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4. FAQ
Q1. How to reset the ZigBee network?
Note: if reset the ZigBee network, all the ZigBee device information
stored in the gateway will be removed so that you will need to rejoin
them into this gateway again.
A1: Press both the “Z” button and the reset button (use a pin key
tool) at the same time to reset the ZigBee network. If reset
successful, the LED indicator will flash in purple for five times.
Q2. How to reset the Wi-Fi network?
Note: if reset Wi-Fi network, all Wi-Fi history data will be cleared, but
the ZigBee devices will NOT be removed that you don’t need to rejoin
them into this gateway after you connect this gateway to your Wi-Fi
router.
A2: Press both the Wi-Fi button and the reset button (use a pin key
tool) at the same time to reset Wi-Fi network. If reset is successful,
the LED indicator will flash in purple for five times.
Q3. How to restart the SEG-X3 Smart Gateway?
A3: Use a pin key tool to press the reset button will restart this
gateway.
Q4. How to return the SEG-X3 Smart Gateway to default factory
settings?
Note: if return this gateway to default factory settings, all data
stored including ZigBee device information and Wi-Fi data in this
gateway will be removed.
A4: Use a pin key tool to press and hold the reset button for ten
seconds until the LED indicator flashes purple five times rapidly to
return the gateway to default factory setting.
Q5. How to add more smart home devices into the SEG-X3 gateway?