OptConnect neo User manual

Quick Start Guide
Size Matters

Welcome to neo
neo is an LTE Category 3 cellular router perfectly suited
for smart vending, digital signage, kiosks, smart safes, and
many other applications.
neo’s small size allows it to t almost anywhere.
Every neo comes with OptConnect managed wireless
services and a lifetime license to Summit – the
management system designed for your phone, tablet, or
computer.
neo also includes Glimpse™, and on board API that
responds to requests from your equipment’s software
and tells your equipment how neo’s cellular connection is
performing. Only OptConnect has Glimpse™.
Follow steps 1 through 9 for a successful installation.

Simple steps to Place, Plug & Play
1. Identify neo and its included accessories
2. Position the antenna
3. Place neo and connect antenna & power
4. Maximize signal strength and quality
5. Congure your equipment for DHCP
6. Congure your equipment for Static IP
7. Connect ethernet cable and test
8. Identify remote access IP address
9. Identify remote access ports for non-ATM equipment
10.Use the OptConnect Private Network for remote access
11.Manage your OptConnect Device

1. Identify neo and its accessories
• neo cellular router
• Antenna with dual leads
• Ethernet Cable
• Power adapter
IMPORTANT
• Use only the included power adapter to maintain
warranty coverage
• Your equipment’s IP settings are critical. See the steps on
the next pages.

2. Position the antenna
• Avoid placing the antenna inside equipment constructed
entirely or mostly of metal
• Position the antenna’s magnetic base on a metal surface
3-5 inches from any edge – location on a metal surface
can improve signal strength
• Orient the antenna
1. Point vertically upward (best)
2. Point vertically downward, routing antenna cable
away from antenna shaft (next best)
3. Point horizontally (least preferred)
• The position and orientation of the antenna can be
optimized in Step 4

3. Place neo, connect antenna & power
• Place neo in your equipment
• Route antenna leads to solo
• Connect both antenna leads to neo and fully tighten
• Route power adapter’s cord from power source to neo
• Connect power cord to neo – ensure the green LED next
to the power port glows
• After 10-60 seconds, ensure the middle green LED glows
or ashes
IMPORTANT – when neo powers on the rst time it may
download a software update. This is indicated by a rapidly
ashing middle green LED light for 1-2 minutes followed by
the LED going dark while neo reboots. You must allow this
process to complete.

4. Maximize signal strength and quality
neo may work well at this point. However, this step is
strongly recommended to avoid potential future issues.
1. Log in to the OptConnect Summit portal at
2. Click Total Devices link
3. Locate serial number on neo and scroll to nd it or type
it in Search/Filter box and press Enter
4. Click neo’s link to view Signal Strength in On Demand
Info section
5. Adjust antenna position by an inch or two
6. Click Refresh on Demand Info button – Important: neo
can take 15 seconds to update
7. Repeat steps 5-6 until signal strength is maximized and
signal quality is maximized
8. If it is not possible to maximize both signal strength and
quality, maximize quality
9. Recommended: enter your device’s identied and
description
summit.optconnect.com

5. Congure your equipment for DHCP
If you wish to initiate a remote connection to your
equipment from your host, do not use DHCP. Got to Step 6
to set up a Static IP.
• Set your equipment to obtain an IP address through
DHCP
• Special case for ATMs
• Congure your ATM according to your processor’s
setup guide as if you were connecting it to a LAN,
DSL modem, or other landline Internet connection.
Use the host addresses, host ports, protocols, and
TLS encryption settings exactly as your processor
instructs. (Note: this may be dierent from other
OptConnect products.)
• IMPORTANT – OptConnect strongly recommends
that you enable TLS encryption and SSL Certicate
Verication on your ATM to prevent attacks such
as “man in the middle.” Enabling SSL Certicate
Verication may require later ATM software versions
from your equipment’s manufacture.

• Follow the instructions immediately above, but set
your ATM’s IP Address to 192.168.1.91
• If you require outbound RMS, enter your RMS server’s
protocols, and TLS encryption settings exactly as
your processor instructs. For proper security, enable
SSL Certicate Verication.
6. Congure your equipment for Static IP
Skip this step if you do not need to initiate a connection
from your host to your equipment through neo
• Set your equipment as follows:
• Special case for ATMs
IP address
Subnet mask
Gateway
DNS server 1
DNS server 2
192.168.1.11
255.255.255.0
192.168.1.90
192.168.1.90
8.8.8.8

7. Connect ethernet cable and test
• Connect the ether net cable to your equipment and to neo
– ensure the green LED next to the ethernet port glows
• Restart your equipment or cause it to refresh its network
environment
• Perform a test with your equipment
• If the test fails
1. Restart your equipment
2. Conrm your equipment’s IP conguration (see Step
5 or Step 6)
3. If your equipment is using a DHCP IP address,
conrm it has been issued one by neo, ex.
192.168.1.__
4. Repeat test
5. Contact our OptConnect Customer Care Center at
877.678.3343

• If you have more than one piece of equipment,
congure the second piece of equipment as directed
in Step 6 with an address of 192.168.1.12
• Continue to Step 9
• Congure your ATM to communicate to your RMS
server’s hostname/IP address and port number.
(Note: this may be dierent from other OptConnect
Products.)
• Congure your RMS host system to contact your ATM
using neo’s IP address and the standard OptConnect
RMS ports
• For ATMs:
8. Identify remote access IP address
Skip to step 11 if you do not need to initiate a connection
from your host to your equipment through neo
• Look up the IP address of your neo in Summit or contact
our Customer Care Center at 877.678.3343
• Ensure your equipment is congured for a static IP
address (see Step 6)
• For equipment other than ATMs:

9. Identify remote access ports for non-ATM
equipment
• neo is congured for common remote access protocols
such as https, RDP, vnc, ssh, GoToMyPC, etc. for two clients
• Learn your preferred protocol’s TCP/IP port number from a
manual or published resources, ex. https is port 443
• Prepend a digit to the protocol’s port number to reach
your equipment according to the table below where xxx is
the port number on which your equipment will respond:
• Ex: directing your browser to <neo IP address> : 2443
establishes an https session on port 443 with your
equipment at IP address 192.168.1.12, the 2nd device in
the table above
• neo is pre-congured for remote access to two static IP
clients as per the table above. Contact our Customer Care
Center at 877.678.3343 for custom port congurations or
to support remote access for more than two clients.
To reach your equip on port xxx
192.168.1.11....................................
192.168.1.12....................................
Contact port
xxx
2xxx

10. Use the OptConnect Private Network for
remote access
Skip to Step 11 if you do not need to initiate a connection
from your host to your equipment through neo.
OptConnect cellular products, including neo, operate on a
private network to protect them an your equipment from
attempted malicious access originating from the Internet.
Your computer, or your host system, must use VPN
credentials to be granted access to our private network and
to remotely access your equipment through neo.
If this neo is your rst OptConnect device, contact our
Customer Care Center at 877.678.3343 to install our free
software VPN client or to discuss other options.
If this neo is part of a larger portfolio of OptConnect
devices, your company is already using credentials to
remotely access your equipment. You do not need to take
any additional steps for remote access.

11. Manage your OptConnect Device
neo includes a lifetime license to Summit to help you
manage your cellular devices.
Log in at summit.optconnect.com or contact our Customer
Care Center at 877.678.3343

FAQ
How do I log in to neo?
There is no log in for neo. OptConnect manages all
aspects of neo as part of our Managed Wireless Services.
How do I change neo’s IP address, rewall settings, etc.?
Each neo you receive is congured to your specications
before it arrives. neo does not need to be congured on
site unless your equipment/application requirements
have changed. Contact our Customer Care Center at
877.678.3343 to adjust neo’s conguration.
How do I know if neo is online?
The middle green LED will ash or glow steadily when
neo is communicating with the cellular network. For
more detailed performance and historical information
see Summit at summit.optconnect.com or add Glimpse™
support to your equipment’s software.
How do I get support?
Contact our Customer Care Center at 877.678.3343

Let us show you why thousands of customers
have made OptConnect the leading IoT managed
services provider for headache-free cellular
connectivity with award-winning products and
top-rated customer service.
OptConnect.com
877.678.3343