OnSSI NetDVMS 6.5f User manual

i
NetDVMS 6.5f
Network Video Recorder
User Manual
On-Net Surveillance Systems Inc. (OnSSI)
One Blue Hill Plaza, 7th Floor | P.O. Box 1555
Pearl River NY 10965
P: 845-732-7900 | T: 845-732-7900
[email protected] | www.onssi.com

On-Net Surveillance Systems, Inc. NetDVMS 6.5f User Manual
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Table Of Contents
WELCOME ...........................................................................................................9
SEVERAL TARGETED COMPONENTS IN ONE .................................................................................9
NAVIGATING THE BUILT-IN HELP SYSTEM...................................................................................10
Contents Tab............................................................................................................................................................10
Search Tab...............................................................................................................................................................10
LINKS IN HELP TOPICS ..............................................................................................................10
PRINTING HELP TOPICS.............................................................................................................11
SYSTEM REQUIREMENTS................................................................................12
NetDVMS Surveillance System Server....................................................................................................................12
NetGuard-EVS .........................................................................................................................................................13
Ocularis Client Lite...................................................................................................................................................13
NetGuard..................................................................................................................................................................13
NetPDA/NetCell Server............................................................................................................................................14
NetPDA/NetCell Client .............................................................................................................................................15
NetMatrix Monitor.....................................................................................................................................................15
INSTALLATION..................................................................................................18
UPGRADING..............................................................................................................................19
Prerequisites ............................................................................................................................................................19
Backing Up Your Current Configuration...................................................................................................................19
Removing the Current Version.................................................................................................................................20
Installing the New Version........................................................................................................................................20
Restoring a Configuration Backup (if Required).......................................................................................................21
Updating Video Device Drivers ................................................................................................................................21
Upgrading NetGuard-EVS........................................................................................................................................21
ADMINISTRATION.............................................................................................22
ADMINISTRATOR WINDOW .........................................................................................................22
Device Manager Section..........................................................................................................................................22
ADDING DEVICES ......................................................................................................................23
EDITING SETTINGS FOR DEVICES ...............................................................................................23
EDITING SETTINGS FOR CAMERAS .............................................................................................23
Renaming a Camera................................................................................................................................................23
Assigning Shortcut Numbers to Cameras................................................................................................................24
EDITING SETTINGS FOR AUDIO SOURCES...................................................................................24
DISABLING/ENABLING CAMERAS AND AUDIO SOURCES..............................................................24
Administrator Window's Buttons...............................................................................................................................25
DEVICES &DLKS.....................................................................................................................29
How To Add A Device..............................................................................................................................................29
Edit Device Settings Window ...................................................................................................................................32
Identify Video Device Section...................................................................................................................................32
Network Settings for Video Device Section..............................................................................................................34
P/T/Z Camera Selection Section..............................................................................................................................35

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Camera List and Fields ............................................................................................................................................36
CAMERAS .................................................................................................................................37
Camera Settings for [Device Name][Camera Name] Window..................................................................................37
Speedup Settings.....................................................................................................................................................38
Recording Settings...................................................................................................................................................38
Live Settings.............................................................................................................................................................40
Audio........................................................................................................................................................................40
Fisheye.....................................................................................................................................................................41
Motion Detection Settings ........................................................................................................................................41
Database Settings....................................................................................................................................................41
Database Resizing...................................................................................................................................................44
Image Quality...........................................................................................................................................................44
Event Notifications....................................................................................................................................................44
Outputs.....................................................................................................................................................................44
PTZ Preset Positions... (PTZ Cameras Only) ..........................................................................................................45
Editing Camera Name/Number................................................................................................................................45
Event Notifications....................................................................................................................................................46
What Is an Event Notification?.................................................................................................................................46
Specifying Events for which Event Notification Should Be Used .............................................................................46
Fisheye (360° Views) ...............................................................................................................................................47
Fisheye View Adjustment.........................................................................................................................................48
Previewing the Fisheye View ...................................................................................................................................48
Image Resolution .....................................................................................................................................................49
Motion Detection ......................................................................................................................................................49
Noise Sensitivity.......................................................................................................................................................50
Motion Sensitivity .....................................................................................................................................................51
Define Exclusion Regions Window...........................................................................................................................51
Defining Areas in which Motion Detection Should Be Disabled...............................................................................51
Define Exclusion Regions Window's Buttons and Check Boxes..............................................................................52
Output Settings.........................................................................................................................................................52
Associating Outputs with Manual Control and Detected Motion ..............................................................................53
PTZ (Pan/Tilt/Zoom).................................................................................................................................................54
Why Use Preset Positions?......................................................................................................................................55
Absolute and Relative Positioning PTZ Cameras ....................................................................................................55
How to Define a Preset Position...............................................................................................................................56
PTZ Preset Positions for [Device Name] [Camera Name] Window's Sections........................................................57
PTZ View Section.....................................................................................................................................................57
Preset Positions Section ..........................................................................................................................................58
Preset Position on Events Section...........................................................................................................................59
Patrolling Section .....................................................................................................................................................59
Event Window (for PTZ Preset Positions on Event).................................................................................................60
Associating Preset Positions with Particular Events ................................................................................................60
PTZ Patrolling Window.............................................................................................................................................61
Patrol Scheme..........................................................................................................................................................61
Selecting Preset Positions to Be Used for a PTZ Patrol Scheme............................................................................62
Specifying Timing Settings for a PTZ Patrol Scheme ..............................................................................................62
PTZ Patrolling Actions on Detected Motion..............................................................................................................63
PTZ Scanning...........................................................................................................................................................63
Quality, Resolution, etc. ...........................................................................................................................................63
Camera Settings Section..........................................................................................................................................64
Preview Image..........................................................................................................................................................64
ARCHIVING ...............................................................................................................................65
Benefits of Archiving.................................................................................................................................................65
How Archiving Works...............................................................................................................................................65
Storing Archives at Other Locations than the Default Archiving Directory...............................................................66

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Archiving Audio ........................................................................................................................................................66
Storage Capacity Required for Archiving.................................................................................................................66
Automatic Response if Running Out of Disk Space.................................................................................................67
Backing Up Archives................................................................................................................................................68
Viewing Archived Recordings...................................................................................................................................69
Virus Scanning and Archiving ..................................................................................................................................69
New Database if Archiving Fails...............................................................................................................................69
Archive Setup Window.............................................................................................................................................70
Fields and Buttons....................................................................................................................................................70
Static Archiving.........................................................................................................................................................73
Dynamic Archiving....................................................................................................................................................74
What Happens During Dynamic Archiving?.............................................................................................................74
Archiving Audio ........................................................................................................................................................75
AUDIO ......................................................................................................................................75
Microphone Settings Window...................................................................................................................................76
Speaker Settings Window........................................................................................................................................76
DOWNLOAD MANAGER (ACCESS CLIENT AVAILABILITY).............................................................77
Examples of User-Accessible Features ...................................................................................................................77
What Does the Welcome Page Look Like?..............................................................................................................77
Initial Look................................................................................................................................................................77
Default Configuration of Download Manager ...........................................................................................................78
Download Manager's Tree Structure Explained.......................................................................................................79
Making New Features Available...............................................................................................................................79
Installing New Features on Server...........................................................................................................................79
Making New Features Available through the Download Manager ...........................................................................80
Hiding and Removing Features................................................................................................................................80
Virus Scanning Information......................................................................................................................................80
GENERAL SETTINGS..................................................................................................................80
Administrator Settings..............................................................................................................................................81
Manual Start Recording Settings..............................................................................................................................81
NetCentral Settings..................................................................................................................................................81
Patrolling Settings ....................................................................................................................................................81
Logfile Settings.........................................................................................................................................................82
Event Recording Settings.........................................................................................................................................82
Advanced .................................................................................................................................................................83
Email Settings ..........................................................................................................................................................84
Sms Settings............................................................................................................................................................84
Change Password Window......................................................................................................................................84
How to Change the Administrator Password............................................................................................................84
NetCentral Settings Window ....................................................................................................................................85
E-Mail Setup Window...............................................................................................................................................85
Specifying Recipients...............................................................................................................................................86
Specifying Sender Settings......................................................................................................................................86
Specifying Default Subject and Message Texts.......................................................................................................86
Specifying Image and Interval Options.....................................................................................................................87
Testing Your E-Mail Alert Configuration...................................................................................................................87
IMAGE SERVER ADMINISTRATION.................................................................88
Server Configuration Section ...................................................................................................................................88
User Administration Section.....................................................................................................................................90
Master/Slave Setup Section.....................................................................................................................................91
Configuration on the Master Server .........................................................................................................................91
Configuration on a Slave Server ..............................................................................................................................91
Not Using a Master/Slave Setup..............................................................................................................................92

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Upgrading Servers in an Existing Master/Slave Setup.............................................................................................92
Log Files Section......................................................................................................................................................92
Audit Log Section.....................................................................................................................................................93
Language Support and XML Encoding Section .......................................................................................................93
Good to know: Client Access to Live Video from Stopped Cameras .......................................................................93
Local IP Ranges.......................................................................................................................................................94
Slave Servers...........................................................................................................................................................94
Users & User Rights.................................................................................................................................................95
What Is Active Directory?.........................................................................................................................................96
How to Add a New Basic User.................................................................................................................................97
How to Add a New Windows User or Group............................................................................................................97
How to Edit an Existing User Name or Password....................................................................................................98
How to Remove an Existing User.............................................................................................................................98
What Information to Provide to Users ......................................................................................................................98
Define User Rights Window ...................................................................................................................................100
INPUT, EVENTS & OUTPUT............................................................................103
Types of Events......................................................................................................................................................103
Specifying Input, Events and Output......................................................................................................................103
Using Dedicated I/O Devices .................................................................................................................................104
I/O Setup................................................................................................................................................................104
I/O Setup Window's Defined Events List and Buttons............................................................................................105
Input Events ...........................................................................................................................................................108
Add New Event Window's Fields............................................................................................................................108
Edit Event Window.................................................................................................................................................109
Edit Event Window's Fields....................................................................................................................................110
Multiple Input Events Window................................................................................................................................111
Multiple Input Events Window's Fields and Buttons...............................................................................................112
Add New Event Window.........................................................................................................................................113
Add New Event Window's Fields............................................................................................................................113
Add New Output.....................................................................................................................................................114
Add New Output Window's Fields..........................................................................................................................114
Testing the Defined Output ....................................................................................................................................115
Edit Output Window................................................................................................................................................115
Edit Output Window's Fields ..................................................................................................................................116
Testing the Defined Output ....................................................................................................................................116
Advanced Window's Fields ....................................................................................................................................117
New Timer Window ................................................................................................................................................118
New Timer Window's Fields...................................................................................................................................118
Event Buttons (Manual Triggering).........................................................................................................................119
Event Buttons Window...........................................................................................................................................119
Defined Events List ................................................................................................................................................120
Specifying Event Buttons and Timer Events..........................................................................................................120
Editing Event Buttons and Timer Events................................................................................................................121
Associating Event Buttons with External Outputs ..................................................................................................122
Add New Event Window.........................................................................................................................................122
Add New Event Window's Fields............................................................................................................................122
Edit Event Window.................................................................................................................................................123
Edit Event Window's Fields....................................................................................................................................123
Generic Events.......................................................................................................................................................124
Generic Events Window's Events List and Buttons................................................................................................125
Add New Event.......................................................................................................................................................126
General Event Settings Section .............................................................................................................................126
Event Rule String Section ......................................................................................................................................128
Notification Settings Section...................................................................................................................................130
Edit Event Window.................................................................................................................................................131

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General Event Settings Section .............................................................................................................................132
Event Rule String Section ......................................................................................................................................133
Notification Settings Section...................................................................................................................................136
I/O Control..............................................................................................................................................................137
Associating Events with Particular Outputs............................................................................................................137
Output Settings for [Device Name][Camera Name] Window..................................................................................138
Associating Outputs with Manual Control and Detected Motion ............................................................................138
HOW TO .................................................................................................................................140
How to Add an Input-based Event..........................................................................................................................140
How to Add an Event Button..................................................................................................................................141
How to Add a VMD Event.......................................................................................................................................144
How to Add a Generic Event..................................................................................................................................145
How to Add a Timer Event .....................................................................................................................................149
How to Add a Manually Controlled Output.............................................................................................................151
How to Add a Motion-Triggered Output..................................................................................................................155
NETMATRIX ............................................................................................................................158
Config Tab..............................................................................................................................................................158
Event Tab...............................................................................................................................................................160
MONITOR................................................................................................................................162
RECORDING SERVER SERVICE.................................................................................................162
Using the Recording Server Manager....................................................................................................................162
Starting the Recording Server Service...................................................................................................................163
Stop the Recording Server Service........................................................................................................................163
Opening the NetDVMS Application........................................................................................................................164
Monitoring System Status ......................................................................................................................................164
Viewing the Recording Server Log File..................................................................................................................165
Viewing the Image Server Log File ........................................................................................................................165
Accessing the Built-in Help System........................................................................................................................165
Viewing Information about NetDVMS.....................................................................................................................165
Exiting the Recording Server Manager ..................................................................................................................166
Pausing the Recording Server Service ..................................................................................................................166
Resuming the Recording Server Service...............................................................................................................166
What to Do if the Recording Server Service is Stopped ........................................................................................166
SCHEDULING ..........................................................................................................................167
Fields and Check Boxes.........................................................................................................................................168
Calendar Section....................................................................................................................................................170
How to Set or Clear Periods in the Calendar .........................................................................................................170
Colored Bars ..........................................................................................................................................................171
Camera/Alerts Scheduler Window's Copy and Paste Buttons...............................................................................172
VIDEO CLIENTS...............................................................................................173
Server End: Providing Access through Clients......................................................................................................174
IMAGE SERVER .......................................................................................................................174
DOWNLOAD MANAGER............................................................................................................174
Server End: Providing Access Through NetPDA/NetCell Client ............................................................................174
Assess Your Organization's Needs........................................................................................................................175
What is .NET?........................................................................................................................................................175
Differences between NetGuard and NetGuard-EVS..............................................................................................176
NETGUARD-EVS....................................................................................................................177
Installing NetGuard-EVS........................................................................................................................................177
Removing NetGuard-EVS......................................................................................................................................177

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Installation..............................................................................................................................................................177
OCULARIS CLIENT LITE ...........................................................................................................179
Installing Ocularis Client Lite..................................................................................................................................179
Removing Ocularis Client Lite................................................................................................................................179
Installation..............................................................................................................................................................179
NETGUARD.............................................................................................................................180
Accessing NetGuard ..............................................................................................................................................181
NETPDA/NETCELL CLIENT &SERVER ....................................................................................182
NetPDA/NetCell Server..........................................................................................................................................182
NetPDA/NetCell Client ...........................................................................................................................................183
Moving on ..............................................................................................................................................................183
INSTALLING IIS AND .NET FRAMEWORK ..................................................................................183
IIS Installation.........................................................................................................................................................183
.NET Framework Verification .................................................................................................................................184
Allowing Use of .NET Framework (Windows 2003 Only).......................................................................................185
.NET Framework Registration................................................................................................................................186
Installing the NetPDA/NetCell Server.....................................................................................................................186
Verifying the NetPDA/NetCell Server Installation...................................................................................................188
NetPDA/NetCell Server Installation Troubleshooting.............................................................................................190
Installing the NetPDA/NetCell Client......................................................................................................................191
Checking the Wireless Connection ........................................................................................................................191
Starting and Configuring the NetPDA/NetCell Client..............................................................................................192
Starting the NetPDA/NetCell Client........................................................................................................................193
Logging In to the NetPDA/NetCell Client................................................................................................................193
Viewing Live Video.................................................................................................................................................193
Selecting a Camera for Live Viewing .....................................................................................................................194
Full Screen View ....................................................................................................................................................195
PTZ Control............................................................................................................................................................195
PTZ Preset Positions..............................................................................................................................................196
Output Control........................................................................................................................................................196
Returning to the Camera List Page........................................................................................................................196
Viewing Recorded Video........................................................................................................................................196
Selecting a Camera for Viewing of Recordings......................................................................................................197
Browsing and Playing Back Recorded Video.........................................................................................................197
Finding Recordings from a Specific Time and Date...............................................................................................198
Finding Recordings from a Specific Event .............................................................................................................198
Full Screen View ....................................................................................................................................................199
Returning to the Camera List Page........................................................................................................................199
Logging Out of the NetPDA/NetCell Client.............................................................................................................199
VIEWER............................................................................................................200
NETMATRIX MONITOR ...................................................................................201
First Time Configuration.........................................................................................................................................203
Changing the Configuration of a Running NetMatrix Monitor.................................................................................207
Opening the NetMatrix Monitor Window.................................................................................................................207
1×1 and 2×2 View ..................................................................................................................................................207
Camera Information................................................................................................................................................208
Image Aspect Ratios..............................................................................................................................................209
Toggling between Regular and Full Screen View ..................................................................................................209
Changing the Configuration of a Running NetMatrix Monitor.................................................................................209
Accepting Received Commands............................................................................................................................209
Alerts upon Executed Commands..........................................................................................................................210
Shortcut Menus......................................................................................................................................................210

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NETMATRIX MONITOR WINDOW SHORTCUT MENU ...................................................................211
NOTIFICATION AREA SHORTCUT MENU ....................................................................................211
Shutting Down the NetMatrix Monitor Application..................................................................................................212
LOGGING.........................................................................................................213
Log File Types, Locations and Names...................................................................................................................213
Administrator Application Log Files........................................................................................................................213
Recording Server Service Log Files.......................................................................................................................213
Event Log Files.......................................................................................................................................................213
Image Server Service Log Files.............................................................................................................................214
Image Server Service Audit Log Files....................................................................................................................214
Web Server Log Files.............................................................................................................................................214
Image Import Service Log Files..............................................................................................................................214
Export Log Files .....................................................................................................................................................214
Log File Structures.................................................................................................................................................215
Integrity Checks and Possible Error Messages......................................................................................................215
VIDEO DEVICE DRIVERS................................................................................216
Removing Old Version of Video Device Drivers.....................................................................................................216
Installing New Version of Video Device Drivers.....................................................................................................216
DAYLIGHT SAVING TIME................................................................................218
SPRING:SWITCH FROM STANDARD TIME TO DST.....................................................................218
FALL:SWITCH FROM DST TO STANDARD TIME ........................................................................218
VIRUS SCANNING...........................................................................................219
3 GB SWITCHING ............................................................................................220
When Is 3 GB Switching Relevant? .......................................................................................................................220
What to Do: If Running Windows XP Professional or Windows Server 2003 ........................................................221
What to Do: If Running Windows 2008 Server or Windows Vista..........................................................................221
REMOVAL ........................................................................................................223
ENTIRE SYSTEM......................................................................................................................223
REMOVE INDIVIDUAL COMPONENTS .........................................................................................223
REMOVE NETMATRIX ..............................................................................................................224
NetPDA/NetCell Server Removal Procedure.........................................................................................................224
NetPDA/NetCell Client Removal Procedure...........................................................................................................224
Removing the NetPDA/NetCell Client Directly from the PDA.................................................................................224
Removing the NetPDA/NetCell Client from a PC with ActiveSync.........................................................................225
HOW TO ... .......................................................................................................226
ADMINISTRATOR .....................................................................................................................226
Generic Events.......................................................................................................................................................228
Config Tab..............................................................................................................................................................244
Event Tab...............................................................................................................................................................246
DATABASES............................................................................................................................251
Power Outages: Use a UPS...................................................................................................................................251
Windows Task Manager: Be Careful when Ending Processes..............................................................................251
Hard Disk Failure: Protect Your Drives ..................................................................................................................252
REMOVING THE DOWNLOAD MANAGER ....................................................................................252

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Examples of User-Accessible Features .................................................................................................................252
What Does the Welcome Page Look Like?............................................................................................................253
Initial Look..............................................................................................................................................................253
Default Configuration of Download Manager .........................................................................................................253
Download Manager's Tree Structure Explained.....................................................................................................254
Making New Features Available.............................................................................................................................255
Installing New Features on Server.........................................................................................................................255
Making New Features Available through the Download Manager .........................................................................255
Hiding and Removing Features..............................................................................................................................255
Virus Scanning Information....................................................................................................................................256
HELP SYSTEM.........................................................................................................................256
Navigating the Built-in Help System.......................................................................................................................256
Links in Help Topics...............................................................................................................................................257
Printing Help Topics...............................................................................................................................................257
IMAGE SERVER .......................................................................................................................257
Adding a Slave Server......................................................................................258
Removing a Slave Server..................................................................................258
SLC (SOFTWARE LICENSE CODE).....................................................260
Legal Notice
This product manual is intended for general information purposes only, and due care has been taken in its preparation.
Any risk arising from the use of this information rests with the recipient, and nothing herein should be construed as constituting
any kind of warranty.
OnSSI reserves the right to make adjustments without prior notification.
(C) 2009 On-Net Surveillance Systems, Inc. OnSSI and the ’Eye’ logo are registered trademarks of OnSSI. Ocularis,
NetDVMS, NetEVS, NetDVR, ProSight, NetGuard, NetGuard-EVS, NetSwitcher, NetMatrix, NetTransact, NetCentral, NetPDA
and NetCell are trademarks of OnSSI. Other names are the property of their respective owners.

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Welcome
NetDVMS is a powerful and intelligent surveillance solution:
•Compatible with a wide range of different IP video products from the leading manufacturers,
so you choose the hardware you want—in combinations too
•Dependable; with robust and stable performance proven in operation on thousands of cameras
worldwide
•Flexible; with remote access features that let you use the surveillance system from any place
and at any time
•Scalable; with open architecture based on IP technology with ongoing development and
regular updates, which gives you long-term returns on your surveillance investment
•Future-safe; the IP network approach is the foundation for tomorrow—available today
Several Targeted Components in One
NetDVMS consists of a number of components, each targeted at specific tasks and user types:
•The Administrator:The main application used by surveillance system administrators for
configuring the NetDVMS surveillance system server, upon installation or whenever
configuration adjustments are required, e.g. when adding new cameras or users to the
system.
•The Recording Server:A vital part of the surveillance system; video streams are only
transferred to NetDVMS while the recording server is running. The recording server is
automatically installed as a service (the Recording Server service), which will run in the
background on the NetDVMS surveillance system server. You are able to manage the service
through the Recording Server Manager.
•The Image Server:Handles access to the surveillance system for users logging in with
NetGuard, Ocularis Client Lite or NetGuard-EVS, or NetPDA/NetCell Client. The Image Server
itself does not require separate hardware; it runs as a service on the surveillance system
server. Surveillance system administrators handle Image Server configuration, including users'
access rights, through the Image Server Administrator application.
•The Download Manager:Lets surveillance system administrators manage which NetDVMS-
related features your organization's users will be able to access from a targeted welcome page
on the surveillance system server.
•NetGuard, Ocularis Client Lite and NetGuard-EVS:Choice of three types of remote access
clients, each providing users with intuitive remote access to the surveillance system.
NetGuard, Ocularis Client Lite and NetGuard-EVS let users view live video, play back recorded
video, activate outputs, print and export evidence, etc. NetGuard is accessed straight from the
surveillance system server through an Internet Explorer browser. The extra feature-rich
Ocularis Client Lite or NetGuard-EVS should always be downloaded and installed on remote
users' computers.