OptConnect neo 2 User manual

Quick Start Guide
Everything you loved about
OptConnect neo – times two.

Welcome to neo2 dura
neo2 dura is a compact LTE Category 4 multi-carrier cellular
router perfectly suited for industrial applications that
require high speed connectivity and the peace of mind of
redundant carrier connections.
neo2 dura’s small size allows it to t almost anywhere.
Every neo2 dura comes with OptConnect managed
wireless services and a lifetime license to Summit – the
management system designed for your phone, tablet, or
computer.
neo2 dura also includes Glimpse™, and on board API that
responds to requests from your equipment’s software
and tells your equipment how the cellular connection is
performing. Only OptConnect has Glimpse™.
Follow steps 1 through 11 for a successful installation.

Simple steps to Place, Plug & Play
1. Identify neo2 dura and its included accessories
2. Position the antenna
3. Place neo2 dura and connect antenna & power
4. Maximize signal strength and quality
5. Congure your equipment for DHCP
6. Congure your equipment for Static IP
7. Connect ethernet cable and test
8. Identify remote access IP address
9. Identify remote access port
10.Use the OptConnect Private Network for remote access
11.Manage your OptConnect Device

1. Identify neo2 dura and its accessories
IMPORTANT
• Use only the included power adapter to maintain
warranty coverage.
• The identiers on the bottom of neo2 are important.
• Your equipment’s IP settings are critical. See the steps on
the next pages.

2. Position the antenna
• Avoid placing the antenna inside equipment constructed
entirely or mostly of metal
• Position the antenna’s magnetic base on a metal surface
3-5 inches from any edge – location on a metal surface
can improve signal strength
• Orient the antenna
1. Point vertically upward (best)
2. Point vertically downward, routing antenna cable
away from antenna shaft (next best)
3. Point horizontally (least preferred)
• The position and orientation of the antenna can be
optimized in Step 4

3. Place neo2 dura, connect antenna & power
• Place neo2 dura in your equipment
• Route antenna leads to neo2 dura
• Connect both antenna leads to neo2 dura and fully tighten
• Route power adapter’s cord from power source to neo2
dura
• Connect power cord to neo2 dura – ensure the green LED
next to the power port glows
• After 10-60 seconds, ensure the middle green LED glows or
ashes
IMPORTANT – when neo2 dura powers on the rst time
it may download a software update. This is indicated by
a rapidly ashing middle green LED light for 1-2 minutes
followed by the LED going dark while neo2 dura reboots. You
must allow this process to complete.

4. Maximize signal strength and quality
neo2 dura may work well at this point. However, this step is
strongly recommended to avoid potential future issues.
1. Log in to the OptConnect Summit portal at
2. Click Total Devices link
3. Locate serial number on neo2 dura and scroll to nd it
or type it in Search/Filter box and press Enter
4. Click neo2 dura’s link to view Signal Strength in On
Demand Info section
5. Adjust antenna position by an inch or two
6. Click Refresh on Demand Info button – Important: neo2
dura can take 15 seconds to update
7. Repeat steps 5-6 until signal strength is maximized and
signal quality is maximized
8. If it is not possible to maximize both signal strength and
quality, maximize quality
9. Recommended: enter your device’s identied and
description
summit.optconnect.com

5. Congure your equipment for DHCP
If you wish to initiate a remote connection to your
equipment from your host, do not use DHCP. Got to Step 6
to set up a Static IP.
• Set your equipment to obtain an IP address through
DHCP

6. Optionally Congure your equipment for
Static IP
Skip to step 7 if you do not need to initiate a connection
from your host to your equipment through neo2 dura
• Set your equipment as follows:
• If you have a second piece of equipment to which you
need to initiate a connection from your host, congure it
as above with an IP address of 192.168.1.12
IP address
Subnet mask
Gateway
DNS server 1
DNS server 2
192.168.1.11
255.255.255.0
192.168.1.90
192.168.1.90
8.8.8.8

7. Connect ethernet cable and test
• Connect the ethernet cable to your equipment and to
neo2 dura – ensure the amber LED next to the ethernet
port glows or ashes
• Restart your equipment or cause it to refresh its network
environment
• Perform a test with your equipment
• If the test fails
1. Restart your equipment
2. Conrm your equipment’s IP conguration (see Step
5 or Step 6)
3. If your equipment is using a DHCP IP address,
conrm it has been issued one by neo2 dura, ex.
192.168.1.115
4. Repeat test
5. Contact our OptConnect Customer Care Center at
877.678.3343 x3

8. Identify remote access IP address
Skip to step 11 if you do not need to initiate a connection
from your host to your equipment through neo2 dura
• Look up the IP address of your neo2 dura in Summit or
contact our Customer Care Center at 877.678.3343
• Ensure your equipment is congured for a static IP
address (see Step 6)

9. Identify remote access ports numbers
Skip to Step 11 if you do not need to initiate a connection
from your host to your equipment through neo2 dura.
• neo2 dura is congured for common remote access
protocols such as https, RDP, vnc, ssh, GoToMyPC, etc. for
two clients
• Learn your preferred protocol’s TCP/IP port number from a
manual or published resources, ex. https is port 443
• Prepend a digit to the protocol’s port number to reach
your equipment according to the table below where xxx is
the port number on which your equipment will respond:
• Ex: directing your browser to <neo2 dura IP address> :
2443 establishes an https session on port 443 with your
equipment at IP address 192.168.1.12, the 2nd device in the
table above
• neo2 dura is pre-congured for remote access to two static
IP clients as per the table above. Contact our Customer Care
Center at 877.678.3343 for custom congurations.
To reach your equip on port xxx
192.168.1.11....................................
192.168.1.12....................................
Contact port
xxx
2xxx

10. Use the OptConnect Private Network for
remote access
Skip to Step 11 if you do not need to initiate a connection
from your host to your equipment through neo2 dura.
OptConnect cellular products, including neo2 dura, operate
on a private network to protect them an your equipment
from attempted malicious access originating from the
Internet.
Your computer, host system, or company’s oce network
must use VPN credentials to be granted access to our
private network and to remotely access your equipment.
If this neo2 dura is your rst OptConnect device, contact our
Customer Care Center at 877.678.3343 to install our free
software VPN client or to discuss other options.
If this neo2 dura is part of a larger portfolio of OptConnect
devices, your company is already using credentials to
remotely access your equipment. You do not need to take
any additional steps for remote access.

11. Manage your OptConnect Device
neo2 dura includes a lifetime license to Summit to help you
manage your cellular devices.
Log in at summit.optconnect.com or contact our Customer
Care Center at 877.678.3343.
FAQ
How do I log in to neo2 dura?
There is no log in for neo2 dura. OptConnect manages
all aspects of neo2 dura as part of our Managed Wireless
Services.
How do I change neo2 dura’s IP address, rewall
settings, etc.?
Each neo2 dura you receive is congured to your
specications before it arrives. neo2 dura does not
need to be congured on site unless your equipment/
application requirements have changed. Contact our
Customer Care Center at 877.678.3343 to adjust neo2
dura’s conguration.
How do I know if neo2 dura is online?
The middle green LED will ash or glow steadily when
neo2 dura is communicating with the cellular network.
For more detailed performance and historical information

see Summit at summit.optconnect.com or add Glimpse™
support to your equipment’s software.
How do I get support?
Contact our Customer Care Center at 877.678.3343

Let us show you why thousands of customers
have made OptConnect the leading IoT managed
services provider for headache-free cellular
connectivity with award-winning products and
top-rated customer service.
OptConnect.com
877.678.3343