Panasonic WV-SUD638-H User manual

Operating Instructions
Network Camera
Model No. WV-SUD638
WV-SUD638-H
WV-SUD638-T
Before attempting to connect or operate this product, please read these instructions
carefully and save this manual for future use.
The model number is abbreviated in some descriptions in this manual.

Preface
About the user manuals
There are 3 sets of operating instructions as follows.
•Operating Instructions (this document): Provides information about the software settings and operations
used to operate the camera.
•Important Information: Provides information about the cautions required for safely using and installing this
camera.
•Installation Guide: Provides information about installation procedures and network connections.
Abbreviations
The following abbreviations are used in these operating instructions.
Microsoft® Windows® 10 is described as Windows 10.
Microsoft® Windows® 8.1 is described as Windows 8.1.
Microsoft® Windows® 8 is described as Windows 8.
Microsoft® Windows® 7 is described as Windows 7.
Windows® Internet Explorer® 11, Windows® Internet Explorer® 10, Windows® Internet Explorer® 9 and
Windows® Internet Explorer® 8 are described as Internet Explorer.
Universal Plug and Play is described as UPnP™ or UPnP.
2 Operating Instructions
Preface

Registering the administrator when accessing the
camera
When the camera is accessed for the first time, an administrator registration screen is displayed.
[User name (1 to 32 characters)]
Enter a user name.
Available number of characters: 1 - 32 characters
Unavailable characters: " & : ; \
[Password (8 to 32 characters)]/[Retype password]
Enter a password.
Available number of characters: 8 - 32 characters
Unavailable characters: " &
Note
•Entries are case sensitive so take care when entering user names and passwords.
•3 types of characters can be used for passwords: alphabetical characters, numbers, and codes.
Passwords must be composed of at least 2 types of characters.
IMPORTANT
•If you forgot or do not know the password or user name, the camera must be initialized. Because all
settings other than preset position settings are deleted when the camera is initialized, make sure to
keep the information secure from third parties. Refer to “About the INITIAL SW (Initial switch)” in the
“Parts and functions” section in the Installation Guide for more information about initializing the camera.
•Make sure to change the administrator password periodically.
A registration completion screen is displayed after the user name and password registration for the
administrator have been completed. The camera will be automatically reconnected to about 10 seconds after
this screen is displayed. If the camera is not automatically reconnected to, click “here”.
Operating Instructions 3
Preface

An authentication screen is displayed after reconnecting to the camera. Enter the registered user name and
password to use the camera.
Viewer software
It is necessary to install the viewer software “Network Camera View 4S” (ActiveX®) to display images on a PC.
This software can be installed directly from the camera or by selecting the [Install] button next to [Viewer
Software] on the menu of the CD-ROM provided, and then following the on-screen instructions.
IMPORTANT
•The default setting of “Automatic installation” is “On”. Follow the instructions on page 208 when the
message is displayed on the information bar of the browser.
•When the “Live” page is displayed for the first time, the install wizard of the ActiveX control required to
display images from the camera will be displayed. Follow the instructions of the wizard.
•When the install wizard is displayed again even after completing the installation of the ActiveX, restart
the PC.
•The viewer software used on each PC should be licensed individually. The number of installations of
the viewer software from the camera can be checked on the [Upgrade] tab of the “Maintenance” page
(®page 182). Refer to your dealer for the software licensing.
4 Operating Instructions
Preface

Table of Contents
1 Monitor images on a PC ..........................................................................8
1.1 Monitor images from a single camera .............................................................................8
1.2 About the “Live” page ....................................................................................................10
1.3 Monitor images from multiple cameras ........................................................................17
2 Monitor images on a cellular phone/mobile terminal .........................18
2.1 Monitor images on a cellular phone ..............................................................................18
2.2 Monitor images on a mobile terminal ............................................................................20
3 Action at an alarm occurrence ..............................................................28
3.1 Alarm type ........................................................................................................................28
3.2 Action at an alarm occurrence .......................................................................................28
4 Transmit images onto an FTP server ...................................................30
4.1 Transmit an alarm image at an alarm occurrence (Alarm image
transmission) ...................................................................................................................30
4.2 Transmit images at a designated interval or period (FTP periodic image
transmission) ...................................................................................................................30
5 About the network security ...................................................................31
5.1 Equipped security functions ..........................................................................................31
6 Display the setup menu from a PC .......................................................32
6.1 How to display the setup menu .....................................................................................32
6.2 How to operate the setup menu .....................................................................................34
6.3 About the setup menu window ......................................................................................36
7 Configure the basic settings of the camera [Basic] ...........................38
7.1 Configure the basic settings [Basic] .............................................................................38
7.1.1 Configure the washer settings (“Washer control” setup menu) ......................................43
7.2 Configure the Internet settings [Internet] .....................................................................43
8 Configure the settings relating to images and audio [Image/
Audio] ......................................................................................................46
8.1 Configure the settings relating to the image capture mode [JPEG/H.264] ................46
8.2 Configure the settings relating to JPEG images [JPEG/H.264] ..................................47
8.3 Configure the settings relating to H.264 images [JPEG/H.264] ..................................49
8.4 Configure the settings relating to the camera operations [Cam. Function] ..............55
8.5 Configure the settings relating to image position [Image/Position] ..........................58
8.5.1 Configure the settings relating to image quality (“Image adjust” setup menu) ...............59
8.5.2 Set mask areas ..............................................................................................................68
8.5.3 Configure the settings relating to the preset positions (“Preset position” setup
menu) .............................................................................................................................71
8.5.4 Configure the settings relating to the auto pan function (“Auto pan” setup menu) .........75
8.5.5 Configure the settings relating to patrol (“Patrol” setup menu) .......................................76
8.5.6 Configure the settings relating to auto track (“Auto track” setup menu) .........................78
8.5.7 Configure the settings relating to direction/angle setting (“Direction/Angle setting” setup
menu) .............................................................................................................................84
8.5.8 Configure the settings relating to the privacy zone (“Privacy zone” setup menu) ..........85
8.5.9 Configure the VIQS setting .............................................................................................88
8.5.10 Configure the VIQS area ................................................................................................91
8.6 Configure the settings relating to audio [Audio] .........................................................93
Operating Instructions 5
Table of Contents

9 Configure the multi-screen settings [Multi-screen] ............................97
10 Configure the alarm settings [Alarm] ...................................................99
10.1 Configure the settings relating to the alarm action [Alarm] .......................................99
10.2 Configure the settings relating to the camera action on alarm occurrence
[Alarm] ............................................................................................................................101
10.2.1 Configure the settings relating to Preset per sender (“Preset per sender” setup
menu) ...........................................................................................................................103
10.2.2 Configure settings relating to image quality on alarm action ........................................104
10.2.3 Configure settings relating to alarm E-mail notifications ..............................................105
10.2.4 Configure settings relating to FTP transmissions of alarm images ..............................106
10.2.5 Configure settings relating to Panasonic alarm protocol notification when an alarm
occurs ...........................................................................................................................107
10.2.6 Configure settings relating to HTTP alarm notification when an alarm occurs .............108
10.3 Configure the settings relating to the alarm output terminal [Alarm] ......................108
10.4 Change the AUX name [Alarm] ....................................................................................109
10.5 Configure the VMD settings [VMD area] .....................................................................110
10.6 Configure the settings relating to the audio detection [Audio detection] ...............114
10.7 Configuration of the settings relating to alarm notification [Notification] ..............116
10.7.1 Configure the settings relating to Panasonic alarm protocol ........................................117
10.7.2 Configure the settings relating to HTTP alarm notification ...........................................119
11 Configure the settings relating to the authentication [User
mng.] .....................................................................................................121
11.1 Configure the settings relating to the user authentication [User auth.] ..................121
11.2 Configure the settings relating to the host authentication [Host auth.] ..................122
11.3 Configure the settings relating to the priority stream [System] ...............................123
12 Configuring the network settings [Network] .....................................126
12.1 Configure the network settings [Network] ..................................................................126
12.2 Configure advanced network settings [Advanced] ...................................................130
12.2.1 Configure the settings related to sending E-mails ........................................................131
12.2.2 Configure the settings related to FTP transmission .....................................................134
12.2.3 Configure the settings relating to the NTP server ........................................................137
12.2.4 Configure the UPnP settings ........................................................................................139
12.2.5 Configure the HTTPS settings ......................................................................................140
12.2.6 Configure the settings relating to DDNS ......................................................................142
12.2.7 Configure the settings relating to SNMP ......................................................................142
12.2.8 Configure the Diffserv settings .....................................................................................143
12.3 How to configure HTTPS settings ...............................................................................144
12.3.1 Configuration of HTTPS connections ...........................................................................145
12.3.2 Generation of the CRT key (SSL encryption key) ........................................................146
12.3.3 Generation of CSR (Certificate Signing Request) ........................................................147
12.3.4 Installation of the server certificate ...............................................................................149
12.4 Access the camera using the HTTPS protocol (for pre-installed certificate) ..........150
12.4.1 Installation of the root certificate ...................................................................................150
12.4.2 Configuration of the host file .........................................................................................155
12.5 Access the camera using the HTTPS protocol (for CA Certification) ......................161
12.5.1 Install the security certificate ........................................................................................162
12.6 How to configure the settings relating to DDNS ........................................................168
12.6.1 Configuration of the DDNS service (Example of the “Viewnetcam.com” service) ........169
12.6.2 When using the “Viewnetcam.com” service .................................................................170
12.6.3 Procedure to register information for the “Viewnetcam.com” service ...........................170
12.6.4 Checking the information registered for the “Viewnetcam.com” service ......................172
6 Operating Instructions
Table of Contents

12.6.5 When using “Dynamic DNS Update” ............................................................................172
12.6.6 When using “Dynamic DNS Update(DHCP)” ...............................................................172
13 Configure the settings relating to the schedules [Schedule] ..........174
13.1 How to set the schedules .............................................................................................177
13.2 How to delete the set schedule ....................................................................................179
14 Extension unit setting [Extension unit] (WV-SUD6FRL1) .................181
15 Maintenance of the camera [Maintenance] ........................................182
15.1 Check the system log [System log] .............................................................................182
15.2 Upgrade the firmware [Upgrade] .................................................................................182
15.3 Check the status [Status] .............................................................................................184
15.3.1 Damage notification function ........................................................................................186
15.4 Reset the settings/Reboot the camera [Default reset] ...............................................187
15.5 Settings data/backing up or restoring logs [Data] .....................................................188
16 Using the CD-ROM ...............................................................................190
16.1 About the CD launcher .................................................................................................190
16.2 Installing Panasonic “IP Setting Software” ................................................................191
16.3 Installing the manuals ..................................................................................................192
16.4 Installing the Viewer software ......................................................................................192
16.5 Configure the network settings of the camera using the Panasonic “IP Setting
Software” .......................................................................................................................193
17 About the displayed system log .........................................................196
18 Troubleshooting ...................................................................................200
Operating Instructions 7
Table of Contents

1 Monitor images on a PC
The following are descriptions of how to monitor images from the camera on a PC.
1.1 Monitor images from a single camera
1. Start up the web browser.
2. Enter the IP address designated using the Panasonic “IP Setting Software” in the address box of the
browser.
•Example when entering an IPv4 address: http://URL registered using IPv4 address
http://192.168.0.10/
•Example when entering an IPv6 address: http://[URL registered using IPv6 address]
http://[2001:db8::10]/
<Example of IPv4 access>
<Example of IPv6 access>
IMPORTANT
•When the HTTP port number is changed from “80”, enter “http://IP address of the camera + : (colon)
+ port number” in the address box of the browser. (Example: http://192.168.0.11:8080)
•When the PC is in a local network, configure the proxy server setting of the web browser (under
[Internet Options...] under [Tools] of the menu bar) to bypass the proxy server for the local address.
Note
•Refer to page 161 for further information about the case in which “HTTPS” is selected for
“HTTPS” - “Connection” on the [Advanced] tab of the “Network” page (®page 126).
8 Operating Instructions
1 Monitor images on a PC

3. Press the [Enter] key on the keyboard.
→The “Live” page will be displayed. Refer to page 10 for further information about the “Live” page.
When “On” is selected for “User auth.”, the authentication window will be displayed before displaying live
images for the user name and password entries.
IMPORTANT
•Change this password periodically.
•When displaying multiple H.264 images on a PC, images may not be displayed depending on the
performance of the PC.
Note
•The maximum number of concurrent access user is 14 including users who is receiving H.264 images
and users who are receiving JPEG images. Depending on the set values for “Bandwidth control(bit
rate)” and “Max bit rate (per client)”, the maximum concurrent access number may be 14 or less users.
When 14 users are concurrently accessing, the access limit message will be displayed for users who
subsequently attempt to access. When “Multicast” is selected for “Transmission type” of “H.264”, only
the first user who accessed to monitor H.264 images will be included in the maximum number. The
second and subsequent users who are monitoring H.264 images will not be included in the maximum
number.
•When “On” is selected for “H.264 transmission” (®page 49), H.264 images will be displayed. When
“Off” is selected, a JPEG image will be displayed. It is possible to display a JPEG image even when
“On” is selected for “H.264 transmission”. In this case, the refresh interval of JPEG images will be
limited to 5 fps.
•The refresh interval may become longer depending on a network environment, PC performance,
photographic subject, access traffic, etc.
<Refresh interval of JPEG images>
When “On” is selected for “H.264 transmission”
max. 5 fps
When “Off” is selected for “H.264 transmission”
max. 30 fps
Operating Instructions 9
1 Monitor images on a PC

1.2 About the “Live” page
1
②①③⑤④⑥⑧⑨⑦⑪⑯⑰⑱⑲⑳21⑩⑫⑬⑭⑮㉒㉓㉔
[select language] pull-down-menu
The camera’s display language can be selected. The default language can be set in the [Language] in the
[Basic] settings. (®page 38)
[Setup] button*1
Displays the setup menu. The button will turn green and the setup menu will be displayed.
[Live] button
Display the “Live” page. The button will turn green and the “Live” page will be displayed.
[Compression] buttons
•[H.264] button: The letters “H.264” on the button will turn green and an H.264 image will be displayed.
When “On” is selected for “H.264 transmission” of “H.264(1)”, “H.264(2)”, “H.264(3)”, “H.264(4)”, the
[H.264] button will be displayed. (®page 49)
•[JPEG] button: The letters “JPEG” on the button will turn green and JPEG image will be displayed.
[Stream] buttons
These buttons will be displayed only when an H.264 image is displayed.
•[1] button: The letter “1” will turn green and images in the main area will be displayed in accordance
with the setting of “H.264(1)”. (®page 49)
•[2] button: The letter “2” will turn green and images in the main area will be displayed in accordance
with the setting of “H.264(2)”. (®page 49)
10 Operating Instructions
1 Monitor images on a PC

•[3] button: The letter “3” will turn green and images in the main area will be displayed in accordance
with the setting of “H.264(3)”. (®page 49)
•[4] button: The letter “4” will turn green and images in the main area will be displayed in accordance
with the setting of “H.264(4)”. (®page 49)
[Image capture size] buttons
These buttons will be displayed only when a JPEG image is displayed.
Aspect ratio of
“4:3”
[1280x960] The letters “1280x960” will turn green and images in the
main area will be displayed in 1280 x 960 (pixels).
[800x600] The letters “800x600” will turn green and images in the
main area will be displayed in 800 x 600 (pixels).
[VGA] The letters “VGA” will turn green and images in the main
area will be displayed in VGA size.
[400x300] The letters “400x300” will turn green and images in the
main area will be displayed in 400 x 300 (pixels).
[QVGA] The letters “QVGA” will turn green and images in the main
area will be displayed in QVGA size.
[160x120] The letters “160x120” will turn green and images in the
main area will be displayed in 160 x 120 (pixels).
Aspect ratio of
“16:9”
[1920x1080] The letters “1920x1080” will turn green and images in the
main area will be displayed in 1920x1080 (pixels).
[1280x720] The letters “1280x720” will turn green and images in the
main area will be displayed in 1280 x 720 (pixels).
[640x360] The letters “640x360” will turn green and images in the
main area will be displayed in 640 x 360 (pixels).
[320x180] The letters “320x180” will turn green and images in the
main area will be displayed in 320 x 180 (pixels).
[160x90] The letters “160x90” will turn green and images in the
main area will be displayed in 160 x 90 (pixels).
Note
•Images are displayed in the image capture size selected in “JPEG(1)”, “JPEG(2)”, or “JPEG(3)” of
[JPEG] on the [JPEG/H.264] tab.
•When “1920x1080”, “1280x960”, or “1280x720” is selected for the image capture size, it may
become smaller than the actual size depending on the window size of the web browser.
[Image quality] buttons
These buttons will be displayed only when a JPEG image is displayed.
•[1] button: Images in the main area will be displayed in accordance with the setting for “Quality1” of
“Image quality setting”. (®page 47)
•[2] button: Images in the main area will be displayed in accordance with the setting for “Quality2” of
“Image quality setting”. (®page 47)
[Wiper]*2
Select an operation from the pull-down menu and click the [Start] button. The selected operation will start.
Click the [Stop] button to stop the operation.
•Continuous:High: The wiper wipes the front glass once every 4 seconds.
•Continuous:Low: The wiper wipes the front glass once every 8 seconds.
•1shot: The wiper wipes the front glass 5 times.
•Washer: Performs the following washer/wiper operations.
1. The camera moves to the washer position.
Operating Instructions 11
1 Monitor images on a PC

2. The washer operates according to the “Pulse width” setting. (®page 43)
3. While wiping according to the “Wiper count” setting (®page 43), the camera moves back to its original
position.
Note
•During washer operations, wiper [Start] and [Stop], pan/tilt/zoom/focus control, Auto mode [Start],
and preset action [Start] cannot be operated.
•“Washer” can only be selected when “Washer control” is selected for “Relay output” on the
[Basic] tab of the “Basic” page. Refer to page 43 for information on washer settings.
•When “Continuous:High” or “Continuous:Low” is selected and the [Start] button is clicked, the wiper
will stop after a maximum of 5 minutes from when the [Start] button was clicked.
•During pan/tilt/zoom controls, [Start] may not be able to be operated for the washer.
•If the wiper or washer operations are started during auto tracking operations, the wiper may be
detected and tracked.
[AUX] button
These buttons will be displayed only when “Terminal 3” of “Alarm” is set to “AUX output” on the setup menu.
(®page 99)
•[Open] button: The characters “Open” on the button will turn green and the status of the AUX connector
will be open.
•[Close] button: The characters “Close” on the button will turn green and the status of the AUX
connector will be closed.
Note
•The names of “AUX”, “Open” and “Close” can be changed. (®page 109)
[Multi-screen]
Images from multiple cameras can be displayed on a multi-screen by registering cameras on the setup
menu. (®page 17)
[Zoom] button*2
•: Click this button to adjust the zoom ratio to the “Wide” side.
•: Click this button to set the zoom ratio to x1.0.
•: Click this button to adjust the zoom ratio to the “Tele” side.
Note
•The [Zoom] button cannot be operated while the washer is operating. Operate the control pad/
buttons after the washer has finished operating.
[Focus] button*2
•: Click this button to adjust the focus automatically.
•: Click this button to adjust the focus to the “Near” side.
•: Click this button to adjust the focus to the “Far” side.
Note
•The [Focus] button cannot be operated while the washer is operating. Operate the control pad/
buttons after the washer has finished operating.
•When shooting the following place or the following subjects, focus may not be adjusted
automatically. Adjust the focus manually.
–Shiny or strongly reflective subject
–Subject through the glass with dew or smudge
–Two subjects whose distances from the camera are different
–Less contrast subject (e.g. white wall)
–Horizontal-striped subject such as a window blind
12 Operating Instructions
1 Monitor images on a PC

–Inclined subject
–Dark subjects
Auto mode*2
Select an operation from the pull-down menu and click the [Start] button. The selected operation will start.
Click the [Stop] button to stop the operation. The selected operation will stop when the camera (panning/
tilting/zooming/focusing) is operated or when an action that is to be taken according to the settings for “Self
return”(®page 55) or for “Camera action on alarm” (®page 101) starts.
Note
•The [Start] button for “Auto mode” cannot be operated while the washer is operating. Operate auto
mode after the washer has finished operating.
•Auto track: Automatically tracks objects in the shooting area.
Note
•With the Auto track feature, objects moving in the screen are picked out and automatically tracked.
•In the following situations, targets may not be able to be tracked, or false detections may occur.
–when there is little contrast between the subject and the background
–when the front glass is dirty or wet
–when there are large changes to the lighting intensity
–when there are many moving objects other than the subject
–when there is a change to the axis of the camera’s lens
–when the subject moves directly underneath the camera
–when there is harsh flickering
–when there are reflections from light entering the front glass due to reflections from a window
or road, or from a backlight
–when the target is hidden behind a utility pole or other objects
–when the subject passes by other moving objects
–when the target moves too fast or too slow
–when the camera is shaking
•When the zoom ratio is set to the “Tele” side, it may be difficult to obtain accuracy with the auto
tracking function. It is recommended to use the auto tracking function with setting the zoom ratio
to the “Wide” side.
•During auto tracking, if the camera is operated using the control pad or by other methods, or if an
alarm occurs, auto tracking is stopped.
•Auto pan: Automatically pans between the start position and the end position set in advance
(®page 75).
Even when the camera is operated for zooming or focusing, the camera continues panning. (However,
panning will stop when the zoom button (x1) is clicked.)
•Preset sequence: Automatically moves to the preset positions (®page 71) orderly (start from the
lowest preset position number).
•360 map-shot: Moves 45° horizontally at a time and repeats 8 times to shoot images of each 45°
position (45° x 8 = 360°), and then displays 8 thumbnail images of each 45° position (45° x 8 = 360°)
on a newly opened window. When a thumbnail image is clicked, the camera moves to the respective
position and live images will be displayed on the “Live” page.
•Preset map-shot: 8 thumbnail images of the preset position 1-8 (®page 71) will be displayed orderly
on a newly displayed window. When a thumbnail image is clicked, the camera moves to the respective
position and live images will be displayed on the “Live” page.
Note
•Do not operate the browser until all the thumbnail images are displayed and the camera returns to
the original position (where the camera was when “360 map-shot” or “Preset map-shot” was carried
out).
Operating Instructions 13
1 Monitor images on a PC

•When “360 map-shot” is carried out while the camera is moving (panning/tilting), images captured
while panning/tilting may be displayed as the thumbnail display. In this case, stop the current
operation and carry out “360 map-shot” again.
•When “Preset map-shot” is carried out with an unregistered preset position (among preset position
1-8), the thumbnail image of the preset position before the unregistered preset position will be
displayed.
In this case, the camera will not move when the thumbnail image is clicked.
•The camera will not always return to the exactly same position where it was before “360
map-shot” or “Preset map-shot” was carried out. (It may sometimes be slightly different.)
•The window on which the thumbnail images are displayed will close when clicking the following
buttons that can switch the camera channel or reload images: [Live], [Multi-screen], [H.264],
[JPEG], [Stream], [Image capture size], [Image quality], [Setup].
To display the thumbnail images again, carry out “360 map-shot” or “Preset map-shot” again.
•Patrol 1-4: Performs patrols 1-4 that were set in advance. (®page 76)
Control pad/buttons*2
Left-click on the control pad or buttons to adjust the horizontal/vertical position of the camera (panning/
tilting). Panning/tilting speed will be faster if a clicked point gets farther from the center point of the control
pad.
It is also possible to pan/tilt the camera by dragging the mouse.
Zoom and focus can be adjusted by right-clicking. When an upper/lower area of the control pad is
right-clicked, the displayed image will be zoomed in/out on. When a left/right area is right-clicked, the focus
will be adjusted to the Near/Far side.
Zoom can also be adjusted using the mouse wheel.
Note
•The control pad/buttons cannot be operated while the washer is operating. Operate the control
pad/buttons after the washer has finished operating.
[Brightness] buttons*2
Available range: 0 - 255
•: Images become darker.
•: The adjusted brightness will return to the default brightness (64).
•: Images become brighter.
[Preset]*2
Select a preset position from the pull-down menu and click the [Go] button. The camera will move to the
selected preset position (®page 71). “H” next to the preset position number indicates the home position.
When “Home position” is selected, the camera will move to the home position. (®page 55)
When “Preset ID” is registered for a preset position, the registered preset ID will be displayed next to the
preset position number.
Note
•The [Go] cannot be operated while the washer is operating. Operate auto mode after the washer
has finished operating.
Camera title
The camera title entered for “Camera title” on the [Basic] tab will be displayed. (®page 38)
[Support] button
When this button is clicked, the support site below will be displayed in a newly opened window. This website
contains technical information, FAQ, and other information.
http://security.panasonic.com/support/
Alarm occurrence indication button*2
This button will be displayed and will blink when an alarm has occurred. When this button is clicked, this
button will disappear. (®page 28)
14 Operating Instructions
1 Monitor images on a PC

Note
•Since the blinking of the alarm occurrence indication button is not coupled to forwarding E-mails,
or other operations, check the settings of each operation separately.
Full screen button
Images will be displayed on a full screen. If the full screen button is clicked once when the image displayed
in the main area is smaller than the main area, the image is displayed corresponding to its image capture
size. If the full screen button is clicked once when images are displayed corresponding to their image
capture sizes, images are displayed in full screen. To return to the “Live” page when displaying an image
in full screen, press the [Esc] key.
The aspect ratio of displayed images will be adjusted in accordance with the monitor.
Snap shot button
Click this button to take a picture (a still picture). The picture will be displayed on a newly opened window.
When right-clicking on the displayed image, the pop-up menu will be displayed. It is possible to save the
image on the PC by selecting “Save” from the displayed pop-up menu.
When “Print” is selected, printer output is enabled.
Note
•For the case of using Windows 8 or Windows 7, the following settings may be required.
Open Internet Explorer, click [Tools] ® [Internet Options] ® [Security] ® [Trusted Sites] ®
[Sites]. Register the camera address on [Website] of the displayed trusted windows. After
registration, close the web browser, and then access the camera again.
•When it takes longer than the specified period to obtain the snap shot picture due to the network
environment, the snap shot picture may not be displayed.
Mic input button*3
Turns on/off the audio reception (hear audio from the camera on a PC). This button will be displayed only
when “Mic input”, “Interactive(Full-duplex)” or “Interactive(Half-duplex)” is selected for “Audio transmission/
reception” on the setup menu. (®page 93)
When the audio reception is turned off, the button will turn into the button and audio from the camera
will not be heard.
Audio volume can be adjusted (Low/ Middle/ High) by moving the volume cursor .
Note
•The volume cursor is not displayed when “Audio detection” is used.
•When the camera is restarted, the adjusted volume level (for the reception) will return to the level
that had been set on the [Audio] tab on the setup menu. (®page 93)
•Actual volume level will change in three steps even though the volume cursor can be adjusted
minutely.
Audio output button*3
Turns on/off the audio transmission (play audio from the PC on the unit speaker). This button will be
displayed only when “Audio output”, “Interactive(Full-duplex)” or “Interactive(Half-duplex)” is selected for
“Audio mode” on the setup menu. (®page 93)
The button will blink during the audio transmission.
When the audio transmission is turned off, the button will turn into the button and audio from the PC
will not be heard.
Audio output volume can be adjusted (Low/Middle/High) by moving the volume cursor .
Note
•When a user is using the audio transmission function with “Interactive(Half-duplex)” selected, the
receiver button and the transmission button will be inoperable for the other users. When
“Interactive(Full-duplex)” is selected, the transmission button is inoperable for other users.
Operating Instructions 15
1 Monitor images on a PC

•The duration of continuous audio transmission can be configured in the [Audio] tab of the setup
menu. Audio output stops when the specified time has passed. To turn the audio transmission
function on, click the [Audio output] button again.
•When the camera is restarted, the adjusted volume level (for both the audio transmission and
reception) will return to the level that had been set on the [Audio] tab on the setup menu.
(®page 93)
•Actual volume level will change in three steps even though the volume cursor can be adjusted
minutely.
Main area
Images from the camera will be displayed in this area.
The current time and date will be displayed according to the settings configured for “Time display format”
and “Date/time display format”. (®page 39)
In addition, when being adjusted, the status of brightness (®page 40), camera position (®page 56),
and the preset ID (®page 73) will be displayed as well as the characters configured for “Camera title on
screen” (®page 40). The number of lines for the display is 3. Click a desired point in the main area on
the “Live” page that is to be the center of the angle of view. The camera moves to adjust the position in
order to set the clicked point as the center.*4 When selecting an area in the main area by dragging the
mouse, the selected area will be located at the center of the main area. In this case, the zoom ratio will be
adjusted automatically.*4
A zoom operation can be performed using the mouse wheel.
When the main area of the “Live” page is right-clicked, “Auto track” starts for the clicked object. Depending
on the targeted object or its surroundings, “Auto track” may not perform normally.
Note
•When the camera is operated by a user with a low access level, images displayed on the screen
may be changed temporarily. This does not affect operation of the camera.
•Depending on the PC in use, screen tearing* may occur due to the GDI restrictions of the OS when
the shooting scene drastically changes or when the wiper is in use.
*A phenomenon in which portions of the screen are displayed out of alignment.
*1 Only operable by users whose access level is “1. Administrator”.
*2 Only operable by users whose access level is “1. Administrator” or “2. Camera control” when “On” is selected for “User auth.”
(®page 121)
*3 Operable by users who belong to the access level selected for “Permission level of audio trans./recep.” on the [Audio] tab of the
“Image/Audio” page. Refer to page 93 for the permission level of audio.
*4 As the tilt angle approaches 90°, because the difference between the specified position and the actual direction the camera is moving
increases, the camera may not move to the specified angle of view.
16 Operating Instructions
1 Monitor images on a PC

1.3 Monitor images from multiple cameras
Images from multiple cameras can be displayed on a multi-screen. Images from 4 cameras (up to 16 cameras)
can be displayed simultaneously. To display images on a multi-screen, it is necessary to register cameras in
advance. 4 cameras can be registered as a group and up to 4 groups (16 cameras) can be registered.
(®page 97)
IMPORTANT
•When displaying images on a 16-screen, panning, tilting and zooming operations become unavailable
for images from cameras with Pan/Tilt/Zoom functions.
•When the power is turned off or the LAN cable is disconnected while displaying images, displaying
images on a multi-screen from the “Live” page will become unavailable.
Note
•When displaying images on a 4-screen, panning, tilting and zooming operations become available only
for images from cameras with Pan/Tilt/Zoom functions. Refer to our website
(http://security.panasonic.com/support/info/) for further information about the compatible cameras and
their versions.
•Only JPEG images can be displayed on a multi-screen. Audio will not be heard.
•When displaying the image on a multi-screen and “16:9” is selected for the aspect ratio, the image will
be displayed altered vertically to the aspect ratio of “4:3”.
•“Network Camera Recorder with Viewer Software Lite” which supports live monitoring and recording
images from multiple cameras is available. For further information, refer to our website
(http://security.panasonic.com/support/info/).
1. Click the desired [Multi-screen] on the “Live” page.
→Images from the registered cameras will be displayed on a selected multi-screen (screen can be split
up to 16 areas). The following are instructions when displaying on a 4-split screen.
②①③
To show 1 camera screen, click the [Live] button.
You can also click “1” below “Multi-screen” or “Back” to display the camera's “Live” page.
Click the [Multi-screen] button to display images from cameras in a multi-screen of 4 to 16 screens.
Click a camera title. Live images from the camera corresponding to the clicked camera title will be
displayed on the “Live” page of the newly opened window.
Operating Instructions 17
1 Monitor images on a PC

2 Monitor images on a cellular phone/mobile
terminal
2.1 Monitor images on a cellular phone
It is possible to connect to the camera using a cellular phone via the Internet and monitor images (JPEG only)
from the camera on the screen of the cellular phone. It is also possible to refresh images to display the latest
image.
IMPORTANT
•When the authentication window is displayed, enter the user name and password.
To enhance the security, change the password periodically. (®page 121)
•If the cellular phone in use is not compatible with UTF-8 encode, it is impossible to display the screen
correctly.
•When “VGA”, “QVGA”, “640x360”, or “320x180” is not selected one time or more for either one of
“JPEG(1)”, “JPEG(2)”, or “JPEG(3)” of [JPEG] on the [JPEG/H.264] tab, images cannot be viewed from
cellular phones.
Note
•It is necessary to configure the network settings of the cellular phone in advance to connect to the
Internet and monitor images from the camera. (®page 126)
•When “Auto” is selected for “Language”, the screen is displayed in English. If you want the screen to
be displayed in Japanese or Chinese, select “Japanese” or “Chinese” for “Language”. (®page 38)
18 Operating Instructions
2 Monitor images on a cellular phone/mobile terminal

1. Access to “http://IP address/mobile”*1 or “http://Host name registered in the DDNS server/mobile” using a
cellular phone.
→Images from the camera will be displayed.
A
B
C
D
E
F
G
H
Pan/Tilt*2
Controls the camera direction. The camera will pan or tilt to each direction by pressing the
corresponding dial key.
Zoom display*2
It is possible to perform zooming operations of the camera by pressing “*” or “#”.
Refresh control
Press the dial key “5” or the [Manual Refresh] button to refresh the camera images.
Press the [Auto Refresh] button to refresh the images from the camera in 5-second intervals.
When the dial key “5” or the [Manual Refresh] button is pressed again, the refresh mode of the camera
will return to manual refresh.
IMPORTANT
•Transmission will be periodically performed when “Auto Refresh” is selected for the camera
image. Confirm the contract plan of the cellular phone in use before using this function.
•Depending on the cellular phone in use, “Auto Refresh” may be unavailable.
Operating Instructions 19
2 Monitor images on a cellular phone/mobile terminal

Resolution control
Changes the image capture size by pressing the dial key “0”.
•Image in the aspect ratio of “4:3”: Changes the image capture size between 320x240 (default) and
640x480.
•Image in the aspect ratio of “16:9”: Changes the image capture size between 320x180 (default)
and 640x360.
Image quality control
It is possible to change the image quality between “Quality1” and “Quality2”. (®page 47)
Home position*2
The camera will move to the home position. (®page 55)
Home position will be displayed only when home position is set.
Preset*2
The camera will move to the designated preset position to display images by pressing the dial key
corresponding to the desired channel. (The dial key numbers are not displayed for Preset No. 5 or
greater. Only preset IDs will be displayed for them.) (®page 71)
AUX control*2
Controls the AUX terminal.
This function is only displayed when “AUX output” is set to “Terminal 3” on the settings menu. (Refer
to page 99)
Note
•Some cellular phones cannot change the image capture size even when resolution is changed by
resolution control.
•Depending on the image capture size selected for “JPEG(1)”, “JPEG(2)”, or “JPEG(3)”, “Resolution”
may not be able to be used.
•When the HTTP port number is changed from “80”, enter “http://IP address: (colon) + port number/
mobile”*1 in the address box of the browser. When using the DDNS function, access to “http://Host
name registered in the DDNS server: (colon) + port number/mobile”.
•When “HTTPS” is selected for “HTTPS” - “Connection” on the [Advanced] tab of the “Network” page,
enter as follows.
“https://IP address: (colon) + port number/mobile” or “https://Host name registered in the DDNS server:
(colon) + port number/mobile”
•When the authentication window is displayed, enter the user name of an administrator or user and
password. Depending on the cellular phone in use, password entry may be required each time the
screen is switched.
•It is impossible to receive audio using a cellular phone.
•Depending on the cellular phone in use, larger size images may not be displayed. In this case, selecting
“9 Low” for “Image quality setting” of “JPEG” (®page 47) may sometimes solve this problem.
•Depending on the cellular phone in use or its contract plan, it may be impossible to access.
*1 IP address is the global WAN IP address of the router that can be accessed via the Internet.
*2 When “User auth.” is set to “On” (®page 121), only users with the access level of “1. Administrator” or “2. Camera control” will be
displayed.
2.2 Monitor images on a mobile terminal
It is possible to connect to the camera using a mobile terminal via the Internet and monitor images (MJPEG
or JPEG) from the camera on the screen of the mobile terminal. It is also possible to refresh images to display
the latest image.
The compatible mobile terminals are shown as follows. (As of August, 2016)
–iPad, iPhone, iPod touch (iOS 4.2.1 or later)
–Android™ mobile terminals
20 Operating Instructions
2 Monitor images on a cellular phone/mobile terminal