Panasonic HomeHawk KX-HN1003 User manual

Installation Guide
HomeHawk Indoor
Home Monitoring Camera
Model No. KX-HN1003
(KX-HNC800)
Thank you for purchasing a Panasonic product.
This document explains how to configure the camera and access it
using a mobile device. These steps must be followed before you can
use the camera. For details about how to use the camera, refer to the
User’s Guide (page 28).
Please read this document before using the unit and save it for future
reference.
For assistance, please contact us at 1-800-272-7033 or visit our Web
site: http://shop.panasonic.com/support for customers in the U.S.A.
Please register your product: http://shop.panasonic.com/support
In order to use this device, download the latest version of the
[HomeHawk] app.
Printed in China
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Introduction
Accessory information ...............3
Important Information
Graphical symbols for use on
equipment and their
descriptions ...............................5
About this system ......................6
For your safety ...........................6
Important safety instructions ......8
Security cautions .......................9
For best performance ..............10
Privacy and rights of portrait ....11
Other information .....................11
Setup
Part names and functions ........13
LED indicator ...........................14
Connections .............................15
Setup overview ........................16
Downloading the [HomeHawk]
app ...........................................17
Setting up the camera (initial
setup) .......................................18
Registering additional mobile
devices to the camera .............21
Resetting the camera ..............22
Appendix
Information about wireless
communication ........................23
Information about sensor
features ....................................24
Information about night vision
mode ........................................26
Wall mounting ..........................26
Adjusting the angle ..................26
Removing the stand .................27
Accessing the User’s Guide ....28
Specifications ..........................28
Open source software notice ...29
Software information ................30
FCC and other information ......31
Customer services ...................33
Limited Warranty (ONLY FOR
U.S.A.) .....................................34
2
Table of Contents
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Accessory information
Supplied accessories
AC adaptor
Part number:
PNWYA1003W00 (white)
PNWYBHNC800 (black)
microSD card
Other information
RDesign and specifications are subject to change without notice.
RThe illustrations in these instructions may vary slightly from the actual
product.
Trademarks
RmicroSDXC Logo is a trademark of SD-3C, LLC.
RiPhone and iPad are trademarks of Apple Inc., registered in the U.S.
and other countries.
RiPad mini is a trademark of Apple Inc.
RAndroid and Google Play are registered trademarks or trademarks of
Google Inc.
RMicrosoft, Windows, and Internet Explorer are either registered
trademarks or trademarks of Microsoft Corporation in the United
States and/or other countries.
RWPA™ and WPA2™ are registered trademarks or trademarks of
Wi-Fi Alliance®.
RAll other trademarks identified herein are the property of their
respective owners.
For assistance, please visit http://shop.panasonic.com/support 3
Introduction
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Notice
RThe camera supports microSD, microSDHC, and microSDXC memory
cards. In this document, the term “microSD card” is used as a generic
term for any of the supported cards.
4For assistance, please visit http://shop.panasonic.com/support
Introduction
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Graphical symbols for use on equipment
and their descriptions
Symbol Explanation Symbol Explanation
Alternating current
(A.C.)
Class P equipment
(equipment in which
protection against
electric shock relies on
Double Insulation or
Reinforced Insulation)
Direct current (D.C.) “ON” (power)
Protective earth “OFF” (power)
Protective bonding
earth
Stand-by (power)
Functional earth “ON”/“OFF” (power;
push-push)
For indoor use only Caution, risk of electric
shock
For assistance, please visit http://shop.panasonic.com/support 5
Important Information
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About this system
RThis system is an auxiliary
system; it is not designed to
provide complete protection
from property loss. Panasonic
will not be held responsible in
the event that property loss
occurs while this system is in
operation.
RThis product should not be used
as substitute for a medical or
caregiver’s supervision. It is the
caregiver’s responsibility to stay
close enough to handle any
eventuality.
RThe system’s wireless features
are subject to interference,
therefore functionality in all
situations cannot be
guaranteed. Panasonic will not
be held responsible for injury or
damage to property that occurs
in the event of wireless
communication error or failure.
For your safety
To prevent severe injury and loss
of life/property, read this section
carefully before using the product
to ensure proper and safe
operation of your product.
WARNING
Power connection
RUse only the power source
marked on the product.
RDo not overload power outlets
and extension cords. This can
result in the risk of fire or
electric shock.
RCompletely insert the AC
adaptor/power plug into the
power outlet. Failure to do so
may cause electric shock and/
or excessive heat resulting in a
fire.
RRegularly remove any dust, etc.
from the AC adaptor/power plug
by pulling it from the power
outlet, then wiping with a dry
cloth. Accumulated dust may
cause an insulation defect from
moisture, etc. resulting in a fire.
RUnplug the product from power
outlets if it emits smoke, an
abnormal smell, or makes an
unusual noise. These
conditions can cause fire or
electric shock. Wait for the
product to stop emitting smoke,
then visit the following web
page and contact Panasonic for
support.
http://shop.panasonic.com/
support
6For assistance, please visit http://shop.panasonic.com/support
Important Information
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RUnplug from power outlets and
never touch the inside of the
product if its casing has been
broken open. Danger of electric
shock exists.
RNever touch the plug with wet
hands. Danger of electric shock
exists.
RDo not connect non-specified
devices.
Installation
RTo prevent the risk of fire or
electrical shock, do not expose
the product to rain or any type
of moisture.
RDo not place or use this product
near automatically controlled
devices such as automatic
doors and fire alarms. Radio
waves emitted from this product
may cause such devices to
malfunction resulting in an
accident.
RWARNING:
Strangulation Hazard: Children
have STRANGLED in cords.
Keep this cord out of the reach
of children more than 1 m
(3 feet) away.
RDo not allow the AC adaptor
cord to be excessively pulled,
bent or placed under heavy
objects.
RKeep small parts, such as
microSD cards, out of the reach
of children. There is a risk of
swallowing. In the event they
are swallowed, seek medical
advice immediately.
Operating safeguards
RUnplug the product from power
outlets before cleaning. Do not
use liquid or aerosol cleaners.
RDo not disassemble the product.
RNever put metal objects inside
the product. If metal objects
enter the product, turn off the
circuit breaker and contact an
authorized service center.
For assistance, please visit http://shop.panasonic.com/support 7
Important Information
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Medical
RConsult the manufacturer of any
personal medical devices, such
as pacemakers or hearing aids,
to determine if they are
adequately shielded from
external RF (radio frequency)
energy. Wireless
communication features
operate between the
frequencies listed below, with a
peak transmission power of
100 mW.
2.412 GHz – 2.462 GHz
5.180 GHz – 5.320 GHz
5.500 GHz – 5.700 GHz
5.745 GHz – 5.825 GHz
RDo not use the product in health
care facilities if any regulations
posted in the area instruct you
not to do so. Hospitals or health
care facilities may be using
equipment that could be
sensitive to external RF energy.
CAUTION
Installation and location
RNever install wiring during a
lightning storm.
RThe AC adaptor is used as the
main disconnect device. Ensure
that the AC outlet is installed
near the product and is easily
accessible.
RMount the product on the stable
location where the camera can
be adequately supported when
installing.
RDo not mount the product on
soft material. It may fall down,
break or cause injury.
RDo not mount the product on
the following materials: gypsum
board, ALC (autoclaved
lightweight cellular concrete),
concrete block, plywood less
than 25 mm (1 inch) thick, etc.
Preventing accidents and
injuries
RDo not put your ear(s) near the
speaker, as loud sounds
emitted from the speaker may
cause hearing impairment.
Important safety
instructions
When using your product, basic
safety precautions should always
be followed to reduce the risk of
fire, electric shock, and injury to
persons, including the following:
1. Do not use this product near
water for example, near a
bathtub, washbowl, kitchen
sink, or laundry tub, in a wet
basement or near a swimming
pool.
8For assistance, please visit http://shop.panasonic.com/support
Important Information
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2. Use only the power cord
indicated in this document.
SAVE THESE INSTRUCTIONS
Security cautions
Take appropriate measures to
avoid the following security
breaches when using this product.
– Leaks of private information
– Unauthorized use of this product
– Unauthorized interference or
suspension of the use of this
product
Take the following measures to
avoid security breaches:
RConfigure the wireless router
that connects your mobile
device to this product to use
encryption for all wireless
communication.
RYou may be vulnerable to
security breaches if the unit is
used with the login password,
disarm code, or PIN code, or
other settings at their default
values. Configure your own
values for these settings.
RDo not use passwords that
could be easily guessed by a
third party. If you keep a record
of your passwords, protect that
record. Change passwords
regularly.
RIf you lose your mobile device,
change the password used to
access this product.
RIf you enable the product’s auto
login feature, enable the screen
lock or similar security feature
on your mobile device.
RTake care when performing
important security related
operations, such as deleting
unit IDs.
RTo prevent disclosure of
personal information, enable
the screen lock or similar
security feature on your mobile
device.
RWhen submitting the product for
repair, make a note of any
important information stored in
the product, as this information
may be erased or changed as
part of the repair process.
RBefore handing the product
over to a third party for repair or
other purposes, perform a
factory data reset to erase any
data stored in the product and
remove the microSD card. Use
only trusted repair services
authorized by Panasonic.
RBefore disposing of the product,
perform a factory data reset to
erase any data stored in the
For assistance, please visit http://shop.panasonic.com/support 9
Important Information
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product. Remove and erase the
microSD card.
RIf your mobile device will no
longer be used with the product,
delete your mobile device’s
registration from the product
and delete the corresponding
app from your mobile device.
RIf this product experiences a
power outage, its date and time
setting may become incorrect.
Confirm the date and time
setting and correct it if
necessary.
Additionally, note the following.
RCommunications may be
interrupted depending on
network conditions and wireless
signal quality.
RThis product may be used in
ways that violate the privacy or
publicity rights of others. You
are responsible for the ways in
which this product is used.
For best
performance
Product location/avoiding noise
This product uses radio waves to
communicate with a wireless
router.
RFor maximum coverage and
noise-free communications,
place this product:
– at a convenient, central
location with no obstructions
between this product and the
wireless router.
– away from electronic
appliances such as TVs,
radios, personal computers,
wireless devices, or other
phones.
– facing away from radio
frequency transmitters, such
as external antennas of
mobile phone cell stations.
(Avoid putting this product on
a bay window or near a
window.)
RCoverage and transmission
quality depends on the local
environmental conditions.
RIf the transmission quality is not
satisfactory, move this product
to another location.
Environment
RKeep the product away from
electrical noise generating
devices, such as fluorescent
lamps and motors.
RThe product should be kept free
from excessive smoke, dust,
high temperature, and vibration.
RDo not expose this product to
direct sunlight or other forms of
10 For assistance, please visit http://shop.panasonic.com/support
Important Information
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powerful light such as halogen
lights for long periods of time.
(This may damage the image
sensor.)
RDo not place heavy objects on
top of the product.
RWhen you leave the product
unused for a long period of
time, unplug the product from
the power outlet.
RThe product should be kept
away from heat sources such
as heaters, kitchen stoves, etc.
It should not be placed in rooms
where the temperature is less
than 0 °C (32 °F) or greater
than 40 °C (104 °F). Damp
basements should also be
avoided.
RThe maximum communication
range may be shortened when
the product is used in the
following places: Near
obstacles such as hills, tunnels,
underground, near metal
objects such as wire fences, etc.
ROperating the product near
electrical appliances may cause
interference. Move away from
the electrical appliances.
Privacy and rights
of portrait
When installing or using the
camera, please take into
consideration the rights of others
with regard to privacy.
It is generally said that “privacy”
means the ability of an individual
or group to stop information about
themselves from becoming known
to people other than those whom
they choose to give the
information. “Rights of portrait”
means the right to be safe from
having your own image taken and
used indiscriminately without
consent.
Other information
Routine care
RWipe the outer surface of the
product with a soft moist cloth.
RDo not use benzine, thinner, or
any abrasive powder.
Camera image quality
RCamera images may have the
following characteristics.
– Colors in images may differ
from the actual colors.
For assistance, please visit http://shop.panasonic.com/support 11
Important Information
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– Faces or objects may appear
dark when there is light
behind the subject (i.e.,
backlighting).
– Image quality may be
reduced in dark locations.
– Images may appear hazy
when there are outdoor lights
in use.
Protecting your recordings
RDo not remove the microSD
card or disconnect the product’s
AC adaptor while reading or
writing data to the microSD
card. Data on the card could
become corrupted.
RIf a microSD card malfunctions
or is exposed to
electromagnetic waves or static
electricity, data on the card
could become corrupted or
erased. Therefore, we
recommend backing up
important data to a computer or
other device.
Notice
12 For assistance, please visit http://shop.panasonic.com/support
Important Information
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Part names and functions
A
B
C
D
L
F
H
I
G
E
K
J
ABrightness sensor
Allows the camera to switch automatically
to night vision mode in low-light conditions.
BLens
CPrivacy shutter
Prevents others from monitoring live
camera images or sound when the shutter
is closed.
DMicrophone
ELED indicator
FmicroSD card slot
GStand
HMSETUPN
Used when performing initial setup.
ISpeaker
Jmicro-USB connector
Used to connect the AC adaptor to the
camera.
KReset button
Used to reset the camera’s settings
(page 22).
LTemperature sensor
For assistance, please visit http://shop.panasonic.com/support 13
Setup
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LED indicator
You can use the LED indicator to confirm the camera’s status.
Indicator Status
Off No power, or LED indicator is turned off*1
Blue, lit Normal operation, connected to wireless
router*1, privacy shutter is open
White, lit Normal operation, connected to wireless
router*1, privacy shutter is closed
White, blinking quickly Camera is searching for wireless router
Green, lit Initial setup required
Green, blinking slowly Initial setup is in progress with mobile device
connected
Green, blinking Initial setup is starting
Red, lit Motion detected*1, or camera is starting up
Red, blinking slowly Live images are being viewed or recorded, or
camera is starting up
Red, blinking Device malfunction
*1 You can configure the camera so that its LED indicator does not light
during normal operation or when motion is detected. For more
information, refer to the User’s Guide (page 28).
14 For assistance, please visit http://shop.panasonic.com/support
Setup
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Connections
1Insert the AC adaptor plug
(A) firmly into the camera’s
micro-USB connector.
2Connect the AC adaptor (B)
to the power outlet.
3Insert a microSD card
(user-supplied; C) into the
camera’s microSD card slot.
(This is not necessary if you
do not want to record camera
images.)
BCA
Note:
RUse only the supplied AC adaptor S006AKU0500100.
RTo remove the microSD card, push in the microSD card and then
remove it.
Note about power connections
AC adaptor connection
RThe AC adaptor must remain connected at all times. (It is normal for
the adaptor to feel warm during use.)
RThe AC adaptor should be connected to a vertically oriented or
floor-mounted AC outlet. Do not connect the AC adaptor to a
ceiling-mounted AC outlet, as the weight of the adaptor may cause it
to become disconnected.
Power failure
RThe camera will not work during a power failure.
For assistance, please visit http://shop.panasonic.com/support 15
Setup
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Setup overview
After you have connected your camera, here is what you will need to do
in order to access it from your mobile device.
1Download (page 17)
Download the [HomeHawk] app to your mobile device.
2Set up the camera (page 18)
Use the [HomeHawk] app to configure the camera to connect to
your wireless router, and then register your mobile device to the
camera.
3(Optional)
Register additional mobile devices (page 21)
You can register additional mobile devices to the camera, for a total
of 8.
16 For assistance, please visit http://shop.panasonic.com/support
Setup
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Downloading the
[HomeHawk] app
Download information is available
at the web page listed below.
https://panasonic.net/cns/pcc/
support/homehawk
Using your device’s app store
iPhone, iPad users
Search for “Panasonic
HomeHawk”. iPad users should
search in the “iPhone only”
category.
Android™ device users
Search for “Panasonic
HomeHawk”.
Compatible mobile devices
Please check the latest
information at the following
supported page.
https://panasonic.net/cns/pcc/
support/homehawk
iPhone 5s and later or iPad® (iOS
10.0 and later) or an Android
devices (Android 4.1 and later)
(As of October 2017)
Note:
RThe [HomeHawk] app may not
function properly depending on
the operating environment,
such as the model of your
mobile device, peripherals
connected to your mobile
device, and the apps installed
on your mobile device.
ROperating systems for mobile
devices are continually
updated. Accordingly, the
versions of operating systems
the [HomeHawk] app supports
may also be updated.
RThe following Android devices
are not compatible with the
[HomeHawk] app.
– Android devices that are not
supported by Google Play™
– Android devices with limited
hardware features (Bluetooth,
wireless LAN, and
microphone support are
required.)
For assistance, please visit http://shop.panasonic.com/support 17
Setup
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Setting up the
camera (initial
setup)
Confirm the following before you
begin.
– Make sure you have installed
the [HomeHawk] app on your
mobile device
– Make sure the camera is
located within range of your
wireless router
– Make sure your mobile device
is connected to your wireless
router
– Make sure your mobile device
can connect to the Internet
– Make sure you know the
network name (SSID) and
password assigned to your
wireless router
Initial setup (for iPhone, iPad
users)
1Plug in the camera and wait
about 1 minute for the
camera’s LED to light in green.
RIf the LED does not light in
green, or if you experience
trouble during this
procedure, reset the
camera (page 22) and
then repeat this procedure.
2Start the [HomeHawk] app.
RThe end-user license
agreement is displayed the
first time you start the app.
3Follow the on-screen
instructions.
4Tap [Indoor HD Camera].
5Tap [Set up the HD Camera].
6When prompted, press the
MSETUPN button on the back
of the camera, and then tap
[Next].
RThe LED indicator blinks in
green.
7Change your mobile device’s
wireless LAN setting
temporarily so that it connects
to the camera directly.
ROpen your mobile device’s
[Settings] app, tap [Wi-Fi],
select
“KX-HNC800_Panasonic”,
enter “00000000” as the
18 For assistance, please visit http://shop.panasonic.com/support
Setup
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password, and then tap
[Join].
RIf more than 1 item named
“KX-HNC800_Panasonic” is
displayed, wait approx. 10
minutes and perform this
procedure from the
beginning.
8Start the [HomeHawk] app
again.
9If necessary, enter the
password required to connect
to your wireless router and
then tap [Next].
RThe camera and your
mobile device connect to
your wireless router.
RIf prompted, follow the
on-screen instructions and
connect your mobile device
to your wireless router, start
the app again, and then tap
[Add This Mobile Device].
RIf you enter the wrong
password, an error is
displayed. Repeat the initial
setup procedure from the
beginning.
10 When prompted, press the
MSETUPN button on the back
of the camera.
RThe camera registers your
mobile device.
11 When prompted, set the
password that will be used to
access the camera.
12 When prompted, enter a
name for your mobile device
and then tap [OK].
RThis setting allows you to
change the name assigned
to your device. It can help
you identify your mobile
device when performing
certain operations, such as
deregistering a mobile
device.
RA list of all cameras
registered to the app is
displayed when initial setup
is complete.
For assistance, please visit http://shop.panasonic.com/support 19
Setup
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Initial setup (for Android device
users)
1Plug in the camera and wait
about 1 minute for the
camera’s LED to light in green.
RIf the LED does not light in
green, or if you experience
trouble during this
procedure, reset the
camera (page 22) and
then repeat this procedure.
2Start the [HomeHawk] app.
RThe end-user license
agreement is displayed the
first time you start the app.
3Follow the on-screen
instructions.
4Tap [Indoor HD Camera].
5Tap [Set up the HD Camera].
6When prompted, press the
MSETUPN button on the back
of the camera.
RThe LED indicator blinks in
green.
RThe app temporarily
changes your mobile
device’s wireless LAN
setting so that it connects to
the camera directly.
7If necessary, enter the
password required to connect
to your wireless router and
then tap [Next].
RThe camera and your
mobile device connect to
your wireless router.
RIf you enter the wrong
password, an error is
displayed. Repeat the initial
setup procedure from the
beginning.
8When prompted, press the
MSETUPN button on the back
of the camera.
RThe camera registers your
mobile device.
9When prompted, set the
password that will be used to
access the camera.
10 When prompted, enter a
name for your mobile device
and then tap [OK].
RThis setting allows you to
change the name assigned
to your device. It can help
you identify your mobile
device when performing
certain operations, such as
deregistering a mobile
device.
RA list of all cameras
registered to the app is
displayed when initial setup
is complete.
20 For assistance, please visit http://shop.panasonic.com/support
Setup
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