Pakedge Device & Software C36-07 User manual

pakedgedevice&software inc
C36
WK-1 Compatibility Only
Enterprise-class, Full managed, Wireless
Access Point Controller
User Manual V1.2

C36 User Manual V1.2
FCC Certifications
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant
to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial environment. This equipment generates,
uses, and can radiate radio frequency energy and, if not installed and used in accordance with the
instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference, in which case the
user will be required to correct the interference at his or her own expense.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) this device may not cause harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.
CE Mark Warning
This equipment complies with the requirements relating to electromagnetic compatibility, EN 55022 Class
A for ITE, the essential protection requirement of Council Directive 89/336/EEC on the approximation of
the laws of the Member States relating to electromagnetic compatibility.
The company has an on-going policy of upgrading its products and it may be possible that information in
this document is not up-to-date. Please check with your local distributors for the latest information. No
part of this document can be copied or reproduced in any form without written consent from the
company.
Trademarks:
All trade names and trademarks are the properties of their respective companies.
Copyright © 2013, All Rights Reserved
WARNING: TO PREVENT FIRE OR SHOCK HAZARD, DO NOT EXPOSE THIS PRODUCT TO RAIN OR
MOISTURE. THE UNIT MUST NOT BE EXPOSED TO DRIPPING OR SPLASHING WATER. CAUTION:
DO NOT OPEN THE UNIT. DO NOT PERFORM ANY SERVICING OTHER THAN THAT CONTAINED IN
THE INSTALLATION AND TROUBLESHOOTING INSTRUCTIONS. REFER ALL SERVICING TO
QUALIFIED SERVICE PERSONNEL. CAUTION: THIS DEVICE MUST BE INSTALLED AND USED IN
STRICT ACCORDANCE WITH THE MANUFACTURER’S INSTRUCTIONS AS DESCRIBED IN THE USER
DOCUMENTATION THAT COMES WITH THE PRODUCT. WARNING: POSTPONE INSTALLATION
UNTIL THERE IS NO RISK OF THUNDERSTORM OR LIGHTNING ACTIVITY IN THE AREA.

C36 User Manual V1.2
Safety Precautions:
To reduce the risk of fire, electric shock, and injury to persons, always follow basic safety precautions when
using this device:
Read all of the instructions (listed here and/or in the user manual) before you operate this equipment.
Comply with all warning and caution statements in the instructions.
Retain the instructions for future reference.
Observe all warning and caution symbols that are affixed to this equipment.
Comply with all instructions that accompany this equipment.
Upon completion of any service or repairs to this product, ask the service technician to perform safety
checks to determine that the product is in safe operating condition.
Installation of this product must be in accordance with national wiring codes and conform to local
regulations.
Give particular attention to all safety precautions.
Operate this product only from the type of power source indicated on the product’s marking label. If
you are not sure of the type of power supplied to your home, consult your dealer or local power
company.
It is recommended that the customer install an AC surge protector in the AC outlet to which this
device is connected. This is to avoid damage to the equipment from lightning strikes and other
electrical surges.
Wipe the unit with a clean, dry cloth. Never use cleaning fluid or similar chemicals. Do not spray
cleaners directly on the unit or use forced air to remove dust.
Keep the device away from excessive heat and humidity and keep the device free from vibration and
dust.
Do not directly cover the device or block the airflow to the device with insulation or any other objects.

C36 User Manual V1.2
CONTENTS
FCC/CE...................................................................................................................................................................................................2
Safety Precaution.............................................................................................................................................................................3
Quick Controller Overview...........................................................................................................................................................6
Preparing to Install the Controller ............................................................................................................................................6
Installation..........................................................................................................................................................................................7
Setting Controller IP Address......................................................................................................................................................7
The Wizard..........................................................................................................................................................................................9
Step 1: IP Address and Firmware ....................................................................................................................................... 10
Step 2: Discover and Manage AP(s)................................................................................................................................121
Step 3: Global Configuration ............................................................................................................................................... 12
Advanced Settings in Global Configuration .................................................................................................................. 14
Guest Network (optional)...................................................................................................................................................... 15
Dashboard....................................................................................................................................................................................... 16
Dashboard & Widgets............................................................................................................................................................ 16
Reports......................................................................................................................................................................................... 18
Summary................................................................................................................................................................................. 19
Detailed ................................................................................................................................................................................... 19
Custom...................................................................................................................................................................................220
Client List...............................................................................................................................................................................220
Client History.......................................................................................................................................................................220
Events.....................................................................................................................................................................................220
Settings...........................................................................................................................................................................................211
Macrocell Controller..............................................................................................................................................................210
Administration....................................................................................................................................................................210

C36 User Manual V1.2
Maintenance........................................................................................................................................................................220
Controller Firmware..........................................................................................................................................................221
Time and Date.....................................................................................................................................................................232
LAN Settings........................................................................................................................................................................232
License ...................................................................................................................................................................................243
Access Point..............................................................................................................................................................................243
Manual Setup......................................................................................................................................................................254
LED Controls........................................................................................................................................................................265
AP Reboot.............................................................................................................................................................................265
Access Point Firmware....................................................................................................................................................... 26
Adding an Additional Access Point.................................................................................................................................275
Global Configuration ............................................................................................................................................................276
Advanced..................................................................................................................................................................................... 28
MAC Filtering ........................................................................................................................................................................ 28
Client Limit ............................................................................................................................................................................. 29
Scheduling.............................................................................................................................................................................. 30
Dealer tools..................................................................................................................................................................................... 30
Site Survey................................................................................................................................................................................... 30
AP Deployment......................................................................................................................................................................... 31
Wireless Optimization ............................................................................................................................................................ 38
Contact Us ....................................................................................................................................................................................... 40
Limited Warranty ........................................................................................................................................................................418

C36 User Manual V1.2
Quick Controller Overview
The front panel of the C36 has a pair of blue LEDs. See the below table for more information.
Label
Function
Description
HDD
Hard drive activity
When lit, the hard drive is in use
PWR
Power indicator light
When lit, indicates that unit has power
The rear panel is where the physical cabling (power, Ethernet, console) is located. The table below
describes each port and its function.
Name
Description
AC Connector
AC110～260V
Power Switch
Provides power to the C36
USB ½
Maintenance
LAN
MDI/MDIX RJ45 interface for connection to the LAN
HDMI
HDMI display for maintenance purposes
Console
Local management,115200bps, RJ45 interface
Preparing to Install the Controller
Installing the C36 is similar to installing a network switch. If you have installed a managed switch before,
the process will be very similar.
Tools required:
Phillips screwdriver (if using rack-mount brackets).
PC or laptop with Ethernet interface and a web browser (an integrated DB-9 port or USB-to-Serial
adapter may be necessary if you would like to use the console interface).
Ethernet cable.

C36 User Manual V1.2
Installation
1. Open the box and remove the unit.
2. If mounting C36 in a standard 19" AV rack, attach the rack-mounting brackets that come with the
C36. If not rack-mounting, ensure that C36 is physically mounted near power and network
connections (i.e, backbone switch or firewall/router).
Setting Controller IP Address
1. Connect the controller to power and push the power switch on the rear panel. The PWR LED will
light up and the fans will start.
Configure C36 with a router in your network:
If you are using a router that has an internal IP address of 192.168.1.X, then you can connect the
controller to an available port on your router or a network switch and skip to run the The Wizard.
Connect an Ethernet cable from the C36 to your router while the router is on.
Configure C36 using a PC directly:
If your router is using an IP scheme other than 192.168.1.X, or you want to configure the C36 directly
using a PC, you can connect an Ethernet cable from your computer to the C36. Configure the PC with
a static IP address of 192.168.1.10 and subnet mask of 255.255.255.0 and then open any browser
(Mozilla Firefox is preferred).
2. In the browser, enter the C36's default IP address of 192.168.1.236 into the address bar and press
<ENTER>.
3. A webpage will appear prompting you for a username and password. Enter pakedge as the
username and pakedgec for the password. Then click Login to log in to the web administration
portal.

C36 User Manual V1.2
4. Once you have logged into the controller, you will see the Dashboard.
5. Hover your mouse over Settings towards the top. Click Macrocell Controller.
6. Click LAN Settings.

C36 User Manual V1.2
7. Enter the correct IP address information. Click Save to finalize the settings. You can now connect
the controller to your network and run Wizard.
The Wizard
The Wizard will discover, manage and configure your access points, making it a quick and easy tool for
getting your wireless network set up and running.
Note: If this is your first time logging into the C36, you will be prompted to run the Wizard.
Otherwise, log in to the C36 and hover your mouse over the Wizard towards the top. Click Run Wizard.
Click Start to begin the wizard setup.

C36 User Manual V1.2
Step 1: IP Address and Firmware
If your WK-1/WX-1 has the default 192.168.1.250 or a duplicate IP address, the C36 will ask you to
configure the IP address of your access point.
Click Apply DHCP to get the dynamic DHCP from your router in the network. Please make sure your
router is on and can assign IP addresses correctly.
Click Static IP, input your desired IP address range in the blanks, and click Set.

C36 User Manual V1.2
If the IP address of your WK-1/WX-1 has been configured, this step will be waived.
The access points must all be on the same firmware version. If there is any inconsistency in the firmware
version, the C36 will notify you as following:
Click Ok to upgrade to latest AP firmware. The firmware upgrade process will take a few minutes.
Once you see the following message, you will know the update was successful.
Once the firmware upgrade is completed, you will be redirected to the AP-Firmware update page.
The icon - indicates which access points have an older firmware and which version they should be
updated to. Select the highlighted APs and click on Upgrade. Once the process is complete, all your
access points should display a green icon like this:
Click Next to continue to the next step.

C36 User Manual V1.2
Step 2: Discover and Manage AP(s)
The C36 will detect the DHCP server on the network, which is usually a router. Click Next to continue.
Step 3: Global Configuration

C36 User Manual V1.2
1. The Wizard will ask you how many SSIDs you would like to configure. You can configure up to 18
SSIDs (8 on the 2.4 GHz and 8 on the 5 GHz, in addition to a guest SSID for each band).
2. Once you have selected the number of SSIDs you wish to use, you will be able to configure them
individually.
3. Bandsteering moves 5 GHz-compatible client devices to that frequency. This is beneficial when
you have devices that operate on an older wireless standard, such as wireless G or B. You can
keep slower devices on the 2.4 GHz band and move the faster clients onto the 5 GHz band.
Once you enable band steering under the 2.4 GHz band, you need to make sure all the 2.4 GHz
settings match the 5 GHz settings. The best way to do this is to make all your changes under the
2.4 and click Save and Continue to 5 GHz. This will copy your 2.4 GHz settings over to the 5 GHz,
including any guest network settings you may have configured. Once you are done making the
changes, click Save, then Save and Apply to apply your changes.

C36 User Manual V1.2
4. If you do not enable bandsteering, please make sure that your SSIDs have different settings.
Without bandsteering enabled, you cannot have an SSID on the 2.4 with the same exact settings
as an SSID on the 5 GHz.
5. Once you have selected the number of SSIDs you want, you can configure the SSID name,
security, password, etc.
Advanced Settings in Global Configuration
Under the Advanced tab you will encounter two options.
802.11 Mode: This will allow you to set the mode of the access points. By default, it is set to
B/G/N. This means that any wireless devices that support these modes will be allowed to connect.
You can set the mode to any of the following choices:
oFor 2.4 GHz
G/N (Default)
B/G/N
B/G
N
G
B
oFor 5 GHz
A/AC/N-Mixed
AC/N-Mixed
AC Only
N/A-Mixed
A-Only

C36 User Manual V1.2
N-Only
Channel mode: This option will allow you to set the channel width of your access points. When
set to 40 MHz, the access points will be allowed to use more channels to increase throughput
(speeds). Although this can be beneficial, it can also cause issues. If you are in a populated area,
using more channels will increase the chances of encountering interference. A 20 MHz channel
mode is recommended for areas with many nearby access points. For the 5 GHz band, you have
the option to select 20, 40, or 80. Please note the 80 is only available when the AP is in AC mode.
Guest network (optional)
1. The Guest Network is designed for routers that do NOT support VLANs. The Guest Network acts
as its own network with no communication to other SSIDs.
2. To enable and set the security settings on the guest SSID, click on the guest network option
towards the upper right hand side.
3. Here you can change the SSID and password of the guest network.
4. After making your changes under the Guest Network, click on the Wireless tab to save and apply
your changes.
5. Applying Changes will push the configuration to the access points. Once the C36 is done applying
the configuration to the access points, you will be redirected to the Access Point Overview page.

C36 User Manual V1.2
Dashboard
The dashboard will display connected access points at the top.
Dashboard & Widgets
You can click on the Widgets button towards the upper-right hand side to display all of the widgets on
the C36.
The widgets display important information about the C36.
CPU Consumption: Measures how much of the C36's CPU is being used. For best performance,
keep it below 65%.

C36 User Manual V1.2
Memory Consumption: Measures the C36 memory usage. For best performance, keep it below
60%.
AP Health Status: Displays Online, Unhealthy, and Offline APs.
oOnline AP: APs are configured and online.
oUnhealthy AP: APs either:
Do not have the correct configuration.
Are unmanaged by the controller and therefore cannot be configured
oOffline AP: The C36 cannot find the APs. APs with default IP addresses at 192.168.1.250
will also be listed under this section.
You can also click on the graph to get more details about which APs are online/offline/unhealthy.
Clients per AP: This widget will show you all the clients connected to your APs. You will see a bar graph
that lists the number of devices per AP. You can click on this bar to get more information about the
connected device, its MAC address, and signal strength.

C36 User Manual V1.2
MAC filter and WiFi schedule: This section will display any current WiFi schedules or MAC filter policies.
Reports
The Reports page gives you summarized and detailed information about your access points and the
connected clients. In addition, this section provides logs, when APs go offline/online, and whenever the
global configuration is updated.
Reports has 5 sections:
Summary
Provides basic information about your access points, like MAC address, AP model, AP mode (B/G/N),
wireless channel, AP firmware version, IP address of the AP, and the default gateway. If you prefer to not
see the MAC address of the AP under Device, you can change the location name under Settings –Access
Point.

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Detailed
Provides additional information about your access points and the clients connected to them. You will also
see a list of SSIDs, the VLAN of each SSID, the security settings of each SSID, and the number of clients
connected to each AP. You can click on the number of clients connected to see a list of the devices with
their MAC addresses and the signal strength.
Custom
Allows you to create your own reports with the information in the order you prefer. Click Create to create
a report.
1. Select the APs you want to monitor from the Available AP section. The order in which the APs are
displayed under Monitored AP will be the same on the custom report.
2. Select the data you want to view from the Available Data section. The order in which the fields
are listed will be the same in the custom report.
3. Name the report in the Save As field and click Apply.
4. The new custom report will now be available just to the right of Detailed.
Edit/Delete a Custom Report: If you need to edit or delete a custom report, select Custom under
Reports and choose the custom report you need to edit/delete from the drop down box. After hitting Edit,
you can make adjustments to the custom report and select Update. If you want to completely remove the
report, click Remove.

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Client list
The client list displays all of the devices connected wirelessly.
Client History
Client history shows a list of the clients and indicates the time those clients moved from one AP to
another or one band to another.
Events
The Events tab displays when global configurations are updated, as well as when an AP goes offline or
come back online. The date, time and AP affected are recorded as well.