Panasonic BL-C1A - Network Camera Operating instructions

Troubleshooting
Network Camera
Model No. BL-C1A
BL-C20A
Wired Type
Indoor Use Only
Wireless/Wired Type
BL-C1A
BL-C20A
Table of Contents
Troubleshooting................................................................... 3
Indicator Display Troubleshooting ............................................................. 3
Camera Setup Troubleshooting................................................................. 5
[For BL-C20A] Wireless Communication Troubleshooting....................... 7
Camera Image/Page Display Troubleshooting .......................................... 9
Operation Bar Troubleshooting................................................................ 15
Image Buffer/Transfer Troubleshooting.................................................... 15
Miscellaneous Troubleshooting ............................................................... 17

Troubleshooting
2
This manual is for both BL-C1A (Wired Type) and BL-C20A (Wireless/Wired
Type). Available features and operations are different in part depending on
the model. Read this manual carefully and use the Network Camera properly.
(The model no. is indicated on the upper left of the front of the main unit.)
Trademarks
• Microsoft, Windows and ActiveX are either registered trademarks or
trademarks of Microsoft Corporation in the United States and/or other
countries.
• All other trademarks identified herein are the property of their respective
owners.
Abbreviations
• UPnP is the abbreviation for "Universal Plug and Play".
• "Network Camera" is called "Camera" in this manual.
• "Setup CD-ROM" is called "CD-ROM" in this manual.

Troubleshooting
[For assistance, please call: 1-800-272-7033] 3
Troubleshooting
The Panasonic Network Camera support website "http://panasonic.net/pcc/
support/netwkcam/" includes various technical information in addition to the contents
in this troubleshooting section. Access the website if this troubleshooting does not
solve your problem.
Indicator Display Troubleshooting
Problem Cause and Remedy
The indicator
lights or blinks
orange.
•The Ethernet cable is not connected properly.
Connect the Ethernet cable properly.
•The PC, the Ethernet hub or router is not working.
Confirm that PC, Ethernet hub and router are working.
•[For BL-C20A] The switch on the side of the camera is set to
WIRELESS when trying to connect in wired mode, or to WIRED
when trying to connect in wireless mode.
Set the switch to the corresponding mode.
•[For BL-C20A] The wireless settings do not match those of the
router.
Set the same SSID, Communication mode and WEP as
those of the router.
The indicator
continues
blinking orange.
•The camera is turned off when updating firmware.
If you access the camera using a web browser, the Update
Firmware page will be displayed. Update the firmware
following the procedure (see page 101 of the Operating
Instructions on the CD-ROM). If you fail to update the
firmware, see page 17.
The indicator
continues
blinking orange
(2-second
interval).
•The router on your network is turned off.
Turn the router on, and wait until the ADSL line is connected.
•An error has occurred in UPnPTM port forwarding.
Set up the camera again in [Automatic Setup] using the
Setup Program following the instructions in Getting Started.

Troubleshooting
4
The indicator
continues
blinking green.
•Automatic setup is not complete.
Complete the setup following the instructions in Getting
Started.
•The camera did not receive an IP address from the DHCP
server.
When setting [Automatic Setup] or [DHCP Setup], the
camera may not be assigned an IP address due to network
failures. Ask your ISP or network administrator for more
information.
The indicator
does not light
up.
•The indicator display is disabled.
Check if the indicator control is disabled (see page 96 of the
Operating Instructions on the CD-ROM).
•Confirm that the standard AC adaptor (Order No. PQLV206Y) is
being used.
The indicator
continues
blinking red.
•The camera may be malfunctioning.
If you cannot access the camera, the camera may be
malfunctioning. Call our customer call center.
[For BL-C20A]
The indicator
continues
blinking orange
during wireless
communication.
•Signal strength is weak.
Change the location of the camera or remove any obstacle
around the camera.
•Only the MAC addresses for the camera's wireless module are
set.
To enable the MAC address filtering feature on the wireless
router, enter both the MAC addresses for the camera itself
and the camera's wireless module.
Problem Cause and Remedy

Troubleshooting
[For assistance, please call: 1-800-272-7033] 5
Camera Setup Troubleshooting
Note
If you are experiencing any problems, it is recommended that you
temporarily disable all firewall, pop-up killer, and virus detection
software. Once the problem is identified and corrected, you can restart
the Setup Program.
Problem Cause and Remedy
DynamicDNS
registration fails.
•The router-connected PC has failed to access the Internet.
Refer to the router's manual and try to connect to the
Internet through your PC. Once Internet connection has
been confirmed, you can register to DynamicDNS.
The e-mail that
includes the link
to the
viewnetcam.com
service website is
not sent.
•Your registered E-mail address is incorrect.
Register your correct E-mail address on the
Viewnetcam.com website at
http://www.viewnetcam.com.
Setup Program
does not list any
cameras.
•Your firewall or antivirus software is blocking the connection.
To avoid any possible problems, temporarily disable any
firewall or antivirus software, and set up the camera again.
If you cannot disable your firewall or antivirus software, you
can set up the camera using the MAC address (see page
125 of the Operating Instructions on the CD-ROM).
•The camera is connected over a different network.
Set up the camera from a PC connected to the same router
as the camera.
•Confirm that an IP address is assigned to your PC.
If an IP address is not assigned to your PC, assign one (see
page 120 of the Operating Instructions on the CD-ROM).

Troubleshooting
6
Setup Program
fails to complete
successfully.
•More than 20 minutes have passed since the camera was
turned on.
Disconnect the AC adaptor from the outlet, and reconnect
it again. Set up the camera again.
•Network problems may have occurred during setup.
Confirm that your network is working. Disconnect the AC
adaptor from the outlet, and reconnect it again. Then set up
the camera again.
•Administrator settings are displayed, and setup is incomplete.
After executing factory default by pressing the FACTORY
DEFAULT RESET button on the side of the camera, set up
the camera again.
•Multiple camera IP addresses are overlapping.
If you are installing multiple cameras, turn the cameras on
one by one.
UPnPTM port
forwarding setup
fails.
•UPnPTM is disabled on the router.
Enable UPnPTM on the router following the router manual.
•The camera was turned on before the router was turned on.
Turn the router on first, and then turn the camera on.
•The default gateway is not set, or the settings are wrong.
Set the default gateway correctly (see page 31 of the
Operating Instructions on the CD-ROM).
•The router does not support UPnPTM.
Enable port forwarding on your router following the router
manual.
The camera IP
address and port
number have
been forgotten.
•Clicking [Camera Setup] on the Setup Program displays the
camera list. The camera list shows the MAC address labeled
on the rear side. The camera IP address and port number are
shown next to the MAC address.
The password
has been
forgotten.
•Press the FACTORY DEFAULT RESET button to reset the
camera to default. Set up the camera again.
Problem Cause and Remedy

Troubleshooting
[For assistance, please call: 1-800-272-7033] 7
[For BL-C20A] Wireless Communication
Troubleshooting
An error message
is displayed on
the camera status
by the Setup
Program.
•An error on the Setup Program caused the error message.
Disconnect the AC adaptor from the outlet, and reconnect
it again.
Problem Cause and Remedy
Wireless
communication
does not work.
•Signal strength is weak.
Change the location of the camera or remove any obstacles
around the camera.
•The SSID and Encryption settings of the camera are different
from those of the wireless router.
SSID and Encryption settings must be identical for both the
camera and wireless router.
•Wireless communication can be disconnected depending on the
environment.
Click [Refresh] on the web browser tool bar.
Wireless
communication
is unstable.
•The communication channnel is the same as another wireless
network.
Wireless communication may be improved by changing the
channel of the router.
•Another nearby wireless device may be causing interference or
the distance between the wireless camera and your wireless
network may be too great.
Temporarily disable other wireless devices to identify the
source of the interference.
Try repositioning the camera or moving it closer to your
wireless router.
Problem Cause and Remedy

Troubleshooting
8
Though the
camera is set to
wired
connection, the
router's wireless
indicator is on or
blinking.
•The camera emits electrical waves about 5 minutes after the
power has been on, when set to wired connection.
Electrical waves will stop after about 5 minutes. Please wait.
The camera
cannot
communicate
with the wireless
terminal.
•Radio waves may not be reaching the wireless terminal or
camera due to the distance between them, or the existence of
obstacles such as a concrete wall.
Adjust the position of the wireless terminal or camera.
Problem Cause and Remedy

Troubleshooting
[For assistance, please call: 1-800-272-7033] 9
Camera Image/Page Display Troubleshooting
Problem Cause and Remedy
The camera
cannot be
accessed.
•The camera IP address has changed.
Enter the correct IP address in the address bar of the web
browser.
•When accessing from the Internet, the default gateway or the
DNS server address is not set in network settings, or is not set
correctly.
Set the correct default gateway and DNS server address.
Especially, when the DynamicDNS service is used, the IP
address must be set correctly (see page 31 of the Operating
Instructions on the CD-ROM).
•The connection type is wrong (see page 35 of the Operating
Instructions on the CD-ROM).
If the camera does not connect to the network using the [Auto
Negotiation] setting, set up the camera and the router
referring to the following table.
Auto Negotiation
Network Camera
Router or hub
Auto
Negotiation
100Base-TX 10Base-TX
Full
Duplex Half Duplex Full
Duplex Half
Duplex
100Base-
TX
10Base-T
Full Duplex
Half Duplex
Full Duplex
Half Duplex
—
—
—
—
—
—
—
—
—
—
—
—
—
—
——

Troubleshooting
10
The camera
cannot be
accessed on the
LAN.
•The connected router does not have a loopback feature.
Access the camera with a local network IP address.
•The wrong IP address class is assigned to the camera.
If you access the camera on the LAN, the PC IP address and
the camera IP address must be set in the same class. Set the
camera IP address same as the class of the PC IP address
(see page 120 of the Operating Instructions on the CD-
ROM).
•The web browser is accessing a proxy server.
Set the web browser not to access the proxy server (see
page 128 of the Operating Instructions on the CD-ROM).
•The camera was accessed on the same LAN by entering the
registered URL (or the router's global IP address) when using a
DynamicDNS service.
To access a camera on the same LAN, use the address for
its local network address.
The camera can
be accessed on
the LAN, but the
camera cannot
be accessed
from the
Internet.
•The default gateway address may be wrong.
Set the correct default gateway address (see page 31 of the
Operating Instructions on the CD-ROM).
•UPnPTM is disabled on the router.
Enable UPnPTM on the router following the router manual.
•Port forwarding is not enabled on the router (see page 41 of the
Operating Instructions on the CD-ROM).
Enable port forwarding following the router manual.
•Firewalls such as packet filtering on the router are blocking
camera access.
Set the router to allow access to the camera following the
router manual.
•You are accessing the camera using a local IP address.
Access the camera with the global IP address of the router
and port number of the camera.
Problem Cause and Remedy