Panasonic Toughbook CF-18BCAGCMM Manual

Supplementary Instructions
for Fingerprint Reader
NOTE: Useful and helpful information.
CAUTION: Condition that may result in minor or moderate injury.
<Model with Windows XP>
[start] - [Run]: Click [start], and then click [Run].
<Model with Windows Vista>
(Start) - [All Programs]:
Click (Start), and then click [All Programs].
Î: Page in these Supplementary Instructions or in the
Reference Manual for the computer.
Some of the illustrations in this manual may differ slightly in shape from the
actual items in order to make the explanation easier to understand.
Terms and illustrations in this Manual
Contents
Names and Functions of Parts ................................... 2
Overview ....................................................................... 6
Installation .................................................................... 8
More Advanced Security ........................................... 12
Useful Information ..................................................... 13
Troubleshooting......................................................... 18
Specifications............................................................. 25
Personal Computer
Model No. CF-19 / CF-30 / CF-52 / CF-74 Series
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Except the following, refer to the Operating Instructions for the computer.
Names and Functions of Parts
<CF-19 Series>
Fingerprint Reader
(Appearance may differ, depending on specifications.)
<CF-30 Series>
(Appearance may differ, depending on specifications.)
Fingerprint Reader
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3
<CF-52 Series>
Fingerprint Reader
(Appearance may differ, depending on specifications.)
<CF-74 Series>
(Appearance may differ, depending on specifications.)
Fingerprint Reader
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How to Use the Fingerprint Reader
This section explains how your fingerprints are enrolled and authenticated.
1<CF-19 and CF-30 Series>
Slide your finger to the right or
left.
To prevent a reading error.
ASet the first joint of your finger on
the sensor as illustrated to the
right.
BSlide your finger to the right or left
while keeping it in contact with the
fingerprint sensor.
CSlide your finger to the right or left
until the sensor is visible.
<CF-52 and CF-74 Series>
Slide your finger toward
yourself.
To prevent a reading error.
ASet the first joint of your index
finger on the sensor as illustrated
to the right.
BSlide your finger toward yourself
while keeping it in contact with the
fingerprint sensor.
CSlide your finger down until the
sensor is visible.
When the fingerprint sensor does not enroll or authenticate your
fingerprint properly:
• You slid your finger too fast or too slow.
• Your finger was soiled or it has a scar on the surface.
• Your finger was wet or extremely dry.
• Your fingerprint does not have sufficient data for personal identification.
For further information, refer to “Troubleshooting (For Devices)”. (Îpage
18)
Names and Functions of Parts
or
Fingerprint sensor
Fingerprint sensor
Fingerprint sensor
<CF-52 and CF-74 Series>
<CF-19 and CF-30 Series>
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CAUTION
We shall not be liable for any loss or damage whatsoever resulting
from your Fingerprint device or neglect of Fingerprint device use,
or any data loss resulting from such developments as Fingerprint
authentication device malfunctioning.
<Only for CF-19 and CF-30 Series>
To protect the fingerprint sensor, be sure to close the cover when not
using the fingerprint reader.
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Fingerprint’s Outline
The conventional security systems use ID/passwords and token devices such as
IC cards to authenticate users. Therefore the passwords and token devices are
exposed to the risk of being lost, stolen and hacking.
The Fingerprint authentication method uses user’s fingerprints instead of
passwords for security authentication. You can use your fingerprints to start up
your computer and log on Windows.
We recommend you use the Fingerprint Reader in combination with the TPM
(Trusted Platform Module) to increase the security level of your computer.
Recommended Installation Procedure
Performed by the Computer Administrator Performed by each user
Step 1 Step 4
TPM Installation (ΓInstallation Manual of TPM”)
(If the TPM is not being used, skip this step.)
User Fingerprint Enrollment
User’s Data
• Windows Logon Password
• Fingerprint
• Fingerprint Backup Password
• Power-on Password
Step 2
Fingerprint Utility Installation
Step 3
TPM Fingerprint Utility Initialization
(If the TPM is not being used, skip this step.)
This manual describes Steps 2, 3 and the initial part of Step 4.
For further steps, refer to the UPEK Protector Suite QL Help menu.
(<Model with Windows XP> Click [start] - [All Programs] - [Protector Suite QL]
- [Help] /
<Model with Windows Vista> Click (Start) - [All Programs] - [Protector Suite
QL] - [Help]).
Overview
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Precautions
Security Functions
Fingerprint Authentication Technology does not guarantee complete
authentication and individual identification. Please acknowledge we shall not be
liable for any loss or damage whatsoever resulting from the use of, or inability
to use your Fingerprint device.
The Fingerprint authentication method uses multiple fingerprints, encryption
keys, credentials data and passwords. You might not be able to use your data if
you lose fingerprints, keys, credentials and passwords. Back up the Fingerprint
authentication data in a safe place. For further information, refer to “Backup”.
(Îpage 13)
General interaction with third-party applications: There is no guarantee
that there will not be any negative interaction with any third-party
software, and will not accept any responsibility for such an interaction.
<Model with Windows XP>
You cannot use this function at the same time as the SD security function
is being used. When SD security is set, disable SD security function in the
following order before initial setting of fingerprint authentication.
ALog on to Windows as an Administrator.
BClick [start] - [All Programs] - [Panasonic] - [SD Card Setup].
CRemove a check mark from [Use the SD card when starting the computer].
DClick [OK].
• Follow the on-screen instructions.
• SD security is disabled and all registered SD memory cards become
unavailable when your computer starts up.
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Installation
Step1 TPM Installation
Refer to on-screen manuals “Installation Manual Trusted Platform Module (TPM)”.
(<Model with Windows XP> Click [start] - [Run], enter [C:\util\drivers\tpm\
README.pdf], and click [OK]. /
<Model with Windows Vista> Click (Start) and input [C:\util\drivers\tpm\
README.pdf], and press
Enter
.)
Step2 Fingerprint Utility Installation
Performed by the Computer Administrator.
Preparation
<Only for CF-19 Series with Windows XP Tablet PC Edition>
Move Tablet PC Input Panel from upper right to the bottom right or bottom left.
If this procedure is skipped, the “Please swipe you finger” message may
overlap the Tablet PC Input Panel.
1Log on to Windows as an Administrator.
2Close all other programs.
3<Model with Windows XP>
Click [start] - [Run], enter “C:\util\drivers\fngprint\psql\
setup.exe”, and click [OK].
<Model with Windows Vista>
Click (Start) and input “C:\util\drivers\fngprint\
application\x86\install\setup.exe”, and press
Enter
.
The “Protector Suite QL ∗.∗Setup” screen appears.
4Click [Next].
Installation starts. Follow the on-screen instructions.
<Model with Windows XP>
Carefully read the License Agreement, select “I accept the license
agreement”, and click [Next].
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5When the “Protector Suite ∗.∗has been successfully
installed.” message appears, click [Finish].
At the confirmation message, click [Yes].
The computer restarts.
6Log on to Windows as an Administrator.
The “Protector Suite QL Icon” appears in the notification area.
Step 3 TPM Fingerprint Utility Initialization
Performed by the Computer Administrator.
The “Invalid TPM status” message is displayed by the “Protector Suite QL Icon”
in the notification area.
If the TPM is not being used, skip this step.
1Click on the “Invalid TPM status” message to start
“Advanced Security Initialization Wizard”.
Follow the on-screen instructions.
NOTE
If the “Invalid TPM status” message is not displayed
<Model with Windows XP>
Click [start] - [All Programs] - [Protector Suite QL] - [Control Center] -
[Settings] - [System Settings] - [TPM] - [Initialized TPM].
<Model with Windows Vista>
Click (Start) - [All Programs] - [Protector Suite QL] - [Control Center] -
[Settings] - [System Settings] - [TPM] - [Initialized TPM].
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Installation
Step 4 User Fingerprint Enrollment
Performed by each user.
1<Model with Windows XP>
Click [start] - [All Programs] - [Protector Suite QL] - [User
Enrollment].
The “Welcome” message appears, read the description carefully.
<Model with Windows Vista>
Click (Start) - [All Programs] - [Protector Suite QL] -
[User Enrollment].
Carefully read the License Agreement, select “I Accept the License
Agreement” and click [OK].
2Click [Next].
3Select an enrollment mode, and click [Finish].
Enrollment mode
You can make the configuration for the enrollment only once during this
initialization phase.
• Enrollment to the biometric device
All enrolled fingerprints are stored directly in the fingerprint sensor. The
user data will be secured by the hardware protection keys obtained by the
fingerprint sensor. This mode allows up to 21 fingerprints to be enrolled.
• Enrollment to the hard disk
All enrolled fingerprints are stored on the hard disk. Hardware protection
of the user data is not possible, but multiple users can enroll their
fingerprints.
When the “Finish” screen appears, read the description carefully.
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“User Enrollment” wizard starts. Follow the on-screen instructions.
NOTE
Enroll at least two fingers. Even if one of them is injured, you can
use another one to access your account and secret data. For further
information about the enrollment, refer to “How to Use the Fingerprint
Reader” (Îpage 4) and “Fingerprint Tutorial”.
(<Model with Windows XP> Click [start] - [All Programs] - [Protector
Suite QL] - [Fingerprint Tutorial] /
<Model with Windows Vista> Click (Start) - [All Programs] -
[Protector Suite QL] - [Fingerprint Tutorial].)
We recommend you use the Power-on Security feature. This feature
prevents unauthorized access to the user’s computer at the BIOS
level.
After first finger enrollment, “Power-on Security” message appears. Select
[Yes].
AWhen the “Power-on Security” screen appears, click [Manage
Passwords...].
BSelect [Power-On] in [Password Types], and click [Set password...].
CEnter the password for “Power-on Security”, and click [OK].
DClick [Close].
EAdd a check mark for [Power-On] in [Password Types].
FEnter the password (step C), and click [OK].
GClick [Next].
• Follow the on-screen instructions.
NOTE
The number of fingerprints for “Power-on Security” is maximum of 21,
because they are stored in the fingerprint sensor regardless of the
selected enrollment mode.
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More Advanced Security
You can increase your computer’s security level by setting the BIOS level
described in this section.
Performed by the Computer Administrator.
1Register the Supervisor Password.
You have to register the Supervisor Password to proceed to the next step.
If you have already registered the Supervisor Password, you can skip this
step, and move on to step 2.
If you have not done this, have enrolled your fingerprint using Protector Suite
QL, and have already made Power-on Security effective, after step B, your
fingerprint authentication will be necessary.
ATurn on or restart the computer.
BPress
F2
several times while [Panasonic] boot screen is displayed soon
after the computer starts the startup procedure.
CSelect the [Security] menu.
DSelect [Set Supervisor Password], and press
Enter
.
EEnter your password in the [Enter New Password], and press
Enter
.
• The password will not be displayed on the screen.
• You can use up to 32 alphanumeric characters (including spaces).
• The case (upper/lower) is ignored.
• To input numbers for the password, use the numbered keys on the
keyboard.
• You cannot use
Shift
and
Ctrl
to input a password.
FEnter your password again in [Confirm New Password], and press
Enter
.
GIn [Setup Notice], press
Enter
.
2Set the High Security Level.
ASelect [Fingerprint Security Sub-Menu], and press
Enter
.
BSelect [Security mode:], and select [High].
• Default setting: Simple
CPress
ESC
to close the sub-menu.
DPress
F10
, select [Yes], and press
Enter
to exit the Setup Utility.
NOTE
In the “High” security mode, you have to enter the Supervisor or User
Password even after fingerprint authentication.
In the “Simple” security mode, you do not have to enter the Supervisor
or User password after fingerprint authentication.
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Useful Information
Backup
The file described below is necessary for recovering the Fingerprint authentication
data. Back up this file periodically in a safe location such as removable disk to
avoid data loss resulting from some accidents. We recommend you to store
the file in a removable disk or network drive because the benefit of Fingerprint
authentication security can be reduced if you keep the file in the internal hard disk
drive.
The backup password described below is necessary for bypassing the Fingerprint
authentication. We recommend you set the backup password using the “User
Enrollment” wizard. If you do not define the backup password, you may lose your
data in case of authentication hardware failure.
File used by each user
• Backup user passport data
(Default name: <UserAccount>.vtp)
You need this file when you replace the embedded fingerprint chip, or the hard
disk drive, or when reinstalling Windows.
This file contains the fingerprints, encryption keys, and logon authentication
data.
NOTE
How to Backup:
Select “Export” in “Import or Export User Data” to save the user data.
(<Model with Windows XP> Click [start] - [All Programs] - [Protector Suite QL]
- [Control Center] - [Fingerprints] /
<Model with Windows Vista> Click (Start) - [All Programs] - [Protector
Suite QL] - [Control Center] - [Fingerprints])
For further information, refer to the UPEK Protector Suite QL Help menu.
(<Model with Windows XP> Click [start] - [All Programs] - [Protector Suite QL]
- [Help] /
<Model with Windows Vista> Click (Start) - [All Programs] - [Protector
Suite QL] - [Help])
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Password used by each user
• Backup Password for Enrollment
This backup password can be used in case of hardware failure to bypass the
fingerprint authentication.
CAUTION
The passwords other than those explained above are also used for security,
so do not lose them. For further information, refer to the UPEK Protector
Suite QL Help menu.
(<Model with Windows XP> Click [start] - [All Programs] - [Protector Suite
QL] - [Help] /
<Model With Windows Vista> Click (Start) - [All Programs] - [Protector
Suite QL] - [Help])
Limitations in Use
Password Bank*1limitations: The following web pages cannot be
supported.
Web pages which are created by the following technologies:
• Web forms created on the fly using javascript.
• Web forms which looks as one form (e.g. login field, password field), but
internally created with two independent forms.
• There can be auto submit problems with web forms which do not have
Submit button. All forms that you cannot submit with
Enter
will be entered by
Password Bank, but not submitted.
Password Bank*1limitations: The following Windows applications cannot
be supported.
• Applications which do not use standard Windows controls and draw controls
by their own.
• This includes any Java based application.
<Model with Windows XP>
My Safe*1: Antivirus software should be configured to ignore the “My Safe”
data file (C:\Documents and Settings\(user account)\Application Data\Protector
Suite\My Safe.fdp). Otherwise the user may experience problems when
unlocking “My Safe”.
“My Safe” data file cannot be backed up by using File back up function in
Recover Pro. To back up “My Safe” data file, use Quick Backup/Complete
Backup functions in Recover Pro and back up each data.
Useful Information
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*1 For information of these functions, refer to the UPEK Protector Suite QL Help menu.
(<Model with Windows XP> Click [start] - [All Programs] - [Protector Suite QL] - [Help]
/ <Model with Windows Vista> Click (Start)- [All Programs] - [Protector Suite QL]
- [Help])
Handling & Maintenance
The enrolling and authentication sensitivity may decline under the
conditions below. Wipe off stains or moisture on the sensor surface with
a soft cloth.
• The surface of the fingerprint sensor is soiled with dust, skin oil, or sweat.
• The surface of the fingerprint sensor is wet as a result of moisture or
condensation.
Static electricity may also cause the sensor to malfunction. To make your
finger static-free, touch a metal surface before placing it on the fingerprint
sensor. Exercise caution against static electricity in winter and other dry
conditions.
Malfunction or damage may occur when:
• The fingerprint sensor surface was damaged by the strong rubbing of a solid
material, scratches, or being pecked with a pointed item.
• The sensor was touched with a finger soiled with mud, damaging the sensor
surface with a tiny substance, and staining the surface.
• The sensor surface was covered with a seal, or soiled with ink.
Deleting (Initializing) Owner’s Data
When you dispose of the computer or transfer the ownership, delete (initialize) the
owner’s data to avoid unauthorized access.
NOTE
The data enrolled in the fingerprint sensor is not image data. You cannot
restore fingerprint image data from the data enrolled in the fingerprint sensor.
1Disable Power-on Security
Performed by the Computer Administrator.
A<Model with Windows XP>
Click [start] - [All Programs] - [Protector Suite QL] - [Control Center].
<Model with Windows Vista>
Click (Start) - [All Programs] - [Protector Suite QL] - [Control Panel].
• The “Fingerprint Software Management” screen appears.
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Useful Information
BClick [Settings], and click [Power-on Security].
C<Model with Windows XP>
Remove the check mark from [Replace the power-on and hard drive
passwords with the fingerprint reader.], and click [OK].
<Model with Windows Vista>
Remove the check mark from [Enable power-on security using
fingerprints], and click [OK].
DClick [Fingerprints], and click [Enroll or Edit Fingerprints].
• “User Enrollment” wizard starts. Follow the on-screen instructions.
EWhen the “User’s Fingers” screen appears, click [Next] without deleting
fingerprint samples.
FClick [Manage Passwords...].
GSelect [Power-On] in [Password Types], and click [Unset password...].
HEnter the password for Power-on Security, and click [OK].
IClick [Close].
• Confirm that there is no item in [Password Types].
J<Model with Windows XP>
Click [Next].
• At the confirmation message, click [Yes].
KClick [Next].
LClick [Finish].
• Follow the on-screen instructions.
2Delete Fingerprint Data.
Performed by each user.
AClick [Fingerprints], and click [Delete].
The “Swipe finger” screen will appear.
BSwipe user’s finger.
• If the authentication is successfully completed, the confirmation message
appears.
CClick [Yes].
• Confirm that all users’ data was deleted.
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NOTE
If the enrollment mode is set to “Enrollment to the hard disk” (Îpage
10), you need to remove the fingerprints data after Step 2.
Performed by the Computer Administrator.
A<Model with Windows XP>
Click [start] - [All Programs] - [Protector Suite QL] - [Control Center].
<Model with Windows Vista>
Click (Start) - [All Programs] - [Protector Suite QL] - [Control
Center].
BClick [Settings], and click [Power-on Security].
CSelect the fingerprint, and click [Remove].
• Surely remove all of the fingerprints.
3Uninstall Protector Suite
Performed by the Computer Administrator.
ALog on to Windows as an Administrator.
BClose all programs.
C<Model with Windows XP>
Click [start] - [Control Panel] - [Add or Remove Programs].
<Model with Windows Vista>
Click (Start) - [Control Panel] - [Uninstall a program].
D<Model with Windows XP>
Click [Protector Suite ∗.∗], and click [Change].
<Model with Windows Vista>
Double-click [Protector Suite ∗.∗], and select [Remove].
E<Model with Windows XP>
Select [Remove], and click [Next].
FSelect [Remove all Protector Suite *.* data], and click [Next].
• Uninstallation starts. Follow the on-screen instructions.
GWhen the “Protector Suite ∗.∗has been successfully uninstalled.”
Message appears, click [Finish].
• If the confirmation message appears, click [Yes].
• The computer restarts.
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Troubleshooting
When a problem occurs, refer to this page. If you still cannot troubleshoot the
problem, contact PANASONIC TECHNICAL SUPPORT.
For Devices
The sensor does
not enroll or
authenticate my
fingerprint.
Slide your finger correctly. (For further information
about enrollment and authentication, refer to “How
to Use the Fingerprint Reader” (Îpage 4) and
“Fingerprint Tutorial”.
(<Model with Windows XP> Click [start] - [All Programs]
- [Protector Suite QL] - [Fingerprint Tutorial] /
<Model with Windows Vista> Click (Start) -
[All Programs] - [Protector Suite QL] - [Fingerprint
Tutorial])
The sensor enrolls or authenticates no fingerprint, or
performs authentication poorly, despite the correct
way of finger sliding when your finger is in any of the
conditions stated below:
• Rough skin, or injured finger (with a cut or a skin
inflammation)
• Extremely dry
• Soiled with mud or oil
• Fingerprint has been worn and has faded
• Wet with water or sweat
<You can improve enrolling and authentication
sensitivity by taking the following steps when any of
the conditions described above exists>
• Wash your hands or wipe them dry.
• Use a different finger for registration or
authentication.
• Treat your finger with a hand cream when it is rough
skin or dry.
Clean the fingerprint sensor. (For further information,
refer to “Handling & Maintenance” (Îpage 15))
The fingerprint sensor may be malfunctioning when it
continues to perform poorly after the steps described
above have been performed. Contact PANASONIC
TECHNICAL SUPPORT.
(Enrollment and authentication is unavailable to an extremely minority of people
including those whose fingerprints give little data for personal identification.)
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19
For Application
Sensor does not
work.
Exported passport can help you if you need to
replace the sensor.
• Log on to Windows as an Administrator.
You can always access the computer by using your
Windows log on password. In convenient mode,
any user can access the computer by using your
Windows log on password.
• To access “My Safe” *1
“My Safe” *1can be always accessed by using the
“My Safe” *1backup password.
*1: <Model with Windows Vista> “File Safe”
• Other functions
Replace/Repair the sensor, then follow the
instructions in section “Replacing sensor”.
Some limited functions (e.g. deleting passport)
is available without a functional sensor. In case
of deleted operation, it is necessary to cancel
the fingerprint verification operation to get to the
password dialog.
User cannot use
enrolled finger.
(e.g. injury)
It is strongly recommended to enroll at least two
fingers to avoid this problem.
If you enrolled multiple fingers, simply use other finger.
If you only enrolled one finger that can be used, we
recommend to use the “Enroll or Edit Fingerprints”
wizard and enroll additional fingerprints.
If none of your enrolled fingers can be used, follow this
procedure:
ALog on to Windows as an Administrator.
You can always access the computer by using your
Windows log on password. In convenient mode,
any user can access the computer by using your
Windows log on password.
BUpdate the enrolled fingerprints.
To be able to fully use Protector Suite QL, you
need to have usable enrolled fingerprints. Enter the
“Enroll or Edit Fingerprints” wizard.
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20
Troubleshooting
User cannot use
enrolled finger.
(e.g. injury)
(continued)
• If you do not use “Advanced Security”, you can still
enter using the Windows password.
• If you use “Advanced Security” with backup
password, you can enter using the backup
password.
• If you use “Advanced Security” without backup
password, there is no other way to add a different
fingerprint. In this case we recommend either to
wait until your finger is usable again (e.g. the injury
heals), or to delete the passport (Use “Delete”
wizard) and then reenroll new fingerprints.
Please note that in the latter case all your stored
secret data (passwords, “My Safe” *2encryption
keys) will be lost. To perform the delete operation
it is necessary to cancel the fingerprint verification
operation to get to the password dialog, then enter
your Windows log on password.
• To access “My Safe” *2
If you did not perform the procedure in step Bor
it did not work, you can still access “My Safe” *2by
using the “My Safe” *2backup password.
*2: <Model with Windows Vista> “File Safe”
TPM failure. If you use “Advanced Security” with TPM (Trusted
Platform Module) and TPM is broken, erased or
disabled, the “Advanced Security” will not work
anymore.
If you do not use the “Advanced Security” backup
password, follow the instructions “Starting Over”.
Otherwise, if you use “Advanced Security” backup
password, you can follow these steps:
AEnter the “Enroll or Edit Fingerprints” wizard using
the backup password.
BDisable “Advanced Security” and finish.
C After the TPM is repaired and enabled (or if you only
erased its contents) you can enter the “Enroll or Edit
Fingerprints” wizard again using your finger and enable
the “Advanced Security” with TPM again.
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