Panasonic KX-NSX2000 User manual

Operating Manual
Business Communication Server
Model No. KX-NSX1000
KX-NSX2000
Thank you for purchasing this Panasonic product.
Please read this manual carefully before using this product and save this manual for future use.
In particular, be sure to read "1.1.1 For Your Safety, page 12" before using this product.
KX-NSX series: PNMPR Software File Version 001.00000 or later
Manuals and supporting information are provided on the Panasonic Web site at:
http://www.panasonic.net/pcc/support/pbx/

Feature Highlights
R
SIP phone
IP Softphone
IP Proprietary
Telephone
IP Communication
This PBX supports IP communication using
a variety of IP telephones, such as the KX-NT300/
KX-NT500 series with Self Labelling and/or
Bluetooth wireless headsets, Panasonic IP
Softphones, and SIP phones.
If you are using a certain Panasonic telephone
that is equipped with a Navigator Key and a
display, it helps you to access the desired feature
easily. Also, you will be informed of the arrival of
an incoming call or a message waiting by the
lamp if it is equipped.
ENTER
Navigator Key Message/Ringer Lamp
Easy Operation
Consult your dealer 1.1 Before Operating the Telephones
(page 12)
Remote Office
This PBX supports the use of SIP phones
connected from a remote office over an IP network
through an SBC (session border controller).
SIP phones can be set up by simply connecting
the phones to the LAN at the remote office.
IP Network
This PBX supports the use of cellular phones
with the PBX. Cellular phones can make and
receive calls as if they were registered
extensions.
Cellular Phone Features
Consult your dealer 1.15 Cellular Phone Features (page 211)
Feature Highlights
2 Operating Manual

This PBX optionally supports a Portable Station
(PS) system. PSs can be used in the PBX
with other wired telephones.
Wireless System
You can set incoming calls to be redirected
to your mailbox to let callers leave voice
messages when you are unable to answer
the phone. You can access your mailbox to
listen to the messages when you are away from
the office as well.
Hello, this
is John Smith.
Please
leave your
message.
Built-in Unified Messaging
1.13 User Device Management (page 192) 1.8 Using the Unified Messaging Features
(page 106)
This PBX offers a built-in Call Centre feature
called Incoming Call Distribution (ICD) Group.
Incoming calls to an ICD Group can be queued
or redirected to a preprogrammed destination,
answered in order of priority and monitored by
a supervisor extension.
Queuing Customers
ICD Group
Call Centre
1.10 Utilising the Call Centre (page 175)
In This Manual,
•The PBX functions provided by Business Communication Server are described here just
"PBX" in this manual.
•The following abbreviations are used:
APT → Analogue Proprietary Telephone
Display PT → Proprietary Telephone with a Display
DPT → Digital Proprietary Telephone
IP-PT → IP Proprietary Telephone
PS → Portable Station
P-SIP → Panasonic SIP Phone (KX-HDV series/KX-TGP600)
PT → Proprietary Telephone
SIP extension/SIP Extn. → Extensions of the PBX which uses Session Initiation Protocol for
communication.
SLT → Single Line Telephone
Feature Highlights
Operating Manual 3

•"PT" is used as a generic term to represent IP-PT, DPT, APT and Display PT.
•The suffix of each model number (e.g., KX-NSX1000NE) is omitted.
•The following icons are used frequently.
ConditionsHints
!!
!!
Notice
•This PBX supports SIP (Session Initiation Protocol) phones. However, some PBX features may not be
available for SIP phones, depending on your telephone type.
•Under power failure conditions, the connected telephones may not operate. Please ensure that a
separate telephone, not dependent on local power, is available for emergency use.
•Prior to connection of this product, please verify that the intended operating environment is supported.
Satisfactory performance cannot be guaranteed for the following:
–interoperability and compatibility with all devices and systems connected to this product
–proper operation and compatibility with services provided by telecommunications companies over
connected networks
NOTES
•Some optional hardware, software, and features are not available in some countries/areas, or for some
PBX models. Please consult your certified Panasonic dealer for more information.
•This manual provides basic information on how you can access commonly used PBX functions with
proprietary telephones (PTs), single line telephones (SLTs), portable stations (PSs), SIP phones, and
DSS Consoles. For detailed information about each feature or setting, consult your dealer.
•In this manual, several kinds of PTs appear, as follows:
–IP Proprietary Telephone (IP-PT)
–Digital Proprietary Telephone (DPT)
–Analogue Proprietary Telephone (APT)
–Proprietary Telephone with a Display (Display PT)
"PT" is used as a generic term to represent all of these PTs. If a PBX feature only supports specific PTs,
such as IP-PTs, the available telephone types are clearly indicated.
•IP-PTs/SIP extensions may become busy and you may not be able to make or receive calls, depending
on the network status.
•The contents of this manual apply to PBXs with a certain software version, as indicated on the cover of
this manual. To confirm the software version of your PBX, consult your dealer.
•Product specifications are subject to change without notice.
•The preset melodies in this product are used with permission of © 2010 Copyrights Vision Inc.
•KX-UT series SIP phones are treated as general purpose SIP phones.
Notes for SIP Phone Users
Before using a SIP phone, please read the following notes.
For All SIP phone users
A tone may not be heard during an operation depending on the type of SIP phone being used. The following
operation is an example.
Feature Highlights
4 Operating Manual

[Example]
To use an account code (Account Code Entry)
PT/SLT/PS/SIP Extn.
Enter #.
Off-hook.
account code
Enter account code
(max. 10 digits).
Press Account or
enter 49.
Dial outside
phone number.
outside
phone no.
Seize an outside line before
entering an outside phone number.
OR
94
(Account)
D.Tone
SIP phone users will not
hear this tone.
For SIP phone users
a. The following features are available for SIP phone users:
–Making calls
–Answering calls
–Holding calls
–Transferring calls (You cannot go on-hook before the transferred party answers.)
b. The available operations using feature numbers are limited. Refer to the telephone types displayed at
the top left of each operation.
c. The tones listed in "5.4.1 What is This Tone?" are not available for SIP phone users. Tones or the tone
types may vary depending on the type of telephone being used. For example, when you put a call on
hold, a specific tone for the SIP phone may be heard, or no tone may be heard.
d. Any number pressed while hearing a Busy/DND/Reorder tone, such as the feature number to activate
Automatic Callback Busy, will be ignored.
e. The operations for SIP phones may differ from the steps in this manual, and may vary depending on
the type of telephone being used.
f. To execute an operation, some SIP phones may require that the OK button is pressed after pressing all
the buttons of the operation.
Notes for KX-WT115 PS Users
The operation and display of the KX-WT115 may differ from KX-TCA series PSs. For example, when the
KX-WT115 is not answered while using it in parallel with a wired telephone, the display of incoming call log
is different from that of the display of KX-TCA series PSs.
Notes for KX-NT300 Series, and KX-NT500 Series
If the primary PBX to which your telephone is connected fails, the extension may automatically switch its
connection to a secondary PBX.
•The time required to switch to the secondary PBX or back to the primary PBX is different depending on
the type of your telephone.
Feature Highlights
Operating Manual 5

•When the extension switches its connection to the secondary PBX, your call will be disconnected if you
are on a call.
•Even if the primary PBX becomes available again, your telephone will not reconnect to it if you are on a
call.
•KX-NT300 can be connected via only the expansion gateway.
Notes for KX-NT543, KX-NT546, and KX-NT560 IP-PT Users
•While using a KX-NT543, KX-NT546, or KX-NT560 IP-PT in ECO mode, IP network transmission speed
is relatively slow and the secondary Ethernet port cannot be used. To disable ECO mode, consult your
dealer.
Trademarks
•Microsoft and Outlook are either registered trademarks or trademarks of Microsoft Corporation in the
United States and/or other countries.
•The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc., and any
use of such marks by Panasonic Corporation is under licence.
•All other trademarks identified herein are the property of their respective owners.
•Microsoft product screen shot(s) reprinted with permission from Microsoft Corporation.
Open Source Software
This product uses Open Source Software. For details, click the Information button in Web Maintenance
Console.
Feature Highlights
6 Operating Manual

Table of Contents
1 Operation ............................................................................................... 11
1.1 Before Operating the Telephones ................................................................................ 12
1.1.1 For Your Safety ............................................................................................................. 12
1.1.2 Important Safety Instructions ........................................................................................ 15
1.1.3 Precautions ................................................................................................................... 15
1.1.4 Data Security ................................................................................................................ 16
1.1.5 Before Operating the Telephones ................................................................................. 17
1.2 Making Calls .................................................................................................................. 25
1.2.1 Basic Calling ................................................................................................................. 25
1.2.2 Easy Dialling ................................................................................................................. 28
1.2.3 Redial ........................................................................................................................... 32
1.2.4 When the Dialled Line is Busy or There is No Answer ................................................. 32
1.2.5 Accessing the ISDN Service (ISDN Service Access) ................................................... 40
1.2.6 Alternating the Calling Method (Alternate Calling—Ring/Voice) ................................... 41
1.2.7 Calling without Restrictions .......................................................................................... 41
1.2.8 To Access Another Party Directly from Outside (Direct Inward System Access [DISA])
....................................................................................................................................... 42
1.2.9 Setting Your Telephone from Another Extension or through DISA (Remote Setting) ... 45
1.3 Receiving Calls .............................................................................................................. 47
1.3.1 Answering Calls ............................................................................................................ 47
1.3.2 Answering Hands-free (Hands-free Answerback) ........................................................ 47
1.3.3 Answering a Call Ringing at Another Telephone (Call Pickup) ..................................... 48
1.3.4 Answering a Call via an External Speaker (Trunk Answer From Any Station [TAFAS]) ....
49
1.3.5 Using the ANSWER/RELEASE Button ......................................................................... 50
1.3.6 Identifying Malicious Calling Parties (Malicious Call Identification [MCID]) .................. 51
1.4 During a Conversation .................................................................................................. 53
1.4.1 Transferring a Call (Call Transfer) ................................................................................ 53
1.4.2 Holding a Call ............................................................................................................... 59
1.4.3 Talking to Two Parties Alternately (Call Splitting) ......................................................... 65
1.4.4 Answering Call Waiting ................................................................................................. 66
1.4.5 Multiple Party Conversation .......................................................................................... 70
1.4.6 Mute .............................................................................................................................. 78
1.4.7 Letting Other People Listen to the Conversation (Off-hook Monitor) ............................ 79
1.4.8 Using the Headset (Headset Operation) ...................................................................... 80
1.5 Using a PDN/SDN Button .............................................................................................. 82
1.5.1 Primary Directory Number (PDN)/Secondary Directory Number (SDN) Extension ...... 82
1.6 Before Leaving Your Desk ............................................................................................ 86
1.6.1 Forwarding Calls ........................................................................................................... 86
1.6.2 Showing a Message on the Caller’s Telephone Display (Absent Message) ................ 93
1.6.3 Preventing Other People from Using Your Telephone (Extension Dial Lock) ............... 94
1.7 Making/Answering an Announcement ........................................................................ 96
1.7.1 Paging .......................................................................................................................... 96
1.7.2 Answering/Denying a Paging Announcement .............................................................. 97
1.7.3 Making a Conference Group Call ................................................................................. 98
1.8 Using the Unified Messaging Features ..................................................................... 106
1.8.1 What is the Unified Messaging system? ..................................................................... 106
1.8.2 Logging in to and Configuring Your Mailbox ............................................................... 107
1.8.3 Message Playback and Related Features .................................................................. 117
1.8.4 Sending Messages ..................................................................................................... 127
1.8.5 Transferring Calls ....................................................................................................... 136
1.8.6 Other Features ........................................................................................................... 145
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Operating Manual 7

1.8.7 Quick Reference ......................................................................................................... 161
1.9 Setting the Telephone According to Your Needs ..................................................... 165
1.9.1 Setting the Alarm (Timed Reminder) .......................................................................... 165
1.9.2 Refusing Incoming Calls (Do Not Disturb [DND]) ....................................................... 166
1.9.3 Receiving Call Waiting (Call Waiting/Off-hook Call Announcement [OHCA]/Whisper
OHCA) ........................................................................................................................ 169
1.9.4 Displaying Your Telephone Number on the Called Party and Caller’s Telephone (Calling/
Connected Line Identification Presentation [CLIP/COLP]) ......................................... 170
1.9.5 Preventing Your Telephone Number Being Displayed on the Caller’s Telephone
(Connected Line Identification Restriction [COLR]) .................................................... 170
1.9.6 Preventing Your Number Being Displayed on the Called Party’s Telephone (Calling Line
Identification Restriction [CLIR]) ................................................................................. 171
1.9.7 Preventing Other People from Joining Your Conversation (Executive Busy Override
Deny) .......................................................................................................................... 171
1.9.8 Turning on the Background Music (BGM) .................................................................. 172
1.9.9 Protecting Your Line against Notification Tones (Data Line Security) ........................ 172
1.9.10 Checking the Time Service Status ............................................................................. 172
1.9.11 Setting the Parallelled Telephone to Ring (Parallelled Telephone) ............................. 173
1.9.12 Clearing Features Set at Your Extension (Extension Feature Clear) ......................... 174
1.10 Utilising the Call Centre .............................................................................................. 175
1.10.1 Leaving an Incoming Call Distribution Group (Log-in/Log-out, Wrap-up) ................... 175
1.10.2 Monitoring and Controlling the Call Status of an Incoming Call Distribution Group
(Incoming Call Distribution Group Monitor) ................................................................ 177
1.10.3 Forwarding a Waiting Call (Manual Queue Redirection) ............................................ 180
1.11 Using User-supplied Equipment ................................................................................ 181
1.11.1 If a Doorphone/Door Opener is Connected ................................................................ 181
1.11.2 If an External Relay is Connected .............................................................................. 183
1.11.3 If an External Sensor is Connected ............................................................................ 183
1.11.4 If a Host PBX is Connected ........................................................................................ 183
1.12 Administrative Features ............................................................................................. 185
1.12.1 Using the Telephones in a Hotel-type Environment (Hospitality Features) ................ 185
1.12.2 Recording Information Using Preprogrammed Messages (Printing Message) .......... 191
1.13 User Device Management ........................................................................................... 192
1.13.1 Introduction to the User Container Feature ................................................................ 192
1.13.2 Service-in/Service-out (Smart Desk) .......................................................................... 193
1.13.3 Switching between CTI Control Devices .................................................................... 195
1.14 Using a Telephone with a Display .............................................................................. 197
1.14.1 Using the Call Log ...................................................................................................... 197
1.14.2 Using the Directories .................................................................................................. 200
1.14.3 Accessing System Features (System Feature Access) .............................................. 208
1.14.4 Self Labelling (KX-NT366/KX-NT553/KX-NT556/KX-NT560 only) ............................. 209
1.15 Cellular Phone Features ............................................................................................. 211
1.15.1 Cellular Phone Features ............................................................................................. 211
2 Manager Operation ............................................................................. 215
2.1 Control Features .......................................................................................................... 216
2.1.1 Extension Control ....................................................................................................... 216
2.1.2 Time Service Mode Control ........................................................................................ 216
2.1.3 Restriction Level Control (Dial Tone Transfer) ............................................................ 217
2.1.4 Turning on the External Background Music (BGM) .................................................... 218
2.1.5 Recording Outgoing Messages (OGM) ...................................................................... 218
2.1.6 Allowing Users to Seize an Unavailable Outside Line (Trunk Busy Out) ................... 220
2.2 Configuring Unified Messaging Features ................................................................. 222
2.2.1 System Manager Features ......................................................................................... 222
2.2.2 Message Manager Features ....................................................................................... 234
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8 Operating Manual

3 Customising Your Phone & System ................................................. 251
3.1 Customising Your Phone (Personal Programming) ................................................. 252
3.1.1 Customising Your Phone (Personal Programming) .................................................... 252
3.1.2 Settings on the Programming Mode ........................................................................... 253
3.1.3 Customising the Buttons ............................................................................................. 263
3.2 System Programming Using Web Maintenance Console ........................................ 269
3.2.1 User Programming ..................................................................................................... 269
4 Customising Extensions and the System–for Managers ............... 277
4.1 Manager Programming ............................................................................................... 278
4.1.1 Programming Information ........................................................................................... 278
4.1.2 Manager Programming ............................................................................................... 278
4.1.3 Supervisory Monitor (ACD) Control ............................................................................ 280
5 Appendix ............................................................................................. 289
5.1 List of Operations by Telephone Type ...................................................................... 290
5.1.1 List of Operations by Telephone Type ........................................................................ 290
5.2 Troubleshooting .......................................................................................................... 296
5.2.1 Troubleshooting .......................................................................................................... 296
5.3 Feature Number Table ................................................................................................. 300
5.3.1 Feature Number Table ................................................................................................ 300
5.4 What is This Tone? ...................................................................................................... 310
5.4.1 What is This Tone? ..................................................................................................... 310
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10 Operating Manual