Novatel High-Speed2go User manual
Device User Manual
3G Mobile Hotspot
3
Contents
4 Welcome
6 Get Connected
11 Product Information
14 Troubleshooting
27 Customer Limited Warranty
30 Record Your Settings
Here’s your new 3G Mobile Hotspot!
The 3G Mobile Hotspot is a compact WiFi router that uses
Comcast High-Speed 2go™service to create a portable
WiFi Hotspot. It allows you to simultaneously connect up
to 5 WiFi enabled devices (such as a laptop, media player,
gaming console, camera, or smartphone) to Comcast’s 3G
mobile Internet service.
Welcome
4
5
Package Contents
The 3G Mobile Hotspot package contains the
following components:
• 3GMobileHotspot(MiFi®2200 by Novatel Wireless, Inc.)
• DeviceUserManual
• Rechargeablelithiumionbattery
• ACpoweradapter
• Carryingpouch
Minimum Requirements
Hardware:
• WiFienableddevice(supportingWiFi802.11b/g)
Service:
• Comcast3GmobileInternetservice
Browsers:
• Ifachangeindefaultsettingsisdesired,useoneofthe
following browsers: Internet Explorer®v6-v8,Safari®,
Mozilla Firefox®
Get Connected
• Beforerstuse,slideoffbackcover,insertthebattery,
closethebatterycover,andconnecttoanACpower
adapter to charge the 3G Mobile Hotspot.
• PressthePower button on the 3G Mobile Hotspot,
andthePowerButtonLEDlightsuptoindicatethatthe
Mobile Hotspot is on.
• FromyourcomputerorotherWiFienableddevice,use
your WiFi manager to access the list of available wireless
network connections.
Tips on Accessing Your Wireless Network:
The steps to connect to a WiFi network vary, depending
upon your operating system and whether you use a
local utility or third-party software, such as the Comcast
Connection Manager.
Generally, you click on an icon (often in the System Tray
for Windows or System Preferences>Network on a Mac)
where you can select “View Available Wireless Networks.”
If you are unfamiliar with wireless networking, consult the
computer help system.
6
• Selectandconnecttothewirelessnetwork(SSID)with
the name “Comcast ### Secure” that matches the
SSIDprintedonthestickerafxedtothebackofthe
3G Mobile Hotspot. The “###” characters are unique for
eachHotspot.Belowaresomecommonexamplesof
what you may see on your screen.
Windows 7 Windows Vista
Mac OS X
Connect to a network
Show
Wireless Network Connection
Select a network to connect to
Security-Enabled Network
PHS-6ee
COMCAST 2b4 Secure
Unnamed Network Unsecured network
Unsecured network
Set up a connection or network
Open Network and Sharing Center
All
CancelConnect
Mon4:20PM
AirPort:On
TurnAirPortOff
COMCAST2b4Secure
Conference1
CP-MBR1000
CP1_MBR1000
CTR-040
CTR-70b
CTR-86f
CTR500-9f5
MBR-016
MBR-a5a
MBR1100-358
MBR1100-be4
MySpot-421
PHS-847
PHS-84c
JoinOtherNetwork...
CreateNetwork...
OpenNetworkPreferences...
7
Get Connected
continued
• WhenpromptedforaWiFiKey(e.g.,NetworkKey,
SecurityKey,WPAPassword),entertheWiFi Key,
found on the back of your Mobile Hotspot.
• Followon-screeninstructionstocomplete
the connection.
• Congratulations—you’reconnectedtothe
3G Mobile Hotspot!
If you would like to personalize and change your
3G Mobile Hotspot Settings:
• EstablishWiFiconnectiontoyour3GMobileHotspot
(we recommend using your laptop to do so).
• Openyourwebbrowserandenterhttp://settings.
hotspot or http://192.168.0.1intheURLoraddress
window. Press the Enter or Return key.
• LocatetheLoginboxatthetoprightcorner.Enter
“admin”whichisthedefaultAdministrationPassword.
Click the Login button. If you have changed the
AdministrationPassword,youmustenteryour
new password.
Once you have logged in, you can change the
3G Mobile Hotspot settings by going to the Mobile
Hotspot – Home page:
• PersonalizeyourAdministrationPassword.
• FromtheHomepagemainmenu,selectPassword
tochangeAdministrationPassword.Whennished,
click Apply.
8
Get Connected
continued
9
Get Connected
continued
• PersonalizeyourdefaultNetworkName(SSID).
• FromtheHomepagemainmenu,selectWiFi, then WiFi
Profiles.FromtheWiFiProlespage,goto“Network
Name (SSID)” and enter your new network name. When
nished,clickApply. Your 3G Mobile Hotspot will restart,
and you will reconnect using your new Network Name.
• PersonalizeyourdefaultWiFiKey(e.g.,NetworkKey,
SecurityKey,WPAPassword).
• FromtheHomepagemainmenu,selectWiFi, then WiFi
Profiles.FromtheWiFiProlespage,goto“Network
Key”andenteryournewWiFiKey.Whennished,click
Apply. Your 3G Mobile Hotspot will restart, and you will
reconnectusingyournewWiFiKey(e.g.,NetworkKey,
SecurityKey,WPAPassword).
Tip: Record Your Settings
Your Mobile Hotspot includes default settings for:
• AdministrationPassword
• NetworkName(SSID)
• WiFiKey(e.g.,NetworkKey,SecurityKey,
WPA Password)
We highly recommend that you go to the back page of this
manual and record your settings. In addition, don’t forget to
record any changes that you make to your settings.
10
Get Connected
continued
WARNING: On the “WiFi Profiles” page there is
drop-down menu option to change “Profile”
from Secure to Open (default setting is
Secure). Changing your profile to “Open”
allows anyone within your wireless range
to use your 3G Mobile Hotspot, so please
remember that you are responsible for all
usage, by you or others, that occurs on your
3G Mobile Hotspot.
Product Information
LED Operation
YourdevicehastwolightscalledLEDs:
• ServiceStatusLEDislocatedonthesideofyour3G
MobileHotspotneartheUSBport.
• PowerButtonLEDisbuiltintothepowerbuttonofyour
3G Mobile Hotspot.
Service Status LED Indicates
no light no power
Green
solid poweredonbutnottransmitting/receiving
slow blinking powered on but no available service
intermittentblinking transmitting/receivingdataataspeed
proportional to blinking rate
Power Button LED Indicates
no light no power
Green
solid powered on and fully charged
glowing hibernate mode
Blue
solid blue powered on and roaming
Red
blinking battery critically low
Amber
solid battery charging
blinking error—seeTroubleshooting
11
Product Information
continued
Battery Tips
You will need to install and charge the battery as described
in Get Connected.
Once fully charged, the 3G Mobile Hotspot may operate for
up to four hours on internal battery power while connected
wirelessly to a laptop, media player, camera, smartphone,
or other WiFi enabled device.
Extend battery power by changing your Power
Management settings:
To change Power Management settings:
• Openyourwebbrowser,andenter
http://settings.hotspot or http://192.168.0.1
intotheURLoraddresswindow.
Press the Enter key.
• EnteryourAdministration Password and click Login.
The 3G Mobile Hotspot – Home page appears.
• GotothemainmenuandselectAdvanced, then Power
Management. The Power Management page appears.
To select Power Management Settings:
LED
Disable LEDs:CheckingthisboxturnsoffallLEDs.
AC Power (i.e., plugged in)
Switch to Low-Power Mode: Click on the drop-down
menu to reduce the time your 3G Mobile Hotspot will
remain idle before switching into low-power mode.
Select a range from 2 to 60 minutes or select Never,
which will disable this feature.
12
Product Information
continued
Battery Power
Switch to Low Power Mode: Functions the same as
stated above, except when your 3G Mobile Hotspot is
operating on battery power.
Shutdown: Click on the drop-down menu to reduce the
time your Hotspot will remain idle before shutting down
completely. Select a range from 2 to 60 minutes, or click
Never to disable this feature.
Click Apply once you have selected your Power
Management settings.
13
Troubleshooting
If you are having issues using your 3G Mobile Hotspot,
refer to the following troubleshooting scenarios:
My 3G Mobile Hotspot has no power. The Power
button LED light does not come on when the
Power button is pressed.
Ensure that the:
• Batteryisproperlyinstalledinsidethe3GMobileHotspot.
• Batteryisfullycharged.AttachtheACwalladaptertothe
3G Mobile Hotspot and plug it into an electrical outlet for
about 3 hours.
I cannot locate the sticker on the device that
lists the default SSID and WiFi Key.
If the default password sticker is not present on the
bottom of your 3G Mobile Hotspot, open the battery
compartment on the bottom of your Mobile Hotspot.
Remove the battery, and you will see a small sticker.
ThedefaultpasswordistheESN-DEC.(Thestickercan
also be found on the back of this manual.)
14
Troubleshooting
continued
The 3G Mobile Hotspot wireless Network Name
(SSID) is not showing up in my computer’s WiFi/
Network list.
IftheSSIDdoesnotappearrightaway,waitabout15
seconds for your computer to recognize the 3G Mobile
Hotspot.Refreshthelist.IftheSSIDstilldoesnotappear,
check to see that:
• TheMobileHotspot’sservicestatusLEDison.
• 3GMobileHotspotiswithinrange(i.e.,lessthan30feet)
of your laptop, media player, or other WiFi enabled device.
If you are still unable to connect to the network, record any
error messages displayed and contact Customer Care at
1.866.206.2182.
I am unable to nd a 3G signal when viewing
the Status page at http://settings.hotspot or
http://192.168.0.1
Try moving closer to a window if indoors, or to higher
groundifoutdoors.Also,itispossiblethatyouarenotin
an adequate coverage area for High-Speed 2go service.
If you are still unable to connect to the network, record
any error messages displayed and contact Customer Care
at1.866.206.2182.
15
Troubleshooting
continued
I can’t remember my personalized settings.
You can reset the 3G Mobile Hotspot to the factory
default settings.
• Locateasmallpinholeonthebottomofyour
3G Mobile Hotspot.
• Insertasmall,pointedobject(e.g.,paperclip)into
the pin hole.
• Holddownfor6seconds.
• EnterthedefaultWiFiKey,locatedonastickerattached
to your 3G Mobile Hotspot.
CAUTION: When you reset the 3G Mobile Hotspot, all
settings revert back to original default settings.
If you have personalized your settings, you will
have to re-enter them. Record your settings on
the last page of this manual.
My Mobile Hotspot:
• Has a Power button LED light with a blinking
amber color.
• Seems to have frozen or is “locked”.
Reset the 3G Mobile Hotspot to the factory default settings
(refer to the previous steps above).
Where can I nd more information?
Youcanndadditionalinformationat
http://customer.comcast.com/highspeed2go.
If you continue to have issues with your 3G Mobile Hotspot,
pleasecontactCustomerCareat1.866.206.2182.
16
Please review these guidelines for safe and responsible
battery use:
• Donotdisassembleoropen,crush,bendordeform,
puncture, or shred the battery.
• Donotmodifyorremanufacture,attempttoinsertforeign
objectintothebattery,immerseorexposetowateror
otherliquids,orexposetore,explosion,orotherhazard.
• Onlyusethebatterywithachargingsystemthathas
beenqualiedwiththesystemperthisstandard.Useof
anunqualiedbatteryorchargermaypresentariskof
re,explosion,leakage,orotherhazard.
• Donotshortcircuitabatteryorallowmetallicor
conductiveobjectstocontactthebatteryterminals.
• Promptlydisposeofusedbatteriesinaccordancewith
local regulations.
• Batteryusagebychildrenshouldbesupervised.
• Avoiddroppingthedeviceorbattery.Ifthedeviceor
the battery is dropped, especially on a hard surface,
and the user suspects damage, contact Customer Care
at1.866.206.2182.
• Improperbatteryusemayresultinare,explosion,or
other hazard.
• AlwaysuseNovatelWireless™originalbatteriesand
chargers. The warranty does not cover damage caused
bynon-NovatelWirelessbatteriesand/orchargers.
• Newbatteriesorbatteriesstoredforalongtimemay
take more time to charge.
Important Safety Information
17
18
Important Safety Information
continued
• Neverleavethedeviceinanunattendedvehicledueto
uncontrollable temperatures that may be outside the
desired temperature for this device.
• Ifyounoticeachangeinyourbatterylife,itisprobably
time to purchase a new battery.
WARNING: In the event of a battery leak:
• Donotallowtheliquidtocomeincontact
with the skin or the eyes. If contact has been
made, wash the affected area with large
amounts of water and seek medical advice.
• Seekmedicaladviceimmediatelyifabattery
has been swallowed.
The following contains other safety and operational guidelines:
Becauseofthenatureofwirelesscommunications,
transmission and reception of data can never be
guaranteed.Datamaybedelayed,corrupted(i.e.,have
errors),orbetotallylost.Althoughsignicantdelaysor
losses of data are rare when wireless devices such as the
3G Mobile Hotspot are used in a normal manner with a
well-constructed network, they should not be used in
situations where failure to transmit or receive data could
result in damage of any kind to the user or any other party,
includingbutnotlimitedtopersonalinjury,death,orloss
of property.
Novatel Wireless and Comcast®accept no responsibility
for damages of any kind resulting from delays or errors in
Important Safety Information
continued
data transmitted or received using the Mobile Hotspot, or
for any failure of the Mobile Hotspot to transmit or receive
such data.
• DonotoperatetheMobileHotspotdeviceinareaswhere
blasting is in progress or where explosive atmospheres
may be present.
• DonotoperatetheMobileHotspotdevicenearmedical
equipment, life support equipment, or any equipment
which may be susceptible to any form of radio
interference, including hearing aids and pacemakers.
In such areas, the Mobile Hotspot device should be
powered off. It can transmit signals that could interfere
with this equipment.
• DonotoperatetheMobileHotspotdeviceinanyaircraft,
whether the aircraft is on the ground or in flight. It can
transmit signals when operating that could interfere with
various onboard systems.
• Thedriveroroperatorofanyvehicleshouldnotoperate
the Mobile Hotspot device while in control of a vehicle.
Doingsowilldetractfromthedriveroroperator’scontrol
andoperationofthatvehicle.Insomejurisdictions,
operating such communication devices while in control
of a vehicle is an offense.
• TheMobileHotspotdevicemustbeusedina
ventilated environment.
• Donotusethedevicewheretwo-wayradiosareprohibited.
• Donottouchtheantennaareaunnecessarilywhile
connected. This can reduce the signal quality and affect
your device’s performance.
19
20
• Donotusethedeviceatagasstation.
• Thedevicecontainssensitiveelectroniccircuitry.
Donotexposethedevicetoanyliquids,high
temperatures or shock.
• Storethedeviceoutofthereachofsmallchildren.
Donotallowchildrentoplaywiththedevice.The
devicemaycauseinjuryifusedasatoy.
• Onlyuseoriginalaccessoriesoraccessoriesthatare
authorizedbyNovatelWirelessorComcast.Using
unauthorized accessories may affect your device’s
performance, damage your device and violate
governmental regulations.
• Therearenouser-serviceablepartsinsidethedevice.
Unauthorizeddismantlingorrepairingofthedevicewill
void the warranty.
• Thisdevicegenerates,usesandcanradiateradio
frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful
interference to radio communications.
• Donotusethedeviceimmediatelyafterasudden
temperature change, e.g., from an air-conditioned
environment to high temperature and humidity outside.
In such cases moisture could develop inside the device,
causing internal damage. Power off the device and wait
for 30 minutes before use.
• Thisdeviceisonlyauthorizedforuseinmobile
applications.Atleast8inches(20cm)ofseparation
between the antenna and the user’s body must be
maintained at all times.
Important Safety Information
continued
This manual suits for next models
1
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