Panasonic KX-UT670 Service manual

Document Version: 2012-07
Thank you for purchasing this Panasonic product.
Please read this manual carefully before using this product and save this manual for future use.
KX-UT670: Software File Version 01.070 or later
In this manual, the suffix of each model number is omitted unless necessary.
Smart Desk Phone
Model No. KX-UT670

Introduction
This Administrator Guide provides detailed information on the configuration and management of this unit.
Technical descriptions are included in this guide. Prior knowledge of networking and VoIP (Voice over Internet
Protocol) is required.
Related Documentation
Getting Started
Briefly describes basic information about the installation of the unit.
Operating Instructions
Describes the parts of the unit, operation procedures, maintenance, etc.
Manuals and supporting information are provided on the Panasonic Web site at:
http://www.panasonic.com/sip (for users in the United States)
http://panasonic.net/pcc/support/sipphone (for users in all other countries/areas)
NOTES
•The screen shots shown in this guide are provided for reference only, and may differ from the screens
displayed on your PC.
•SD Memory Cards that can be used with this unit are collectively referred to as "SD cards". For details
about supported SD cards, refer to the appropriate Web site above.
•In this manual, buttons on the unit’s key sheet are shown as . Depending on the country/area,
the key sheet buttons on your unit will have only an icon ( ). Other text that appears on the
screen is enclosed in square brackets and is shown in a bold typeface: [Text].
Trademarks
•SDXC Logo is a trademark of SD-3C, LLC.
•Microsoft, Internet Explorer, and Windows are either registered trademarks or trademarks of Microsoft
Corporation in the United States and/or other countries.
•Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.
•All other trademarks identified herein are the property of their respective owners.
•Microsoft product screen shot(s) reprinted with permission from Microsoft Corporation.
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Introduction

Table of Contents
1Initial Setup .............................................................................................15
1.1 Setup ................................................................................................................................16
1.1.1 Factory Defaults .............................................................................................................16
1.1.2 Language Selection for the Unit .....................................................................................16
1.1.3 Basic Network Setup ......................................................................................................16
1.1.4 Other Network Settings ..................................................................................................18
1.1.4.1 Firewall and Router Setup ...........................................................................................18
1.1.4.2 NAT (Network Address Translation) Setup .................................................................19
1.1.4.3 Global Address Detection ............................................................................................20
2 General Information on Programming .................................................21
2.1 Overview of Programming .............................................................................................22
2.2 Phone User Interface Programming ..............................................................................22
2.2.1 Changing the Language for Phone User Interface Programming ..................................22
2.3 Web User Interface Programming .................................................................................23
2.4 Configuration File Programming ...................................................................................24
2.4.1 Configuration File Programming Methods ......................................................................25
2.4.2 Pre-provisioning .............................................................................................................25
2.4.2.1 What is Pre-provisioning? ............................................................................................25
2.4.2.2 Server for Pre-provisioning ..........................................................................................25
2.4.2.3 Pre-provisioning Setting Example ...............................................................................26
2.4.3 Provisioning ....................................................................................................................27
2.4.3.1 What is Provisioning? ..................................................................................................27
2.4.3.2 Protocols for Provisioning ............................................................................................27
2.4.3.3 Configuration File ........................................................................................................27
2.4.3.4 Downloading Configuration Files .................................................................................28
2.4.3.5 Provisioning Server Setting Example ..........................................................................31
2.4.3.6 Encryption ....................................................................................................................32
2.4.4 XML Provisioning ...........................................................................................................32
2.4.4.1 XML Structure ..............................................................................................................33
2.4.4.2 XML Element/Attribute Configuration Parameter Table ..............................................35
2.4.4.3 Editing XML Configuration Files on your PC ...............................................................45
2.4.5 Loading Settings Using the SD card ..............................................................................45
2.5 Priority of Setting Methods ............................................................................................46
3 Phone User Interface Programming .....................................................47
3.1 Phone User Interface Programming ..............................................................................48
3.1.1 Direct Commands ...........................................................................................................48
3.1.1.1 Terminal Number Settings ...........................................................................................48
3.1.1.2 Reset Web ID/Password .............................................................................................48
3.1.2 Phone User Interface Administrator Menu .....................................................................49
4 Web User Interface Programming ........................................................51
4.1 Web User Interface Setting List .....................................................................................52
4.2 General Information on Web User Interface Programming .........................................61
4.2.1 Password for Web User Interface Programming ............................................................61
4.2.2 Changing the Language for Web User Interface Programming .....................................61
4.2.3 Before Accessing the Web User Interface .....................................................................61
4.2.4 Accessing the Web User Interface .................................................................................63
4.3 Status ...............................................................................................................................66
4.3.1 Version Information ........................................................................................................66
4.3.1.1 Version Information .....................................................................................................66
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Model ........................................................................................................................66
Firmware Version ......................................................................................................66
4.3.2 Network Status ...............................................................................................................66
4.3.2.1 Network Status ............................................................................................................67
MAC Address ............................................................................................................67
Ethernet Link Status (LAN Port) ................................................................................67
Ethernet Link Status (PC Port) ..................................................................................67
Connection Mode ......................................................................................................67
IP Address ................................................................................................................67
Subnet Mask .............................................................................................................67
Default Gateway .......................................................................................................68
DNS1 ........................................................................................................................68
DNS2 ........................................................................................................................68
4.3.3 VoIP Status ....................................................................................................................68
4.3.3.1 VoIP Status ..................................................................................................................69
Line No. .....................................................................................................................69
Phone Number ..........................................................................................................69
VoIP Status ...............................................................................................................69
4.4 Network ............................................................................................................................69
4.4.1 Basic Network Settings ..................................................................................................69
4.4.1.1 Connection Mode ........................................................................................................70
Connection Mode ......................................................................................................70
4.4.1.2 DHCP Settings ............................................................................................................70
Host Name ................................................................................................................70
Domain Name Server ...............................................................................................71
4.4.1.3 Static Settings ..............................................................................................................71
Static IP Address ......................................................................................................71
Subnet Mask .............................................................................................................72
Default Gateway .......................................................................................................72
DNS1 ........................................................................................................................72
DNS2 ........................................................................................................................72
4.4.2 Ethernet Port Settings ....................................................................................................73
4.4.2.1 Link Speed/Duplex Mode ............................................................................................73
LAN Port ...................................................................................................................73
PC Port .....................................................................................................................74
4.4.2.2 LLDP Settings ..............................................................................................................74
LLDP .........................................................................................................................74
LLDP-MED Interval timer ..........................................................................................74
PC (VLAN ID) ............................................................................................................75
PC (Priority) ..............................................................................................................75
4.4.2.3 VLAN Settings .............................................................................................................75
Enable VLAN ............................................................................................................75
IP Phone (VLAN ID) ..................................................................................................75
IP Phone (Priority) .....................................................................................................76
PC (VLAN ID) ............................................................................................................76
PC (Priority) ..............................................................................................................76
4.4.3 HTTP Client Settings ......................................................................................................77
4.4.3.1 HTTP Client Settings ...................................................................................................77
HTTP Version ...........................................................................................................77
HTTP User Agent ......................................................................................................77
4.4.3.2 HTTP Authentication ...................................................................................................78
Authentication ID .......................................................................................................78
Authentication Password ..........................................................................................78
4.4.3.3 Proxy Server Settings ..................................................................................................78
Enable Proxy .............................................................................................................78
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Proxy Server Address ...............................................................................................79
Proxy Server Port ......................................................................................................79
4.4.4 Global Address Detection ...............................................................................................79
4.4.4.1 Global Address Detection ............................................................................................79
Detection Method ......................................................................................................79
Detection Interval ......................................................................................................80
4.4.4.2 STUN Server ...............................................................................................................80
STUN Server Address ..............................................................................................80
STUN Server Port .....................................................................................................80
4.4.5 Static NAPT Settings ......................................................................................................80
4.4.5.1 Global IP Address ........................................................................................................81
Global IP Address .....................................................................................................81
4.4.5.2 Enable Global IP Address Usage per Line ..................................................................81
Line 1–Line 6 ............................................................................................................81
4.4.5.3 External RTP Port ........................................................................................................82
Channel 1–25 ...........................................................................................................82
4.5 System .............................................................................................................................82
4.5.1 Web Language ...............................................................................................................82
4.5.1.1 Web Language ............................................................................................................83
Language ..................................................................................................................83
4.5.2 Administrator Password .................................................................................................83
4.5.2.1 Change Administrator Password .................................................................................84
Current Password .....................................................................................................84
New Password ..........................................................................................................84
Confirm New Password ............................................................................................84
4.5.3 Change User Password .................................................................................................85
4.5.3.1 Change User Password ...............................................................................................85
Current Password .....................................................................................................85
New Password ..........................................................................................................85
Confirm New Password ............................................................................................86
4.5.4 Web Server Settings ......................................................................................................86
4.5.4.1 Web Server Settings ....................................................................................................86
Web Server Port .......................................................................................................86
Port Close Timer .......................................................................................................87
4.6 VoIP ..................................................................................................................................87
4.6.1 SIP Settings ....................................................................................................................87
4.6.1.1 SIP Setting ...................................................................................................................88
SIP User Agent .........................................................................................................88
4.6.2 SIP Settings [Line 1]–[Line 6] .........................................................................................88
4.6.2.1 Phone Number ............................................................................................................89
Phone Number ..........................................................................................................89
SIP URI .....................................................................................................................89
4.6.2.2 SIP Server ...................................................................................................................89
Registrar Server Address ..........................................................................................89
Registrar Server Port ................................................................................................89
Proxy Server Address ...............................................................................................90
Proxy Server Port ......................................................................................................90
Presence Server Address .........................................................................................90
Presence Server Port ................................................................................................90
4.6.2.3 Outbound Proxy Server ...............................................................................................91
Outbound Proxy Server Address ..............................................................................91
Outbound Proxy Server Port .....................................................................................91
4.6.2.4 SIP Service Domain ....................................................................................................91
Service Domain .........................................................................................................91
4.6.2.5 SIP Source Port ...........................................................................................................91
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Source Port ...............................................................................................................91
4.6.2.6 SIP Authentication .......................................................................................................92
Authentication ID .......................................................................................................92
Authentication Password ..........................................................................................92
4.6.2.7 DNS .............................................................................................................................92
Enable DNS SRV lookup ..........................................................................................92
SRV lookup Prefix for UDP .......................................................................................93
SRV lookup Prefix for TCP .......................................................................................93
4.6.2.8 Transport Protocol for SIP ...........................................................................................93
Transport Protocol ....................................................................................................93
4.6.2.9 Timer Settings .............................................................................................................94
T1 Timer ....................................................................................................................94
T2 Timer ....................................................................................................................94
Timer B .....................................................................................................................94
Timer D .....................................................................................................................95
Timer F ......................................................................................................................95
Timer H .....................................................................................................................95
Timer J ......................................................................................................................95
4.6.2.10 Quality of Service (QoS) ..............................................................................................95
SIP Packet QoS (DSCP) ...........................................................................................95
4.6.2.11 SIP extensions .............................................................................................................96
Supports 100rel (RFC 3262) .....................................................................................96
Supports Session Timer (RFC 4028) ........................................................................96
4.6.2.12 NAT Identity .................................................................................................................96
Keep Alive Interval ....................................................................................................96
Supports Rport (RFC 3581) ......................................................................................97
4.6.2.13 Security ........................................................................................................................97
Enable SSAF (SIP Source Address Filter) ................................................................97
4.6.3 VoIP Settings ..................................................................................................................98
4.6.3.1 RTP Settings ...............................................................................................................98
RTP Packet Time ......................................................................................................98
Minimum RTP Port Number ......................................................................................98
Maximum RTP Port Number .....................................................................................99
Telephone-event Payload Type ................................................................................99
4.6.4 VoIP Settings [Line 1]–[Line 6] .....................................................................................100
4.6.4.1 Quality of Service (QoS) ............................................................................................100
RTP Packet QoS (DSCP) .......................................................................................100
RTCP Packet QoS (DSCP) .....................................................................................100
4.6.4.2 Statistical Information ................................................................................................101
RTCP Enable ..........................................................................................................101
RTCP Interval .........................................................................................................101
4.6.4.3 Jitter Buffer ................................................................................................................101
Maximum Delay ......................................................................................................101
Minimum Delay .......................................................................................................101
Initial Delay .............................................................................................................102
4.6.4.4 DTMF .........................................................................................................................102
DTMF Type .............................................................................................................102
DTMF Relay ............................................................................................................102
4.6.4.5 Call Hold ....................................................................................................................103
Supports RFC 2543 (c=0.0.0.0) ..............................................................................103
4.6.4.6 CODEC Preferences .................................................................................................103
G722 (Enable) .........................................................................................................103
G722 (Priority) .........................................................................................................103
PCMA (Enable) .......................................................................................................104
PCMA (Priority) .......................................................................................................104
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G729A (Enable) ......................................................................................................104
G729A (Priority) ......................................................................................................104
PCMU (Enable) .......................................................................................................104
PCMU (Priority) .......................................................................................................105
4.7 Telephone ......................................................................................................................105
4.7.1 Call Control ...................................................................................................................105
4.7.1.1 Call Control ................................................................................................................105
Send SUBSCRIBE to Voice Mail Server ................................................................105
Conference Server URI ...........................................................................................106
Inter-digit Timeout ...................................................................................................106
Timer for Dial Plan ..................................................................................................106
International Call Prefix ...........................................................................................106
Country Calling Code ..............................................................................................107
National Access Code .............................................................................................107
Default Line for Outgoing ........................................................................................107
Flash/Recall Button .................................................................................................107
Flash Hook Event ....................................................................................................108
Directed Call Pickup ................................................................................................108
4.7.1.2 Call Rejection Phone Numbers .................................................................................108
1–30 ........................................................................................................................108
4.7.2 Call Control [Line 1]–[Line 6] ........................................................................................109
4.7.2.1 Call Control ................................................................................................................109
Display Name ..........................................................................................................109
Voice Mail Access Number .....................................................................................109
Enable Shared Call .................................................................................................110
Synchronize Do Not Disturb and Call Forward .......................................................110
Resource List URI ...................................................................................................111
4.7.2.2 Dial Plan ....................................................................................................................111
Dial Plan (max 500 columns) ..................................................................................111
Call Even If Dial Plan Does Not Match ...................................................................111
4.7.2.3 Call Features .............................................................................................................112
Block Caller ID ........................................................................................................112
Block Anonymous Call ............................................................................................112
Do Not Disturb ........................................................................................................113
4.7.2.4 Call Forward ..............................................................................................................113
Unconditional (Enable Call Forward) ......................................................................113
Unconditional (Phone Number) ..............................................................................114
Busy (Enable Call Forward) ....................................................................................114
Busy (Phone Number) ............................................................................................115
No Answer (Enable Call Forward) ..........................................................................115
No Answer (Phone Number) ...................................................................................116
No Answer (Ring Count) .........................................................................................116
4.7.3 Tone Settings ...............................................................................................................117
4.7.3.1 Dial Tone ...................................................................................................................117
Tone Frequencies ...................................................................................................117
Tone Timings ..........................................................................................................117
4.7.3.2 Busy Tone .................................................................................................................118
Tone Frequencies ...................................................................................................118
Tone Timings ..........................................................................................................118
4.7.3.3 Ringing Tone .............................................................................................................118
Tone Frequencies ...................................................................................................118
Tone Timings ..........................................................................................................119
4.7.3.4 Stutter Tone ...............................................................................................................119
Tone Frequencies ...................................................................................................119
Tone Timings ..........................................................................................................119
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4.7.3.5 Reorder Tone ............................................................................................................120
Tone Frequencies ...................................................................................................120
Tone Timings ..........................................................................................................120
4.7.4 Telephone Settings ......................................................................................................120
4.7.4.1 Telephone Settings ....................................................................................................120
Number Matching Lower Digit .................................................................................120
Number Matching Upper Digit .................................................................................121
4.8 Maintenance ..................................................................................................................121
4.8.1 Firmware Maintenance .................................................................................................121
4.8.1.1 Firmware Maintenance ..............................................................................................121
Enable Firmware Update ........................................................................................121
Firmware File URL ..................................................................................................122
4.8.2 Provisioning Maintenance ............................................................................................122
4.8.2.1 Provisioning Maintenance .........................................................................................123
Enable Provisioning ................................................................................................123
Standard File URL ..................................................................................................123
Product File URL .....................................................................................................123
Master File URL ......................................................................................................124
Cyclic Auto Resync .................................................................................................124
Resync Interval .......................................................................................................124
Header Value for Resync Event .............................................................................124
4.8.3 Reset to Defaults ..........................................................................................................125
4.8.4 Restart ..........................................................................................................................125
4.9 Result Messages ...........................................................................................................126
5 Configuration File Programming ........................................................127
5.1 Configuration File Parameter List ...............................................................................128
5.2 General Information on the Configuration Files ........................................................135
5.2.1 Configuration File Specifications for Plain Text Provisioning .......................................135
5.2.2 Configuration File Parameters ......................................................................................136
5.2.3 Characters Available for String Values .........................................................................137
5.3 Configuration File Examples ........................................................................................137
5.3.1 Examples of Codec Settings ........................................................................................138
5.3.2 Example with Incorrect Descriptions ............................................................................138
5.4 System Settings ............................................................................................................140
5.4.1 Login Account Settings .................................................................................................140
ADMIN_ID .................................................................................................................140
ADMIN_PASS ...........................................................................................................140
USER_ID ...................................................................................................................140
USER_PASS .............................................................................................................140
5.4.2 System Time Settings ..................................................................................................141
TIME_ZONE_COUNTRY ..........................................................................................141
5.4.3 Syslog Settings .............................................................................................................143
SYSLOG_ADDR ........................................................................................................143
SYSLOG_PORT ........................................................................................................143
5.4.4 Firmware Update Settings ............................................................................................143
FIRM_UPGRADE_ENABLE ......................................................................................143
FIRM_VERSION ........................................................................................................143
FIRM_FILE_PATH .....................................................................................................144
5.4.5 Provisioning Settings ....................................................................................................144
OPTION66_ENABLE .................................................................................................144
PROVISION_ENABLE ..............................................................................................145
CFG_STANDARD_FILE_PATH ................................................................................145
CFG_PRODUCT_FILE_PATH ..................................................................................146
CFG_MASTER_FILE_PATH .....................................................................................147
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CFG_FILE_KEY1 ......................................................................................................148
CFG_FILE_KEY2 ......................................................................................................149
CFG_FILE_KEY3 ......................................................................................................149
CFG_FILE_KEY_LENGTH ........................................................................................149
CFG_CYCLIC ............................................................................................................149
CFG_CYCLIC_INTVL ................................................................................................150
CFG_RTRY_INTVL ...................................................................................................150
CFG_RESYNC_TIME ...............................................................................................150
CFG_RESYNC_FROM_SIP ......................................................................................151
5.5 Network Settings ...........................................................................................................151
5.5.1 Ethernet Port Settings ..................................................................................................151
LLDP_ENABLE .........................................................................................................151
LLDP_INTERVAL ......................................................................................................152
LLDP_VLAN_ID_PC ..................................................................................................152
LLDP_VLAN_PRI_PC ...............................................................................................152
VLAN_ENABLE .........................................................................................................152
VLAN_ID_IP_PHONE ...............................................................................................153
VLAN_PRI_IP_PHONE .............................................................................................153
VLAN_ID_PC .............................................................................................................154
VLAN_PRI_PC ..........................................................................................................154
5.5.2 HTTP Settings ..............................................................................................................154
HTTPD_PORTOPEN_AUTO ....................................................................................154
HTTP_VER ................................................................................................................155
HTTP_USER_AGENT ...............................................................................................155
HTTP_SSL_VERIFY .................................................................................................156
CFG_ROOT_CERTIFICATE_PATH ..........................................................................156
5.5.3 Time Adjust Settings ....................................................................................................157
NTP_ADDR ...............................................................................................................157
TIME_SYNC_INTVL ..................................................................................................157
TIME_QUERY_INTVL ...............................................................................................157
5.5.4 STUN Settings ..............................................................................................................157
STUN_SERV_ADDR .................................................................................................157
STUN_SERV_PORT .................................................................................................158
STUN_2NDSERV_ADDR ..........................................................................................158
STUN_2NDSERV_PORT ..........................................................................................158
5.5.5 Miscellaneous Network Settings ..................................................................................158
NW_SETTING_ENABLE ...........................................................................................158
CUSTOM_WEB_PAGE .............................................................................................159
5.6 Telephone Settings .......................................................................................................159
5.6.1 Call Control Settings .....................................................................................................159
VM_SUBSCRIBE_ENABLE ......................................................................................159
CONFERENCE_SERVER_URI ................................................................................160
FIRSTDIGIT_TIM .......................................................................................................160
INTDIGIT_TIM ...........................................................................................................160
MACRODIGIT_TIM ....................................................................................................160
INTERNATIONAL_ACCESS_CODE .........................................................................161
COUNTRY_CALLING_CODE ...................................................................................161
NATIONAL_ACCESS_CODE ...................................................................................161
DEFAULT_LINE_SELECT ........................................................................................161
DATA_LINE_MODE ..................................................................................................162
NUM_PLAN_PICKUP_DIRECT ................................................................................162
TALK_PACKAGE ......................................................................................................162
HOLD_PACKAGE .....................................................................................................162
HOLD_RECALL_TIM ................................................................................................163
AUTO_ANS_RING_TIM ............................................................................................163
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RINGING_OFF_SETTING_ENABLE ........................................................................163
AUTO_CALL_HOLD ..................................................................................................163
REDIALKEY_CALLLOG_ENABLE ............................................................................164
ONHOOK_TRANSFER_ENABLE .............................................................................164
DISCONNECTION_MODE ........................................................................................164
TONE_LEN_DISCONNECT_HANDSET ...................................................................164
TONE_LEN_DISCONNECT_HANDSFREE ..............................................................165
KEY_PAD_TONE ......................................................................................................165
DDI_ICD_GROUP_DISPLAY ....................................................................................165
5.6.2 Tone Settings ...............................................................................................................166
DIAL_TONE1_FRQ ...................................................................................................166
DIAL_TONE1_GAIN ..................................................................................................166
DIAL_TONE1_TIMING ..............................................................................................166
DIAL_TONE2_FRQ ...................................................................................................166
DIAL_TONE2_GAIN ..................................................................................................167
DIAL_TONE2_TIMING ..............................................................................................167
DIAL_TONE4_FRQ ...................................................................................................167
DIAL_TONE4_GAIN ..................................................................................................167
DIAL_TONE4_TIMING ..............................................................................................167
BUSY_TONE_FRQ ...................................................................................................168
BUSY_TONE_GAIN ..................................................................................................168
BUSY_TONE_TIMING ..............................................................................................168
REORDER_TONE_FRQ ...........................................................................................169
REORDER_TONE_GAIN ..........................................................................................169
REORDER_TONE_TIMING ......................................................................................169
RINGBACK_TONE_FRQ ..........................................................................................169
RINGBACK_TONE_GAIN .........................................................................................170
RINGBACK_TONE_TIMING .....................................................................................170
HOLD_ALARM_FRQ .................................................................................................170
HOLD_ALARM_GAIN ...............................................................................................170
HOLD_ALARM_TIMING ............................................................................................170
CW_TONE1_FRQ .....................................................................................................171
CW_TONE1_GAIN ....................................................................................................171
CW_TONE1_TIMING ................................................................................................171
HOLD_TONE_FRQ ...................................................................................................171
HOLD_TONE_GAIN ..................................................................................................171
HOLD_TONE_TIMING ..............................................................................................172
5.6.3 Telephone Settings ......................................................................................................172
DISPLAY_NAME_REPLACE ....................................................................................172
NUMBER_MATCHING_LOWER_DIGIT ...................................................................172
NUMBER_MATCHING_UPPER_DIGIT ....................................................................172
DISPLAY_DATE_PATTERN .....................................................................................173
DISPLAY_TIME_PATTERN ......................................................................................173
DEFAULT_LANGUAGE ............................................................................................173
POUND_KEY_DELIMITER_ENABLE .......................................................................174
WALLPAPER_URI_HOME ........................................................................................174
WALLPAPER_URI_PHONE ......................................................................................174
LOGO_URI_PHONE .................................................................................................175
5.6.4 Flexible Button Settings ................................................................................................175
FLEX_BUTTON_FACILITY_ACTx ............................................................................175
FLEX_BUTTON_FACILITY_ARGx ...........................................................................175
FLEX_BUTTON_LABELx ..........................................................................................176
5.7 VoIP Settings .................................................................................................................176
5.7.1 Codec Settings .............................................................................................................176
CODEC_G711_REQ .................................................................................................176
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CODEC_G729_PARAM ............................................................................................177
CODEC_ENABLEx_n ................................................................................................177
CODEC_PRIORITYx_n .............................................................................................177
5.7.2 RTP Settings ................................................................................................................178
DSCP_RTP_n ...........................................................................................................178
DSCP_RTCP_n .........................................................................................................178
RTCP_INTVL_n .........................................................................................................179
MAX_DELAY_n .........................................................................................................179
MIN_DELAY_n ..........................................................................................................179
NOM_DELAY_n ........................................................................................................180
RTP_PORT_MIN .......................................................................................................180
RTP_PORT_MAX ......................................................................................................180
RTP_PTIME ..............................................................................................................181
RTCP_ENABLE_n .....................................................................................................181
RTCP_SEND_BY_SDP_n .........................................................................................182
RTP_CLOSE_ENABLE_n .........................................................................................182
5.7.3 Miscellaneous VoIP Settings ........................................................................................182
OUTBANDDTMF_n ...................................................................................................182
DTMF_RELAY_n .......................................................................................................183
TELEVENT_PAYLOAD .............................................................................................183
RFC2543_HOLD_ENABLE_n ...................................................................................183
DTMF_SIGNAL_LEN ................................................................................................184
DTMF_INTDIGIT_TIM ...............................................................................................184
5.8 Line Settings ..................................................................................................................184
5.8.1 Call Control Settings .....................................................................................................184
DISPLAY_NAME_n ...................................................................................................184
VM_NUMBER_n ........................................................................................................184
DIAL_PLAN_n ...........................................................................................................185
DIAL_PLAN_NOT_MATCH_ENABLE_n ...................................................................185
SHARED_CALL_ENABLE_n ....................................................................................186
FWD_DND_SYNCHRO_ENABLE_n ........................................................................186
RESOURCELIST_URI_n ..........................................................................................187
CW_ENABLE_n ........................................................................................................187
FLASH_RECALL_TERMINATE ................................................................................187
FLASHHOOK_CONTENT_TYPE ..............................................................................188
VOICE_MESSAGE_AVAILABLE ..............................................................................188
5.8.2 SIP Settings ..................................................................................................................188
SIP_USER_AGENT ..................................................................................................188
PHONE_NUMBER_n ................................................................................................189
SIP_URI_n .................................................................................................................189
LINE_ENABLE_n ......................................................................................................189
PROFILE_ENABLEn .................................................................................................190
SIP_AUTHID_n .........................................................................................................190
SIP_PASS_n .............................................................................................................190
SIP_SRC_PORT_n ...................................................................................................191
SIP_PRXY_ADDR_n .................................................................................................191
SIP_PRXY_PORT_n .................................................................................................191
SIP_RGSTR_ADDR_n ..............................................................................................191
SIP_RGSTR_PORT_n ..............................................................................................192
SIP_SVCDOMAIN_n .................................................................................................192
REG_EXPIRE_TIME_n .............................................................................................192
REG_INTERVAL_RATE_n ........................................................................................193
SIP_SESSION_TIME_n ............................................................................................193
SIP_SESSION_METHOD_n .....................................................................................193
DSCP_SIP_n .............................................................................................................193
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SIP_2NDPROXY_ADDR_n .......................................................................................194
SIP_2NDPROXY_PORT_n .......................................................................................194
SIP_2NDRGSTR_ADDR_n .......................................................................................194
SIP_2NDRGSTR_PORT_n .......................................................................................195
SIP_TIMER_T1_n .....................................................................................................195
SIP_TIMER_T2_n .....................................................................................................195
SIP_TIMER_T4_n .....................................................................................................196
SIP_FOVR_NORSP_n ..............................................................................................196
SIP_FOVR_MAX_n ...................................................................................................196
SIP_REFRESHER_n .................................................................................................197
SIP_DNSSRV_ENA_n ..............................................................................................197
SIP_UDP_SRV_PREFIX_n .......................................................................................197
SIP_TCP_SRV_PREFIX_n .......................................................................................198
SIP_100REL_ENABLE_n ..........................................................................................198
SIP_INVITE_EXPIRE_n ............................................................................................198
SIP_18X_RTX_INTVL_n ...........................................................................................199
SIP_PRSNC_ADDR_n ..............................................................................................199
SIP_PRSNC_PORT_n ..............................................................................................199
SIP_2NDPRSNC_ADDR_n .......................................................................................200
SIP_2NDPRSNC_PORT_n .......................................................................................200
USE_DEL_REG_OPEN_n ........................................................................................200
USE_DEL_REG_CLOSE_n ......................................................................................200
PORT_PUNCH_INTVL_n ..........................................................................................201
SIP_ADD_RPORT_n .................................................................................................201
SIP_REQURI_PORT_n .............................................................................................201
SIP_SUBS_EXPIRE_n ..............................................................................................202
SUB_RTX_INTVL_n ..................................................................................................202
REG_RTX_INTVL_n .................................................................................................203
SIP_P_PREFERRED_ID_n .......................................................................................203
SIP_PRIVACY_n .......................................................................................................203
ADD_USER_PHONE_n ............................................................................................203
SDP_USER_ID_n ......................................................................................................204
SUB_INTERVAL_RATE_n ........................................................................................204
SIP_OUTPROXY_ADDR_n ......................................................................................204
SIP_OUTPROXY_PORT_n .......................................................................................205
SIP_TRANSPORT_n .................................................................................................205
SIP_ANM_DISPNAME_n ..........................................................................................205
SIP_ANM_USERNAME_n ........................................................................................205
SIP_ANM_HOSTNAME_n ........................................................................................206
SIP_DETECT_SSAF_n .............................................................................................206
SIP_RCV_DET_HEADER_n .....................................................................................206
SIP_CONTACT_ON_ACK_n .....................................................................................207
SIP_TIMER_B_n .......................................................................................................207
SIP_TIMER_D_n .......................................................................................................207
SIP_TIMER_F_n .......................................................................................................208
SIP_TIMER_H_n .......................................................................................................208
SIP_TIMER_J_n ........................................................................................................208
ADD_TRANSPORT_UDP_n .....................................................................................208
ADD_EXPIRES_HEADER_n ....................................................................................209
SIP_HOLD_HOLDRECEIVE_n .................................................................................209
SIP_ADD_DIVERSION_n .........................................................................................209
SIP_RESPONSE_CODE_DND .................................................................................210
SIP_RESPONSE_CODE_CALL_REJECT ...............................................................210
6 Useful Telephone Functions ...............................................................211
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6.1 Registering One-touch Buttons and BLF Buttons .....................................................212
6.2 Setting the Feature Number to Access Voice Mail ....................................................212
6.3 Registering Flexible Buttons .......................................................................................212
6.4 Customizing the Phone ................................................................................................212
6.5 Adding Applications .....................................................................................................213
6.6 Dial Plan .........................................................................................................................214
6.6.1 Dial Plan Settings .........................................................................................................215
7 Firmware Update ..................................................................................219
7.1 General Information on Firmware Update ..................................................................220
7.2 Firmware Update Settings ............................................................................................220
7.3 Executing Firmware Update .........................................................................................221
7.4 Firmware Update Using the SD Card ..........................................................................222
8 Backup and Restore ............................................................................223
8.1 Backup and Restore .....................................................................................................224
9 Resetting the Unit ................................................................................227
9.1 Resetting to Factory Default and Clearing Data/Settings .........................................228
9.2 Resetting the Settings Made through the Web User Interface (Reset Web
Settings) .........................................................................................................................228
10 Troubleshooting ...................................................................................231
10.1 Troubleshooting ............................................................................................................232
11 Open Source Software .........................................................................237
11.1 License Information ......................................................................................................238
12 Appendix ...............................................................................................239
12.1 Revision History ............................................................................................................240
12.1.1 Software File Version 01.030 .......................................................................................240
12.1.2 Software File Version 01.070 .......................................................................................241
Index............................................................................................................243
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14 Administrator Guide Document Version 2012-07
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Section 1
Initial Setup
This section provides an overview of the setup
procedures for the unit.
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1.1 Setup
1.1.1 Factory Defaults
Many of the settings for this unit have been configured before the unit ships.
Where possible, these settings are configured with the optimum or most common values for the setting. For
example, the port number of the SIP (Session Initiation Protocol) server is set to "5060".
However, many of the settings, such as the address of the SIP server or the phone number, have not been
pre-configured, and they must be modified depending on the usage environment.
1.1.2 Language Selection for the Unit
You can change the language used on the display.
In addition, various settings can be configured by accessing the Web user interface from a PC on the same
network. You can select the language for the Web user interface.
Note
•To select the display language for the unit, refer to the Operating Instructions on the Panasonic Web
site (® see Introduction).
•To select the display language for the Web user interface, see 4.5.1 Web Language.
1.1.3 Basic Network Setup
This section describes the basic network settings that you must configure before you can use the unit on your
network.
You must configure the following network settings:
•TCP/IP settings (DHCP [Dynamic Host Configuration Protocol] or static IP address assignment)
•DNS server settings
•Ethernet port settings (Ethernet port connection mode, LLDP settings or VLAN settings)
•NTP server settings
Network Settings
The following procedures explain how to change the network settings via the unit.
For details about the individual network settings that can be configured via the unit, refer to the Operating
Instructions on the Panasonic Web site (® see Introduction).
For details about configuring network settings via the Web user interface, see 4.4.1 Basic Network
Settings.
To obtain an IP address from a DHCP server
1. Press on the Home screen, and then tap [Settings].
2. Tap [Network] and then select [Basic Network settings].
3. In [Connection mode], select [DHCP].
4. In [DHCP Settings], select [Receive DNS server address automatically].
5. Tap [OK].
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Note
•If you selected [Use the following settings] in step 4, enter the addresses for DNS1 (primary DNS
server) and, if necessary, DNS2 (secondary DNS server) manually.
To use a static IP address
1. Press on the Home screen, and then tap [Settings].
2. Tap [Network] and then select [Basic Network settings].
3. In [Connection mode], select [STATIC].
4. Enter the IP address.
5. Enter the subnet mask.
6. Enter the default gateway.
7. Enter the DNS1 (primary DNS server), and, if necessary, DNS2 (secondary DNS server).
8. Tap [OK].
Note
•If your phone system dealer does not allow you these settings, you cannot change them even though
the unit shows the setting menu. Contact your phone system dealer for further information.
•If you select [DHCP] for the connection mode, all the settings concerning static connection will be
ignored, even if they have been specified.
•If you select [DHCP] for the connection mode, and enable [Receive DNS server address
automatically], the DNS server settings (DNS1 and DNS2) will be ignored, even if they have been
specified.
Ethernet Settings
The following procedures explain how to change the Ethernet port connection mode (link speed/duplex mode),
LLDP (Link Layer Discovery Protocol) settings and VLAN (Virtual Local Area Network) settings via the unit.
For details about configuring Ethernet settings via the Web user interface, see 4.4.2 Ethernet Port
Settings.
Using LLDP
1. Press on the Home screen, and then tap [Settings].
2. Tap [Administration], enter the administrator password, and then tap [OK].
3. Tap [Ethernet port settings].
4. Select the connection mode for [LAN port] and [PC port].
5. Check [Use LLDP].
6. Enter the LLDP-MED Timer.
7. Enter the VLAN ID.
8. Enter the priority.
9. Tap [Save and Reboot].
Using VLAN
1. Press on the Home screen, and then tap [Settings].
2. Tap [Administration], enter the administrator password, and then tap [OK].
3. Tap [Ethernet port settings].
4. Select the connection mode for [LAN port] and [PC port].
5. Check [Use VLAN].
6. Enter the VLAN ID.
7. Enter the priority.
8. Tap [Save and Reboot].
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Note
•For details about the administrator password, see 3.1.2 Phone User Interface Administrator
Menu.
•When both [Use LLDP] and [Use VLAN] are checked, VLAN settings are prioritized.
Date and Time (NTP Server) Settings
The following procedure explains how to set the date and time using a NTP (Network Time Protocol) server
via the unit.
1. Press on the Home screen, and then tap [Settings].
2. Tap [Date & time] and then select [NTP Server].
3. Check [Use NTP server].
4. Enter the NTP server’s address.
5. Enter the synchronization interval.
6. Tap [OK].
Note
•If your phone system dealer does not allow you these settings, you cannot change them even though
the unit shows the setting menu. Contact your phone system dealer for further information.
1.1.4 Other Network Settings
1.1.4.1 Firewall and Router Setup
When the unit is connected to a network that is protected by a firewall and/or router, you need to configure the
firewall and/or router so that they do not block communication from the IP address and port number used by
the unit.
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1.1.4.2 NAT (Network Address Translation) Setup
This section provides information about configuring a router that uses NAT.
Router
PC
Private IP address:
192.168.228.11
SIP Phone
Private IP address:
192.168.228.12
Switching
Hub
Global IP address:
xxx.yyy.zzz.127
Internet
If the unit is connected to a network that uses a NAT router and a private IP address is assigned to each
terminal on the network, depending on your phone system’s setup, you might need to configure the unit and
router so as to use NAT Traversal techniques.
If your phone system dealer provides an outbound proxy service that supports NAT Traversal, you need only
to set the IP address of the SIP outbound proxy server to the unit—no other settings are necessary.
However, depending on the phone system of the outbound proxy service, no setting may be necessary because
private IP addresses are automatically translated into global IP addresses by the outbound proxy server.
For details about the outbound proxy service, consult your phone system dealer.
When TCP is used to transport the SIP messages, you must always configure the devices for NAT Traversal.
To configure NAT Traversal, you must have the following information:
•The global IP address of the router.
•The port numbers you will specify for [Source Port] and [External RTP Port] through the Web user
interface, so that you can configure the appropriate port forwarding settings.
Note
•Because the IP address of the router needs to be set in the unit, the IP address must be static.
SIP Setup
It might be necessary to manually set the router’s global IP address and reception port number in the unit.
In addition, it might also be necessary to configure the port forwarding settings of the router so that packets
sent from an outside network are sent to the unit. These settings are required for each individual line. For
details about Web user interface programming, see 4.4.5 Static NAPT Settings and 4.6.2.5 SIP Source
Port.
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RTP (Real-time Transport Protocol) Setup
If the unit is connected to a network that uses a NAT router and a private IP address is assigned to each
terminal on the network, you must configure the RTP function for the unit and router so that the units can
perform voice transmission between each other using a peer-to-peer connection.
However, if your phone system supports the SBC (Session Border Controller) function, it is not necessary to
configure these settings.
For details about the SBC function, consult your phone system dealer.
For details about Web user interface programming, see 4.4.5 Static NAPT Settings.
Router Setup
When configuring the port forwarding function, specify the router’s reception port number as the unit’s port
number.
Port forwarding should be configured for the ports specified in [Source Port] (® see SIP Setup in this section)
and [External RTP Port] (® see RTP (Real-time Transport Protocol) Setup in this section).
Set the same port number for the source port and destination port, and set the unit’s private IP address as the
destination address.
Because the unit’s private IP address will have to be set in the router’s port forwarding configuration again if
it is changed, set a static IP address to the unit, or configure the router so that the same IP address is always
assigned to the unit if IP addresses are assigned by a DHCP server.
For details about how to configure the router, refer to the documentation for the router.
Because the port forwarding settings depend on the user’s network environment, they cannot be programmed
using configuration files.
1.1.4.3 Global Address Detection
The global IP address is a unique IP address that is assigned to a particular terminal. If the global IP address
assigned to the firewall or the router is changed, the unit will not be able to communicate.
If the global IP addresses of these terminals are assigned by a DHCP server in the higher level network where
they are connected, the IP address may differ each time the unit transmits data.
The Global Address Detection feature detects the current global IP address and, if the IP address has changed,
sets it automatically to the SIP server. There are 2 methods, using STUN (Simple Traversal of UDP through
NATs) or SIP messages, to perform this feature. For details about specifying this setting through the Web user
interface, see 4.4.4 Global Address Detection.
Note
•For details about server information, consult your network administrator.
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