Panasonic HomeHawk SHELF User manual

Information and Troubleshootin
g
Guide
Home Monitoring Camera Indoor
HomeHawk SHELF
Model No.
KX-HNC810
KX-HN1
00
4
ThankyouforpurchasingaPanasonicproduct.
Pleasereadthisdocumentbeforeusingtheunitandsaveitforfuturereference.

Aboutthissystem
•Panasonicwillnotbeheldresponsibleintheeventthatpropertylossoccurs
whilethissystemisinoperation.
•Thisproductshouldnotbeusedassubstituteforamedicalorcaregiver’s
supervision.Itisthecaregiver’sresponsibilitytostaycloseenoughtohandleany
eventuality.
•Thesystem’swirelessfeaturesaresubjecttointerference,therefore
functionalityinallsituationscannotbeguaranteed.
Privacyandrightsofportrait
Wheninstallingorusingthecamera,pleasetakeintoconsiderationtherightsof
otherswithregardtoprivacy.Itisgenerallysaidthat“privacy”meanstheability
ofanindividualorgrouptostopinformationaboutthemselvesfrombecoming
knowntopeopleotherthanthosewhomtheychoosetogivetheinformation.
“Rightsofportrait”meanstherighttobesafefromhavingyourownimagetaken
andusedindiscriminatelywithoutconsent.
Securitycautions
Takeappropriatemeasurestoavoidthefollowingsecuritybreacheswhenusing
thisproduct.
–Leaksofprivateinformation
– Unauthorizeduseofthisproduct
– Unauthorizedinterferenceorsuspensionoftheuseofthisproduct
Takethefollowingmeasurestoavoidsecuritybreaches:
•Configurethewirelessrouterthatconnectsyourmobiledevicetothisproduct
touseencryptionforallwirelesscommunication.
•Donotusethedefaultpasswordcontinuously.Changeittoyourownsetting
andsetnewoneperiodically.Alsodonotusepasswordsthatcouldbeeasily
guessedbyathirdparty.Ifyoukeeparecordofyourpasswords,protectthat
record.
•Ifyouloseyourmobiledevice,changethepasswordusedtoaccessthisproduct.
•Ifyouenabletheproduct’sautologinfeature,enablethescreenlockorsimilar
securityfeatureonyourmobiledevice.
•Performingtheresetwilldeleteallinformation.Toavoidlosingyourprevious
setting,werecommendtowritedowntheinformation.
•Topreventdisclosureofpersonalinformation,enablethescreenlockorsimilar

securityfeatureonyourmobiledevice.
•Whensubmittingtheproductforrepair,makeanoteofanyimportant
informationstoredintheproduct,asthisinformationmaybeerasedorchanged
aspartoftherepairprocess.
•UseonlytrustedrepairservicesauthorizedbyPanasonic.
•Beforedisposingoftheproduct,performafactorydataresettoeraseanydata
storedintheproduct.RemoveanderasethemicroSDcard.
•Ifyourmobiledevicewillnolongerbeusedwiththeproduct,deleteyour
mobiledevice’sregistrationfromtheproductanddeletethecorrespondingapp
fromyourmobiledevice.
Additionally,notethefollowing.
•Thisproductmaybeusedinwaysthatviolatetheprivacyorpublicityrightsof
others.Youareresponsibleforthewaysinwhichthisproductisused.
GettingtheApp
Download theHomeHawkappforyoursmartphonebyeither:
‐ScanningtheQR code
‐Searching for"PanasonicHomeHawk" intheappstore
‐Visitinghttps://panasonic.net/cns/pcc/support/homehawk
LaunchtheHomeHawkappfromyoursmartphonebytappingthe
icon.Followon‐screen instructions.
Compatibledevice:iPhone®,iPad®(iOS 10.0andlater),AndroidTM4.1andlater
(Asof12/18).
AccessingtheUser'sGuide
TheUser’sGuideisacollectionofonlinedocumentationthathelpsyougetthe
mostoutofthe[HomeHawk]app.
1Tapintheapp’shomescreen.
2Tap[Support].
3Tap[User’sGuide].

Note:
•Android4.1orlaterversionsarerecommended.
•YoucanalsoaccesstheUser’sGuideatthewebpagelistedbelow.
https://panasonic.net/cns/pcc/support/homehawk/manual/
•Microsoft®Windows®InternetExplorer®8andearlierversionsarenot
supported.
Foryoursafety
Topreventsevereinjuryandlossoflife/property,readthissectioncarefully
beforeusingtheproducttoensureproperandsafeoperationofyourproduct.
Power connection
•Useonlythepowersourcemarkedontheproduct.
•Donotoverloadpoweroutletsandextensioncords.Thiscanresultintheriskof
fireorelectricshock.
•CompletelyinserttheACadaptor/powerplugintothepoweroutlet.Failureto
dosomaycauseelectricshockand/orexcessiveheatresultinginafire.
•Regularlyremoveanydust,etc.fromtheACadaptor/powerplugbypullingit
fromthepoweroutlet,thenwipingwithadrycloth.Accumulateddustmaycause
aninsulationdefectfrommoisture,etc.resultinginafire.
•Unplugtheproductfrompoweroutletsifitemitssmoke,anabnormalsmell,or
makesanunusualnoise.Theseconditionscancausefireorelectricshock.Confirm
thatsmokehasstoppedemittingandcontactusat
http://shop.panasonic.com/support
WARNING

• Unplugfrompoweroutletsandnevertouchtheinsideoftheproductifits
casinghasbeenbrokenopen.Dangerofelectricshockexists.
• Nevertouchtheplugwithwet
hands.Dangerofelectricshockexists.
•Donotconnectnon‐specifieddevices.
Operatingsafeguards
•Unplugtheproductfrompoweroutletsbeforecleaning.Donotuseliquidor
aerosolcleaners.
•Donotdisassembletheproduct.
•Neverputmetalobjectsinsidetheproduct.Ifmetalobjectsentertheproduct,
turnoffthecircuitbreakerandcontactanauthorizedservicecenter.
Medical
•Consultthemanufacturerofanypersonalmedicaldevices,suchaspacemakers
orhearingaids,todetermineiftheyareadequatelyshieldedfromexternalRF
(radiofrequency)energy.WirelessLANfeaturesoperatebetweenthefrequencies
listedbelow,withapeaktransmissionpowerof100mw:
2.412GHz– 2.462GHz
5.180GHz– 5.320GHz
5.500GHz– 5.700GHz
5.745GHz– 5.825GHz
•DonotusetheproductinHealthcarefacilitiesifanyregulationspostedinthe
areainstructyounottodoso.HospitalsorHealthcarefacilitiesmaybeusing
equipmentthatcouldbesensitivetoexternalRFenergy.
Installationandlocation
•Neverinstallwiringduringalightningstorm.
•TheACadaptorisusedasthemaindisconnectdevice.EnsurethattheACoutlet
isinstalledneartheproductandiseasilyaccessible.
•Mounttheproductonthestablelocationwherethecameracanbeadequately
supportedwheninstalling.
•Donotmounttheproductonsoftmaterial.Itmayfalldown,breakorcause
injury.
•Donotmounttheproductonthefollowingmaterials:gypsumboard,ALC
(autoclavedlightweightcellularconcrete),concreteblock,plywoodlessthan25
mm(1inch)thick,etc.
CAUTION

Partnames andfunctions
Front
Back

Accessory
Suppliedaccesories
ACadaptor
PNLV251‐GZ
Connections
Troubleshooting
Howcanbethecameramountedonthewall
Drivetwoscrews(notsupplied)intothewall,andthenmounttheunitasshown.
Note:
Makesurethatthewallandthefixingmethodarestrongenoughtosupportthe
weightoftheunit.
❶31mm(17/32
inches)
➋Screws
microSDcard
KX‐HN1004only

Forbestperformance
Productlocation/avoidingnoise
•Thisproductusesradiowavestocommunicatewithawirelessrouter.
•Formaximumcoverageandnoise‐freecommunications,placethisproduct:
–ataconvenient,high,andcentrallocationwithnoobstructionsbetweenthis
productandthewirelessrouter.
–awayfromelectronicappliancessuchasTVs,radios,personal
computers,wirelessdevices,orotherphones.
–facingawayfromradiofrequencytransmitters,suchasexternalantennasof
mobilephonecellstations(Avoidputtingthisproductonabaywindoworneara
window.)
•Coverageandtransmissionqualitydependsonthelocalenvironmental
conditions.
•Ifthetransmissionqualityisnotsatisfactory,movethisproducttoanother
location.
Environment
•Keeptheproductawayfromelectricalnoisegeneratingdevices,suchas
fluorescentlampsandmotors.
•Theproductshouldbekeptfreefromexcessivesmoke,dust,hightemperature,
andvibration.
•Donotexposethisproducttodirectsunlightorotherformsofpowerfullight
suchashalogenlightsforlongperiodsoftime.(Thismaydamagetheimage
sensor.)
•Donotplaceheavyobjectsontopoftheproduct.
•Whenyouleavetheproductunusedforalongperiodoftime,unplugthe
productfromthepoweroutlet.
•Theproductshouldbekeptawayfromheatsourcessuchasheaters,kitchen
stoves,etc.Itshouldnotbeplacedinroomswherethetemperatureislessthan
0°C(32°F)orgreaterthan40°C(104°F).Dampbasementsshouldalsobe
avoided.
•Themaximumcommunicationrangemaybeshortenedwhentheproductis
usedinthefollowingplaces:Nearobstaclessuchashills,tunnels,underground,

nearmetalobjectssuchaswirefences,etc.
•Operatingtheproductnearelectricalappliancesmaycauseinterference.Move
awayfromtheelectricalappliances.
Routinecare
•Wipetheoutersurfaceoftheproductwithasoftmoistcloth.
•Donotusebenzine,thinner,oranyabrasivepowder.
Cameraimagequality
•Cameraimageanditsqualitymaybeaffectedonthemobiledevicebasedon
surroundingssuchaslighting,brightnessoftheroom.
Protectingyourrecordings
•DonotremovethemicroSDcardordisconnecttheproduct’sACadaptorwhile
readingorwritingdatatothemicroSDcard.Dataonthecardcouldbecome
corrupted.
•IfamicroSDcardmalfunctionsorisexposedtoelectromagneticwavesorstatic
electricity,dataonthecardcouldbecomecorruptedorerased.Thereforewe
recommendbackingupimportantdatatoacomputerorotherdevice.
Noticeforproductdisposal,transfer,orreturn
•Thisproductcanstoreyourprivate/confidentialinformation.Toprotectyour
privacy/confidentiality,werecommendthatyoueraseinformationfromthe
memorybeforeyoudisposeof,transfer,orreturntheproduct.
Notice

Howdo thecameradetectchanges?
Thecamerahas3sensorfeatures:avisualsensorusedformotiondetection,a
temperaturesensor,andasoundsensor.
Note:
•Thecamera’ssensorfeaturesarenotdesignedtobeusedinsituationsthat
requirehighreliability.Wedonotrecommenduseofthesensorfeaturesinthese
situations.
•Panasonictakesnoresponsibilityforanyinjuryordamagecausedbytheuseof
thecamera’ssensorfeatures.
Usingvisiblelighttodetectmotion
Thecameracandetectmotionbyrecognizingchangesinthebrightnessofareas
thatarevisibletothecamera.
Note:
•Movementmaybeincorrectlydetectedwhenthemovingobjectandthe
backgroundhavesimilarcolors.
•Movementmaybeincorrectlydetectedwhentherearesuddenchangestothe
overallbrightnesslevel,suchaswhenlightsareturnedon.
•Detectionbecomesdifficultwhentheimageisdark.
•Youcanadjustthesensitivityofthecamera’smotiondetectionfeature,and
selectwhichareasofthecameraimagearemonitoredformotiondetection.
①Verticaldetectionrange: