OneVue Sync Bluetooth User manual

OneVue™ Sync Bluetooth Analog Clock
Install Guide
Product Models B1004Z
Publication date February 19, 2020

Copyright ©2020 Primex. All rights reserved.
Printed in the USA.
Information in this document is subject to change without notice. The software described in this document is furnished under a
license agreement or nondisclosure agreement. The software may be used or copied only in accordance with the terms of those
agreements. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means,
electronic, mechanical or otherwise, for any purpose, without the prior written permission of Primex.
OneVue is a trademark of Primex. All other trademarks are the property of their respective owners.
The Bluetooth® word mark and logos are registered trademarks owned by the Bluetooth SIG, Inc. and any use of such marks by
Primex, Inc. is under license.
Primex is the leading provider of solutions to automate and maintain facility compliance, increase efciencies, enhance safety and
reduce risk for enterprise organizations in the healthcare, education, manufacturing and government vertical markets. Primex delivers
solutions that utilize a facility’s existing network infrastructure to automate, monitor, document and report essential activities
performed by facility staff. Our solutions include synchronized time, automated critical notications and bell scheduling, and
environmental and event monitoring.
Corporate Headquarters
965 Wells Street
Lake Geneva, WI 53147
Phone: [phone]
[email protected]

Table of Contents
Install and operation overview: Sync Bluetooth Analog Clock ................................................................... 4
About Sync Bluetooth Devices ................................................................................................... 4
Add a Clock Mode .................................................................................................................. 4
Post-install operation .............................................................................................................. 5
Install requirements: Sync Bluetooth Analog Clocks ............................................................................... 6
Location guidelines ................................................................................................................. 6
AC-powered analog clock install guidelines .................................................................................. 6
Battery use recommendations ................................................................................................... 6
Install Analog Clock: Wall mount ........................................................................................................ 7
Supplied components .............................................................................................................. 7
Mount clock to wall with clock-lock mount ................................................................................... 7
Install Analog Clock: 12.5" dual-sided .................................................................................................. 9
Install Analog Clock: 12.5" dual-sided electric powered ......................................................................... 11
Step 1: Assemble clocks to dual mount bracket .......................................................................... 11
Step 2: Mount bracket kit to wall or ceiling ................................................................................. 12
Analog clock: Remove from clock-lock mount ..................................................................................... 13
Dual-sided Analog Clock: Remove from dual mount bracket .................................................................. 14
Reassemble clocks to dual bracket .......................................................................................... 14
Analog Clock: battery maintenance .................................................................................................. 15
Battery use requirements ....................................................................................................... 15
Replace batteries for an analog clock ....................................................................................... 15
Specications Sync Bluetooth™ Analog Clock ..................................................................................... 16
Technical Support ......................................................................................................................... 17
Support through Primex Certied Sales and Service Partners ......................................................... 17
Primex Technical Support ...................................................................................................... 17
IMPORTANT SAFETY INSTRUCTIONS ............................................................................................... 18
REGULATORY APPROVALS ............................................................................................................. 19
RADIO STANDARDS SPECIFICATION (RSS) ........................................................................................ 21
EUROPEAN UNION DECLARATION OF CONFORMITY AND RESTRICTIONS ............................................... 22
TWO YEAR LIMITED WARRANTY ..................................................................................................... 23
Page 3

Install and operation overview: Sync Bluetooth Analog Clock
Sync Bluetooth clocks and repeaters are designed to provide ease of installation, requiring no end user conguration,
simply take-out-of the box and install. The only operation dependency is its connection to an available Sync Bluetooth
mesh network.
About Sync Bluetooth Devices
• Each device is equipped with a Bluetooth Low Energy (BLE) Wireless Technology radio component that allows it to
establish a wireless connection to a Sync Bluetooth mesh network.
• Each device is identied by a unique Device ID, allowing it to receive its unique settings managed in OneVue, and
authenticate and connect to the mesh network.
• A Bridge is the only system device that connects to an Ethernet or Wi-Fi network. Upon its network connection, it
connects to a NTP Server to receive UTC time and checks-in to OneVue. During each check-in, it sends device data
received from its last connection to the mesh network and downloads any pending setting updates. Pending setting
updates are then transmitted to devices during its next connection to the mesh network.
Add a Clock Mode
Upon rst-power up at its installation location, a clock and repeater enters Add a Clock mode as described below.
1. Once powered on at its installation location, the device continuously searches for an available Sync Bluetooth
mesh network.
It may take up to 15 minutes for a device to authenticate and connect to an available mesh network. We
recommend to continue installing additional devices, while other devices establish their connection to the mesh
network.
2. Once a device has authenticated with the mesh network, it establishes a communication path either to another
Sync Bluetooth device or directly to a Bridge available within the mesh network.
3. Once connected, the device receives the New Clock Time Zone and sets its time. For an analog clock, its hands
perform one full revolution past 12:00 and then sets its time.
• During its rst connection to the mesh network, its unique Device ID is added to the mesh network.
• If a Bridge is in 8-hour deployment mode, within 30 minutes of receiving a new Device ID, the Bridge connects to
your facility's network and sends the new Device ID to OneVue. The new device is added to your OneVue
account.
• If a Bridge is not in 8-hour deployment mode, the new device is added to your OneVue account within 24 hours to
7 days.
4. When the Bridge connects to OneVue, the new device default settings are downloaded to the Bridge.
5. Upon its next connection to the mesh network, the Bridge automatically sends updated device settings received for
each device based on their Device ID.
In summary, from the time a clock or repeater device is rst powered on at its install Location and connects to the
mesh network, it receives and sets its time within 15 minutes. If a Bridge is in 8-hour deployment mode, a new device is
Page 4

added to your OneVue account within 30 minutes, and when not in 8-hour deployment mode it may take up to 24 hours
to 7 days.
Battery-operated clock only: When a clock cannot establish a connection to a mesh network to receive time, its
estimated battery life is reduced to 90 days.
Post-install operation
Once a Bridge has connected to OneVue and the Bluetooth clocks and/or repeaters have authenticated and connected
to a Sync Bluetooth mesh network, the devices operate as described below.
1. Once a day, at a system dened time, a Bridge connects to your facility’s network to receive UTC time from a NTP
Server and check-in to OneVue to download device setting updates.
2. Once a day, at a system dened time, each Sync Bluetooth device automatically establishes a wireless
communication path to either another device to build the Sync Bluetooth mesh network.
• Clock and repeater statuses are forwarded to a Bridge either by its communication path to another clock,
repeater or directly to a Bridge.
• Clocks and repeaters receive setting updates and synchronizes received UTC time to its Time Zone offset and
DST rules.
3. Once the Sync Bluetooth mesh network has completed its daily build, a Bridge connects to your facility's network to
send all received device status data to OneVue.
Page 5

Install requirements: Sync Bluetooth Analog Clocks
Refer to the Important Safety Instructions before installing, operating or performing maintenance of clocks.
Location guidelines
When identifying the install location of a Bluetooth device, the following guidelines should be followed to ensure a
device as adequate Bluetooth wireless signal strength.
• 100 ft. (30 m) when in clear-line-of sight to another Sync Bluetooth device
• 50 ft. (15.2 m) when there is 1 internal wall between Sync Bluetooth devices
• 30 ft. (9.1 m) when there are 2 internal walls between Sync Bluetooth devices
You can also measure the Bluetooth signal strength at an install location to determine if the location has adequate
signal strength.
AC-powered analog clock install guidelines
A socket-outlet is required to be available within 18 inches (45.7 cm) from the clock installation location and should be
easily accessible. Refer to the table below for power specications.
Model Input Power Current Draw
AC-powered Single-sided 120V~, 47-63Hz 10mA@120V~
AC-powered clocks are supplied with a power cord with a two-prong plug. The two-prong plug may be removed for a
hardwired (pigtail) installation. Hardwired installation requires a 120V~ power line in a junction box installed by a
licensed electrician. Leave a minimum of 6 inches (15.2 cm) of cord inside the junction box.
Battery use recommendations
Battery life expectancy is based on common operating conditions and may vary due to installed site conditions and
settings. Sync Bluetooth battery-operated clocks and repeaters have up to a ve year battery life.
• Use only new high-quality name brand alkaline batteries
• Use batteries with expiration date ve or more years beyond the installation date
• Use batteries with the same type and date code
• Do not use heavy duty and zinc carbon batteries as they will not last as long as high-quality name brand alkaline
batteries
• Do not use rechargeable NiCad batteries, as their output voltage is too low to assure proper operation
• Do not use standard lithium batteries
• Battery level is monitored by OneVue. Batteries should be replaced promptly upon reaching low battery status to
maintain performance and reduce the risk of battery leakage due to excess discharge.
Page 6

Install Analog Clock: Wall mount
The backs of most analog clocks feature two specially designed clock-lock hangers spaced at precise distances, one
on the top and the other on the bottom. The clock-lock feature prevents accidental removal if the clock is bumped and
it may reduce theft by requiring a particular combination of moves to remove the clock.To avoid the clock-lock feature,
use nishing nails with no heads angled at 45 degrees into the wall in place of headed screws.
Supplied components
Quantity Component
2 Screw, #8 x 1 1/4” at head
2 Anchor
Mount clock to wall with clock-lock mount
1. Verify the installation requirements are met.
2. Drill holes for the screw anchors at the spacing listed in the following table. If two screws are being used to secure
the clock to the wall using the clock-lock mount, the distance between the screws is precisely the same as the hole
spacing specied below. You may download an analog clock hanger template for a full-scale template of the hole
spacing.
Model Hole Spacing Mounting Type
12.5" Round Model* 9 in. (22.86 cm) Clock Lock (2)
16" Round Model 9 in. (22.86 cm) Clock Lock (2)
3. Use a screwdriver to insert and tighten each screw, leaving the top of the screw head 3/8 in. (0.9 cm) out from the
wall.
4. Apply power to the clock.
5. Hold the clock with the face down and align the clock-lock hanger with the bottom screw.
6. Tilt the clock face to vertical and position the clock with the screw heads in the opening of the clock-lock hanger.
Page 7

7. Slide the clock down over the screw heads to latch it into place.
When a clock or repeater is powered-on, it enters Add a Clock Mode to initiate a connection to the Sync Bluetooth
mesh network.
Page 8

Install Analog Clock: 12.5" dual-sided
A dual-sided analog clock consists of two single analog clocks and a dual clock kit. Using the kit, you combine two
clocks to create a dual sided clock, which can be either ceiling or wall mounted.
Supplied components
Quantity Component
1 Dual mount bracket
1 Mounting plate
Screws and anchors supplied with each clock are included in the order packaging.
Step 1: Mount plate to wall or ceiling and assemble bracket
1. Measure and drill holes on the wall or ceiling to meet the spacing dimensions of the supplied mounting plate, as
shown in the gure below.
2. Attach the mounting plate to the wall/ceiling using the provided anchors and screws. The mounting plate holes are
to line up with the holes drilled in the wall/ceiling.
3. Slide the dual clock bracket over the four tabs on the mounting plate. A tap with a rubber mallet on the clock
bracket may be required to set the clock bracket assembly fully into place.
Page 9

4. Examine the mounting plate to ensure the bracket is fully engaged. The small hole in top side of the mounting plate
should be visible and fully exposed. To increase the security of the clock assembly, a common screw may be
inserted into the hole and screwed into the wall.
Step 2: Assemble clocks to bracket
Complete the steps below to assemble the clocks to the bracket.
1. Apply power to the clock.
2. Press and release the button located on the back of each clock to initiate its connection to a in-range Sync mesh
network to receive its time .
3. Place the clock in to the bracket housing with the 10/11 and 4/5 numerals over the metal posts.
4. Place your hands at the 10/11 and 4/5 positions and turn the clock clockwise to lock into place.
When a clock or repeater is powered-on, it enters Add a Clock Mode to initiate a connection to the Sync Bluetooth mesh
network.
Page 10

Install Analog Clock: 12.5" dual-sided electric powered
A dual-sided analog clock consists of two single analog clocks and a dual clock kit. Using the kit you combine the two
clocks to create a dual-sided clock, which can be either ceiling or wall mounted.
Supplied components
Quantity Component
1 Dual mount bracket
1 Mounting plate
Screws and anchors supplied with each clock are included in the order packaging.
Step 1: Assemble clocks to dual mount bracket
1. Place each clock in the housing with the 10/11 and 4/5 numerals over the brass posts.
2. Route the clock power cords to the left, right, or center position. For right or left routing, remove the dual mount
bracket cover and thread the cord through the clearance hole in the bracket. Lift the power cord out of the way,
then slide the bracket cover back onto the dual mount bracket.
3. Place your hands at the 10/11 and 4/5 positions and turn the clock clockwise to lock into place. Repeat this step
for each of the two clocks.
Page 11

Step 2: Mount bracket kit to wall or ceiling
1. Measure and drill holes into the wall or ceiling to align with the mounting plate hole spacing measurements.
2. Attach the mounting plate to the wall or ceiling using the provided anchors and screws.
3. Slide the assembled dual clock bracket over the four tabs on the mounting plate. A tap with a rubber mallet on the
clock bracket may be required to set the clock bracket assembly fully into place.
4. Route the power cords as desired and apply AC power.
When a clock or repeater is powered-on, it enters Add a Clock Mode to initiate a connection to the Sync Bluetooth
mesh network.
Page 12

Analog clock: Remove from clock-lock mount
Follow the illustrated steps below to remove a clock from a clock-lock mount.
Page 13

Dual-sided Analog Clock: Remove from dual mount bracket
This procedure is commonly performed to replace clock batteries.
• Place your hands at the 10/11 and 4/5 positions.
• Turn each clock counter clockwise to unlock the clock housing from the twist-lock mount.
Reassemble clocks to dual bracket
1. Place clock in the housing with the 10/11 and 4/5 numerals over the brass posts.
2. Place your hands at the 10/11 and 4/5 positions and turn the clock clockwise to lock into place.
Page 14

Analog Clock: battery maintenance
OneVue monitors the battery level of Analog Clocks. During each connection to the Sync Bluetooth mesh network, the
clock's current battery level is received by a Bridge, which is then sent to OneVue.
Clock in a Warning state with Low Battery status: Batteries should be replaced promptly to maintain clock performance
and reduce risk of battery leakage due to excess discharge.
Battery use requirements
Battery life expectancy is based on common operating conditions and may vary due to installed site conditions and
settings. Sync Bluetooth battery-operated clocks and repeaters have up to a ve year battery life.
• Use only new high-quality name brand alkaline batteries
• Use batteries with expiration date ve or more years beyond the installation date
• Use batteries with the same type and date code
• Do not use heavy duty and zinc carbon batteries as they will not last as long as high-quality name brand alkaline
batteries
• Do not use rechargeable NiCad batteries, as their output voltage is too low to assure proper operation
• Do not use standard lithium batteries
• Battery level is monitored by OneVue. Batteries should be replaced promptly upon reaching low battery status to
maintain performance and reduce the risk of battery leakage due to excess discharge.
Replace batteries for an analog clock
Conguration settings are retained during battery replacement.
1. If mounted, dismount the clock from the wall so that you can access the back of the clock.
2. Remove its batteries and wait 10 seconds.
3. Insert new alkaline batteries into the battery holder as specied; verify correct polarity.
The clock automatically resets its time.
Page 15

Specications Sync Bluetooth™ Analog Clock
Battery-powered
models
Typical ve (5) year battery life. Battery life is based on operating conditions and may vary due to installed site conditions.
9" (22.86 cm) model requires two C-cell alkaline batteries (not included)
12.5" (31.75 cm) and 16" (40.64 cm) models require two D-cell alkaline batteries (not included)
AC-powered models Power Supply 100-240 VAC, 18 in. (45.72 cm) cord with plug
Single-Sided: 10mA @ 120 VAC
Bluetooth® Wireless
Communication
Protocol
Bluetooth® Low Energy (BLE) Wireless Technology, version 4.1
Bluetooth Range: up to 100 feet (30 meters)
Operation • Clock automatically connects daily to an available Sync Bluetooth mesh network to receive UTC time and synchronize its
time to its Time Zone offset and DST rules, downloads OneVue setting updates and send its current operating status.
• Automatically adjusts for Daylight Saving Time (DST)
• Automatically performs a daily midnight hand verication check. When check fails for three (3) consecutive days, the
clock enters a hand position failure status.
• If power is interrupted, the clock stops until power resumes. Upon resumption of power, the clock self-corrects to the
current time.
Environment Operating Temperature Range: 32° to 95° F (0° to 35° C); indoor use only
Storage Temperature Range: -4° to 158° F (-20° to 70° C)
Certications FCC, CE, and IC compliant
Bluetooth® SIG Certied. Reference Qualied Design 62891, 03 February 2017
Page 16

Technical Support
You may require Technical Support when you have questions about product features, system conguration or
troubleshooting. Support services are delivered in accordance with your organization's support agreement, end user
licenses agreements, and warranties, either with a Primex Certied Sales and Service Partner or directly with Primex.
Support through Primex Certied Sales and Service Partners
Ensuring our customers experience excellent service is of utmost importance to Primex. Our network of Certied Sales
and Service Partners offer technical support services for Primex products.
If you have purchased Primex products or have a service agreement with a Primex Partner, they are your primary
contact for all Technical Support inquires.
Primex Technical Support
Make sure you have satised the system requirements that are listed in your product documentation. Also, you should
be at the computer or device on which the problem occurred, in case it's necessary to replicate the problem.
When you contact Primex Technical Support, please have the following information available:
• Customer ID/Account Name
• Problem description/error messages
• Device hardware information
• Troubleshooting performed before contacting Primex
• Recent network changes
Primex Technical Support
Monday through Friday from 8:00 AM to 5:00 PM CT
Phone: [phone]
Email: [email protected]
Page 17

IMPORTANT SAFETY INSTRUCTIONS
READ ALL INSTRUCTIONS BEFORE INSTALLATION, OPERATION, OR MAINTENANCE OF PRODUCT.
Some of the following information may not apply to your particular product model; however, as with any electronic
product, precautions should be observed during installation, operation, and maintenance.
• Installation must conform to state or local building codes and ordinances.
• Installation or maintenance should be performed only by qualied personnel as dened in the Local Electrical Code.
Mount in location where device will not readily be subject to tampering.
• Any wiring instructions must be followed precisely. Failure to do so could cause permanent equipment damage.
• To avoid possible electric shock or damage to the device, disconnect power source before installation or servicing.
• Do not install or use device near water. To reduce the risk of electrical shock, do not expose device to rain or
moisture. Device must not be exposed to dripping or splashing and no objects lled with liquids, such as vases, must
be placed on the device.
• Device is designed for indoor use only. Operating outdoors, or in wet areas, is an electrical hazard and may damage
the equipment while nullifying the warranty.
• Device is cleanable with a cloth moistened with water or a common disinfectant. Be sure to test any cleaning
solutions on a small area of the clock before using it on the entire device. Do not use caustic cleaners or abrasives.
• Keep away from dust, dirt and moisture.
• For healthcare facilities, devices are not intended for patient use and must not be installed within 6 feet (2 m) of
patient contact.
AC power Models
• AC main power supply must be disconnected while installing or performing maintenance of any device. To
completely disconnect the power input, the main plug should be disconnected from the main socket outlet
completely.
• The main socket outlet must provide a protective earthing connection where the outlet has a protective earth
(ground) connection.
• Main plug is used as disconnect device and it should remain readily operable during intended use.
• If power cable is connected directly to junction box without an outlet, AC power must be supplied from a circuit that
has a resettable circuit breaker. AC mains power supply must be disconnected while installing or performing
maintenance of any device. Open the circuit breaker supplying the device before attempting installation,
maintenance, or repairs.
Page 18

REGULATORY APPROVALS
FCC Compliance
Pursuant to FCC 15.21 of the FCC rules, changes not expressly approved by Primex might cause harmful interference
and void the FCC authorization to operate this product.
FCC Radio Frequency Interference
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of
the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential
installation.
This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance
with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to
correct the interference by one or more of the following measures:
• Reorient or relocate the receiver’s antenna.
• Increase the distance between the equipment and the receiver.
• Connect the equipment to an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
To assure continued appliance, any changes or modications not expressly approved by the party responsible for
compliance could voice the user's authority to operate this equipment. (Example -use only shielded interface cables
when connecting to computer or peripheral devices).
FCC Warning
Any Changes or modications not expressly approved by the party responsible for compliance could void the user's
authority to operate the equipment.
Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part
15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful interference to radio communications. However, there is
no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Page 19

Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment
should be installed and operated with minimum distance 20cm between the radiator and your body.
Channel
The Wireless Channel sets the radio frequency used for communication.
• Access Points use a xed Channel. You can select the Channel used. This allows you to choose a Channel which
provides the least interference and best performance. In the USA and Canada, 11 channel are available. If using
multiple Access Points, it is better if adjacent Access Points use different Channels to reduce interference.
• In "Infrastructure" mode, Wireless Stations normally scan all Channels, looking for an Access Point. If more than one
Access Point can be used, the one with the strongest signal is used. (This can only happen within an ESS).
• Is using "Ad-hoc" mode (No Access Point), all Wireless stations should be set to use the same Channel. However,
most Wireless stations will still scan all Channels to see if there is an existing "Ad-hoc" group they can join. Note: This
equipment marketed in the USA is restricted by rmware to only operation on 2.4 GHz channel 1-11
Page 20