Pakedge Device & Software C36-07 User manual

USER MANUAL
VERSION 1.2
PAKEDGEDEVICE&SOFTWARE INC.
C36
ENTERPRISE-CLASS, FULLY MANAGED, WIRELESS ACCESS POINT
CONTROLLER

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FCC Certifications
This equipment has been tested and found to comply with the limits for a Class A digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against
harmful interference when the equipment is operated in a commercial environment. This equipment
generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance
with the instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference, in which case
the user will be required to correct the interference at his or her own expense.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) this device may not cause harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.
CE Mark Warning
This equipment complies with the requirements relating to electromagnetic compatibility, EN 55022
Class A for ITE, the essential protection requirement of Council Directive 89/336/EEC on the
approximation of the laws of the Member States relating to electromagnetic compatibility.
The company has an on-going policy of upgrading its products and it may be possible that information in
this document is not up-to-date. Please check with your local distributors for the latest information. No
part of this document can be copied or reproduced in any form without written consent from the
company.
Trademarks:
All trade names and trademarks are the properties of their respective companies.
Copyright © 2013, All Rights Reserved
WARNING: TO PREVENT FIRE OR SHOCK HAZARD, DO NOT EXPOSE THIS PRODUCT TO RAIN OR
MOISTURE. THE UNIT MUST NOT BE EXPOSED TO DRIPPING OR SPLASHING WATER. CAUTION: DO
NOT OPEN THE UNIT. DO NOT PERFORM ANY SERVICING OTHER THAN THAT CONTAINED IN THE
INSTALLATION AND TROUBLESHOOTING INSTRUCTIONS. REFER ALL SERVICING TO QUALIFIED
SERVICE PERSONNEL. CAUTION: THIS DEVICE MUST BE INSTALLED AND USED IN STRICT ACCORDANCE
WITH THE MANUFACTURER’S INSTRUCTIONS AS DESCRIBED IN THE USER DOCUMENTATION THAT
COMES WITH THE PRODUCT. WARNING: POSTPONE INSTALLATION UNTIL THERE IS NO RISK OF
THUNDERSTORM OR LIGHTNING ACTIVITY IN THE AREA.

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Safety Precautions:
To reduce the risk of fire, electric shock, and injury to persons, always follow basic safety precautions
when using this device:
Read all of the instructions (listed here and/or in the user manual) before you operate this
equipment.
Comply with all warning and caution statements in the instructions.
Retain the instructions for future reference.
Observe all warning and caution symbols that are affixed to this equipment.
Comply with all instructions that accompany this equipment.
Upon completion of any service or repairs to this product, ask the service technician to perform
safety checks to determine that the product is in safe operating condition.
Installation of this product must be in accordance with national wiring codes and conform to local
regulations.
Give particular attention to all safety precautions.
Operate this product only from the type of power source indicated on the product’s marking label.
If you are not sure of the type of power supplied to your home, consult your dealer or local power
company.
It is recommended that the customer install an AC surge protector in the AC outlet to which this
device is connected. This is to avoid damage to the equipment from lightning strikes and other
electrical surges.
Wipe the unit with a clean, dry cloth. Never use cleaning fluid or similar chemicals. Do not spray
cleaners directly on the unit or use forced air to remove dust.
Keep the device away from excessive heat and humidity and keep the device free from vibration and
dust.
Do not directly cover the device or block the airflow to the device with insulation or any other
objects.

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CONTENTS
Quick Controller Overview........................................................................................................................ 4
Preparing to Install the Controller ............................................................................................................ 5
Installation ............................................................................................................................................ 5
Setting Controller IP Address.................................................................................................................... 5
The Wizard ................................................................................................................................................ 9
Step 1: Firmware................................................................................................................................... 9
Step 2: Discover and Manage AP(s) ....................................................................................................10
Step 3: Global Configuration............................................................................................................... 11
Advanced Settings in Global Configuration ........................................................................................13
Guest Network (optional) ................................................................................................................... 14
Access Point Overview ........................................................................................................................16
Dashboard............................................................................................................................................... 17
Reports................................................................................................................................................ 20
Settings....................................................................................................................................................22
Macrocell Controller ........................................................................................................................... 22
Access Point ............................................................................................................................................ 26
Manual ................................................................................................................................................ 26
LED Controls........................................................................................................................................ 27
AP Reboot ........................................................................................................................................... 27
Access Point Firmware........................................................................................................................28
Adding an Additional Access Point......................................................................................................28
Global Configuration............................................................................................................................... 29
Advanced ................................................................................................................................................30
MAC Filtering ......................................................................................................................................30
Client Limit ..........................................................................................................................................33
Scheduling........................................................................................................................................... 34
Site Survey........................................................................................................................................... 36
AP Deployment .......................................................................................................................................39
Contact Us...............................................................................................................................................50
Limited Warranty .................................................................................................................................... 51

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QUICK CONTROLLER OVERVIEW
The front panel of the C36 has a pair of blue LEDs. See the below table for more information.
Label
Function
Description
HDD
Hard Drive Activity
When lit, the hard drive is in use
PWR
Power indicator light
When lit, indicates that unit has power
The rear panel is where the physical cabling (power, Ethernet, console) is located. The table below
describes each port and its function.
Name
Description
AC Connector
AC110～260V
Power Switch
Provides power to the C36
USB ½
Maintenance
LAN
MDI/MDIX RJ45 Interface for connection to the LAN
HDMI
HDMI Display out for maintenance
Console
Local management, 115200bps, RJ45 interface

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PREPARING TO INSTALL THE CONTROLLER
Installing the C36 is similar to installing a network switch. If you have installed a managed switch
before, the process will be very similar.
Tools required:
oPhillips screwdriver (if using rack-mount brackets).
oPC or laptop with Ethernet interface and a web browser (an integrated DB-9 port or USB-
to-Serial adapter may be necessary if you would like to use the console interface).
oEthernet cable.
INSTALLATION
1. Open the box and remove the unit.
2. If mounting the switch in a standard 19” AV rack, attach the rack-mounting brackets that
come with the C36. If not rack-mounting, ensure that the switch is physically mounted
near power and network connections (i.e, backbone switch or firewall/router).
3. Connect power to the device.
4. Connect an Ethernet cable from your computer to the LAN port on the C36.
5. You are now ready to configure the switch to an IP address that matches your network.
SETTING CONTROLLER IP ADDRESS
1. Connect the controller to power and push the power switch on the rear panel. The PWR
LED will light up and the fans will start.
2. If you are using a Pakedge router that has an internal IP address of 192.168.1.99, then
you can connect the controller to an available port on your router or a network switch
and skip to The Wizard. If your router is using an IP address of other than 192.168.1.99
but still on the 192.168.1.X scheme, skip to step 3. If your router is using an IP scheme
other than 192.168.1.X, skip to step 11.
3. Connect an Ethernet cable from the C36 to your router while the router is on.
4. In the browser, enter the C36’s default IP address of 192.168.1.236 into the address bar
and press <ENTER>.

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5. A web page will appear prompting you for a username and password. Enter pakedge as
the username and pakedgec for the password. Then click Login to log in to the web
administration portal.
6. Once you have logged into the controller, you will see the Dashboard.
7. Hover your mouse over Settings towards the top. Click Macrocell Controller.

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8. Click LAN Settings.
9. Enter the correct default gateway. Click Save to finalize the settings. Now that your
controller has the correct default gateway, you can skip to the section titled The Wizard.
10. Connect an Ethernet cable from your computer to the C36 directly.
11. Configure the PC with a static IP address of 192.168.1.10 and subnet mask of
255.255.255.0 and then open any browser (Mozilla Firefox is preferred).
12. In the browser, enter the C36’s default IP address of 192.168.1.237 into the Address Bar
and press <ENTER>.
13. A web page will appear prompting you for a username and password. Enter pakedge as
the username and pakedgec for the password. Then click Login to log in to the web
administration portal.

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14. Hover your mouse over Settings at the top. Click Macrocell Controller.
15. Click LAN Settings.
16. Enter the correct IP address information. Click Save to finalize the settings. You can now
connect the controller to your network.

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THE WIZARD
The Wizard will discover, manage and configure your access points. Making it a quick and easy tool to
get your wireless network up and running.
STEP 1: FIRMWARE
1. Log in to the C36 and hover your mouse over Wizard towards the top. Click Run Wizard.
2. Click Start to begin the wizard setup.
3. The access points must all be on the same firmware version. If there is any inconsistency in
the firmware version, the C36 will notify you.
4. Click Ok to be redirected to the AP-Firmware update page.

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5. The icon - indicates which access points have an older firmware and which version they
should be updated to. Select the highlighted APs and click on Update AP Firmware. Once
the process is complete, all your access points should display a green icon like this: .
6. Click Next to continue to step 2.
STEP 2: DISCOVER AND MANAGE AP(S)
1. Once the firmware has been updated on all access points, the C36 will continue on with the
wizard.
2. The C36 will scan your network and discover any compatible access points. Click Next to
continue.
3. The C36 will detect the DHCP server on the network, which is usually a router. Click Next to
continue.

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STEP 3: GLOBAL CONFIGURATION
1. In this step you will configure up to 4 SSIDs, as well as an optional guest network.
Enable: Allows you to enable/disable an SSID
SSID: Enter the SSID name
Suppressed SSID: When this is set to On, the SSID will be active but you will not
see it broadcasting and will need to manually enter the SSID name to join it
Station Separation: When this is set to On, devices connected to the same SSID
cannot see/ping or communicate with each other
Security: Choose the best security that fits your network needs (recommended
WPA2-PSK)
Passphrase: Enter your wireless password
Enable 802.1q tag: Only Enable when you have a router capable of doing VLANs.
When you set it to On you will be given the option to choice which VLAN to tag
it to
2. If you are configuring a W7 access point, the configuration screen will look slightly different.
The Wizard will ask you how many SSIDs you would like to configure. You can configure up to
16 SSIDs (8 on each band) on W7’s.

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3. Once you have selected the number of SSIDs you wish to use, you will be able to configure
the SSID. The SSID options are very similar to the options available on the W6.
4. You will have two options on the W7 that say Band Steering and Clone to 5 GHz. Band
Steering pushes devices that support 5 GHz over to that band instead of keeping them on
the more congested 2.4 GHz band. This is beneficial when you have devices that operate on
an older wireless standard, such as wireless G or B. You can keep those slower devices on the
2.4 GHz band and have the faster clients on the 5 GHz band.
If you are dealing with a site that encounters a lot of interference on the 2.4 GHz band,
either from neighboring access points or other devices, we would recommend disabling the
band steering option and setting the 5 GHz SSID differently from the 2.4 GHz SSID. This way,
5 GHz devices stay on that SSID.
5. The Clone to 5 GHz option will allow you to copy the 2.4 GHz SSIDs to the 5 GHz band. This
way, they will both have identical settings. If you do not wish to have the same SSIDs for
both, leave this option disabled and then click on the 5 GHz option towards the upper-right
hand side.

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6. The 5 GHz settings will look similar to the 2.4 GHz settings. You will be asked how many
SSIDs you need.
7. Once you have selected the number of SSIDs you want, you can configure the SSID name,
security, password, etc.
8. Once you are done setting up the SSID(s), click Save. You will be prompted to save your
changes.
ADVANCED SETTINGS IN GLOBAL CONFIGURATION
Under the advanced tab you will have two options.
802.11 Mode: This will allow you to set the mode of the access points. By default, it is set to B/G/N.
This means that any wireless devices that support these modes will be allowed to connect. You can set
the mode to any of the following choices:
B
G
B/G
N
B/G/N (default)

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Channel mode: This option will allow you to set the channel width of your access points. When set to
40 MHz, the access points will be allowed to use more channels to increase throughput (speeds).
Although this can be beneficial, it can also cause issues. If you are in a popluated area, using more
channels will increase the chances of encountering interference. A 20 MHz channel mode is
recommended for areas with many nearby access points.
GUEST NETWORK (OPTIONAL)
The Guest Network is designed for routers that do NOT support VLANs. The Guest Network acts as its
own network with no communication with the other SSIDs.
1. To enable and set the security settings on the guest SSID, click on the guest network option
towards the upper right hand side.
.

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2. Here you can change the SSID and password of the guest network. You have the option to
change the subnet that the guest network is on, if desired. The Default Gateway must be set to
the IP address of your router. The DNS can usually use the same IP as your default gateway, but
you can use a publicly available DNS server such as 8.8.8.8 as well. Click Save when done and
Save and Apply to apply the configuration to the APs.
3. You should see the following message.
4. Click Apply Changes to push the configuration to the access points.

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5. When the controller is applying the changes to the access points, you will see a screen similar to
the following:
6. Once the C36 is done applying the configuration to the access points, you will be redirected to
the Access Point Overview page. NOTE: After the configuration is done on the
guest network, make sure you reboot the access points from the AP
Reboot section.
ACCESS POINT OVERVIEW
After saving and applying the global configuration, you will be directed to the Access Point Overview
page.

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DASHBOARD
The dashboard will display connected access points at the top.
You can click on the Widgets button towards the upper-right hand side to display all of the widgets on
the C36.
The following is an example of the widgets screen.

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The widgets will display important information about the controller.
CPU Consumption: Measures how much of the C36’s CPU is being used. For
best performance, keep it below 65-70%.
Memory Consumption: Measures the C36 memory usage. For best
performance, keep it below 60%.
AP Health Status: Displays Online, Unhealthy, and Offline APs.
Online AP: Means the APs are configured and online.
Unhealthy AP: Means that the APs either:
Do not have the correct configuration.
Are unmanaged by the controller and therefore cannot be
configured
Offline AP: The C36 cannot find the APs. APs with default IP addresses
at 192.168.1.250 will also be listed under this section
You can also click on the graph to get more details about which APs are
online/offline/unhealthy.

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Clients per AP: This widget will show you all the clients connected to your APs.
You will see a bar graph that lists the number of devices per AP. You can click on
this bar to get more information about the connected device, its MAC address,
and the signal strength.
MAC filter and WiFi schedule: This section will display any current WiFi
schedules or MAC filter policies.