Octopus F270 IT User manual

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Octopus F270 IT
Octopus F100/200/400/650
Octopus F IP-Netpackage
Octopus F470 UC
ISDN Telephones
Operating Instructions

2
Before You Begin
These Operating Instructions describe which functions can be used with the Octopus F270 IT, Octopus F100/
200/400/650/IP-Netpackage and Octopus F470 UC system with commercially available ISDN telephones.
You may find that some functions you wish to use are not available on your telephone. This may be due to one
of the following reasons:
• The function has not been configured for your telephone – please contact your service personnel.
• Your communication system does not support this function – please contact your service personnel.
For the basic operating functions of your telephone please refer to the relevant operating instructions.
CE (customer equipment) does not continue to support emergency dialing after loss of mains power, if battery
back up and power fail switchover to emergency analogue phones is not available.
The information provided in this document contains merely general descriptions or characteristics of perfor-
mance which in case of actual use do not always apply as described or which may change as a result of further
development of the products.
An obligation to provide the respective characteristics shall only exist if expressly agreed in the terms of contract
The trademarks used are owned by Telekom AG or their respective owners.

Contents
3
Contents
Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Basic operating instructions . . . . . . . . . . . . . . . . . . . . . 6
How to Use these Operating Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Accessing Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
... with Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Making and Answering Calls . . . . . . . . . . . . . . . . . . . . . 8
Answering a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Using Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Accepting a Waiting Call (Camp-On). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Preventing and Allowing Call Waiting (Automatic Camp-On). . . . . . . . . . . . . . . . . . . . . . 10
Turning the Call Waiting Tone On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Accepting a Specific Call for Your Colleague . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Using Mailboxes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Using Timed Reminders. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Turning Do Not Disturb On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Trace Call: Identifying Anonymous Callers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Answering Calls from the Entrance Telephone and Opening the Door . . . . . . . . . . . . . . . . 12
Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Dialing Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Caller ID Suppression . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Talking to Your Colleague With a Speaker Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Talking to Your Colleague with Discreet Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Activating Tone Dialing (DTMF Suffix Dialing) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Automatic Connection Setup (Hotline) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Reserve Trunk. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Assign Station Number. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Associated Dialing/Dialing Aid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Calling Multiple Parties Simultaneously . . . . . . . . . . . 18
Calling a Second Party (Consultation Hold; not for all ISDN Telephones). . . . . . . . . . . . . . . 18
Switching to the Party on Hold (Toggle; not for all ISDN Telephones) . . . . . . . . . . . . . . 18
Conducting a Conference (not for all ISDN Telephones) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Adding Up to Five Parties to the Conference (Initiator Only). . . . . . . . . . . . . . . . . . . . . . . 19
Leaving a Conference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Ending a Conference (Initiator Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Transferring a Call (not for all ISDN Telephones) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
...after a Speaker Call (Announcement) in a Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

Contents
4
Parking a Call (not for all ISDN Telephones) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Retrieving a Parked Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Picking up (Retrieving) a Held Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Making Calls to Stored Destinations . . . . . . . . . . . . . . 22
Using Station and System Speed-Dial Numbers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Checking and Assigning Call Charges . . . . . . . . . . . . 23
Dialing with Call Charge Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
If You Cannot Reach a Destination.... . . . . . . . . . . . . . 24
Call Waiting (Camp-On) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Telephone Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Locking the Telephone to Prevent Unauthorized Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Saving Your PIN. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Saving Station Numbers and Appointments . . . . . . . . 27
Storing Station Speed-Dial Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Saving Appointments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Using Variable Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Using Night Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Using Other Functions. . . . . . . . . . . . . . . . . . . . . . . . . . 30
Sending a Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Deleting Sent Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Answering Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Delete received messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Using Another Telephone Like Your Own . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Resetting Services and Functions (System-Wide Cancellation for a Telephone) . . . . . . . . 32
Monitoring a Room . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Activating Functions for Another Telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Locking Another Telephone to Prevent Unauthorized Use . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Using System Functions from the Outside (DISA: Direct Inward System Access) . . . . . . . . 35
Controlling Connected Computers or Other Programs and Telephone Data
Service (only with Octopus F400/650) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Controlling Relays (not for Octopus F270 IT) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Contents
5
Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Simple Paging Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Enhanced Paging Equipment (Octopus F650 Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Team and Executive/Secretary Functions With
Assigned Trunk Lines . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Forwarding Calls on Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Transferring Calls Directly to the Executive (Only in an Executive/Secretary Group) . . . . 41
Using Other Team Functions . . . . . . . . . . . . . . . . . . . . 42
Turning Group Call On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Accepting a Call for Another Member of Your Team . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Activating and Deactivating a Ringing Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Special Functions in the LAN (PC Network) . . . . . . . . 44
Leaving a Hunt Group/Group Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44
Transferring Call Forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Using Night Answer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Activating and Deactivating a Ringing Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Controlling Relays (not for Octopus F270 IT). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Opening the Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Overview of Functions and Codes
(Alphabetical) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Step by Step
Basic operating instructions
6
Basic operating instructions
How to Use these Operating Instructions
You will find a graphic representation of the steps in logical sequence
in the left column. Below is an explanation of the symbols:
nLift the handset (off-hook).
tReplace the handset (on-hook).
sConduct a call.
oEnter a telephone number or code.
Enter the code.
Consultation hold key (if available).
wYou hear a tone.
A long tone (positive confirmation tone) confirms that you have suc-
cessfully activated a function or procedure.
A short tone (negative confirmation tone) indicates that the function
or procedure was rejected.

Basic operating instructions
7
Step by Step
Accessing Functions
... with Codes
You can activate the functions of your system by entering codes such
as:
DND (do not disturb) on.
DND (do not disturb) off.
All codes to activate or enable functions are always introduced with
the digits , and all codes to deactivate, disable or delete
functions always begin with the digits .
The codes themselves may contain up to three digits.
An alphabetically ordered overview of all functions and their
corresponding codes can be found in the Appendix (Quick-
Reference Operating Instructions).

Step by Step
Making and Answering Calls
8
Making and Answering Calls
Special default ring signaling is set for your telephone:
• When you receive an internal call, your telephone rings once ev-
ery four seconds (single-tone sequence).
• When you receive an external call, your telephone rings twice in
rapid succession every four seconds (dual-tone sequence).
• When you receive a call from the entrance telephone, your tele-
phone rings three times in rapid succession every four seconds
(triple-tone sequence).
• If a call is waiting, you hear a short tone (beep) every six seconds.
Answering a Call
The telephone rings.
nLift the handset.
Ending the call:
tReplace the handset.
Your service personnel can adjust the ring cadence for exter-
nal and internal calls for you. In other words, different ring ca-
dences can be set for different internal callers.
If your telephone has a display and a CLIP function (Calling
Line Identification Presentation), the calling line or name of
the caller (US only) will be shown in the display, even before
the connection is picked up. This is assuming that calling
line identifier presentation is activated, not deliberately sup-
pressed, and that the CLIP function has been configured by
your service personnel.

Making and Answering Calls
9
Step by Step
Using Call Waiting
Callers can still reach you while you are engaged in another call. A
signal alerts you to the waiting call.
You can either ignore or accept the waiting call.
When you accept the waiting call, you can either end the first call or
place it on hold and resume the call later on.
You can also bar call waiting or the call waiting tone (Æpage 10).
Accepting a Waiting Call (Camp-On)
Precondition: You are engaged in a phone call and hear a tone (every
six seconds).
Ending the first call and answering the waiting call:
tReplace the handset. Your telephone rings.
nAnswer the second call. Lift the handset.
Placing the first call on hold and answering the second call
(not for all ISDN telephones)
Enter the code.
You are connected to the call waiting party immediately. The first par-
ty is placed on hold.
Ending the second call and resuming the first one:
Press the key.
Enter the code or wait two seconds.
or (depending on the configuration)
Press the key twice.

Step by Step
Making and Answering Calls
10
Preventing and Allowing Call Waiting (Automatic
Camp-On)
If this function has been configured (ask your service technician), you
prevent or allow a second call (Æpage 9) from being signaled by au-
tomatic camp-on during an ongoing call.
nLift the handset.
wEnter the code for "off (prevent)".
or
wEnter the code for "on (allow)".
Turning the Call Waiting Tone On and Off
You can suppress the call waiting tone (approx. every six seconds) for
external calls. A one-time special dial tone then alerts you to the wait-
ing call.
nLift the handset.
w
or
wEnter code for "tone off" or "tone on".
Accepting a Specific Call for Your
Colleague
You hear another telephone ring.
nLift the handset.
Enter the code.
oEnter the number of the telephone that is ringing.
Accepting calls in a team Æpage 43.

Making and Answering Calls
11
Step by Step
Using Mailboxes
If there are messages waiting for you, you will hear a special dial tone
(continuous buzzing) when you lift the handset.
nwLift the handset.
Enter the code.
This connects you to the sender of the message or the mailbox sys-
tem.
Using Timed Reminders
Precondition: You must have saved a timed reminder (Æpage 27).
The current time is the time stored.
ntYour telephone rings.
Lift the handset and replace it again.
Turning Do Not Disturb On and Off
You can activate the do not disturb function if you do not want the re-
ceive any calls. When do not disturb is activated, internal callers hear
a busy signal and external callers are rerouted to a telephone as-
signed for this purpose (ask the service personnel).
nLift the handset.
or wEnter the code for "on" or "off".
If you fail to answer the timed reminder, it repeats five times
and is then erased.
When you lift the handset, a special dial tone (continuous
buzzing) reminds you that "do not disturb" is active.
Authorized internal callers can automatically override the do
not disturb function after five seconds.

Step by Step
Making and Answering Calls
12
Trace Call: Identifying Anonymous Callers
You can have the carrier identify malicious external callers. You can
save the caller’s station number during the call or for 30 seconds af-
ter the call ends. However, it is essential that you do not replace your
handset during this time.
sYou are engaged in an external call.
Enter the code.
Answering Calls from the Entrance
Telephone and Opening the Door
If an entrance telephone has been programmed, you can use your
telephone to speak to someone at the entrance telephone and to ac-
tivate a door opener.
If you are authorized to activate a door opener (contact the service
personnel), visitors can open the door themselves by entering a 5-
digit code (using a DTMF transmitter or installed keypad).
Speaking to visitors via the entrance telephone:
Precondition: Your telephone rings.
nLift the handset within thirty seconds. You are connected to the en-
trance telephone immediately.
or
nLift the handset after more than thirty seconds.
oDial the entrance telephone number.
Opening the door from your telephone during a call from the en-
trance telephone:
Enter the code.
owDial the entrance telephone number.
After you have finished tracing the call, the data is stored on
the carrier’s system. Now contact the service personnel.
Special features must be taken into consideration if your tele-
phone operates with Octopus F IP-Netpackage (system net-
working via PC network) (Æpage 49)!

Making and Answering Calls
13
Step by Step
Opening the door with a code (at the door):
oAfter ringing the bell, enter the five-digit code (using the keypad or a
DTMF transmitter). Depending on how the door opener has been pro-
grammed, a doorbell call signal may or may not be forwarded.
Activating the door opener:
nLift the handset.
Enter the code.
oDial the entrance telephone number.
owEnter the five-digit code. Default code = "00000" (ask the service per-
sonnel).
or Enter the type of door opener. 1 = enable with ring, 2 = enable w/o
ring = You can also open the door without a doorbell ring.
Deactivating the door opener:
nLift the handset.
Enter the code.
owDial the entrance telephone number.

Step by Step
Making Calls
14
Making Calls
Dialing Numbers
nLift the handset.
oInternal calls: Enter the station number.
External calls: Enter the external code and the station number.
The called party does not answer or is busy:
tReplace the handset.
Caller ID Suppression
You can prevent your station number or name from appearing on the
displays of external parties you call. The feature remains active until
you deactivate it.
nLift the handset.
or wEnter code for "suppress" or "restore".
The service personnel can turn caller ID suppression on and
off for all telephones.

Making Calls
15
Step by Step
Talking to Your Colleague With a
Speaker Call
You can make a loudspeaker announcement through a loudspeaker
if connected (ask the service personnel), or to an internal user with a
system telephone without any action on their part.
nLift the handset.
Enter the code.
owEnter the station number.
Talking to Your Colleague with Discreet Calling
If this function has been configured (ask your service personnel), you
can join an ongoing call conducted by an internal user at a system
telephone with display. You can listen in unnoticed and speak to the
internal user without being overheard by the other party (discreet
calling).
nLift the handset.
Enter the code.
oEnter your internal station number.
Activating Tone Dialing
(DTMF Suffix Dialing)
You can transmit dual-tone multifrequency (DTMF ) signals to control
devices such as an answering machine or automatic information sys-
tem.
sYou have set up a connection.
Enter the code.
oYou can use the keys "0" through "9", "*", and "#" to transmit DTMF
signals.
Your service personnel can protect your telephone against
discreet calling.
Ending the call also deactivates DTMF suffix-dialing.
Your system may be configured so that you can start DTMF
suffix-dialing immediately after setting up a connection.

Step by Step
Making Calls
16
Automatic Connection Setup (Hotline)
If this function is configured (contact the service personnel), the sys-
tem automatically sets up a connection to a preset internal or external
destination.
nLift the handset.
Depending on the setting, the connection is either set up immediate-
ly or only after a preset period of time (hotline after a timeout).
Reserve Trunk
If this feature is configured (contact the service personnel), you can
reserve a busy trunk for your own use.
When the trunk is free, you receive a call.
nLift the handset.
oEnter the external code. The external trunk is busy; you hear a busy
signal tone. Wait about 5 seconds until the busy tone ends.
The trunk is reserved.
tReplace the handset.
When the reserved trunk becomes free:
Your telephone rings.
nLift the handset. You hear the CO dial tone.
oEnter the number of the external station.

Making Calls
17
Step by Step
Assign Station Number
If this function has been configured (contact the service personnel),
you can selectively assign a specific number (DID number) to your
telephone before making an external call. The assigned number then
appears on the called party’s display.
nLift the handset.
Enter the code.
oEnter the DID number you wish to use.
oDial the external number.
Associated Dialing/Dialing Aid
If this function has been configured (contact the service personnel),
you can use your telephone as a dialing aid for other telephones.
nLift the handset.
Enter the code.
owEnter the internal station number of the party for whom you want to
dial.
oEnter the number you wish to dial (external number with external
code).

Step by Step
Calling Multiple Parties Simultaneously
18
Calling Multiple Parties
Simultaneously
Calling a Second Party (Consultation
Hold; not for all ISDN Telephones)
You can call a second party while engaged in a call. The first party is
placed on hold.
Press the key.
oCall the second station.
Return to the first party:
Press the key.
Enter the code or wait two seconds.
or (depending on the configuration)
Press the key twice.
Switching to the Party on Hold (Toggle; not for all
ISDN Telephones)
Enter the code.
Combine the calling parties into a three-party conference
Enter the code.
Connecting the other parties to each other
tReplace the handset.

Calling Multiple Parties Simultaneously
19
Step by Step
Conducting a Conference
(not for all ISDN Telephones)
In a conference call, you can talk to as many as four other parties at
the same time. These may be internal or external users.
nLift the handset.
oCall the first party.
Press the key.
oCall the second station. Announce the conference.
Enter the code.
A tone sounds every 30 seconds to indicate that a conference is in
progress. Contact the service personnel for instructions on how to
turn it off.
If the second party does not answer:
Press the key.
Enter the code or wait two seconds.
or (depending on the configuration)
Press the key twice.
Adding Up to Five Parties to the Conference (Ini-
tiator Only)
Press the key.
oCall the new party. Announce the conference.
Enter the code.
etc.
Leaving a Conference
tReplace the handset.
Ending a Conference (Initiator Only)
Enter the code.

Step by Step
Calling Multiple Parties Simultaneously
20
Transferring a Call
(not for all ISDN Telephones)
If the person you are speaking to wants to talk to another colleague
of yours, you can transfer the call that colleague.
Press the key.
oEnter the number of the party to which you want to transfer the call.
sAnnounce the call, if necessary.
tReplace the handset.
...after a Speaker Call (Announcement) in a
Group
If this function has been configured (contact the service personnel),
you can use a speaker call (announcement, Æpage 15) to an-
nounce a call in progress to a group of users (Æpage 43).
After a member of the group has accepted the call request, you can
transfer the waiting party.
Precondition: You are conducting a call.
Enter the code.
owEnter the group’s station number.
sAnnounce the call.
When a member of the group accepts the call, you are connected to
this party.
tReplace the handset.
If the connection between the two other parties is not estab-
lished within 45 seconds, the call from the first part returns to
you (recall).