TERMS OF WARRANTY
1)
Thewarrantyperiodstartsfromthedeliverydateandis 2years.
2)
Damages and defects resulting from misuse, high or low voltage,
faulty electrical connection, transportation and handling after the delivery of
theproductandusingtheproductcontrarytotheinstructionsspecifiedin
theusersmanualduringthewarrantyperiod(2years)arenotcovered by
the warranty. Determination of technical methods for repair or replacement
ofpartsand thepartstobereplacedistheresponsibilityofanauthorised
service.
3)
If the consumer prefers the right of repairing the product free, the
seller is liable to repair or to have it repaired without asking any charge
underlabour cost, cost ofreplacedpartorany other title. The consumer
may also use the free repairright against the manufacturer or importer.The
seller, manufacturer and importer are severally liable for fulfilling the right of
consumer.
4)
Intheeventthatconsumerpreferstousetherightoffreerepairand;
•
The product re-fails during warranty period,
•
The maximum time requiredfor repair isexceeded,
•
If repair is not possible and determined with a report by an
authorizedservice, seller,manufacturer or importer, consumermayrequest
fromthesellertorefund,discountatthedefectrateorreplacetheproduct
with non-defective products if possible. The seller cannot refuse the
consumer’s demand in such situations.Ifthisclaimisnot fulfilled,the seller,
producer and importer are severallyliable.
5)
Therepairperiodcannotexceed20workdays.Itstartsfromthedate
of notificationto an authorised service if the warranty has not expired or
fromthedateofdeliverytoanauthorised serviceifwarrantyhas already
expired.In case ofnot being repaired within 10 workdays,the manufacturer
orimportermustsupplyasimilarproductto theconsumer untiltheproduct is
repaired.Intheeventthattheproductisdefected within warranty perion,the
dayswhenthe productremainsin theserviceareadded towarrantyperiod.
6)
Defectsresultingfromcontraryusagetoinstructions specifiedinusers
manual are not covered by thewarranty.
7)
Consumer may apply to the consumer arbitration board or the
consumer court where the consumer resides in or the products havebeen
purchased for the disputes that may arise in connection with the exercise of
the rights airising from thewarranty.
8)
In case the warranty certificate is not provided by the seller, the
consumer may apply to the Customs and Trade Ministry, Directorate
General For Protection of the Consumer and Market Surveillance.
1)
If the product is founddefective;
a)
Consumercan renegeonthecontractby notifyingthesellerthat
they are ready to get back theproduct.
b)
Consumer can retain the defectiveproduct andaskfordiscountsat
the defect rate on salesprice.
c)
Consumercanaskforrepairfreeincaseitdoesnotcostmuch.
d)
Consumer can ask for replacing the defective product with another
productifpossiblebyusingrightofchoice.Thesellerisobligedtofulfillthis
request wich is prefered by theconsumer.
(2) Consumer can apply to the manufacturer or importer for repair
or replacement of the defective product without any charge. The seller,
manufacturer and importer are successively responsible for fulfilling the
conditions based on therights
CONSUMER APPLICATIONS FOR COMPLAINTS AND OBJECTIONS
•
Incasethewarranty certificate isnot provided by the seller,the
consumermayapplytotheCustomsandTradeMinistry,DirectorateGeneral
fro Protection of the Consumer and MarketSurveillance.
•
Consumer may apply to the consumer arbitration board or the
consumer court where the consumer resides in or the products havebeen
purchased for the disputes that may airse in connection with the exercise of
rights arising from thewarranty.