Novell OPEN WORKGROUP SUITE SMALL BUSINESS EDITION 2.0 -... User manual

Novell
www.novell.com
novdocx (en) 11 December 2007
Novell Open Workgroup Suite Small Business Edition User Guide
Open Workgroup Suite Small
Business Edition
2.0
May 14, 2007
USER GUIDE

novdocx (en) 11 December 2007
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Contents 5
Contents
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About This Guide 7
1 Desktop Applications 9
1.1 Personal File Backup (iFolder) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
1.1.1 Key Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
1.1.2 Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
1.1.3 Logging In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
1.1.4 Logging Out. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
1.1.5 Browsing Folders. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
1.1.6 Managing Folders and Files in iFolder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
1.2 OpenOffice. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
1.2.1 Starting OpenOffice. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
1.2.2 Saving Files. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
1.2.3 Sharing Files with Microsoft Office Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
1.2.4 Helpful Links . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
1.3 Collaboration Groupware and Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
1.3.1 Understanding Groupwise Item Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
1.3.2 GroupWise Icon Types. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
1.3.3 Sending Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
1.3.4 GroupWise Messenger . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
1.3.5 HelpFul Links. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
1.4 HylaFAX. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
1.4.1 Faxing HylaFAX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
1.4.2 Helpful Links . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
1.5 OpenVPN. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
1.5.1 Launch OpenVPN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
1.6 Helpdesk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
1.6.1 Logging In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
1.6.2 Submitting Incidents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
1.6.3 Helpful Links . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

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About This Guide
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7
About This Guide
Novell®Open Workgroup Suite Small Business Edition is an all-inclusive solution that contains
several industry-leading Novell products such as iFolder®, GroupWise®, iPrint, and eDirectoryTM. It
also includes open source components for you to use. These components deliver the same
functionality and stability as their retail counterparts without the overhead cost. The open source
applications include a helpdesk system, antivirus services, and the OpenOffice Suite, as well as
desktop faxing.
Chapter 1, “Desktop Applications,” on page 9
Audience
This guide is intended for Novell Open Workgroup Suite Small Business Edition 2.0 users.
Feedback
We want to hear your comments and suggestions about this manual and the other documentation
included with this product. Please use the User Comments feature at the bottom of each page of the
online documentation, or go to www.novell.com/documentation/feedback.html and enter your
comments there.
Documentation Updates
For the most recent version of the Novell Open Workgroup Suite Small Business Edition User Guide,
visit the Novell Open Workgroup Suite Small Business Edition User Guide Web site (http://
www.novell.com/documentation/nows_sbe_20/index.html).
Additional Documentation
For documentation on Novell Open Workgroup Suite Small Business Edition, see the Novell Open
Workgroup Suite Small Business Edition Documentation site (http://www.novell.com/
documentation/nows_sbe_20/index.html).
Documentation Conventions
In Novell documentation, a greater-than symbol (>) is used to separate actions within a step and
items in a cross-reference path.
A trademark symbol (®, TM, etc.) denotes a Novell trademark. An asterisk (*) denotes a third-party
trademark.

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Desktop Applications
1
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9
1
Desktop Applications
Novell®Open Workgroup Suite Small Business Edition 2.0 is an all-inclusive solution that contains
several industry-leading Novell products such as iFolder®, GroupWise®, iPrint, and eDirectoryTM. It
also includes open source components for you to use. These components deliver the same
functionality and stability as their retail counterparts without the overhead cost. The open source
applications include a helpdesk system, antivirus services, and the OpenOffice Suite, as well as
desktop faxing.
These components are explained in detail in the following sections to assist you to meet your
business needs. Client software applicable to each of these services is available in the Desktop
Downloads section of the Novell Open Workgroup Suite Small Business Edition 2.0 Web interface.
Section 1.1, “Personal File Backup (iFolder),” on page 9
Section 1.2, “OpenOffice,” on page 12
Section 1.3, “Collaboration Groupware and Messaging,” on page 13
Section 1.4, “HylaFAX,” on page 17
Section 1.5, “OpenVPN,” on page 19
Section 1.6, “Helpdesk,” on page 19
1.1 Personal File Backup (iFolder)
Novell iFolder allows your files automatically to follow you everywhere online, offline, all the time.
It is a secure file storage solution that allows you to access your data from multiple workstations and
locations. Your work environment now revolves around you, and your data is with you, wherever
you are. You simply store your files in the iFolder directory on your workstation.
As you work, you can use iFolder to synchronize transparently changes through various
workstations and network connections you might use.
Section 1.1.1, “Key Features,” on page 9
Section 1.1.2, “Prerequisites,” on page 10
Section 1.1.3, “Logging In,” on page 10
Section 1.1.4, “Logging Out,” on page 11
Section 1.1.5, “Browsing Folders,” on page 11
Section 1.1.6, “Managing Folders and Files in iFolder,” on page 11
1.1.1 Key Features
iFolder Client: An iFolder is a local directory that selectively shares and synchronizes files via
a central computer with a user-specified group of users. The iFolder files are accessible to all
iFolder members and can be changed by those with the rights to do so.
For additional information on how to configure or install the iFolder Client, go to the iFolder
Client Documentation Web site (http://www.novell.com/documentation/ifolder3/
index.html?page=/documentation/ifolder3/user/data/prerequisites.html)

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File Synchronization and File Management
When you set up an iFolder account, you can enable Remember Password so that iFolder can
synchronize iFolder invitations and files in the background as you work.
You can configure the iFolder client to run automatically each time you log in to your computer’s
desktop environment. The session runs in the background as you work with files in your local
iFolders, tracking and logging any changes you make.
You can synchronize the files at specified intervals or on demand.
Shared Folders
You can access your iFolders across multiple workstations and share them with others.
You work with iFolders directly in your file manager or in the iFolders browser that is part of the
client. Within the iFolder, you can set up any subdirectory structure that suits your personal or
corporate work habits. The subdirectory structure is constant across all member iFolders. When you
share an iFolder, member users with the Write right can modify the directory structure, and those
changes apply to all copies of the iFolder.
iFolder Account
You must configure at least one iFolder services account before you create iFolders. An iFolder
session begins when you log in to an iFolder services account and ends when you log out, or when
you exit the iFolder client. Your iFolders synchronize files with other active iFolders only when
your session is active and you are working online. You can access data in your local iFolders at any
time, whether you are logged in to the account or not.
Synchronization Log
The synchronization log displays a log of your iFolder background activity, such as uploading and
downloading files for different iFolders.
1.1.2 Prerequisites
You need the following:
A connection to your network.
A supported browser (Mozilla* Firefox* 2.0, Microsoft* Internet Explorer 7).
The name of the server to which you will be connecting your iFolder client (see your
administrator for this information).
A link to iFolder Web Access (see your administrator for this information).
You, or your system administrator, need to install the client on your computer from Novell
Open Workgroup Suite Small Business Edition 2.0 administrator Web page under Desktop
Downloads.
1.1.3 Logging In
You log in to Novell iFolder 3.x Web Access to gain access to folders and files in any of your
iFolders available to you in your Novell iFolder enterprise server account. This includes iFolders