Panasonic BL-C10A - Network Camera - Pan User manual

How to Use This Documentation
The camera includes the following 3 manual types.
•Installation/Troubleshooting (This manual)
This manual has important information you will need to understand before
installing the camera and troubleshooting tips.
•Getting Started
Getting Started provides explanations for the initial configuration and
accessories included with the camera. The Getting Started helps you to easily
configure the camera.
•Operating Instructions (Included on the Setup CD-ROM)
Operating Instructions explains about operations, settings, features and the
cleaning method when using the camera.
Please read this manual before using and save this manual for future
reference.
Panasonic Network Camera Website: http://www.panasonic.com/netcam/ for
customers in the USA or Puerto Rico
Installation/Troubleshooting
Model No. BL-C10A
Network Camera

Installation/Troubleshooting
2
Trademarks
• Ethernet is either a registered trademark or a trademark of Xerox Corporation
in the United States and/or other countries.
• Windows and ActiveX are either registered trademarks or trademarks of
Microsoft Corporation in the United States and/or other countries.
• Screen shots reprinted with permission from Microsoft Corporation.
• All other trademarks identified herein are the property of their respective
owners.
Abbreviations
•UPnP
TM is the abbreviation for Universal Plug and Play.
• "Network Camera" is called "Camera" in this Installation/Troubleshooting.

Installation/Troubleshooting
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Table of Contents
1 Before Using ..................................................................4
1.1 IMPORTANT SAFETY INSTRUCTIONS........................................ 4
1.1.1 FCC and Other Information ....................................................................... 5
1.2 Camera Feature Locations............................................................. 6
1.2.1 Front View.................................................................................................. 6
1.2.2 Bottom View .............................................................................................. 7
1.2.3 Rear View .................................................................................................. 8
1.3 Viewnetcam.com Service............................................................... 9
1.4 Connecting the Camera to a Router Supporting UPnP ............... 10
1.5 Connecting the Camera to a Router Not Supporting UPnP......... 11
1.6 Setting Up the Camera Using the MAC Address on the Setup
Program ....................................................................................... 12
2 Troubleshooting ..........................................................15
2.1 About Indicator Display ................................................................ 15
2.2 About Camera Setup.................................................................... 16
2.3 About Camera Image and Page Display ...................................... 19
2.4 About Privacy Mode ..................................................................... 23
2.5 About Pyroelectric Infrared Sensor .............................................. 24
2.6 About Operation Bar .................................................................... 26
2.7 About Image Buffer/Transfer ........................................................ 27
2.8 About Other Features................................................................... 28

Installation/Troubleshooting
4
1 Before Using
1.1 IMPORTANT SAFETY INSTRUCTIONS
When using this unit, basic safety precautions should always be followed to reduce
the risk of fire, electric shock, or personal injury.
1. Read and understand all instructions.
2. Keep these instructions.
3. Heed all warnings.
4. Follow all instructions.
5. After taking away the dust on the lens, wipe the lens with a cotton bud.
6. Do not install near any heat sources such as radiators, heat registers, stoves,
or other devices (including amplifiers) that produce heat.
7. Protect the AC adaptor cord from being walked on or pinched particularly at
plugs, convenience receptacles, and the point where they exit from the unit.
8. When you operate the camera, the power outlet should be near the camera
and easily accessible.
9. Do not touch the unit or the AC adaptor during lightning storms.
10. Unplug the unit when unused for long periods of time.
11. Refer all servicing to qualified service personnel. Servicing is required when
the unit has been damaged in any way, such as the AC adaptor cord or plug is
damaged, the unit does not operate normally, or has been dropped.
12. The camera is intended for indoor use only. Prolonged exposure to direct
sunlight or halogen light may damage CMOS sensor.
SAVE THESE INSTRUCTIONS
Network Camera Memo
Serial Number
(Found on the rear side of the main unit)
MAC Address
(Found on the rear side of the main unit)
Name and address of dealer
Date of purchase
For your future reference
Attach your purchase receipt here.

Installation/Troubleshooting
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1.1.1 FCC and Other Information
This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception, which
can be determined by turning the equipment off and on, the user is encouraged to
try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which
the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Environment:
Do not install the camera where the temperature is less than 5 °C (+41 °F) or
greater than +40 °C (+104 °F). Allow 10 cm (4 inches) clearance around the unit
for proper ventilation. Avoid excessive smoke, dust, mechanical vibration, shock,
or direct sunlight.
Routine care:
Wipe the unit with a soft cloth. Do not use benzine, thinner, or any abrasive powder.
When you leave the unit unused for a long period of time, unplug the AC adaptor
from the outlet.
If you have any problems:
Consult an authorized Panasonic Factory Service Center.
CAUTION:
Any changes or modifications not expressly approved by the party responsible for
compliance could void the user's authority to operate this device.
No responsibility will be taken by our company with respect to consequences
resulting from the use, damage or both of the camera.

Installation/Troubleshooting
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1.2 Camera Feature Locations
1.2.1 Front View
Privacy Button
To temporarily deactivate the camera, press the privacy button. Once pressed, the
button changes from green to red. The video will be temporarily turned off, camera
features become unresponsive and the viewed image turns to a gray screen. To
return to normal operation, press the privacy button again. It should turn green
within a few seconds. To restore video, click [Refresh] on the web browser. Privacy
mode can also be controlled from mobile phones or PCs (see page 24 or page 70
of the Operating Instructions in the Setup CD-ROM).
Indicator Display
Pan/tilt Part
Do not apply pressure to the pan/tilt portion of the
camera. Any forced movement can damage the internal
mechanism.
Indicator/Privacy Button
Pyroelectric Infrared Sensor (see Getting Started)
Power
on
Normal Operation*1
*1The indicator turns orange if the camera is not connected to the LAN.
*2The indicator blinks orange if the camera is not connected to the LAN.
Updating Firmware
Getting IP address*2
Got IP address
Setting
Finished setting
Not on the LAN Orange Orange blinking
Orange blinking
(The camera restarts after that.)
Pressing FACTORY
DEFAULT RESET button
Orange blinking Turning off
UPnP Failure Orange blinking (About a 2-second interval)
On the LAN
Using
DHCP
Automatic
Setup
In Privacy Mode Red
Internal Failure Red blinking
Orange Green
Green
Green
Green
Orange and green blinking
Green blinking
Green blinking

Installation/Troubleshooting
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1.2.2 Bottom View
How to Remove the Cable Cover
Push the cable cover to the left, let go of the tab from the unit, and pull it.
Ethernet®
(LAN) port
DC IN jack
Tripod Mounting Hole
Used when installing the
camera on a tripod.
FACTORY DEFAULT
RESET Button
Resets settings to default
(see page 81 of the
Operating Instructions in
the Setup CD-ROM).
Cable Cover
After the Ethernet cable
and AC adaptor are
connected, fit the cable
cover to the camera.
1. Push the cable cover to the left, and
let go of the tab from the unit.
2. Pull.

Installation/Troubleshooting
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1.2.3 Rear View
Note
If the ceiling is made of wood, the camera can be installed on the ceiling. See
Panasonic Network Camera support website at http://panasonic.co.jp/pcc/
products/en/netwkcam/ for details.
Stand Mounting Hole
Used when installing the camera onto a
wooden wall with a stand.
MAC
:
MAC :
S/N
:
S/N
:
Used when installing
the camera onto
a wooden wall.
Serial number (S/N) is
indicated on the label.
The MAC address is
indicated on the label.

Installation/Troubleshooting
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1.3 Viewnetcam.com Service
Viewnetcam.com is our unique service using dynamic DNS to view the image from
Panasonic Network Cameras. Since most ISPs switches a global IP address
regularly (a dynamic global IP address) instead of using a static one, the camera
cannot be accessed with the previous assigned IP address. In this case, one of the
following services is required to access the camera from the Internet.
• Domain Name Service such as Viewnetcam.com
The camera can be accessed with a static domain name (e.g.
camera.viewnetcam.com), even if your ISP offers a dynamic global IP address.
• Static IP Address Service offered by your ISP
The camera can be accessed with a static global IP address.
How the Viewnetcam.com service works
1. Your ISP assigns a global IP address dynamically to a router or a camera. The
IP address changes regularly. If you view the camera from the Internet, the
global IP address is required.
2. If you register with the Viewnetcam.com service, a unique domain name is
assigned to the camera. The camera automatically send your global IP
address to the Viewnetcam.com server, and the Viewnetcam.com server
manages Internet access comparing your registered domain name with a
global IP address.
3. The Viewnetcam.com server looks up the global IP address that matches to
your domain name, and automatically finds your camera.
4. You can access the camera with your domain name without considering the
dynamic global IP address.
Notes
• Ask your ISP about what type of IP address you are using.
• Some ISPs assign you a private IP address. In this case, you cannot use the
Viewnetcam.com service. Ask you ISP about what type of IP address you are
using.
Viewnetcam.com Server
Internet
Automatically registering
"camera.viewnetcam.com"
and the IP address.
ISP
From offices or
business trip Remote
shop
2.
Automatically obtaining the
current IP address from
"camera.viewnetcam.com".
3.
IP address changes.1.
Accessing the camera with the current IP address.4.

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• If the camera is using a port number other than 80, the port number must be
specified at the end of the Viewnetcam URL. For example:
Using port 80: http://(Cameraname).viewnetcam.com
Using any other port: http://(Cameraname).viewnetcam.com:Port Number
1.4 Connecting the Camera to a Router
Supporting UPnP
To allow access from the Internet with a router supporting UPnP, follow the
procedures shown in the Getting Started.
Notes
• In some routers, the UPnP feature is disabled by default. Enable your
router's UPnP feature following the router manual before you set up the
camera. See the PanasonicNetwork Camera support website at http://
panasonic.co.jp/pcc/products/en/netwkcam/ for details.
• If the maximum idle time is set in PPPoE or PPTP connection with your
ISP, disable it on the router. See the router manual for details.