Panasonic BL-C1 Operating instructions

Troubleshooting
Network Camera
Model No. BL-C1
Indoor Use Only
Table of Contents
Troubleshooting................................................................... 3
Indicator Display Troubleshooting ............................................................. 3
Camera Setup Troubleshooting................................................................. 5
Camera Image/Page Display Troubleshooting .......................................... 7
Operation Bar Troubleshooting................................................................ 13
Image Buffer/Transfer Troubleshooting.................................................... 13
Miscellaneous Troubleshooting ............................................................... 15

Troubleshooting
2
Trademarks
• Microsoft, Windows and ActiveX are either registered trademarks or
trademarks of Microsoft Corporation in the United States and/or other
countries.
• All other trademarks identified herein are the property of their respective
owners.
Abbreviations
• UPnP is the abbreviation for "Universal Plug and Play".
• "Network Camera" is called "Camera" in this manual.
• "Setup CD-ROM" is called "CD-ROM" in this manual.

Troubleshooting
3
Troubleshooting
The Panasonic Network Camera support website "http://panasonic.co.jp/pcc/
products/en/netwkcam/" includes various technical information in addition to the
contents in this troubleshooting section. Access the website if this troubleshooting
does not solve your problem.
Indicator Display Troubleshooting
Problem Cause and Remedy
The indicator
lights or blinks
orange.
•The Ethernet cable is not connected properly.
Connect the Ethernet cable properly.
•The PC, the Ethernet hub or router is not working.
Confirm that PC, Ethernet hub and router are working.
The indicator
continues
blinking orange.
•The camera is turned off when updating firmware.
If you access the camera using a web browser, the Update
Firmware page will be displayed. Update the firmware
following the procedure (see page 101 of the Operating
Instructions on the CD-ROM). If you fail to update the
firmware, see page 15.
The indicator
continues
blinking orange
(2-second
interval).
•The router on your network is turned off.
Turn the router on, and wait until the ADSL line is connected.
•An error has occurred in UPnPTM port forwarding.
Set up the camera again in [Automatic Setup] using the
Setup Program following the instructions in Getting Started.
The indicator
continues
blinking green.
•Automatic setup is not complete.
Complete the setup following the instructions in Getting
Started.
•The camera did not receive an IP address from the DHCP
server.
When setting [Automatic Setup] or [DHCP Setup], the
camera may not be assigned an IP address due to network
failures. Ask your ISP or network administrator for more
information.

Troubleshooting
4
The indicator
does not light
up.
•The indicator display is disabled.
Check if the indicator control is disabled (see page 97 of the
Operating Instructions on the CD-ROM).
•Confirm that the standard AC adaptor (Order No. PQLV206CEY
[for use in countries/areas other than the United Kingdom],
PQLV206EY [for use in the United Kingdom]) is being used.
The indicator
continues
blinking red.
•The camera may be malfunctioning.
If you cannot access the camera, the camera may be
malfunctioning. Call the authorized service center.
Problem Cause and Remedy

Troubleshooting
5
Camera Setup Troubleshooting
Note
If you are experiencing any problems, it is recommended that you
temporarily disable all firewall, pop-up killer, and virus detection
software. Once the problem is identified and corrected, you can restart
the Setup Program.
Problem Cause and Remedy
DynamicDNS
registration fails.
•The router-connected PC has failed to access the Internet.
Refer to the router's manual and try to connect to the
Internet through your PC. Once Internet connection has
been confirmed, you can register to DynamicDNS.
The e-mail that
includes the link
to the
viewnetcam.com
service website is
not sent.
•Your registered E-mail address is incorrect.
Register your correct E-mail address on the
Viewnetcam.com website at
http://www.viewnetcam.com.
Setup Program
does not list any
cameras.
•Your firewall or antivirus software is blocking the connection.
To avoid any possible problems, temporarily disable any
firewall or antivirus software, and set up the camera again.
If you cannot disable your firewall or antivirus software, you
can set up the camera using the MAC address (see page
124 of the Operating Instructions on the CD-ROM).
•The camera is connected over a different network.
Set up the camera from a PC connected to the same router
as the camera.
•Confirm that an IP address is assigned to your PC.
If an IP address is not assigned to your PC, assign one (see
page 119 of the Operating Instructions on the CD-ROM).

Troubleshooting
6
Setup Program
fails to complete
successfully.
•More than 20 minutes have passed since the camera was
turned on.
Disconnect the AC adaptor from the power outlet, and
reconnect it again. Set up the camera again.
•Network problems may have occurred during setup.
Confirm that your network is working. Disconnect the AC
adaptor from the power outlet, and reconnect it again. Then
set up the camera again.
•Administrator settings are displayed, and setup is incomplete.
After executing factory default by pressing the FACTORY
DEFAULT RESET button on the side of the camera, set up
the camera again.
•Multiple camera IP addresses are overlapping.
If you are installing multiple cameras, turn the cameras on
one by one.
UPnPTM port
forwarding setup
fails.
•UPnPTM is disabled on the router.
Enable UPnPTM on the router following the router manual.
•The camera was turned on before the router was turned on.
Turn the router on first, and then turn the camera on.
•The default gateway is not set, or the settings are wrong.
Set the default gateway correctly (see page 36 of the
Operating Instructions on the CD-ROM).
•The router does not support UPnPTM.
Enable port forwarding on your router following the router
manual.
The camera IP
address and port
number have
been forgotten.
•Clicking [Camera Setup] on the Setup Program displays the
camera list. The camera list shows the MAC address labeled
on the rear side. The camera IP address and port number are
shown next to the MAC address.
The password
has been
forgotten.
•Press the FACTORY DEFAULT RESET button to reset the
camera to default. Set up the camera again.
Problem Cause and Remedy

Troubleshooting
7
Camera Image/Page Display Troubleshooting
An error message
is displayed on
the camera status
by the Setup
Program.
•An error on the Setup Program caused the error message.
Disconnect the AC adaptor from the power outlet, and
reconnect it again.
Problem Cause and Remedy
The camera
cannot be
accessed.
•The camera IP address has changed.
Enter the correct IP address in the address bar of the web
browser.
•When accessing from the Internet, the default gateway or the
DNS server address is not set in network settings, or is not set
correctly.
Set the correct default gateway and DNS server address.
Especially, when the DynamicDNS service is used, the IP
address must be set correctly (see page 36 of the Operating
Instructions on the CD-ROM).
•The connection type is wrong (see page 39 of the Operating
Instructions on the CD-ROM).
If the camera does not connect to the network using the [Auto
Negotiation] setting, set up the camera and the router
referring to the following table.
Problem Cause and Remedy
Auto Negotiation
Network Camera
Router or hub
Auto
Negotiation
100Base-TX 10Base-TX
Full
Duplex Half Duplex Full
Duplex Half
Duplex
100Base-
TX
10Base-T
Full Duplex
Half Duplex
Full Duplex
Half Duplex
—
—
—
—
—
—
—
—
—
—
—
—
—
—
——

Troubleshooting
8
The camera
cannot be
accessed on the
LAN.
•The connected router does not have a loopback feature.
Access the camera with a local network IP address.
•The wrong IP address class is assigned to the camera.
If you access the camera on the LAN, the PC IP address and
the camera IP address must be set in the same class. Set the
camera IP address same as the class of the PC IP address
(see page 119 of the Operating Instructions on the CD-
ROM).
•The web browser is accessing a proxy server.
Set the web browser to access the Internet directly (see page
127 of the Operating Instructions on the CD-ROM).
•The camera was accessed on the same LAN by entering the
registered URL (or the router's global IP address) when using a
DynamicDNS service.
To access a camera on the same LAN, use the address for
its local network address.
The camera can
be accessed on
the LAN, but
cannot be
accessed from
the Internet.
•The default gateway address may be wrong.
Set the correct default gateway address (see page 36 of the
Operating Instructions on the CD-ROM).
•UPnPTM is disabled on the router.
Enable UPnPTM on the router following the router manual.
•Port forwarding is not enabled on the router (see page 42 of the
Operating Instructions on the CD-ROM).
Enable port forwarding following the router manual.
•Firewalls such as packet filtering on the router are blocking
camera access.
Set the router to allow access to the camera following the
router manual.
•You are accessing the camera using a local IP address.
Access the camera with the global IP address of the router
and port number of the camera.
Problem Cause and Remedy

Troubleshooting
9
Authentication
windows are
consequently
displayed.
•The user name and password for the administrator have been
changed. Or the user name and password for the general users
have been changed.
Close the web browser, and access the camera again.
Only half of the
image is
displayed.
•You are using Internet Explorer 4.xx or lower.
Upgrade Internet Explorer to version 6.0 or greater.
The camera
image is not
displayed, or not
displayed
properly.
•ActiveX®Controls are not installed in Internet Explorer.
ActiveX Controls should be installed to display video (Motion
JPEG). For the ActiveX Controls installation method, see
page 20 of the Operating Instructions on the CD-ROM when
using Microsoft®Windows®XP Service Pack 2, or see page
19 of the Operating Instructions on the CD-ROM when using
other operating systems.
•The network is congested.
Pages may not be displayed immediately. Wait for a moment.
•The web browser is accessing a proxy server.
Set the web browser to access the Internet directly (see page
127 of the Operating Instructions on the CD-ROM).
Camera images
are not
displayed on the
Multi page.
•The images may not be displayed if private IP addresses and
global IP addresses (or domain names) are mixed on the Multi-
Camera page.
To view the images within the LAN, set the Multi-Camera
page using private IP addresses. To view the images from
the WAN side, set the Multi-Camera page using global IP
addresses (or domain names) (see page 93 of the Operating
Instructions on the CD-ROM).
The error
message
"ERROR CODE
(4/12002)" is
displayed, and
the image is not
displayed.
•A wrong IP address or domain name may be set on the Multi-
Camera page.
Set the correct IP address or domain name.
•If the correct IP address or domain name was already set, the
network connection may be timed out.
Access the network when it is less busy, or close other
software that is connected to the network.
Problem Cause and Remedy

Troubleshooting
10
The Top page or
image is not
displayed on the
mobile phone.
•Only the IP address and port number are entered.
Enter "/mobile" after entering "IP Address:Port Number".
•A 320 × 240 resolution image is not displayed.
Mobile phones do not support 320 × 240 resolution images.
•The file size of the image is exceeding the capacity of the mobile
phone.
View the image at 160 × 120 resolution.
•The mobile phone supports to only XHTML.
Enter "/mobileX" by following an IP address and port number.
A gray screen is
displayed.
•There are currently more than 20 different users trying to access
the video (Motion JPEG).
Reduce the number of users accessing the camera to below
20, or change the video to still images.
•Operation time has been specified.
A gray screen is displayed outside the operation time. This is
normal.
Video suddenly
changes to still
images.
•The video (Motion JPEG) display period is set on the Image
Display page.
To view video continuously, set [Unlimited] for the limit
continuous Motion JPEG (see page 90 of the Operating
Instructions on the CD-ROM).
The image is out
of focus.
•The lens has dust, dirt, fingerprints or moisture on it.
Clean the lens with a cotton bud (see page 118 of the
Operating Instructions on the CD-ROM).
•The object is too close to the camera.
The camera cannot focus at short distances (less than 0.3
m). Locate the object more than 0.3 m away from the
camera.
Problem Cause and Remedy