OptConnect neo 2 User manual

Everything you loved
about OptConnect neo —
times two.
Quick Start Guide

Welcome to neo2!
neo2 is a compact LTE Category 4 multi-carrier cellular
router perfectly suited for kiosks, micro markets, digital
signs and other applications that require high speed
connectivity and the peace of mind of redundant carrier
connections.
Every neo2 comes with OptConnect managed wireless
services and a license to Summit and its API — the
management system designed for your phone, tablet, or
computer.
neo2 also includes Glimpse™, an on board API that
responds to requests from your equipment’s software and
tells your equipment how neo2’s cellular connection is
performing. Only OptConnect has Glimpse™.
Follow Steps 1 through 9 for a successful installation

Simple steps to Place, Plug & Play!
1. Identify neo2 and its included accessories!
2. Position the antenna!
3. Place neo2 and connect antenna & power!
4. Maximize signal strength and quality!
5. Configure your equipment for DHCP!
6. Optionally configure your equipment for Static IP!
7. Connect ethernet cables and test!
8. Identify remote access IP address!
9. Identify remote access ports for non-ATM equipment!
10. Use the OptConnect Private Network for remote access!
11. Manage your OptConnect devices

1. Identify neo2 and its accessories!
•neo2 cellular router
•Antenna with dual leads
•Ethernet cables
•Power adapter
IMPORTANT
•Use only the included power adapter to maintain
warranty coverage.
•The identifiers on the bottom of neo2 are important.
Please do not apply tape in this area.
•Your equipment’s IP settings are critical. See the
steps on the next pages.
Power 5V DC
Ethernet
LAN X 2
Cellular Activity
LED
Signal Quality
LEDs X 4

2. Position the antenna!
•Avoid placing the antenna inside equipment
constructed entirely or mostly of metal
•Position the antenna’s magnetic base on a metal
surface 3 - 5 inches from any edge — location on a
metal surface can improve signal strength
•Orient the antenna
1. Point vertically upward (best)
2. Point vertically downward, routing antenna cable
away from antenna shaft (next best)
3. Point horizontally (least preferred)
•The position and orientation of the antenna can be
optimized in Step 4

3. Place neo2, connect antenna & power!
•Place neo2 in your equipment
•Route antenna leads to neo2
•Connect both antenna leads to neo2 and fully tighten
•Route power adapter’s cord from power source to neo2
•Connect power cord to neo2 — ensure the green LED
next to the power port glows
•After 10 - 60 seconds, ensure the amber Cellular
Activity LED glows or flashes
IMPORTANT — when neo2 powers on the first time it
may download a software update. This is indicated by a
rapidly flashing amber Cellular Activity LED for 1 - 2
minutes and may be followed by the LED going dark
while neo2 reboots. You must allow this process to
complete.

4. Maximize signal strength and quality!
Adjust antenna placement to maximize the number of
green Signal Quality LEDs. Optionally, verify in Summit:
1. Log in to the OptConnect Summit portal at
summit.optconnect.com
2. Click Total Devices link
3. Locate serial number on neo2 and scroll to find it or
type it into Search/Filter box and press Enter
4. Click neo2’s link to view Signal Strength in On
Demand Info section
5. Adjust antenna position by an inch or two
6. Click Refresh on Demand Info button — Important:
neo2 can take 15 seconds to update
7. Repeat steps 5-6 above until signal strength is
maximized and signal quality is maximized
8. If it is not possible to maximize both strength and
quality, maximize quality
9. Recommended: enter your device’s identifier and
description

5. Configure your equipment for DHCP!
If you wish to initiate a remote connection to your equipment
from your host, do not use DHCP. Go to Step 6 to set a Static
IP.
•Set your equipment to obtain an IP address through DHCP
IMPORTANT — if you are connecting an ATM to neo2,
your ATM settings should be set according to the
instructions provided by your transaction processor,
and full security should be enabled. For options and
detailed instructions related to RMS settings contact
our Customer Care Center at 877.678.3343.

6. Optionally configure your equipment for
Static IP!
Skip to Step 7 if you do not need to initiate a connection from
your host to your equipment through neo2
•Set your equipment as follows:
IP address!192.168.1.11
Subnet mask!255.255.255.0
Gateway!! 192.168.1.90
DNS server 1!192.168.1.90
DNS server 2!8.8.8.8!
•If you have a second piece of equipment to which you need
to initiate a connection from your host, configure it as above
with an IP address of 192.168.1.12

7. Connect ethernet cables and test!
•Connect the ethernet cable to your equipment and to neo2 —
ensure the amber LED next to the ethernet port glows or
flashes
•Restart your equipment or cause it to refresh its network
environment
•Perform a test with your equipment
•If the test fails
1. Restart your equipment
2. Confirm your equipment’s IP configuration (see Step 5 or
Step 6)
3. If your equipment is using a DHCP IP address, confirm it
has been issued one by neo2, e.g. 192.168.1.115
4. Repeat test
5. Contact our Customer Care Center at 877.678.3343

8. Identify remote access IP address!
Skip to Step 11 if you do not need to initiate a connection
from your host to your equipment through neo2
•Look up the IP address of your neo2 in Summit or contact our
Customer Care Center at 877.678.3343
•Ensure your equipment is configured for a static IP address
(see Step 6)

9. Identify remote access port numbers!
Skip to Step 11 if you do not need to initiate a connection from
your host to your equipment through neo2.
•neo2 is configured for common remote access protocols such
as http, https, RDP, vnc, ssh, GoToMyPC, etc. for two clients
•Learn your preferred protocol’s TCP/IP port number from a
manual or published resources, e.g. https is port 443
•Prepend a digit to the protocol’s port number to reach your
equipment according to the table below where xxx is the port
number to which your equipment will respond:
To reach your equip on port xxx!Contact port
192.168.1.11!!xxx..............................
192.168.1.12!!2xxx..............................
•Example: directing your browser to <neo2 IP address>:2443
establishes an https session on port 443 with your equipment
at IP address 192.168.1.12, the 2nd device in the table above
•neo2 is pre-configured for remote access to two static IP
clients as per the table above. Contact our Customer Care
Center at 877.678.3343 for custom configurations.

10. Use the OptConnect Private Network
for remote access!
Skip to Step 11 if you do not need to initiate a connection from
your host to your equipment through neo2.
OptConnect cellular products, including neo2, operate on a
private network to protect them and your equipment from
attempted malicious access originating from the Internet.
Your computer, host system, or company’s o"ce network
must use VPN credentials to be granted access to our private
network and to remotely access your equipment.!
If this neo2 is your first OptConnect device, contact our
Customer Care Center at 877.678.3343 to install our free
software VPN client or to discuss other options.
If this neo2 is part of a larger portfolio of OptConnect devices,
your company is already using credentials to remotely access
your equipment. You do not need to take any additional steps
for remote access.

11. Manage your OptConnect devices!
neo2 includes a license to Summit and its API to help you
manage your cellular devices. Log in at summit.optconnect.com
or contact our Customer Care Center at 877.678.3343.

FAQ!
How do I log in to neo2?!
There is no log in for neo2. OptConnect manages all aspects
of neo2 as part of our Managed Wireless Services.
How do I change neo2’s IP address, firewall settings, etc.?!
Each neo2 you receive is configured to your specifications
before it arrives. neo2 does not need to be configured on site
unless your equipment/application requirements have
changed. Contact our Customer Care Center at
877.678.3343 to adjust neo2’s configuration.
How do I know if neo2 is online?!
The amber Cellular Activity LED will flash or glow steadily
when neo2 is communicating with the cellular network. For
more detailed performance and historical information see
Summit at summit.optconnect.com or add Glimpse™ support
to your equipment’s software.
How do I get support?!
Contact our Customer Care Center at 877.678.3343.

Let us show you why thousands of customers
have made OptConnect the leading IoT
managed services provider for headache-free
cellular connectivity with award-winning
products and top-rated customer service.!
optconnect.com!
877.678.3343
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