Paso Sound Products T3030DMA Troubleshooting guide

Series DMS
TT33003300DDMMAA
T3030DMA
Digital Music Amplifiers
© copyright Paso Sound Products, Inc. 1999 Specifications are subject to change without notice
Innovation through technology since 1931
Manual
OOMM115566
Operating Instructions
and Service Manual
30 Watt - 3 Channel - 3 Zone
Digital Music Amplifier
TO REDUCE THE RISK OF FIRE OR ELECTRIC SHOCK DO NOT
EXPOSE THIS APPLIANCE TO RAIN OR MOISTURE
CAUTION !
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REV. 1.0
IMPORTANT NOTE: THIS OPERATING MANUAL IS PROVIDED AS AN INSTALLATION AND
AS AN OPERATING AID. PASO SOUND PRODUCTS, INC. DOES NOT ASSUME ANY
RESPONSIBILITY AS TO ITS ACCURACY AND SHALL NOT BE LIABLE IN TORT OR CON-
TRACT FOR ANY DIRECT CONSEQUENTIAL OR INCIDENTAL LOSS OR DAMAGE ARIS-
ING FROM THE INSTALLATION, USE OR INABILITY TO USE THIS PRODUCT.

DESCRIPTION AND APPLICATIONS SPECIFICATIONS
PAGE 2 © copyright Paso Sound Products, Inc. 1999 Specifications are subject to change without notice T3030DMA
Power Output:
Distortion:
Frequency Response:
Inputs: Input 1
Input 2
Input 3
Sensitivity:
Input 1
Input 2
Input 3
Hum & Noise:
Telephone Input:
Input Impedance:
Music on Hold Output:
Zone 1 Output:
Zone 2 Output:
Output Impedance:
Controls:
VOX Relay:
Utility Power Supply:
Accessory Port:
EQ Link/Mix Buss:
Tone Control Action:
Muting/Precedence:
Power Requirement:
Power Consumption:
Terminations:
Housing Finish:
Dimensions:
Net Weight:
ACCESSORIES
Immediately upon receipt of the amplifier, inspect the unit
and shipping container for indications of improper handling
or in transit damage.The equipment was carefully inspect-
ed and tested before leaving the factory. Notify the
Transportation Company immediately if any damage is
found. ONLY THE CONSIGNEE CAN FILE A CLAIM WITH
THE CARRIER FOR DAMAGE DURING SHIPMENT. Be
sure to save the carton and packing material as evidence of
damage for the shipper inspection. DO NOT SHIP the unit
back to the factory unless authorized by the factory.
IN TRANSIT DAMAGES ARE NOT COVERED BY THE
PASO WARRANTY.
30 Watt RMS
Less than 0.5% THD
20 - 20,000 Hz ± 1 db
Microphone/Telephone
Microphone/Program
Auxiliary/CD
Mic =1 Mv, Tel =100 Mv
Mic =1 Mv, Program =1 Volt
Aux =200 Mv, CD =360 Mv
Mic -65 db, Aux -75 db
600 ohm Transformer Balanced
Mic = 250 ohm Bal., Tel = 600 ohm Xfmer
Bal., Aux/CD = 47 K ohm, Program = 10K
ohm Bal.,
1 Volt-600 ohm Balanced, 1 Watt-8 ohm
600 ohm-1 Volt, 8 ohm-1 Watt
8 ohm-1Watt
8 ohm, 25 Volt and 70 Volt line
Input 1 Volume, Input 2 Volume, Input 3
Volume, Module Level, Bass, Treble, Input 2
Attenuator, Zone 1 and Zone 2 Level
Controls
Normally Open and Normally Closed
Contact Terminals
24 Volt DC - 100 MA Regulated
Accepts Standard Module
Preamp out, Power Amp in
+/-10 db at 100 Hz and 10 K hz
Dual Vox (Voice Activated) System Direct
Muting with Selector, Inputs Priority Selector
117 Volt, 50-60 Hz
AC=100 VA
Screw Terminals, RCA Jacks
Black
10.5"W., 9.5"D., 3.5"H. (267X242X89 mm)
11 Lbs (5.0 Kg)
27/3500 - Standard 19” Rack Mounting Kit. Black finish.
Complete with hardware
qq3 Channel Inputs - 3 Zone Outputs
qqWide Frequency Response
Very Low Distortion
qqMicrophone/Program Input
qqMicrophone/Telephone Input
qqTransformer Balanced Phone Paging Input
qqSatellite Receiver Input
With Variable Attenuator
qqRear Panel Port Accepts Standard Module
qqAuxiliary or CD Input with Stereo Summing
qqIndependent Input Controls
Bass and Treble Controls
qqInput/Output EQ Link/Mix Buss
qqRemote Master Volume
qqAddressable Dual Vox System
qqSeparate Dual Vox Selector
qqDirect Muting with Selector
qq600 ohm and 8 ohm 1 Watt
Music on Hold Amplifier
qqZone 1 Amplifier, 1 Watt with Control
qqZone 2 Amplifier, 1 Watt with Control
qqNO/NC VOX Relay Terminals
qq24 V DC Regulated Utility
Power Supply Output
qqOptional Pre-Paging Chime
qqAC Accessory Outlet
qq8 ohm, 25 Volt & 70 Volt Outputs
qqRack Mounting with Optional Kit
DIGITAL MUSIC AMPLIFIERS

OPERATING PRECAUTIONS SAFETY NOTES
PAGE 3
SPECIFICATIONS ARE SUBJECT TO CHANGE WITHOUT NOTICET3015/3030DMA
BEFORE OPERATING THE AMPLIFIER, BE SURE
YOU FULLY UNDERSTAND ALL INSTRUCTIONS
AND FEATURES OF THE UNIT.
DO NOT assume anything, read all instructions care-
fully.
DO NOT connect the amplifier to any power source
other than 120 volts 60 hz. (unless otherwise speci-
fied).
DO NOT turn on the amplifier until all input and out-
put connections have been made.
MOUNTING
ALWAYS PROVIDE GOOD VENTILATION FOR THE
AMPLIFIER.
Good ventilation allows air to flow under, around and
through the amplifier.
DO NOT mount amplifier into a container or a closed
unventilated closet while operating.
DO NOT place any object or accessory equipment
such as Tuners, Mixers, Cassette Decks, etc. on top
of the amplifier. Obstructing or closing the cabinet
ventilation openings may cause overheating.
POWER AND GROUNDING
The amplifier is furnished with a three-prong plug as
a standard equipment. Connect the line cord to a
three-wire grounded outlet supplying 120 volts 60
Hz.. If a three-wire grounded outlet is not available,
use a standard two wire adapter. Be sure that the
adapter grounding pigtail is connected to the screw
securing the outlet wall plate.
NEVER defeat the grounding feature of the AC line
cord.
NEVER replace fuses unless power cord is removed
from the AC wall outlet.
NEVER install accessories unless the power cord is
removed from the AC wall outlet.
TO REDUCE THE RISK OF FIRE OR
ELECTRIC SHOCK DO NOT EXPOSE
THIS APPLIANCE TO RAIN OR MOIS-
TURE
RACK MOUNTING
CAUTION
INSTALLATION AND OPERATION
A) Procure the optional accessory Rack Mount Kit.
B) Turn amplifier up side down and remove the four rubber feet by unscrewing the four holding screws.
C) Remove three screws on each side of the amplifier holding the amplifier cover.
D) Install the rack kit brackets by using the self-tapping screws provided and the screws removed as per C.
O
DIGITAL MUSIC AMPLIFIER
POWER
3015rack
567
8
2
101
0
9
34..
..
.
...
.
.
.
INPUT 2
567
8
2
101
0
9
34..
..
.
...
.
.
.
INPUT 1
567
8
2
101
0
9
34..
..
.
...
.
.
.
INPUT 3
2
1
3
44
10
-
55
+
32..
..
.
..
.
.
.
.
TREBLE
BASS
2
1
3
44
10
-
55
+
32..
..
.
..
.
.
.
.
Fig. 3 - Rack Kit Mounting
DIGITAL MUSIC AMPLIFIERS

Fig. 4A - FRONT PANEL CONTROLS
PAGE 4 SPECIFICATIONS ARE SUBJECT TO CHANGE WITHOUT NOTICE
Fig. 4B - REAR PANEL INPUTS - OUTPUTS
O
567
8
2
10109
34..
..
.
.
.
.
.
.
.567
8
2
10109
34..
..
.
.
.
.
.
.
.2
1
3
44
10
-5 5+
3
2..
..
.
.
.
.
.
.
.2
1
3
44
10
-5 5+
3
2..
..
.
.
.
.
.
.
.
DIGITAL MUSIC AMPLIFIER
INPUT 1 INPUT 3 BASS TREBLE POWER
3015Bcont
2 3 4 5 6
567
8
2
10109
34..
..
.
.
.
.
.
.
.
1
INPUT 2
MODULE
0
7
1) INPUT 1 Volume Control
2) INPUT 2 Volume Control
3) INPUT 3 Volume Control
4) Bass Control
5) Treble Control
6) On-Off Power Switch
7) Input Module Level Control
T3015/3030DMA
DIGITAL MUSIC AMPLIFIERS
1) Zone 1 MOH - 600 ohm, 1 Volt Output
2) Zone 1 - 8 ohm, 1 Watt Output
3) Zone 2 - 8 ohm, 1 Watt Output
4) 24 Volt DC Regulated Power Supply Output
5) VOX Relay NO/NC Contact Terminals
6) PREAMP OUT/MIX BUSS
7) INPUT 1 - Microphone/Telephone Selector
7A) POWER AMP IN
8) INPUT 2 - Microphone/Program Selector
9) INPUT 3 - Auxiliary/CD Selector
10) INPUT 1 - VOX ON-OFF Selector
11) INPUT 2 - VOX ON-OFF Selector
12) INPUT 2 - MUTE ON-OFF Selector
13) ZONE 1 - AUX/Program Source Selector
14) ZONE 2 - AUX/Program Source Selector
15) EQ LINK Switch ON-OFF
16) Remote Volume Control Terminals
17) INPUT 1 - Balanced MIC/TEL Terminals
18) MUTE Terminals
19) INPUT 2 - Balanced MIC/PROGRAM Terminals
20) Attenuator Input 2 Program
21) INPUT 2 - Stereo Summing Jacks
22) INPUT 3 - Stereo Summing Jacks
23) ZONE 2 - Output Level Control
24) Speaker Output Terminals
25) ZONE 1 - Output Level Control
26) AC LIne Fuse
27) Unswitched AC Auxiliary Socket
28) Standard Module Port

INPUT CONNECTIONS
INPUT 1 SETTING AS A MICROPHONE INPUT
PAGE 5
SPECIFICATIONS ARE SUBJECT TO CHANGE WITHOUT NOTICET3015/3030DMA
MICROPHONE TYPE
The Microphone Input accepts Low Impedance (250-600 ohm)
Microphones. The Microphone may be a balanced output type
(three wire) or an unbalanced output type (two wire).
PASO MICROPHONES
All PASO low impedance Microphones have a balanced output for
best performance. Connect the RED lead to terminal HOT, the
WHITE lead to terminal COM and the SHIELD to terminal G (see
Fig. 5A).
CAUTION: TO PREVENT POSSIBLE DAMAGE TO
SPEAKERS OR THE AMPLIFIER ALL INPUT CONNEC-
TIONS MUST BE MADE WITH THE AMPLIFIER OFF
(POWER OFF).
WIRING
CABLE
INSTALLATION AND WIRING
E
Q
L
I
N
K
Off
On
Z
O
N
E
2
Z
O
N
E
1
INPUT
3
INPUT
2
POWER
IN
PREAMP
OUT
(MIX BUSS)
EQ LINK
ZONE 1 ZONE 2
ZONE 1 ZONE 2
R
L
T3015DMA
15W RMS
76VA
LINE FUSE 1.6 A 250V
Fig. 5 Amplifier Rear Panel View
3015Bmicbal
The microphone lead color refers to Paso
Microphones only. When using other
microphone brand refer to instructions packed
with the unit.
SHIELD
MIC
Lo Z RED
THREE LEADS BALANCED MICROPHONE WIRING
E
Q
L
I
N
K
Off
On
Z
O
N
E
2
Z
O
N
E
1
INPUT
3
INPUT
2
I
N
P
U
T
1
I
N
P
U
T
2
I
N
P
U
T
3
I
N
P
U
T
1
I
N
P
U
T
2
I
N
P
U
T
2
MIC MIC Aux Vox
On Vox
On Mute On
TEL Prog CD Off OffOff
INPUT 2 INPUT 1 RVC
MIC/PROG MIC/TEL
BALANCEDBALANCED VOLUMEMUTE REM
REMOTE
VOL
HOT HOTCOMCOM MUTE GG
WHITE
INPUT 1 - Switch Setting
3015Bmicunbal
The microphone lead color refers to Paso
Microphones only. When using other
microphone brand refer to instructions packed
with the unit.
SHIELD
MIC
Lo Z RED
TWO LEADS UNBALANCED MICROPHONE WIRING
INPUT 2 INPUT 1 RVC
MIC/PROG MIC/TEL
BALANCEDBALANCED VOLUMEMUTE REM
REMOTE
VOL
HOT HOTCOMCOM MUTE GG
E
Q
L
I
N
K
Off
On
Z
O
N
E
2
Z
O
N
E
1
INPUT
3
INPUT
2
I
N
P
U
T
1
I
N
P
U
T
2
I
N
P
U
T
3
I
N
P
U
T
1
I
N
P
U
T
2
I
N
P
U
T
2
MIC MIC Aux Vox
On Vox
On Mute On
TEL Prog CD Off OffOff
INPUT 1 - Switch Setting
MICROPHONE INPUT
Attach the microphone leads to the terminal strip as per diagram
in Fig 5A or Fig. 5B.
DO NOT GROUNDTHE MICROPHONE CABLE SHIELDTOTHE
CHASSIS OF THE AMPLIFIER
Fig. 5B - Unbalanced Microphone Input 1 Wiring
BALANCED MICROPHONE
IMPORTANT NOTE: The use of an unbalanced Microphone (two
leads) is not recommended. For best results in a PA Application
always use a Unidirectional, Low Impedance, Balanced
Microphone (three leads).
CABLE LENGTH - If the distance between the Microphone and
the Amplifier Input is greater than 15 ft (4.5 m) a Balanced
Microphone must be used.Use a two conductor shielded wire and
connect Microphone to Amplifier as per Diagram in Fig. 5A.
MICROPHONE CABLE ROUTING - The Microphone Cable
should be carefully routed. Improper Cable routing will cause spu-
rious oscillations, regenerative noises, hum, etc. that may perma-
nently damage the Amplifier.
lDo not route cable next to power lines.
llDo not route cable near or over Fluorescent Fixtures.
llDo not route cable next to Speaker Wires.
llDo not install cable inside Power Line Conduits.
llAvoid the use of staples that may penetrate the cable.
UNBALANCED MICROPHONE
Attach the Microphone leads to the terminal strip as per diagram
in Fig 5B.
Be sure the cable length does not exceeds 15 Ft. (4.5 m).
DIGITAL MUSIC AMPLIFIERS
Fig. 5A - Balanced Microphone Input 1 Wiring
SET INPUT 1 SWITCH TO MIC
INPUT SWITCH SETTING

OUTPUT CONNECTIONS
PAGE 11
SPECIFICATIONS ARE SUBJECT TO CHANGE WITHOUT NOTICET3015/3030DMA
25 VOLT AND 70 VOLT CONSTANT VOLTAGE DISTRIBUTION SYSTEMS - In applications requiring a large number of speakers that
are located at a far distance from the amplifier a 25 Volt or a 70 Volt Constant Voltage method is most widely used.
MAIN ADVANTAGES IN USING THE HIGH IMPEDANCE METHOD
1) All speakers are connected in parallel usually on to a single speaker line.
2) The Amplifier Output Voltage is constant over a very wide range of load impedance.
3) The Amplifier Output Voltage remains practically constant if loudspeakers are connected or disconnected from the line.
4) Different acoustic power can be allocated in each area as required by using the power taps on the speaker line transformer.
5) Since the system provides a higher voltage at a lower current, resistive loss in the cable is reduced resulting in a higher efficiency.
6) Calculations of the output power needed and the speaker power requirements are simple and easily accomplished.
INSTALLATION AND WIRING
CONSTANT VOLTAGE DISTRIBUTION SYSTEMS
spkout05
0.6
5
0
2.5
1.25
0.6
5
0
2.5
1.25
0.6
5
0
2.5
1.25
0.6
5
0
2.5
1.25
COM 825V 70V
spk 1 spk 2 spk 3 spk 4
70 Volt
Transformer 70 Volt Transformer 70 Volt Transformer 70 Volt Transformer
Total Speaker Load Calculation
TL = SPK1+SPK2+SPK3+SPK4
TL=1.25+1.25+2.5+5 = 10 Watt
Fig. 11 - 70 Volt Constant Voltage System Diagram
INSTALLATION TIPS
1) Determine the amount of speakers required for the
installation and their location.
2) Choose the power output needed for each speaker (typ-
ically 1.25 Watt for background music applications and 5-
10 Watt for paging horns).
3) Add all the speaker taps wattage (see Fig. 11) and be
sure that the total power needed does not exceed the
Rated RMS Power Output of the Amplifier
4) Procure a jacketed, two conductor cable of at least 18
gauge.
5) Carefully route cable starting with the farthest speaker
in the system and until all speakers are reached by the
cable and terminating at the Amplifier location. The best
cable route is determined by the individual application.
6) Connect each speaker in accordance to the power out-
put required by selecting the corresponding Power Tap.
IMPORTANT NOTE: Make sure that the unused stripped
power tap wires are INDIVIDUALLY INSULATED and do
not touch each other or an amplifier overload will occur.
7) Connect the speakers cable to the
25Volt or 70Volt and
COM output terminals of the Amplifier, turn the system on
and balance the various speakers accordingly. The selec-
tion of the Constant Voltage (25 Volt or 70 Volt) is deter-
mined by the speakers used. All speakers must operate at
the same constant voltage and cannot be mixed.
LINE ATTENUATORS
In installation requiring that one or a group of speakers
have an independent level control a Line Attenuator can
be utilized.The Fig. 11A shows the use of a PASO model
VC20 - 20 Watt Attenuator used to control two speakers
simultaneously. The wire colors pertain to the VC20, if
other types are used follow the directions supplied with the
unit.
By turning the stepped switch of the VC20 the level of
speakers SPK 1 and SPK 2 can be adjusted, up or down,
from 0 (no output) to the maximum output determined by
the tap utilized on the speakers (in this example 2.5 Watt
max.). Speakers SPK 3 and SPK 4 are not effected.
NOTE: The total power required for all the speaker or
speakers to be controlled should not exceed the Power
Handling rating of the Attenuator. Example: the maximum
load for the VC20 is 20 Watt.
WIRING
spkout06
0.6
5
0
2.5
1.25
0.6
5
0
2.5
1.25
COM 825V 70V
spk 3 spk 4
70 Volt
Transformer 70 Volt Transformer
Total Speaker Load Calculation
T
L = SPK1+SPK2+SPK3+SPK4
T
L = 2.5+2.5+2.5+2.5 = 10 Watt MAX.
0.6
5
0
2.5
1.25
spk 1
70 Volt
Transformer
0.6
5
0
2.5
1.25
spk 2
70 Volt
Transformer
RED
BLUE
BLACK
PASO VC20 ATTENUATOR
Fig. 11A - Using a Line Attenuator Diagram
DIGITAL MUSIC AMPLIFIERS

TROUBLESHOOTING CHART
AC LINE FUSE REPLACEMENT
PAGE 15
SPECIFICATIONS ARE SUBJECT TO CHANGE WITHOUT NOTICET3015/3030DMA
AMPLIFIER IS COMPLETELY DEAD.
POWER INDICATOR DOES NOT GLOW.
POWER INDICATOR GLOWS BUT THERE IS NO OUTPUT
FROM THE AMPLIFIER.
LOUD HUM OR CRACKLING SOUND FROM THE SPEAK-
ERS.
OUTPUT LEVEL LED’S GLOW CYCLICALLY
SOUND IS INTERMITTENT.
SOUND IS DISTORTED AND SCRATCHY.
ACOUSTIC FEEDBACK OR LOUD SQUEAL OCCURSWHEN
AMPLIFIER IS TURNED ON.
MAINTENACE AND SERVICE
THE SERVICING INSTRUCTIONS ARE FOR USE BY QUALIFIED PERSONNEL ONLY. TO AVOID ELEC-
TRIC SHOCK DO NOT PERFORM ANY SERVICING OTHER THAN THAT CONTAINED IN THE OPERATING
INSTRUCTIONS UNLESS YOU ARE QUALIFIED TO DO SO. REFER SERVICING TO QUALIFIED SERVICE
PERSONNEL ONLY.
CCAAUUTTIIOONN !!RREEMMOOVVAALL
OOFF TTHHEE AAMMPPLLIIFFIIEERR CCOOVVEERR PPRREESSEENNTTSS AANN EELLEECCTTRRIICCAALL SSHHOOCCKK HHAAZZAARRDD
AALLWWAAYYSS RREEMMOOVVEE TTHHEE PPOOWWEERR CCOORRDD FFRROOMM TTHHEE AACC WWAALLLL OOUUTTLLEETT
PROBLEM SYMPTOMS PROBABLE CAUSE
1) NO VOLTAGE PRESENT AT AC OUTLET.
2) AC LINE FUSE OPEN.
3) DEFECTIVE OR OPEN POWER CORD.
4) POWER SWITCH INOPERATIVE.
5) POWER TRANSFORMER WINDING OPEN.
6) POWER INDICATOR DEFECTIVE OR DISCONNECTED.
1) INPUT CONTROLS SETTING NOT ADJUSTED PROPERLY.
2) SPEAKER WIRES SHORTED.
3) SPEAKER(S) LINE INTERRUPTED.
4) MICROPHONE OR PROGRAM SOURCE INTERRUPTED.
1) MICROPHONE INPUTS INCORRECTLY WIRED.
2) OPEN GROUND OR SHIELD IN INPUT CABLES.
3) SPEAKER TERMINALS SHORTED TO CHASSIS GROUND.
1) SPEAKER LINE SHORTED.
2) ONE OR MORE SPEAKER OR LINE TRANSFORMER SHORTED.
3) OUTPUT IMPEDANCE LOAD MISMATCHED WITH AMPLIFIER
OUTPUT IMPEDANCE SETTING (OVERLOAD).
4) IN CONSTANT VOLTAGE SYSTEMS (25-70 V) THE TOTAL LOAD
POWER REQUIREMENT EXCEEDS THE AMPLIFIER POWER RAT-
ING (OVERLOAD).
5) EXCESSIVELY HIGH SETTING OF ONE OR MOREVOLUME CON-
TROLS.
1) MICROPHONE IS LOCATED TOO CLOSE OR IS FACING SPEAK-
ERS.
2) VOLUME CONTROL SETTINGTOO HIGH.
3) TONE CONTROLS SHOULD BE SET INTHE CUT RANGE.
CAUTION:TO REDUCE THE RISK OF FIRE REPLACE ONLY WITH THE
SAME TYPE OF FUSE
Procure a Fuse Type: 5mm Diameter
Model T3015DMA FUSE RATING = 1.6 A 250 V
Model T3030DMA FUSE RATING = 2 A 250 V
Turn amplifier power switch to the Off position. Remove power cord from
AC outlet. Insert the tip of a screwdriver inside the Fuse Holder Cap and
remove the fuse by unscrewing the cap. Replace Fuse and screw the cap
back onto Fuse Holder.
This Troubleshooting Chart is provided to the installer as an aid in locating and correcting possible problems that may arise during instal-
lation or after use.This chart should only be used by qualified personnel trained in repair and maintenance of electrical apparatus.
DIGITAL MUSIC AMPLIFIERS

PAGE 20 SPECIFICATIONS ARE SUBJECT TO CHANGE WITHOUT NOTICE T3015/3030DMA
Fig. 20 - Schematic Diagram Section 1
DIGITAL MUSIC AMPLIFIERS

PAGE 21
SPECIFICATIONS ARE SUBJECT TO CHANGE WITHOUT NOTICET3015/3030DMA
Fig. 21 - Schematic Diagram Section 2
DIGITAL MUSIC AMPLIFIERS

PAGE BACK
REPLACEMENT PARTS
Please provide complete information when you request replace-
ment parts from either the Factory or a Paso Authorized
Distributor. Be certain to include the Part Number and
Description as it appears on the parts list, the Model Number of
the unit and if possible the Serial Number and the date of pur-
chase of the unit. Replacement parts inventory is maintained
specifically to repair Paso products.Part sales for other reasons
or applications will be declined.
ORDERING FROMTHE FACTORY
Print all information on a purchase order form and mail to:
PASO SOUND PRODUCTS, INC.
4750 Goer Drive - Building F
NORTH CHARLESTON, SC 29406
Be sure to include the following:
- Paso part number
- Part description
- Quantity required
- Model number of the unit
- Serial number of the unit
-Your payment or your authorization for COD shipment for parts
not covered by the Warranty or if your company has a current
account with the factory
RETAIN ORIGINAL IN WARRANTY PARTS UNTIL YOU
RECEIVE REPLACEMENTS. PARTS THAT SHOULD BE
RETURNED TO THE FACTORY WILL BE LISTED ON YOUR
PACKING SLIP.
For your convenience replacement parts are also available
through Paso Authorized Distributors and Dealers nation wide.
Obtain a location list directly from the Factory or your regional
Paso Representative.
TECHNICAL CONSULTATION
- Need help with your installation ?
- Need help with the operation of the unit ?
- Need help with a repair ?
Call or write for assistance. You will find our Technical Dept..
eager to help or assist you with any technical problem you may
have encountered except “`Customizing'' for a unique applica-
tion.
The effectiveness of our consultation service depends on
the accuracy of the information you furnish.
Be sure to tell us:
- The Model and Serial number of the unit
- The date of purchase
- An exact description of the difficulty
- All you have done in attempting to correct the problem
Call our toll-free phone number:
1-800 231 3034
CUSTOMER SERVICE
REPLACEMENT PARTS REPAIR SERVICE
REPAIR SERVICE
Repair service for out of warranty Paso products may be
obtained form your local Paso distributor or any other qualified
repair station.
In warranty repairs must be returned to the Factory.
Prior authorization must be obtained from the Factory.
Products received without authorization will be refused by our
Receiving Dept..
IN WARRANTY REPAIR SERVICE
Call or write the Factory to obtain an authorization to return
the product for repairs.
Pack the equipment in the original carton or in a strong carton
with at least THREE INCHES of resilient packing material on all
sides, top and bottom. Seal the carton with reinforced tape and
mark it FRAGILE on at least two sides. Remember, the Carrier
will not accept liability for shipping damages if the unit is improp-
erly packed.
EQUIPMENT RECEIVED IN DAMAGED CONDITION DUE TO
POOR PACKING WILL BE REFUSED AND THE WARRANTY
COVERAGE IS AUTOMATICALLY VOIDED.
The Paso Sound Limited Warranty provides:
The examination of the returned product must disclose in our
judgement, a manufacturing defect. The warranty does not
extend to any product that has been subject to misuse, neglect,
accident, improper installation or where the serial number of the
product has been removed or defaced.
Ship via insured prepaid United Parcel Service or Parcel Post to:
PASO SOUND PRODUCTS, INC.
4750 Goer Drive - Building F
NORTH CHARLESTON, SC 29406
ATT. SERVICE DEPARTMENT
The equipment will be returned freight prepaid after repairs.
Be sure to include the following:
- Your name and address
- Date of purchase and copy of invoice
- A brief description of the difficulty
- A return address shipping label
-
OUT OF WARRANTY REPAIR SERVICE
Follow return instructions as per in warranty repair service.Prior
to performing all necessary repairs, you will be advised of the
charges and at that time a written authorization by you will be
required including authorization to return the equipment COD for
the service and shipping charges. This will avoid unnecessary
delays in returning the equipment to you.
Printed in USA Manual OM
DIGITAL MUSIC AMPLIFIERS