Home Decorators Collection GRAFTON 1834FM-23-328 User manual

Item #1006149746
Model #1834FM-23-328
ASSEMBLY INSTRUCTIONS
GRAFTON 40 IN INFRARED ELECTRIC
FIREPLACE IN HERITAGE OAK
Questions, problems, missing parts?
Before returning to the store, call Home Decorators Collection Customer Service
8 a.m. - 7 p.m., EST, Monday - Friday, 9 a.m. - 6 p.m., EST, Saturday
1-800-986-3460
HOMEDEPOT.COM/HOMEDECORATORS
THANK YOU
We appreciate the trust and condence you have placed in Home Decorators Collection through the purchase of this replace console. We strive
to continually create quality products designed to enhance your home. Visit us online to see our full line of products available for your home
improvement needs. Thank you for choosing Home Decorators Collection!

2
Table of Contents
Table of Contents ...................................2
Safety Information ..................................2
Important Instructions ..............................2
Warranty ..........................................5
Pre-Installation.....................................6
Planning Installation ...............................6
Tools Required ....................................6
Hardware Included.................................6
Package Contents .................................7
Installation ........................................8
Operating Instructions ..............................14
Care and Maintenance ..............................16
Troubleshooting ...................................17
Service Parts......................................18
Safety Information
Please read and understand this entire manual before attempting to assemble, operate or install the product.
This equipment has been tested and found to comply with the limits for Class B digital devices, pursuant to Part 15 of the FCC rules. These
limits are designed to provide reasonable protection against harmful interference in a residential installation. The equipment generates,
uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio or television reception, which can be determined by turning the equipment off and on. The user is encouraged to try
and correct the interference by one or more of the following measures:
□Reorient or relocate the receiving antenna
□Increase the separation between the equipment and the receiver
□Connect the equipment into an outlet on a ircuit different from that to which the receiver is connected.
□Consult the dealer or an experienced radio/TV technician for help.
This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that may cause undesired operation.
Modifications not approved by the party responsible for compliance could void user’s authority to operate the equipment.
This Class B digital apparatus complies with Canadian ICES-003.
IMPORTANT INSTRUCTIONS
When using electrical appliances, basic precautions should always be followed to reduce the risk of fire, electric shock and injury to
persons, including the following:
DANGER:
□Read all instructions before using this heater.
□If the information in this manual is not followed exactly, an electric shock or fire may result causing property damage, personal injury or loss
of life.

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Safety Information (continued)
WARNING:
□This appliance is hot when in use. To avoid burns, DO NOT let bare skin touch hot surfaces. Keep combustible material, such as furniture,
pillows, bedding, papers, clothes and curtains at least 3 feet from this appliance and keep them away from the sides and rear.
□Extreme caution is necessary when any heater is used by or near children or individuals with disabilities and whenever the fireplace is left
operating and unattended.
□DO NOT run cord under carpeting. DO NOT cover cord with throw rugs, runners, or similar coverings. DO NOT route cord under funiture or
appliances. Arrange cord away from traffic areas and where it will not be tripped over.
□DO NOT insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause an electric shock or fire, or damage the
appliance.
□This appliance has hot and arcing or sparking parts inside. DO NOT use it in areas where gasoline, paint or flammable vapors or liquids are
used or stored. This fireplace should not be used as a drying rack for clothing. Christmas stockings or decorations should not be hung in the
area of it.
□Use this appliance only as described in the manual. Any other use is NOT recommended by the manufacturer and may cause fire, electric
shock or injury to persons.
CAUTION:
□If possible, ALWAYS unplug this appliance when not in use.
□DO NOT operate any heater with a damaged cord or plug or after the heater malfunctions. DO NOT operate any heater if it has been dropped
or damaged in any manner. Disconnect power at service panel and have heater inspected by a reputable electrician before reusing.
□Any repairs to this fireplace should be carried out by a qualified service person.
□Under no circumstances should this fireplace be modified. Parts having to be removed for servicing must be replaced prior to operating this
replace again.
□DO NOT use outdoors.
□“WARNING – Death or serious injury may occur when children climb on audio and/or video equipment furniture. A remote control or toys
placed on the furnishing may encourage a child to climb on the furnishing and as a result the furnishing may tip over on to the child”.
□This heater is not intended for use in bathrooms, laundry areas and similar indoor locations. NEVER place heater where it may fall into a
bathtub or other water container.
□To disconnect this appliance, turn controls to the off position, then remove plug from outlet.
□ONLY connect to properly grounded outlets.
□This appliance, when installed, must be electrically grounded in accordance with local codes, with the current CSA C22.1 Canadian Electrical
Code or follow U.S.A. Installations, follow local codes and the National Electrical Code, ANSI/NFPA N0.70.
□To prevent a possible fire, DO NOT block air intakes or exhaust in any manner. DO NOT use on soft surfaces, like a bed, where opening may
become blocked.
□The heaters MUST NOT be located immediately below a socket-outlet.
□ALWAYS plug heaters directly into a wall outlet / receptacle. NEVER use with an extension cord or re-loadable power tap (outlet / power
strip).
□There is a thermostat limiter inside the item. If the inner temperature overheats or abnormal heating occurs, the thermostat protective
device will cut off power supply to prevent damage or risk of re.
□DO NOT slide insert on top of wood to avoid scratching wood surface.
□DO NOT place any object on top of the insert or block the air intakes / vents as this can cause the unit to overheat and could cause a re.

4
Safety Information (continued)
Electrical Connection
□A 15-Amp, 120-volt, 60 Hz circuit with a properly grounded outlet is required. Preferably, the fireplace will be on a dedicated circuit as
other appliances on the same circuit may cause the circuit breaker to trip or the fuse to blow when the heater is in operation. The unit
comes standard with 6-ft. three-wire cord, exiting from the rear of the fireplace. DO NOT exceed the current rating of the current tap.
Grounding Instructions
□This heater is for use on 120 volt.The cord has a plug as shown below. See illustration or grounding instruction. An adapter as shown
at C is available for connecting three-blade grounding type plugs to two-slot receptacles. The green grounding plug extending from
the adapter must be connected to a permanent ground such as a properly grounded outlet box. The adapter should not be used if a
three-slot grounded receptacle is available.
SAVE THESE INSTRUCTIONS
A B C
Grounding Pin
Grounding Means
Metal
Screw
Cover of
Grounding
Box
Adapter

5 HOMEDEPOT.COM/HOMEDECORATORS
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Warranty
This item is warrantied by the manufacturer to be free of material and manufacturing defects for the time period of one year from the
purchase date. This is subject to the following limitations and conditions:
This mantel must be installed and operated in accordance with the installation instructions that were provided with the product.
Unauthorized repairs or alterations, accidents, willful abuse and misuse of the product will nullify this warranty.
This warranty is non-transferable and is offered to the original owner in so long as the product was purchased from a licensed and
authorized supplier and re-seller of the product.
The warranty is limited to the repair or replacement of part(s) that have been determined to be defective in material or workmanship. This
is provided that the part(s) have been subjected to “normal” conditions of use once the defect is agreed upon through the manufacturers
inspection process.
Any costs or related expenses that have arised from the transportation, construction, labor or otherwise of same that have arisen from
repairs, replacement, defective part(s) or otherwise the same is not covered by this warranty, nor shall the manufacturer assume the cost.
The manufacturer may, at its discretion, fully discharge all obligations with respect to this warranty by refunding the wholesale price of
defective part(s).
The owner/user assumes all other risks, if any, including the risk of any direct, indirect or consequential loss or damage arising out of use,
or inability to use the product, except as provided by law. All other warranties -- expressed or implied -- with respect to the product, its
components and accessories, or any obligations/liabilities on the part of the manufacturer are hereby expressly excluded.
The manufacturer neither assumes, nor authorizes any third party to assume on its behalf, any other liabilities with respect to the sale of
the product.
The warranties as outlined within this document do not apply to non-accessories used in conjunction with the installation of this product.
This warranty gives you specic legal rights, and you may also have other rights which vary from state to state.
This warranty is void if:
1. The replace is subjected to prolonged periods of dampness or condensation.
2. Any unauthorized alterations, willful abuse, accident, or misuse of the product.
3. You do not have the original receipt.
Contact the Customer Service Team at 1-800-986-3460 or HOMEDEPOT.COM/HOMEDECORATORS.

6
Pre-Installation
PLANNING INSTALLATION
Before beginning assembly of product, make sure all parts are present. Compare parts with package contents list and hardware contents
list. If any part is missing or damaged, do not attempt to assemble the product.
Estimated Assembly Time: 35 minutes.
Tools Required for Assembly (not included): Phillips screwdriver.
TOOLS REQUIRED
Phillips
screwdriver
(not included)
HARDWARE INCLUDED
NOTE: Hardware not shown to actual size.
—II
—BB
—JJ
—CC
—FF —HH —GG
—AA —DD —EE
Part Description Quantity
AA Wooden Dowel 24
BB Long Screw 6
CC Screw 4
DD Short Screw 4
EE Connecting Rod 11
FF Locknut 11
GG Bolt 7
HH Washer 7
II Touch-up Pen 1
JJ Tip Restraint Hardware 2

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Pre-Installation (continued)
PACKAGE CONTENTS
A
J
D
E F G H I
B
K L
C
Part Description Quantity
ATop 1
B Center Panel 1
C Upper Opening Plate 1
DLeft Wall 1
ERight Wall 1
F Left Front Panel 1
G Right Front Panel 1
H Left Opening Plate 1
I Right Opening Plate 1
J Base 1
K Insert 1
L Remote control 1

8
Installation
1 Install opening plates
□From behind the assembly, align the holes on left front panel (F) with the corresponding holes on left opening plate (H). Secure
with two washers (HH) and two bolts (GG).
□Repeat for right front panel (G).
2 GG
HH
1
1
GG
HH
G
F
H
I
2 Screw connecting rod
□Screw four connecting rods (EE) into the designated plastic bushings on the back of the left wall (D) and right wall (E). Fully
tighten with a Phillips screwdriver.
EE
EE
E
D

9 HOMEDEPOT.COM/HOMEDECORATORS
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Installation (continued)
3 Install L/R walls
□Insert two wooden dowels (AA) into holes on left wall (D). Align the holes on left wall (D) with the corresponding holes on left front
panel (F). Secure with two locknuts (FF).
□Repeat for right wall (E).
2
FF
1
1
FF
E
G
F
D
AA
4 Install base
□Insert four wooden dowels (AA) into holes on left outer side of base (J). Place assembly from Step 3 onto base (J), securing from
underneath with three long screws (BB).
□Repeat for right wall (E).
2
BB
1
1
BB
AA
E
D
J

10
Installation (continued)
5 Install upper opening plate
□Align the holes on center panel (B) with the corresponding holes on upper opening plate (C). Secure with three washers (HH) and
three bolts (GG).
GG
HH
2
GG
HH
B
C
1
6 Install center panel
□Insert eight wooden dowels (AA) into the top holes on both left front panel (F), left opening plateand (H), right opening plate (I) and
right front panel (G). Carefully position the assembly from Step 5 into place between left front panel (F) and right front panel (G).
AA
G
H
I
F

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Installation (continued)
7 Install center panel
□As shown in the diagram, secure with four screws (CC).
CC
CC
8 Screw connecting rod
□Screw seven connecting rods (EE) into the designated plastic bushings on the back of the top (A). Fully tighten with a Phillips
screwdriver.
EE
EE
A

12
Installation (continued)
9 Install top
□Insert four wooden dowels (AA) into the top outer holes on both left wall (D), center panel (B) and right wall (E). Attach top (A), and
secure with screwing seven locknuts (FF) by Phillips screwdriver.
1
AA
A
FF
E
D
B
FF
10 Position the insert
NOTE: Before proceeding to the next step, with the help of another person, move the mantel close to the nal desired location.
DO NOT plug the insert (K) into power outlet yet.
CAUTION: DO NOT slide the insert on top of wood to avoid scratching wood surface.
□With the help of another person, position the insert (K) into opening of mantel assembly.
K

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Installation (continued)
11 Install insert
□Secure the insert (K) to the base (J) with two short screws (DD) on the left side and on the right side of the insert (K).
DD
K
J
DD
WARNING: You must install the tip restraint hardware to help prevent any accidents or damage to the unit. We strongly
recommend attaching the tip restraint hardware to a wall stud and your unit. For all other wall types, please visit your local
hardware store to obtain the proper hardware.
□Assembly is now complete. With the help of another person, move the unit to the nal desired position. Once in the nal position,
you may attach the tip restraint hardware to the wall. You may now plug the heater into the power outlet.
Wall Stud
1 2

14
Operating Instructions
Control Panel Remote Control
To use the remote control, rst remove the
plastic tab by gently pulling it out of remote
control (L).
Power Button
□Pressing the power button will turn ON or OFF the unit.
□When the unit is in ON mode, the power icon indicator light will be shown green and turn ON the heating level and ame
brightness effect with the last settings.
□When the unit is in OFF mode, the power icon indicator light will be shown red.
NOTE: The unit has a memory function with last settings for heating level and ame brightness effect, unless the main
power to the unit has been interrupted.
Mode Button
□Press the mode button to cycle through the different functions. Each time the mode button is pressed, the mode will enter
the next function - Temperature, Timer or Flame Brightness.
UP Arrow Button
□Use up arrow button to increase the setting of the selected function.
Down Arrow Button
□Use down arrow button to decrease the setting of the selected function.

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Operating Instructions (continued)
Temperature Mode
□The temperature mode controls the heater’s thermostat setting.
□Use Up arrow button or Down arrow button to scroll through the pre-set temperature setting. The temperature setting range is 65ºF
(18ºC) to 90ºF (32ºC), HI (High) and OF (OFF).
□Hold down the Up arrow button and Down arrow button for 5 seconds to toggle between 5°F (3°C) increments and 1°F (1°C)
increments when setting the temperature. The unit will beep to indicate that the change has taken place. The factory default
temperature is 5°F (3°C) increments.
NOTE: This option is only available if using the control panel.
□Hold down the mode button for 3 seconds to toggle between Fahrenheit and Celsius. A small “F” or “C” will display next to the
temperature.
NOTE: This option is only available if using the control panel.
□When the ambient temperature is higher than the set temperature, heater will turn off automatically.
Timer Mode
□The timer mode should be used to set the countdown for the unit’s main power.
□Use Up arrow button or Down arrow button to scroll through the timer settings,
0.0, 0.5,1.0, 1.5, 2.0, 2.5, 3.0, 3.5, 4.0, 4.5, 5.0, 5.5, 6.0, 6.5, 7.0, 7.5, 8.0, 8.5, 9.0.
□When the timer reaches zero, the heater and power will turn off automatically.
Flame Brightness Mode
□The ame brightness mode should be used to set the ame brightness.
□Use Up arrow button or Down arrow button to scroll through the ame brightness settings: F0 (lowest), F1, F2, F3, F4, F5 (brightest).
Additional Function
□Heater Lock: When the unit is ON, press and hold the POWER button for 10 seconds to activate a lock feature on the heater. The unit
will ash “E3” 3 times and the heater function will lock; all other buttons/functions will work as normal. To unlock the heater, simply
press and hold the POWER button for another 10 seconds.
NOTE: This option is only available if using the control panel.

16
Care and Maintenance
□Make sure the unit is turned OFF and unplugged whenever you are cleaning the heater or replace.
□Dust the replace regularly with a soft, non-lint producing cloth or household dusting product.
□Clean the replace with a gentle non-abrasive household cleaner. Make sure to dry the replace immediately with a soft cloth or towel.
□Tips for using touch-up pen (II): For scratches, stroke in direction of scratch. For worn areas, stroke in the direction of wood grain. Rub
excess colorant promptly with a soft cloth.
□The motors used on the fan and the ame generator assembly are pre-lubricated for extended bearing life and require no further
lubrication. However, periodic cleaning/vacuuming of the fan/heater is recommended.
Replacing the Remote Control Battery
When the remote control (L) stops operating or its range seems
reduced, it is time to replace the battery.
NOTE: The battery should be removed if the product is to be
left unused for a long time.
CAUTION: Non-rechargeable battery is not to be recharged.
Exhausted battery is to be removed from the product.
1. The battery compartment is located on the back end of the
remote control (L).
2. Press the small tab inward as you slide the battery door open
and remove the old battery.
3. Insert a new CR2025 lithium battery (not included), ensuring
the polarities of the battery match the inside of the battery
compartment.
4. Re-insert the battery door.
BATTERY
L
Disposal of Used Battery
A battery may contain hazardous substances that could be endangering to environment and human health.
□This symbol marked on the battery and/or packaging indicates that
used battery shall not be treated as municipal waste. Instead it shall
be left at the appropriate collection point for recycling.
□By ensuring the used battery is disposed of correctly, you will help
prevent potential negative consequences for the environment and
human health. The recycling of materials will help to conserve
natural resources.
□Do not dispose of battery in re. Battery may explode or leak.
□Harmful if swallowed.
For more information about collection and recycling of used batteries,
please contact your local municipality, your waste disposal service or the
point of sale where you purchased this item.

17 HOMEDEPOT.COM/HOMEDECORATORS
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Troubleshooting
Problem Possible cause Solution
Error E1 displayed on
control panel.
The overheat sensor has been
engaged.
Unplug unit, wait 5-10 minutes, then the sensor will reset itself. Plug the
unit back in and turn on the heater. If the problem persists, call customer
service.
NOTE: The other functions will work normally. Until the problem is
solved, the error will only appear/sound when the heater button is
pressed.
Error E2 displayed on
control panel.
The thermostat sensor is broken
or not working correctly.
Unplug unit, wait 5-10 minutes, then the sensor will reset itself. Plug the
unit back in and turn on the heater. If the problem persists, call customer
service.
NOTE: The other functions will work normally. Until the problem is
solved, the error will only appear/sound when the heater button is
pressed.
Error E3 displayed on
control panel.
The Heater is locked. To unlock the heater, simply press and hold the POWER button for 10
seconds. (Refer to page 15.)
No power; logs do not
glow.
The unit does not have power. Check the power cord is securely plugged into a standard 120V outlet.
Then check to make sure the unit is powered on.
No ame effect but logs
are glowing.
The ame effect is powered off. Push the ame brightness button until desired level is achieved.
Heater and blower do
not power on but rest of
functions are working.
The Heater is locked. To unlock the heater, simply press and hold the POWER button for 10
seconds. (Refer to page 15.)
Power cord gets warm to
the touch.
Normal operation. This is normal for a heater appliance as it requires more current to
operate. Check the connections of the appliance cord and the outlet.
Make sure the plug ts tightly into the outlet. During use, check the plug
and outlet frequently to determine if it is HOT; if so, discontinue use of the
appliance and consult with a qualied electrician to check or change the
overheating outlet(s).
Remote control does not
work.
Weak or failing battery. Replace with a new battery. (Refer to page 16.)
Remote control signal
is weak and only works
sometimes.
Pressing the buttons too quickly. Press the buttons slowly and steadily to ensure the transmitter
recognizes the request.
Using the remote control too far
away or at an off angle.
Move closer to the insert; the remote control will only work within a
distance of 20 feet and 45 degrees to either side from the front of the
replace insert.
Fan motor continues to
blow after unit is powered
off.
Normal operation. This is a standard feature; the blower runs for an additional minute to
cool off heater tubes.

18
Service Parts
MODEL TYPE
A
K
L
B
C
D
F
H
E
G
I
J
LL
S
Z
C
F
S
Z
C
F
S
Z
C
F
S
Z
C
F
S
Z
C
F
S
Z
C
F
S
Z
C
F
S
Z
C
F
S
Z
C
F
S
Z
C
F
S
Z
C
F
GRAFTON40 IN INFRARED ELECTRIC
FIREPLACE IN HERITAGE OAK
Item#0000000000
Model#1834FM-23-328
1-800-986-3460
AA WoodenDowel (X 24)
EE ConnectingRod (X 11)
GG Bolt(X 7)
CC Screw(X 4)
HH Washer(X 7) DD Short Screw (X 4)
BB LongScrew (X 6)
II Touch-upPen (X 1)
FF Locknut(X 11)
JJ
Part Description Part #
ATop 1834FM-23-328-TOP
B Center Panel
1834FM-23-328-INSERT
SURROUND SET
C Upper Opening Plate
F Left Front Panel
G Right Front Panel
H Left Opening Plate
I Right Opening Plate
DLeft Wall PF-1834FM-23-328-LEFT WALL
ERight Wall PF-1834FM-23-328-RIGHT WALL
J Base PF-1834FM-23-328-BASE
K Insert 2320C-PB
L Remote control SP2320PB-001
JJ Tip Restraint Hardware ANTI-TIP HARDWARE SET
LL KD Hardware Pack PH-1834FM-23-328

Questions, problems, missing parts? Before returning to the store,
call Home Decorators Collection Customer Service
8 a.m. - 7 p.m., EST, Monday - Friday, 9 a.m. - 6 p.m., EST, Saturday
1-800-986-3460
HOMEDEPOT.COM/HOMEDECORATORS
Retain this manual for future use.