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General Terms and Conditions of Service:
In addition to these General Terms and Conditions of Service, Subscriber agrees to be bound by the Terms of Service for the applicable
Optimum service as set forth at www.optimum.net, such as Optimum TV, Optimum Online and Optimum Voice, as such may be updated
from time to time (collectively, the “Terms of Service”), which are incorporated herein by this reference. In the event of any conflict between
these Terms and Conditions below and the Terms of Service, the Terms of Service shall control.
1 Payment of charges: Subscriber will be billed monthly in advance for Services to be received, plus pro rata charges, if any, for periods not
previously billed. Subscriber will be billed monthlyfor Pay Per View, On Demand or other Services ordered where charges are based on
actual usage or on orders placed during the previous month. Subscriber agrees to pay all undisputed monthly charges and all applicable fees
and taxes as itemized on the Cablevision monthly bill and notify Cablevision of disputed items within thirty (30) days of receipt, or longer as
provided by applicable law. Failure to pay charges billed (including checks returned for insufficient funds) may result in discontinuance of
Service, the removal of all Cablevision Equipment (as defined below) and/or imposition of a late payment or service charge. If the Subscriber
has more than one account (Business and/or Residential) served by Cablevision, all Cablevision provided Services at all locations may be
subject to discontinuance of Service in the event any one account remains unpaid. In the event collection activities are required, an additional
collection charge may be imposed.
2 Cablevision property: All equipment, including, but not limited to, any cables, wires, amplifiers, cable boxes, access cards, remotes, cable
cards, battery backup units, modems, and routers distributed to and/or installed for use in the Subscriber’s service location(s) by or on behalf
of Cablevision (“Equipment”) remains the property of Cablevision. None ofthe Equipment shall become a fixture. Cablevision property is
intended to service and reside at the specific service location and is not to be used off premises without Cablevision authorization. Subscriber
must return all Equipment upon substitution of use or termination of Service. Failure to do so will result in a charge to be determined in
accordance with Cablevision’s then current schedule of charges for non-returned Equipment, which amount shall be due immediately.
Subscriber agrees to pay such charge whether the Equipment is lost (through theft or otherwise), damaged or destroyed.
3 Disruption of service: In no event shall Cablevision be liable for any failure or interruption of Service, including, without limitation, those
failures and interruptions resulting in part or entirely from circumstances beyond Cablevision’s reasonable control. Subject to applicable law,
credit with respect to Subscriber’s recurring monthly subscription fee shall be given for qualifying outages of Cablevision Services.
4 Repair of cablevision equipment: Cablevision will repair and/or replace defective Equipment, if any, as long as such damage was not
caused by misuse or other improper operations or handling by Subscriber. Cablevision is not responsible forthe maintenance or repair of
Subscriber-provided equipment, including, but not limited to, television sets, or other video equipment, computers, modems, or any other
related Subscriber-provided equipment. Cablevision makes no warranties, with respect to Equipment or Service provided by Cablevision or
with respect to the Equipment’s compatibility with any Subscriber provided equipment.
5 Subscriber property: Cablevision assumes no responsibility and shall have no responsibility for the condition or repair of any Subscriber-
provided equipment and/or software. Subscriber is responsible forthe repair and maintenance of Subscriber-provided equipment and/or
software. Cablevision is not responsible or liable for any loss or impairment of Cablevision’s Service due in whole or in part to a malfunction,
defect or otherwise caused by Subscriber-provided equipment and/or software.
6 Taxes: Subscriber agrees to pay any local, state orfederal taxes imposed or levied on or with respect to the Services, the Equipment or
installation or service charges incurred with respect to the same.
7 Care of Cablevision property: Subscriber agrees that neither Subscriber nor any other person (except Cablevision’s authorized personnel)
will open, tamper with, service, make any alterations to, or remove any Equipment from the service address of initial installation. Any alteration,
tampering, removal, etc., orthe use of equipment which permits the receipt of Services without authorization, or the receipt of Services to an
unauthorized number of outlets, or to unauthorized locations, constitutes theft of service and is prohibited.
8 Access to subscriber premises: Subscriber authorizes Cablevision and its employees, agents, contractors and representatives to access and
otherwise enter the Subscriber’s premises to install, inspect, maintain and/or repair the Equipment and, upon the termination of Service, to
remove the same from the premises. Cablevision’s failure to remove its Equipment shall not be deemed an abandonment thereof.
9 Assignment or transfer: This Agreement and the Services and/or Equipment supplied by Cablevision are not assignable or otherwise
transferable by Subscriber, without specific written authorization from Cablevision.
10Termination of service: Unless otherwise terminated in accordance with the terms hereof or the Terms of Service, this agreement shall
automatically renew on a month-to-month basis. Subscriber acknowledges that upon such renewal, all pricing is subject to change.
11Breach of agreement: In the event of any breach of this agreement (including the Terms of Service) by Subscriber, the failure of Subscriber to
abide by the rates, rules and regulations of Cablevision, the failure of Subscriber to provide and maintain accurate registration information, or
any illegal activity by the Subscriber using the Service, this agreement may be, at Cablevision’s option, terminated and Cablevision’s Equipment
removed. Subscriber shall pay reasonable collection and/or attorney’s fees to Cablevision in the event that Cablevision shall find it necessary to
enforce collection or to preserve and protect its rights under this agreement.
12Security deposit: Any security deposit given by Subscriber for the Equipment or Cablevision’s Service will be due and payable upon the first
monthly billing cycle. Such security deposits will be returned to Subscriber within sixty (60) days of termination of Cablevision’s Service so long as
payment has been made for all amounts due on Subscriber’s account and Subscriber has returned the Cablevision Equipment undamaged.
13Content and services: All content, program services, program packages, number of channels, channel allocations, broadcast channels,
interactive services, e-mail, data offerings and other services are subject to change in accordance with applicable law.
14Rates: All rates are subject to change in accordance with applicable law.
15Late fee: If your account is 30 days past due, a reminder message will be included on your monthly bill. Ifyour past due balance remains unpaid,
you may be charged an applicable late fee in addition to your past due balance at Cablevision’s then current rate. If your account remains unpaid,
your Services may be disconnected. You can avoid incurring late fees by paying your monthly bill promptly.
16Disclaimer: Cablevision assumes no liability for any program, services, content or information distributed on or through the Services, and
Cablevision expressly disclaims any responsibility or liability for your use thereof. Further, Cablevision shall not be responsible for any products,
merchandise or prizes promoted or purchased through the use of the Services.
17Entire agreement: These Terms and Conditions (including the Terms of Service) constitute the entire agreement between the Subscriber
and Cablevision. No undertaking, representation or warranty made by an agent or representative of Cablevision in connection with the sale,
installation, maintenance or removal of Cablevision’s Services or Equipment shall be binding on Cablevision except as expressly included herein.
