Panasonic KX-NSX1000 User manual

Feature Manual
Business Communication Server
Model No. KX-NSX1000
KX-NSX2000
Thank you for purchasing this Panasonic product.
Please read this manual carefully before using this product and save this manual for future use.
In particular, be sure to read "1.1.1 For Your Safety, page 18" before using this product.
KX-NSX series: PNMPR Software File Version 001.00000 or later
Manuals and supporting information are provided on the Panasonic Web site at:
http://www.panasonic.net/pcc/support/pbx/

Introduction
About this Feature Manual
This Feature Manual is designed to serve as an overall feature reference for the Panasonic Business
Communication Server.
It explains what this Business Communication Server can do, and how to obtain the most out of its many
features and facilities.
In this manual
•The PBX functions provided by Business Communication Server are described here just "PBX" in this
manual.
The Structure of this Manual
This manual contains the following sections:
Section 1, For Your Safety
Provides details about safety precautions for preventing personal injury and/or damage to property.
Section 2, Call Handling Features
Provides details about the call handling features.
Section 3, Unified Messaging System
Provides details about the features of the Unified Messaging system.
Section 4, Network Features
Provides details about public and private networks you can connect the PBX to.
Section 5, System Configuration and Administration Features
Provides details about the system configuration and administration features.
Section 6, Appendix
Provides tables listing capacity of system resources, exclusive features for each PBX model, tone and
ring tone tables, and the revision history of this Feature Manual.
Compatible Telephones and Devices
A list of telephone and device types that are compatible with this PBX can be found in the Installation
Manual. However, if you expand the capabilities of this PBX by connecting a KX-TDA600/620,
TDE600/620 series PBX, using Multi-Connection function or a KX-TDA100D PBX, the following types of
telephones, devices, and trunks can also be used:
•Digital Proprietary Telephones (DPT)
•Analogue Proprietary Telephones (APT)
•Direct Station Selection Consoles (DSS Consoles)
•T1 off-premise extensions (T1-OPX)
•T1/E1 trunks
•DID trunks
•E&M trunks (KX-TDE/KX-TDA series only)
•CLCOT trunks (KX-TDA100D only)
•ELCOT trunks (KX-TDE600/KX-TDA600 only)
These types of telephones, devices, and trunks are listed in the manual for various features. However, be
aware that they are only applicable if a stacking connection is established. For details about stacking, see
"5.3.1 Stacking Connection".
Functional Limitation
KX-NSX Series treats the KX-UT series phone as a general-purpose SIP phone.
Introduction
2 Feature Manual

Depending on the NSX server’s software version, some features may not function. For details about which
versions support these features, consult your dealer.
•Operation of the KX-NTV series depends on the NSX server software file version and the firmware
version of the KX-NTV series. You can confirm the compatibility on the Panasonic Web site:
http://www.panasonic.net/pcc/support/pbx/
References Found in the Feature Manual
Installation Manual References
The required installation instruction titles described in the Installation Manual are noted for your
reference.
PC Programming Manual References
The PC Programming titles and parameters described in the PC Programming Manual are noted for
your reference.
Feature Manual References
The related feature titles described in this Feature Manual are noted for your reference.
Operating Manual References
The operation required to implement the feature described in the Operating Manual is noted for your
reference.
Abbreviations
There are many abbreviations used in this manual (e.g., "PT", for proprietary telephone). Please refer to
the list in the next section for the meaning of each abbreviation.
About the other manuals
Along with this Feature Manual, the following manuals are available to help you install, and use this NSX
server:
Installation Manual
Provides instructions for installing the hardware and maintenance of the NSX server.
PC Programming Manual
Provides step-by-step instructions for performing system programming using a PC.
Operating Manual
Provides operating instructions for end users using IP-PTs, SIP phones, SLTs, PSs, or DSS Consoles.
Other Information
Trademarks
•Microsoft and Outlook are either registered trademarks or trademarks of Microsoft Corporation in the
United States and/or other countries.
•The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc., and any
use of such marks by Panasonic Corporation is under licence.
•All other trademarks identified herein are the property of their respective owners.
Note
•The contents of this manual apply to NSX servers with a certain software version, as indicated on the
cover of this manual. To confirm the software version of your NSX server, refer to "How do I confirm
the software version of the NSX server or installed cards?" in 2.3 Frequently Asked Questions (FAQ)
of the PC Programming Manual.
•Some optional hardware, software, and features are not available in some countries/areas, or for
some PBX models. Please consult your certified Panasonic dealer for more information.
Introduction
Feature Manual 3

•Product specifications are subject to change without notice. In some cases, additional information,
including updates to this and other manuals, is included in the Maintenance Console’s Information
before programming. Install the latest version of Maintenance Console to view this information.
•Throughout this manual, PT displays and other displays are shown in English. Other languages may
be available, depending on the country or area.
•In this manual, the suffix of each model number (e.g., KX-NSX Series) is omitted unless necessary.
Introduction
4 Feature Manual

List of Abbreviations
A
AA
Automated Attendant
ACD
Automatic Call Distribution
ANI
Automatic Number Identification
AOC
Advice of Charge
APT
Analogue Proprietary Telephone
ARS
Automatic Route Selection
B
BGM
Background Music
BRI
Basic Rate Interface
C
CCBS
Completion of Calls to Busy Subscriber
CDPG
Call Distribution Port Group
CF
Call Forwarding—by ISDN
CLI
Calling Line Identification
CLIP
Calling Line Identification Presentation
CLIR
Calling Line Identification Restriction
CNIP
Calling Name Identification Presentation
CNIR
Calling Name Identification Restriction
COLP
Connected Line Identification Presentation
COLR
Connected Line Identification Restriction
CONP
Connected Name Identification Presentation
CONR
Connected Name Identification Restriction
COS
Class of Service
CPC
Calling Party Control
CS
Cell Station
CT
Call Transfer—by ISDN
CTI
Computer Telephony Integration
D
DDI
Direct Dialling In
DHCP
Dynamic Host Configuration Protocol
DID
Direct Inward Dialling
DIL
Direct In Line
DISA
Direct Inward System Access
DND
Do Not Disturb
DPT
Digital Proprietary Telephone
DSS
Direct Station Selection
DTMF
Dual Tone Multi-Frequency
E
EFA
External Feature Access
F
FWD
Call Forwarding
List of Abbreviations
Feature Manual 5

G
G-CO
Group-CO
I
ICD
Incoming Call Distribution
ICMP
Internet Control Message Protocol
IP-PT
IP Proprietary Telephone
IRNA
Intercept Routing—No Answer
ISDN
Integrated Services Digital Network
L
L
Loop-CO
LCS
Live Call Screening
LED
Light Emitting Diode
M
MCID
Malicious Call Identification
MSN
Multiple Subscriber Number
N
NTP
Network Time Protocol
O
OGM
Outgoing Message
OHCA
Off-hook Call Announcement
P
P-MP
Point-to-multipoint
P-P
Point-to-Point
P-SIP
Panasonic SIP Phones (KX-HDV series/
KX-TGP600)
P2P
Peer-to-Peer
PDN
Primary Directory Number
PIN
Personal Identification Number
PING
Packet Internet Groper
PRI
Primary Rate Interface
PS
Portable Station
PT
Proprietary Telephone
S
S-CO
Single-CO
SDN
Secondary Directory Number
SIP
Session Initiation Protocol
SLT
Single Line Telephone
SMDR
Station Message Detail Recording
SNMP
Simple Network Management Protocol
T
TAFAS
Trunk Answer from Any Station
TEI
Terminal Endpoint Identifier
TRG
Trunk Group
TRS/Barring
Toll Restriction/Call Barring
List of Abbreviations
6 Feature Manual

U
UCD
Uniform Call Distribution
UM
Unified Messaging
UPS
Uninterruptible Power Supply
V
VM
Voice Mail
VoIP
Voice over Internet Protocol
VPN
Virtual Private Network
X
XDP
EXtra Device Port
List of Abbreviations
Feature Manual 7

List of Abbreviations
8 Feature Manual

Table of Contents
1 For Your Safety ..................................................................................... 17
1.1 For Your Safety .............................................................................................................. 18
1.1.1 For Your Safety ............................................................................................................. 18
2 Call Handling Features ......................................................................... 21
2.1 Incoming Call Features ................................................................................................. 22
2.1.1 Incoming Trunk Call Features ...................................................................................... 22
2.1.1.1 Incoming Trunk Call Features—SUMMARY .............................................................. 22
2.1.1.2 Direct In Line (DIL) ..................................................................................................... 25
2.1.1.3 Direct Inward Dialling (DID)/Direct Dialling In (DDI) .................................................. 26
2.1.1.4 Multiple Subscriber Number (MSN) Ringing Service ................................................. 29
2.1.1.5 Calling Line Identification (CLI) Distribution ............................................................... 32
2.1.1.6 Intercept Routing ....................................................................................................... 33
2.1.1.7 Intercept Routing—No Destination ............................................................................ 37
2.1.2 Internal Call Features ................................................................................................... 37
2.1.2.1 Internal Call Features—SUMMARY .......................................................................... 37
2.1.2.2 Internal Call Block ...................................................................................................... 38
2.1.3 Incoming Call Indication Features ................................................................................ 40
2.1.3.1 Incoming Call Indication Features—SUMMARY ....................................................... 40
2.1.3.2 Ring Tone Pattern Selection ...................................................................................... 40
2.1.3.3 Call Waiting ................................................................................................................ 42
2.2 Receiving Group Features ............................................................................................ 44
2.2.1 Idle Extension Hunting .................................................................................................. 44
2.2.2 Incoming Call Distribution Group Features ................................................................... 45
2.2.2.1 Incoming Call Distribution Group Features—SUMMARY .......................................... 45
2.2.2.2 Group Call Distribution ............................................................................................... 48
2.2.2.3 Queuing Feature ........................................................................................................ 51
2.2.2.4 Distribution Order ....................................................................................................... 54
2.2.2.5 VIP Call ...................................................................................................................... 55
2.2.2.6 Overflow Feature ....................................................................................................... 57
2.2.2.7 Log-in/Log-out ............................................................................................................ 59
2.2.2.8 Supervisory Feature .................................................................................................. 61
2.2.2.9 Supervisory Feature (ACD) ....................................................................................... 63
2.3 Call Forwarding (FWD)/Do Not Disturb (DND) Features ............................................ 68
2.3.1 Call Forwarding (FWD)/Do Not Disturb (DND)—SUMMARY ....................................... 68
2.3.2 Call Forwarding (FWD) ................................................................................................. 68
2.3.3 Do Not Disturb (DND) ................................................................................................... 73
2.3.4 FWD/DND Button, Group FWD Button ......................................................................... 74
2.4 Answering Features ...................................................................................................... 77
2.4.1 Answering Features—SUMMARY ................................................................................ 77
2.4.2 Line Preference—Incoming .......................................................................................... 77
2.4.3 Call Pickup .................................................................................................................... 78
2.4.4 Hands-free Answerback ............................................................................................... 82
2.5 Making Call Features .................................................................................................... 84
2.5.1 Predialling ..................................................................................................................... 84
2.5.2 Automatic Extension Release ....................................................................................... 84
2.5.3 Intercom Call ................................................................................................................ 84
2.5.4 Trunk Call Features ...................................................................................................... 86
2.5.4.1 Trunk Call Features—SUMMARY ............................................................................. 86
2.5.4.2 Emergency Call ......................................................................................................... 86
2.5.4.3 Account Code Entry ................................................................................................... 87
2.5.4.4 Dial Type Selection .................................................................................................... 88
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Feature Manual 9

2.5.4.5 Reverse Circuit .......................................................................................................... 88
2.5.4.6 Trunk Busy Out .......................................................................................................... 89
2.5.4.7 Pause Insertion .......................................................................................................... 90
2.5.4.8 Host PBX Access Code (Access Code to the Telephone Company from a Host PBX)
.................................................................................................................................... 90
2.5.4.9 Special Carrier Access Code ..................................................................................... 92
2.5.5 Seizing a Line Features ................................................................................................ 92
2.5.5.1 Seizing a Line Features—SUMMARY ....................................................................... 92
2.5.5.2 Line Preference—Outgoing ....................................................................................... 93
2.5.5.3 Trunk Access ............................................................................................................. 93
2.6 Memory Dialling Features ............................................................................................. 96
2.6.1 Memory Dialling Features—SUMMARY ....................................................................... 96
2.6.2 One-touch Dialling ........................................................................................................ 97
2.6.3 Last Number Redial ...................................................................................................... 98
2.6.4 Speed Dialling—Personal/System .............................................................................. 100
2.6.5 Speed Dialing—External (LDAP) ................................................................................ 102
2.6.6 Quick Dialling .............................................................................................................. 103
2.6.7 Hot Line ...................................................................................................................... 104
2.7 Toll Restriction (TRS)/Call Barring (Barring) Features ............................................ 106
2.7.1 Toll Restriction (TRS)/Call Barring (Barring) ............................................................... 106
2.7.2 Budget Management .................................................................................................. 113
2.7.3 Extension Dial Lock .................................................................................................... 113
2.7.4 Dial Tone Transfer ....................................................................................................... 114
2.7.5 Walking COS .............................................................................................................. 115
2.7.6 Verification Code Entry ............................................................................................... 116
2.8 Automatic Route Selection (ARS) Features .............................................................. 118
2.8.1 Automatic Route Selection (ARS) ............................................................................... 118
2.9 Primary Directory Number (PDN)/Secondary Directory Number (SDN) Features . 124
2.9.1 Primary Directory Number (PDN)/Secondary Directory Number (SDN) Extension .... 124
2.10 Busy Line/Busy Party Features ................................................................................. 130
2.10.1 Automatic Callback Busy (Camp-on) .......................................................................... 130
2.10.2 Executive Busy Override ............................................................................................ 130
2.10.3 Call Monitor ................................................................................................................ 132
2.10.4 Second Call Notification to Busy Extension ................................................................ 133
2.10.4.1 Second Call Notification to Busy Extension—SUMMARY ....................................... 133
2.10.4.2 Call Waiting Tone ..................................................................................................... 134
2.10.4.3 Off-hook Call Announcement (OHCA) ..................................................................... 135
2.10.4.4 Whisper OHCA ........................................................................................................ 136
2.11 Conversation Features ............................................................................................... 138
2.11.1 Hands-free Operation ................................................................................................. 138
2.11.2 Off-hook Monitor ......................................................................................................... 138
2.11.3 Mute ............................................................................................................................ 138
2.11.4 Headset Operation ..................................................................................................... 139
2.11.5 Data Line Security ...................................................................................................... 139
2.11.6 Flash/Recall/Terminate ............................................................................................... 140
2.11.7 External Feature Access (EFA) .................................................................................. 141
2.11.8 Trunk Call Limitation ................................................................................................... 141
2.11.9 Calling Party Control (CPC) Signal Detection ............................................................ 145
2.12 Transferring Features ................................................................................................. 147
2.12.1 Call Transfer ............................................................................................................... 147
2.12.2 SIP Refer Transfer ...................................................................................................... 150
2.13 Holding Features ......................................................................................................... 151
2.13.1 Call Hold ..................................................................................................................... 151
2.13.2 Call Park ..................................................................................................................... 153
2.13.3 Call Splitting ................................................................................................................ 154
Table of Contents
10 Feature Manual