One Talk CP860 User manual

CP860 IP conference phone user guide
One Talk CP860 IP conference
phone user guide
www.onetalk.com

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One Talk—CP860 IP conference phone user guide 2
Contents
Welcome................................................................................................................................................................................................................................... 4
Initial setup ............................................................................................................................................................................................................................ 4
Connecting the phone to power and Ethernet.......................................................................................................................................... 4
Startup...................................................................................................................................................................................................................................... 4
View E911 address........................................................................................................................................................................................................... 4
Attaching an expansion microphone ................................................................................................................................................................ 4
Getting to know your conference phone ............................................................................................................................................. 5
Hardware components ................................................................................................................................................................................................ 5
Navigating the display................................................................................................................................................................................................... 6
Indicators and notifications ......................................................................................................................................................................................7
Customize your conference phone. ...........................................................................................................................................................7
Language preferences..................................................................................................................................................................................................7
Time and date.......................................................................................................................................................................................................................7
Display settings.................................................................................................................................................................................................................. 8
Sound settings.................................................................................................................................................................................................................... 8
Basic call features ......................................................................................................................................................................................................... 8
Make outgoing calls. ...................................................................................................................................................................................................... 8
Receive incoming calls. ............................................................................................................................................................................................... 8
Ignore a call. ......................................................................................................................................................................................................................... 8
End a call. ............................................................................................................................................................................................................................... 8
Hold a call............................................................................................................................................................................................................................... 8
Resume a call...................................................................................................................................................................................................................... 8
Mute/unmute the speakerphone.......................................................................................................................................................................... 8
Redial. ...................................................................................................................................................................................................................................... 8
Redial last number........................................................................................................................................................................................................... 8
Advanced call features............................................................................................................................................................................................. 9
Block a call............................................................................................................................................................................................................................ 9
Call Forwarding.................................................................................................................................................................................................................. 9
Caller Line ID Block .....................................................................................................................................................................................................10
Conference Calling ...................................................................................................................................................................................................... 10
Do Not Disturb.................................................................................................................................................................................................................. 10

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One Talk—CP860 IP conference phone user guide 3
Contents
Remote Group Pickup................................................................................................................................................................................................. 10
Transferring calls ............................................................................................................................................................................................................. 11
Call History............................................................................................................................................................................................................................ 11
View Call History.............................................................................................................................................................................................................. 11
Delete an individual call log..................................................................................................................................................................................... 11
Delete all or a subset of your call logs............................................................................................................................................................ 11
Contact management.............................................................................................................................................................................................. 12
Local Directory................................................................................................................................................................................................................. 12
Groups .................................................................................................................................................................................................................................... 13
Voice Mail............................................................................................................................................................................................................................... 14
Send a Voice Mail........................................................................................................................................................................................................... 14
Retrieve Voice Mail........................................................................................................................................................................................................ 14
System status, troubleshooting and other settings.............................................................................................................. 14
Check phone status..................................................................................................................................................................................................... 14
Reset and reboot the phone.................................................................................................................................................................................. 14
Specifications................................................................................................................................................................................................................... 15
Features .................................................................................................................................................................................................................................. 15
Accessibility features.................................................................................................................................................................................................. 16
Compatible accessories....................................................................................................................................................................................... 16
WEEE warning...................................................................................................................................................................................................................17
Customer feedback.......................................................................................................................................................................................................17
GNU GPL information ..................................................................................................................................................................................................17
Important customer information....................................................................................................................................................................17
Copyright ...............................................................................................................................................................................................................................17
Warranty.................................................................................................................................................................................................................................17
Important 911 emergency response information.....................................................................................................................................17
Declaration of conformity ........................................................................................................................................................................................ 18
Important safety precautions................................................................................................................................................................................ 18
Danger–electric shock and fire ........................................................................................................................................................................... 18

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One Talk—CP860 IP conference phone user guide
Attaching an expansion microphone
Connect the free end of the optional expansion
microphone cable to one of the MIC ports on the
phone. This expands the coverage of your speaker
to more individuals in the room.
Welcome
The Verizon CP860 IP conference phone is suited
to small and medium-sized conference rooms
and supports Verizon One TalkSM calling features.
The CP860 provides many important audio features
that allow users to enjoy rich, clear and life-like
conference calls.
You can store up to 1,000 contacts and 48 groups in
your conference phone’s Local Directory.
Initial setup
Connecting the phone to power and Ethernet
Power
You have two options for power: AC power (wall outlet)
or Power over Ethernet (PoE). Your system
administrator will advise you which one to use.
Network
Connect the included standard Ethernet cable to the
internet port on the phone and to a port on the wall or
on a PoE-capable switch/hub device.
Startup
After your phone is powered on, the system boots up
and performs the following steps:
• Automatic phone initialization
The phone finishes the initialization by loading the
saved configuration.
• Dynamic Host Configuration Protocol (DHCP)
The phone attempts to contact a DHCP server in
your network to obtain valid IPv4 network settings
by default.
The conference phone is ready for use.
View E911 address.
Enhanced 911 (E911) is a location technology that
enables emergency responders to know the
geographical location of a caller who dials 911. Your
One Talk service administrator will configure your
location. Contact your administrator if your E911
address is missing or inaccurate.
To view your phone’s E911 address:
1. Press the Menu soft key to open the main menu.
2. Scroll to Address and press to view
E911 address.

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Getting to know your conference phone
Hardware components
Item
1LCD screen Shows information about calls, messages,
soft keys, time, date and other relevant data.
2Soft keys Label automatically to identity their context-
sensitive features.
3Off-hook key Initiates a call.
4On-hook key Ends a call or returns to the idle screen.
5
Scrolls upwards through the displayed
information. Views Call History list when the
phone is idle.
6Confirms actions or answers incoming calls.
7
Scrolls downward through the displayed
information. Views the directory list when the
phone is idle.
8Keypad Provides the digits, letters and special
characters in context-sensitive applications.
9Redial key Redials a previously dialed number.
10 Mute key Toggles mute feature.
11 Volume key Adjusts the volume of the speaker and ringer.
12 Three internal
microphones
Provide 10-feet (3-meters) and 360-degree
coverage to transmit sound to other phones.
13 LED indicators Indicate phone and call statuses.
14 Speaker Provides ringer and hands-free
(speakerphone) audio output.
15 Two MIC ports Allow you to connect two optional expansion
microphones to your phone.
16 USB port
Allows you to connect an optional USB flash
drive to your phone so you can record and
play back calls.
17 PC/Mobile port Allows you to connect an optional PC or
mobile device to your conference phone
18 Security slot
Allows you to connect a universal security
cable to your phone so you can lock down
your phone. The phone will not be removed
after being locked.
18
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Navigating the display
Phone views
There are three main views available:
Menu view. The Menu view lets you access Status,
Features, Settings, Message, History and Directory
screens. You can use the up and down arrow keys
to highlight the menus. Then, press the Enter soft
key to access phone functions.
For the Menu view, press the Menu soft key.
Idle view. The Idle view displays the current account,
the time and date, and four soft keys.
Calls view. The Calls view shows on the screen when
your phone has a call.
Scroll down the display
On-hook
Soft keys
Off-hook
Notification bar
Soft keys
Scroll up the display
Key pad
OK
Adjust call and
ringer volume
Mute the conference
phone’s speaker
Redial

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Indicators and notifications
LED light status
Indicator Meaning
Solid red The phone is initializing.
The call is muted.
Flashing red The phone is ringing or downloading
configuration files.
Solid green There is an active call on the phone.
The phone places a call.
Flashing green The call is on hold.
Off The phone is idle.
The phone is powered off.
Customize your conference phone.
Language preferences
The default language of the phone’s user interface
is English.
To change the language of the phone interface:
1. Press the Menu soft key to open the main menu.
2. Use the arrow keys navigate to Settings
and press .
3. Select Basic and press .
4. Navigate to Language and press .
5. Scroll to your preferred language and press .
Time and date
Time and date are displayed in the middle of the
status bar. You can also set your preferred formats
for displaying time and date in the Time & Date
settings page.
Navigate to the Time & Date settings page:
1. Press the Menu soft key to open the main menu.
2. Select Settings.
3. Use the arrow keys to navigate to Basic Settings
and press .
4. Scroll to Time & Date and press .
You can configure your time zone to synchronize with
the address that your system administrator used when
setting up One Talk for your location. You can also set
your preferred format for displaying time and date in
the Time & Date settings page.
Configure time zone to synchronize with your E911
address entered in the admin portal (SNTP):
1. Select Menu.
2. Scroll to navigate to and select Settings.
3. Scroll to navigate to and select Basic.
4. Scroll to navigate to and select Time & Date.
5. Use to select SNTP.
6. Navigate to and change input fields to match your
time zone preferences.
7. Select Save.
Set time and date format preferences:
1. Scroll to Time & Date Format and press .
2. Scroll soft keys to select your
preferred formats.
3. Press the Save soft key to accept the changes.

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Display settings
Change backlight duration.
You can configure the backlight to adjust the brightness
of the LCD screen. Backlight status on the LCD screen
can be configured from the following options:
• Always On: Backlight is on permanently.
• 15s, 30s, 60s, 120s, 300s, 600s or 1800s: Backlight
is turned o when the phone is inactive after the
designated time (in seconds).
Configure the backlight via phone user interface:
1. Press Menu soft key.
2. Select Settings > Basic > Display >
Backlight Settings.
3. Press the or soft key to select the
desired value from the Backlight Time field.
4. Press the Save soft key to accept the change or
the Back soft key to cancel. Backlight is
configurable via web user interface at the path
Settings > Preference.
Sound settings
Call volume
Press on the phone console to adjust
the volume of the receiver when you are on a call (using
the handset, speakerphone or headset).
Ringer volume
Press on the phone console to adjust
the volume of the ringer when the phone is idle.
Ringtones
Ringtones indicate incoming calls. You can select
dierent ringtones to distinguish the conference phone
from another phone’s.
1. Press the Menu soft key.
2. Select Settings > Basic > Sound > Ringtones.
3. Highlight the desired line.
4. Press the OK soft key, then select the desired
ringtone and press Save.
Note: If there are multiple lines on the desk phone
you can elect to assign one ringtone for all lines, by
selecting Common. Alternatively, you can or assign
a dierent ringtone to each line.
5. Press or to listen to and select the
desired ringtone.
6. Press the Save soft key to accept the change or the
Back soft key to cancel.
Keypad tones (key tones)
Keypad tones, or key tones, give you the option of
hearing sounds each time you depress a key on the
keypad. To activate key tones:
1. Press the Menu soft key.
2. Select Settings > Basic > Sound > Key Tones.
Use the Left/Right soft key to enable/disable.
3. Press .
Basic call features
Make outgoing calls.
Using the speakerphone
Use the key pad to enter the number and then Press
the Green Phone button.
Receive incoming calls.
When not already on a call
Press the green button or Answer soft key.
When already on a call
If the line is in use:
1. Press Hold to place the current call on hold.
2. Press for the Line Key.
3. Press Answer to pick up.
You can also press Ignore to trigger your Call Forward
Busy and Call Forward No Answer rule.
Ignore a call.
Press Ignore during an incoming call when you wish to
trigger the call forwarding options you configured for
Call Forward Busy or Call Forward No Answer.
End a call.
Using the speakerphone:
Press the End Call soft key or red phone button.
Hold a call.
Press the Hold soft key during a live call.
Resume a call.
If there is only one call on hold, press the Resume
soft key.
If there is more than one call on hold, press or to
select the desired call, then press the Resume soft key.
Mute/unmute the speakerphone.
Press during a call.
Redial.
1. Press to enter the placed call list.
2. Press or to select the desired entry.
3. Press or the Send soft key.
Redial last number.
Press twice when the phone is idle to dial out the
last dialed number.

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Advanced call features
Feature* Quick access code
Caller Line ID Block **67
Remote Group Pickup **98
Transfer to someone’s
Voice Mail **55
* Features and their access codes are explained in their
respective sections below.
Block a call.
There are two ways to block calls:
• Anonymous Call Rejection rejects incoming calls
that block their outgoing caller ID information.
• Blacklist a contact or number in your directory or
history to block calls from known phone numbers
you have specified.
Anonymous Call Rejection:
1. Press the Menu soft key to open the main menu.
2. Scrol to User Settings and press .
3. Scroll to Anonymous Call Rejection and press .
4. Use to turn feature ON or OFF and press .
Blacklist a contact:
From directory:
1. Press the Menu soft key to navigate to the
main menu.
2. Scroll to Directory and press .
3. Select the folder from which you want to
select a contact or group to blacklist (All,
Any Group Created).
4. Select the number to blacklist and press Option.
5. Scroll to Blacklist and press .
6. Press the Add soft key to add the contact to
the Blacklist.
From Call History:
1. Press the Menu soft key to navigate to the
main menu.
2. Scroll to Call History and press .
3. Select the folder from which you want to select a
contact or group to blacklist (All, Missed, Placed)
and tap Enter.
4. Select Find and select the number you wish to
block.
5. Select Option > Add to Blacklist.
Remove a contact from a Blacklist:
1. Press the Menu soft key while the phone is idle.
2. Press the Directory soft key, then press Blacklist.
3. Scroll to highlight the contact you wish to
unblock and press Options.
4. Select Add to Contacts and press the OK soft key
to accept the change.
Call Forwarding
This feature allows incoming calls to automatically ring
another phone number or to be sent directly to Voice
Mail. The following options are available:
Call Forward Always
Forwards all calls made to your One Talk phone number
to an alternative phone number. Calls can be forwarded
to any domestic U.S. and 800 number.
Call Forward Busy
Forwards calls to an alternative number when your One
Talk number is busy. Calls can be forwarded to any
domestic U.S. and 800 number.
Call Forward No Answer
Forwards calls to an alternative phone number when
there is no answer at your One Talk number.
Call Forward to Voice Mail
Automatically forwards calls made to your One Talk
phone number to your Voice Mail box, where callers
can leave a voice message.

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To configure Call Forwarding preferences and set
forward-to phone number:
1. Press the Menu soft key.
2. Select User Settings
3. Use the keys to select Call Forwarding.
4. Select an option: Always, Busy or No Answer.
5. Use the keys to enable/disable.
6. Scroll down to the Forward to: field and enter the
number to which you want your calls forwarded.
7. When you are finished, select the Save button.
Caller Line ID Block
You can opt to place outgoing calls anonymously by
pressing **67 prior to dialing. This will prevent your
phone number or any other caller ID information from
appearing on the recipient’s display.
Conference Calling
Your CP860 phone can host calls with up to five
dierent numbers. During an active call, follow these
instructions to conference in up to four lines.
Start a conference call:
1. Press the Hold soft key during an active call. Then
press New Line.
2. Enter the number of the second party, and then
press the Send soft key.
3. Press the Conference soft key again when the
second party answers. All parties are now joined
in the conference.
4. Repeat steps 1 to 3 to hold up to a 6-way
Conference Call.
Add participants to a conference call:
Repeat “Start a conference call,” steps 1 to 3, above.
Do Not Disturb
You can use the Do Not Disturb (DND) feature to
automatically reject any incoming calls. The feature
rejects incoming calls automatically and treats the
line as busy. If no other devices share the One Talk
number, callers will be forwarded to Voice Mail when
DND is enabled.
Enable or disable DND:
1. Press the DND soft key to turn the feature on or o.
2. The phone will not ring while the screen
displays DND.
Remote Group Pickup
One Talk helps ensure that calls are answered by
associating lines with groups such as company
departments. If your administrator has assigned your
line to a specific group, Remote Group Pickup enables
you to remotely pick up a group member’s ringing line
from your own desk phone.
Dial **98 from your desk phone to remotely pick up a
group member’s ringing line.