Panasonic 44-Series User manual

STATION
USER
GUIDE
Panasonic
PanasonicPanasonic
Panasonic®
®®
®
Please read these instructions completely before using this unit.
Section 755
Issued April 2000
Digital Business System
44-Series Key Telephones
(Supports DBS, and 824)

The contents of this manual are subject to change without notice and do not constitute
a commitment on the part of Panasonic Telecommunication Systems Company
(PTSC). Every effort has been made to ensure the accuracy of this document.
However, due to ongoing product improvements and revisions, Panasonic cannot
guarantee the accuracy of printed material after the date of publication nor can it
accept responsibility for errors or omissions. Panasonic will update and revise this
document as needed.
The software and hardware described in this document may be used or copied only in
accordance with the terms of the license pertaining to said software or hardware.
Reproduction, publication, or duplication of this manual, or any part thereof, in any
manner, mechanically, electronically, or photographically, is prohibited without
permission of the Panasonic Telecommunication Systems Company (PTSC).
© Copyright 2000 by Panasonic Telecommunication Systems Company.
All rights reserved.

Preface
Issued April 2000 i
Preface
The Station User Guide is for anyone who uses a Panasonic 44-Series digital
telephone in conjunction with the Panasonic DBS. The DBS (Digital
Business System) is a telephone system that provides you with a powerful set
of features for handling calls.
This manual provides an overview of the following digital phones and offers
detailed information about using the features provided by the DBS:
•VB-44210- 16 key standard phone
• VB-44220 - 22 key standard phone
• VB-44223 - 22 key small display speakerphone
• VB-44225 - 22 key large display speakerphone
• VB-44230 - 34 key standard phone
• VB-44233 - 34 key small display speakerphone
Note: The following features of 44-Series Phones require DBS software
version CPC-AII/B v. 8.0 or higher, CPC-S/M v. 2.0 or higher, or CPC-EX v.
1.0 or higher.
• Handset Mute
• Off-hook Monitor
• Soft keys on small-display phones
• Directory and Variable Modes on small-display phones
• Message key on large-display phones
How to Use This Manual
We recommend that you read the entire manual before using your digital
phone, in order to get a clear idea of its capabilities.
What This Manual Contains
This manual contains the following chapters:
Chapter and Title Description
Chapter 1, “Understanding Your
Phone” Describes features of Panasonic digital telephones.
Chapter 2, “Setting Up Your Phone” Provides procedures for setting up tele-
phone features such as display contrast.
Chapter 3, “Placing Outside Calls” Provides several procedures for making
outside calls.

Preface
ii Issued April 2000
Notation Used
This manual uses the following conventions:
• References to chapters and sections are enclosed in quotation marks,
and include the title and page number, for example: “Assigning FF
Keys” on page 25.
• References to information you are to dial is printed in boldface, mixed-
case characters, for example: Dial 73*.
• References to the telephone keypad are printed using bold, uppercase
characters, for example: Press HOLD.
For More Information
For more information about features available with Panasonic DBS systems
and digital phones, contact your system administrator or DBS dealer, or refer
to the Panasonic publication Feature Operation (Section 700).
Chapter 4, “Answering Calls” Provides several procedures for answer-
ing calls.
Chapter 5, “Communicating Within
Your Office” Provides procedures for handling inter- nal calls.
Chapter 6, “Using Additional Features” Provides procedures for using advanced
features.
Appendix A, “Dial Code List” Provides a list of dial codes used for
programming FF keys.
Chapter and Title Description

Contents
Issued April 2000 3
Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . i
1.Understanding Your Phone. . . . . . . . . . . . . . . . . . . . . . . . . . 7
Non-Display Phones.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Small-Display Phones. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Using the Soft KeysonaSmall-DisplayPhone.. . . . . . . . . . . . . . . . . . . . . . . . 12
Using Variable Mode on aSmall-Display Phone. . . . . . . . . . . . . . . . . . . . . . . . 14
Large-DisplayPhones. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Using the Soft KeysonaLarge-DisplayPhone.. . . . . . . . . . . . . . . . . . . . . . . . 17
Display Information.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
2.Setting Up Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
VolumeandDisplay Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
AdjustingSoundVolumes.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
AdjustingtheRinging Volume.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
AdjustingtheDisplayContrast.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
FF Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Assigning FF Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Clearing anFF Key’s Programming.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
CheckingFF KeySetup.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Setting UpPersonalSpeedDialing.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Assigning PSD NumberstoOne-Touch or Soft Keys. . . . . . . . . . . . . . . . . . . . 28
CheckingPSD Numbers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Clearing aPSD NumberFrom aOne-Touch or Soft Key.. . . . . . . . . . . . . . . . 30
Assigning Namesto PSDNumbers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Clearing Out a NameAssignedToaPSD Key. . . . . . . . . . . . . . . . . . . . . . . . . 33
3. PlacingOutside Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
MakingCalls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
UsinganOutside Line Access Group................................36
AccessinganOutside Line with anFF Key.. . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Calling If theDBS is Behind aPBX .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Using SpeedDialing.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Using PersonalSpeedDialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Using SystemSpeedDialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
ChainingSpeedDial Numbers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Redialing Outside Numbers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Redialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Auto-Redial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Contents
4 Issued April 2000
Auto-Repeat Dialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Savingand Redialing aNumber. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
4. Answering Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Picking UpCalls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
HoldingCalls .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Putting aCall onHold.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
AnsweringTwoCalls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Using Call Park. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Parking Callsfrom anAttendantPhone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Picking UpCallsParkedby theAttendant. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Parking Callsfrom anExtension. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Picking UpCallsParkedby anExtension. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Transferring Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
ScreenedTransfers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
UnscreenedTransfers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
5. Communicating Within Your Office . . . . . . . . . . . . . . . . . . 49
Calling Other Extensions .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
MakingInternalCalls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
SwitchingBetweenTone and VoiceCalling. . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Paging. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Calling Paging Groups00-07.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
AnsweringaPage(Meet-Me Answer).. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Using Call Forwarding.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Setting UpCall Forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Cancelling Call Forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Using CallWaiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Setting UpCall Waiting.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
AnsweringCall Waiting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Using Camp-on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Using CallbackMessages.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
SendingaCallbackMessage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Responding to CallbackMessages.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
ScrollingThroughMessages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Using Do-Not-Disturb .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Using AbsenceMessages.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Assigning the AbsenceMessage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Cancelling AbsenceMessages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Announcing to BusyExtensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Contents
Issued April 2000 5
MakinganAnnouncement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
AnsweringanAnnouncement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Transferring Calls with anAnnouncement .. . . . . . . . . . . . . . . . . . . . . . . . . . . 61
BreakingInto aCall.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
6. Using Additional Features. . . . . . . . . . . . . . . . . . . . . . . . . . 63
Using the Mute Key.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Using Off-Hook Monitor.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
LockingYourExtension. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
SwitchingBetweenPulseandTone Calling.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
MakingConferenceCalls .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
AddinganOutsideLine. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
AddinganExtension to aConference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
DroppingOut ofaConferenceCall. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Using aHeadset. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Controlling InternalDialTone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Controlling Background Music. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Using the ReminderAlarm.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Non-Display and Small-DisplayPhones. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Large-DisplayPhones.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Using CallerID. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Caller IDDisplay.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Caller IDCall Log. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Using VoiceMail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
UsingaPersonalSpeed Dial Number for Voice MailAccess..............72
Using anFF Key for VoiceMail Access.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Using the MSG Keyfor VoiceMail Access. . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Using anFF Key for VoiceMail Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Appendix A. Dial Code List. . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Contents
6 Issued April 2000

1. Understanding Your Phone
DBS-32-755 Issued April 2000 7
1. Understanding Your Phone
Becoming familiar with your Panasonic 44-Series digital phone will enable
you to effectively use its call-handling features.
Note: Some features may not be available on your phone. For instance, the
following features of 44-Series phones require DBS software version CPC-
AII/B v. 8.0 or higher, CPC-S/M, v. 2.0 or higher, or CPC-EX v. 1.0 or higher.
• Handset Mute
• Off-hook Monitor
• Separate speaker volumes for internal vs. CO call
• Soft keys on small-display phones
• Directory and Variable Modes on small-display phones
• Message key on large-display phones
For additional information, see your system administrator or DBS dealer.
This chapter covers the following topics:
Topic Page
Non-Display Phones 8
Small-Display Phones 10
Large-Display Phones 15
Display Information 18

1. Understanding Your Phone
8 Issued April 2000 DBS-32-755
Non-Display Phones
Non-display phones, such as the model shown in Figure 1, do not have an
LCD display. Table 1 on page 9 describes the features that are typical of non-
display phones.
Figure 1. Non-display 44-Series phone
1
DND/CF
ABC
JK L
TUV
OPER
GHI
PRS
DEF
MNO
WXY
MUTE
EXT
REDIAL
PROG
CONF
MUTE
AUTO
ON/OFF
FLASH
Speakerphone
VOLUME HOLD
DIGITAL BUSINESS SYSTEM
1
4
7
*
2
5
8
0
3
6
9
10
5
43
2
11
12
13
18
17
6
7
8
9
14 15 16