Panasonic KX-TA624 User manual

Advanced Hybrid System
KX-TA624
Operating Instructions for
the Voice Processing System
(KX-TVP50)
In this manual, the suffix of each model number is omitted.
This manual explains how to set the KX-TA624 to work with the KX-TVP50, and what can be
done with the KX-TVP50.
Please refer to the Installation Manual for the KX-TVP50 for details on setting the KX-TVP50.
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Contents
Section 1 Installation
1.1 System Features ..................................................................................... 1-2
Voice Mail Integration for KX-TVP50................................................ 1-2
Live Call Screening (LCS)................................................................... 1-7
Two-Way Recording into Voice Mail.................................................. 1-8
1.2 System Programming ............................................................................ 1-9
[130] Voice Mail 1 APT Port for KX-TVP50................................... 1-9
[131] Voice Mail 2 APT Port for KX-TVP50................................... 1-10
[620] Live Call Screening Recording Mode Assignment ................. 1-11
[963] Call Forwarding Selection ....................................................... 1-12
1.3 Programming Tables ............................................................................. 1-13
Section 2 Operations
2.1 Proprietary Telephone Settings ............................................................ 2-2
Customising the Buttons on Your Telephone...................................... 2-2
Live Call Screening Mode Set ............................................................. 2-6
2.2 Telephone Features ................................................................................ 2-7
Live Call Screening (LCS)................................................................... 2-7
Two-Way Recording into Voice Mail.................................................. 2-13
Voice Mail Integration for KX-TVP50................................................ 2-15
Voice Mail Transfer ............................................................................. 2-18
2.3 Operator/Manager Service Features.................................................... 2-19
Live Call Screening Password Control ................................................ 2-19
2.4 DSS Console Features............................................................................ 2-20
Initial Settings....................................................................................... 2-20
2.5 Display Examples.................................................................................... 2-23
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Section 1
Installation
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1-2 Installation
1.1 System Features
When a Panasonic Voice Processing System (KX-TVP50) is connected to the system, they
communicate in a tightly integrated fashion using APT Integration. For example, when the
Voice Processing System (VPS) executes Auto Configuration using Quick Setup (PC
required) or using DIP switch initialisation (PC not required), the VPS reads data from the
system to automatically create mailboxes for each extension and to set the VPS clock (date
and time).
The system informs the VPS of the state of a call (busy, answered, ringing, disconnected, etc.)
through APT Integration. The System also informs the VPS through APT Integration of the
destination of a call transferred to the VPS by the Call Forwarding or DISA Intercept Routing
— No Answer feature. APT Integration is established after System Programs [130] and/or
[131] have been set and after the VPS performs Quick Setup (or DIP switch initialisation). See
the KX-TVP50 Installation Manual for further details.
System Explanation
1. Voice Mail Service
1.1 Call Forwarding to VM
If an extension user sets Call Forwarding (C. FWD) to the VPS, an incoming call will be
forwarded to the VPS. The system will send the VPS the extension number. Therefore, the
calling party can leave their message in the mailbox of the desired extension without knowing
the mailbox number.
Voice Mail Integration for KX-TVP50
Outside Call
Intercom Call System
Extension
VM Hunting Chain
Port 1 Port 2
KX-TVP50
DIL, DISA
C.FWD
Outside Call
Operator
System
Extension
VM Hunting Chain
Port 1 Port 2
KX-TVP50
DIL, DISA
C.FWD
Transfer
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5 s delay
Immediately
Installation 1-3
System Features 1.1
1.2 DISA Intercept to VM
If the VPS is set as the Intercept destination of an exchange line, outside calls will be
forwarded to the VPS. The system sends the VPS the extension number. Therefore, the calling
party can leave their message in the mailbox of the desired extension without knowing the
mailbox number. Delayed Ringing must be assigned to Voice Mail extensions in programs
[411]–[413].
1.3 Special Features for a Proprietary Telephone through APT Integration
The following features are available only with proprietary telephone APT Integration.
Live Call Screening (LCS)
Two-Way Recording into Voice Mail
Voice Mail Transfer
With these features, a proprietary telephone user can monitor incoming messages being
recorded into their mailbox, or easily record a conversation in their own or another specified
mailbox, or easily transfer outside calls to a desired extension mailbox.
1.4 Listening to a Recorded Message
If the VPS receives a message or records a conversation, the VPS can turn on the MESSAGE
button indicator on the corresponding proprietary telephone to notify the user. The VPS
notifies the extension user that there is a message waiting in their mailbox. When the
MESSAGE button indicator is lit, pressing the button allows the extension user to play back
the stored message. A single line telephone user hears dial tone 3 when going off-hook if there
are messages in their mailbox. They can call the Voice Mail extension to listen to their
messages. In this case, they must listen to all of the messages. Once they access voice mail,
dial tone 3 will be eliminated and not be heard next time they go off-hook. Therefore, they
will not know even if there are messages left.
Outside Call
System
Extension Port 1
Port 2
KX-TVP50
DISA
Intercept
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1-4 Installation
1.1 System Features
2. Automated Attendant (AA) Service
2.1 AA to Extension
AA receives and answers outside calls and offers services such as transferring to an extension
or mailbox using DTMF signaling from the calling party.
2.2 Extension Backup
If the Voice Mail extensions are assigned to ring with other extensions, for example the
operator extension, for the same exchange line, Voice Mail extensions can be used as backup
for the operator when the operator cannot answer an incoming outside call. Delayed Ringing
must be assigned to Voice Mail extensions.
Outside Call
System
Extension
AA Hunting Chain or UCD Group
AA 1 AA 2
KX-TVP50
DIL, UCD
Transfer
Outside Call
System
Extension
AA 1
AA 2
KX-TVP50
Normal
Immediately
10 s delay
15 s delay
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Installation 1-5
System Features 1.1
• A maximum of 2 VPSs can be connected to the system. When 2 VPSs are connected to the
system, keep in mind that each extension can have only 1 mailbox — but when the VPSs
have executed Auto Configuration, an extension has a mailbox in both VPSs. Therefore, you
must delete a mailbox in either VPS so that there are no duplicates. See the KX-TVP50
Installation Manual for further details.
!
!
Extension
group 8
System
15
16
Port 1
Port 2
KX-TVP50 (VPS2)
7
8
Port 1
Port 2
KX-TVP50 (VPS1)
Extension
group 7
• A maximum of 4 extension ports (07, 08, 15 and 16) of the system can be connected to VPSs
with 4-conductor wire. Extension port 07, or ports 07 and 08 can be the Voice Mail APT
ports for VPS1 in program [130]. Extension port 15, or ports 15 and 16 can be for VPS2 in
program [131].
• When “Port 7 & 8” is selected in program [130], extension ports 07 and 08 will be in
extension group 7 automatically. Likewise, when “Port 15 & 16” is selected in program
[131], extension ports 15 and 16 will be in extension group 8 automatically. Also the
Extension Hunting type is set as “Circular”, and the VM Hunting Chain and AA Hunting
Chain are enabled automatically in each of these 2 extension groups.
• The lowest port (07 or 15) of each extension group must be connected to the Port 1 of a
VPS. The VPS data is transmitted to the VPS via the Port 1.
• One connection between the system and a VPS, for example extension port 07 of the system
and Port 1 of the VPS, creates 1 Voice Mail extension and can only answer 1 call. Therefore,
if 1 VPS is connected to the system, maximum of 2 calls can be answered simultaneously.
• A VPS can be assigned as the destination for the following features.
Call Forwarding – All Calls
Call Forwarding – Busy/No Answer
DISA Intercept Routing – No Answer
For these features, the caller does not need to know the mailbox number of the called
extension because the code is automatically transmitted to the VPS. If a DISA call is
transferred to the VPS by Intercept Routing from a DISA ring group, the system will
transmit the mailbox number of the lowest port number of the DISA ring group.
• Data Line Security is set automatically on the Voice Mail extension.
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1-6 Installation
1.1 System Features
•Connection Reference
Section 2, Installation . . . . . . . . . . . . . . . . . . . Installation Manual
2.8 Extension Connection
•Required Programming
1.2 System Programming
[130] Voice Mail 1 APT Port for KX-TVP50
[131] Voice Mail 2 APT Port for KX-TVP50
[963] Call Forwarding Selection
Section 4, System Programming. . . . . . . . . . . Installation Manual
[009] Extension Number Assignment
[100] Hunting Group Set
[101] Hunting Type
[408]–[410] Flexible Ringing Assignment — Day/Night/Lunch
[411]–[413] Delayed Ringing Assignment — Day/Night/Lunch
[414]–[416] Exchange Line Mode — Day/Night/Lunch
[507] DISA Intercept Mode
[600] Extension Group Assignment
Section 1, Operations . . . . . . . . . . . . . . . . . . . Operating Instructions
1.2 Proprietary Telephone Settings
“Customising the Buttons on Your Telephone”, Restoring the MESSAGE Button
•Related Feature References
1.1 System Features
Live Call Screening (LCS)
Two-Way Recording into Voice Mail
Section 3, Features . . . . . . . . . . . . . . . . . . . . . Installation Manual
Call Forwarding
Data Line Security
Direct Inward System Access (DISA)
Distinctive Dial Tones
Extension Hunting
Intercept Routing
•Operation References
2.2 Telephone Features
“Live Call Screening (LCS)”
“Two-Way Recording into Voice Mail”
“Voice Mail Integration for KX-TVP50”
“Voice Mail Transfer”
☞
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Installation 1-7
System Features 1.1
Allows a proprietary telephone user to listen to messages being recorded while a caller is
leaving a message and, if desired, intercept the call. The voice mailbox can be monitored in
one of 2 ways — Hands-free mode or Private mode.
Hands-free Mode: A message can be monitored automatically through the telephone speaker
at the same time.
Private Mode: An alert tone will be heard while the caller is leaving a message.
Alert tone
Live Call Screening (LCS)
To intercept the call in either Hands-free or Private mode, press the SP-PHONE button or the
LCS button.
• When the extension user is having a conversation, a Call Waiting tone will be heard if Call
Waiting has been enabled. The user can put the existing call on hold before accessing LCS.
• A flexible line key or DSS (Direct Station Selection) button can be assigned as a Live Call
Screening (LCS) button.
• To prevent unauthorised monitoring, a 3-digit password must be set by the LCS user. If the
user forgets their password, it can be cleared by the operator or manager.
• Each extension can be programmed to either close the mailbox or keep recording the
conversation after the call is intercepted.
•Required Programming
1.2 System Programming
[620] Live Call Screening Recording Mode Assignment
2.1 Proprietary Telephone Settings
“Customising the Buttons on Your Telephone”, Live Call Screening (LCS) Button
Live Call Screening (LCS) Cancel Button
“Live Call Screening Mode Set”
2.4 DSS Console Features
“Initial Settings”, Live Call Screening (LCS) Button Assignment
Live Call Screening (LCS) Cancel Button Assignment
•Operation Reference
2.2 Telephone Features
“Live Call Screening (LCS)”
☞
!
!
1 s
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1-8 Installation
1.1 System Features
Allows a proprietary telephone user to record a conversation into their mailbox or another
mailbox, while talking on the phone.
Note:
When you record telephone conversations, you should inform the other party that the
conversation is being recorded.
Use the Two-Way Record button to record into your own mailbox. Use the Two-Way
Transfer button to record into someone else’s mailbox.
• A flexible line key or DSS (Direct Station Selection) button can be assigned as the Two-Way
Record button or the Two-Way Transfer button.
• When all of the Voice Mail ports are busy, pressing the Two-Way Record button sends an
alarm tone.
• When all of the Voice Mail ports are busy, pressing the Two-Way Transfer button followed
by an extension number sends an alarm tone.
•Required Programming
2.1 Proprietary Telephone Settings
“Customising the Buttons on Your Telephone”, Two-Way Record button
Two-Way Transfer button
2.4 DSS Console Features
“Initial Settings”, Two-Way Record Button Assignment
Two-Way Transfer Button Assignment
•Operation Reference
2.2 Telephone Features
“Two-Way Recording into Voice Mail”
☞
!
!
Two-Way Recording into Voice Mail
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Installation 1-9
System Programming 1.2
Default All extension ports – Disable
• To change the current assignment from “Port 7” to “Port 7 & 8”, first it must be changed to
“Disable”. Likewise, to change it from “Port 7 & 8” to “Port 7”, first it must be changed to
“Disable”. If the current assignment is already “Disable”, making a change can be done in
1 step.
• When “Port 7 & 8” is selected in this program, the following programs are automatically set
as described below.
[600] Extension Group Assignment:
extension port 07 — extension group 7
extension port 08 — extension group 7
[100] Hunting Group Set: extension group 7 — Enable
[101] Hunting Type: extension group 7 — Circular
[102] Voice Mail Port for KX-TVP100:
extension port 07 — Enable
extension port 08 — Enable
• If “Enable” is assigned in program [103] “DTMF Integration for KX-TVP100”, “Port 7” or
“Port 7 & 8” cannot be selected.
• The extension ports assigned as the Voice Mail APT ports in this program are automatically
set for Data Line Security.
•Related Feature Reference
1.1 System Features
Voice Mail Integration for KX-TVP50
☞
!
!
[130] Voice Mail 1 APT Port for KX-TVP50
Enables or disables APT voicemail operation on extension ports 07, or 07 and 08. When
enabled data is transmitted to the Panasonic Voice Processing System (KX-TVP50).
130 NEXT
SELECT STORE END
(Port 7/
Port 7 & 8/
Disable)
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1-10 Installation
1.2 System Programming
Default All extension ports – Disable
• To change the current assignment from “Port 15” to “Port 15 & 16”, first it must be changed
to “Disable”. Likewise, to change it from “Port 15 & 16” to “Port 15”, first it must be
changed to “Disable”. If the current assignment is already “Disable”, making a change can
be done in 1 step.
• When “Port 15 & 16” is selected in this program, the following programs are automatically
set as described below.
[600] Extension Group Assignment:
extension port 15 — extension group 8
extension port 16 — extension group 8
[100] Hunting Group Set: extension group 8 — Enable
[101] Hunting Type: extension group 8 — Circular
[102] Voice Mail Port for KX-TVP100:
extension port 15 — Enable
extension port 16 — Enable
• If “Enable” is assigned in program [103] “DTMF Integration for KX-TVP100”, “Port 15” or
“Port 15 & 16” cannot be selected.
• The extension ports assigned as the Voice Mail APT ports in this program are automatically
set for Data Line Security.
•Related Feature Reference
1.1 System Features
Voice Mail Integration for KX-TVP50
☞
!
!
[131] Voice Mail 2 APT Port for KX-TVP50
Enables or disables APT voicemail operation on extension ports 15, or 15 and 16. When
enabled data is transmitted to the Panasonic Voice Processing System (KX-TVP50).
131 NEXT
SELECT STORE END
(Port 15/
Port 15 & 16/
Disable)
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Installation 1-11
System Programming 1.2
* Extension port number: 01 through 16 / (All extension ports)
Default All extension ports – Stop-Rec (Stop recording)
•Related Feature References
1.1 System Features
Live Call Screening (LCS)
☞
[620] Live Call Screening Recording Mode Assignment
Assigns whether to close the mailbox or keep recording the conversation after a call is
intercepted.
620 NEXT STORE END
(01…16/£)(Stop-Rec/
Keep-Rec)
SELECT
NEXT PREV
or
SELECT
extension port no.*
To continue
To continue
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1-12 Installation
1.2 System Programming
Enables or disables permission to Call Forward an outside call via an exchange line assigned
“Normal” in programs [414]–[416] “Exchange Line Mode — Day/ Night/Lunch”. If disabled,
an extension user cannot forward the outside call even if the user has set the Call Forwarding
feature.
[963] Call Forwarding Selection
963 NEXT STORE END
(01…24/£)(Enable/
Disable)
SELECT
NEXT PREV
or
SELECT
extension port no.*
To continue
To continue
* Extension port number: 01 through 24 / (All extension ports)
Default All extension ports – Enable
• If set to “Disable” for an extension whose Call Forwarding destination is a Voice Processing
System (VPS) and the extension has been assigned to ring with other extensions, for
example, it can prevent the VPS from receiving a call before other extensions receive it.
•Related Feature Reference
Section 3, Features . . . . . . . . . . . . . . . . . . . . . Installation Manual
Call Forwarding
☞
!
!
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Installation 1-13
Programming Tables 1.3
[131] Voice Mail 2 APT Port
for KX-TVP50
[130] Voice Mail 1 APT Port
for KX-TVP50
Port 15 & 16Port 15
Selection
Default
Change
Port 7 Port 7 & 8 Disable
✓Disable ✓
Default: All
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
Extension
port no.
[620] Live Call Screening
Recording Mode Assignment
Selection
Stop-Rec
✓Keep-Rec
[963]
Call Forwarding Selection
Selection
Enable
✓Disable
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1-14 Installation
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Section 2
Operations
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2-2 Operations
2.1 Proprietary Telephone Settings
Live Call Screening (LCS) Cancel Button (Assignment)
Allows you to assign a Flexible line key as the Live Call Screening (LCS) Cancel button.
— Be sure the handset is on the cradle and the SP-PHONE button is off. To program, set the
MEMORY switch to “PROGRAM”.
— After programming, set the MEMORY switch to “SET”.
•Related Feature Reference
2.2 Telephone Features
“Live Call Screening (LCS)”
☞
— After programming, set the MEMORY switch to “SET”.
•Related Feature Reference
2.2 Telephone Features
“Live Call Screening (LCS)”
☞
PT
Press the desired Flexible button
you wish to assign as the
Live Call Screening button.
Dial 92.
9 2
Press STORE or AUTO/STORE.
AUTO DIAL
STORE
• The STORE indicator lights.
• The display shows the initial programming mode.
Customising the Buttons on Your Telephone
Live Call Screening (LCS) Button (Assignment)
Allows you to assign a Flexible line key as the Live Call Screening (LCS) button.
— Be sure the handset is on the cradle and the SP-PHONE button is off. To program, set the
MEMORY switch to “PROGRAM”.
PT
Press the desired Flexible button
you wish to assign as the
Live Call Screening button.
Dial 93.
9 3
Press STORE or AUTO/STORE.
AUTO DIAL
STORE
• The STORE indicator lights.
• The display shows the initial programming mode.
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Operations 2-3
Proprietary Telephone Settings 2.1
Two-Way Record Button (Assignment)
Allows you to assign a Flexible line key as the Two-Way Record button.
This allows you to record a conversation into your voice mailbox.
— Be sure the handset is on the cradle and the SP-PHONE button is off. To program, set the
MEMORY switch to “PROGRAM”.
— After programming, set the MEMORY switch to “SET”.
• You cannot enter a non-existent extension number.
• A Voice Mail extension number must be assigned by System Programming.
•Related Feature Reference
2.2 Telephone Features
“Two-Way Recording into Voice Mail”
☞
!
!
PT
Press the desired Flexible button
you wish to assign as the
Two-Way Record button.
Dial 90.
9 0
Press STORE or
AUTO/STORE.
AUTO DIAL
STORE
Enter the Voice Mail
extension number.
Voice Mail extension no.
• The STORE indicator
lights.
• The display shows the
initial programming mode.
• To erase an incorrect entry, press the TRANSFER
(CLEAR) button.
(The TRANSFER button becomes the CLEAR button
during programming.)
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2-4 Operations
2.1 Proprietary Telephone Settings
Two-Way Transfer Button (Assignment)
Allows you to assign a Flexible line key as the Two-Way Transfer button.
This allows you to record a conversation into a desired mailbox.
— Be sure the handset is on the cradle and the SP-PHONE button is off. To program, set the
MEMORY switch to “PROGRAM”.
— After programming, set the MEMORY switch to “SET”.
• You cannot enter a non-existent extension number.
• A Voice Mail extension number must be assigned by System Programming.
•Related Feature Reference
2.2 Telephone Features
“Two-Way Recording into Voice Mail”
☞
!
!
PT
Press the desired Flexible button
you wish to assign as the
Two-Way Transfer button.
Dial 91.
9 1
Press STORE or
AUTO/STORE.
AUTO DIAL
STORE
Enter the Voice Mail
extension number.
Voice Mail extension no.
• The STORE indicator
lights.
• The display shows the
initial programming mode.
• To erase an incorrect entry, press the TRANSFER
(CLEAR) button.
(The TRANSFER button becomes the CLEAR button during
programming.)
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