Novatel Sprint MiFi 2200 User manual

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Sprint Mobile Hotspot MiFi
TM
2200 by Novatel Wireless
Troubleshooting Guide
If you are experiencing any issues with your MiFi 2200, please complete or
validate the following before reviewing the rest of this guide:
A. If you are sure this device has been set-up on your Sprint account, then you
are ready to configure and activate your MiFi 2200. If not sure, please follow
these steps to validate:
•Log on to you account at www.sprint.com y entering your username and
password.
•Confirm that the MiFi 2200 device is on your account with a Mo ile
Broad and connection plan.
If you don’t see your device listed, you will need to contact Sprint Customer
Service at 1-800-927-2199 (Business users) or 1-888-211-4727 (Personal users)
to complete setting up the device on your account. Have the following availa le
efore calling:
•Your Sprint account information.
•The ESN num er of your device (displayed on the ack of the device and
on the packaging).
B. The attery must e fully charged efore using the MiFi 2200 for the first time.
This will take at a minimum 2.5 hours. After the initial use and set-up, you may
use with the attery alone or with the attery and the AC power.
C. Check to see if an update to the firmware is availa le. All Updates are provided
y Sprint with over the air as requested via the User Interface.
Perform a Firmware Update from the We UI (http://192.168.1.1/): WWAN >
Configuration and Press “Update Firmware”
•If no updates are availa le the User Interface will report “No updates
availa le”.
•It critical to allow the MiFi 2200 time to download and update the firmware,
turning off the device during this process may cause permanent damage to
the unit.
•Follow the new device start up procedure or restore your ackup file as noted
in item 3 a ove.
•If your signal strength or attery level is too low the unit will not allow an
attempt to update firmware. Charging the device and utilizing the wall
charger is recommended.
D Check to see if there is an update to the PRL. All Updates are provided y Sprint
with over the air as requested via the User Interface
•Perform a PRL Update:
oWWAN > Configuration > PRL Update
oThe unit will disconnect from the 3G Network and download the current
PRL
oThe action will always load the current PRL posted on the Sprint network
regardless of PRL on the device. If you have the latest PRL it will e
refreshed with the server version.

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If you are unable to resolve your issue using the Troubleshooting steps
below, then please contact print Customer ervice at 1-888-788-
4727(Business users) or 1-888-211-4727 (Personal users) for assistance
1 User is not sure how to configure their MiFi 2200 the first time
To connect to the MiFi 2200 you must first find the MiFi 2200 SSID using a
connection manager such as Windows® Zero Config or Intel PROSet®, and then
make a wireless network connection. The default SSID will contain the words
“Sprint MiFi 2200” in the title and the last 3 characters are the last the digits of
the units MAC address (printed on la el under the attery)
Please refer to your specific computer or Wi-Fi ena led device manufacturer
documentation for specific details on how to connect to Wi-Fi, this procedure
differs etween manufacturers. The Standard OS procedures follow:
Windows XP:
•Start > Connect To > Wireless Network Connection – Wireless
Network Connection Status Pop-up appears.
•Press “View Wireless Networks” utton and select the SSID with “MiFi”
in the title.
oIf your PC uses another utility a message will state that Windows
cannot configure the wireless connection. Refer to you PC
documentation
Windows Vista:
•Start > Connect To – Show Wireless – availa le wireless networks are
displayed.
•Select the SSID with “MiFi” in the title
oIf your PC uses another utility a message will state that Windows
cannot configure the wireless connection. Refer to you PC
documentation.
MAC OS 10 4+:
•Dou le click on the wireless network Airport icon
•Airport should e turned On.
•After searching is complete select the SSID with “MiFi” in the title.
2 User can not see their SSID for the device or MiFi in My Networks list
User should wait a few minutes and refresh their networks list; it may take a few
seconds for your computer to recognize the device.
3 User changed previously their interface logon password and has
forgotten the password
With the unit powered on carefully insert a paper clip in the pin hole on the ack
of the unit adjacent to the atter cover, push and hold the pin down for at least 5
seconds until the LEDs link off and on twice. The unit will power up with the
default configuration which is Open access until the Setup Wizard is ran or the
configuration ackup file is restored via the We user interface
(http://192.168.1.1/) > Advanced Option > Config File.

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4 User just completed an firmware upgrade and does not see their SSID
Firmware upgrades overwrite the Wi-Fi configuration information on the device
with the device updated defaults.
•Connect to the MiFi 2200
–Please see steps listed in 1 on how to connect to the default SSID
•Utilize the MiFi 2200 configuration ackup and restore function to save and
reload your Wi-Fi settings from the user interface (http://192.168.1.1/)
–Cancel the Setup Wizard and log into the user interface home page
–Navigate to the Advanced > Config page
o“Download File” prior to the firmware update and for ackup
o“Upload File” to load your previous defaults
•If user did not save the Wi-Fi configuration prior to the Firmware Update or
device reset, then utilize the Setup Wizard when logging into the device.
5 User is unable to connect or receives an error when trying to connect to
the Sprint Mobile Broadband Network
Several conditions may lock connection to the Sprint Mo ile Broad and network
and can easily e rectified.
•Another Network is Active on their computer
Make sure the LAN connection is not active y disa ling or disconnecting
the LAN Ethernet ca le.
•Insufficient Signal Strength
Check the signal strength in the MiFi-2200 User Interface. If the signal is
low please move to another location with etter coverage. This error
sometimes results in error code 668 (no signal) which can e viewed in
the WWAN > Diagnostics page of the User Interface. Coverage maps
are availa le from Sprint at http:.//www.sprint.com/coverage.
•Account not Activated
oIf the User Interface we client (http://192.168.1.1/) displays a
message that the device is not activated, user may start an
activation session through the menu: WWAN > Configuration >
Activate Device
oOnce activated click the will connect automatically if 3G-Auto
Connect is ena led. (Advanced > Advanced Options > 3G
Auto Connect [check]) Otherwise push the connect utton on
the WWAN > Diagnostics page to connect to the Sprint Broad and
Network.
•Unable to Connect or have lost connection and Power Indicator is
not Green
oA Blue power LED indicates the unit is Roaming.
oA Red linking power LED indicates that the power is critically low.
Utilize the wall charger to charge the attery
The power indicator will e solid Am er while the attery is
charging, you can use the device while it’s charging

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oAn Am er linking LED indicates a modem error
This error may occur in challenging RF environments due to
multiple Wi-Fi services eing availa le or other network
error. Follow the steps elow to regain service:
.Power the unit off and on, Green or solid Am er LED
(on charger) indicates the unit is normal.
.Power the unit off, remove attery and power ack
on. Green or solid Am er LED (on charger) indicates
the unit is normal.
.If pro lem persists move to another location and
repeat the previous steps
The ta le elow summarizes of Power and Service Indicator
LEDs. Please see the User Guide for more information.
POWER Indicator
Service Indicator
•Unable to Connect while Roaming
oPlease verify that your Sprint Account is active and working on the
Sprint Mo ile Broad and Network.
oSprint roaming information may e found at www.sprint.com
6 User is connected to Wi-Fi, but not able to browse web pages
This is usually due to the rowser or PC configurations, some possi le resolutions
are listed here:
•Incorrectly configured Internet Browser
oInternet Explorer: Go to Tools > Internet Options – Connections Tab
and press the “Never dial a connection” radio utton if it is not already
selected. Press the Settings utton and make sure the “Use a proxy
server for this connection” is not checked.

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oMozilla Firefox: Go to Tools > Options > Advanced – Network Tab
and press the “Direct connection to the Internet” radio utton if it is
not already selected.
Please refer to browser Help information for the latest information for these
and other browsers as set up is subject to change at any time.
•Firewall or Internet Security preventing proper operation
Try to disa le any applications that may e restricting your access to the
Internet, such as Windows Firewall, Anti-Virus software, etc. If the pro lem
is resolved y this action, contact the software manufacturer for assistance
configuring the software to allow for the desired connection.
•Another Network is Active
Please make sure the LAN connection and/or WI-FI connection is not active
y disa ling or disconnecting the LAN Ethernet ca le.
•The Billing Account is not Activated
oFollow steps listed in item 1.
oUser is not sure how to check to see if GPS is working in a given location?
oUse the MiFi 2200 We User Interface to check GPS and use location
ased services
oLog on to UI at http://192.168.1.1/ and select the GPS ta
Check Ena le GPS and click “Apply”
Accept ALL privacy consents with check oxes
Test GPS with a GPS Local Search
The GPS Status box will display the GPS fix information
(searching, ac uired w/details or not ac uired)
If a fix is not available move to a location with better
coverage
7 I just completed a firmware upgrade, the device reset and I waited 5
minutes but my PC did not auto-connect to Wi-Fi
When the MiFi 2200 performs a firmware upgrade the device is power cycled to
initialize on the new firmware and will therefore lose its Wi-Fi connections. If you
device doesn’t auto connect it may e due to the default Wi-Fi parameters eing
reset in the upgrade or the PC Wi-Fi Network connection ehavior.
•It is critical to allow the MiFi 2200 time to download and update the firmware
completely; turning off the device during this process may cause permanent
damage to the unit.
•Follow the new device start up procedure to find the SSID with MiFi in the title
or restore your ackup file. Please refer to item 3 a ove for more detail.
8 I have a device that doesn’t connect to the MiFi 2200 via Wi-Fi?
Currently the Nintendo DS is the only known Wi-Fi ena led device that does not
to connect to the MiFi2200 due to low Wi-Fi data rate of the devices. This issue
has een fixed will e corrected in the next firmware update
9 How Do I set up the device for Sprint Data Link service?
The Data Link credentials can e set manually for permanent storage on the
device
•Data Link Credentials and MSL must e provided y your IT department
•Navigate to WWAN > Diagnostics page and press “Manual Program
Device”
oAccess the pop-up with MSL and enter the credentials supplied.
•The device will reset and reconnect to the Data Link VPN service.

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To restore the Sprint Vision account (use device w/out Data Link)
•Navigate to the WWAN > Configuration page and press “Activate Device”
•Follow the instructions and your Sprint Vision credentials will e loaded on
device
•The device will reset and reconnect to the standard Sprint data network
services
10 How do I know if I am roaming?
The MiFi-2200 power utton will turn Blue if the unit is roaming.
•The unit may lose connection with the Sprint signal for various reasons
oLow signal strength
oMoved out of range
oTemporary network issue, etc
•Power cycle the unit (i.e., turn off then on) to see there is a Sprint signal it
can reconnect to
oThe power utton will e Green when on the Sprint network
Sprint roaming information is availa le at www.Sprint.com
11 Can I connect the MiFi 2200 to my computer with a USB cable?
•The MiFi 2200 does not ship with a USB ca le
•When tethered via USB, the MiFi 2200 will not function as a hotspot. In this
mode the MiFi 2200 can e utilized as a Sprint Broad and USB modem only.
•Customers who wish to use the MiFi 2200 as a USB modem may purchase a
USB ca le from the Sprint store.
oThe device is not currently supported y the Sprint SmartView
SM
client
oThe device is set up to auto-install the Novatel drivers required when
tethered via USB to Mac or Windows ased laptop computers.
12 Why did my SSID change when I changed my security profile?
The MiFi 2200 supports three different modes to allow the user to switch etween
them easily.
•Open – No Security and the default mode upon activation. E.g., SSID: “Sprint
MiFi 2200 A7F”
•Secure – User selected security level and network key. E.g., SSID: “Sprint
MiFi 2200 A7F Secure”
•Temporary Hotspot – A configuration that can e set-up to share the MiFi
2200 on a temporary asis with other clients. E.g., SSID: “Sprint MiFi 2200
A7F Temp”
Please go to the online MiFi 2200 Browser Interface User Guide for more
instructions. This UG can be found at: www.sprint.com/support on this device’s
landing page.
13 Why is my MiFi 2200 warm to the touch?
The MiFi 2200 has two radios inside: the Sprint Mo ile Broad and radio and the
Wi-Fi radio.
•In fringe areas of low 3G coverage, the transmit power will e at the max and
therefore generate more heat.
•The device has een environmentally tested and approved y the FCC.
14 I have an 802 11a wireless card Will it work with MiFi?
No, MiFi is limited to 802.11 /g (2.4GHz) and at this time.