Panasonic NS700 User manual

S:\Phone System Quotes\Quick Reference Guide\Panasonic NCP 500-1000 Quick Reference Guide 3-22-13.docx
Panasonic Phone System
NS700
DT5XX Series Phones
Telephone System / Voice Mail
Quick Reference Guide

Extension List 3
KX-DT543 System Telephone Overview 4-5
Basic Panasonic Telephone Operations 6
Call Transfer 7
Call Forwarding 8
Incoming Call Distribution Groups 9
Off Hook Call Announce 10
Conference Calls 11
Message Waiting Lamp 12
Extension PIN (password) 13
One-Touch Programming 14
Auto Answer/Automatic Callback (Hands Free Answerback) 15
Paging 16
Voice Processing System Operating Instructions:
Voicemail –Quickly Setting Up 17
Logging In 18
Personal Greetings 19
Changing Passwords 20
Changing Subscriber’s Name 21
Message Playback 22
Personal Customer Service Menu 23-24
Message Manager’s Mailbox:
Log In & Recording 25
System Manager Programming 26
Company Greetings & Custom Service Menus 27
Sample Voice Mail Message 28 -29
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Extension # Name Direct Number
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Answering a Call
If the phone is ringing, left the handset or press SP-PHONE.
If the phone is not ringing, lift the handset or press SP-PHONE or press
flashing line
Call Pickup
To answer a call ringing on another extension:
Lift the handset
Dial *41
Dial the ringing extension number
Placing a Call
Lift the handset or press SP-PHONE
Press desired outgoing line or dial “9”
Dial number
Dialing an Extension or Feature Code
Lift the handset or press SP-PHONE
Press Direct Station Selection (DSS) button or dial extension number
or Feature Code number
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NOTE: Do not place caller on “HOLD”
Blind Transfer –caller not announced
Press TRANSFER and then dial extension number
or
Press transfer, then press the DSS button then hang-up
or
Press TRANSFER again to return to caller
Screened Transfer –caller announced
Press TRANSFER and dial extension number
or
Press transfer, then the DSS button
Announce the caller then hang-up
or
Press TRNSFER again to return to caller
Transfer to an Outside Number
Press TRANSFER
Select line or dial “9”
Dial outside number
Hang-up
or
Wait for party to answer
Announce caller
Hang-up
or
Press TRANSFER again to return to caller
Transfer to Voice Mail
Press VOICE MAIL TRANSFER and
Press the DSS button then hang-up
or
Dial extension number
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Call Forwarding
Lift the handset
Dial *71 (select one of the following)
Dial 0 to forward intercom and outside calls
Dial 1 to forward outside calls only
Dial 2 to forward intercom calls only
Enter code for type of call to be forwarded (select one of the following)
Dial 0 to cancel
Dial 2 for “all calls” (immediately)
Dial 3 for busy calls
Dial 4 when there is no answer
Dial 5 when line is busy or no answer (use this one normally)
Dial destination number (select one of the following)
Dial an extension number
Dial “9” plus an outside number
Dial the Voice Mail extension number (165)
Dial #
Hear tone then hang-up
Extensions with voice mail should be forwarded to voicemail when not forwarded
somewhere else. Example, *7104165# forwards to VM when there is no answer
Call Forwarding Timer for No Answer
Lift handset
Dial *713
Enter desired delay in seconds (2 digits)
Hear tone then hang-up
Note: Default forwarding time is 15 seconds.
The range is 00-99 seconds.
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You can log into or out of an Incoming Call Distribution (ICD) group to
control whether you receive calls from the group. Your extension
must be assigned to the ICD group in system programming.
(See system administrator for details)
Log-In / Log-Out
Lift handset
Dial *736
Press 0 to Log-out
or
Press 1 to Log-in
Enter the ICD Group extension number or * for all ICD groups
Hear tone and hang-up
The “Logout” button on your phone will log you out of both Day
and Night calls. Note: Night mode is all times that the office is
closed.
ICD Group Number Name
601 Day Call
602 Night Call
603 Operator Call
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During a conversation, you can be informed of a waiting call with a
voice announcement. You can hear the caller’s voice through the
built-in speaker and talk to the call while the current call is continued
using the handset.
To make an announcement to a busy extension:
Dial extension number
or
Press DSS button
Hear busy signal
Press 1
Make announcement
Hang-up
Programming is required to activate this feature.
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NOTE: Do not place caller on “HOLD”
During a conversation
Press CONF button
Call the next party
Outside call –Dial 9 + number
Inside call –Dial extension number
or
Press DSS button
When call is answered, announce the conference then
Press CONF button to connect all callers
Repeat Steps to add up to eight total parties
To add another caller already on hold
Press CONF button
Press the line button or park button the caller is holding on
Press CONF button
Leaving a Three-Party Conference
The person who originated a conference with two other parties can leave the
conference and allow the other parties to continue the conversation.
Press CONF
Hang-up
To return while others are talking
Press the flashing green line button or INTERCOM button
To end conference
Hang-up
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The message Waiting Lamp (MWL) at the top of the display can be turned on
by the voice mail system or another caller. If the MWL is illuminated, it
means that another extension has turned it on. It does not necessarily
mean that you have a voice message even though that is the most common
reason for it being on.
To turn on the message Waiting Lamp at another extension:
Call the extension
Press the MESSAGE button
Hang-up
To check the message on your extension:
Press the MESSAGE button
Press the MESSAGE button again to go to the next message
While the caller’s number is displayed, pick up the handset
or
Press Speaker Phone to call the party.
To clear the Message Waiting Lamp:
Press the MESSAGE button
Scroll to the message to be deleted
Press the CLEAR button on the LCD display
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You can assign a password to each extension. The following features
require an extension PIN.
Screening CALLS (Voice Mail Features: LCS (Live Call Screening))
Prohibiting other people from seeing your personal speed dialing directory,
call log and SVM log (Display Lock)
To use the same settings as your extension at other extensions (Walking
Extension)
Remote Control Operation (Walking COS)
Extension Dial Lock Clear
Extension Pin
To set
Lift the handset
Dial *7991
Dial the pin number (maximum 10 digits)
Press #
Dial the same pin again
Press #
Hear the tone and hang-up
To Cancel
Lift the handset
Dial *7990
Dial the stored pin number (1234 set by ElectroMedia)
Hear the tone and hang-up
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You can assign a telephone number or a Feature Code to a FLEXIBLE
CO button. Then to dial, simply press that button.
To assign a telephone number:
Press the PROG button on the LCD display
Press the FLEXIBLE CO button that you want to program
Dial 2
Dial 9 (for an outside line)
Dial the telephone number
Press the ENTER button on the display
All Phones
Program another button
or
Press EXIT on the LCD display
To assign a Feature Code:
Press the PROG button on the display
Press the FLEXIBLE CO button that you want to program
Dial 2
Dial the Feature Code (ex: *7211 for Page Deny)
Press the ENTER button on the display or in the cursor
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Auto Answer
You can answer an internal call without going off-hook as soon as the line
is connected. When an intercom call arrives, you will hear the caller
talking without the phone ringing.
To turn on Auto Answer:
While on-hook
Press the AUTO ANS button
The light will be on solid red
To turn off Auto Answer:
While on-hook
Press the AUTO ANS button
The light will be off
Mute:
To mute during a conversation:
Press the AUTO ANS/MUTE button
The light will be flashing
The other party cannot hear your conversation
Press the AUTO ANS/MUTE button again
The light will be off
The other party can now hear you
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To make a paging announcement over the proprietary telephones
and/or extension speakers:
Go off hook
Dial *3301
Make the announcement
Hang-up or wait for someone to answer
To answer a page:
Go off hook
Dial *43
or
Press the button under ANSWER in the LCD display
Hear the tone and talk
To deny/allow pages to be heard on your extension:
Go off hook
Dial *721
Dial 1 to deny
or
Dial 0 to allow
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Setting up your mailbox
From your extension dial 165 or press the VTR button
Enter your password followed by #
Listen to the menu and choose option 4 “Mailbox Management”
To record your name press 3
If your name is already recorded, Press 1 to change the recorded name
Record your name after the tone
Press 1 to end recording or wait
Press 2 to accept the recording
To set your password press 2
If your password is already set, Press 1 to change
Enter your new password
Press #
The new password will be played
Press 2 to accept it or 1 to change it
To record the greeting callers will hear, press 1
Press 1 to record your “no answer greeting,” (if recorded, the greeting will
be played)
Press 1 to change the greeting
Wait for the tone and record your message (if you would like to skip the
menu and go directly to the recording tone, press 2)
Record the greeting and press 1 to end recording
Press 2 to accept (save) the greeting (you may also press 3 to erase and try
again, or press 1 to review the greeting
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Logging into Mailbox:
Automatic Log-in (from your extension)
Lift the handset
Dial 165 or press VTR button
If assigned, enter your password then press #
Note: 1234 # is the default password
Manual Log-in (from a different phone)
Lift the handset
Dial 165 or press VTR button
Dial # 6 * and your mailbox number
If assigned, enter your password then press #
Remote Log-in
Call the voice mail access number (616-XXX-XXXX) and wait for the Auto
Attendant to answer
When you hear the greeting/attendant
Dial # 6 * and your mailbox number
If assigned, enter your password then press #
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Changing or Deleting Personal Greeting Message:
Dial 165 or press VTR button to log into your mailbox
Press 4 for mailbox management
Press 1 to record personal greetings
Select the desired greeting
Press 1 for the “No Answer Greeting” (Heard by callers when call not
answered)
Press 2 for the “Busy Signal Greeting” (Heard when you are on another call)
Press 3 After Hours Greeting (Heard by caller when VPS is in night mode)
Press 5 for the “Temporary Greeting” (This greeting overrides all the other
greetings when recorded
Follow the prompts as necessary
If the greeting is already recorded, the greeting will be played
Press 1 to change greeting
You will be prompted to:
Record the greeting after the tone
Press 1 to end recording
Press 2 to accept (save)
or
Press 3 to erase and try again
Follow prompts
Hang-up or continue managing your mailbox
Note: Pressing the * (star) key will back up a menu level
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Changing Password
Dial 165 or press VTR button to log into your mailbox
Select 4mailbox management
Select 2 to change the password
If assigned, the existing password will be played
Press 1 to change
Dial the new password
Press #
Press 1 to change
Or
Press 2 to accept
Hang-up or continue managing your mailbox
Note: Pressing the * (star) key will back up a menu level
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