Basic troubleshooting
If you experience any trouble while trying to set up the system or access the system while away
from home, refer to the following information. For more detailed troubleshooting information, refer
to the troubleshooting section of the User's Guide. Additional troubleshooting information is
available at:
www.panasonic.net/pcc/support/tel/homenetwork/
I could not complete the initial setup procedure described in this document.
RMake sure your mobile device is compatible with the [Home Network] app.
→Compatible devices:
iPhone 4 and later, iPad (iOS 6.0 and later)
Android™ smartphones and tablets (Android 4.0 and later)
RMake sure the hub and your wireless router are turned on.
RMake sure your mobile device's Wi-Fi feature is turned on, and that your mobile device is
connected to your wireless router.
→Before performing the initial setup, make sure your mobile device is connected to the
wireless router using the SSID that is assigned to the 2.4 GHz band of your wireless router.
When prompted to enter your wireless router's password, enter the password that is
assigned to the 2.4 GHz band.
→If your mobile device can connect to other nearby wireless routers, we recommend you turn
them off or "forget" their settings while setting up the hub. If your mobile device connects to a
different wireless router during the setup procedure, initial setup may not be able to be
completed.
RMake sure you know your wireless router's password and that you have entered it properly.
RIf you continue to have trouble performing initial setup, you may be able to configure the hub's
Wi-Fi settings using the WPS feature of your wireless router.
→For more information about using WPS to set up the hub, refer to the Troubleshooting
section of the User's Guide.
I cannot access the system while away from home.
RMake sure your mobile device's connection to the Internet (via 4G, 3G, Wi-Fi, etc.) has a strong
signal.
RMake sure your wireless router is allowing access from devices outside the network.
→If your wireless router supports UPnP, make sure the feature is turned on. Refer to the
operating instructions included with your wireless router for details.
What is the Panasonic Home Network System?
3
1
4
5
6
2
7
Landline callIf registered.The hub can notify you if the alarm
system is triggered.
KX-HNS101
Window/ Door Sensor
5KX-HNS102
Motion Sensor
6KX-HNA101
Smart Plug
7
KX-HNH100
Digital Cordless Handset
4
KX-HNB600
HUB
1KX-HNC200*
Indoor Camera
3
KX-HNC600*
Outdoor Camera
2
The Home Network System product lineup isgrowing!
www.panasonic.co.uk/SmartHome
You can look forward to new devices that will make your Home Network System even more useful and convenient.
For information about the latest devices and bundles, visit the website below.
* Image quality may diminish slightly in dark or low lighting conditions.
RApple, the Apple logo, iPhone, and iPad are registered trademarks of Apple Inc., registered in the U.S. and other countries.
RApp Store is a service mark of Apple Inc.
RAndroid, Google, the Google logo, Google Play, and the Google Play logo are registered trademarks or trademarks of Google Inc.
RWi-Fi is a registered trademark of the Wi-Fi Alliance.
RAll other trademarks identified herein are the property of their respective owners.
This system is an auxiliary system; itisnotdesigned to provide complete protection from property loss.
Panasonicwill notbeheld responsiblein the event that property loss occurs while this system isin operation.
Helpline
RFor customers within the U.K.: 0330 3331112
RFor customers within Ireland: 01 4475228
