PCS Suite 64 User manual

Suite64
Integrated
Communications
Exchange
PCSdigital
Advanced Features
CompetitivePricing
Proven Performance
PCSDigital:You CanHearUsNow!

Theinformationcontainedinthisdocumentisproprietaryandissubjecttoallrelevant
copyright,patentandotherlawsprotectingintellectualproperty,aswellasanyspecific
agreementprotectingPCSDigital,LLC.(hereinreferredtoasthe“Manufacturer”)rightsinthe
aforesaidinformation.Neitherthisdocumentnortheinformationcontainedhereinmaybe
published,reproducedordisclosedtothirdparties,inwholeorinpart,withouttheexpress,
prior,writtenpermissionoftheManufacturer.Inaddition,anyuseofthisdocumentorthe
informationcontainedhereinforanypurposesotherthanthoseforwhichitwasdisclosedis
strictlyforbidden.
TheManufacturerreservestheright,withoutpriornoticeorliability,tomakechangesin
equipmentdesignorspecifications.
InformationsuppliedbytheManufacturerisbelievedtobeaccurateandreliable.However,no
responsibilityisassumedbytheManufacturerfortheusethereofnorfortherightsofthird
partieswhichmaybeaffectedinanywaybytheusethereof.
Anyrepresentation(s)inthisdocumentconcerningperformanceoftheManufacturerʹs
product(s)areforinformationalpurposesonlyandarenotwarrantiesoffutureperformance
eitherexpressorimplied.TheManufacturerʹsstandardlimitedwarranty,statedinitssales
contractororderconfirmationform,istheonlywarrantyofferedbytheManufacturerin
relationthereto.
Thisdocumentmaycontainflaws,omissionsortypesettingerrors;nowarrantyisgrantednor
liabilityassumedinrelationtheretounlessspecificallyundertakenintheManufacturerʹssales
contractororderconfirmation.Informationcontainedhereinisperiodicallyupdatedand
changeswillbeincorporatedintosubsequenteditions.Ifyouhaveencounteredanerror,please
notifytheManufacturer.Allspecificationsaresubjecttochangewithoutpriornotice.
©CopyrightbyPCSDigital,LLC.,2005.
Allrightsreservedworldwide.

Record of Revisions
Revision Date of Issue Supercedes Major Changes - Brief Description
Initial Release May, 2005 N/A

Suite 64 SLT User Guide v
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TC
1 Introduction .......................................................................................................................................1-1
1.1AboutSuite64.................................................. 1‐1
1.2DocumentOverview....................................... 1‐1
2 Telephone Setup ...............................................................................................................................2-1
2.1Alarm(Extension) ........................................... 2‐1
2.2CallForward(Extension) ............................... 2‐1
2.3DoNotDisturb ................................................ 2‐2
2.5Hotline .............................................................. 2‐3
2.4ExtensionPassword ........................................ 2‐3
2.6PhoneLock/Unlock......................................... 2‐4
2.7DefaultSet ........................................................ 2‐4
3 Making Calls ......................................................................................................................................3-1
3.1OutgoingCall(COLine) .............................. 3‐1
3.2IntercomCall(ToAnotherExtension).......... 3‐1
3.3CallBrokering(HandlingTwoCalls)........... 3‐2
3.4AccountCode................................................... 3‐2
3.5CallOperator/Attendant ................................ 3‐3
3.6Conference(3‐PartyMax.) ............................. 3‐3
3.7Conference,MeetMe(4PartiesMax.).......... 3‐4
3.8LastNumberRedial ........................................ 3‐4
3.9Paging................................................................ 3‐5
3.10SpeedDial....................................................... 3‐5
4 Calling Features ................................................................................................................................4-1
4.1CallBack(COLine/Extension) ..................... 4‐1
4.2CallPark(Answer) .......................................... 4‐1
4.3CallPickUp...................................................... 4‐2
4.4CampOn(Extension)...................................... 4‐2
4.5Flash(COLine)................................................ 4‐3
4.6ForcedIntercomToneRing............................ 4‐3
4.7Hold{FLASH}.................................................. 4‐4
4.8Intrusion(Extension/COLine) ...................... 4‐4
4.9MeetMePage................................................... 4‐5
4.10Messaging(CallMe) ..................................... 4‐5
4.11Monitor(Extension/COLine[PrivacyAlert])4‐5
4.12OHVA(Extension)......................................... 4‐6
4.13PulsetoDTMFConversion.......................... 4‐7
4.14ToneRing(Forced) ........................................ 4‐7
Contents

vi Suite 64 SLT User Guide
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TC

Suite 64 User Guide 1-1
Introduction
1
1Introduction
TheSuite64,isaversatile,DigitalHybridKeyTelephoneSystemthatincludes
manyadvancedfeatures.TheSystemConfigurationiscomprisedofaMain
ServiceUnitandoptionalexpansionboardsperspecificconfiguration
requirement.ThecomponentsofabasicsystemincludeaKSUMainServiceUnit
witheitheraDeluxeModelTelephones,aStandardModelTelephoneorAnalog
(SLT)Telephones.
Thepurposeofthisdocumentistoprovideoperationalinstructionsontheuseof
anSLTTelephoneusedinconjuctionwiththeSuite64TelephoneSystem.Itis
dividedintothefollowingsections:
Section1‐Introduction‐thissectiondescribesthebasicSuite64system,anan
overviewofthismanualandtheapplicabledocumentation.
Section2‐TelephoneSetup‐thissectionprovidesdescriptionsofthesetupsof
anSLTTelephoneincludingAlarms,CallForwarding,DoNotDisturb,andPhone
LockingandUnlockingamongothersetups.
Section3‐MakingCalls‐thissectionprovidesoperationaldescriptionsofthe
basiccallfeaturessuchasIntercom,SpeedDial,Conference,PagingandLast
NumberRedial,amongotherfeatures.
Section4‐CallingFeatures‐thissectionprovidesoperationaldescriptionsof
someofthein‐progresscallfeaturessuchasHold,CallPark,Intrusion,Camp
On(Extension),andMonitoramongothertopics.
1.1 About Suite 64
1.2 Document Overview

1-2 Suite 64 SLT User Guide
Introduction
1
NOTES

Suite 64 SLT User Guide 2-1
TelephoneSetup
2
2Telephone Setup
Feature Code: #92
Description
TheSuite64allowsyoutoactivateyourownprivatealarmonyourtelephoneto
remindyouofspecialappointments,events,etc.Whenthealarmactivates,you
willheartoneringing.Afterthealarmrings,itisautomaticallycanceled.Youcan
programthealarmtooperateonetimeorrepeatedly.Whenprogrammedfor
repeatedcalls,thealarmwillsoundatthesametimeeveryday.
Activate
Dial#92,hhmm(24hrformat),then1foronce,2forrepeateddaily.
Cancel
Dial #*92.
Feature Code: #2
Description
CallForwardmaybeinvokedforseveraloperationmodes.Eachmodemayalso
beinvoked:1=COcallsonly,2=COandIntercomcalls,3=Intercomcallsonly.
Activate
ImmediateForward:dial#22,(ext#),1/2/3option.
2.1 Alarm (Extension)
2.2 Call Forward (Extension)

2-2 Suite 64 SLT User Guide
TelephoneSetup
2
BusyForward:dial#21,(ext#),1/2/3option.
NoAnswerForward:dial#24,(ext#),1/2/3 option,t1,t2.(t1+t2are
timesettings.t1is‐timethefirstcalltoyourextensionfollowinginactivityat
yourextensionwillringbeforeforwarding.t2isthetimeallcallsafterthefirst
toyourextensionwillringbeforeforwarding.)
FollowMeForward:dial#23,(yourext#),1/2/3option,yourextension
password.(Callstoyourextensionwillringatthisext.)
FollowToForward:Dial#25,(ext#),1/2/3option.
Cancel Forward
CancelImmediateForward:dial #*22.
CancelBusyForward:dial#*21.
CancelNoAnswerForward:dial#*24.
CancelFollowMeForward:dial#*23.
CancelFollowToForward:dial#*25.
Feature Code: #4
Description
TheDoNotDisturb(DND)featureblocksalloutsidelineandintercomcallringing.
YoucanactivateDoNotDisturbwhileyourtelephoneisidleorbusy.Some
extensionswithahigherClassOfServicecanoverridetheactiveDoNotDisturb
condition.WhenyouhaveactivatedDoNotDisturb,youwillhearspecialintercom
(shortstuttertonefollowedbycontinuousdialtone)remindertonewhenyoulift
thehandsetorusethespeakerphone.
Activate
Dial#4.Repeattoclear.
2.3 Do Not Disturb

Suite 64 SLT User Guide 2-3
TelephoneSetup
2
Feature Code: #97
Description
AllextensionsoftheSuite64systemhaveanassociatedUserPassword.
PasswordsareusedtoactivatePhoneLock,CallForwardRemoteandAttendant
features.Passwordlengthisfromfourtoeightcharacters,dependingonsystem
programming.
Activate
Dial#97,password(0000setatfactory),theninputnewpassword.
For extension 401, the attendant extension, the default password is
9999..
Feature Code: #9*
Description
TheHotLinefeatureallowstheusertoaccessanextensionorSpeedDialDirectory
numbersimplybygoingoffhook.Thisfeatureisusefulforelevatorphonesand
someotherapplications.
Setup
Dial#9*,ext#orspeedbin#,0–9(0–9secondsdelay).
Wheneverthetelephoneistakenoff‐hook,thisdestinationiscalled.
Cancel
Dial#*9*.
2.4 Extension Password
2.5 Hotline

2-4 Suite 64 SLT User Guide
TelephoneSetup
2
Feature Code: #97
Description
Thisfeatureisusedtopreventanyonefrommakingunauthorizedoutsideline
callsfromyourextension.Thisfeaturecodeisalsousedtoprogramyourprivate,
four‐digitextensionpassword.
Activate
Dial#97,extensionpassword,then#forlockor*unlock.
Feature Code: #69
Description
TheDefaultSetfeaturecanbeusedtoclearallactivesettingsatyourextension
(CallForward,DND,etc.)
Activate
Dial#69.DNDandCallForwardmodesarecancelled.
2.6 Phone Lock/Unlock
2.7 Default Set

Suite 64 SLT User Guide 3-1
MakingCalls
3
3Making Calls
Feature Code: 9
Description
OutsideLinescanbeaccessedbydialingthespecificoutsidelinegroup(9).
Activate
DialCOLinecode(othercodesmaybeapplicable).
ListenforCOLinedialtone;thendialthetelephonenumber.
Feature Code: 401-‐464
Description
Listenfordialtoneanddialtheextensionnumber.
3.1 Outgoing Call (CO Line)
3.2 Intercom Call (To Another Extension)

3-2 Suite 64 SLT User Guide
MakingCalls
3
Feature Code: {FLASH}+2
Description
Whileconnectedonacallpress{FLASH}(hook‐switchflash).DialCOLinecode,
waitfordialtone,andthendialsecondnumber.
Activate
Toswitchbacktothefirstcall,press{FLASH}thendial2.
Todisconnectthecurrentcall,press{FLASH}thendial1.
Feature Code: 89
Description
Ifyouwouldlikeacalltobeassociatedwithaspecificaccountnumberinthe
Suite64StationMessageDetailReporting(SMDR),youmustenteranaccount
codebeforemakingthecall.Theaccountcodelengthispredeterminedand
programmedtobebetween2and8digits.
Activate
Dial 89+validaccountcode,waitfordialtone.
3.3 Call Brokering (Handling Two Calls)
3.4 Account Code

Suite 64 SLT User Guide 3-3
MakingCalls
3
Feature Code: 0
Description
TheextensionthatisprogrammedastheAttendantmayreceiveinternalcallsviaa
programmedOperatorCode.
Activate
Dial0.
Feature Code: {FLASH}+3
Description
TheSuite64systemcanaccommodateeight,3‐partyconferencessimultaneously.
Activate
Whileonacall‐press{FLASH}(hook‐switchflash).
Makeasecondcall.
Press{FLASH}(hook‐switchflash),thendial3.
3.5 Call Operator/Attendant
3.6 Conference (3-Party Max.)

3-4 Suite 64 SLT User Guide
MakingCalls
3
Feature Code: 860‐867
Description
TheMeet‐MeConferencefeatureisusedtojoinmultiplepartiesinoneconversation.
Thesystemprovideseightseparateconferencebridges.(4partiesmaximumeach.)
Callerscanbeeasilytransferredtothesebridges.Usersmaysimplydialthe
locationnumber.Outsidepartiescanjointheconferenceusingtheautomated
attendantbydialingthebridgenumberattheAutoAttendantgreeting.
Transfer a caller to a Meet Me Conference
1. WhileconnectedtoanotherextensionorCOLine,momentarilypressthe
hook‐switch(orpresstheFLASHbutton).
2. Waitfordialtone,thendialtheMeetMeConference(860‐867).
3. Hanguptocompletethetransfer.
Join a Meet Me Conference
DialtheMeetMeConferencedestinationtojoin(860‐867).
Feature Code: #8
Desccription
TheLastNumberRedialfeature,orLNR,automaticallydialsthelastnumberdialed
fromyourtelephone.TheLNRretainsuptosixteen(16)digits.Youmayeither
chooseaspecificoutsidelinebyfirstpressingthatoutsidelinebuttonoryoucan
allowthelinetobeselectedautomaticallybytheLNRfeature.
Activate
Dial#8.
3.7 Conference, Meet Me (4 Parties Max.)
3.8 Last Number Redial

Suite 64 SLT User Guide 3-5
MakingCalls
3
Feature Code: 200,201‐208,209
Description
Youcanmakeapublicannouncementtoallextensionsortoagroupofextensions.
TheSuite64systemprovidesbothall‐call(heardbyallusers)andpagezone
(heardbyaspecificgroupofusers).Pageannouncementsareheardoverthe
extensionspeakers.
Activate
DialthePageaccesscode(200–208,209).
Extension500‐519,
System600‐699
Description
TheSpeedDialfeatureallowsyoutostorefrequentlydialednumbers.Thereare20
speedbinsperextensionand100systemspeedbinsthatcanbesharedbyall
extensions.
Setup
Dial#1,500‐519(speed#bin),inputtelephone#.
PressFLASH(hook‐switchflash).
Use
DialtheSpeedDialbin(500‐519,600‐699).
3.9 Paging
3.10 Speed Dial

3-6 Suite 64 SLT User Guide
MakingCalls
3
NOTES

Suite 64 SLT User Guide 4-1
CallingFeatures
4
4Calling Features
In Progress Features: Analog Ports
Feature Code:#
Description
TheCallBackfeatureallowsyoutoqueueabusyoutsidelineforusewhenit
becomesavailable.
Activate
Whenyoutrytoaccessanoutsidelineorextensionandgetabusytone,dial#.
Feature Code: #73
Description
TheCallPark/CallParkAnswerfeatureallowsyouto“park”acallatanyextension.Itis
alsousedtoretrieveaparkedcallfromanyextension.Youcanparkandretrievecalls
bydialingtheCallParkcode(#73) followedbytheextensionnumberwherethe
callistobe/hasbeenparked.
Activate
Dial#73+extensionnumberwherecallisparked.
4.1 Call Back (CO Line/Extension)
4.2 Call Park (Answer)

4-2 Suite 64 SLT User Guide
CallingFeatures
4
Feature Code: 6,*,260‐267
Description
TheCallPickUp(Group)featureisusedtoanswercallsringingatanother
extension.
Whenyouhearanotherextensioninyourpickupgroupringing,press*.
Or…
Whenyouhearanextensioninadifferentpickupgroupringing,dialthatCallPickUp
Groupnumber(260‐267).
Activate
Extension(Direct)CallPickup:Dialringingextensionnumber,6.
GroupCallPickup:Dial*.
Or…
Dialthegroupnumberoftheringingextension(260‐267).
Feature Code: 4
Description
TheCampOnfeaturealertstheuserofabusyextensionthatanotherextensionis
attemptingacall.WhenyouinitiateaCampOn,theuseratthebusyextension
hearsaCampOnalerttone.
4.3 Call Pick Up
4.4 Camp On (Extension)