Panasonic KX-FP362CX User manual

©2003 Panasonic Communications Co., Ltd. All
rights reserved. Unauthorized copying and
distribution is a violation of law.
KX-FP362CX
(for Africa and Latin America)
Compact Plain Paper Fax with Answering System
IMPORTANT INFORMATION ABOUT LEAD FREE, (PbF), SOLDERING
If lead free solder was used in the manufacture of this product the printed circuit boards will be marked PbF.
Standard leaded, (Pb), solder can be used as usual on boards without the PbF mark.
When this mark does appear please read and follow the special instructions described in this manual on the use of PbF and how
it might be permissible to use Pb solder during service and repair work.
ORDER NO. KMF0305649C3

1 INTRODUCTION 3
1.1. ABOUT LEAD FREE SOLDER (PbF: Pb free) 3
1.2. SAFETY PRECAUTIONS 5
1.3. INSULATION RESISTANCE TEST 5
1.4. FOR SERVICE TECHNICIANS 5
1.5. BATTERY CAUTION 5
1.6. AC CAUTION 6
1.7. PERSONAL SAFETY PRECAUTIONS 6
1.8. SERVICE PRECAUTIONS 7
2 FEATURES AND SPECIFICATIONS 8
2.1. FEATURES 8
2.2. OPTIONAL ACCESSORIES 8
2.3. SPECIFICATIONS 9
3 INSTALLATION 10
3.1. LOCATION OF CONTROLS 10
3.2. CONNECTIONS 12
3.3. INSTALLATION 13
4 MAINTENANCE 20
4.1. MAINTENANCE ITEMS AND COMPONENT LOCATIONS
20
4.2. GEAR SECTION 23
4.3. JAMS 25
4.4. CLEANING 27
5 DISASSEMBLY INSTRUCTIONS 29
5.1. DISASSEMBLY FLOW CHART 29
5.2. DISASSEMBLY PROCEDURE 31
5.3. INSTALLATION POSITION OF THE LEAD WIRES 43
6 TROUBLESHOOTING GUIDE 44
6.1. USER RECOVERABLE ERRORS 44
6.2. PROGRAMMING AND LISTS 46
6.3. TEST FUNCTIONS 49
6.4. REMOTE PROGRAMMING 52
6.5. THE EXAMPLE OF THE PRINTED LIST 55
6.6. TROUBLESHOOTING DETAILS 59
7 CIRCUIT OPERATIONS 116
7.1. CONNECTION DIAGRAM 116
7.2. GENERAL BLOCK DIAGRAM 117
7.3. CONTROL SECTION 119
7.4. FACSIMILE SECTION 127
7.5. GEAR SECTION 135
7.6. SENSORS AND SWITCHES 135
7.7. MODEM SECTION 138
7.8. ANALOG SECTION 145
7.9. NCU SECTION 147
7.10. ITS (Integrated Telephone System) AND MONITOR
SECTION 151
7.11. ATAS(Automatic Telephone Answering System) SECTION
151
7.12. OPERATION BOARD SECTION 152
7.13. LCD SECTION 153
7.14. POWER SUPPLY BOARD SECTION 154
8 REFERENCE MATERIAL DATA 157
8.1. TERMINAL GUIDE OF THE ICs TRANSISTORS AND
DIODES 157
8.2. HOW TO REPLACE THE FLAT PACKAGE IC 158
8.3. TEST CHART 160
9 FIXTURES AND TOOLS 162
10 CABINET, MECHANICAL AND ELECTRICAL PARTS
LOCATION 163
10.1. GENERAL SECTION 163
10.2. OPERATION PANEL SECTION 164
10.3. BACK COVER SECTION 165
10.4. UPPER CABINET SECTION 167
10.5. LOWER CABINET / P.C.BOARD SECTION 168
10.6. MOTOR SECTION 169
10.7. ACTUAL SIZE OF SCREWS 169
11 ACCESSORIES AND PACKING MATERIALS 170
12 REPLACEMENT PARTS LIST 171
12.1. CABINET AND ELECTRICAL PARTS 171
12.2. DIGITAL BOARD PARTS 172
12.3. ANALOG BOARD PARTS 175
12.4. OPERATION BOARD PARTS 176
12.5. POWER SUPPLY BOARD PARTS 177
12.6. SENSOR BOARD PARTS 177
12.7. FIXTURES AND TOOLS 177
13 PRINTED CIRCUIT BOARD 178
13.1. DIGITAL BOARD (PCB1) 178
13.2. ANALOG BOARD (PCB2) 180
13.3. OPERATION BOARD (PCB3) 182
13.4. SENSOR BOARD (PCB5) 183
13.5. POWER SUPPLY BOARD (PCB4) 184
14 FOR THE SCHEMATIC DIAGRAMS 185
15 SCHEMATIC DIAGRAM 186
15.1. ANALOG BOARD (PCB2) 186
15.2. DIGITAL BOARD (PCB1) 188
15.3. OPERATION BOARD (PCB3) 192
15.4. POWER SUPPLY BOARD (PCB4) 193
15.5. SENSOR BOARD (PCB5) 194
CONTENTS
Page Page
2
KX-FP362CX

1 INTRODUCTION
1.1. ABOUT LEAD FREE SOLDER (PbF: Pb free)
Note:
In the information below, Pb, the symbol for lead in the periodic table of elements, will refer to standard solder or solder that
contains lead.
We will use PbF solder when discussing the lead free solder used in our manufacturing process which is made from Tin (Sn),
Silver, (Ag), and Copper, (Cu).
This model, and others like it, manufactured using lead free solder will have PbF stamped on the PCB. For service and repair
work we suggest using the same type of solder although, with some precautions, standard Pb solder can also be used.
Caution
· PbF solder has a melting point that is 50° ~ 70° F, (30° ~ 40°C) higher than Pb solder. Please use a soldering iron with
temperature control and adjust it to 700° ± 20° F, (370° ± 10°C). In case of using high temperature soldering iron, please
be careful not to heat too long.
· PbF solder will tend to splash if it is heated much higher than its melting point, approximately 1100°F, (600°C).
· If you must use Pb solder on a PCB manufactured using PbF solder, remove as much of the original PbF solder as possible
and be sure that any remaining is melted prior to applying the Pb solder.
· When applying PbF solder to double layered boards, please check the component side for excess which may flow onto the
opposite side (See figure, below).
1.1.1. SUGGESTED PbF SOLDER
There are several types of PbF solder available commercially. While this product is manufactured using Tin, Silver, and Copper,
(Sn+Ag+Cu), you can also use Tin and Copper, (Sn+Cu), or Tin, Zinc, and Bismuth, (Sn+Zn+Bi). Please check the manufac
turer’s specific instructions for the melting points of their products and any precautions for using their product with other
materials.
The following lead free (PbF) solder wire sizes are recommended for service of this product: 0.3mm, 0.6mm and 1.0mm.
3
KX-FP362CX

1.1.2. HOW TO RECOGNIZE THAT Pb FREE SOLDER IS USED
P.C.Boards marked as “PbF” use Pb Free solder. (See the figure below.)
Pb Free is not used the Power Supply Board of this unit.
(Example : Digital Board)
Note:
The “PbF” marked may be found on different areas of the same P.C.Board, depending on manufacture date.
4
KX-FP362CX

1.2. SAFETY PRECAUTIONS
1.Before servicing, unplug the AC power cord to prevent an electric shock.
2.When replacing parts, use only the manufacturer´s recommended components.
3.Check the condition of the power cord. Replace if wear or damage is evident.
4.After servicing, be sure to restore the lead dress, insulation barriers, insulation papers, shields, etc.
5.Before returning the serviced equipment to the customer, be sure to perform the following insulation resistance test to prevent
the customer from being exposed to shock hazards.
1.3. INSULATION RESISTANCE TEST
1.Unplug the power cord and short the two prongs of the plug with a jumper wire.
2.Turn on the power switch.
3.Measure the resistance value with an ohmmeter between the jumpered AC plug and each exposed metal cabinet part
(screw heads, control shafts, bottom frame, etc.).
Note: Some exposed parts may be isolated from the chassis by design. These will read infinity.
4.If the measurement is outside the specified limits, there is a possibility of a shock hazard.
1.4. FOR SERVICE TECHNICIANS
ICs and LSIs are vulnerable to static electricity.
When repairing, the following precautions will help prevent recurring malfunctions.
1.Cover the plastic part´s boxes with aluminum foil.
2.Ground the soldering irons.
3.Use a conductive mat on the worktable.
4.Do not touch the IC or LSI pins with bare fingers.
1.5. BATTERY CAUTION
CAUTION
Danger of explosion if the battery is incorrectly replaced. Replace only with the same or equivalent type recommended by the
manufacturer. Dispose of used batteries according to the manufacturer’s Instructions.
The lithium battery is a critical component (type No. CR2032). Please observe for the proper polarity and the exact location
when replacing it and the exact location when replacing it and soldering the replacement lithium battery in.
Recommend Type Number:
CR2032 (BAT501) Manufactured by MATSUSHITA/SONY/TOSHIBA/HITACHI
5
KX-FP362CX

1.6. AC CAUTION
For safety, before closing the lower cabinet, please make sure of the following precautions.
1.The earth lead is fixed with the screw.
2.The AC connector is connected properly.
3.Wrap the earth lead around the core 3 times.
4.Wrap the AC lead around the core 3 times.
1.7. PERSONAL SAFETY PRECAUTIONS
1.7.1. MOVING SECTIONS OF THE UNIT
Be careful not to let your hair, clothes, fingers, accessories, etc., become caught in any moving sections of the unit.
The moving sections of the unit are the rollers and a gear. There is a separation roller and a document feed roller which are rotated
by the document feed motor. A gear rotates the two rollers. Be careful not to touch them with your hands, especially when the unit
is operating.
6
KX-FP362CX

1.7.2. LIVE ELECTRICAL SECTIONS
All the electrical sections of the unit supplied with AC power by the AC power cord are live.
Never disassemble the unit for service with the AC power supply plugged in.
CAUTION:
AC voltage is supplied to the primary side of the power supply unit. Therefore, always unplug the AC power cord before
disassembling for service.
1.8. SERVICE PRECAUTIONS
1.8.1. PRECAUTIONS TO PREVENT DAMAGE FROM STATIC ELECTRICITY
Electrical charges accumulate on a person. For instance, clothes rubbing together can damage electric elements or change their
electrical characteristics. In order to prevent static electricity, touch a metallic part that is grounded to release the static electricity.
Never touch the electrical sections such as the power supply unit, etc.
7
KX-FP362CX

General
· Help function
Display:
− − −
− SEND GUIDE
− − −
− QUICK SET UP
− − −
− FEATURE LIST
− − −
− DIRECTORY
− − −
− TAD OPERATION
− − −
− FAX RECEIVING
− − −
− COPIER
− − −
− REPORTS
− − −
− CALLER ID
· LCD (Liquid Crystal Display) readout
Plain Paper Facsimile Machine
· 8 second transmission speed *
· A4 / Letter, G3 compatible
· Automatic document feeder (10 sheets)
· Quick scan
· Resolution: Standard / Fine / Super fine / Photo (64 level)
· Broad cast with Navigator
· 50-sheet paper capacity
· Polling
· Automatic fax/phone switching
· Distinctive ring detection **
* The 8 second speed is based upon the ITU-T No. 1 Test
Chart on the condition that memory transmission is performed.
** Subscription to distinctive ring services is required.
Large Memory (28 pages)... Performed by DRAM
Approx. 25 pages of memory transmission
Approx. 28 pages of memory reception
Integrated Telephone System
· On-hook dialing
· Digital duplex speakerphone
· Voice muting
· Redialing function
· 100-Station telephone directory with Navigator/one-touch
key
· Caller ID compatible***
***Feature requires a subscription to caller identification
services offered by certain local telephone companies for a
tee. You and your caller(s) must be in areas that provide
caller identification services, and compatible equipment
must be used by both telephone companies. Feature not
available when the unit is connected to a PBX system.
Enhanced Copier Function
· Multi-copy function (up to 50 copies)
· Enlargement and reduction
· Collate
· 64-Level halftone
Digital Answering System
· Voice Time / Day Stamp
· 18-Minutes recording time
· Voice pager call
2 FEATURES AND SPECIFICATIONS
2.1. FEATURES
2.2. OPTIONAL ACCESSORIES
· The included film roll is 10 meters long. We recommend that you buy a full-size replacement film 70 meters for continuous use
of your unit. For best results, use genuine Panasonic replacement film as follows:
Model No. Description Specifications
KX-FA57E Replacement Film 216 mm × 70 m
Note:
The ink film is not reusable. Do not rewind and use the ink film again.
8
KX-FP362CX

2.3. SPECIFICATIONS
Applicable Lines: Public Switched Telephone Network
Document Size: Max. 216 mm in width
Max. 600 mm in length
Effective Scanning Width: 208 mm
Recording Paper Size: A4: 210×297 mm
Letter: 216×279 mm
Effective Printing Width: 208 mm
Transmission Time*1:Approx. 8 s/page (ECM-MMR)*2
Scanning Density: Horizontal:
8 pels/mm
Vertical:
3.85 lines/mm—STANDARD mode
7.7 lines/mm—FINE / PHOTO mode
15.4 lines/mm—SUPER FINE Mode
Halftone Level: 64-level
Scanner Type: Contact Image Sensor (CIS)
Printer Type: Thermal Transfer on Plain Paper
Data Compression System: Modified Huffman (MH), Modified READ (MR), Modified Modified READ (MMR)
Modem Speed: 14,400/12,000/9,600/7,200/4,800/2,400 bps; Automatic Fallback
Operating Environment: 5—35°C, 20—80 % RH (Relative Humidity)
Dimensions: Approx. height 185 mm × width 355 mm × depth 275 mm
Mass (Weight): Approx. 3.4 kg
Power Consumption: Standby: Approx. 4.4 W
Transmission: Approx. 12 W
Reception: Approx. 40 W (When receiving a 20% black document)
Copy: Approx. 55 W (When copying a 20% black document)
Maximum: Approx. 135 W (When copying a 100% black document)
Power Supply: 220-240 V AC, 50/60 Hz
Fax Memory Capacity: Approx. 25 pages memory transmission
Approx. 28 pages memory reception
(Based on ITU-T No. 1 Test Chart in standard resolution.)
Voice Memory Capacity*3:Approx. 18 minutes memory of recording time including greeting messages
*1Transmission speed depends upon the contents of the pages, resolution, telephone line conditions and capability of the other
party’s machine.
*2Transmission speed is based upon the ITU-T No. 1 Test Chart. (Refer to ITU-T No.1 TEST CHART (P.160).) If the capability of
the other party´s machine is inferior to your unit, the transmission time may be longer.
*3Recording time may be reduced by the calling party’s background noise.
Note:
· Any details given in these instructions are subject to change without notice.
· The pictures and illustrations in these instructions may vary slightly from the actual product.
9
KX-FP362CX

(1) Document guides
(2) Paper tray
(3) Recording paper support
(4) Recording paper entrance
(5) Recording paper exit
(6) Tension plate
(7) Front cover
(8) Document exit
(9) Microphone
To talk with the other party when using the speakerphone.
(10) Document entrance
(11) Back cover open button
(12) Back cover
(1) Power inlet
(2) Telephone line jack
(3) Speaker
3 INSTALLATION
3.1. LOCATION OF CONTROLS
3.1.1. FRONT VIEW
3.1.2. REAR VIEW
10
KX-FP362CX

(1) [TONE]
· To change from pulse to tone temporarily during dialing
when your line has rotary pulse services.
(2) [SLOW]
· For slow playback.
(3) [QUICK]
· For quick playback.
(4) One-touch keys
· To use one-touch dial.
· To transmit to multiple entries.
(5) BROADCAST
· To transmit a document to multiple parties.
(6) [JUNK FAX PROHIBITOR]
· To use junk fax prohibitor.
(7) Display
(8) [AUTO ANSWER]
· To turn on/off the auto answer setting.
(9) [LOWER]
· To select stations 6-10 for one-touch dial.
(10) [HELP]
· To print a quick reference.
(11) [SEARCH]
· To use Call ID service.
(12) [FLASH]
· To access special telephone services such as call
waiting or for transferring extension calls.
(13) [REDIAL/PAUSE]
· To redial the last number dialed.
· To insert a pause during dialing.
(14) [MUTE]
· To mute your voice to the other party during a
conversation. Press this button again to resume the
conversation.
(15) [DIGITAL SP-PHONE]
· For speakerphone operation.
(16) [RECORD]
· To record your messages.
(17) [PLAY MESSAGES]
· To play recorded messages.
(18) [ERASE]
· To erase recorded messages.
(19) [NAVIGATOR, VOLUME]
· To adjust volume.
· To search for a stored name.
· To select the features or feature settings during
programming.
· To navigate to the next operation.
(20) [MENU]
· To initiate or exit programming.
(21) [COPY]
· To initiate copying.
(22) [STOP]
· To stop an operation or cancel programming.
(23) [FAX/START, SET]
· To initiate fax transmission or reception.
· To store a setting during programming.
3.1.3. CONTROL PANEL
11
KX-FP362CX

3.2. CONNECTIONS
(1) Connect the handset cord.
(2) Connect the telephone line cord.
(3) Connect the power cord.
Caution:
· When you operate this product, the power outlet should be near the product and easily accessible.
· Be sure to use the telephone line cord included in this unit.
· Do not extend the telephone line cord.
Note:
· To avoid malfunction, do not position fax machine near appliance such as TVs or speakers which generate an intense
magnetic field.
· If any other device is connected on the same line, this unit may disturb the network condition of the device.
12
KX-FP362CX

3.3. INSTALLATION
3.3.1. INSTALLATION SPACE
The space required to install the unit is shown below.
The dimensions given are necessary for the unit to operate efficiently.
Note:
· Avoid excessive heat or humidity.
· Use the unit within the following ranges of temperature and humidity.
· Ambient temperature: 5°C to 35°C
· Relative humidity: 20% to 80% (without condensation)
· Power cord length should be less than 5 meters. Using a longer cord may reduce the voltage or cause malfunctions.
· Avoid direct sunlight.
· Do not install near devices which contain magnets or generate magnetic fields.
· Do not subject the unit to strong physical shock or vibration.
· Keep the unit clean. Dust accumulation can prevent the unit from functioning properly.
· To protect the unit from damage, hold both sides when you move it.
13
KX-FP362CX

Insert the recording paper support ( ) into the slot to the right of the
recording paper exit ( ) , then into the left slot ( ).
· The recording paper will be ejected from the top of the unit after
printing. The recording paper support prevents the printed paper
from curling.
3.3.2. INSTALLING THE PAPER TRAY
Insert the tabs ( ) on the paper tray ( ) into the slots on the back
of the unit.
Note:
· Do not place the unit in areas where the paper tray may be
obstructed (i.e. by a wall, etc.).
TouseA4sizepaper
You need to install the A4 paper guide ( ) to the right side of he
paper tray.
1. Insert the bottom tab ( ) on the A4 paper guide into the lower
slot ( ).
2. Press the guide into the upper slot ( ).
3.3.3. INSTALLING THE RECORDING PAPER SUPPORT
14
KX-FP362CX

1Open the front cover ( ) by pulling up the center part ( ).
2Release the back cover by pushing the green button ( )on
the right side of the unit.
OR
Release the back cover by pushing the green lever ( )inthe
unit.
3Open the back cover ( ).
4Insert the gear with the blue core of the front ink film roll ( )
into the left slot of the unit ( ). Insert the rear ink film roll
().
· The ink film is safe to touch, and will not rub off on your
rands like carbon paper.
5Turn the gear with the blue core ( ) in the direction of the
arrow.
· Make sure that the ink film is wrapped around the blue core
() at least once.
6First close the back cover securely ( ) by pushing down on
the dotted area at both ends ( ). Then close the front cover
securely ( ).
3.3.4. INSTALLING THE INK FILM
15
KX-FP362CX

3.3.5. INSTALLING THE RECORDING PAPER
Letter or A4 size recording paper can be loaded. The unit can hold up to 50 sheets of 75 g/m2paper. You may use 60 g/m2to
90 g/m2paper. See the note for paper specifications.
1Before inserting a stack of paper, fan the paper to prevent paper
jams.
2Pull the tension plate forward ( ) and hold open while inserting the
paper.
· The paper should not be over the tab ( ).
· If the paper is not inserted correctly, readjust the paper, or
the paper may jam.
16
KX-FP362CX

3.3.6. DOCUMENTS THE UNIT CAN FEED
Note:
· Remove chips, staples or other similar fasteners.
· Do not send the following types of documents. (Use the scanner glass for fax transmission.)
— Chemically treated paper such as carbon or carbon less duplicating paper
— Electrostatically charged paper
— Badly curled, creased or torn paper
— Paper with a coated surface
— Paper with a faint image
— Paper with printing on the opposite side that can be seen through the other side (i.e. newspaper)
· Check that ink, paste or correction fluid has dried completely.
· To transmit the document with a width of less than standard A4 size (210 mm), we recommend using a copy machine to
copy the original document onto A4 or letter-sized paper, than transmit the copied document.
17
KX-FP362CX

The logo can be your company, division or name.
3.3.7. SETTING YOUR LOGO
To change capital or lower-case letters
Pressing the [#] key will change to capital or lower-case
alternatively.
1.Press [2] 2times.
2.Press [4] 3times.
3.Press [#].
4.Press [5] 3times.
1Press [MENU].
2Press [ ] or [ ] until the following is displayed.
3Press [SET].To correct a mistake
Press [ ] or [ ] to move the cursor to the incorrect character,
and make the correction.
To delete a character
Press [ ] or [ ] to move the cursor to the character you want
to delete and press [STOP].
To insert a character
1.Press [ ] or [ ] to move the cursor to the position to the
right of where you want to insert the character.
2.Press [MUTE] to insert a space and enter the character.
4Enter your logo, up to 30 characters, using the dial keypad.
Example: “BILL“
1.Press [2] 2times.
· Cursor()willappear on the display.
2.Press [4] 3times.
3.Press [5] 3times.
4.Press [ ] to move the cursor to the next space and press [5] 3
times.
5Press [SET].
· The next feature will be displayed.
6Press [MENU].
Note:
· You can enter your logo by pressing [+] or [-] in step 4. In
this case, press []to move the cursor.
18
KX-FP362CX

To select characters using [+] or [-]
Instead of pressing the dial keys, you can select characters
using [+] or [-].
1.Press [+] or [-] until the desired character is displayed.
2.Press []to move the cursor to the next space.
· The character displayed in step 1 is inserted.
3.Return to step 1 to enter the next character.
Display order of characters
3.3.7.1. TO SELECT CHARACTERS WITH THE DIAL KEYPAD
Pressing the dial keys will select a character as shown below.
19
KX-FP362CX

4 MAINTENANCE
4.1. MAINTENANCE ITEMS AND COMPONENT LOCATIONS
4.1.1. OUTLINE
MAINTENANCE AND REPAIRS ARE PERFORMED USING THE FOLLOWING STEPS.
1.Periodic maintenance
Inspect the equipment periodically and if necessary, clean any contaminated parts.
2.Check for breakdowns
Look for problems and consider how they arose.
If the equipment can be still used, perform copying, self testing or communication testing.
3.Check equipment
Perform copying, self testing and communication testing to determine if the problem originates from the transmitter, receiver or
the telephone line.
4.Determine causes
Determine the causes of the equipment problem by troubleshooting.
5.Equipment repairs
Repair or replace the defective parts and take appropriate measures at this stage to ensure that the problem will not recur.
6.Confirm normal operation of the equipment
After completing the repairs, conduct copying, self testing and communication testing to confirm that the equipment operates
normally.
7.Record keeping
Make a record of the measures taken to rectify the problem for future reference.
20
KX-FP362CX