Panasonic KX-TG8421EB User manual

© Panasonic Communications Co., Ltd. 2009.
Unauthorized copying and distribution is a viola-
tion of law.
ORDER NO. KM40901797CE
Telephone Equipment
Model No. KX-TG8421EB
KX-TG8421EM
KX-TG8421EN
KX-TG8422EB
KX-TG8422EM
KX-TG8422EN
KX-TG8423EB
KX-TG8423EM
KX-TG8423EN
KX-TG8424EB
KX-TG8424EM
KX-TG8424EN
KX-TGA840EB
KX-TGA840EM
KX-TGA840EN
Digital Cordless Answering System
B:Black Version
M:Metallic Grey Version
N:Platinum Silver Version
(for United Kingdom)

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KX-TG8421E/KX-TG8422E/KX-TG8423E/KX-TG8424E/KX-TGA840E

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KX-TG8421E/KX-TG8422E/KX-TG8423E/KX-TG8424E/KX-TGA840E
TABLE OF CONTENTS
PAGE PAGE
1 Safety Precautions----------------------------------------------- 4
1.1. For Service Technicians --------------------------------- 4
2 Warning -------------------------------------------------------------- 4
2.1. Battery Caution--------------------------------------------- 4
2.2. About Lead Free Solder (Pbf: Pb free)--------------- 4
2.3. Discarding of P.C. Board--------------------------------- 5
3 Specifications ----------------------------------------------------- 6
4 Technical Descriptions ----------------------------------------- 7
4.1. Block Diagram (Base Unit) ------------------------------ 7
4.2. Circuit Operation (Base Unit)--------------------------- 8
4.3. Block Diagram (Handset)-------------------------------11
4.4. Circuit Operation (Handset)----------------------------12
4.5. Circuit Operation (Charger Unit) ----------------------13
4.6. Signal Route -----------------------------------------------14
5 Location of Controls and Components ------------------16
5.1. Controls -----------------------------------------------------16
6 Setting up ----------------------------------------------------------17
6.1. Connections------------------------------------------------17
6.2. Battery-------------------------------------------------------17
7 Operating Instructions-----------------------------------------19
7.1. Programmable Settings ---------------------------------19
7.2. Registering a Handset to a Base Unit---------------22
7.3. Copying Phonebook Entries ---------------------------23
7.4. Error Messages -------------------------------------------23
7.5. Troubleshooting-------------------------------------------24
7.6. For Service Hint-------------------------------------------28
8 Service Mode -----------------------------------------------------29
8.1. Engineering Mode ----------------------------------------29
8.2. Copying Phonebook Items when Repairing -------33
8.3. How to Clear User Setting------------------------------35
9 Troubleshooting Guide ----------------------------------------36
9.1. Troubleshooting Flowchart -----------------------------36
9.2. Troubleshooting by Symptom (Base Unit and
Charger Unit) ----------------------------------------------48
9.3. Troubleshooting by Symptom (Handset) -----------52
10 Disassembly and Assembly Instructions ---------------56
10.1. Disassembly Instructions -------------------------------56
10.2. How to Replace the Handset LCD -------------------60
11 Measurements and Adjustments---------------------------61
11.1. The Setting Method of JIG (Base Unit) -------------61
11.2. Adjustment Standard (Base Unit)---------------------63
11.3. Adjustment Standard (Charger Unit)-----------------64
11.4. The Setting Method of JIG (Handset) ---------------65
11.5. Adjustment Standard (Handset) ----------------------67
11.6. Things to Do after Replacing IC or X'tal ------------68
11.7. RF Specification-------------------------------------------70
11.8. How to Check the Handset Speaker or
Receiver ----------------------------------------------------71
11.9. Frequency Table (MHz) ---------------------------------71
12 Miscellaneous ----------------------------------------------------72
12.1. CPU Data (Base Unit)-----------------------------------72
12.2. CPU Data (Handset)-------------------------------------74
12.3. How to Replace the Flat Package IC----------------76
12.4. How to Replace the LLP (Leadless Leadframe
Package) IC------------------------------------------------78
12.5. Terminal Guide of the ICs, Transistors and
Diodes -------------------------------------------------------80
13 Schematic Diagram ---------------------------------------------82
13.1. For Schematic Diagram -------------------------------- 82
13.2. Schematic Diagram (Base Unit)---------------------- 84
13.3. Schematic Diagram (Base Unit_Operation)------- 86
13.4. Schematic Diagram (Handset)------------------------ 88
13.5. Schematic Diagram (Charger Unit)------------------ 90
14 Printed Circuit Board ------------------------------------------ 91
14.1. Circuit Board (Base Unit_MAIN) --------------------- 91
14.2. Circuit Board (Base Unit_Operation)---------------- 93
14.3. Circuit Board (Handset) -------------------------------- 94
14.4. Circuit Board (Charger Unit)--------------------------- 96
15 Exploded View and Replacement Parts List ----------- 97
15.1. Cabinet and Electrical Parts (Base Unit)----------- 97
15.2. Cabinet and Electrical Parts (Handset)------------- 98
15.3. Cabinet and Electrical Parts (Charger Unit) ------- 99
15.4. Accessories and Packing Materials --------------- 100
15.5. Replacement Part List -------------------------------- 105

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KX-TG8421E/KX-TG8422E/KX-TG8423E/KX-TG8424E/KX-TGA840E
1 Safety Precautions
1.1. For Service Technicians
•Repair service shall be provided in accordance with repair technology information such as service manual so as to pre-
vent fires, injury or electric shock, which can be caused by improper repair work.
1. When repair services are provided, neither the products nor their parts or members shall be remodeled.
2. If a lead wire assembly is supplied as a repair part, the lead wire assembly shall be replaced.
3. FASTON terminals shall be plugged straight in and unplugged straight out.
•ICs and LSIs are vulnerable to static electricity.
When repairing, the following precautions will help prevent recurring malfunctions.
1. Cover plastic parts boxes with aluminum foil.
2. Ground the soldering irons.
3. Use a conductive mat on worktable.
4. Do not grasp IC or LSI pins with bare fingers.
2Warning
2.1. Battery Caution
1. Danger of explosion if battery is incorrectly replaced.
2. Replace only with the same or equivalent type recommended by the manufacturer.
3. Dispose of used batteries according to the manufacture’s Instructions.
2.2. About Lead Free Solder (Pbf: Pb free)
Note:
In the information below, Pb, the symbol for lead in the periodic table of elements, will refer to standard solder or solder that con-
tains lead.
We will use PbF solder when discussing the lead free solder used in our manufacturing process which is made from Tin (Sn),
Silver (Ag), and Copper (Cu).
This model, and others like it, manufactured using lead free solder will have PbF stamped on the PCB. For service and repair
work we suggest using the same type of solder.
Caution
• PbF solder has a melting point that is 50 °F ~ 70 °F (30 °C ~ 40 °C) higher than Pb solder. Please use a soldering iron with
temperature control and adjust it to 700 °F ± 20 °F (370 °C ± 10 °C).
• Exercise care while using higher temperature soldering irons.:
Do not heat the PCB for too long time in order to prevent solder splash or damage to the PCB.
• PbF solder will tend to splash if it is heated much higher than its melting point, approximately 1100 °F (600 °C).
• When applying PbF solder to double layered boards, please check the component side for excess which may flow onto the
opposite side (See the figure below).

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KX-TG8421E/KX-TG8422E/KX-TG8423E/KX-TG8424E/KX-TGA840E
2.2.1. Suggested PbF Solder
There are several types of PbF solder available commercially. While this product is manufactured using Tin, Silver, and Copper
(Sn+Ag+Cu), you can also use Tin and Copper (Sn+Cu) or Tin, Zinc, and Bismuth (Sn+Zn+Bi). Please check the manufacturer’s
specific instructions for the melting points of their products and any precautions for using their product with other materials.
The following lead free (PbF) solder wire sizes are recommended for service of this product: 0.3 mm, 0.6 mm and 1.0 mm.
2.3. Discarding of P.C. Board
When discarding P. C. Board, delete all personal information such as telephone directory and caller list or scrap P. C. Board.

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KX-TG8421E/KX-TG8422E/KX-TG8423E/KX-TG8424E/KX-TGA840E
3 Specifications
Note:
• Design and specifications are subject to change without notice.
Note for Service:
•Operation range: Up to 300 m outdoors, Up to 50 m indoors, depending on the condition.
•Analog telephone connection: Telephone Line
•Optional headset: KX-TCA94EX

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KX-TG8421E/KX-TG8422E/KX-TG8423E/KX-TG8424E/KX-TGA840E
4 Technical Descriptions
4.1. Block Diagram (Base Unit)
Analog
Front
End
T
o TEL_LINE
Bridge
Rect D3
D3
Hook Switch
Q4,Q5 Audio
Bell/Caller ID
Interface
CPU
18 16
23
20 21
19
24
BELL
HOOK
Off-Hook Line Voltage 25
A/D D/A
ADPCM
Codec Filter
DSP
Speech Encoding Speech Decoding
BMC
Burst Encoding
Burst Decoding
RF
PLL
5
3
77
75
9
10
EEPROM
SCL
SDA
57
58
44
To AC Adaptor
Limit
Resistor
Charge Detector
CHARGE CONTACT
(Optional)
VUNREG
3.0V
Reg. IC1
2.4V
Reg. Q9
1.8V
Reg. Q8
3.0 V 2.4 V
1.8 V
BBIC
IC401
IC7
KX-TG8421/8422/8423/8424 BLOCK DIAGRAM (BASE UNIT)
MOD/DEMOD
Charge
Pump
43
2.5V
XTAL
X1
X1
10.368
MHz
IC801
RX
n
RX
p
TX
p
TX
n
P
on
PSEL
V
DD
-PADRV
4
3
6
7
TX
on
RX
on
D801
6
72
ANT1
ANT2
9
8
ANT1
ANT2
RFPA
ANT1
ANT2
78 73 74
80
L1
L2
L1
L2
2
FLASH MEMORY
IC421
42
3.0V
54
55
56
53
TAM-CSN
SPI-DI
SPI-DO
SPICLK

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KX-TG8421E/KX-TG8422E/KX-TG8423E/KX-TG8424E/KX-TGA840E
4.2. Circuit Operation (Base Unit)
4.2.1. Outline
Base Unit consists of the following ICs as shown in Block Diagram (Base Unit) (P.7).
• DECT BBIC (Base Band IC): IC7
- Handling all the audio, signal and data processing needed in a DECT base unit
- Controlling the DECT specific physical layer and radio section (Burst Module Controller section)
- ADPCM code filter for speech encoding and speech decoding (DSP section)
- Echo-cancellation and Echo-suppression (DSP section)
- Any tones (tone, sidetone, ringing tone, etc.) generation (DSP section)
- DTMF receiver (DSP section)
- Clock Generation for RF Module
- ADC, DAC, timer, and power control circuitry
- PLL Oscillator
- Detector
- Compress/Expander
- First Mixer
- All interfaces (ex: RF Power Amp, EEPROM, LED, Analog Front End, etc.)
• RF Power Amp.: IC801
- Amplifier for transmission and reception
• EEPROM: IC401
- Temporary operating parameters (for RF, etc.)
• FLASH MEMORY: IC421
- Voice Prompt (TAM) D/L Area
- ICM/OGM Recording Area
• Additionally,
- Power Supply Circuit (+3.0 V, +2.4 V, +1.8 V output)
- Crystal Circuit (10.368 MHz)
- Charge Circuit
- Telephone Line Interface Circuit

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KX-TG8421E/KX-TG8422E/KX-TG8423E/KX-TG8424E/KX-TGA840E
4.2.2. Power Supply Circuit
The power is supplied to the DECT BBIC, RF Module, EEPROM and Charge Contact from AC Adaptor (+6.5 V) as shown in
Fig.101. The power supply is as follows;
• DECT BBIC (IC7):
DC Jack (+6.5 V) →D1→IC1 →IC7
DC Jack (+6.5 V) →D1→IC1 →Q9 →IC7
DC Jack (+6.5 V) →D1→IC1 →Q8 →IC7
• RF Power Amp. (IC801):
DC Jack (+6.5 V) →D1→IC1 →IC801 (Power AMP)
• EEPROM (IC401):
DC Jack (+6.5 V) →D1→IC1 →IC7→IC401
• FLASH MEMORY (IC421):
DC Jack (+6.5 V) →D1→IC1→IC7→IC421
• Charge Contact (TP16):
DC Jack (+6.5 V) →D1→R56 →R55 →D22→TP16
<Fig.101>

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KX-TG8421E/KX-TG8422E/KX-TG8423E/KX-TG8424E/KX-TGA840E
4.2.3. Telephone Line Interface
<Function>
• Bell signal detection
• Clip signal detection
• ON/OFF hook circuit
Bell & Clip (: Calling Line Identification Presentation: Caller ID) signal detection:
In the standby mode, Q3 is open to cut the DC loop current and decrease the ring load.
When ring voltage appears at the L1T (A) and L1R (B) leads (when the telephone rings), the AC ring voltage is transferred as
follows;
•B→L2 →C4 →R6 →R33 →IC7 Pin 21 (CID INp)
•A→L1 →C3 →R4 →R35 →IC7 Pin 20 (CID INn)
ON/OFF hook circuit:
In the standby mode, Q3 is open, and connected as to cut the DC loop current and to cut the voice signal. The unit is conse-
quently in an on-hook condition.
When IC7 detects a ring signal or press the TALK Key onto the handset, Q4 turns on and then Q3 turns on, thus providing an
off-hook condition (DC current flows through the circuit) and the following signal flow makes the loop current.
•B→L2 →D3 →Q3 →Q5 →R21 →R22 →D3 →L1 →A [OFF HOOK]
4.2.4. Transmitter/Receiver
• Audio Circuits and DTMF tone signal circuits.
Base Unit and Handset mainly consist of RF Module and DECT BBIC.
Base Unit and Handset transmit/receive voice signal and data signal through the antenna on carrier frequency.
Signal Path:
*Refer to Signal Route (P.14).
4.2.4.1. Transmitter Block
The voice signal input from the TEL LINE interface goes to RF Power Amp. (IC801) through DECT BBIC (IC7) as shown in
Block Diagram (Base Unit) (P.7)
The voice signal passes through the analog part of IC7 where it is amplified and converted to a digital audio stream signal. The
burst switch controller processes this stream performing encryption and scrambling, adding the various other fields to produce
the GAP (Generic Access Profile) standard DECT frame, assigning to a time slot and channel etc.
In IC7, the carrier frequency is changing, and frequency modulated RF signal is generated.In IC801,RF signal is amplified, and
radiated from antenna. Handset detects the voice signal or data signal in the circuit same as the following explanation of
Receiver Block.
4.2.4.2. Receiver Block
The signal of 1900 MHz band (1881.792 MHz ~ 1897.344 MHz) which is input from antenna is input to IC7 as shown in Block
Diagram (Base Unit) (P.7).
In IC7, the signal of 1900 MHz band is downconverted to 864 kHz signal and demodulated, as GAP (Generic Access Profile)
standard DECT frames. It passes through the decoding section burst switch controller where it separates out the frame informa-
tion and performs de-encryption and de-scrambling as required. It then goes to the DSP section where it is turned back into ana-
log audio. This is amplified by the analog front end, and goes to the TEL LINE Interface.

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KX-TG8421E/KX-TG8422E/KX-TG8423E/KX-TG8424E/KX-TGA840E
4.3. Block Diagram (Handset)
SPEAKER
RECEIVER
MIC
MIC
DET
SP
HEADSET
CHARGE CIRCUIT Q4, Q9, R7
Q4, Q9, R7
CHARGE CONTACTS
CHARGE(+)
CHARGE(-)
CHARGE_CTRL
CHARGE
EEPROM SCL
SDA
BATTERY TERMINAL
D7
VBAT
J1
J2
1.8 V
Q2
1.8 V
LCD
CD
RESET
CSB SDA
SCL
CPU
Analog
Front
End
D/A A/D
33 35
15 16
19 20 18 28
32 31 57 58
36
13
43 42
63 54 55 66
ADPCM
Codec
Filter
DSP
Speech
Decoding
Speech
Encoding
BMC
Burst
Decoding
RF PA
IC801
Burst
Encoding
RF
PLL
MOD/DEMOD
5 3
4 3 6 78
9
2
77 78
75
RXn
RXon
ANT
DA801
RXp
TXp TXn Pon PSEL TXon
VDD-PADRY
9
10
XTAL
X1
10.368 MHz
BATTERY
44
ON SWITCH
KEYPAD
Charge
Pump
ROWS
COLUMNS
CP2.5V CP4.0V
48, 49, 50, 51
22, 23, 24, 25, 26
BBIC
IC1
IC3
56
LCD-BACK LIGHT
KEY LED BELL LED
42 52 68
73 74 80
LDO_CTRL
KX-TGA840 BLOCK DIAGRAM (HANDSET)
{

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KX-TG8421E/KX-TG8422E/KX-TG8423E/KX-TG8424E/KX-TGA840E
4.4. Circuit Operation (Handset)
4.4.1. Outline
Handset consists of the following ICs as shown in Block Diagram (Handset) (P.11).
• DECT BBIC (Base Band IC): IC1
- All data signals (forming/analyzing ACK or CMD signal)
- All interfaces (ex: Key, Detector Circuit, Charge, DC/DC Converter, EEPROM, LCD, RF Power Amp.)
- PLL Oscillator
- Detector
- Compress/Expander
- Reception
• RF Power Amp: IC801
- Amplifier for transmission
• EEPROM: IC3
- Temporary operating parameters (for RF, etc.)
4.4.2. Power Supply Circuit/Reset Circuit
Circuit Operation:
When power on the Handset, the voltage is as follows;
BATTERY(2.2 V ~ 2.6 V: BATT+) →F1 →Q2 (1.8 V), IC1-43pin (2.5V)
The Reset signal generates IC1 (61 pin) and 1.8 V.
4.4.3. Charge Circuit
Circuit Operation:
When charging the handset on the Base Unit, the charge current is as follows;
DC+(6.5 V) →D1 →R56 →R55 →D22 →CHARGE+(Base) →CHARGE+(Handset) →Q4 →D7→F1 →BATTERY+... Bat-
tery...
BATTERY- →R45 →GND →CHARGE-(Handset)→CHARGE-(Base) →GND →DC-(GND)
In this way, the BBIC on Handset detects the fact that the battery is charged.
The charge current is controlled by switching Q9 of Handset.
Refer to Fig.101 in Power Supply Circuit (P.9).
4.4.4. Battery Low/Power Down Detector
Circuit Operation:
“Battery Low” and “Power Down” are detected by BBIC which check the voltage from battery.
The detected voltage is as follows;
• Battery Low
Battery voltage: V(Batt) 2.25 V ± 50 mV
The BBIC detects this level and " " starts flashing.
• Power Down
Battery voltage: V(Batt) 2.0 V ± 50 mV
The BBIC detects this level and power down.
4.4.5. Speakerphone
The hands-free loudspeaker at SP+ and SP- is used to generate the ring alarm.

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KX-TG8421E/KX-TG8422E/KX-TG8423E/KX-TG8424E/KX-TGA840E
4.5. Circuit Operation (Charger Unit)
4.5.1. Power Supply Circuit
The power supply is as shown.

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KX-TG8421E/KX-TG8422E/KX-TG8423E/KX-TG8424E/KX-TGA840E
4.6. Signal Route

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KX-TG8421E/KX-TG8422E/KX-TG8423E/KX-TG8424E/KX-TGA840E

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KX-TG8421E/KX-TG8422E/KX-TG8423E/KX-TG8424E/KX-TGA840E
5 Location of Controls and
Components
5.1. Controls
5.1.1. Base Unit
5.1.2. Handset

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KX-TG8421E/KX-TG8422E/KX-TG8423E/KX-TG8424E/KX-TGA840E
6 Installation Instructions
6.1. Connections
6.2. Battery
6.2.1. Battery Installation
See For Service Hint (P.28)
6.2.2. Battery Charge

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KX-TG8421E/KX-TG8422E/KX-TG8423E/KX-TG8424E/KX-TGA840E
Note for service:
The battery strength may not be indicated correctly if the
battery is disconnected and connected again, even after it is
fully charged. In that case, by recharging the battery as
mentioned above, you will get a correct indication of the
battery strength.
6.2.3. Battery Level
6.2.4. Panasonic Ni-MH Battery
Performance (supplied batteries)

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KX-TG8421E/KX-TG8422E/KX-TG8423E/KX-TG8424E/KX-TGA840E
7 Operating Instructions
7.1. Programmable Settings
You can customise the unit by programming the following features using the handset.
7.1.1. Programming by scrolling through the display menus

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KX-TG8421E/KX-TG8422E/KX-TG8423E/KX-TG8424E/KX-TGA840E
*1 The item will not be reset when pressing , , and keys. Refer to How to Clear User Setting (P.35).
*2 The item will not be reset when pressing , , and keys. Refer to How to Clear User Setting (P.35).
Cross Reference:
Registering a Handset to a Base Unit (P.22)
7.1.2. Answering System Setting