Novell GROUPWISE 8 - MONITOR User manual

System
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I
System
Chapter 1, “GroupWise System Administration,” on page 39
Chapter 2, “ConsoleOne Administration Tool,” on page 41
Chapter 3, “GroupWise View,” on page 47
Chapter 4, “GroupWise System Operations,” on page 55
Chapter 5, “GroupWise Utilities,” on page 79
Chapter 6, “GroupWise Address Book,” on page 91
Chapter 7, “Multilingual GroupWise Systems,” on page 111

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GroupWise System Administration
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GroupWise System Administration
As a GroupWise®system administrator, it is your responsibility to keep your GroupWise system
running smoothly for your GroupWise users. This GroupWise 8 Administration Guide provides a
wealth of information to help you accomplish this task. This System section provides an overview of
the GroupWise administration tool, ConsoleOne®, and its capabilities. It summarizes administrative
tasks that affect your GroupWise system as a whole and provides links to more specialized
instructions.
The following sections of the Administration Guide detail the eDirectoryTM objects where
GroupWise information is stored. Instructions are provided for creating and managing all
GroupWise object types.
“Domains” on page 117
“Post Offices” on page 161
“Users” on page 211
“Resources” on page 259
“Distribution Lists, Groups, and Organizational Roles” on page 275
The following sections of the Administration Guide detail the GroupWise software components that
make your GroupWise system run. Instructions are provided for configuring, monitoring, and
optimizing each software component.
“Post Office Agent” on page 473
“Message Transfer Agent” on page 617
“Internet Agent” on page 715
“WebAccess” on page 875
“Monitor” on page 1001
“Calendar Publishing Host” on page 983
The following additional sections of the Administration Guide provide supporting details and
background information:
“Libraries and Documents” on page 305
“Databases” on page 387
“Client” on page 1073
“Security Administration” on page 1149
“Security Policies” on page 1203

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ConsoleOne Administration Tool
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ConsoleOne Administration Tool
GroupWise®is administered using ConsoleOne®, a Java*-based tool for managing your network
and its resources. When you create your GroupWise system, GroupWise snap-ins are added to your
ConsoleOne installation and GroupWise objects are created in Novell®eDirectoryTM. As you
manage your GroupWise system, you use ConsoleOne to create additional GroupWise objects,
modify GroupWise object properties, and so on.
IMPORTANT: Because the GroupWise snap-ins to ConsoleOne are required in order to work with
GroupWise objects, you cannot use other network management tools, such as Novell iManager, to
administer your GroupWise system. Also, you should not use older network management tools, such
as NetWare®Administrator, to administer your GroupWise system, unless your GroupWise system
includes legacy gateways that require such tools to administer the corresponding Gateway objects
and their properties.
Because GroupWise is a cross-platform product, you might have components of your GroupWise
system located on NetWare servers, Linux servers, and Windows* servers. You can run ConsoleOne
on Windows or Linux to manage GroupWise domains and post offices located on any of these
platforms.
Section 2.1, “ConsoleOne on Windows,” on page 41
Section 2.2, “ConsoleOne on Linux,” on page 42
Section 2.3, “ConsoleOne in a Multiple-Platform Environment,” on page 43
NOTE: For a GroupWise system on NetWare, you cannot run ConsoleOne to administer
GroupWise at the NetWare server console. The GroupWise Administrator snap-ins to ConsoleOne
do not run in that environment.
2.1 ConsoleOne on Windows
You can run ConsoleOne on Windows on any Windows machine that meets the requirements listed
in “GroupWise Administration Requirements” in the GroupWise 8 Installation Guide.
Section 2.1.1, “Installing ConsoleOne on Windows,” on page 41
Section 2.1.2, “Configuring Your Windows Machine for ConsoleOne,” on page 42
Section 2.1.3, “Starting ConsoleOne on Windows,” on page 42
2.1.1 Installing ConsoleOne on Windows
When you create your initial GroupWise system using the GroupWise Installation program
(
install.exe ) on Windows, the GroupWise snap-ins to ConsoleOne are installed to the
ConsoleOne installation on that machine. If necessary, you can install ConsoleOne itself to the
machine where you are running the GroupWise Installation program. You are also given the
opportunity to copy the GroupWise snap-ins to ConsoleOne into a GroupWise software distribution
directory for later use.

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After you have set up your GroupWise system, you can use the GroupWise Installation program to
install ConsoleOne and the GroupWise snap-ins from the GroupWise 8 DVD or downloaded
GroupWise 8 image, or you can run
admin\install.exe to install the snap-ins from the software
distribution directory to additional locations as needed.
2.1.2 Configuring Your Windows Machine for ConsoleOne
To ensure GroupWise database integrity across the network:
1Right-click the Novell Client icon on the tool bar at the bottom of your screen, then click
Novell Client Properties.
2Click Advanced Settings.
3Set File Caching to Off.
4Set File Commit to On.
5Click OK to save the new Novell Client settings, then reboot the Windows machine to put the
new settings into effect.
2.1.3 Starting ConsoleOne on Windows
When you install ConsoleOne, a ConsoleOne icon is automatically created on your Windows
desktop for starting ConsoleOne.
Before you start ConsoleOne, turn off file caching in the Novell Client to protect database integrity.
1Right-click the red N in the notification area, then click Novell Client Properties.
2Click Advanced Settings, select File Caching, then select Off.
3Click OK to save your change.
2.2 ConsoleOne on Linux
You can run ConsoleOne on Linux on any Linux machine that meets the requirements listed in
“GroupWise Administration Requirements” in the GroupWise 8 Installation Guide.
Section 2.2.1, “Installing ConsoleOne on Linux,” on page 42
Section 2.2.2, “Starting ConsoleOne on Linux,” on page 43
2.2.1 Installing ConsoleOne on Linux
When you create your initial GroupWise system using the GroupWise Installation program
(
install ) on Linux, ConsoleOne should already be installed before you begin. If you are running
Novell Open Enterprise Server Linux, you can install ConsoleOne from YaST using Software >
Install and Remove Software. Linux ConsoleOne is also available on the Novell Downloads page
(http://download.novell.com).
After ConsoleOne is installed, the GroupWise Installation program on Linux installs the GroupWise
snap-ins to ConsoleOne to the ConsoleOne installation on that machine. You are also given the
opportunity to copy the GroupWise Administration RPM into a GroupWise software distribution
directory for later use.

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After you have set up your GroupWise system, you can use the GroupWise Installation program to
the GroupWise snap-ins from the GroupWise 8 DVD or downloaded GroupWise 8 image, or you can
install the GroupWise Administration RPM from the
admin subdirectory of the software distribution
directory to install the snap-ins to additional locations as needed.
ConsoleOne and the GroupWise Administrator snap-ins should be installed on each Linux server
where a domain is located. For some administration tasks, ConsoleOne on the primary domain
server needs to have secondary domain servers mounted. Depending on how you organize your
GroupWise administration, you might also want to mount the primary domain server to each
secondary domain server. Administrative messages can flow from one secondary domain to another
through the primary domain.
2.2.2 Starting ConsoleOne on Linux
1In a terminal window, become root by entering su - and the root password.
The
sux command enables the X Window System*, which is required for running ConsoleOne.
2Enter the following command:
/usr/ConsoleOne/bin/ConsoleOne
2.3 ConsoleOne in a Multiple-Platform
Environment
If your GroupWise system includes multiple platforms, you can administer Linux domains from
Windows ConsoleOne or administer NetWare or Windows domains from Linux ConsoleOne.
This section helps you set up the cross-platform connections that enable ConsoleOne to successfully
access GroupWise databases on any platform.
Section 2.3.1, “Using Windows ConsoleOne to Access Domains and Post Offices on Linux,”
on page 43
Section 2.3.2, “Using Linux ConsoleOne to Access Domains and Post Offices on NetWare or
Windows,” on page 44
2.3.1 Using Windows ConsoleOne to Access Domains and
Post Offices on Linux
In order for you to be able to use ConsoleOne on Windows to administer GroupWise domains, post
offices, and agents that are located on Linux, the Linux servers where the domains, post offices, and
agents are located must be accessible from Windows.
“Making a Linux Server Visible from Windows” on page 43
“Accessing a Domain or Post Office on Linux from Windows ConsoleOne” on page 44
Making a Linux Server Visible from Windows
To make a Linux server visible from Windows, you need to configure it so that you can map a drive
to it as if it were a Windows server.

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Table 2-1 Creating a Connection from Windows to Linux
Accessing a Domain or Post Office on Linux from Windows ConsoleOne
After you have made the Linux server visible from Windows:
1Map a drive to the domain directory on the Linux server.
2In Windows ConsoleOne, click Tools > GroupWise System Operations > Select Domain.
3Browse to and select the domain directory, then click OK.
You can now use Windows ConsoleOne to administer all GroupWise objects that belong to the
domain that is located on Linux.
2.3.2 Using Linux ConsoleOne to Access Domains and Post
Offices on NetWare or Windows
In order for you to be able to use ConsoleOne on Linux to administer GroupWise domains, post
offices, and agents that are located on NetWare or Windows, the NetWare or Windows servers where
the domains, post offices, and agents are located must be accessible from Linux.
“Making a NetWare or Windows Server Visible from Linux” on page 44
“Accessing a Domain or Post Office on NetWare or Windows from Linux ConsoleOne” on
page 45
Making a NetWare or Windows Server Visible from Linux
To make a NetWare or Windows server visible from Linux, you mount the directory you need to
access as a Linux file system.
Operating System Connection Method
Open Enterprise
Server (OES)
Linux
Use the NetWare Core ProtocolTM (NCPTM) Server to create an NCP volume on the
Linux server that will be visible from Windows just as a NetWare volume would be.
On the Linux server, become root , then enter the following commands:
ncpcon create volume volume_name directory
ncpcon set cross_protocol_locks=1
From a Windows workstation or server where the Novell client is installed, you can
now use the Novell Map Network Drive feature to map a drive to the volume on your
Linux server, and Windows-type file locking is respected by Linux.
For more information about NCP Server, see the NCP Server Administration Guide
for Linux (http://www.novell.com/documentation/oes/ncp_lx/data/
h9izvdye.html#h9izvdye).
SUSE Linux
Enterprise Server
(SLES)
Use Samba to create a Windows share on the Linux server that will be visible from
Windows just as a directory on another Windows server would be. For instructions
on setting up a Samba share, see the SUSE Linux Enterprise Server Administration
and Installation Guide (http://www.novell.com/documentation/sles10/pdfdoc/
sles_admin/sles_admin.pdf).
From a Windows workstation or server, you can now use the Windows Map
Network Drive feature to map a drive to the directory on your Linux server.

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Table 2-2 Creating a Connection from Linux to NetWare or Windows
Accessing a Domain or Post Office on NetWare or Windows from Linux ConsoleOne
After you have made the NetWare or Windows server visible from Linux:
1Mount the domain directory to the Linux server.
2In Linux ConsoleOne, authenticate to the eDirectoryTM tree where the Domain object is located.
3Click Tools > GroupWise System Operations > Select Domain.
4Browse to and select the domain directory, then click OK.
You can now use Linux ConsoleOne to administer all GroupWise objects that belong to the domain
that is located on NetWare or Windows.
Operating
System Connection Method
NetWare: mount -t ncpfs NetWare_server_full_DNS_name_or_IP_address
/Linux_mount_location/mount_point_directory
-o user=fully_qualified_username
-o ipserver=NetWare_server_full_DNS_name
A NetWare server full DNS name should have the format of mail2.provo.corporate.com. A
fully qualified username should have the format of Admin.Users.Corporate. A typical Linux
mount location would be /mnt.
You can also use Novell Remote Manager (NRM) to create the NCP mount.
Windows:
mount -t smbfs //Windows_server_name_or_IP_address/sharename
/Linux_mount_location/mount_point_directory
-o username=Windows_username
To use this command, the WINS protocol must be functioning properly on your network. The
specified Windows user must have sufficient rights to access the post office directory.

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GroupWise View
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GroupWise View
When administering GroupWise®in ConsoleOne®, you can use the standard Novell®eDirectoryTM
View or you can use the GroupWise View. The following sections discuss the GroupWise View and
how to use it:
Section 3.1, “eDirectory View vs. GroupWise View,” on page 47
Section 3.2, “GroupWise Object Icons,” on page 48
Section 3.3, “Customizing the GroupWise View,” on page 50
Section 3.4, “Searching in the GroupWise View,” on page 52
Section 3.5, “Performing Administrative Tasks from the GroupWise View,” on page 52
NOTE: The ConsoleOne illustrations used in the guide show ConsoleOne on Windows.
ConsoleOne on Linux appears different but provides substantially the same functionality.
3.1 eDirectory View vs. GroupWise View
The eDirectory View displays the GroupWise objects in their contexts in the eDirectory tree, as
shown in the following example.
Figure 3-1 eDirectory View
The GroupWise View filters out all non-GroupWise objects and shows how the GroupWise objects
relate to each other in the GroupWise system, as shown in the following example.

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Figure 3-2 GroupWise View
In the left pane, all Domain objects are displayed under the GroupWise system, and all Post Office
objects are subordinate to the domains where they reside. You can select the GroupWise system, a
domain, or a post office in the left pane and then use the drop-down list of GroupWise objects on the
toolbar to display associated objects (Users, Resources, Message Transfer Agents, and so on) in the
right pane. In the above example, the GroupWise System is selected in the left pane and the
GroupWise Object list is set to Users, so the right pane is displaying all users in the entire
GroupWise system.
3.2 GroupWise Object Icons
The following table lists all the GroupWise objects that are displayed in the eDirectory View or
GroupWise View in ConsoleOne.
Table 3-1 Object Icons
Icon GroupWise Object Additional Information
GroupWise System Represents the GroupWise system you are currently
connected to. The GroupWise system’s name is displayed in
the lower left corner of the ConsoleOne window.
Primary Domain Represents the system’s primary domain. To ensure
consistency, all replication of GroupWise information to the
GroupWise domain and post office databases takes place
through the primary domain. For additional information, see
Part II, “Domains,” on page 117.
Secondary Domain Represents any additional domains, other than the primary,
created in the GroupWise system. For additional information,
see Part II, “Domains,” on page 117.
Current Domain Represents the domain to which ConsoleOne is currently
connected. For information about changing the current domain,
see Section 9.1, “Connecting to a Domain,” on page 135.

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External Domain Represents a domain from another GroupWise system.
Non-GroupWise Domain Represents all or part of a non-GroupWise system.
Post Office Represents a collection of user accounts (mailboxes). For
additional information, see Part III, “Post Offices,” on page 161.
External Post Office Represents a post office in an external GroupWise system or a
non-GroupWise system.
User Represents an eDirectory user who has been given a
GroupWise account in a post office. For additional information,
see Part IV, “Users,” on page 211.
External Entity Represents a user not listed in eDirectory who has been given
a GroupWise account in a post office. For additional
information, see Part IV, “Users,” on page 211.
External User Represents a user in an external GroupWise system or a non-
GroupWise system.
Resource Represents a conference room or some other resource that
can be scheduled by users. For additional information, see
Part V, “Resources,” on page 259.
External Resource Represents a resource that belongs to an external GroupWise
system or a non-GroupWise system.
Distribution List Represents a group of users or resources that can all be
addressed by using the distribution list’s name. For additional
information, see Part VI, “Distribution Lists, Groups, and
Organizational Roles,” on page 275.
Group Represents an eDirectory group. eDirectory groups, like
distribution lists, can be addressed by using the group’s name.
Any members of the group who have GroupWise accounts
receive the message. For additional information, see Part VI,
“Distribution Lists, Groups, and Organizational Roles,” on
page 275.
Organizational Role Represents an eDirectory organizational role. eDirectory
organizational roles, like distribution lists, can be addressed by
using the organizational role’s name. Any members of the role
who have GroupWise accounts receive the message. For
additional information, see Part VI, “Distribution Lists, Groups,
and Organizational Roles,” on page 275.
Library Represents a collection of documents. For additional
information, see Chapter 21, “Document Management
Services Overview,” on page 307.
Nickname Represents an additional address associated with a user,
resource, or distribution list. For additional information, see
Part IV, “Users,” on page 211, Part V, “Resources,” on
page 259, or Part VI, “Distribution Lists, Groups, and
Organizational Roles,” on page 275.
Icon GroupWise Object Additional Information

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3.3 Customizing the GroupWise View
You can change the column display, order, and width to customize the GroupWise View.
Changes are preserved from one ConsoleOne session to the next. In addition, your last view is
persistent from session to session. For example, if you last used the Distribution Lists view, the next
time you start ConsoleOne and open the GroupWise View, the Distribution Lists view is displayed.
If the last-used view is not applicable (for example, you had the Gateways view open and when the
new ConsoleOne session starts you select a Post Office object), the GroupWise View defaults to the
Users view.
Section 3.3.1, “Changing the Column Display and Order,” on page 50
Section 3.3.2, “Changing the Column Widths,” on page 51
3.3.1 Changing the Column Display and Order
For each view (Users, Distribution Lists, Gateways, Post Offices, and so forth), you can determine
which columns are displayed and the order in which they are displayed.
1Select GroupWise System in the left (tree) pane, then select the view (for example, Users).
Message Transfer Agent Represents a Message Transfer Agent (MTA) associated with a
domain. For additional information, see Part X, “Message
Transfer Agent,” on page 617.
Post Office Agent Represents a Post Office Agent (POA) associated with a post
office. For additional information, see Part IX, “Post Office
Agent,” on page 473.
Gateway Represents a method of linking to another e-mail system or
transport. For additional information, see the GroupWise
gateway guides (http://www.novell.com/documentation/
gwgateways).
Icon GroupWise Object Additional Information

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2If you are changing the Users view, use the drop-down list to select how you want to sort users
(ID Sort, User Name Sort, First Name Sort, or Last Name Sort).
The Users view allows you to sort by ID, user name, first name, or last name. Each of these is
treated as a separate Users view for which you can determine the column display and order.
The views for different objects offer different sort options.
3Click View > Edit Columns to display the Select GroupWise View Columns dialog box.
4To add a column, select the column in the Available Fields list, then click the left-arrow to add
it to the Selected Columns list.
5To determine the display order, select a column in the Selected Columns list, then click the up-
arrow and down-arrow to move it to the desired position.
6To remove a column, select the column in the Selected Columns list, then click the right-arrow
to add it to the Available Fields list.
7When you are finished, click OK to save your changes.
3.3.2 Changing the Column Widths
You can change column widths in a view by dragging the right or left edge of the column label.

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3.4 Searching in the GroupWise View
You can search for a specific entry in a view. The search is performed on the first column. For
example, if the Resources view is displayed, you can search for a specific resource based on its
object ID. If the Users view (with Last Name Sort selected) is displayed, you can search for a
specific user based on the user’s last name.
With the Users view, if you have First Name Sort or Last Name Sort selected, you can search for a
complete user name (both first and last name) by using a comma as a delimiter between the names.
A space after the comma is optional.
For example, if the Users view displays first names in the first column and last names in the second
column, you can type John,Smith to go directly to that user name. If the columns were reversed, you
could use Smith,John.
To perform a search:
1Change to the view you want to search.
2Select the first entry in the view.
3Type the text to search for.
As you type text, a text box appears in the lower right corner of the GroupWise View.
3.5 Performing Administrative Tasks from the
GroupWise View
You can perform many GroupWise administrative tasks from the GroupWise View as well as from
the eDirectory View. For example, you can:
Create new objects.
Modify the properties of an object.
Move, rename, or delete an object from the GroupWise system.
Use the GroupWise utilities, system operations, and diagnostic options on the Tools menu.

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In addition, external objects must be created and managed in the GroupWise View because they are,
by definition, external to eDirectory and have no eDirectory context. For example, if you install the
GroupWise Internet Agent and want to simplify addressing for your users by adding the Internet as a
non-GroupWise domain, you must perform the task in the GroupWise View.

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GroupWise System Operations
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GroupWise System Operations
The GroupWise®system operations in ConsoleOne®allow you to perform various tasks to maintain
and optimize your GroupWise system. The following sections provide information about the system
operations included on the To ols menu (Tools > GroupWise System Operations):
Section 4.1, “Select Domain,” on page 55
Section 4.2, “System Preferences,” on page 57
Section 4.3, “eDirectory User Synchronization,” on page 64
Section 4.4, “Admin-Defined Fields,” on page 64
Section 4.5, “Pending Operations,” on page 65
Section 4.6, “Addressing Rules,” on page 66
Section 4.7, “Time Zones,” on page 66
Section 4.8, “External System Synchronization,” on page 69
Section 4.9, “Software Directory Management,” on page 69
Section 4.10, “Restore Area Management,” on page 74
Section 4.11, “Internet Addressing,” on page 74
Section 4.12, “Trusted Applications,” on page 74
Section 4.13, “LDAP Servers,” on page 78
Section 4.14, “Global Signatures,” on page 78
NOTE: If the majority of the items on the GroupWise System Operations menu are dimmed, you are
connected to a secondary domain in a GroupWise system where Restrict System Operations to
Primary Domain has been selected under System Preferences. For more information, see
Section 4.2, “System Preferences,” on page 57.
4.1 Select Domain
By default, ConsoleOne must be connected to a GroupWise domain in order for you to administer
your GroupWise system. Being connected to a GroupWise domain ensures that information is
replicated not only in Novell®eDirectoryTM but also in the GroupWise domain and post office
databases.
You can be connected to any domain in the GroupWise system. As shown in the following example,
the domain to which you are connected is indicated by a plug on the domain’s icon. In addition, the
connected domain is listed at the bottom of the ConsoleOne window.

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Figure 4-1 ConsoleOne Window Showing the Domain You Are Connected To
Some administrative tasks require you to be connected to a specific domain but others do not. In
general, operations that create new GroupWise container objects or delete GroupWise container
objects require you to be connected to the domain where the object resides. Operations that add or
delete leaf object or modify the properties of an existing object do not require you to be connected to
the object’s domain.
To change the domain to which you are connected:
1In ConsoleOne, click Tools > GroupWise System Operations > Select Domain.
2Browse to and select the domain directory, then click OK to connect to the domain.
NOTE: You can also connect to a domain by right-clicking the domain in the GroupWise View and
clicking Connect.
Being connected to a domain means that ConsoleOne has write access to the domain database
(
wpdomain.db ). How the write access is achieved depends on the platform where you are running
ConsoleOne and the platform where the domain is located.