Nu-Flame N1 User guide

Page 1 of 10
®
Unit 4, Kimpton Trade & Business Centre
Minden Road, Sutton, Surrey SM3 9PF
Tel: [phone]
USE & MAINTENANCE INSTRUCTIONS
FOR NU-FLAME EVOLUTION PLUS GAS EFFECT FIRES
(NATURAL GAS & LPG)
FOR DECORATIVE PURPOSES ONLY
NATURAL GAS MODELS: N1, N1I, N2R, N2, N2I, N3R, N3, N3I, N4R, N4, N4I, N5R, N5, N5I & N6
LPG MODELS: L1, L2R, L2, L3R, L3, L4R, L4 , L5 & L6
GENERAL
a. This fire must be installed by a properly qualified (in accordance with National & Local Regulations) Installation Engineer.
b. The connection of this appliance, and ventilation requirements (if any) are to be according to National & Local Codes.
c. The chimney should be swept before the appliance is installed.
d. Open fires are a hazard; it is recommended that a guard be fitted to provide protection for children, the elderly or infirm. (See
National & Local Regulations if any.)
e. This appliance is intended for decorative purposes only.
f. Do not throw rubbish on, or attempt to burn any materials on this appliance. Any debris or foreign matter must be removed
from the fire.
g. The appliance should be serviced by a qualified gas fitter every 12 months.
LIGHTING & CONTROLLING THE FIRE – MANUAL FIRE
FOR A FIRE WITH THERMATRONIC ELECTRONIC CONTROL SYSTEM SEE SEPARATE OPERATING INSTRUCTIONS
a. Turning pilot on from off position depress knob and turn anti-clockwise until it sparks.
More than one attempt may be required to light the pilot. Once lit hold in for about 10 seconds.
Release knob and turn to pilot position.
b. To turn burner on from pilot position depress knob and turn anti-clockwise to low flame.
To go to high flame depress knob again and turn anti-clockwise as far as it will go.
The flame can be varied to any point between high and low as desired.
c. To turn off depress knob and turn clockwise depressing knob at each point as you go
all the way round to off.
IMPORTANT NOTES
d. This appliance is fitted with an oxygen depletion sensing system, which automatically shuts off the gas supply to the main
burner if the oxygen level in the room is depleted, due to a lack of primary air, or obstructed flue that would lead to incomplete
combustion of the gas.
e. In the event that the fire shuts down due to any reason, attempt to restart it. If there is a continuing problem call in a properly
qualified specialist engineer.
f. There are no user replaceable parts in this appliance.
g. Do not change the fire front or fret supplied without checking with the supplier of this unit. A minimum primary air
inlet area of 50 sq. cm is required for the safe and efficient operation of the fire. Failure to observe this instruction is
potentially dangerous and will possibly invalidate the guarantee.
h. Regularly inspect the purpose provided ventilator (if fitted) to check that it is free from any obstruction.
i. The chimney should be regularly checked to ensure that all the products of combustion are entering the flue & that there is no
build up of soot. If there is, the appliance must be cleaned.
CLEANING THE FIRE
a. Do not use a vacuum cleaner to clean the appliance as you will suck up the vermiculite.
b. Gently remove the simulated coal, pebbles, logs or driftwood one by one & remove soot deposits with a soft brush.
c. The vermiculite granules should be level with the top edge of the burner tray. Top up the vermiculite granules if required.
Ensure that vermiculite granules are not obstructing the burner slots or fouling the pilot burner assembly.
d. Coal, pebble, log & driftwood effect fires: Re-lay as shown on the relevant drawing. Do not add more simulated coals,
pebbles, logs or driftwood or change the firebed layout in anyway.
IMPORTANT NOTE
Simulated coals, simulated pebbles, simulated logs,
simulated driftwood or crushed rock manufactured
from refractory fibre, are supplied with this appliance.
Do not use real coals, pebbles, logs or driftwood, as
this is dangerous. If the simulated coals, simulated
pebbles, simulated logs or simulated driftwood need
renewing please obtain suitable replacements from a
Nu-Flame stockist.

Page 2 of 10
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RECORD DATA TO BE COMPLETED & KEPT BY USER:
PLACE OF PURCHASE ..................................................................………………………. DATE ……....................
ADDRESS & TEL. NO. .…...……………….......................................….............................................................................
.................................................................................................................................………………………..........…………
.................................................................................................................................………………………..........…………
APPLIANCE SERIAL NO. ..............................................
INSTALLED BY ........................................…………………………………. GAS SAFE. NO ...................................
INSTALLATION & SERVICING INSTRUCTIONS
FOR NU-FLAME EVOLUTION PLUS GAS EFFECT FIRES
(NATURAL GAS & LPG)
FOR DECORATIVE PURPOSES ONLY
NATURAL GAS MODELS: N1, N1I, N2R, N2, N2I, N3R, N3, N3I, N4R, N4, N4I, N5R, N5, N5I & N6
LPG MODELS: L1, L2R, L2, L3R, L3, L4R, L4, L5 & L6
THIS APPLIANCE MUST BE INSTALLED & SERVICED BY A PROPERLY QUALIFIED
(IN ACCORDANCE WITH LOCAL & NATIONAL CODES) INSTALLATION ENGINEER.
IMPORTANT:
BEFORE PROCEEDING WITH THE INSTALLATION READ THESE INSTRUCTIONS CAREFULLY. THESE INSTRUCTIONS
SHOULD BE KEPT IN A SAFE PLACE FOR FUTURE REFERENCE AND SERVICING DETAILS.
PRIOR TO INSTALLATION ENSURE THAT THE GAS TYPE AND PRESSURE ARE AS STATED ON THE APPLIANCE DATA
PLATE.
SIMULATED COALS, SIMULATED PEBBLES, SIMULATED LOGS OR SIMULATED DRIFTWOOD, MANUFACTURED FROM
REFRACTORY FIBRE, ARE SUPPLIED WITH THIS APPLIANCE. DO NOT USE REAL COALS, PEBBLES, LOGS OR
DRIFTWOOD, AS THIS IS DANGEROUS. IF THE SIMULATED COALS, SIMULATED PEBBLES, SIMULATED LOGS OR
SIMULATED DRIFTWOOD NEED RENEWING PLEASE OBTAIN SUITABLE REPLACEMENTS FROM A NU-FLAME
STOCKIST.
APPLIANCE DATA
GAS TYPE: SEE DATA PLATE.
BURNER: NU-FLAME EVOLUTION PLUS STAINLESS STEEL
FLAME SAFETY: OXYGEN DEPLETION & FLAME FAILURE DEVICE STANDARD TO ALL MODELS.
APPLIANCE INLET WORKING PRESSURE: SEE DATA PLATE.
IGNITION: PIEZO.
INLET CONNECTION: 8MM COMPRESSION FITTING.
NETT HEAT INPUT: SEE DATA PLATE.

Page 3 of 10
INSTALLATION & SERVICING INSTRUCTIONS (continued)
FLUE REQUIREMENTS
a. Ensure that the builders opening, flue & hearth for the appliance are constructed from non-combustible materials, and
conform to National Regulations and Local Codes.
Models with a 6.9kW input nett or less require a minimum flue diameter of 125mm or equivalent area (Class 2) subject to
proper clearing of products of combustion i.e. no spillage.
Models over 6.9kW input nett require a minimum flue diameter 175mm or equivalent area (Class 1) subject to proper
clearing of products of combustion i.e. no spillage.
b. The flue MUST be free of any obstructions. Any dampers or restrictors MUST be removed. Some dampers are impractical to
remove; therefore they must be fixed in some way in the OPEN position.
c. The chimney/flue should be swept prior to installation of the appliance.
d. Ensure that only one fireplace is served by the flue system.
e. Ensure that the chimney/flue is continuous from inlet to termination.
f. Ensure that the chimney/flue is structurally sound, so that combustion products do not come into contact with combustible
material outside the chimney.
g. Ensure that there is a smooth tapered transition from the fireplace opening to the flue.
h. If the appliance is to be installed under a canopy, or is open on both sides, great care must be taken to ensure the
configuration is correct. If in any doubt seek expert advice.
i. CHECK FLUE PULL. Apply a smoke match to the flue opening at hearth level and observe smoke. If there is a definite flow
into the flue aperture, proceed with installation. If there is not a definite flow into the flue aperture, preheat the flue for
approximately 10 minutes and re-test. If there is still no definite flow towards the flue aperture the flue may need attention. DO
NOT FIT THE APPLIANCE, SEEK EXPERT ADVICE.
VENTILATION
THE CONNECTION, VENTILATION REQUIREMENTS (IF ANY) & INSTALLATION OF THE APPLIANCE MUST BE IN
ACCORDANCE WITH NATIONAL REGULATIONS AND LOCAL CODES. IF IN ANY DOUBT WITH REGARD TO ANY
VENTILATION REQUIREMENTS SEEK EXPERT ADVICE. NOTE. In the UK Models with 6.9kW input nett or less do not require
additional room ventilation. In Eire all Evolution Fires require additional room ventilation. For other countries refer to National
Regulations and Local Codes.
LPG Models (For G31 Gas)
kW Input Net Burner Pressure
Burner Model Flue Classes Category Gas Injector Size (High Flame) (High Flame)
L1 Classes 1 & 2 I3P G31 180 4.9 35.6 mbar
L2R Fireboxx 350 Classes 1 & 2 I3P G31 180 4.9 35.6 mbar
L2 Classes 1 & 2 I3P G31 240 6.9 36.1 mbar
L3R Classes 1 & 2 I3P G31 240 6.9 36.1 mbar
L3x2R Fireboxx 720 Class 1 Only I3P G31 180x2 8.8 29 mbar
L3 Class 1 Only I3P G31 280 7.5 35.8 mbar
L4R Fireboxx 500 Classes 1 & 2 I3P G31 260 6.1 13.2 mbar
L4 Class 1 Only I3P G31 320 8.2 34.7 mbar
L5 Class 1 Only I3P G31 360 9 35 mbar
L6 Class 1 Only I3P G31 400 10.2 34.4 mbar
Natural Gas Models (For G20 Gas)
kW Input Net Burner Pressure
Burner Model Flue Classes Category Gas Injector Size (High Flame) (High Flame)
N1 Classes 1 & 2 I2H G20 460 6 16.8 mbar
N1I Class 1 Only I2H G20 650 8.5 15 mbar
N2R Classes 1 & 2 I2H G20 280 4.2 18.1 mbar
N2R Fireboxx350 Classes 1 & 2 I2H G20 400 4.9 14 mbar
N2 Classes 1 & 2 I2H G20 510 6.9 16.5 mbar
N2I Class 1 Only I2H G20 750 9.9 14.7 mbar
N3R Classes 1 & 2 I2H G20 510 6.9 16.5 mbar
N3x2R Fireboxx720 Class 1 Only I2H G20 400 X 2 8.2 10.8 mbar
N3 Class 1 Only I2H G20 700 8.9 13.9 mbar
N3I Class 1 Only I2H G20 1, 050 11 12 mbar
N4R Classes 1 & 2 I2H G20 510 6.9 16.5mbar
N4R Fireboxx 500 Classes 1 & 2 I2H G20 510 6.7 16 mbar
N4 Class 1 Only I2H G20 800 9.3 13.7 mbar
N4I Class 1 Only I2H G20 1, 100 11.2 11 mbar
N5R Classes 1 & 2 I2H G20 510 6.9 16.5 mbar
N5 Class 1 Only I2H G20 1, 000 10.5 11.2 mbar
N5I Class 1 Only I2H G20 1, 200 11.7 10.5 mbar
N6 Class 1 Only I2H G20 1, 200 11.9 10.6 mbar

Page 4 of 10
INSTALLATION & SERVICING INSTRUCTIONS (continued)
APPLIANCE LOCATION
a. This appliance must be hearth mounted in a builders opening or under an associated independent canopy or a fireplace
recess.
b. On NO ACCOUNT must this appliance be sited on combustible materials or carpets. It is not suitable for combustible walls.
c. When the appliance model has been supplied or specified with support legs, the appliance must be screwed firmly to the
hearth. In the case of freestanding basket models care should be taken to secure the burner to the given basket. In most
cases the burners for free standing models would have been made to ensure a correct and tight fit. Movement due to the
operation of the gas burner can cause leaks. If in doubt seek expert advice.
d. Ensure that the burner tray fits neatly into the intended location, and that you have easy access to the controls.
e. Ensure that there is adequate airflow to the underside of the fire (through the fire front or fret etc. This air is required
for cooling the underside of the fire & controls, as well as to provide the primary combustion air. Do not use any front that has
no slot or slots, you cannot rely on, or expect the user to space a solid front away from the fire to allow for the air supply.
For Fires with a manual control valve a minimum primary air inlet of 50 sq. cm is usually enough.
Fires with the Thermatronic electronic control system require more ventilation than specified above as the electronic
components need to be kept at a lower temperature to operate – refer to the section headed Temperature Limits Of The
Electronic Components in the Thermatronic instructions.
Failure to observe this instruction is dangerous and breakdowns due to overheated controls are not covered by the
guarantee. If a fireplace is properly designed and installed the controls will not overheat – it is the installer’s
responsibility to ensure that the installation does not allow the controls to overheat.
f. Ensure that no naked flame or incandescent part of the fire bed projects beyond the vertical plane of the fireplace opening.
INSTALLATION OF THE APPLIANCE
Having ensured that the appliance application is correct and the requirements of the flue specification, ventilation demands and
the gas supply are correct, proceed with the installation and assembly as follows:
a. In common with all other gas appliances, dirt and debris in the gas system can block the valve and gas injectors on
this appliance, and faults caused by this are not covered by the guarantee. If you suspect that there is dirt and/or
debris in the gas distribution system, fit a filter in the pipeline, before the gas valve.
b. Do not use jointing compound on any compression fittings on the burner or the control valve. The use of jointing compound on
the compression fittings on this appliance will possibly invalidate the guarantee, as it can get into the control valve mechanism
and cause it to malfunction.
c. Ensure that there is an isolating valve in the gas supply line near the appliance.
d. Connect the gas supply pipe from the isolating valve to the gas inlet coupling fixed to the gas burner. Make sure the supply
pipe does not obstruct access to the controls.
e. Where there are fixing holes for the burner we recommend a secure fixing be made to the hearth or fire basket.
f. Check that all gas connections are sound. The appliance has been factory tested; however the connections may have been
disturbed in transit or installation.
g. With cast iron inset fires and sunken burners it is most important that they are properly back filled, to avoid the
possibility of a negative pressure being obtained underneath the fire resulting in flames being drawn down the sides
of the burner. This is dangerous and can cause problems, which include overheating the controls (electronic
systems are particularly sensitive to this) and spoiling the flame pattern.
h. Open fires are a hazard; it is recommended that a guard be fitted to provide protection for children, the elderly, or infirm (see
National Regulations, if any).
i. Do not adjust or put out of action the spillage monitoring system (oxypilot), or change any of its parts. Always comply with
ceramic layout in the pilot area.
j. Use only original manufacturer's parts if any replacements are needed.
k. If there is any concern about a pressure zone causing downdraught in certain wind conditions a suitable chimney cowl should
be fitted
l. Fill the burner tray with vermiculite and position the burner insulation pad. This ensures the base of the tray is not subject to
excessive temperature which could be detrimental to the controls and may void warranty.
Tray filled with vermiculite and burner insulation pad Burner insulation pad positioned ready to lay ceramics
recess vacuumed out but pad not fitted (shown with (shown with standard side pilot cut out)
standard side pilot cut out)
Burner insulation
pad recess (pad
not fitted

Page 5 of 10
INSTALLATION & SERVICING INSTRUCTIONS (continued)
Tray filled with vermiculite and burner insulation pad
Recess vacuumed out but pad not fitted
Shown with alternative central pilot cut out (used only when standard side pilot cut out is not practical).
Half fill the tray with the vermiculite supplied, then agitate with a screwdriver or some such thing until the level drops, showing that
the void under the burner block is filled. Then refill to the top. Make sure that any vermiculite that has got into the recess for the
burner insulation pad is vacuumed out paying particular attention that the gauze in the burner slots are clear. The burner
insulation pad can then be re-positioned. It is very important to ensure the following in order not to void the warranty:
1. The gap under the burner block is filled with vermiculite
2. The burner insulation pad recess is clear of any vermiculite
3. The burner insulation pad is in position and the slots are clear
Spare vermiculite and burner insulation pads can be purchased from Nu-Flame by quoting the model number on the top right
hand side of the data plate. There are 5 sizes ranging from 1-5 and are the same for natural gas or LPG.
ARRANGEMENT OF FUEL EFFECT
Much of the fire’s appearance is achieved by the placement of the simulated coals, pebbles logs or driftwood. Follow these
instructions to achieve best effect.
a. The burner tray is supplied with the Stainless steel burner block fitted in place c/w a 10mm ceramic fibre decorative insulation
pad black side uppermost. This is simply placed on top and spares can be purchased from Nu-Flame. Fill the tray with
vermiculite making sure the underside off the burner block is filled. This insulates the underside of the burner pan and keeps
the controls from overheating. This is best done with the decorative insulation pad out so you can vacuum the top of the
burner to ensure the slots are clear.
b. Lay the simulated coals, pebbles, logs or driftwood as described in the relevant section following:
LAYOUT OF CRUSHED ROCK
Crushed rock comes in three colours: Self colour, black and white.
Put a layer of crushed rock not exceeding 8mm deep over the bed of the fire, making sure it is kept at least 8mm away
from the slots on the burner insulation pad.
If any crushed rock falls into the slots on the burner insulation pad it will have to be removed before lighting the fire.
Burner insulation
pad recess (pad
not fitted

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INSTALLATION & SERVICING INSTRUCTIONS (continued)
LAYOUT FOR SIMULATED COALS
Due to the many pan sizes and shapes there is not an exact pattern and these coal layouts are intended as a guide to illustrate
the general principles. It is important to leave spaces of 15mm - 20mm between the simulated coals to ensure good secondary
aeration. Do not overload the fire as it will spoil the appearance of the fire and cause sooting. Do not put more than 3 layers of
simulated coals on any fire. The small simulated coals are laid along the front of the fire and the large simulated coals above and
behind, as shown on the typical layout. Depending on the size of the fire it might not be necessary to use all the simulated coals
supplied. Do not add further simulated coal.
For the alternative central pilot cut out positions the centre coal must be dispensed with to ensure the pilot cut out is clear. It should be used instead of the pilot coal which
should then be discarded. Do not cover any part of the gas outlet slots with the base layer of simulated coals.
SECOND LAYER
For the alternative central pilot cut out position the centre coal must be dispensed with to ensure the pilot cut out is clear. It should be used instead of the pilot coal which
should then be discarded.
For the alternative central pilot cut out position the centre coal must be dispensed with to ensure the pilot cut out is clear. It should be used instead of the pilot coal which
should then be discarded.
The dressing coal set gives a random look to the top layer but it is important to keep at least a 20mm gap between these coals.
The main coals are
nominally 50x50x50mm.
Minimum 15mm gap
between base layer
coals.
Large coals 50mm
x 50mm.
Small coals 35mm
x 35mm x 50mm.
1 x pilot coal 35mm
x 35mm triangle x
50mm high.
Important
Pilot coal must be in
this position for side
pilot cut out to give
the pilot flame access
to the burner slot to
ensure smooth
ignition.
Minimum 15mm
gap between
second layer.
Large coals
50mm x 50mm.
IMPORTANT
Pilot coal must be
in this position for
side pilot cut outs.
IMPORTANT
Pilot coal must be in
this position for
side pilot cut outs.
Minimum 20mm
gap between top layer
coals.
Small simulated coals
this way up.

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INSTALLATION & SERVICING INSTRUCTIONS (continued)
LAYOUT FOR SIMULATED PEBBLES
Due to the many pan sizes and shapes there is not an exact pattern and these layouts are intended as a guide to illustrate the
general principles. On the base and second layer it is important to leave spaces of at least 10mm between the simulated pebbles
to ensure good secondary aeration. Do not overload the fire as it will spoil the appearance of the fire and cause sooting. Do not
put more than 2 layers of simulated pebbles on any fire. Depending on the size of the fire it might not be necessary to use all the
simulated pebbles supplied. Do not add further simulated pebbles.
In the case of burners with the alternative central pilot position the front base pebbles must be positioned further to the left and right to
ensure the pilot cut out is clear.
Do not cover any part of the gas outlet slots with the base layer of simulated pebbles.
In the case of burners with the alternative central pilot position the front base pebbles must be positioned further to the left and right to
ensure the pilot cut out is clear.
LARGE
MEDIUM
SMALL

Page 8 of 10
INSTALLATION & SERVICING INSTRUCTIONS (continued)
LIGHTING & CONTROLLING THE FIRE – MANUAL FIRE
FOR A FIRE WITH THERMATRONIC ELECTRONIC CONTROL SYSTEM SEE SEPARATE OPERATING INSTRUCTIONS
a. Turning pilot on from off position depress knob and turn anti-clockwise until it sparks.
More than one attempt may be required to light the pilot. Once lit hold in for about 10 seconds.
Release knob and turn to pilot position.
b. To turn burner on from pilot position depress knob and turn anti-clockwise to low flame.
To go to high flame depress knob again and turn anti-clockwise as far as it will go.
The flame can be varied to any point between high and low as desired.
c. To turn off depress knob and turn clockwise depressing knob at each point as you go
all the way round to off.
Important Notes
a. This appliance is fitted with an oxygen depletion sensing system which automatically shuts off the gas supply to the main
burner if the oxygen level in the room is depleted, due to lack of air or an obstructed flue.
b. If the fire shuts down for any reason, attempt to re-start it. If there is a continuing problem call in a specialist engineer.
c. There are no user replaceable parts in this appliance.
LAYOUT FOR SIMULATED LOGS / DRIFTWOOD
In case of burners with the alternative central position the front base logs
must be positioned further to the left and right to ensure the pilot cut out is clear.
In case of burners with the alternative central position the front base logs
must be positioned further to the left and right to ensure the pilot cut out is clear.
In case of burners with the alternative central position the front base logs
must be positioned further to the left and right to ensure the pilot cut out is clear.
Due to the many pan sizes and shapes there is not an exact pattern
and these layouts are intended as a guide to illustrate the general
principles. Do not overload the fire as it will spoil the appearance of
the fire and cause sooting. Do not put more than 3 layers of
simulated logs or simulated driftwood on any fire.
Note: Similated logs/driftwood are supplied in standard sized sets
and, depending on the size of the fire it might not be necessary to
use all the simulated logs/driftwood supplied. Do not add further
simulated logs/driftwood.
For a smooth ignition make sure the pilot frame has access to
the burner slot.
BASE LAYER
Lay the logs sideways keeping the burner slots clear and ensuring
that the pilot flame has access to the burner slot for good ignition (if
the ignition is slow the fire must be re-laid to achieve a good ignition
time).
Use the large straightish logs for the back row and the medium
straightish logs for the centre between the burner slots. Using smaller
logs for the front row.
SECOND LAYER
Lay logs/driftwood across base ceramics laying front to back in a
random arrangement.
TOP LAYER
Lay logs/driftwood across second layer ceramics as shown in
drawing to achieve a random arrangement.
For burners that are different shapes to the above illustrations follow
the basic principles shown, i.e. small simulated logs/driftwood on
the base layer, positioned across the gas outlet slots. The second
layer positioned across the bottom layer (along the width of the
burner) and the top layer positioned across the second layer.

Page 9 of 10
INSTALLATION & SERVICING INSTRUCTIONS (continued)
COMMISSIONING THE FIRE
a. Close all doors and windows, check operation of controls and burn for 5 minutes. Test for spillage of the flue products using a
smoke match. Pass the lighted match along the top front edge, just inside the fire opening. If there is a small amount of
spillage, run the fire for a further 10 minutes and re-test for spillage. If there is still spillage after the second test,
DISCONNECT THE FIRE AND SEEK EXPERT ADVICE.
NOTE. If there are extractor fans in the room or adjacent rooms, these must be running at full speed setting with all
interconnecting doors left OPEN.
b. A smell may be experienced when the appliance is first commissioned. This is due to the new components of the fire. These
odours will cease after the first few hours of burning.
SPECIAL NOTES
a. This fire should be serviced every 12 months to ensure safe operation.
b. Servicing and spares are available from your stockist.
c. The fire may smell for the first few hours. This is due to the newness of the components and will cease in a few hours. If it
does not consult your dealer straight away.
d. Open fires are a hazard; it is recommended that a guard be fitted to provide protection for children, the elderly, or infirm (see
National Regulations, if any).
e. If using a vacuum cleaner to clean the appliance be very careful not to suck up the vermiculite.
f. Debris and soot should be cleaned from the fire with a soft brush.
g. Regularly check that the fixed air supply (if applicable) is free of any obstructions.
h. If property improvements are made, such as double glazing or cavity wall insulation added, then the fire spillage test should
be made again to ensure all products of combustion enter the flue.
Note. SEEK EXPERT ADVICE IF YOU ARE UNSURE OF ANY POINTS REGARDING THE SAFE USE OF THIS APPLIANCE.
FAULT FINDING GUIDE. SYMPTOMS AND POSSIBLE CAUSES
1. NO SPARK
Pilot light damaged, or too far away from Electrode, or too close.
Ignition lead has become detached from electrode and needs reconnecting.
Electrode is damaged and needs to be replaced.
Soot on the Pilot assembly and shorting spark. Clean this area with a soft brush.
Faulty ignition lead. Replace.
2. SPARK IS VISIBLE BUT PILOT WILL NOT LIGHT
Check that there is gas to the appliance.
Ensure that isolating valve or restrictor elbow is in the OPEN position.
Valve inlet has become blocked with debris. Clean.
Pilot injector blocked. Clean.
3. PILOT FLAME SHORTENS, OR GOES OUT, WHEN MAIN BURNER IS SELECTED
This indicates insufficient gas pressure to the appliance. Check for debris obstruction.
Check that there are no acute bends in the supply pipe and ensure that the correct diameter supply pipe has been used.
Check pressure setting.
NOTE. If the appliance has been connected to a supply servicing another appliance the supply pipe may not have sufficient
capacity to serve both appliances. Seek advice.
4. PILOT GOES OUT WHEN KNOB IS RELEASED, OR GOES OUT AT REGULAR INTERVALS
Check that thermocouple is not loose. (It should only be nipped up as it is just an electrical and not a gas connection.)
Thermocouple is damaged and needs replacing.
Thermocouple operated magnetic valve faulty – replace gas valve.
5. BLUE FLAME
It normally takes 20 minutes for the fire to reach correct working temperature, by which time most of the blue flame
should have gone. Continuous blue flame is caused by poor coal layout or excessive updraughft of the flue. Seek advice
from your stockist.
6. POOR FLAME PICTURE
Check gas pressure.
Ensure that there are no obvious obstructions to gas supply pipe.
Re-lay the simulated coals, pebbles logs or driftwood as shown in the relevant drawing.
SERVICING INSTRUCTIONS
IMPORTANT: Turn OFF gas supply before servicing commences.
1. Remove all debris and dust from fire.
2. Remove simulated coals/pebbles/logs/driftwood from burner tray and gently dust off with a soft brush.
3. Disconnect gas supply and remove burner tray assembly.
4. Carefully remove granules and retain.
5. Check Pilot and Gas valve assembly for gas soundness. Continue with service as required.
6. Refer to vermiculite section page 4 and 5
7. When replacing the vermiculite and re-laying the firebed please refer to the ARRANGEMENT OF FUEL EFFECT section
commencing on page 6 of these instructions.

Page 10 of 10
Nu-Flame Warranty and Repair Procedure
Nu-Flame fires are guaranteed for 1 year from the date of installation. During that time our guarantee is to repair at our option, or
replace at no charge a fire that proves to have faulty components or workmanship.
Telephone Help Line. In the event of a problem with a fire the first course of action should be to telephone our technical
department on 020 8254 6802 during normal working hours 9 - 5.30 Monday - Friday (closed 1 - 1.30). If appropriate this should
be done before the installer leaves site as we may well be able to resolve the problem over the phone and in any event it may
well save the installer a return visit to site. If we are not able to resolve the problem over the phone we may ask you to return the
fire, and will log your details and give you a return reference number.
Return The Fire. It is a condition of the warranty that if we request you to return the fire to the factory, at the outset of any
problem, you do so. This is both for safety reasons and due to the fact that we have the trained staff and necessary spares to
carry out the repairs. The burner can then be thoroughly inspected and any signs of installation faults can be reported back to
you. After any repair work is carried out the flow rates can be checked and re-set if necessary in order to fully comply with CE
approval.
During the first year we may, at our discretion, pay a fixed amount of £10 for return carriage to the factory, plus £40 for removal
etc. and £50 for refitting (all plus VAT) for any fire that, after examination by us, proves to have faulty components or
workmanship. The fire will then be returned to a mainland UK address free of charge usually within 7 working days of our
receiving it.
Under no circumstances should any attempt be made to repair the burner on site without our express knowledge and approval
during the warranty period.
This guarantee is given subject to the following provisions:
1. That the installation is carried out by a Gas Safe registered installer (we may require their registration details).
2. That the appliance is installed and used in accordance with our Installation & User instructions.
3. That the gas supply pressure at the appliance is not more than 3mbar below the gas pressure stated on the data plate when
the appliance is running on high flame, with any other major gas appliances also running.
4. That the fireplace and flue system conform to relevant local codes, building regulations and British Standards.
5. This Guarantee is not transferable and relates to the original installation only.
6. The appliance has not been subject to misuse or accident or been modified or repaired by any person other than the
authorised employee or authorised representative of Nu-Flame Ltd.
7. The Record Data section on the front of the Installation & Servicing Instructions is to be completed on installation.
8. Nu-Flame Ltd accepts no liability for any consequential loss or damage arising from the use or failure of the product or any
information provided, including, but not limited to, economic or financial loss, damage to peripheral equipment or products,
loss of use, productivity or time.
9. That the serial no. data plate on the burner is intact.
This guarantee in no way reduces your statutory rights.
Chargeable repairs during and after the warranty period
If a repair is chargeable during the warranty period, due to installation faults we will inform you and where possible give you a
quote, or if this is not possible, a price guide before starting work. We cannot always give a firm cost until we commence the
repair as it is not always possible to tell which components have been damaged especially on electronic control systems.