Panasonic KX-NSX2000 User manual

Operating Manual
Business Communication Server
Model No. KX-NSX1000
KX-NSX2000
Thank you for purchasing this Panasonic product.
Please read this manual carefully before using this product and save this manual for future use.
In particular, be sure to read "1.1.1 For Your Safety, page 12" before using this product.
KX-NSX series: PNMPR Software File Version 001.00000 or later
Manuals and supporting information are provided on the Panasonic Web site at:
http://www.panasonic.net/pcc/support/pbx/

Feature Highlights
R
SIP phone
IP Softphone
IP Proprietary
Telephone
IP Communication
This PBX supports IP communication using
a variety of IP telephones, such as the KX-NT300/
KX-NT500 series with Self Labelling and/or
Bluetooth wireless headsets, Panasonic IP
Softphones, and SIP phones.
If you are using a certain Panasonic telephone
that is equipped with a Navigator Key and a
display, it helps you to access the desired feature
easily. Also, you will be informed of the arrival of
an incoming call or a message waiting by the
lamp if it is equipped.
ENTER
Navigator Key Message/Ringer Lamp
Easy Operation
Consult your dealer 1.1 Before Operating the Telephones
(page 12)
Remote Office
This PBX supports the use of SIP phones
connected from a remote office over an IP network
through an SBC (session border controller).
SIP phones can be set up by simply connecting
the phones to the LAN at the remote office.
IP Network
This PBX supports the use of cellular phones
with the PBX. Cellular phones can make and
receive calls as if they were registered
extensions.
Cellular Phone Features
Consult your dealer 1.15 Cellular Phone Features (page 211)
Feature Highlights
2 Operating Manual

This PBX optionally supports a Portable Station
(PS) system. PSs can be used in the PBX
with other wired telephones.
Wireless System
You can set incoming calls to be redirected
to your mailbox to let callers leave voice
messages when you are unable to answer
the phone. You can access your mailbox to
listen to the messages when you are away from
the office as well.
Hello, this
is John Smith.
Please
leave your
message.
Built-in Unified Messaging
1.13 User Device Management (page 192) 1.8 Using the Unified Messaging Features
(page 106)
This PBX offers a built-in Call Centre feature
called Incoming Call Distribution (ICD) Group.
Incoming calls to an ICD Group can be queued
or redirected to a preprogrammed destination,
answered in order of priority and monitored by
a supervisor extension.
Queuing Customers
ICD Group
Call Centre
1.10 Utilising the Call Centre (page 175)
In This Manual,
•The PBX functions provided by Business Communication Server are described here just
"PBX" in this manual.
•The following abbreviations are used:
APT → Analogue Proprietary Telephone
Display PT → Proprietary Telephone with a Display
DPT → Digital Proprietary Telephone
IP-PT → IP Proprietary Telephone
PS → Portable Station
P-SIP → Panasonic SIP Phone (KX-HDV series/KX-TGP600)
PT → Proprietary Telephone
SIP extension/SIP Extn. → Extensions of the PBX which uses Session Initiation Protocol for
communication.
SLT → Single Line Telephone
Feature Highlights
Operating Manual 3

•"PT" is used as a generic term to represent IP-PT, DPT, APT and Display PT.
•The suffix of each model number (e.g., KX-NSX1000NE) is omitted.
•The following icons are used frequently.
ConditionsHints
!!
!!
Notice
•This PBX supports SIP (Session Initiation Protocol) phones. However, some PBX features may not be
available for SIP phones, depending on your telephone type.
•Under power failure conditions, the connected telephones may not operate. Please ensure that a
separate telephone, not dependent on local power, is available for emergency use.
•Prior to connection of this product, please verify that the intended operating environment is supported.
Satisfactory performance cannot be guaranteed for the following:
–interoperability and compatibility with all devices and systems connected to this product
–proper operation and compatibility with services provided by telecommunications companies over
connected networks
NOTES
•Some optional hardware, software, and features are not available in some countries/areas, or for some
PBX models. Please consult your certified Panasonic dealer for more information.
•This manual provides basic information on how you can access commonly used PBX functions with
proprietary telephones (PTs), single line telephones (SLTs), portable stations (PSs), SIP phones, and
DSS Consoles. For detailed information about each feature or setting, consult your dealer.
•In this manual, several kinds of PTs appear, as follows:
–IP Proprietary Telephone (IP-PT)
–Digital Proprietary Telephone (DPT)
–Analogue Proprietary Telephone (APT)
–Proprietary Telephone with a Display (Display PT)
"PT" is used as a generic term to represent all of these PTs. If a PBX feature only supports specific PTs,
such as IP-PTs, the available telephone types are clearly indicated.
•IP-PTs/SIP extensions may become busy and you may not be able to make or receive calls, depending
on the network status.
•The contents of this manual apply to PBXs with a certain software version, as indicated on the cover of
this manual. To confirm the software version of your PBX, consult your dealer.
•Product specifications are subject to change without notice.
•The preset melodies in this product are used with permission of © 2010 Copyrights Vision Inc.
•KX-UT series SIP phones are treated as general purpose SIP phones.
Notes for SIP Phone Users
Before using a SIP phone, please read the following notes.
For All SIP phone users
A tone may not be heard during an operation depending on the type of SIP phone being used. The following
operation is an example.
Feature Highlights
4 Operating Manual

[Example]
To use an account code (Account Code Entry)
PT/SLT/PS/SIP Extn.
Enter #.
Off-hook.
account code
Enter account code
(max. 10 digits).
Press Account or
enter 49.
Dial outside
phone number.
outside
phone no.
Seize an outside line before
entering an outside phone number.
OR
94
(Account)
D.Tone
SIP phone users will not
hear this tone.
For SIP phone users
a. The following features are available for SIP phone users:
–Making calls
–Answering calls
–Holding calls
–Transferring calls (You cannot go on-hook before the transferred party answers.)
b. The available operations using feature numbers are limited. Refer to the telephone types displayed at
the top left of each operation.
c. The tones listed in "5.4.1 What is This Tone?" are not available for SIP phone users. Tones or the tone
types may vary depending on the type of telephone being used. For example, when you put a call on
hold, a specific tone for the SIP phone may be heard, or no tone may be heard.
d. Any number pressed while hearing a Busy/DND/Reorder tone, such as the feature number to activate
Automatic Callback Busy, will be ignored.
e. The operations for SIP phones may differ from the steps in this manual, and may vary depending on
the type of telephone being used.
f. To execute an operation, some SIP phones may require that the OK button is pressed after pressing all
the buttons of the operation.
Notes for KX-WT115 PS Users
The operation and display of the KX-WT115 may differ from KX-TCA series PSs. For example, when the
KX-WT115 is not answered while using it in parallel with a wired telephone, the display of incoming call log
is different from that of the display of KX-TCA series PSs.
Notes for KX-NT300 Series, and KX-NT500 Series
If the primary PBX to which your telephone is connected fails, the extension may automatically switch its
connection to a secondary PBX.
•The time required to switch to the secondary PBX or back to the primary PBX is different depending on
the type of your telephone.
Feature Highlights
Operating Manual 5

•When the extension switches its connection to the secondary PBX, your call will be disconnected if you
are on a call.
•Even if the primary PBX becomes available again, your telephone will not reconnect to it if you are on a
call.
•KX-NT300 can be connected via only the expansion gateway.
Notes for KX-NT543, KX-NT546, and KX-NT560 IP-PT Users
•While using a KX-NT543, KX-NT546, or KX-NT560 IP-PT in ECO mode, IP network transmission speed
is relatively slow and the secondary Ethernet port cannot be used. To disable ECO mode, consult your
dealer.
Trademarks
•Microsoft and Outlook are either registered trademarks or trademarks of Microsoft Corporation in the
United States and/or other countries.
•The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc., and any
use of such marks by Panasonic Corporation is under licence.
•All other trademarks identified herein are the property of their respective owners.
•Microsoft product screen shot(s) reprinted with permission from Microsoft Corporation.
Open Source Software
This product uses Open Source Software. For details, click the Information button in Web Maintenance
Console.
Feature Highlights
6 Operating Manual

Table of Contents
1 Operation ............................................................................................... 11
1.1 Before Operating the Telephones ................................................................................ 12
1.1.1 For Your Safety ............................................................................................................. 12
1.1.2 Important Safety Instructions ........................................................................................ 15
1.1.3 Precautions ................................................................................................................... 15
1.1.4 Data Security ................................................................................................................ 16
1.1.5 Before Operating the Telephones ................................................................................. 17
1.2 Making Calls .................................................................................................................. 25
1.2.1 Basic Calling ................................................................................................................. 25
1.2.2 Easy Dialling ................................................................................................................. 28
1.2.3 Redial ........................................................................................................................... 32
1.2.4 When the Dialled Line is Busy or There is No Answer ................................................. 32
1.2.5 Accessing the ISDN Service (ISDN Service Access) ................................................... 40
1.2.6 Alternating the Calling Method (Alternate Calling—Ring/Voice) ................................... 41
1.2.7 Calling without Restrictions .......................................................................................... 41
1.2.8 To Access Another Party Directly from Outside (Direct Inward System Access [DISA])
....................................................................................................................................... 42
1.2.9 Setting Your Telephone from Another Extension or through DISA (Remote Setting) ... 45
1.3 Receiving Calls .............................................................................................................. 47
1.3.1 Answering Calls ............................................................................................................ 47
1.3.2 Answering Hands-free (Hands-free Answerback) ........................................................ 47
1.3.3 Answering a Call Ringing at Another Telephone (Call Pickup) ..................................... 48
1.3.4 Answering a Call via an External Speaker (Trunk Answer From Any Station [TAFAS]) ....
49
1.3.5 Using the ANSWER/RELEASE Button ......................................................................... 50
1.3.6 Identifying Malicious Calling Parties (Malicious Call Identification [MCID]) .................. 51
1.4 During a Conversation .................................................................................................. 53
1.4.1 Transferring a Call (Call Transfer) ................................................................................ 53
1.4.2 Holding a Call ............................................................................................................... 59
1.4.3 Talking to Two Parties Alternately (Call Splitting) ......................................................... 65
1.4.4 Answering Call Waiting ................................................................................................. 66
1.4.5 Multiple Party Conversation .......................................................................................... 70
1.4.6 Mute .............................................................................................................................. 78
1.4.7 Letting Other People Listen to the Conversation (Off-hook Monitor) ............................ 79
1.4.8 Using the Headset (Headset Operation) ...................................................................... 80
1.5 Using a PDN/SDN Button .............................................................................................. 82
1.5.1 Primary Directory Number (PDN)/Secondary Directory Number (SDN) Extension ...... 82
1.6 Before Leaving Your Desk ............................................................................................ 86
1.6.1 Forwarding Calls ........................................................................................................... 86
1.6.2 Showing a Message on the Caller’s Telephone Display (Absent Message) ................ 93
1.6.3 Preventing Other People from Using Your Telephone (Extension Dial Lock) ............... 94
1.7 Making/Answering an Announcement ........................................................................ 96
1.7.1 Paging .......................................................................................................................... 96
1.7.2 Answering/Denying a Paging Announcement .............................................................. 97
1.7.3 Making a Conference Group Call ................................................................................. 98
1.8 Using the Unified Messaging Features ..................................................................... 106
1.8.1 What is the Unified Messaging system? ..................................................................... 106
1.8.2 Logging in to and Configuring Your Mailbox ............................................................... 107
1.8.3 Message Playback and Related Features .................................................................. 117
1.8.4 Sending Messages ..................................................................................................... 127
1.8.5 Transferring Calls ....................................................................................................... 136
1.8.6 Other Features ........................................................................................................... 145
Table of Contents
Operating Manual 7

1.8.7 Quick Reference ......................................................................................................... 161
1.9 Setting the Telephone According to Your Needs ..................................................... 165
1.9.1 Setting the Alarm (Timed Reminder) .......................................................................... 165
1.9.2 Refusing Incoming Calls (Do Not Disturb [DND]) ....................................................... 166
1.9.3 Receiving Call Waiting (Call Waiting/Off-hook Call Announcement [OHCA]/Whisper
OHCA) ........................................................................................................................ 169
1.9.4 Displaying Your Telephone Number on the Called Party and Caller’s Telephone (Calling/
Connected Line Identification Presentation [CLIP/COLP]) ......................................... 170
1.9.5 Preventing Your Telephone Number Being Displayed on the Caller’s Telephone
(Connected Line Identification Restriction [COLR]) .................................................... 170
1.9.6 Preventing Your Number Being Displayed on the Called Party’s Telephone (Calling Line
Identification Restriction [CLIR]) ................................................................................. 171
1.9.7 Preventing Other People from Joining Your Conversation (Executive Busy Override
Deny) .......................................................................................................................... 171
1.9.8 Turning on the Background Music (BGM) .................................................................. 172
1.9.9 Protecting Your Line against Notification Tones (Data Line Security) ........................ 172
1.9.10 Checking the Time Service Status ............................................................................. 172
1.9.11 Setting the Parallelled Telephone to Ring (Parallelled Telephone) ............................. 173
1.9.12 Clearing Features Set at Your Extension (Extension Feature Clear) ......................... 174
1.10 Utilising the Call Centre .............................................................................................. 175
1.10.1 Leaving an Incoming Call Distribution Group (Log-in/Log-out, Wrap-up) ................... 175
1.10.2 Monitoring and Controlling the Call Status of an Incoming Call Distribution Group
(Incoming Call Distribution Group Monitor) ................................................................ 177
1.10.3 Forwarding a Waiting Call (Manual Queue Redirection) ............................................ 180
1.11 Using User-supplied Equipment ................................................................................ 181
1.11.1 If a Doorphone/Door Opener is Connected ................................................................ 181
1.11.2 If an External Relay is Connected .............................................................................. 183
1.11.3 If an External Sensor is Connected ............................................................................ 183
1.11.4 If a Host PBX is Connected ........................................................................................ 183
1.12 Administrative Features ............................................................................................. 185
1.12.1 Using the Telephones in a Hotel-type Environment (Hospitality Features) ................ 185
1.12.2 Recording Information Using Preprogrammed Messages (Printing Message) .......... 191
1.13 User Device Management ........................................................................................... 192
1.13.1 Introduction to the User Container Feature ................................................................ 192
1.13.2 Service-in/Service-out (Smart Desk) .......................................................................... 193
1.13.3 Switching between CTI Control Devices .................................................................... 195
1.14 Using a Telephone with a Display .............................................................................. 197
1.14.1 Using the Call Log ...................................................................................................... 197
1.14.2 Using the Directories .................................................................................................. 200
1.14.3 Accessing System Features (System Feature Access) .............................................. 208
1.14.4 Self Labelling (KX-NT366/KX-NT553/KX-NT556/KX-NT560 only) ............................. 209
1.15 Cellular Phone Features ............................................................................................. 211
1.15.1 Cellular Phone Features ............................................................................................. 211
2 Manager Operation ............................................................................. 215
2.1 Control Features .......................................................................................................... 216
2.1.1 Extension Control ....................................................................................................... 216
2.1.2 Time Service Mode Control ........................................................................................ 216
2.1.3 Restriction Level Control (Dial Tone Transfer) ............................................................ 217
2.1.4 Turning on the External Background Music (BGM) .................................................... 218
2.1.5 Recording Outgoing Messages (OGM) ...................................................................... 218
2.1.6 Allowing Users to Seize an Unavailable Outside Line (Trunk Busy Out) ................... 220
2.2 Configuring Unified Messaging Features ................................................................. 222
2.2.1 System Manager Features ......................................................................................... 222
2.2.2 Message Manager Features ....................................................................................... 234
Table of Contents
8 Operating Manual

3 Customising Your Phone & System ................................................. 251
3.1 Customising Your Phone (Personal Programming) ................................................. 252
3.1.1 Customising Your Phone (Personal Programming) .................................................... 252
3.1.2 Settings on the Programming Mode ........................................................................... 253
3.1.3 Customising the Buttons ............................................................................................. 263
3.2 System Programming Using Web Maintenance Console ........................................ 269
3.2.1 User Programming ..................................................................................................... 269
4 Customising Extensions and the System–for Managers ............... 277
4.1 Manager Programming ............................................................................................... 278
4.1.1 Programming Information ........................................................................................... 278
4.1.2 Manager Programming ............................................................................................... 278
4.1.3 Supervisory Monitor (ACD) Control ............................................................................ 280
5 Appendix ............................................................................................. 289
5.1 List of Operations by Telephone Type ...................................................................... 290
5.1.1 List of Operations by Telephone Type ........................................................................ 290
5.2 Troubleshooting .......................................................................................................... 296
5.2.1 Troubleshooting .......................................................................................................... 296
5.3 Feature Number Table ................................................................................................. 300
5.3.1 Feature Number Table ................................................................................................ 300
5.4 What is This Tone? ...................................................................................................... 310
5.4.1 What is This Tone? ..................................................................................................... 310
Table of Contents
Operating Manual 9

Table of Contents
10 Operating Manual

Section 1
Operation
This section shows you step by step how to use each
feature. Read this chapter to become familiar with the
many useful features of this NSX server.
Operating Manual 11

1.1 Before Operating the Telephones
1.1.1 For Your Safety
To prevent personal injury and/or damage to property, be sure to observe the following safety precautions.
The following symbols classify and describe the level of hazard and injury caused when this unit is
operated or handled improperly.
WARNING
This notice means that misuse could result in death
or serious injury.
CAUTION
This notice means that misuse could result in injury
or damage to property.
The following types of symbols are used to classify and describe the type of instructions to be
observed.
This symbol is used to alert users to a specific operating procedure that must not be
performed.
This symbol is used to alert users to a specific operating procedure that must be followed in
order to operate the unit safely.
WARNING
For All Telephone Equipment
•Do not allow rain to fall on the product or expose the product to moisture. Do not let water, oils, or other
liquids to splash onto the product. Such conditions can lead to fire or electric shock, and may impair the
performance of the product.
•Do not place the product on an unstable or uneven surface. If the product were to fall over, it may cause
injury or damage to the product.
•Do not allow anything to rest on the power cord. Do not locate the product where the power cord may be
stepped on or tripped on.
•Do not supply power to a combination of devices that exceeds the total rated capacity of the wall outlets
or extension cables used. If outlets, power strips, extension cords, etc. are used in a manner that exceeds
their rated capacity, they emit large amounts of heat, which could cause a fire.
1.1 Before Operating the Telephones
12 Operating Manual

•The product must only be installed and serviced by qualified service personnel. The product should be
used as-is from the time of purchase; it should not be disassembled or modified. Disassembly or
modification can cause a fire, electric shock, or damage to the product.
•Follow all warnings and instructions marked on the product.
•Products that require a power source should only be connected to the type of electrical power supply
specified on the product label. If you are not sure of the type of power supply to your home, consult your
dealer or local power company.
•For safety purposes some products are equipped with an earthed plug. If you do not have an earthed
outlet, please have one installed. Do not bypass this safety feature by tampering with the plug.
•Regularly clean dust off of all equipment. Excessive amounts of dust can lead to fire or electric shock,
and may impair the performance of the product.
•Unplug the product from the wall outlet and contact your dealer in the following cases:
a. When the power supply cord or plug is damaged or frayed.
b. If liquid has been spilled into the product.
c. If the product has been exposed to rain or water.
d. If the product does not operate according to the operating instructions. Adjust only the controls that
are explained in the operating instructions. Improper adjustment of other controls may result in
damage and may require service by a qualified technician to restore the product to normal operation.
e. If the product has been dropped or the cabinet has been damaged.
f. If product performance deteriorates.
For the NSX server
•Do not insert foreign objects of any kind into this product, as they may touch dangerous voltage points or
short out parts that could result in a fire or electric shock.
•Do not pull, bend, rest objects on, or chafe the power cord and plug. Damage to the power cord or plug
can cause fire or electric shock.
•Do not attempt to repair the power cord or plug. If the power cord or plug is damaged or frayed, contact
an authorised Panasonic Factory Service Centre for a replacement.
•When mounting the NSX server on a 19-inch rack, only use the 19-inch rack mounting equipment
(attachment bracket, screws) included with the NSX server.
•If damage to the unit exposes any internal parts, disconnect the power supply cord immediately and
return the unit to your dealer.
•Unplug this unit from the AC outlet if it emits smoke, an abnormal smell or makes unusual noise. These
conditions can cause fire or electric shock. Confirm that smoke has stopped and contact an authorised
Panasonic Factory Service Centre.
•This unit is equipped with an earthed plug. For safety reasons this plug must only be connected to an
earthed outlet that has been installed according to applicable regulations.
1.1.1 For Your Safety
Operating Manual 13

•Plug the power cord firmly into an AC outlet. Otherwise, it can cause fire or electric shock.
CAUTION
For All Telephone Equipment
•The product should be kept free of dust, moisture, high temperature (more than 40 ℃), and vibration, and
should not be exposed to direct sunlight.
•Unplug the product from the wall outlet before cleaning. Wipe the product with a soft cloth. Do not clean
with abrasive powders or with chemical agents such as benzine or thinner. Do not use liquid cleaners or
aerosol cleaners.
For the NSX server
•When relocating the equipment, first disconnect the telecom connection before disconnecting the power
connection. When the unit is installed in the new location, reconnect the power first, and then reconnect
the telecom connection.
•The power supply cord is used as the main disconnect device. Ensure that the AC outlet is located near
the equipment and is easily accessible.
•Slots and openings in the front, back and bottom of the cabinet are provided for ventilation; to protect it
from overheating, these openings must not be blocked or covered. The openings should never be
blocked by placing the product on a bed, sofa, rug, or other similar surface while in use. The product
should never be placed near or over a radiator or other heat source. This product should not be placed in
a sealed environment unless proper ventilation is provided.
•When this product is no longer in use, make sure to detach it from the rack or wall.
•To protect this unit from static electricity, do not touch any external connectors of the unit.
Notice
For All Telephone Equipment
•Read and understand all instructions.
•When using a Panasonic proprietary telephone (PT), use only the correct Panasonic handset.
For the NSX server
•Keep the unit away from heating appliances and devices that generate electrical noise such as
fluorescent lamps, motors and televisions. These noise sources can interfere with the performance of
the NSX server.
•If you are having problems making calls to outside destinations, follow this procedure to test the
outside lines:
1. Disconnect the NSX server from all outside lines.
2. Connect known working single line telephones (SLTs) to those outside lines.
3. Make a call to an external destination using those SLTs.
1.1.1 For Your Safety
14 Operating Manual

If a call cannot be carried out correctly, there may be a problem with the outside line that the SLT is
connected to. Contact your telephone company.
If all SLTs operate properly, there may be a problem with your NSX server. Do not reconnect the NSX
server to the outside lines until it has been serviced by an authorised Panasonic Factory Service
Centre.
Note
For All Telephone Equipment
•Never attempt to insert wires, pins, etc. into the vents or holes of the product.
1.1.2 Important Safety Instructions
When using your telephone equipment, basic safety precautions should always be followed to reduce the
risk of fire, electric shock and injury to persons, including the following:
•Do not use the product near water, for example, near a bathtub, wash bowl, kitchen sink, or laundry tub,
in a wet basement, or near a swimming pool.
•Avoid using wired telephones during an electrical storm. There is a remote risk of electric shock from
lightning.
•Do not use a telephone in the vicinity of a gas leak to report the leak.
•Rack Mount Instructions—The following or similar rack-mount instructions are included with the
installation instructions:
a. Elevated Operating Ambient—If installed in a closed or multi-unit rack assembly, the operating ambient
temperature of the rack environment may be greater than room ambient. Therefore, consideration
should be given to installing the equipment in an environment compatible with the maximum ambient
temperature (Tma) specified by the manufacturer.
b. Reliable Earthing—Reliable earthing of rack-mounted equipment should be maintained. Particular
attention should be given to supply connections other than direct connections to the branch circuit
(e.g., use of power strips).
SAVE THESE INSTRUCTIONS
1.1.3 Precautions
For users in the European Union only
Disposal of Old Equipment and Batteries
Only for European Union and countries with recycling systems
These symbols on the products, packaging, and/or accompanying documents mean that
used electrical and electronic products and batteries must not be mixed with general
household waste.
For proper treatment, recovery and recycling of old products and batteries, please take
them to applicable collection points in accordance with your national legislation.
By disposing of them correctly, you will help to save valuable resources and prevent any
potential negative effects on human health and the environment.
For more information about collection and recycling, please contact your local
municipality.
Penalties may be applicable for incorrect disposal of this waste, in accordance with
national legislation.
1.1.2 Important Safety Instructions
Operating Manual 15

Note for the battery symbol (bottom symbol)
This symbol might be used in combination with a chemical symbol. In this case it
complies with the requirement set by the Directive for the chemical involved.
For users in New Zealand only
•This equipment shall not be set to make automatic calls to the Telecom ’111’ Emergency Service.
•The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted
that the item complies with minimum conditions for connection to its network. It indicates no endorsement
of the product by Telecom, nor does it provide any sort of warranty. Above all, it provides no assurance
that any item will work correctly in all respects with another item of Telepermitted equipment of a different
make or model, nor does it imply that any product is compatible with all of Telecom’s network services.
•APPLICABLE ONLY TO TELECOM CUSTOMERS WHO HAVE AUTOMATIC ACCESS TO OTHER
CARRIERS FOR TOLL CALLS
When calling back a number from the Caller ID list, all numbers prefixed with "0 + AREA CODE" will be
automatically forwarded to your toll carrier. This includes numbers in your local calling area. The zero +
area code should either be removed when calling back local numbers, or check with your toll carrier that a
charge will not be levied.
•All persons using this device for recording telephone conversations shall comply with New Zealand law.
This requires that at least one party to the conversation is to be aware that it is being recorded. In
addition, the principles enumerated in the Privacy Act 1993 shall be complied with in respect to the nature
of the personal information collected, the purpose for its collection, how it is used, and what is disclosed
to any other party.
•The SLT ports are not specifically designed for 3-wire-connected equipment. 3-wire-connected equipment
might not respond to incoming ringing when attached to these ports.
1.1.4 Data Security
In order to use the NSX server safely and correctly, the Security Requirements below must be observed.
Failure to do so may result in:
•Loss, leakage, falsification or theft of user information.
•Illegal use of the NSX server by a third party.
•Interference or suspension of service caused by a third party.
What is User Information?
User Information is defined as:
1. Information stored on the Storage Memory Card:
System data, error data and activation key files.
2. Information sent from the NSX server to a PC or a USB memory device:
System data, sound files for MOH (Music on Hold) and OGM (Outgoing Messages), and activation key
files.
Requirements
1. The Storage Memory Card contains software for all the processes of the NSX server and all the
customer data. Therefore, do not allow unauthorised access to prevent data leakage.
2. Always make backups of data stored on the Storage Memory Card and/or perform regular system data
backups to a USB memory device or a NAS. For details, consult your dealer.
3. To prevent illegal access from the Internet, activate a Firewall.
1.1.4 Data Security
16 Operating Manual

4. To avoid unauthorised access and possible abuse of the NSX server, we strongly recommend:
a. Keeping the password secret.
b. Selecting a complex, random password that cannot be easily guessed.
c. Changing your password regularly.
5. Perform the following when sending the NSX server for repair or handing it over to a third party.
a. Make a backup of data stored on the Storage Memory Card.
b. Using a formatter, format the Storage Memory Card so that information cannot be retrieved from
it.
6. To prevent data leakage, render the Storage Memory Card physically unusable before disposal.
7. When user information is sent from the NSX server to a PC or a USB memory device, the
confidentiality of that information becomes the responsibility of the customer. Before disposing of the
PC or the USB memory device, ensure that data cannot be retrieved from it by formatting the hard disk
and/or rendering it physically unusable.
1.1.5 Before Operating the Telephones
What Kind of Telephone Can Be Used?
You can use the following types of telephone with this PBX:
•Panasonic IP Proprietary Telephone (IP-PT)
(e.g., KX-NT300 series, KX-NT500 series)
•Panasonic Digital Proprietary Telephone (DPT)
(e.g., KX-DT300 series, KX-DT500 series)
•Panasonic Analogue Proprietary Telephone (APT)
(e.g., KX-T7700 series)
•Panasonic Portable Station (PS)
(e.g., KX-TCA364, KX-WT125 [Canada only])
•SIP phone
(e.g., Third party SIP phones, P-SIP)
•Single Line Telephone (SLT)
(e.g., rotary pulse telephone)
Which features are available depend on the type of telephone being used. If you are using a Panasonic
telephone with a special feature button such as or a display or both, you can follow the operations
using the buttons or displayed messages for easy programming. If you use a large display telephone (e.g.,
KX-NT346), you can follow the displayed messages to use the features. If your telephone does not have
feature buttons and/or a display, you may operate the PBX by entering a feature number instead. Follow the
operation for your type of telephone.
•If you use a Panasonic proprietary
telephone which does not have feature
buttons, you may change one of the
unused flexible buttons to a feature
button. Refer to "3.1.3 Customising the
Buttons".
1.1.5 Before Operating the Telephones
Operating Manual 17

Registration for your Portable Station (PS)/SIP Phone
Your PS, SIP phone must be registered with the PBX and assigned an extension number before initial use,
through system programming. To confirm the extension number of your PS, refer to "Your extension
information" in "3.1.2 Settings on the Programming Mode". For SIP phone users, follow the instructions for
your phone.
Feature Numbers
To use certain features, you need to enter specified feature numbers (and an additional parameter, if
required).
There are two types of feature numbers as follows:
•Flexible feature number
•Fixed feature number
Fixed feature numbers cannot be changed. However, you can change the flexible numbers to other
numbers for easier use. In this manual, the default numbers (factory installed) are used for operations.
A flexible number is shown as (half-shaded key). Use the new programmed number if you have
changed the feature number. Write the new number in "5.3.1 Feature Number Table" (Appendix).
Notice
The default value of a flexible feature number may vary depending on country/area.
If you use a single line telephone which does not have the " " or "#" keys;
it is not possible to access features that have " " or "#" in their feature numbers.
Tone
You will hear various tones, during or after an operation, for confirmation. Refer to "5.4.1 What is This
Tone?" (Appendix).
Display
In this manual, "the display …" refers to the display of a Panasonic telephone. If your telephone is not a
Panasonic display telephone, the message will not be displayed. If you use a Panasonic display telephone,
the display helps you confirm the settings. Some telephones also give you easy access to features.
Messages are displayed according to the feature used. By pressing the corresponding button on the side or
at the bottom of the display, or by pressing the Navigator Key, you can access various features.
Furthermore, depending on the display telephone used, you can operate features or make calls using the
displayed message. Refer to "1.14 Using a Telephone with a Display".
Notice
In this manual, the display messages are described in English.
Your Extension Number
If you use a Panasonic display proprietary telephone, you can check your own extension number on the
display. Press the TRANSFER button or Soft (S1) button while on-hook.
ECO mode
If you use a KX-NT543, KX-NT546, or KX-NT560 IP-PT in ECO mode, the "ECO" icon is shown on the
display during programming mode (refer to "3.1.3 Customising the Buttons"). For more information, consult
your dealer.
1.1.5 Before Operating the Telephones
18 Operating Manual

Using a Navigator Key/Volume Key
The Navigator Key can be used for the display contrast and the volume control or you can search for
desired items on the display. Press the Navigator Key/Volume Key in the desired direction.
The contrast or the volume level and the items will change as follows:
Navigator Key
Up
(Level increases)
Down
(Level decreases)
RightLeft
ENTER
Up
(Level increases)
Down
(Level decreases)
RightLeft
Volume Key
Up
(Level increases)
Down
(Level decreases)
Up
(Level increases)
Down
(Level decreases)
Examples
The displays and the illustrations shown as examples are from a telephone connected to the KX-NS1000.
Restrictions
Some features may be restricted at your extension depending on system programming and the type of
telephone being used.
Icon Descriptions
The following icons show you the feature availability, notes and action to use the features.
This feature cannot be used with a
single line telephone.
outside line
group no.
OR
/
8
9
0
OR
(CO)
Seize an outside line (One of
the following).
•Press the CO button.
•Dial automatic line access
number 0/9.
•Dial outside line group
access number and
outside line group number.
See "Programming" for Related
Programming if necessary.
1.1.5 Before Operating the Telephones
Operating Manual 19

Off-hook (One of the following).
•Lift the handset.
•Press the SP-PHONE button.
•Press the MONITOR button. (To
start talking, lift the handset.)
•Press TALK button.
Press the Call button on the
Doorphone.
On-hook (One of the following).
•Hang up.
•Press the SP-PHONE button.
•Press the MONITOR button.
•Press CANCEL button.
Press the hookswitch lightly.
Press the corresponding feature
button on the proprietary
telephone or SIP phone.
Talk or make an
announcement.
desired no.
Enter the required number.
<Example>
account code
Enter the account code.
You will hear a busy,
confirmation, dial, ring or
ringback tone.
B. Tone: Busy Tone
C. Tone: Confirmation Tone
D. Tone: Dial Tone
R. Tone: Ring Tone
R. B. Tone: Ringback Tone
extension no.
Dial an extension number.
outside
phone no.
Dial outside phone number.
phone no.
Dial the telephone number.
dial key
Press any dial key (0–9, ,
#).
HOLD
Press the HOLD button on your
SIP phone.
REDIAL
Press the REDIAL button on
your SIP phone.
When You Use a Panasonic Proprietary Telephone
Panasonic proprietary telephones have useful feature buttons that simplify some operations. For details,
refer to the "Location of Controls" or equivalent section in the documentation for your phone.
Customised Buttons
If the term is in parentheses like (Account) in this manual, it means a flexible button has been made into an
"Account" button. For more information, refer to "3.1.3 Customising the Buttons" when using a PT or PS, or
" Editing Settings in My Portal" when using Web Maintenance Console.
Button Feature
Loop-CO (L-CO) Used to access an idle outside line for making outside calls.
Incoming outside calls from any outside line arrive at this button.
Group-CO (G-CO)
Used to access an idle outside line in a specified outside line group for
making outside calls.
Incoming calls from outside lines in the assigned outside line group
arrive at this button.
1.1.5 Before Operating the Telephones
20 Operating Manual