Panasonic BB-HCM403A User manual

Operating Instructions
Network Camera
Please read this manual before using, and save this manual for future reference.
Panasonic Network Camera Website: http://www.panasonic.com/netcam
for customers in the USA or Puerto Rico
Model No. BB-HCM403A
(PoE Ready)
Indoor Ceiling Use Only

Operating Instructions
2
Main Features
Dome-shaped Camera for Neat Mounting on the Ceiling
This is a dome-shaped camera with integrated mounting hardware ideal for indoor
ceiling use. Conventionally, to mount our cameras (other than the optical zoom
type*1) on the ceiling, a separate dedicated stand was necessary.
The integration of the mount equipment and the neat design of the dome shape
allow you to mount the camera anywhere conveniently.
PoE
*2
(Power over Ethernet) Compliant with a Power Receiving Device
Integrated
The camera is compliant with PoE (IEEE 802.3af) standards, contains a power
receiving device that enables it to receive power via an Ethernet cable, and
supports PoE*2. This allows you to mount the camera even if there is no power
outlet near the installation position, and saves the cost of installing a new power
outlet. In addition, since power can be supplied through a 100 m long cable from
the PoE hub, the camera can be installed in a wide range of positions. Data
transmission is also performed via the Ethernet cable, so the connection of several
cables is not necessary. This allows you to mount the camera neatly considering
the esthetic appearance of the installation position.
The power can also be supplied via an optional AC adaptor (Order No.: BB-
HCA2A) when a power outlet is situated near the installation position.
10x Digital Zoom Feature*3
The camera has a 10x digital zoom feature that allows you to increase the size of
a monitored object up to 10 times. This makes it easier to view objects that are
located far away from the camera. In addition, each user can use this digital zoom
feature. Therefore, when accessing one camera from multiple positions, each user
can view camera images with various magnifications without affecting other users.
Audio 2-way Communication*4 (Walkie-talkie Type)
2-way audio communication (Walkie-talkie Type) is available for use between the
camera and a PC that displays camera images by using an internal microphone or
a customer-provided external microphone and speaker with a built-in amplifier.
This allows you to send your voice to the camera from your PC as well as to view
camera images or listen to the sounds sent from the camera position to the PC.
*1 Optical zoom type cameras: Panasonic Network Cameras such as BB-HCM381A or BB-
HCE481A.
*2 PoE supported: PoE stands for "Power over Ethernet". To use PoE, a PoE hub is necessary.
*3 10x digital zoom feature: As the magnification increases, the image quality decreases. This
feature is not available from cell phones.
*4 Audio 2-way Communication: This feature is not available from cell phones. The Talk button
and Listen button cannot be used simultaneously. Depending on the network environment and
traffic conditions, the audio may be delayed or may break up.

Operating Instructions
3
Motion Detection Feature*5
The camera has a Motion Detection feature that detects changes in movement
within the camera's display range. In addition, the camera can buffer the images
before and after the Motion Detection on an SD memory card that can be inserted
into the camera, and can transfer images to PCs or cell phones via E-mail or FTP*6,
if specified beforehand.
SD Memory Card Recording
The camera has an SD memory card slot. Inserting an SD memory card*7 allows
you to record camera images (640 x 480 dots, 320 x 240 dots, 160 x 120 dots)
without recording them onto a PC via a network.
In addition, enabling the Alarm Detection function using a customer-provided
switch allows you to record camera images to the SD memory card directly. This
can be triggered by signals such as turning on a light or opening or closing a door.
If you enable 1-minute interval timer buffer/transfer with a 2 GB SD memory card,
you can record approx. 110,000*8 images (320 x 240 resolution and standard
quality) for about 80 days.
Multi-Camera Page*9
The Multi-Camera page displays camera images from up to 4 cameras on a single
web browser, and supports audio 2-way communication (Walkie-talkie Type). This
camera allows you to switch between 3 sets of 4 cameras. Additionally, static
images from a maximum of 12 cameras can be displayed on a single page.
Other Features
• The 320,000-pixel color CCD sensor
• Color Night View mode
• IPv4/IPv6 dual stack supported
*5 Motion Detection: The detection level varies depending on the resolution, image quality, or
object. The feature may not work depending on the detection level.
*6 FTP: This stands for "File Transfer Protocol", and is used for transferring files in networks such
as the Internet and intranets.
*7 SD Memory Card: The camera supports 2 GB, 1 GB, 512 MB, 256 MB, 128 MB or 64 MB
Panasonic SD memory cards (customer-provided).
*8 About 110,000 images: Only images can be recorded. Sounds cannot be recorded.
*9 Multi-Camera Page: The feature can be used by registering the IP addresses of cameras to a
single camera beforehand.

Operating Instructions
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Abbreviations
• UPnP is the abbreviation for Universal Plug and Play.
• "Network Camera" is called "Camera" in this manual.
• "Setup CD-ROM" is called "CD-ROM" in this manual.
Trademarks
• Adobe, Acrobat and Reader are either registered trademarks or trademarks of
Adobe Systems Incorporated in the United States and/or other countries.
• Microsoft, Windows, Hotmail and ActiveX are either registered trademarks or
trademarks of Microsoft Corporation in the United States and/or other
countries.
• SD Logo is a trademark.
• This software is based in part on the work of the Independent JPEG Group.
• Screen shots reprinted with permission from Microsoft Corporation.
• All other trademarks identified herein are the property of their respective
owners.

Operating Instructions
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Table of Contents
1 Camera Monitoring....................................................... 8
1.1 Feature Locations .......................................................................... 8
1.1.1 Front View.................................................................................................. 8
1.1.2 Side View................................................................................................... 9
1.1.3 Bottom View............................................................................................... 9
1.2 How to Turn on the Camera......................................................... 10
1.3 Accessing the Camera ................................................................ 11
1.3.1 To Access the Camera in IPv6................................................................. 13
1.4 Viewing the Single Camera page ................................................ 15
1.4.1 Displaying the Banner.............................................................................. 18
1.4.2 Zooming In and Out ................................................................................. 19
1.4.3 Auto Centering the Image (Click to Center)............................................. 20
1.4.4 Tilt Operation ........................................................................................... 21
1.4.5 Capturing a Still Image ............................................................................ 22
1.4.6 Using the Operation Bar .......................................................................... 23
1.4.7 Setting the Home Position (the administrator only).................................. 24
1.5 Listening to Camera Audio and Talking through the Camera ...... 25
1.6 Viewing the Multi-Camera page................................................... 27
1.7 Viewing the Buffered Image page................................................ 29
1.7.1 Deleting Buffered Images ........................................................................ 31
1.8 Viewing Still Images on Your Cell Phone..................................... 32
1.8.1 Enabling or Disabling the Buffer/Transfer on your Cell Phone ................. 34
2 Using the Camera's Basic Features ......................... 35
2.1 Setup Page of the Camera .......................................................... 35
2.2 Connecting the Camera to Your IPv4 Network ............................ 38
2.3 Connecting the Camera to Your IPv6 Network ............................ 43
2.4 What is IPsec?............................................................................. 47
2.5 Encrypting the Camera Image in Transport Mode ....................... 50
2.6 Encrypting the Camera Image in Tunnel Mode ........................... 53
2.7 Using UPnP™(Universal Plug and Play)..................................... 57
2.7.1 Connecting the Camera to a Router that Supports UPnP™(IPv4 Only) . 58
2.7.2 Connecting the Camera to a Router that Does Not Support UPnP™
(IPv4 Only).............................................................................................. 58
2.8 Registering with the DynamicDNS Service ................................. 60

Operating Instructions
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2.8.1 DynamicDNS Service (IPv4/IPv6) ........................................................... 65
2.9 Setting the Date and Time........................................................... 67
2.10 Changing Camera Settings ......................................................... 70
2.11 Adjusting Audio............................................................................ 73
3 Registering Users....................................................... 75
3.1 Changing the Authentication Setting and Administrator User
Name and Password.................................................................... 75
3.2 Logging in to the Camera ............................................................ 79
3.3 Creating, Modifying or Deleting General Users ........................... 80
4 Buffering or Transferring Images.............................. 83
4.1 Procedures of Buffering or Transferring Images .......................... 83
4.2 Buffering or Transferring Images by Timer................................... 84
4.3 Buffering or Transferring Images by Alarm Signal ....................... 94
4.4 Buffering or Transferring Images by Motion Detection Signal.... 106
4.5 Transferring Camera Images in Transport Mode ....................... 118
4.6 Transferring Camera Images in Tunnel Mode............................ 119
4.7 Setting the Motion Detection ..................................................... 120
4.8 Setting Alarm Log Notification ................................................... 124
4.9 Using the SD Memory Card....................................................... 127
4.9.1 Format the SD Memory Card ................................................................ 129
4.9.2 Start the SD Memory Recording............................................................ 130
4.9.3 Stop the SD Memory Recording............................................................ 131
5 Using Other Features............................................... 132
5.1 Changing Initial Settings on the Single Camera page or
the Multi-Camera page .............................................................. 132
5.2 Configuring Multiple Cameras ................................................... 135
5.3 Specifying Operation Time ........................................................ 137
5.4 Controlling External Output ....................................................... 139
5.5 Changing the Indicator Display.................................................. 140
6 Camera Maintenance................................................ 141
6.1 Maintenance page ..................................................................... 141

Operating Instructions
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6.1.1 Confirming the Status ............................................................................ 142
6.1.2 Confirming Session Status .................................................................... 142
6.1.3 Confirming Alarm Logs.......................................................................... 143
6.1.4 Restarting the Camera .......................................................................... 144
6.1.5 Updating the Camera Firmware............................................................. 145
6.1.6 Creating the Configuration File .............................................................. 147
6.1.7 Loading Settings from a Configuration File............................................ 148
6.1.8 Resetting the Camera to Factory Default............................................... 149
6.2 Support page............................................................................. 150
6.2.1 The Help page ....................................................................................... 150
6.2.2 Product Information ............................................................................... 150
6.2.3 Support Information ............................................................................... 150
6.3 External I/O................................................................................ 151
7 Other Information ..................................................... 153
7.1 FACTORY DEFAULT RESET Button ......................................... 153
7.2 Cleaning .................................................................................... 154
7.3 Setting an IP Address on Your PC............................................. 155
7.4 Using Setup Program ................................................................ 156
7.5 Setting Your PC ......................................................................... 162
7.5.1 Setting Proxy Server Settings on a Web Browser ................................. 162
7.5.2 Setting UPnP™ to Display Camera Shortcut in My Network Places ..... 165
7.5.3 Setting the Internet Temporary File Setting on the Web Browser.......... 165
7.6 Default Setting List..................................................................... 166
7.7 ASCII Character Table ............................................................... 176
7.8 File Size and Number of Buffered Images................................. 177
7.9 Number of Images on the SD Memory Card ............................. 178
7.10 Specifications ............................................................................ 179
8 Index .......................................................................... 182

Operating Instructions
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1Table of Contents
1 Camera Monitoring
1.1 Feature Locations
1.1.1 Front View
Indicator Display
*1 The indicator blinks orange if the camera is not connected to the LAN.
*2 See pages 3–6 of Troubleshooting on the CD-ROM for information on indicator error codes.
SD Memory Card Cover
Protects the SD Memory Card
from dust. Remove the cover only
when removing the SD Memory
Card (see page 127).
Indicator
The indicator color shows camera
status (see page 140).
Microphone
The microphone picks up audio
around the camera (see page 25).
Lens Cover
Lens
0.5 m (1 feet 8 inches)
—Infinity
Power
on
Normal Operation
Updating Firmware
Getting IP address*1
Got IP address
Setting
Finished setting
Orange blinking
(The camera restarts after that.)
FACTORY DEFAULT
RESET button pressed
Orange blinking Turning off
UPnPTM Failure Orange blinking (About a 2-second interval)
On LAN
Using
DHCP
Automatic
Setup
Internal Failure Red blinking*2
Orange blinking Green
Green
Green
Green
Green blinking
Green blinking
Green blinking
Green blinking

Operating Instructions
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1.1.2 Side View
1.1.3 Bottom View
SD Memory Card Slot
(See page 127)
FACTORY DEFAULT
RESET button
Resets settings to
default (See page
153)
MAC Address and
Serial Number are
indicated on the label.
Ethernet (LAN) port
(See Getting Started)
Audio Output Terminal
(See page 26)
External Microphone
Input Terminal
(See page 26)
Hole for the Safety Wire
(See Installation Guide)
Hole for Ceiling Plate A
Used for ceiling mounting.
(See Installation Guide)
Hook for AC adaptor
cord (See Installation
Guide)
External I/O
(See page 151)
DC IN jack
(See Getting Started)

Operating Instructions
10
1.2 How to Turn on the Camera
The camera supports two power supply methods: via an AC adaptor (Model No.
BB-HCA2A: Option) and from a PoE hub through an Ethernet cable. To turn the
camera on/off, follow the instructions described below.
When using the AC Adaptor (Model No. BB-HCA2A: Option)
• Connecting the plug of the AC cord to the outlet turns the camera on.
• Disconnecting the plug of the AC cord from the outlet turns the camera off.
When using a PoE hub (Connecting the AC adaptor is not necessary.)
• Connecting the Ethernet cable to the Ethernet port on the PoE hub turns the
camera on.
• Disconnecting the Ethernet cable from the Ethernet port on the PoE hub turns
the camera off.
Note
• Using both the AC adaptor and PoE hub simultaneously will not cause the
camera to malfunction, but using either one of the two methods is
recommended.

Operating Instructions
11
1.3 Accessing the Camera
1. Start up the web browser on your PC.
2. Enter "http://IPv4 Address (or URL):Port Number"on the address bar, and
press [Enter] on the keyboard.
• When the port number is 80 (default), you do not need to include the port
number in the address. See page 40 for details about the port number.
• For IPv6 connection, see page 13 and page 14, and confirm that your
equipment meets the requirements.
Enter "http://(IPv6-registered URL):Port Number"on the address bar.
• If the camera image is not displayed, see "Camera Image/Page Display
Troubleshooting" on page 9 of Troubleshooting on the CD-ROM.
3. The Enter Network Password window is displayed. Enter the user name and
password that you set previously, and click [OK].
Note
• When [Permit access from guest users] is set on the Security:
Administrator page, the authentication window will not be displayed.
E.g. http://192.168.0.253:50000 (in IPv4)
http:// .viewnetcam.com:50000 (in IPv6)

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4. Click the following tabs to display each page.
Note
• When users other than an administrator are accessing the camera, the [Setup]
and [Maintenance] tabs are not displayed. Additionally, when [Do not permit
access from guest users] or [Permit access from guest users (mobile only)] is
set on the Security: Administrator page, the [Login] tab will not be displayed.
• If [View Multi-Camera page] or [View Buffered Image page] is not permitted on
the General User page, the [Multi-Camera] and [Buffered Image] tabs will not
be displayed.
5. Close the web browser.
Select a language
Version Number
Displays IPv4, IPv6
or IPsec connection.
ATo Single Camera page (page 15) BTo Multi-Camera page (page 27)
CTo Buffered Image page (page 29) DTo Setup page (page 35)
ETo Maintenance page (page 141) FTo Support page (page 150)
GTo log in to the camera (page 79)
A B C D E F G

Operating Instructions
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1.3.1 To Access the Camera in IPv6
You need to prepare the following to access the camera in IPv6.
• PC Requirements
Operating System: Windows XP Service Pack 1 or later
Web Browser: Internet Explorer 6.0 or later
• An IPv6 Router
• An IPv6 Connection Service
To connect in IPv6, subscribe to the ISP's "IPv4/IPv6 Dual-Stack" or "IPv6 over
IPv4 Tunneling" service. The automatic setup function and the
Viewnetcam.com FREE DynamicDNS service setup function using the setup
program on the CD-ROM, are not available for use on IPv6-only networks.
IPv6 Domain Name Service
In Windows XP, you cannot access the camera by entering its IP address in the
web browser. Enter the IPv6 URL that was registered using the domain name
service. We recommend the Viewnetcam.com service (see page 60) as a domain
name service. Ask your ISP about other IPv6 domain name services.
What is IPv6?
• IPv6 is short for "Internet Protocol Version 6".
• IPv6 was created to provide the additional IP addresses that will be needed as
the Internet continues to expand.
• IPv6 is expected to gradually replace IPv4, with the 2 coexisting for a number
of years during a transition period.
• Though most ISPs (Internet Service Providers) do not yet support IPv6, many
local networks already use it. When your ISP supports IPv6, your Panasonic
Network Camera will be ready!
• For more information, visit http://www.ipv6.org/.
Setting up the IPv6 Router, your PC, and the Camera
Setting up the IPv6 Router
Set up the router as you subscribe to the IPv6 service. If access from the WAN side
is disabled on the router, enable the TCP packets from the WAN side using packet
filtering. See the Panasonic Network Camera support website at
http://panasonic.co.jp/pcc/products/en/netwkcam/ for information about the
recommended routers.

Operating Instructions
14
Setting up your PC
1. Click [Start] [All Programs] [Accessories] [Command Prompt].
• The Command Prompt window is displayed.
2. Enter "ipv6 install".
• "Succeeded" is displayed.
Note
• If Windows XP Service Pack 1 or later is not installed, "Succeeded" will not be
displayed. Install it on your PC.
• When you use Windows XP Service Pack 2, click [Start] [Control
Panel] [Security Center] [Windows Firewall] [Advanced] tab [Settings]
button of ICMP in the Windows Firewall window, then check [Allow incoming
router request] check box in the ICMP Settings window.
3. Enter "ipconfig".
• If the IPv6 address is properly assigned to your PC, IPv6 address will be
displayed in the window.
Setting up the Camera
Usually, an IPv6 address is automatically assigned. To assign a static IPv6
address, see page 43. To access the camera in IPv6, you need to subscribe to a
domain name service such as Viewnetcam.com, and register the URL.
Confirming that You Can Access the Camera
Confirm that the image is properly displayed (see page 11).

Operating Instructions
15
1.4 Viewing the Single Camera page
1. Access the camera (see page 11).
• The Top page is displayed.
2. Click the [Single] tab at the top of the page.
• When the Security Warning window is displayed, click [Yes] (see page 17).
• See page 18 for the Security Warning window when using Microsoft®
Windows®XP Service Pack 2.
3. Close the web browser.
Note
• When the camera image is not displayed immediately or correctly, click
[Refresh] on the web browser's tool bar. The image will be refreshed.
• The refresh interval is set to [Motion] by default. The setting can be changed on
the operation bar (see page 23).
Capture Image
Button
(See page 22)
Operation Bar
(See page 23)
Audio Control
Bar (Talk Button,
Listen Button
and Adjustment
Bar)
(See page 25)
Click to Center
(See page 20, for
the administrator
only)
Click the URL in
case of no audio.
Displaying to
operate with
IPv4, IPv6, or
IPsec.
Banner
(optional)
(See page 18)

Operating Instructions
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• The refresh interval may change depending on the network condition, PC
performance and what object you view. SD memory recording, using IPsec or
enabling Motion Detection will also increase the refresh interval.
• When displaying video (Motion JPEG), the camera allows up to 30
simultaneous accesses. The 31st user trying to access will see a gray screen.
The Buffered Image page is also limited to a maximum of 30 simultaneous
accesses.
• To reduce the data traffic, the video can be automatically changed to refreshing
still images on the General User page (see page 80).
• To display the Single Camera page directly, add it to the [Favorites] on the web
browser.
• To view dark images, enable color night view mode on the Camera Setup page
(see page 70). The image will be brighter, but the refresh interval may increase
(1 frame a second at maximum) and image quality may decrease in a dark
place. (See page 70).
• The following error messages can be displayed.
Error Message Cause and Remedy
The operation time has
ended.
Images cannot be displayed outside the Operation
Time (see page 137).
The maximum number of
accesses has been
exceeded.
The camera allows a maximum of 30 simultaneous
accesses when the Refresh Interval is set to [Motion]
and when accessing the Buffered Image page. Users
who try to access the camera when the maximum
number of access has already be reached will see a
gray screen. To view camera images, wait, then click
the Refresh button on your browser. If viewing the
Single Camera page, you can also switch to still
images.

Operating Instructions
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Security Warning window
When trying to view a video (Motion JPEG) for the first time, a Security Warning for
ActiveX®Controls will be displayed. When using Windows 2000 or Windows XP,
log in as an administrator to install ActiveX Controls and enable video viewing.
If you cannot install ActiveX Controls or you cannot see the video using
the Internet Explorer
• In Internet Explorer, click [Tools] [Internet Options] [Security] tab and click
[Custom level].
(1) Check "Prompt" in "Download signed ActiveX Controls".
(2) Check "Enable" in "Run ActiveX Controls and plug-ins".
• ActiveX Controls can be installed from the CD-ROM.
(1) Restart the PC.
(2) Confirm that Internet Explorer is closed.
(3) Double-click"ocx\ActiveXInst.exe" on the CD-ROM.
• ActiveX Controls can be downloaded from the Panasonic Network Camera
support website at http://panasonic.co.jp/pcc/products/en/netwkcam/.
Note
• When the IP address was changed for the camera, enter it on the address bar.
• Video may not be displayed or audio may not be heard immediately. Wait for a
moment.
• If you use a proxy server, set the web browser not to access the proxy server
(see page 162).
• In some corporate network environments, a firewall may be used for security
purposes. This may prevent motion video from being displayed. In this situation
we recommend:
– Contacting your network administrator.
– Using regularly refreshed images rather than video.

Operating Instructions
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Security Warning window on Microsoft Windows XP Service Pack 2
To view a video (Motion JPEG) or to use audio feature, ActiveX Controls must be
installed.
Follow the steps shown below to install ActiveX Controls.
1. Click the warning displayed above the tabs, and click [Install ActiveX
Control...].
2. Click [Install].
1.4.1 Displaying the Banner
An image and its linked website can be specified for a banner. To display the
banner, the Banner Display settings need to be set on the Image Display page (see
page 132). Clicking the banner displays the website of the set URL Link. The
Banner Display is not enabled as the default.
********

Operating Instructions
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1.4.2 Zooming In and Out
The camera has 10x digital zoom feature that uses ActiveX Controls. The digital
zoom feature can be used while playing video (Motion JPEG) on the Single
Camera, Multi-Camera and Buffered Image pages. The digital zoom feature can be
operated by rotating the mouse wheel or clicking the right mouse button.
Note
• The Click to Center feature is available while zooming in or out. Images can
only be moved within the page when magnification is x1.
• As the magnification increases, the image quality decreases.
• The digital zoom feature is not available when viewing on a cell phone.
• When camera images are buffered and transferred, the camera images are not
zoomed in and out.
Clicking the right mouse button (For Only Video)
Clicking the right mouse button on the upper third of the Single Camera screen
zooms in, and clicking on the lower third zooms out. Zooming in and out is also
available by moving the mouse up or down while pressing the right mouse button.
Rotating the mouse wheel (For Only Video)
On a screen, rotating the mouse wheel away from you zooms in, and rotating it
towards you zooms out.
Note
• The performance of the mouse varies depending on its setting on your OS.
Zoom out
Zoom in
Zoom in
Zoom out

Operating Instructions
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1.4.3 Auto Centering the Image (Click to Center)
While using the digital zoom, a corresponding point can be moved to the center of
the screen by moving the cursor to the desired point and clicking it. This feature is
available on the Single Camera, Multi-Camera and Buffered Image (only video)
pages.
1. Move the cursor to the desired point.
2. Click it.
• The clicked point is centered.
• See page 21 for the tilt operation.
Note
• The Click to Center feature works only within the range that can be displayed
at x1 magnification (including the tilt operation range).
• When End Display appears on the operation bar, Click to Center does not work
beyond the tilt end (see page 23).
• The camera may not center exactly on the clicked point depending on the lens
direction.
Cursor