NorthwesTel Pulse TV User manual

Quick Start Guide

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Welcome
Congratulations on choosing Pulse TV. Now you can control
and watch content anywhere in your home. Filter, search and
record with a customizable Smart Guide and store up to 75
hours of recorded content in high definition. Let’s get started
with all your system can do.
Contents
Getting Started................................................ 2
Your Remote.................................................... 4
Pulse TV Guide ............................................... 5
Search............................................................. 6
Recording ........................................................7
Video on Demand (VOD).................................. 8
Personalize your Pulse TV Settings.................. 9
Favourites ....................................................... 9
Pulse TV Parental Controls .............................. 9
Tablet/Smartphone App................................. 10
Internet...........................................................11
Pulse TV Personal Account Information ......... 14

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Getting Started
To turn on your Pulse TV Media player, press the POWER
button on your remote control.
The Media Player experience starts with pressing the
MENU button on the remote. This will activate the Smart
Guide. You’ll then see the top level of the main menu,
a horizontal band that runs across the middle of the
screen and gives access to all of the main menu options.
Channels Recorded TV Search On Demand
Messages
Sports Movies HDTV Favourites
TV Music News Kids
SuperTicker Games SettingsHome Network
Pay-Per-View

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Your Remote
Setting Definition/Usage
Goes to the Recorded TV category.
Goes to the Pulse TV Video On Demand category.
Activates the traditional Grid Guide view of TV programming.
Goes to full-screen, live TV, regardless of what’s currently in focus.
Up and down move you backward or forward through channels. Left to right
moves you through programs playing later in the selected channel in the
panel. Holding the arrows down activates Turbo Mode and increases
your browsing speed.
Begins playing the item in focus or executes an option in an action menu.
Takes a vertical list displaying TV programming back to the previous half hour.
Also pages back through an info note and backs out of a second-level menu.
Takes a vertical list displaying TV programming forward to the next half hour.
NEXT also forwards through displayed info notes.
Brings up an action menu of options related to the item in focus.
Alternates between full screen and the main menu. Also turns the
SuperTicker on and off.
Entering numbers will take you directly to the corresponding channel.
From wherever you are, MENU returns you one step at a time toward the
top level of the main menu.
Begins playing the TV show or media file in focus. Also allows you to view
the show at the point of fast-forwarding or rewinding.
Skips forward the number of seconds that you predefine in settings. Also
takes a vertical list of TV programming forward in time 24 hours.
Rewinds seven seconds. Also takes a vertical list of TV programming back
in time 24 hours.
Press up to three times (for three speeds) to rewind
the show.
Press up to three times (for three speeds) to fast-forward.
Press RECORD while watching a show or with a show in focus to record.
Exits out of a recorded show or stops a recording in progress if you’re
watching that show full screen.
Pauses the show you are watching.
In any menu, press the Channel up/down buttons to navigate up
or down a page.
ABCD
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3 2 1 7
The Main Menu Layout
1. TIME
With the current time, you’ll know
when your show begins.
2. CURRENT CHANNEL
Displays the channel that is
playing in Mini TV. If the program is
recorded, an icon will display the
current status - i.e., play or pause.
3. MINI TV
Lets you keep watching your
program while you browse.
4. FOCUS
The current selection is in the focus
area of the menu. When cards are
in focus, they appear raised and
highlighted.
5. VERTICAL LIST
Contains all of the items in the
current horizontal category.
6. INFO PANEL
Depending on the item in focus,
this area either provides more
information about that item or a
selection of choices for that item.
7. CARD
Items in vertical lists are called cards.
Pulse TV Guide

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Search
The Search category in the main
menu has 3 different ways to search
for programming:
1. Title
2. Keyword
3. Category
Search results will display shows that
are:
• Recorded
• Currently airing
• Airing in the future from Live TV
• On Demand programming
You can tell what type of show by the
colour of the card:
• Current shows = black
• Future shows = grey
• Video On Demand, Recorded, and
Pay Per View programs = yellow
Find by Title or Keyword
1. Select “Find By Title” or “Find By
Keyword” and a screen will appear
that allows you to enter what you are
looking for.
2. Press the arrow buttons to navigate
the onscreen keyboard.
3. To enter a letter, press OK with that
letter highlighted. You will see the
results on the left filter down with
each letter you enter.
4. To browse the search results, press
the left arrow until that panel is in
focus. Use the up and down arrows
to scroll through search results.
Find by Category
1. Select “Find By Category”.
2. Scroll left or right to view categories.
3. Scroll up or down to view programs
available in that category.
4. A card labeled “More” in each
category will take you one level
deeper into the menu and allow
you to browse subcategories.

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Recording
Record up to 6 shows at
once with Pulse TV
a. Recording Live TV
1. When watching a show press the
INFO button and an action menu
will appear.
2. Select Record Once or Record series
b. Scheduling a recording
Using the Search category:
1. Search for the show in the Search
category by title, keyword or
category (p.6).
2. Select the show in the results by
pressing OK.
3. Select Record Once or Record
Series in the action menu.
By the filters category:
1. Scroll through the TV channels/HD/
News/Movie/Kids lineup.
2. Select a show you want to record,
either in the listing or in the preview
panel for upcoming shows on that
channel, and press INFO.
3. Select Record Once or Record
Series in the action menu.
c. Watching Recorded Content
• You can find the Recorded TV
category via the horizontal menu
or by the shortcut button on
the remote.
• All of the recorded and
currently recording shows are
listed in alphabetical order in
the vertical band.
• Episodes of a series are grouped
into folders; you’ll see individual
episodes in the preview panel to
the right.
1. To watch a show, select it
and press OK.
2. If you’ve already watched half of
the show, you can choose whether
to resume where you left off or start
over from the beginning.

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Video on Demand (VOD)
Click on the On Demand card, and you’ll see a list of video folders including My
Rentals. When you bring each folder into focus, the movies available in each will
appear in the preview panel.
Pressing OK with any of these folders in focus will take you to that particular folder
in the VOD (Video On Demand) library.
a. VOD Library
When you select VOD a list of movie categories will appear.
VOD Options
When you see a program you like, press OK and the following list of options
will appear.
Preview – Plays the trailer for the selected movie.
Lock – uses Parental Controls to block access to that channel.
Buy – Purchase the movie for immediate viewing.
b. Personal Identification Number (PIN) Entry
The first time you purchase a VOD program (or purchase a Pay-Per-View program,
or set Parental Controls); a prompt to create a PIN will appear. You can turn off
the PIN prompt in the Parental Controls section of the Settings category. See the
“Settings” chapter on page 102 of the User Guide for details. The User Guide can
be found at nwtel.ca/pulsetv/support

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Personalize your
Pulse TV Settings
Favourites
Pulse TV Parental Controls
a. Configure Main Menu – toggle each category on or off for menu display (there are some
categories, like Settings, that cannot be turned off). To locate this, go to the Settings
card and select Menu Customization.
b. Sort Options for TV Channels – choose whether TV channels sort in ascending
menu up the vertical list or descending menu down the list. To locate this, go to the
Settings card and select Menu Customization, then go to About Configure Main Menu
and scroll to the right to highlight.
c. Customize Super Ticker – decide which items you would like to tick.
d. Display – change brightness of the front panel.
e. Customize your main channel lineup on each TV by hiding the channels that you don’t
want to see in the menu. To locate this, go to the Settings card and select Channel List.
f. Customize Filter Cards – Show or hide the following filter cards: Favourites, HDTV,
Movies, Sports, Kids, News, TV Music, Games, SuperTicker, and Home Network.
Simply select the Settings card and choose Menu Customization.
g. TIPS – provides information on using your Media Player features. To access TIPS, go to
Settings and then TIPS. To read a tip, scroll to one that interests you and press OK.
Please refer to Settings on page 102 of the Pulse TV User Guide for more details at nwtel.ca/pulsetv/support.
You can build your Favourites list from any channel that appears in the TV channels category
or TV filters, as well as adding files from your computer.
• To add an item, select it and press INFO, then choose add item to favourites.
• To delete a single item, select it and press info. Choose remove from favourites or press
CLEAR on the remote control.
Pulse TV keeps track of your favorites and automatically stores this content in the Favourites
menu. From the Main Menu, touch the left arrow once, then scroll through Favourites with
the up and down arrows on your remote. Select and watch by pressing OK.
Settings provides robust Parental Controls. By using a PIN, you can lock out shows by
TV Rating, Movie Rating, and Channel. The system will record scheduled shows blocked
by parental controls, but you must enter the PIN before you can watch them. Parental
Controls also provides the option to have a PIN prompt before any VOD or PPV purchase.
With Parental Controls you can:
a. Create a PIN b. Change a PIN c. Turn off Parental Controls
For complete Parental Controls information see page 103 of the User Guide at nwtel.ca/pulsetv/support.

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Tablet/Smartphone App
1. Ensure your tablet is connected to the Wi-Fi network created by your
Media Gateway.
2. Go to Settings and select Pulse TV Mobile Card. Choose add. An 8 digit code
will display on the screen.
3. Open the mobile app on your device and enter the code into the mobile app.
When you see the success message, you’re ready to use your mobile app.
For more information on using the remote app, please refer to page 81 of the user guide
at nwtel.ca/pulsetv/support.
The Pulse TV Mobile App allows you to use your tablet or smartphone as
a remote control, and to schedule and manage recordings.
The app can be downloaded from iTunes, or the App Store for iOS devices, or the
Play Store for Android devices. Simply search “Arris” or “Whole Home Solution”
and select the “Whole Home Solution” mobile applications. Once downloaded, you
need to pair it with your Pulse TV Media player once by following these steps:

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Internet
Wireless settings that can be configured through the Pulse TV wireless administration tool:
URL to access the Pulse TV wireless administration tool: http://192.168.0.1.
To access the administration tool you have to be connected to the Internet via Pulse
Gateway – either wired or wireless.
Default User Name: admin
Default Password: password
Valid characters are the numbers 0 to 9, the letters a through z, and printable special
characters (such as $, !, ?, &, #, @, and others.)
Basic Set-up Tab
While the system has many configuration options, the options on this Basic Setup
page are those required by most users. Hover the mouse pointer over the question
mark icon next to an option to view a description of that option. For changes to
take effect, you must click the Apply button.

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Setting Definition/Usage
Host Name The host name of the Router.
Enable Wireless Click this checkbox to enable the wireless network on your system.
Wireless Network Name
(SSID)
You can enter a user-friendly name to identify your wireless network,
referred to as the Service Set Identifier (SSID). The name can be up
to 32 characters long.
Broadcast Network Name
(SSID)
Click this checkbox to allow the SSID to be broadcast by the gate-
way. If you don’t want others not to see your access point on their
devices, uncheck the checkbox to hide the SSID.
Tx Power Level Sets the transmit power level, which is the output power level of
the wireless radio. Can be set to high, medium, or low.
Channel
Sets a communication channel for your Gateway. For the
best performance, choose channel 1, 6, or 11, since these channels
do not overlap. If another unit is operating in the area, choose
a channel that is farthest away from the channel that unit uses.
For example, if one is using channel 11, set yours to channel 1.
If you experience interference or poor performance on a particular
channel, choose a different channel. The default setting is ‘Auto’,
in which the gateway selects a channel to use.
AP Isolation
Click this checkbox to enable AP Isolation. When enabled, each
of your wireless clients will be in its own virtual network and will not
be able to communicate with one another.
Enable WMM
Click this check box to enable Wi-Fi Multimedia (WMM) functionality.
Enabling WMM can help control latency and jitter when transmitting
multimedia content over a wireless connection. This quality of service
mechanism uses four access categories, which in order of priority
are Voice, Video, Best Effort and Background. This ensures that
applications with low tolerance for latency and jitter are treated with
high priority than less-sensitive data applications. WMM sets different
wait times for the four categories in order to provide priority network
access for applications that are less tolerant of packet delays.
Security Mode
Sets the security mode for your Gateway. Can be set to OPEN
(no security), WEP (Wired Equivalency Privacy), WPA-PSK (Wi-Fi
Protected Access: Pre-Shared Key), or WPA2-PSK. WPA is a
stronger security mode than WEP. WPA2 is a stronger version
of WPA. 802.11N performance is only available in Open or WPA2
with AES encryption.
Password
Sets your WPA Pre-Shared Key. This text string is used to generate
a unique set of encryption keys for your network. Enter a text string
in this field. The key can be either ASCII (text) or Hex (hexadecimal).
An ACSII text key can be from 8 to 63 characters long. Valid
characters are numbers ‘0’ through ‘9’ and letters ‘a’ through ‘z’.
A hexadecimal key must be 64 characters long. Valid characters
are numbers ‘0’ through ‘9’ and letters ‘a’ through ‘f’.
Settings under Basic Setup
Settings under Security Settings

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Setting Definition/Usage
WPS Enable
Click this checkbox to enable WPS on your system. WPS is
a standard method for easily configuring a secure connection
between your Gateway and computers or other wireless devices
(known as enrollees) that support WPS. When WPS is enabled,
you can attach other wireless devices by pressing the WPS
buttons on the device (if equipped) and on your Gateway, or
by entering the enrollee’s PIN and then clicking the Start WPS
Association icon.
Device PIN Code Only enter this on your computer if requested during connection.
Encryption Mode
Sets the encryption method for WPS. Can be set to PBC (Push
Button Control) or PIN Code. If using PBC, press the WPS
buttons on the client device and on your Gateway simultane-
ously to start the WPS association. If using PIN codes, enter the
enrollee’s PIN in the Enrollee PIN Code field, and then click the
Start WPS Association icon. If the connection is successful, the
WPS indicator light on the Gateway stops flashing and remains
lit. If unsuccessful, the WPS light continues to flash for up to two
minutes (indicating that it’s ready to accept a client connection)
and then turns off. If the WPS light turns off, start the association
process over.
Enrollee PIN Code If your client device has a WPS PIN, enter it here, then click the
Start WPS Association icon.
Start WPS Association Click the WPS icon after (optionally) entering the enrollee’s PIN
to configure the network connection to the device.
Settings under Security Settings
Restore Wireless Settings to Default Settings
Settings under (Wi-Fi Protected Setup) WPS Settings:
1. Log into the Pulse TV wireless administration tool by going to 192.168.0.1.
2. Select ‘Utilities’ tab.
3. Select ‘Factory Defaults’ menu item.
4. Select ‘Factory Defaults’ button.

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Email Information
Support Information
Main Email Address:
Password:
If at any time you have
a question about your service,
simply contact one of our
customer care agents at
1 888 423-2333. Or visit
nwtel.ca/pulsetv/support to
connect with the Northwestel
Support Portal.
Pulse TV
Personal Account Information
TV
Internet
Wi-Fi Settings
Please write down your personal account information in the space below. You
will need this information if calling in for technical support or general inquiries
about your service.
Account Number:
Parental Control PIN:
VOD PIN:
User name:
Password:
To access the Configuration Interface via
the Control Panel enter 192.168.0.1 into
the address bar of your web browser
To check your Internet usage,
go to nwtel.ca
Under the Internet tab, select Internet
Usage Tools and then Usage Report
Select from Cable internet / DSL Internet
If you select Cable Internet, you will
need to enter your MAC ID (refer to
this under Wi-Fi settings)
Internet Usage
SSID:
Security Key:
MAC ID:
(Your MAC ID is located on the
sticker on the bottom or back
of your Pulse TV Gateway)

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Pulse TV
Personal Account Information
TV