Novell ZENWORKS 10 CONFIGURATION MANAGEMENT SP3 - COMMAND LINE UTILITIES REFERENCE 10.3... User manual

Novell®
www.novell.com
novdocx (en) 7 January 2010
AUTHORIZED DOCUMENTATION
ZENworks 10 Asset Management Reference
ZENworks ® 10 Asset Management SP3
10.3
March 30, 2010
Reference

novdocx (en) 7 January 2010
Legal Notices
Novell, Inc., makes no representations or warranties with respect to the contents or use of this documentation, and
specifically disclaims any express or implied warranties of merchantability or fitness for any particular purpose.
Further, Novell, Inc., reserves the right to revise this publication and to make changes to its content, at any time,
without obligation to notify any person or entity of such revisions or changes.
Further, Novell, Inc., makes no representations or warranties with respect to any software, and specifically disclaims
any express or implied warranties of merchantability or fitness for any particular purpose. Further, Novell, Inc.,
reserves the right to make changes to any and all parts of Novell software, at any time, without any obligation to
notify any person or entity of such changes.
Any products or technical information provided under this Agreement may be subject to U.S. export controls and the
trade laws of other countries. You agree to comply with all export control regulations and to obtain any required
licenses or classification to export, re-export or import deliverables. You agree not to export or re-export to entities on
the current U.S. export exclusion lists or to any embargoed or terrorist countries as specified in the U.S. export laws.
You agree to not use deliverables for prohibited nuclear, missile, or chemical biological weaponry end uses. See the
Novell International Trade Services Web page (http://www.novell.com/info/exports/) for more information on
exporting Novell software. Novell assumes no responsibility for your failure to obtain any necessary export
approvals.
Copyright © 2007-2010 Novell, Inc. All rights reserved. No part of this publication may be reproduced, photocopied,
stored on a retrieval system, or transmitted without the express written consent of the publisher.
Novell, Inc., has intellectual property rights relating to technology embodied in the product that is described in this
document. In particular, and without limitation, these intellectual property rights may include one or more of the U.S.
patents listed on the Novell Legal Patents Web page (http://www.novell.com/company/legal/patents/) and one or
more additional patents or pending patent applications in the U.S. and in other countries.
Novell, Inc.
404 Wyman Street, Suite 500
Waltham, MA 02451
U.S.A.
www.novell.com
Online Documentation: To access the latest online documentation for this and other Novell products, see
the Novell Documentation Web page (http://www.novell.com/documentation).

novdocx (en) 7 January 2010
Novell Trademarks
For Novell trademarks, see the Novell Trademark and Service Mark list (http://www.novell.com/company/legal/
trademarks/tmlist.html).
Third-Party Materials
All third-party trademarks are the property of their respective owners.

4ZENworks 10 Asset Management Reference
novdocx (en) 7 January 2010

Contents 5
Contents
novdocx (en) 7 January 2010
About This Guide 11
Part I License Compliance 13
1 License Compliance Concepts 15
1.1 License Compliance Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
1.2 Entitlements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
1.2.1 Entitlement Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
1.2.2 License Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
1.2.3 User Sources for User-Based License Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
1.2.4 License Periods . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
1.2.5 Compliance Calculations for Multiple Entitlements . . . . . . . . . . . . . . . . . . . . . . . . . . 21
1.3 Installation Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
1.4 License Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
1.5 Suites and Software Collections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
1.6 Version Upgrades . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
2 Setting Up License Compliance 25
2.1 Preparing Your Management Zone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
2.2 Setting Up Compliance for Software Products . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
2.3 Monitoring Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
3 Configuring Compliance Settings 29
4 Monitoring Compliance Status 31
4.1 Home Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
4.2 Licensed Products List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
4.3 Licensed Product’s Compliance Status Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
4.3.1 License Consumption (Consumption Data Source: Inventory) . . . . . . . . . . . . . . . . . 33
4.3.2 Compliance Status (Consumption Data Source: Inventory) . . . . . . . . . . . . . . . . . . . 34
4.3.3 Unresolved Installations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
4.3.4 Compliance Status (Consumption Data Source: Manual) . . . . . . . . . . . . . . . . . . . . . 37
5 Generating Compliance Reports 39
6 Working with Licensed Products 41
6.1 Viewing the Licensed Products List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
6.2 Filtering the Licensed Products List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
6.3 Creating a Licensed Product Folder. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
6.4 Refreshing Compliance Status. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
6.4.1 Automatically Refreshing Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
6.4.2 Manually Triggering a Refresh. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
6.4.3 Viewing Refresh Details. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
6.5 Creating a Licensed Product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

6ZENworks 10 Asset Management Reference
novdocx (en) 7 January 2010
6.5.1 Manually Creating a Licensed Product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
6.5.2 Creating a Licensed Product from a Discovered Product . . . . . . . . . . . . . . . . . . . . . 46
6.6 Changing a Licensed Product’s General Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
6.7 Adding Custom Fields to Licensed Products . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
6.8 Merging Licensed Products . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
6.9 Deleting a Licensed Product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
6.10 Moving a Licensed Product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
7 Working with Entitlements 53
7.1 Viewing a Licensed Product’s Entitlements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
7.2 Creating an Entitlement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
7.2.1 Creating an Inventory Entitlement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
7.2.2 Creating a Manual Entitlement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
7.3 Adding Catalog Products . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
7.3.1 Editing an Entitlement to Add Catalog Products . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
7.3.2 Using the Catalog Products List to Add Catalog Products . . . . . . . . . . . . . . . . . . . . 59
7.4 Adding Purchase Summary Records . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
7.5 Adding Discovered Products . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
7.5.1 Editing an Entitlement to Add Discovered Products . . . . . . . . . . . . . . . . . . . . . . . . . 61
7.5.2 Using the Discovered Products List to Add Discovered Products . . . . . . . . . . . . . . . 62
7.6 Specifying User and Device Coverage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
7.6.1 Adding Covered Devices to OEM and Machine Entitlements . . . . . . . . . . . . . . . . . . 63
7.6.2 Adding Covered Users to Per-Named User Entitlements . . . . . . . . . . . . . . . . . . . . . 64
7.6.3 Excluding Users from Per-User Entitlements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
7.7 Adding Contracts and Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
8 Working with Discovered Products 69
8.1 How Installed Software Products Become Discovered Products. . . . . . . . . . . . . . . . . . . . . . . 69
8.2 Viewing the Discovered Products List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
8.3 Filtering the Discovered Products List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
8.4 Excluding Discovered Products from Compliance Calculations. . . . . . . . . . . . . . . . . . . . . . . . 72
8.5 Adding Discovered Products to Licensed Products . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
8.5.1 Editing an Entitlement to Add Discovered Products . . . . . . . . . . . . . . . . . . . . . . . . . 72
8.5.2 Using the Discovered Products List to Add Discovered Products . . . . . . . . . . . . . . . 73
8.6 Adding Discovered Products to Software Collections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
8.7 Viewing a Discovered Product’s Installations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
8.8 Adjusting a Discovered Product’s Installation Count . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
8.9 Assigning a Standards Category . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
8.10 Viewing the Inventory Products Included in a Discovered Product . . . . . . . . . . . . . . . . . . . . . 78
8.11 Refreshing Compliance Status. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
8.11.1 Automatically Refreshing Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
8.11.2 Manually Triggering a Refresh. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
8.11.3 Viewing Refresh Details. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
9 Working with Purchase Records 81
9.1 Viewing the Purchase Records List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
9.2 Filtering the Purchase Records List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
9.3 Creating a Purchase Record Folder. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
9.4 Creating Purchase Records . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
9.4.1 Importing Purchase Records . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
9.4.2 Manually Creating Purchase Records . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Contents 7
novdocx (en) 7 January 2010
9.5 Viewing a Purchase Record’s Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
9.6 Changing a Purchase Record’s General Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
9.7 Deleting a Purchase Record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
9.8 Moving a Purchase Record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
9.9 Working with Import Files. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
9.9.1 Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
9.9.2 Fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
10 Working with Catalog Products 95
10.1 Viewing the Catalog Products List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
10.2 Filtering the Catalog Products List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
10.3 Excluding Catalog Products from Compliance Calculations . . . . . . . . . . . . . . . . . . . . . . . . . . 97
10.4 Creating Catalog Products by Importing Purchase Records . . . . . . . . . . . . . . . . . . . . . . . . . . 98
10.5 Creating Catalog Products Manually . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
10.6 Adding Purchased Licenses to a Catalog Product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
10.7 Adding Catalog Products to a Licensed Product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
10.7.1 Editing an Entitlement to Add Catalog Products . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
10.7.2 Using the Catalog Products List to Add Catalog Products . . . . . . . . . . . . . . . . . . . 100
10.8 Creating a Catalog Product Folder. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
10.9 Viewing a Catalog Product’s Purchases . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
10.10 Changing a Catalog Product’s General Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
10.11 Deleting a Catalog Product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
10.12 Moving a Catalog Product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
11 Working with Software Collections 105
11.1 How Software Collection Installations are Counted . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
11.2 Creating a Software Collection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
11.3 Adding Products to a Software Collection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
11.4 Deleting a Software Collection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
11.5 Creating a Software Collection Folder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
11.6 Moving a Software Collection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Part II License Allocation 109
12 License Allocation Concepts 111
12.1 Allocation vs. Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
12.2 Device Allocations and Demographic Allocations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
13 Preparing Demographic Data 113
13.1 Adding Demographic Data to Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
13.2 Adding Demographic Data to Purchase Records . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
13.3 Adding Demographic Data to Purchase Record Import Files. . . . . . . . . . . . . . . . . . . . . . . . . 115
13.4 Making Demographic Data Consistent Between Devices and Purchase Records . . . . . . . . 116
14 Allocating Licenses 117
14.1 Initializing Allocations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
14.2 Manually Adding Demographic Allocations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
14.3 Manually Adding Device Allocations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

8ZENworks 10 Asset Management Reference
novdocx (en) 7 January 2010
15 Working with License Allocations 125
15.1 Adjusting the License Quantity for a Demographic Allocation . . . . . . . . . . . . . . . . . . . . . . . . 125
15.2 Removing Allocations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
16 Generating Allocation Reports 127
Part III Software Usage 129
17 Software Usage Concepts 131
17.1 Software That Is Tracked . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
17.2 When Usage Data Is Collected . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
17.3 Basic Usage Data vs. Detailed Usage Data. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
18 Configuring Usage Settings 133
19 Setting Up Web Applications 135
20 Monitoring Usage 137
20.1 Discovered Products List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
20.2 Licensed Product’s Compliance Status Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
20.3 Discovered Product’s Installation/Consumption Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
21 Generating Usage Reports 141
Part IV Contracts 143
22 Creating New Contracts 145
23 Working with Existing Contracts 149
23.1 Viewing the Contracts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
23.2 Filtering the Contracts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
23.3 Creating a Contracts Folder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
23.4 Copying an Existing Contract. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
23.5 Adding Documents to Contracts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152
24 Working with Date Notifications 155
24.1 Specifying an E-Mail Server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
24.2 Configuring Default Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
24.3 Adding Date Notifications to a Contract . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
24.4 Viewing the Date Notifications List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158
24.5 Filtering the Date Notifications List. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158
24.6 Creating Date Notification Folders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
24.7 Moving a Date Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
24.8 Deleting a Date Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160

Contents 9
novdocx (en) 7 January 2010
25 Generating Contract Reports 161
Part V Documents 163
26 Uploading Documents 165
27 Working with Documents 167
27.1 Viewing the Documents List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
27.2 Filtering the Documents List. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168
27.3 Creating a Documents Folder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168
27.4 Attaching Documents to Licensed Products, Contracts, and Purchase Summary Records . 169
Part VI Reports 171
28 Standard and Custom Report Descriptions 173
28.1 License Management Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173
28.1.1 Standard Reports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173
28.1.2 Sample Custom Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174
28.2 Software Usage Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174
28.2.1 Standard Reports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175
28.2.2 Sample Custom Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176
28.3 Contract Management Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176
28.3.1 Standard Reports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176
28.3.2 Sample Custom Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177
29 Configuring Report Rights 179
30 Configuring Report Settings 181
31 Working with Standard Reports 183
31.1 Running a Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183
31.2 Exporting a Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184
31.3 Viewing a Report as a Graph . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184
31.4 Changing the Report Period. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184
31.5 Changing the Filter Criteria . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185
32 Working with Custom Reports 187
32.1 Creating a Custom Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187
32.2 Running a Custom Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188
32.3 Scheduling a Custom Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189
32.4 Viewing a Scheduled Custom Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191
32.5 Editing a Custom Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191
32.6 Creating a Custom Report Folder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193
32.7 Deleting a Custom Report Folder. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193
32.8 Moving a Custom Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194
32.9 Deleting a Custom Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194
32.10 Importing New Report Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

10 ZENworks 10 Asset Management Reference
novdocx (en) 7 January 2010
33 Working with ZENworks Reporting Server Reports 197
33.1 Predefined Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197
33.1.1 License Allocation Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197
33.1.2 Purchases Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198
33.1.3 Software Compliance Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198
33.1.4 Suites Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199
33.2 Viewing a Predefined Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199