NOVITA CUSTOMER SERVICE GUARANTEE
At the cornerstone of novita’s core values is the importance we place in Continuous Relationships. Consequently, we believe in
harnessing the relationship we have with our customers. The first step in establishing this relationship is to ensure that we are
always there for the customers whenever we’re needed. These are just a few ways that we look out for you.
Free Evaluation
Check in your product for a FREE assessment and evaluation by our qualified technician. Upon your confirmation,
charges only apply when there is replacement of technical parts.
Minimum Downtime
Understanding that time is of the essence, for each servicing or repair, novita guarantees that we will only take up to 7
working days to get your product up and ready for collection.
Optional Home Delivery
Time and convenience might not always be in the advantage of customers, hence, for a nominal fee of $12 one-way
and $24 two-ways, customer can choose to use our delivery service instead of bringing in the product themselves.
Optional Loan Set*
Knowing how inconvenient it can get when your product is sent for servicing or repair, novita lends a hand by offering
you a temporary loan set at no charge.
* Please note that this service is upon request and subjected to the availability of the product. Temporary loan set might be of a different
model from original set brought in for repair.
Service Trekking*
With everyone’s busy schedule, it’s sometimes hard to keep track of everything. Sit back, relax and leave the fussing to
us. Instead of calling and checking up on the status of your product, let novita keeps you updated.
*Customers can choose to be updated via email, phone or even sms.
Dedicated Customer Care Personnel
Give us a call at 6552 1023/25 for any enquiry or feedback. Alternatively, you can drop us an email at
[email protected] or visit our website at
novita.com.sg. Our friendly customer care personnel will be glad to
assist you.
Thank you for purchasing novita HydroPlus® Alkaline Antioxidant Water Pitcher NP3290UF.
We hope you drink better with novita HydroPlus® Alkaline Antioxidant Water Pitcher NP3290UF.
In our attempt to enhance our customer’s after-sales experience, we have streamlined the warranty registration process
to make it hassle-free. You no longer have to make a trip to the post office or worry about losing your warranty card.
Just log on to the Internet, access our user-friendly website and register your product warranty online at the comfort of
your home or office.
E-warranty registration is only applicable to customers in Singapore and stated countries who have purchased novita
product(s) from our authorised retailers or dealers. Please register for your product’s warranty at
novita.com.sg/ewarranty within 14 days from the date of original purchase. Upon successful registration, an
acknowledgement email will be sent to you. By submitting your e-warranty application, you have agreed to all the terms
and conditions stated for this warranty.
-WARRANTY APPLICATION
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