Panasonic UT-MB5000 Series User manual

Getting Started
Useful Information
Troubleshooting
Appendix
Contents
OPERATING INSTRUCTIONS
Personal Computer
Model No. UT-MB5000 series
Handling and Maintenance............................10
Installing Software .........................................15
Troubleshooting
Troubleshooting (Basic).................................19
Appendix
LIMITED USE LICENSE AGREEMENT........24
Specications ................................................26
Standard Limited Warranty............................29
Please read these instructions carefully before using this product, and save this manual for future use.
Useful Information
Introduction...................................................... 2
Description of Parts ......................................... 4
First-time Operation......................................... 6
Turning On / Turning Off.................................. 9
Getting Started
Please print and use pages con-
taining important descriptions
for software installation, etc.

2
Getting Started
Thank you for purchasing this Panasonic product. For optimum performance and safety, please
read these instructions carefully.
nTerms and illustrations in these instructions
CAUTION : Conditions that may result in minor or moderate injury.
NOTE : Useful and helpful information.
è: Page in these Operating Instructions or in the Reference Manual.
: Reference to the on-screen manuals.
Display “Charm” Flick from right side to inside of the screen.
Touch : Touch (Settings) in the Charm menu.
l Someillustrationsaresimpliedtohelpyourunderstandingandmaylookdifferentfromthe
actual unit.
lIf you do not log on as an administrator, you cannot use some functions or cannot display
some screens.
lRefer for the latest information about optional products to the catalogs, etc.
lIn these instructions, the names and terms are referred as follows.
“Windows®8.1 Pro 64-bit” as “Windows” or “Windows 8.1”
DVD MULTI drive as “DVD drive”
lScreen messages are explained in [English (United States)].
(Depending on the language preference, some screen messages in these instructions are dif-
ferent from the actual screen messages. For example, [Flight mode] may be displayed instead
of [Airplane mode] in some language preference)
nDisclaimer
Computerspecicationsandmanualsaresubjecttochangewithoutnotice.PanasonicCorpora-
tion assumes no liability for damage incurred directly or indirectly from errors, omissions or dis-
crepancies between the computer and the manuals.
nTrademarks
Microsoft®, Windows®, and the Windows logo are registered trademarks of Microsoft Corporation
of the United States and/or other countries.
Intel, Core, Centrino and PROSet are either registered trademarks or trademarks of Intel Corpo-
ration.
SDXC Logo is a trademark of SD-3C, LLC.
Bluetooth®is a registered trademark owned by Bluetooth SIG, Inc., U.S.A. and licensed to Pana-
sonic Corporation.
NVIDIA, the NVIDIA logo and GeForce are trademarks and/or registered trademarks of NVIDIA
Corporation in the U.S. and/or other countries.
Names of products, brands, etc., appearing in this manual are trademarks or registered trade-
marks of their respective own companies.
Introduction

3
Getting Started
nOn-screen Manual
For further information about the computer, you can refer to the on-screen manual.
lReference Manual
The Reference Manual contains the practical information to help you fully enjoy the comput-
er’s performance.
lImportant Battery Tips
The Important Battery Tips will provide you with the battery information so that you can use
the built-in battery in the optimum condition to obtain longer operation time.
To access the on-screen manuals, follow the steps below.
On the Start screen, touch the [Manual Selector] tile, and select the on-screen manual.

4
Getting Started
Description of Parts
Camera
èReference Manual “Camera”
A: Camera Indicator
B: Camera Lens
C: Ambient Light Sensor
The ambient light sensor is equipped
with an automatic brightness adjustment
function that adjusts the display screen.
(èpage 11)
D: Wireless LAN Antenna / Bluetooth An-
tenna
<Only for model with wireless LAN>
<Only for model with Bluetooth>
èReference Manual “Wireless LAN”
“Bluetooth”
E: Wireless LAN Antenna
<Only for model with wireless LAN>
èReference Manual “Wireless LAN”
F: Windows Button
èReference Manual “Hardware But-
tons”
G: Power Switch
H: Hardware Buttons
èReference Manual “Hardware But-
tons”
I: Headphone Jack
A headphone can be connected.
J: SD Memory Card Slot
<
Only for model with SD memory card slot >
èReference Manual “SD Memory
Card”
K: USB3.0 Port
èReference Manual “USB Devices”
L: DC-IN jack
Front side
㪙
㪘㪚
㪝
㪛
㪜
㪞
㪠
㪡
㪢
㪣
㪟
Right side

5
Getting Started
A: Ventilation Hole (Exhaust)
B: Reset Button (For servicing by
Panasonic)
C: Smart Card Slot
<Only for model with Smart Card Slot>
èReference Manual “Smart Card”
D: Microphone
E: Speaker
F: Ventilation Hole (Intake)
G: Expansion Bus Connector
èReference Manual “Cradle”
H: LED Indicator
: Power Indicator
Off: Power off/Hibernation, Green:
Power on, Blinking green: Sleep
: Drive status
: SD Memory Card status
(Blinking: During access or a pass-
word is requested)
èReference Manual “SD Memory
Card”
: Battery status
èpage 10 “When the battery indi-
cator does not light on”
èReference Manual “Battery
Power”
I: Security Hook
Pull out the security hook when passing
through a security cable. Store the security
hook during normal use.
(The insulation coating has been applied
to the metal part.)
For further information, read the manual
that comes with the cable.
㪘
㪝㪞
㪜
㪙
㪚
㪛
Rear side Left side
㪟
㪠
This computer contains a
magnet and magnetic products
at the locations circled
in the illustration at right.
Avoid leaving metallic object
or magnetic media in contact
with these areas.

6
Getting Started
nPreparation
ACheck and identify the supplied accessories.
Ifyoudonotndthedescribedaccessories,contactPanasonicTechnicalSupport.
• AC Adaptor.. 1
Model No: CF-
AA5713A
• AC Cord .... 1• Soft Cloth ... 1
èReference Manual “Screen Input Operation”
• OPERATING INSTRUCTIONS (CD-ROM)....................1
• Safety Precautions and Regulatory Information .............1
• Before using this computer ..............................1
BRead the LIMITED USE LICENSE AGREEMENT before breaking the seal on the comput-
er’s packaging (èpage 24).
1 Connect your computer to a power outlet.
The battery charging starts automatically.
CAUTION
l DonotdisconnecttheACadaptoruntiltherst-timeoperation
procedure is completed.
l Whenusingthecomputerforthersttime,donotconnectany
peripheral device except AC adaptor.
lHandling the AC adaptor
Problems such as sudden voltage drops may arise during pe-
riods of thunder and lightning. Since this could adversely affect
your computer, an uninterruptible power source (UPS) is highly
recommended unless running from the built-in battery alone.
2 Turn on the computer.
Press and hold the power switch (èpage 4) until the
power indicator (èpage 5) lights.
CAUTION
lDo not press the power switch repeatedly or do not hold the
power switch for four seconds or longer.
3 Select language.
Select language and click [Next].
Follow the on-screen instructions.
4 Setup Windows.
Follow the on-screen instructions.
lThe computer restarts several times. Wait until the drive indi-
cator has turned off.
lAfter the computer is turned on, the screen remains black or
unchanged for a while, but this is not a malfunction. Wait for
a moment until the Windows setup screen appears.
lSetup of Windows will take approximately 5 minutes.

Gotothenextstep,conrmingeachmessageonthedisplay.
1
First-time Operation

7
Getting Started
lIf “Get online” is displayed, select “Skip this step”.
You can set the Wireless Network after the setup of Windows
is complete.
CAUTION
lYou can change the user name, password, image and security
setting after setup of Windows.
lRemember your password. If you forget the password, you can-
not use Windows. Creating a password reset disk beforehand is
recommended.
lDo not use the following words for user name: CON, PRN, AUX,
CLOCK$, NUL, COM1 to COM9, LPT1 to LPT9, @, &, space.
In particular, if you create a user name (account name) that
includes the “@” mark, a password will be requested at the log-
on screen, even if no password has been set. If you try to log
on without entering a password, “The user name or password is
incorrect.” may be displayed and you will not be able to sign in
(èpage 21).
5 Set the time zone, and then set the date and
time.
AFlick from the middle of the Start screen to the top, and then
touch [Control Panel] under “Windows System”.
BTouch [Clock, Language, and Region] - [Date and Time].
CTouch [Change time zone…].
DSelect the time zone, then touch [OK].
ETouch [Change date and time…], then set the date and time.
6 Create the recovery disc.
A recovery disc allows you to install OS and restore its factory
default condition, in case, for example, the recovery partition
oftheashmemoryisdamaged.Werecommendcreatinga
recovery disc before you begin using the computer.
Refer to èReference Manual “Recovery Disc Creation Util-
ity” about creating the disc.
NOTE
lPC Information Viewer
 Thiscomputerperiodicallyrecordsthemanagementinformationoftheashmemory,etc.The
maximum data volume for each record is 1024 bytes.
Thisinformationisonlyusedforestimatingthecausewhentheashmemorygoesdownby
any possibility. They are never sent to outside via network nor used for any other purpose
except for the purpose described the above.
To disable the function, add the check mark for [Disable the automatic save function for man-
agement information history] in [Hard Disk Status] of PC Information Viewer, and touch [OK].
(èReference Manual “Checking the Computer’s Usage Status”)
lIn the default settings, a shortcut icon for Korean language is on the Desktop screen. You may
delete the icon if not necessary.
lNote that the computer consumes electricity even when the computer power is off. If the built-
in battery is fully charged, the battery will fully discharge in the following period of time:
Status Discharge period
When power is off Approx. 4 weeks
In sleep Approx. 3 days
In hibernation Approx. 4 weeks

8
Getting Started
First-time Operation
nBefore using wireless function
ADisplay “Charm”, and touch - [Change PC Settings] - [Network] - [Airplane mode*1].
Set [Airplane mode*1] to [Off], and then;
set [Wi-Fi] to [On] (for wireless LAN).
set [Bluetooth] to [On] (for Bluetooth).
*1 : Screen messages are explained in [English (United States)].
(Depending on the language preference, some screen messages in these instructions
are different from the actual screen messages. For example, [Flight mode] may be dis-
played instead of [Airplane mode] in some language preference.)
nTo change the partition structure
You can shrink a part of an existing partition to create unallocated disk space, from which you can
create a new partition. In the default setting, you can use a single partition.
AProceed as follows on the Start screen.
1.Flick from the middle of the screen to the top, and then long touch [This PC] under “Win-
dows System”.
2. Touch [Manage] on app bar.
BTouch [Disk Management].
CLong touch the partition for Windows (“c” drive in the default setting), and touch [Shrink
Volume].
lThepartitionsizedependsonthecomputerspecications.
DInput the size in [Enter the amount of space to shrink in MB] and touch [Shrink].
lYou cannot input a larger number than the displayed size.
lTo select [Reinstall to the OS related partitions.] in installing OS (èpage 18),
70 GB or more is necessary for [Total size after shrink in MB].
E
Long touch [Unallocated] (the shrunk space in the step D) and touch [New Simple Volume].
FFollow the on-screen instructions to make the settings, and touch [Finish].
Wait until formatting is completed.
NOTE
lYou can create an additional partition using remaining unallocated space or newly creating
unallocated space.
lTo delete a partition, long touch the partition and touch [Delete Volume] in the step C.
nTo select language
Toselectalanguageotherthantheoneyouhaveselectedduringtherst-timeoperation,follow
the steps below.
AFlick from the middle of the Start screen to the top, and then touch [Control Panel] under
“Windows System”.
BTouch [Clock, Language, and Region] - [Language] - [Add a language].
CSelect a language, and then touch [Add].
Depending on the region, two or more languages are selectable. Touch [Open] and select
the desired language, and then touch [Add].
DTouch [Options] for the language you want to use.
ETouch [Make this the primary language].
FTouch [Log off now].
GSign in to the Windows.

9
Getting Started
Turning On / Turning Off
Turning On
Press and hold the power switch (èpage 4) until the power indicator (èpage 5)
lights.
NOTE
lDo not press the power switch repeatedly.
lThe computer will forcibly be turned off if you press and hold the power switch for four sec-
onds or longer.
lOnce you turn off the computer, wait for ten seconds or more before you turn on the computer
again.
lDo not perform the following operation until the drive indicator turns off.
Connecting or disconnecting the AC adaptor
Pressing the power switch
Touching the screen or external mouse/keyboard
Turning Off
AShut down the computer.
1. Display “Charm” and touch .
2. Touch [Power] - [Shut down].
NOTE
lTo turn off the computer completely, proceed as follows.
ADisplay “Charm”and touch - [Change PC settings] - [Update and Recovery] - [Recovery].
BTouch [Restart now] under “Advanced startup”.
CTouch [Turn off your PC].
Precaution against Starting Up/Shutting Down
lDo not do the following
Connecting or disconnecting the AC adaptor
Pressing the power switch
Touching the screen or external mouse/keyboard
NOTE
lTo conserve power, the following power saving methods are set at the time of purchase.
The screen automatically turns off after:
10 minutes (when AC adaptor is connected) of inactivity
5 minutes (when operating on battery power) of inactivity
The computer automatically enters sleep*1 after:
20 minutes (when AC adaptor is connected) of inactivity
15 minutes (when operating on battery power) of inactivity
*1 Refer to Reference Manual “Sleep or Hibernation Functions” about resuming from sleep.

10
Useful Information
Operation environment
l Placethecomputeronaatstablesurfacenotsubjecttoshock,vibration,anddangerof
dropping. Do not place the computer upright or turn it over. If the computer is exposed to an
extremely strong impact, it may become damaged.
lOperating environment
Temperature: Operation : 5 °C to 35 °C
Storage : -20 °C to 60 °C
Humidity: Operation : 30%to 80%RH (No condensation)
Storage : 30%to 90%RH (No condensation)
Even within the above temperature/humidity ranges, operation for a long time in extreme en-
vironments, smoking nearby, or operation in places where oil is used or where there is a lot of
dust will result in the product deterioration and will shorten the product life.
lDo not place the computer in the following areas, otherwise the computer may be damaged.
Near electronic equipment. Image distortion or noise may occur.
In extremely high or low temperature.
lAs the computer can become hot during operation, keep it away from items that are sensitive
to heat.
Handling cautions
ThiscomputerisdesignedtominimizeshocktopartssuchastheLCDandtheashmemory
drive, but no warranty is provided against any trouble caused by shock. Be extremely careful
when handling the computer.
lWhen carrying the computer:
Turn off the computer.
Remove all external devices, cables, Smart Cards and other protruding objects.
Do not drop or hit the computer against solid objects.
Do not grip the display part.
lWhen you board an airplane, take the computer with you and never put it in your checked lug-
gage. When using the computer on airplane, follow the airline’s instructions.
To use airplane mode*1:
1. Display “Charm” and touch - [Change PC Settings] - [Network] - [Airplane mode*1].
2. Set [Airplane mode*1] to [On].
3.Conrmthatallwirelessdevicesaresetto[Off].
*1 : Screen messages are explained in [English (United States)].
(Depending on the language preference, some screen messages in these instructions
are different from the actual screen messages. For example, [Flight mode] may be dis-
played instead of [Airplane mode] in some language preference.)
lAvoid any harmful substances such as oil from getting into the touchscreen. The pointer may
not work correctly.
lBe careful not to get injured by dropping or getting hit when carrying the computer.
nWhen the battery indicator does not light on
The battery indicator may not light on even if the AC adaptor is correctly connected to the com-
puter, due to the following reasons.
lThe AC adaptor’s protection function may be working. In this case, pull out the AC cord and
wait for more than 1 minute before reconnecting the AC cord.
Handling and Maintenance

11
Useful Information
nWhen using peripheral devices
Follow these instructions and the Reference Manual to avoid any damage to the devices. Care-
fully read the instruction manuals of the peripheral devices.
l Usetheperipheraldevicesconformingtothecomputer’sspecications.
lConnect to the connectors in the correct direction.
lIf it is hard to insert, do not try forcibly but check the connector’s shape, direction, alignment of
pins, etc.
lIf screws are included, fasten them securely.
lRemove the cables when you carry the computer. Do not pull the cables forcibly.
nPreventing your computer from unauthorized use via wireless LAN/Bluetooth
<Only for model with wireless LAN/Bluetooth>
l
Before using wireless LAN/Bluetooth, make the appropriate security settings such as data en-
cryption.
nBattery Recalibration
lThe battery recalibration may take a long time due to the large battery capacity. This is not a
malfunction.
<When performing “Battery Recalibration” after shutting down Windows>
Full charge: Approximately 2 hours

Complete discharge: Approximately 1 hour

When performing “Battery Recalibration” without shutting down Windows, it may take more time to
charge / discharge.
nSensors
This computer is equipped with four sensors (acceleration sensor, gyro sensor, magnetic sensor,
ambient light sensor), and you can use these sensors with any software that is compatible.
As the accuracy of each sensor output is dependent on the operating environment and other con-
ditions, the results should only be used as a reference.
The acceleration sensor, gyro sensor, and magnetic sensor are located at the bottom left of the
LCD. The detection results of each sensor may vary depending on how you are holding the com-
puter, the application software you are using, and other factors.
lAutomatic brightness adjustment
The computer is equipped with an automatic brightness adjustment function that adjusts the
displayscreenbasedontheambientlightsensor.Youcanconguretheautomaticadjustment
function as follows.

Display “Charm” and touch - [Change PC Settings] - [PC and Devices] - [Power and
Sleep] - [Adjust my screen brightness automatically].
The ambient light sensor is located at the top of LCD.
The ambient light cannot be detected properly if this area is obstructed or dirty.

12
Useful Information
Handling and Maintenance
lMagnetic sensor
The magnetic sensor on the computer operates by detecting geomagnetism. Therefore, the
magnetic sensor may not function properly and it readings may be inaccurate, especially in
the following environments.
Inside or near steel structures such as buildings or bridges
Inside or near automobiles, or near train power lines
Near metallic furniture or appliances
When the AC adaptor or other peripheral devices are brought closer to the computer
Nearmagnets,speakers,orotherobjectswithstrongmagneticelds
The magnetic directions indicated by the magnetic sensor may not be accurate immediately
afterpurchaseorinenvironmentswithpoormagneticelds.
In such cases, turn on the computer and move it as follows.
A Hold the computer so that its screen side is facing upward and level.
B While keeping the computer level, rotate it 90 degrees or more clockwise.
C Return the computer to position A, and rotate it 90 degrees or more counterclockwise.
D Return the computer to position A.
E Tilt the computer 90 degrees or more to the left so that the left side of the computer tilts
down.
F Return the computer to position A, and tilt it 90 degrees or more to the right so that the
right side of the computer tilts down.
CAUTION
 ●Holdthecomputerrmlywhenmovingit.Strongshocksfromdroppingthecomputermay
result in damage.
Maintenance
If drops of water or other stains get on the surface of the LCD panel, wipe them off immediately.
Failure to do so may result in staining.
To clean the LCD panel
Use the soft cloth included with the computer. (For further information, refer to “Suggestions
About Cleaning the LCD Surface” èReference Manual “Screen Input Operation”.)
To clean areas other than the LCD panel
Wipe with a soft dry cloth such as gauze. When using detergent, dip a soft cloth in water-diluted
detergent and wring it thoroughly.
CAUTION
lDo not use benzene, thinner, or rubbing alcohol since it may adversely affect the surface caus-
ing discoloration, etc. Do not use commercially-available household cleaners and cosmetics,
as they may contain components harmful to the surface.
lDo not apply water or detergent directly to the computer, since liquid may enter inside of the
computer and cause malfunction or damage.

13
Useful Information
Dispose of Computer
<For Europe and U.S.A./Canada>
Attention Customers
Don'tremovethebatterybyyourself.Thebatterymustberemovedbyqualiedprofessionals.
Whendisposingofthisproduct,besuretocontactqualiedprofessionalstoremovethebattery.
Attention Qualied professionals to remove the battery
Dispose of this product correctly in accordance with the local regulations after removing the
battery as shown in the following procedure.
nPreparation
lRemove all peripherals (SD memory card, etc.).
lErase the stored data. (èReference Manual “Erasing Flash Memory Data”)
CAUTION
lNever disassemble the computer except before disposal.
lRefer to “Safety Precautions and Regulatory Information” for precautions when disposing of
the computer.
1. Turn off the computer completely. (èpage 9)
lDo not use sleep/hibernation.
2. While connecting the AC adaptor, press both volume buttons ( and ) at the same
time for more than ten seconds.
The built-in battery’s power output stops.
lDisconnect the AC adaptor, and press the power button for 1 second or longer and con-
rmthecomputerdoesnotstartup.
3. Turn over the computer, and remove the screws (10).
4. Unhook the claws on the upper part of the cover (A),
and open the cover from the right side (B).
lThe left side of the cover is connected to the com-
puter with the cord. Do not pull the cord.
A
B

14
Useful Information
Handling and Maintenance
5. Remove the screws (4) that secures the built-in battery
(A), and move the built-in battery (A) as shown in the
illustration.
6. Disconnect the connector, and remove the built-in bat-
tery.
Insulate the connectors on the built-in battery by cover-
ing them with plastic tape, for example.
A

15
Useful Information
Installing software will return the computer to the default condition. When you install the soft-
ware,theashmemorydatawillbeerased.
Back up important data to other media or an external hard disk before installation.
CAUTION
l DonotdeletetheRecoveryPartitionontheashmemory.TheRecoveryPartitionisnotavail-
able to store data.
To check the Recovery Partition, perform the following methods.
AFlick from the middle of the Start screen to the top, and then long touch [This PC] under
“Windows System”.
BTouch [Manage] on app bar.
C
Touch [Disk Management].
NOTE
lYou can use the following buttons instead of the keyboard.
:↓key
:↑key
: Enter key
: F2 key (Default setting)
lConnect the AC adaptor and do not remove it until installation is complete.
nRemove everything and reinstall Windows
You can reinstall the OS that was pre-installed at the time of purchase (Windows 8.1).
Preparation
l<Only for model with TPM> Connect the external keyboard.
lRemove all peripherals.
1 Perform “Remove everything and reinstall Windows”.
A
Display “Charm” and touch - [Change PC settings] - [Update and recovery] - [Recovery].
BTouch [Get Started] under “Remove everything and reinstall Windows”.
CTouch [Next].
DSelect the option.
•Justremovemyles
Perform the reinstallation of the Windows in a few moments (Approximately 20 minutes).
•Fullycleanthedrive
Byfullycleaning,thedeletedlescannotberecoveredeasilyandthesecuritylevel
will be increased. The processing time will be longer (Approximately 140 minutes).
Follow the on-screen instructions.
After the reinstallation, the computer will restart.
lDo not interrupt installation, for example by turning off the computer or performing other
operation.
Otherwise installation may become unavailable as Windows may not start up or the
data may be corrupted.
Installing Software

16
Useful Information
Installing Software
2 Perform the “First-time Operation” (èpage 6).
NOTE
lThe date and time, and the time zone may not be correct. Be sure to set them correctly.
3 Perform Windows Update.
4 <Only for model with TPM> Clear TPM.
AFlick from the middle of the Start screen to the top.
BTouch [Run] under “Windows System”, input [tpm.msc] and touch [OK].
CTouch [Clear TPM ...] under “Actions” on the right of the “TPM Manager on Local Com-
puter” screen.
DTouch [Restart] of the “Manage the TPM security hardware” screen.
The computer will restart.
EWhen“TPMcongurationchangewasrequestedto...”isdisplayed,press
F12
.
FTouch the Desktop tile, and when “TPM is ready” appears, touch [Close].
nFlash memory Recovery
If the problem persists after performing “Remove everything and reinstall Windows”, follow the
instructions below.
Preparation
l<Only for model with TPM> Connect the external keyboard.
lRemove all peripherals.
1 Start the Setup Utility.
A
Display “Charm” and touch - [Change PC settings] - [Update and recovery] - [Recovery].
BTouch [Restart now] under “Advanced startup”.
CTouch [Troubleshoot] - [Advanced options] - [UEFI Firmware Settings] - [Restart].
lIf the password is requested, enter the Supervisor Password.
2 Write down all of the contents of the Setup Utility and touch [Exit] and
double-touch [Load Default Values]
.
Attheconrmationmessage,touch[Yes].
3 Check the [UEFI Boot] setting of the Setup Utility.
When installing Windows 8.1: [Enabled]
4 Touch [Exit] and double-touch [Save Values and Reboot].
Attheconrmationmessage,touch[Yes].
Computer will restart.
5 Press (Rotation lock) button while [Panasonic] boot screen is dis-
played.
The Setup Utility starts up.
lIf the password is requested, enter the Supervisor Password.
6 Touch [Exit] and double-touch [Recovery Partition].
7 Touch [Next].
8 Touch [YES].
9 At the License Agreement screen, touch [Yes, I agree to the provisions
above and wish to continue!] and touch [Next].
10 Touch [Next].
If the option is displayed, select the setting and touch [Next].

17
Useful Information
[Reinstall Windows to the whole Disk to factory default.]
Select this option when you want to install Windows to the factory default. After installation,
you can create a new partition. For how to create a new partition, refer to “To change the
partition structure” (èpage 8).
11 At the conrmation message, touch [YES].
Installation starts according to the instructions on the screen. (It will take approximately 20
minutes.)
lDo not interrupt installation, for example by turning off the computer or other operation.
Otherwise installation may become unavailable as Windows may not start up or the
data may be corrupted.
12 When Ending process screen is displayed, touch [OK] to turn off the
computer.
13 Turn on the computer.
lIf the password is requested, enter the Supervisor Password.
14 Perform the “First-time Operation” (èpage 6).
NOTE
lThe date and time, and the time zone may not be correct. Be sure to set them correctly.
15 Start the Setup Utility and change the settings as necessary.
16 Perform Windows Update.
17 <Only for model with TPM> Clear TPM (èpage 16).
nUsing Recovery Disc
Use the Recovery Disc in the following conditions.
You have forgotten the administrator password.
 Installationisnotcomplete.Therecoverypartitionintheashmemorymaybebroken.
Preparation
lPrepare the following items:
•RecoveryDisc(èReference Manual “Recovery Disc Creation Utility”)
•USBDVDdrive(optional)(refertorecentcatalogsandothersourcesforinformation
about the products available)
•<Only for model with TPM> Connect the external keyboard.
lRemove all peripherals (except for the USB DVD drive).
1 Connect the DVD drive to the USB port.
2 Start the Setup Utility.
A
Display “Charm” and touch - [Change PC settings] - [Update and recovery] - [Recovery].
BTouch [Restart now] under “Advanced startup”.
CTouch [Troubleshoot] - [Advanced options] - [UEFI Firmware Settings] - [Restart].
lIf the password is requested, enter the Supervisor Password.
3 Write down all of the contents of the Setup Utility and touch [Exit] and
double-touch [Load Default Values].
Attheconrmationmessage,touch[Yes].
4 Check the [UEFI Boot] setting of the Setup Utility.
When the recovery disc for Windows 8.1 is used: [Enabled]
5 Set the Recovery Disc into the DVD drive.

18
Useful Information
Installing Software
6 Touch [Exit] and double-touch [Save Values and Reboot].
Attheconrmationmessage,touch[Yes].
The computer will restart.
7 Press (Rotation lock) button while [Panasonic] boot screen is dis-
played.
The Setup Utility starts up.
lIf the password is requested, enter the Supervisor Password.
8 Touch [Exit], then double-touch your DVD drive in [Boot Override].
The computer will restart.
9 Touch [Reinstall Windows] and touch [Next].
10 Touch [YES].
11 At the License Agreement screen, touch [Yes, I agree to the provisions
above and wish to continue!] and touch [Next].
12 Touch [Next].
If the option is displayed, select the setting and touch [Next].
l[Reinstall Windows to the System Disk to factory default.]
Select this option when you want to install Windows to the factory default. After instal-
lation, you can create a new partition. For how to create a new partition, refer to “To
change the partition structure” (èpage 8).
l[Reinstall to the OS related partitions.]*1
Select this option when the ash memory has already been divided into several parti-
tions. For how to create a new partition, refer to “To change the partition structure”
(èpage 8).
You can keep the partition structure.
*1 This does not appear if Windows cannot be installed to the recovery partition and the area us-
able by Windows.
13 At the conrmation message, touch [YES].
Installation starts according to the instructions on the screen. (It will take approximately
30 - 45 minutes.)
lDo not interrupt installation, for example by turning off the computer.
Otherwise installation may become unavailable as Windows may not start up or the
data may be corrupted.
14 When Ending process screen is displayed, remove the Recovery Disc
and DVD Drive and then touch [OK].
Follow the on-screen instructions.
Some models may take approximately 40 minutes.
15 Perform the “First-time Operation” (èpage 6).
NOTE
lThe date and time, and the time zone may not be correct. Be sure to set them correctly.
16 Start the Setup Utility and change the settings as necessary.
17 Perform Windows Update.
18 <Only for model with TPM> Clear TPM (èpage 16).

19
Troubleshooting
Troubleshooting (Basic)
Follow the instructions below when a problem has occurred. There is also an advanced trouble-
shooting guide in the “Reference Manual”. For a software problem, refer to the software’s instruc-
tion manual. If the problem persists, contact Panasonic Technical Support. You can also check
the computer’s status in the PC Information Viewer
(èReference Manual “Troubleshooting (Advanced)”).
nStarting Up
Cannot start up.
The power indicator or
battery indicator is not
lit.
lConnect the AC adaptor.
lRemove the AC adaptor, and then connect it again.
lIf a device is connected to the USB port, disconnect the device, or
set [USB Port] or [Legacy USB Support] to [Disabled] in the [Ad-
vanced] menu of the Setup Utility.
lCheck the [UEFI Boot] setting of the Setup Utility. [UEFI Boot]
should be set to [Enabled].
You have forgotten the
password.
lSupervisor Password or User Password: Contact Panasonic Tech-
nical Support.
lAdministrator password:
If you have a password reset disk, you can reset the administra-
tor password. Set the disk and enter any wrong password, then
follow the on-screen instructions and set a new password.
If you do not have a password reset disk, install (èpage 15)
and set up Windows, and then set a new password.
“Remove disks or other
media. Press any key to
restart” or a similar mes-
sage appears.
l Aoppydiskisinthedriveanditdoesnotcontainsystemstartup
information.Removetheoppydiskandpressanykey.
lIf a device is connected to the USB port, disconnect the device, or
set [USB Port] or [Legacy USB Support] to [Disabled] in the [Ad-
vanced] menu of the Setup Utility.
l Iftheproblempersistsafterremovingthedisk,itmaybeaash
memory failure. Contact Panasonic Technical Support.
Windows startup and
operation is slow.
lStart the Setup Utility (èReference Manual “Setup Utility”) to
return the Setup Utility settings (excluding the passwords) to the
default values. Start the Setup Utility and make the settings again.
(Note that the processing speed depends on the application soft-
ware, so this procedure may not make Windows faster.)
lIf you installed a resident software after purchase, turn off the resi-
dence.
The date and time are
incorrect.
lMake the correct settings.
AOpen the Control Panel.
BTouch [Clock, Language, and Region] - [Date and Time].
CTouch [Change time zone…].
DSelect the time zone, then touch [OK].
ETouch [Change date and time…], then set the date and time.
lIf the problem persists, the internal clock battery may need to be
replaced. Contact Panasonic Technical Support.
l<Only when connected to Cradle>
When the computer is connected to LAN, check the date and time
of the server.
lThe 2100 A.D. or later year will not be correctly recognized on this
computer.

20
Troubleshooting
Troubleshooting (Basic)
nStarting Up
[Executing Battery
Recalibration] screen
appears.
lThe Battery Recalibration was canceled before Windows was shut
down last time. To start up Windows, turn off the computer by the
power switch, and then turn on.
[Enter Password] does
not appear when resum-
ing from sleep/hiberna-
tion.
lSelect [Enabled] in [Password On Resume] in the [Security] menu
of the Setup Utility (èReference Manual “Setup Utility”).
lThe Windows password can be used instead of the password set
in the Setup Utility.
AAdd a password.
1. Display “Charm” and touch - [Change PC settings] -
[Accounts].
2. Touch [Sign-in options], and touch [Add] under “Password”.
BOpen the Control Panel, touch [System and Security] - [Power
Options] - [Require a password on wakeup] and add a check
mark for [Require a password].
Cannot resume. l
One of the following operations may have been carried out. Press
the power switch to turn on the computer. Data not saved will be lost.
In sleep mode, the AC adaptor was disconnected, or a peripheral
was connected or disconnected.
The power switch was pressed for four seconds or longer to forc-
ibly turn off the computer.
l
An error may occur when the computer automatically enters the sleep
or hibernation mode while the screensaver is active. In this case, turn
off the screensaver or change the pattern of the screensaver.
Other startup problems. lStart the Setup Utility (èReference Manual “Setup Utility”) to
return the Setup Utility settings (excluding the passwords) to the
default values. Start the Setup Utility and make the settings again.
lRemove all peripheral devices.
lCheck to see if there was a disk error.
ARemove all peripheral devices including an external display.
BOpen “This PC”.
1. Flick from the middle of the Start screen to the top.
2. Touch [This PC] under “Windows System”.
CLong touch [Windows (C:)], and touch [Properties].
DTouch [Tools] - [Check].
A standard user needs to enter an administrator password.
ETouch [Scan drive].
Follow the on-screen instructions.