Osram LIGHTIFY User manual
www.osram.com/lightify-4you
LIGHTIFY Home - Onboarding-Guide
Onboarding OSRAM LIGHTIFY 1
What do you need to get started?
1
4
3
2
Please note:
•Check the transmission frequency of your router. You
can integrate LIGHTIFY at 2.4 GHz, only.
•Please change the presettings (automatic selection)
from 1 to 10 (channels 11, 12 and 13 are not
supported).
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LIGHTIFY Home –Onboarding-Guide
Onboarding OSRAM LIGHTIFY 2
First Steps
12
34
Please choose “Get
started”
a) Pleasegive
permissiontothe
LIGHTIFY App to use
the camera
b) Scan the QR code or
enter the serial
number(S/N)which
you canfindon the
back side of the
Gateway.
a) Pleasecopy the
activationcode from
the e-mail (you can
also enter the code
manually).
b) Get News about
LIGHTIFYby
pressing the key
„Yes“ and tap on
„PROCEED“.
b
a
a
b
Please enter your name,
e-mail address,
password, and accept
the terms and
conditions.
Please use a password
with a minimum of six
characters.
Press “CREATE MY
ACCOUNT” to continue.
Afterwards you will
receive an activation
code by e-mail.
Please note:
▪The activation code is only valid for 60 minutes.
▪Please check your spam folder, if you did not receive a lightify e-mail in your inbox.
▪In case you have not received an activation code, please write an e-mail to our customer support lightify@osram.com or repeat the process with
another domain (for example @gmail.com or @icloud.com)
▪When contacting our customer support, please add a picture of the back side of your Gateway with the identifiable serial number S/N.
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LIGHTIFY Home - Onboarding-Guide
Onboarding OSRAM LIGHTIFY 3
First Steps
Please press “PROCEED”
to configure your Gateway.
6
5
78
Please connect the
Gateway with the power
socket to start the
configuration and press
„PROCEED“
“What´s new”
Get an overview about
all new features in
the LIGHTIFY App.
Press on the arrow to
continue.
b
a
On devices running with Android 8 or higher, the operating system
requires an app location tracking permission to verify the WiFi
connection. See step 12 to deactivate the permission. For further
information, see page 6.
c
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LIGHTIFY Home - Onboarding-Guide
Onboarding OSRAM LIGHTIFY 4
First Steps
10
11
Please connect to the
WiFi hotspot of your
Gateway:
1. Copy the WiFi
password
2. Go to the WiFi
settings of your
mobile phone
3. Select the Gateway's
WiFi (Lightify-
XXXXXX) and enter
the password. The
connection to your
Gateway should now
be established.
4. Return to the
LIGHTIFY App and
press “PROCEED”
12
Please connect your
Gateway to your home WiFi.
a) If the WiFi list is not
displayed, please make
sure that the "mobile
data“ is switched off
b) Select your home WiFi
c) Enter the password of
your home WiFi
a
b
.
ab
c
On devices running with
Android 9 or higher, the
operating system has to
track the device's
location (GPS), to
confirm the connection
to the required WiFi
network. You can
disable the permission
again in step 12. For
further information, see
page 6.
Gateway-
WLAN
9
In this step iPhone users
will be connected directly
to the Gateway Wi-fi.
Please click on Connect to
proceed to step 12.
If this doesn´t work or you
want to connect manually,
please tap on “press here”
and you will be directed to
step 11.
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LIGHTIFY Home - Onboarding-Guide
Onboarding OSRAM LIGHTIFY 5
First Steps
14 15
Please confirm the
displayed time zone or
adjust it manually and
press “PROCEED”
Please plug in your LIGHTIFY
or compatible ZigBee®
Devices:
•Please select the device
you want to add
•Please follow the
instruction on the opening
screen
•Lights & Plugs: if the device
is not listed, please turn it
off and then on
•You will find the added
devices in the list. If the
device has been installed
correctly, you will get an
optical or acoustical
feedback.
For information about the integration of additional ZigBee® devices,
such as lamps, lights, switches, or sensors, please see our App
Guide.
Please find more information about when your
“Gateway is not connected”
1) Please reset the Gateway by pushing the key for 5 seconds
2) Please plug your Gateway out and plug it in again and press
“DONE”
3) Please start the onboarding process again at step 6 in this
manual
1 2
13 b
13
a) The Gateway is now connecting to the WiFi
b) Once your system is connected, the Gateway LED turns
green. When the LED turns orange, the connection with the
home WiFi has failed (see page 5)
c) Android 8 or higher: you have now the option to deactivate
the location permission in the “Location settings”
abc
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Additional information for Android user
Onboarding OSRAM LIGHTIFY 6
Operating systems 8 or higher
b
a
a) Press „Allow“ to activate the location tracking in the
LIGHTIFY App—you will automatically get forwarded to the
next step. After pressing „Deny“, screen b) opens.
b) Please press on „Retry“ to confirm the location tracking—
this is needed to successfully connect the Gateway with
your home WiFi. After pressing „Skip“, screen c) opens.
c) When pressing „OK“, the screen „Connect to Gateway“
opens. Please go to the WiFi settings of your mobile phone
and check, if the connection has been established.
a) Please press „OK“ to enable the device's location tracking
for Google´s location service
b) After the location tracking has been activated, press "Retry"
to continue.
Furhter information to step 10: deactivate the location
tracking for Android 9 and higher
Further information to step 8: location permission for Android 8
and higher
On devices running with Android 8 or higher, the operating system needs to track the device's location (GPS), to confirm the
connection to the required WiFi network. See step 12 to deactivate the permission.
cab
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Your LIGHTIFY system is not working after your router
has been replaced? This is what you can do:
Onboarding OSRAM LIGHTIFY 7
You have replaced your router and cannot reconnect to your Gateway? Please proceed as follows:
1. Note the Gateway SSID and password from the Gateway's back side.
2. The Gateway WiFi will be displayed in the list of available networks in your phone’s settings after 60
seconds. Now you can connect your device to the LIGHTIFY® Gateway (find SSID and password
on the Gateway's back side).
3. You can start the app once you are connected to the LIGHTIFY Gateway.
4. Finally, follow the instructions under: “Menu -> System settings -> Gateway: WiFi configuration”.
Now the initial operation is finished. Please see our app guide to change your settings.
For further information, see our FAQ’s, or contact our customer support under lightif[email protected]
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