
9
ROBLEM SOLVING / FAULT FINDING
1Record the Production Code (located on the right hand side of the mechanism).
2Contact our office +6 9 77 5700 (freephone 0800 35 800) - Advise the issue and Production Code number
to determine model type. An assessment will be made to determine next step.
3If applicable to your model, follow steps to remove the mechanism as per instructions and we will arrange a
pick up.
Install the new mechanism on arrival. (if applicable)
If none of the above resolves your issue, please request a replacement mechanism using the
following steps:
Dispenser not dispensing?
Are the batteries flat? ····························
If so, replace batteries.
If using power pack, Is the power on? ······· Check power switch.
Is the battery pack corroded or broken? · · · · If so, replace.
If the gearbox wont activate. ··················· Check the magnet is in place. The magnet tells the
gearbox that the cover is closed.
The magnet is inside the cover.
(as shown)
Sheets not dispensing? ························· Check the portion control bar. Has it caught up,
preventing a new sheet from dispensing? (older models).
If so, relocate and release.
Red light on permanently, and batteries are ok. Possible circuitry issue. Replace gearbox module.