Outdoor Lifestyles CARODG36I-C User manual

1
Outdoor Lifestyles by Hearth & Home Technologies • Carolina-C Owner’s Manual • 4067-981 Rev. B • 8/17
Owner’s Manual
Care and Operation
INSTALLER: Leave this manual with party responsible for use and operation.
OWNER: Retain this manual for future reference.
NOTICE: DO NOT discard this manual!
Models:
DANGER
If you smell gas:
1. Shut off gas to the appliance.
2.Extinguishanyopename.
3. If odor continues, keep away from the
appliance and immediately call your gas
supplierorredepartment.
WARNING: For Outdoor Use Only.
WARNING
Donotstoreorusegasolineorotherammable
vapors and liquids in the vicinity of this or any
other appliance.
An LP-cylinder not connected for use shall not
be stored in the vicinity of this or any other
appliance.
WARNING: Improper installation, adjustment,
alteration, service or maintenance can cause injury or property
damage. Read the installation, operating and maintenance
instructions thoroughly before installing or servicing this
equipment.
WARNING! Risk of Fire!
Donotinstallglassdoorsonthisreplace.
Glass doors could cause overheating of
adjacent structures.
CARBON MONOXIDE HAZARD
This appliance can produce carbon monoxide
which has no odor.
Using it in an enclosed space can kill you.
Never use this appliance in an enclosed space
such as a camper, tent or home.
DANGER
CARODG36I-C
CARODG42I-C

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Outdoor Lifestyles by Hearth & Home Technologies • Carolina-C Owner’s Manual • 4067-981 Rev. B • 8/17
Listing Label Information/Location
A. Congratulations
Congratulations on selecting an Outdoor Lifestyles gas
replace, an elegant and clean alternative to wood burning
replaces. The Outdoor Lifestyles gas replace you have
selected is designed to provide the utmost in safety,
reliability, and efciency.
As the owner of a new replace, you’ll want to read and
carefully follow all of the instructions contained in this
owner’s manual. Pay special attention to all cautions and
warnings.
This owner’s manual should be retained for future
reference. We suggest that you keep it with your other
important documents and product manuals.
The information contained in this owner’s manual, unless
noted otherwise, applies to all models and gas control
systems.
Your new Outdoor Lifestyles gas replace will give you
years of durable use and trouble-free enjoyment. Welcome
to the Outdoor Lifestyles family of replace products!
The model information regarding your specic replace can be found on
the rating plate usually located in the control area of the replace.
Read this manual before operating this appliance.
Please retain this Owner’s Manual for future reference.
Read the Installation Manual before making any installation or nishing changes.
1 Welcome
Brand: ________________________________________________ Model Name: ___________________________
Serial Number:__________________________________________ Date Installed: __________________________
Appliance Information:
Local Dealer Information
DEALER: Fill in
your name, address,
phone and email
information here and
appliance information
below.
Dealer Name: ________________________________________________________
Address: ____________________________________________________________
____________________________________________________________
Phone: _____________________________________________________________
Email: _____________________________________________________________
Model Number
Type of Gas
Gas Information
Minimum Permissible Gas Supply for Purposes of Input Adjustment.
Approved Minimum (De Gaz) Acceptable .......................... X.X in. w.c. (Po. Col. d’eau)
Maximum Pressure (Pression) ........................................... X.X in. w.c. (Po. Col. D’eau)
Maximum Input BTUH: ....................................................... XX,XXX
Orifice Size: ........................................................................ #XX/XXX
MADE IN USA
7571 215th Street West, Lakeville, MN 55044
OUTDOOR
FIREPLACE
MH10080
NATURAL GAS
Type of Gas (Sorte De Gaz):
Outdoor Gas appliance - for outdoor installation only. Not for use with solid fuel. (Appareil à gaz à flamme
nue - pour installation à l’extérieur seulement. Ne doit pas être utilsé avec un combustible solide.)
!
injury or property damage. Refer to owner’s
WARNING! DO NOT store or use gasoline or other flammable vapors
and liquids in the vicinity of this or any other appliance.
An LP-cylinder not connected for use shall not be stored in the vicinity
of this or any other appliance.
!
!
AVERTISSEMENT! Ne pas entreposer ni utiliser de l’essence ni
l’appareil, ni de tout
n’est pas raccordée en vue de son utilisation,
dans le voisinage de cet appareil ou de tout autre appareil.
ANSI Z21.97-2014
CSA 2.41-2014
Outdoor Decorative
Gas Appliances
WARNING! Improper installation, adjustment,
alteration, service or maintenance can cause
information manual provided with this appliance.
F
or assistance or additional information, consult
a qualified installer, service agency or
the gas supplier.
!
AVERTISSEMENT! Une installation, un
Veuillez lire attentivement les instructions
d’installer ou de réparer ce matériel.
cause de blessures ou de dommages.
ajustement, une modification, une réparation
ou un entretien inapproprié peuvent être la
d’installation, d’utilisation et d’entretien avant
d’autres vapeurs ou liquides inflammables dans le voisinage de
autre appareil. Une bouteille de propane qui
ne doit pas être
entreposée
Model:
(Modèle): CARODG42I-C
Serial:
(Série):

3
Outdoor Lifestyles by Hearth & Home Technologies • Carolina-C Owner’s Manual • 4067-981 Rev. B • 8/17
Safety Alert Key:
• DANGER! Indicates a hazardous situation which, if not avoided will result in death or serious injury.
• WARNING! Indicates a hazardous situation which, if not avoided could result in death or serious injury.
• CAUTION! Indicates a hazardous situation which, if not avoided, could result in minor or moderate injury.
• NOTICE: Used to address practices not related to personal injury.
Table of Contents
1 Welcome
A. Congratulations .................................2
B. Limited Warranty ................................4
2ProductSpecicInformation 
A. Appliance Certication ............................6
B. BTU Specications ...............................6
3 Important Safety and Operating Information
A. Appliance Safety ................................7
B. General Operating Parts ..........................8
C. Fuel Specications...............................8
D. Before Lighting Appliance. . . . . . . . . . . . . . . . . . . . . . . . . . 8
E. Lighting Instructions (IPI) ..........................9
F. Appliance Break-In..............................10
G. Heat Management ..............................10
H. Operation During A Power Outage (IPI) .............10
I. Detailed Component Operating Instructions
- IntelliFire™...................................10
4 Maintenance and Service
A. Maintenance: Frequency and Tasks ................ 11
B. Maintenance Tasks - Homeowner .................. 11
C. Maintenance Tasks - Qualied Service Technician .....12
5 Frequently Asked Questions and Troubleshooting
A. Frequently Asked Questions ......................15
B. Troubleshooting ................................16
6 Reference Materials
A. Accessories ...................................18
B. Service Parts ..................................19
C. Contact Information .............................24
= Contains updated information.

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Outdoor Lifestyles by Hearth & Home Technologies • Carolina-C Owner’s Manual • 4067-981 Rev. B • 8/17
B. Limited Warranty
Outdoor Lifestyles by Hearth & Home Technologies™
Limited Warranty
Hearth & Home Technologies (“HHT”) extends the following warranty for all Outdoor Lifestyles by HHT™
brand products (“Products”) that are purchased from an HHT authorized dealer.
WARRANTY COVERAGE:
HHT warrants to the original owner of the Product at the site of installation, and to any transferee taking
ownership of the Product at the site of installation within one year following the date of original purchase,
that the Product will be free from defects in materials and workmanship at the time of manufacture. After
installation, if covered components manufactured by HHT are found to be defective in materials or
workmanship during the applicable warranty period, HHT will, at its option, repair or replace the covered
components. This warranty is subject to conditions, exclusions and limitations as described below.
WARRANTY PERIOD:
The warranty period runs for one year, beginning on the earlier of: (i) the date of invoice for the Product;
(ii) in the case of new home construction, the date of first occupancy of the residence or six months after
the date of sale of the Product by an HHT authorized dealer, whichever occurs first; or (iii) the date 24
months following the date of Product shipment from HHT, regardless of the invoice or occupancy date.
WARRANTY CONDITIONS:
• This warranty only covers Products that are purchased through an HHT authorized dealer or
distributor. A list of HHT authorized dealers is available on the HHT branded websites.
• This warranty is only valid while the Product remains at the site of original installation.
• Contact your installing dealer for warranty service. If the installing dealer is unable to provide
necessary parts, contact the nearest HHT authorized dealer or supplier. Additional service fees
may apply if you are seeking warranty service from a dealer other than the dealer from whom
you originally purchased the Product.
• Check with your dealer in advance for any costs to you when arranging a warranty call. Travel
and shipping charges for parts are not covered by this warranty.
WARRANTY EXCLUSIONS:
This warranty does not cover the following:
• Changes in surface finishes as a result of normal use. As a heating appliance, some changes in
color of interior and exterior surface finishes may occur; this is not a flaw and not covered under
warranty.
• Damage to printed, plated, or enameled surfaces caused by fingerprints, accidents, misuse,
scratches, melted items, or other external sources and residues left on surfaces from the use of
abrasive cleaners or polishes.
• Repair or replacement of parts that are subject to normal wear and tear during the warranty
period. These parts include: paint, firebricks, grates, flame guides and the discoloration of glass.
• Minor expansion, contraction, or movement of certain parts causing noise. These conditions are
normal and complaints related to this noise are not covered by this warranty.
Outdoor Lifestyles Warranty - 2108-975B - 2/15/13 - page 1

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Outdoor Lifestyles by Hearth & Home Technologies • Carolina-C Owner’s Manual • 4067-981 Rev. B • 8/17
B. Limited Warranty (continued)
• Damages resulting from: (1) failure to install, operate, or maintain the Product in accordance with
the installation instructions, operating instructions, and listing agent identification label furnished
with the Product; (2) failure to install the Product in accordance with local building codes; (3)
shipping or improper handling; (4) improper operation, abuse, misuse, continued operation with
damaged, corroded or failed components, accident, or incorrectly performed repairs; (5) inad-
equate ventilation, negative pressure or environmental conditions, including, without limitation:
hail, snow, ice, fallen branches, flooding, water damage and fading of color; (6) use of fuels other
than those specified in the operating instructions; (7) installation or use of components not
supplied with the Product or any other components not expressly authorized and approved by
HHT; (8) modification of the Product not expressly authorized and approved by HHT in writing;
and/or (9) interruptions or fluctuations of electrical power supply to the Product.
• Non-HHT venting components, hearth components or other accessories used in conjunction with
the Product.
• Any part of a pre-existing fireplace system in which an insert or a decorative gas appliance is
installed.
• The Product’s capability to heat the desired space. Information is provided to assist the consumer
and the dealer in selecting the proper appliance for the application. Consideration must be given
to the Product’s location and configuration and environmental conditions.
This warranty is void if:
• The Product has been over-fired or operated in atmospheres contaminated by chlorine, fluorine,
or other damaging chemicals. Over-firing can be identified by, but not limited to, warped plates or
tubes, rust colored cast iron, bubbling, cracking and discoloration of steel or enamel finishes and
cracking or spalling of refractory or cementitious materials.
• The Product is subjected to prolonged periods of dampness, condensation, ice or snow.
• There is any damage to the Product or other components due to water or weather damage which
is the result of, but not limited to, improper chimney or venting installation.
LIMITATIONS OF LIABILITY:
Repair or replacement in accordance with the provisions of this warranty will be the owner’s exclusive
remedy for and will constitute HHT’s sole obligation under this warranty, under any other warranty
(express or implied), or in contract, tort or otherwise; provided, however, that if HHT is unable to provide
repair or replacement in an expedient and cost effective manner, HHT may discharge all such obligations
by refunding the purchase price of the Product. No employee, agent, dealer, or other person is authorized
to give any warranty on behalf of HHT. TO THE EXTENT ALLOWED BY LAW, HHT MAKES NO OTHER
WARRANTY, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR
FITNESS FOR A PARTICULAR PURPOSE. HHT WILL NOT BE LIABLE FOR ANY CONSEQUENTIAL
OR INCIDENTAL DAMAGES ARISING OUT OF DEFECTS IN OR USE OF THE PRODUCTS. Some
states do not allow exclusions or limitation of incidental or consequential damages, so these limitations
may not apply to you. This warranty gives you specific rights; you also may have other rights, which vary
from state to state. The duration of any implied warranty is limited to the duration of the warranty period
specified herein.
Outdoor Lifestyles Warranty - 2108-975B - 2/15/13 - page 2

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Outdoor Lifestyles by Hearth & Home Technologies • Carolina-C Owner’s Manual • 4067-981 Rev. B • 8/17
A. ApplianceCertication
2 ProductSpecicInformation 
B. BTUSpecications
NOTICE: This installation must conform with local codes.
In the absence of local codes you must comply with the
National Fuel Gas Code, ANSI Z223.1-latest edition in
the U.S.A. and the CAN/CGA B149 Installation Codes in
Canada.
This product is listed to ANSI standards for “Outdoor Dec-
orative Gas Appliances” and “Gas Fired Appliances for
Use at High Altitudes”.
MODELS: CARODG36I-C, CARODG42I-C
LABORATORY: Underwriters Laboratories, Inc. (UL)
TYPE: Outdoor Decorative Gas Appliances
STANDARD: ANSI Z21.97-2014, CSA 2.41-2014
When an appliance is for connection to a xed piping sys-
tem, the installation must conform with local codes, or in
the absence of local codes with the National Fuel Gas
Code, ANSI Z223.1/NFPA 54, or International Fuel Gas
Code.
Models
Maximum Input
BTUH
OriceSize
(DMS)
CARODG36I-C (NG) 55,000 #27 / .144
CARODG36I-C (LP) 50,000 #46 / .081
CARODG42I-C (NG) 65,000 #24 / .152
CARODG42I-C (LP) 62,000 #43 / .089

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Outdoor Lifestyles by Hearth & Home Technologies • Carolina-C Owner’s Manual • 4067-981 Rev. B • 8/17
WARNING! DO NOT operate replace before reading
and understanding operating instructions. Failure
to operate replace according to operating instructions
could cause re or injury.
Young children should be carefully supervised when
they are in the same room as the appliance. Toddlers,
young children and others may be susceptible to accidental
contact burns.
• A physical barrier is recommended if there are at risk
individuals in the house.
• To restrict access to a replace or stove, install an
adjustable safety gate to keep toddlers, young children
and other at risk individuals out of the room and away
from hot surfaces.
• Install a switch lock or a wall/remote control with child
protection lockout feature.
• Keep remote controls out of reach of children.
• Never leave children alone near a hot replace, whether
operating or cooling down.
• Teach children to NEVER touch the replace.
• Consider not using the replace when children will be
present.
Contact your dealer for more information, or visit: www.
hpba.org/safety-information.
A. Appliance Safety
WARNING
HOT SCREENS WILL
CAUSE BURNS.
DO NOT TOUCH
FIREPLACE
UNTIL COOLED.
NEVER ALLOW CHILDREN
TO TOUCH FIREPLACE.
• Keep children away.
• CAREFULLY SUPERVISE children in same room
as replace.
• Alert children and adults to hazards of high
temperatures.
High temperatures may ignite clothing or other
ammablematerials.
• Clothing, furniture, draperies, and other ammable
materials must not be placed on or near the
appliance.
To prevent unintended operation when not using your re-
place for an extended period of time (summer months,
vacations, trips, etc):
• Turn ON/OFF switch to OFF, or unplug 3 volt adapter
plug.
• Turn off gas shutoff valve.
3 Important Safety and Operating Information
Clear Space
WARNING! DO NOT place combustible objects in front
of the replace. High temperatures could start a re. See
Figure 3.1.
Avoid placing candles and other heat-sensitive objects
on mantel or hearth. Heat could damage these objects.
Figure 3.1 Clear Space Requirement - All Models
Over Firing
The appliance is considered to be over ring if the ames
are contacting the top of the rebox. Call a qualied service
technician to service the appliance
Screens
• Screens are standard on the replace.
• Keep screens closed when in operation.
CLEAR SPACE
3 FT. IN
FRONT OF
FIREPLACE

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Outdoor Lifestyles by Hearth & Home Technologies • Carolina-C Owner’s Manual • 4067-981 Rev. B • 8/17
D. Before Lighting Appliance
Before operating this replace for the rst time, have a
qualiedservicetechnician:
• Verify all shipping materials have been removed from
inside and/or underneath the rebox.
• Review proper placement of logs and lava rock.
• Check the wiring.
• Ensure that there are no gas leaks.
Figure 3.2 General Operating Parts
B. General Operating Parts
C.FuelSpecications
Figure 3.2 references the general operating parts of the
appliance and the section of this manual in which they are
discussed.
WARNING! Risk of Fire or Explosion! Appliance must
be set up for compatible gas type!
• This appliance is designed to operate on either natural
gas or propane. Make sure the appliance is compatible
with gas type selected for installation site.
• Conversions must be made by a qualified service
technician using Hearth & Home Technologies specied
and approved parts.
CLEAR SPACE
SECTION 3.A.
MANTEL REQUIREMENTS
(INSTALLATION MANUAL)
CONTROL COVER
(INSTALLATION MANUAL,RATING
LABEL, LIGHTING INSTRUCTIONS
INSIDE COVER)
ON/OFF
SWITCH

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Outdoor Lifestyles by Hearth & Home Technologies • Carolina-C Owner’s Manual • 4067-981 Rev. B • 8/17
E. Lighting Instructions (IPI)
1. This appliance is equipped with an ignition
device which automatically lights the burner.
DO NOT try to light the burner by hand.
2. Wait ve (5) minutes to clear out any gas.
Then smell for gas, including near the oor. If
you smell gas, STOP! Follow “B” in the Safety
Information located on the left side of this la-
bel. If you do not smell gas, go to next step.
3. To light the burner:
Equipped with wall switch: Turn ON/OFF switch
to ON.
Equipped with remote or wall control: Press
ON or FLAME button.
Equipped with thermostat: Set temperature to
desired setting.
4. If the appliance does not light after three tries,
call your service technician or gas supplier.
LIGHTING
INSTRUCTIONS (IPI)
TO TURN OFF
GAS TO APPLIANCE
1. Equipped with wall switch: Turn ON/OFF switch
to OFF.
Equipped with remote or wall control: Press
OFF button.
Equipped with thermostat: Set temperature to
lowest setting.
2. Service technician should turn off electric
power to the control when performing service.
FOR YOUR SAFETY
READ BEFORE LIGHTING
WARNING: If you do not follow these instructions exactly, a re or explosion
may result causing property damage, personal injury or loss of life.
CAUTION:
NOT FOR USE
WITH SOLID FUEL
WARNING:
GAS
VALVE
For additional information on operating your
Hearth & Home Technologies replace, please refer to www.replaces.com.
A. This appliance is equipped with an
intermittent pilot ignition (IPI) device
which automatically lights the burn-
er. DO NOT try to light the burner by
hand.
B. BEFORE LIGHTING, smell all around
the appliance area for gas. Be sure to
smell next to the oor because some
gas is heavier than air and will settle
on the oor.
WHAT TO DO IF YOU SMELL GAS
• DO NOT try to light any appliance.
• DO NOT touch any electric switch; do
not use any phone in your building.
DO NOT CONNECT LINE VOLT-
AGE (110/120 VAC OR 220/240
VAC) TO THE CONTROL VALVE.
Improper installation, adjustment, al-
teration, service or maintenance can
cause injury or property damage. Re-
fer to the owner’s information manual
provided with this appliance.
This appliance needs fresh air for
safe operation and must be installed
so there are provisions for adequate
combustion and ventilation air.
If not installed, operated, and main-
tained in accordance with the manufac-
turer’s instructions, this product could
expose you to substances in fuel or
fuel combustion which are known to
the State of California to cause can-
cer, birth defects, or other reproductive
harm.
Keep burner and control compartment
clean. See installation and operating
instructions accompanying appliance.
Hot while in operation. DO NOT touch.
Keep children, clothing, furniture, gaso-
line and other liquids having ammable
vapors away.
• Immediately call your gas supplier
from a neighbor’s phone. Follow the
gas supplier’s instructions.
• If you cannot reach your gas sup-
plier, call the re department.
C. DO NOT use this appliance if any
part has been under water. Imme-
diately call a qualied service tech-
nician to inspect the appliance and
to replace any part of the control
system and any gas control which
has been under water.
For use with natural gas and propane.
A conversion kit, as supplied by the
manufacturer, shall be used to convert
this appliance to the alternate fuel.
For assistance or additional informa-
tion, consult a qualied installer, ser-
vice agency or the gas supplier.
Final inspection by
Lighting instructions may be found on the inside of the control box cover.

10
Outdoor Lifestyles by Hearth & Home Technologies • Carolina-C Owner’s Manual • 4067-981 Rev. B • 8/17
WARNING! DO NOT place combustible objects in front of
the replace. High temperatures could start a re.
WARNING! Risk of Fire or Burns! Provide adequate
clearance for service access. Due to high temperatures,
the appliance should be located out of trafc and away
from furniture and draperies.
F. Appliance Break-In
Initial Break-in Procedure
When you light the appliance, you may notice that it
produces heat which does have an associated odor or
smell. This appliance should be run three to four hours
on the initial start-up. Turn it off and let it cool complete-
ly. Run the appliance for an additional 12 hours. This will
help cure the products used in the paint and logs.
I. Detailed Component Operating Instruc-
tions - IntelliFire™
H. Operation During A Power Outage (IPI)
This model requires electrical power for operation. It will
not be functional during a power outage.
IntelliFire™ Ignition System
IntelliFire™ is an intermittent pilot ignition, which is
an electronic system. The term “Intermittent” is used
because the pilot burner ame is only present when the
main burner is operating. When the main burner is off the
pilot is also off.
G. Heat Management
This appliance has a constant burn rate which is con-
trolled by the gas valve. The ame height is not adjust-
able and the heat output level will not vary.
Appliance ON/OFF
An ON/OFF toggle switch is used to control the ON/OFF
function of the appliance. It is located on the cover of
the control box on the side of the appliance. See Figure
3.2.

11
Outdoor Lifestyles by Hearth & Home Technologies • Carolina-C Owner’s Manual • 4067-981 Rev. B • 8/17
Screens, Screen Doors
Frequency: Annually
By: Homeowner
Tools needed: Protective gloves, stable work surface
• Assess condition of screen and replace as necessary.
• Inspect for scratches, dents or other damage that
can lead to rust when exposed to weather. Repair as
necessary.
•Vacuum and dust surfaces.
B. Maintenance Tasks - Homeowner
The following tasks may be performed annually by the
homeowner. If you are uncomfortable performing any of
the listed tasks, please call your dealer for a service ap-
pointment.
More frequent cleaning may be required due to exces-
sive dirt, dust, leaves, insects, et cetera. It is imperative
that control compartments, burners and circulating air
passageways of the appliance be kept clean. Any safety
screen, guard, or barrier removed for servicing the appli-
ance must be replaced prior to operating the appliance.
CAUTION! Risk of Burns! The replace shall be turned
off and cooled before servicing.
When properly maintained, your replace will give you
many years of trouble-free service. Contact your dealer
to answer questions regarding proper operation, trou-
bleshooting and service for your appliance. Visit www.
hearthnhome.com to locate a dealer. We recommend an-
nual service by a qualied service technician.
Any safety screen or guard removed for servicing must be
replaced prior to operating the replace.
Installation and repair should be done by a qualied service
technician only. The appliance should be inspected before
use and at least annually by a professional service person.
4 Maintenance and Service
Task Frequency To be completed by
Screens,
Screen doors Annually Homeowner
Burner Ignition
& Operation
Annually
Qualied Service
TechnicianFirebox Annually
Log Inspection Annually
A. Maintenance: Frequency and Tasks
NOTICE: Soot may accumulate on the logs, pilot assembly,
and the area above the rebox opening. Periodic cleaning
may be required.

12
Outdoor Lifestyles by Hearth & Home Technologies • Carolina-C Owner’s Manual • 4067-981 Rev. B • 8/17
C. MaintenanceTasks-QualiedService
Technician
The following tasks must be performed by a qualied ser-
vice technician.
Burner Ignition and Operation
Frequency: Annually
By: Qualied Service Technician
Tools needed: Protective gloves, vacuum cleaner, whisk
broom, ashlight, voltmeter, indexed drill bit set, and a
manometer.
• Check for smooth lighting and ignition carryover to all
ports. Verify that there is no ignition delay.
• Inspect for lifting or other ame problems.
• Verify manifold and inlet pressures. Adjust regulator as
required.
• Inspect pilot ame pattern and strength. See Figure 4.1
for proper pilot ame pattern. Clean or replace orice
spud as necessary.
• Inspect flame sensing rod for soot, corrosion and
deterioration. Polish with ne steel wool or replace as
required.
• Verify that there is not a short in ame sense circuit
by checking continuity between pilot hood and ame
sensing rod. Replace pilot as necessary.
Figure 4.1 IPI Pilot Flame Patterns
NOTE: Appearance of rock jig, pilot shield and media tray
may vary between appliance models.
Firebox
Frequency: Annually
By: Qualied Service Technician
Tools needed: Protective gloves, sandpaper, steel wool,
cloths, mineral spirits, primer and touch-up paint.
• Inspect for paint condition, warped surfaces, corrosion
or perforation. Sand and repaint as necessary.
• Replace appliance if rebox has been perforated.
Surface cracking or crazing of rebrick material is normal
and expected. All cracks are acceptable and do not require
replacement of the unit or the rebox with the exception of:
• Cracks compromising the surface plane of the rebox.
See Figure 4.2.
Figure 4.2. Surface plane of rebox is comprised and should be
replaced.

13
Outdoor Lifestyles by Hearth & Home Technologies • Carolina-C Owner’s Manual • 4067-981 Rev. B • 8/17
Log Inspection
Frequency: Annually
By: Qualied Service Technician
Tools needed: Protective gloves.
• Inspect for damaged or missing logs. Replace as neces-
sary. Refer to log placement instructions below if necessary.
• Verify correct log placement and no ame impingement
causing sooting. Correct as necessary.
• Logs may be vacuumed gently.
Log Installation
Notch against grate
Figure 4.4 Place Left Front Log
• Place the left front log on the grate against the front of
the grate. Fit notch in log to grate bar as shown below.
Figure 4.3 Place Rear Log
• Place the rear log on the shelf against the appliance rear
wall. Position log as far back on the shelf as possible.
PUSH LOG TO BACK OF SHELF
• Place right front log on the grate against the front of the
grate. Fit notches into the bottom of the log to position
it as shown in Figure 4.5.
Figure 4.5 Place Right Front Log
• Place top left log on the indentations in the front left
log and back log as shown in Figure 4.6.
Figure 4.6 Place Top Left Log
• Place the top right log on indentations in the front
right log and back log as shown in Figure 4.7.
Figure 4.7 Place Top Right Log

14
Outdoor Lifestyles by Hearth & Home Technologies • Carolina-C Owner’s Manual • 4067-981 Rev. B • 8/17
• Place top log on the front left log and the top left log
as shown in Figure 4.8.
Figure 4.8 Place Top Log on Left Side
• Place the top log on the indentations of the right front
log and the back log as shown in Figure 4.9 for Caro-
lina-42.
Figure 4.9 Place Top Log in Center- Carolina 42
• Place the top log on the indentations of the right front
log and the right rear log as shown in Figure 4.11.
Figure 4.11 Place Right Center Log
Figure 4.10 Place Top Log in Center- Carolina 36
• Place the top log on the indentations of the left front
log and the back log as shown in Figure 4.10 for
Carolina-36.

15
Outdoor Lifestyles by Hearth & Home Technologies • Carolina-C Owner’s Manual • 4067-981 Rev. B • 8/17
5 Frequently Asked Questions and Troubleshooting
A. Frequently Asked Questions
ISSUE SOLUTIONS
Odor from replace
When rst operated, this replace may release an odor for the rst several hours. This is caused
by the curing of the paint and the burning off of any oils remaining from manufacturing. Odor may
also be released from nishing materials and adhesives used around the replace.
Metallic noise
Noise is caused by metal expanding and contracting as it heats up and cools down, similar to
the sound produced by a furnace or heating duct. This noise does not affect the operation or
longevity of the replace.
Lava Rock
There may be some “cracking” noise coming from the replace during the rst few heating
and cooling cycles. This noise is associated with settling rock and some minor cracking of
larger pieces of rock. This will lessen over time as the glass rock is conditioned to the heat-
ing and cooling temperature changes.
Wall above appliance feels hot to
the touch.
No action necessary. This appliance ships with a non-combustible material attached. Speci-
cations of the attached non-combustible material are listed in the Installer’s Manual for this
appliance.
Contact your dealer for additional information regarding operation and troubleshooting. Visit www.hearthnhome.com to
locate a dealer.

16
Outdoor Lifestyles by Hearth & Home Technologies • Carolina-C Owner’s Manual • 4067-981 Rev. B • 8/17
B. Troubleshooting
With proper installation, operation, and maintenance your gas appliance will provide years of trouble-free service. If you do
experience a problem, this troubleshooting guide will assist a qualied service technician in the diagnosis of a problem and
the corrective action to be taken. This troubleshooting guide can only be used by a qualied service technician. Contact
your dealer to arrange a service call by a qualied service technician.
IntelliFire™ Ignition System
Symptom Possible Cause Corrective Action
1. Pilot won’t light.
The ignitor/module
makes noise, but no
spark.
A. Incorrect wiring. Verify “S” wire (white) for sensor and “I” wire (orange) for ignitor are
connected to correct terminals on module and pilot assembly.
B. Loose connections or electrical
shorts in the wiring.
Verify no loose connections or electrical shorts in wiring from mod-
ule to pilot assembly. Verify connections underneath pilot assem-
bly are tight; also verify connections are not grounding out to metal
chassis, pilot burner, pilot enclosure, mesh screen if present, or any
other metal object.
C. Ignitor gap is too large. Verify gap of igniter to right side of pilot hood. The gap should be
approximately .095 in. (2.41 mm) to .135 in. (3.43 mm).
D. Module. Turn ON/OFF rocker switch or wall switch to OFF position. Remove
ignitor wire “I” from module. Place a grounded wire about 3/16 in. (5
mm) away from “I” terminal on module. Place ON/OFF rocker switch
or wall switch in ON position. If there is no spark at “I” terminal module
must be replaced. If there is a spark at “I” terminal, module is ne.
Inspect pilot assembly for shorted sparker wire or cracked insulator
around electrode. Replace pilot if necessary.
2. Pilot won’t light,
there is no noise or
spark.
A. No power or transformer installed
incorrectly.
Verify that transformer is installed and plugged into module. Check
voltage of transformer under load at spade connection on module
with ON/OFF switch in ON position. Acceptable readings of a good
transformer are between 3.2 and 2.8 volts AC.
B. A shorted or loose connection in
wiring conguration or wiring har-
ness.
Remove and reinstall the wiring harness that plugs into module.
Verify there is a tight t. Verify pilot assembly wiring to module. Re-
move and verify continuity of each wire in wiring harness. Replace
any damaged components.
C. Improper wall switch wiring. Verify that 110-120 VAC power is “ON” to junction box.
D. Module not grounded. Verify black ground wire from module wire harness is grounded to
metal chassis of appliance.
E. Module. Turn ON/OFF rocker switch or wall switch to OFF position. Remove
ignitor wire “I” from module. Place ON/OFF rocker switch or wall
switch in ON position. If there is no spark at “I” terminal module
must be replaced. If there is a spark at “I” terminal, module is ne.
Inspect pilot assembly for shorted sparker wire or cracked insulator
around electrode.
3. Pilot sparks, but
Pilot will not light.
A. Gas supply. Verify that incoming gas line ball valve is “open”. Verify that inlet
pressure reading is within acceptable limits.
B. Ignitor gap is too large. Verify gap of igniter to right side of pilot hood. The gap should be
approximately .095 in. (2.41 mm) to .135 in. (3.43 mm).
C. Module is not grounded. Verify module is securely grounded to metal chassis of appliance.

17
Outdoor Lifestyles by Hearth & Home Technologies • Carolina-C Owner’s Manual • 4067-981 Rev. B • 8/17
IntelliFire™ Ignition System - (continued)
Symptom Possible Cause Corrective Action
4. Pilot lights but contin-
ues to spark, and main
burner will not ignite.
(If the pilot continues
to spark after the
pilot ame has been lit,
ame rectication has
not occurred.)
A. A shorted or loose connection in ame
sensing rod.
Verify all connections to wiring diagram in manual. Verify
connections underneath pilot assembly are tight. Verify con-
nections are not grounding out to metal chassis, pilot burn-
er, pilot enclosure or screen if present, or any other metal
object.
B. Poor ame rectication or contaminated
ame sensing rod.
With xed glass assembly in place, verify that ame is en-
gulng ame sensing rod on left side of pilot hood. Flame
sensing rod should glow shortly after ignition. Verify cor-
rect pilot orice is installed and gas inlet is set to pressure
specications. Polish ame sensing rod with ne steel wool
to remove any contaminants that may have accumulated on
ame sensing rod.
C. Module is not grounded. Verify module is securely grounded to metal chassis of ap-
pliance. Verify that wire harness is rmly connected to the
module.
D. Damaged pilot assembly or contami-
nated ame sensing rod.
Verify that ceramic insulator around the ame sensing rod
is not cracked, damaged, or loose. Verify connection from
ame sensing rod to white sensor wire. Polish ame sens-
ing rod with ne steel wool to remove any contaminants
that may have accumulated on ame sensing rod. Verify
continuity with a multimeter with ohms set at lowest range.
Replace pilot if any damage is detected.
E. Module. Turn ON/OFF rocker switch or wall switch to OFF position.
Remove ignitor wire “I” from module. Place ON/OFF rocker
switch or wall switch in ON position. If there is no spark at “I”
terminal module must be replaced. If there is a spark at “I”
terminal, module is ne.

18
Outdoor Lifestyles by Hearth & Home Technologies • Carolina-C Owner’s Manual • 4067-981 Rev. B • 8/17
6 Reference Materials
A. Accessories
Install approved screen door per instructions included
with the product.
WARNING! Risk of Fire and Electric Shock! Use ONLY
Hearth & Home Technologies-approved optional acces-
sories with this appliance. Using non-listed accessories
could result in a safety hazard and will void the warranty.
Optional Screen Door

19
Outdoor Lifestyles by Hearth & Home Technologies • Carolina-C Owner’s Manual • 4067-981 Rev. B • 8/17
Service Parts
Beginning Manufacturing Date: Aug 2017
Ending Manufacturing Date: Active
1
23
45
66 6
Carolina 36” Outdoor
Gas Fireplace
CARODG36I-C
Part number list on following page.
Log Set Assembly
08/17
7
8
10
9
11
14 15
16
17
13
12
8.1
8.2
18
B. Service Parts

20
Outdoor Lifestyles by Hearth & Home Technologies • Carolina-C Owner’s Manual • 4067-981 Rev. B • 8/17
Service Parts
Beginning Manufacturing Date: Aug 2017
Ending Manufacturing Date: Active
IMPORTANT: THIS IS DATED INFORMATION. Parts must be ordered from a dealer or distributor. Hearth and
Home Technologies does not sell directly to consumers. Provide model number and serial number when
requesting service parts from your dealer or distributor. Stocked
at Depot
ITEM DESCRIPTION COMMENTS PART NUMBER
Log Set Assembly, Ships in 1 Box 4066-077 Y
1 Log 1, Rear Log 4066-520
2 Log 2, Left Front 4066-518
3 Log 3, Right Front 4066-519
4 Log 4, Top Left 4066-517
5 Log 5, Top Right 4066-516
6Log 6, Top Qty 3 req 4067-319
7Standoff Qty 2 req 4066-219
8 Burner/Grate Assembly 4066-079 Y
8.1 Orice, NG 4066-154
Orice, LP 4066-155
8.2 Connector 4066-156
9 Deector 4066-258
10 Screen Rod Qty 2 req 4067-305 Y
11 Screen Assembly Qty 2 req 4066-023 Y
12 Upper Front, Non-combustible 4066-224
13 Front Sides, Non-combustible Qty 2 req 4066-125
14 Pilot Bracket 4067-112
15 Pilot Shield 4066-127
16 Heat Shield 4067-113
17 Control Enclosure 4066-325 Y
18 Valve Assembly Refer to valve page
Lava Rock SRVACC10
Outlet Box, GFI 4066-311
Bracket, Junction Box 4066-116
Touch up Paint Fiber STRATFORD-KIT
Patch Kit, Fiber PATCHKIT-FB
Conversion Kit LP LPK-CARODG36-C
Pilot Orice NG 593-528 Y
Pilot Orice LP 593-527 Y
Regulator NG NGK-DXF Y
Regulator LP LPK-DXF Y
Additional service part numbers appear on following page.
CARODG36I-C