PEAKTOP HF11802AA-EU User manual

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“These instructions are only valid if the country symbol appears on the instruction manual
and on the appliance”
This appliance is intended for decorative purposes
Warning: For Outdoor use only!
Not for domestic use!
Keep the instruction for future reference!
Read the instructions before installation and use!
0359-17
0359CS02874
USE AND CARE GUIDE
Item No.: HF11802AA-EU

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INDEX
Specification
Page 3
Gas Fire pit Safety Warnings
Page 4
Liquid propane gas warnings
Page 7
Expanded View
Page 9
Installation
Page 10
Set up
Page 11
Connecting gas circuit to LPG cylinder
Page 12
Operating Instructions
Page 13
Leakage Testing
Page 14
Maintenance and Cleaning
Page 15
Storage (after use)
Page 16
Troubleshooting
Page 17
WARNING:
THIS APPLIANCE HAS A NAKED FLAME; A SUITABLE GUARD SHOULD
BE USED FOR THE PROTECTION OFYOUNG CHILDREN,THE ELDERLY AND
THE INFIRM.
WARNING:
-Do not modify the appliance;
-Do not move the appliance during use;
-Turn off the gas supply at the gas container after use
-Accessible parts may be very hot. Keep young children away
-The appliance should not be used in basements or below ground level.
-The appliance must only be used for space heating.

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SPECIFICATION
Product Name
Gas Fire pit
Model
HF09501AA
Gas Type
Butane at
(28~30)mbar/
Propane at
37mbar
LPG gas
mixture
LPG gas mixture
LPG gas mixture
Gas Category
I3+（28-30/37）
I3B/P(30)
I3B/P(37)
I3B/P(50)
Heat input (Hs)
13 kW(946.4g/h)
13 kW(946.4g/h)
13 kW(946.4g/h)
13 kW(946.4g/h)
Gas pressure
G30 at 28-30mbar
G31 at 37mbar
G30/G31
at 30mbar
G30/G31
at 37mbar
G30/G31
at 50mbar
Injector diameter (Ø) and No.
1.84 mm
1.84 mm
1.74 mm
1.59mm
Destination countries
GB,BE,CY,CZ,FR,
GR,IE,IT,LV,LT,LU,
PT, SK,SI,ES,CH
AL,BE,BG,CY,H
R,DK,EE,FI,FR,
HU,IS,IT,LT,LU,
MT,MK,NL,
NO,RO,SK,SI,S
E,TR
PL
AT, DE, SK,CH,
Gas regulator
Certified regulator according to EN 12864 (flow rate: max. 1.5kg/h)
Gas hose
Certified gas hose according to applicable EN-standard (max3.0m)
Gas cylinder
Standard gas cylinder (recommend to use 4.5kg ~ 15kg)
Primary air regulation
Fix - not adjustable
Appliance mass:
50 kg
This symbol is stick on in the higher part of the appliance (do not remove it).
ATTENTION: This appliance is fitted with flexible gas rubber pipe and clamps that must be used; never use
different kind and always according to the National Rules in force of the country of destination.
These components should be periodically substituted, according to the date reported on the body of each
of them, or according to the National Rules in force of the country of destination.
Gas regulator and LPG cylinder are not included and have to be bought according to LPG compartment
shape and cylinder support.
Attention:
Surface very hot!
Do not touch!!!!

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GAS FIREPIT SAFETY WARNINGS
& WARNINGS FOR YOUR SAFETY
GENERAL WARNINGS
FOR OUTDOOR USE ONLY--DO NOT OR STAND ON TABLE
Warning -For your safety
If the information in this manual is not followed exactly, a fire or explosion may result causing property
damage, personal injury or loss of life.
IMPORTANT NOTICE: read and understand all warnings and precautions prior to assembly and use for you
gas fireplace.
DANGER: Failure to follow the dangers, warning and cautions in this manual may
cause a fire or explosion causing damage to property, serious bodily injury or death.
Minimum Clearance From Unit To Combustible Material:
72”(182.9cm) from the top; 36”(91.5cm) from all sides and back.
Do not locate this appliance under over-head unprotected combustible surfaces.
IF YOU SMELL GAS:
1.Shut off gas supply to the fireplace.
2.Extinguish any open flame.
3.Do not try lighting any appliance.
4.Do not touch any electrical switch nor use any phone in your building.
5.Immediately call your gas supplier from a neighbor ’ s phone.
6.Follow the gas supplier ’ s instructions.
7.If you cannot reach your gas supplier, call the fire department.
Never Improper installation, adjustment, alteration, service or maintenance can cause injury or property
damage. Read the installation, operation and maintenance instructions thoroughly before installing or
servicing this equipment.
Keep these instructions for future reference. If you are assembling this unit for some-one else, give this
manual to him or her to read and keep for future reference.
This gas fireplace should ONLY be used outdoors in a well-ventilated space and should NOT be used inside a
building, garage, or any other enclosed area.
Do NOT use this outdoor gas fireplace for indoor heating. TOXIC carbon monoxide fumes can accumulate
and cause asphyxiation.
Never LEAVE this gas fireplace unattended when in use.
Children and adults should be alerted to the hazards of high surface temperatures and kept at a safe distance
while fireplace is in use.
Do NOT operate light or use this fireplace within 8 feet of walls, structures or buildings.
Storage of this fireplace indoors is permissible only if it has been disconnected from its fuel supply ( LP gas
WARNING:
Failure to heed the Dangers,Warnings and cautions contained in this Owner’s
Manual may results in a serious explosion causing damage to property,bodily
injury.

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cylinder).
Gloves are strictly recommended to be used while moving this appliance, to protect your hands.
Any sealed parts by Manufacture or his agent can not be altered by the user
Do not store or use gasoline or other flammable vapors and liquids within 25 feet (7.62m) of this or any other
appliance.
Do NOT store any combustible materials in the base enclosure.
The use of alcohol, prescription or non-prescription drugs may impair an individual’s ability to properly
assemble or safely operate this fireplace.
Do not use in an explosive atmosphere. Keep gas fireplace area clear and free from combustible materials,
gasoline and other flammable vapors and liquids.
This outdoor fireplace is NOT to be operated by children. Young children should be closely supervised when
in the vicinity of this outdoor fireplace.
This outdoor fireplace is not to be installed or used in or on recreation vehicles and/or boats.
Always use in accordance with all applicable local, state and national codes. Contact your local fire
department for details on outdoor fires.
Use the same precautions you would with any open fire with this outdoor fireplace.
Do NOT burn solid fuels such as: wood, charcoal briquettes, lump charcoal, manufactured logs, driftwood,
trash, leaves, paper, cardboard, plywood, painted or stained or pressure treated wood in this outdoor
fireplace.
Do NOT alter this outdoor fireplace in any manner.
Do NOT use this outdoor fireplace until it is COMPLETELY assembled and all parts are securely fastened
and tightened.
Do NOT store another LP gas tank within 10 feet (3.05 m) of this outdoor fireplace while it is in operation.
Do NOT use this outdoor fireplace near automobiles, trucks, vans or recreational vehicles.
Do NOT use this outdoor fireplace under any overhead or near any unprotected combustible materials. Avoid
using near or under overhanging trees and shrubs.
Always use this outdoor fireplace on a hard, level, non-combustible surface such a concrete, rock or stone.
An asphalt or blacktop surface may not be acceptable for this purpose.
Do NOT use this outdoor fireplace if any part has been under water. Immediately call a qualified service
technician to inspect the fireplace and to replace any part or control system and any gas control which has
been under water.
Do NOT wear flammable or loose clothing when operating this outdoor fireplace.
Do NOT use in windy conditions.
Keep all electrical cords away from a hot outdoor fireplace.
Certain areas of this outdoor fireplace will become too hot to touch during and after use . Do not touch hot
surfaces until the unit has cooled unless you are wearing protective gear such as insulated pot holders or heat
resistant gloves or mittens to avoid burns.
Children and adults should be alerted to the hazards of high surface temperatures and should stay away to
avoid burns or clothing ignition.
Do NOT hang or place clothing or other flammable materials on or near the gas fire-place.
Any guard or other protective device removed for servicing the fireplace must be re-placed prior to operation.

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Do NOT attempt to move or store this outdoor fireplace until all parts are cool.
Do NOT lean over this outdoor fireplace when lighting or when in use.
Use only the regulator and hose assembly provided. Use only replacement regulator and hose assemblies
specified by the manufacturer.
Storage of this outdoor fireplace indoors is permissible only if the tank is disconnected, removed from the
outdoor fireplace and properly stored outdoors.
Do not attempt to disconnect the gas regulator from the tank or any gas fitting while the outdoor fireplace is in
use.
Always shut off gas supply at the tank valve and disconnect regulator from the tank when the fireplace is not
in use.
Do NOT sit on the mantle when the unit is in operation.
Do not throw anything onto the fire when the unit is in operation.
Lava rocks are very hot; please keep children or pets away at a safe distance.
It is essential to keep the outdoor fireplace valve compartment, burners, and circulating air passages clean.
Inspect outdoor fireplace for debris before each use.
Prior to each gas fireplace operation, check the hose for evidence of excessive abrasion or wear by looking
through the visual check hole. If the hose is damaged, cut or cracked, it must be replaced before using the
gas fireplace. The hose assembly can only be replaced by a hose assembly specified by the manufacturer.
Before each use, remove the lava rocks. Examine the burner and its components. If dirty, clean with a soft
brush and soapy water solution. Also examine the area around the burner. Any dirt or foreign material, such
as spider webs or nests in this area should be removed. If it is evident that the burner is damaged, it must be
replaced be-fore the gas fireplace is used.
The burner assembly can only be replaced by a burner specified by the manufacturer. Place the hose out of
the pathways where people may trip over it.
Do Not cross the hose between outdoor fireplace and the propane tank.
Before installation, ensure that the local distribution conditions (identification of the type of gas and
pressure) and the adjustment of the appliance are compatible.
the appliance shall be connected in accordance with national regulations.
any air supply shall be in accordance with national regulations.
WARNING: When the national conditions require it, it's necessary to change the
flexible tube.

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LIQUID PROPANE GAS (LPG) WARNINGS
LP gas is flammable and hazardous if handled improperly. Please review the characteristics before using any
LP gas product.
Propane Characteristics:
Flammable, explosive under pressure, heavier than air, and settles in pools in low areas. In its natural state,
propane has no odor. For your safety, an odorant is typically added. Contact with propane could burn the skin.
Propane is extremely flammable and hazardous if handled improperly.
LP GAS WARNINGS:
Cylinders must be stored outdoors in a well-ventilated area out of reach of children.
Disconnected cylinders must have threaded valve plugs tightly installed and must
not be in a building, garage or any other enclosed area.
Never use a propane cylinder with a damaged body, valve, collar or footing.
Dented or rusted propane cylinders may be hazardous and should be checked by your propane gas supplier.
LP gas tank must be arranged for vapor withdrawal.
The LP gas tank must have a tank collar to protect the tank valve.
Never use an LP gas tank with a damaged body, valve, collar, or footing. Dented or rusted LP gas tanks may
be hazardous and should be checked by your LP gas supplier prior to use.
The LP gas tank should not be dropped or handled roughly.
Tanks must be stored outdoors out of the reach of children. Do NOT store in a building, garage, or any other
enclosed area.
Never store your LP gas tank where temperatures can reach over 125°F.
Do not store the LP gas cylinder in direct sunlight or near a source of heat or combustion.
Never keep a filled LP gas tank in a hot car or car trunk. Heat will cause the gas pres-sure to increase, which
may open the relief valve and allow gas to escape.
Place dust cap on valve outlet whenever the LP gas tank is not in use. Only install the type of dust cap on the
LP gas tank valve outlet that is provided with the LP gas tank valve. Other types of caps or plugs may result in
leakage of propane.
Do not store a spare LP gas cylinder under or near this appliance.
Never fill the LP gas cylinder beyond 80% full.
If the information in (a) and (b) is not followed exactly, a fire causing death or serious injury may occur.
LP gas cylinders should be filled only by a certified LP gas dealer.
the pressure regulator is set for the gas pressure of the local state
Regulator outlet pressure is in line with the gas pressure of the local state.
Never attempt to attach this appliance to the self-contained LP gas system of a camper trailer, motor home or
house.

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Always use the pressure regulator and hose assembly provided with the appliance to connect to a LP gas
cylinder. Never connect to an unregulated LP gas supply.
Contact your retailer’s customer service department for replacement parts.
Hand turn the manual gas control valve. Never use tools. If the valve will not turn by hand, do not try to repair
it. Call a certified gas technician. The use of force or any self attempted repair may result in a fire or explosion.
Use only the type of gas and the type of LPG cylinder specified by the manufacturer.
Appliance is fitted with gas regulator, flexible gas rubber pipe and clamps according to the National Rules in
force of the country of destination.
Appliance must use an approved gas regulator (approved for a working temperature not lower than 50 ˚C)
according to the EN Standard (see minimum, nominal and maximum pressure on page 11 - gas regulator
inlet and outlet connection according to the National Rules in force) and flexible gas rubber pipe according to
EN 16436-1 (with proper inner diameter according to gas inlet connection and National Rules in force) with a
length not over 3.0 m and approved for a working temperature not lower than 60 ˚C. When substitution will be
necessary, you have to purchase suitable gas regulator, flexible gas rubber pipe and clamps from your local
gas dealer; gas regulator should be substituted not over 10 years.
Flexible gas rubber pipe must be carefully , avoiding any twisting. Never use a damaged gas regulator.
Never connect this appliance to an unregulated LPG source (gas regulator is mandatory to be used).
When the appliance is not in use, turn the LPG cylinder in “OFF” position.
Always perform a leakage test on gas connections whenever a LPG cylinder is connected. If bubbles form in
Flexible gas rubber pipe must be located in the LPG compartment carefully, avoiding any twisting.
Never use a damaged gas regulator.
Always perform a leakage test on gas connections whenever a LPG cylinder is connected. If bubbles form in
the leakage test solution, do not use it. Never use a flame to test for leakages. It is strictly forbidden and
dangerous!
to change the gas cylinder in a amply ventilated area, away from any ignition source.
The tanker is away form the fireplace 60 inch.(see below picture).

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EXPANDED VIEW
ITEM
SPECIFICATION QTY
1 Body 1
2 Lava rocks 1
3 Burner 1
4 Firebowl pan 1
5 Ignition pin 1
6 Thermocouple 1
7 Corrugated pipe 1
8 Injector 1
9 Gas valve 1
10 Control knob 1
11 Pulse ignition 1
12 Regulator 1
13 Ignition Screen 1
14 Grounding wire 1

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INSTALLATION
Packed components list
ITEM DESCRIPTION QTY
1 Lava rocks 1 BOX
2
Body
1PC
3
Battery（AAA）
1PC
4 PVC cover 1PC

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See WARNING and Figures:
Perform leak test in a well ventilated area outside and where no source of spark can occur.
Remove battery from igniter. Open tank valve fully (counter-clockwise). Turn the on/off valve at the unit to the ‘off’
position to pressurize the hose assembly. Use a soapy water solution to check all the connections leaks before
attempting to light the appliance. If a leak is found, turn the tank valve off and do not use the appliance until
repairs can be made.
TIPS: Before Starting • Read the instructions thoroughly.
• Check and make sure that all parts are present.
• For future reference, save this instruction manual.
TO LIGHT
Before each use, inspect the hose. Replace hose if there are any signs of cutting, wear or abrasion.
(1) Turn the cylinder valve on the gas tank counter-clockwise to open the gas supply.
(2) Close the storing door on the fire bowl for the gas tank.
(3) Light the fire bowl as below steps:
A. Press and hold the Electric Ignitor. Meanwhile, push and turn the Control Knob counter-clockwise to the "LOW" position.
Keep pushing the Control Knob to light the burner .
B. After ignition, release the Electric Ignitor. Continue to push and hold the Control Knob for 45 seconds.
C. If ignition does NOT immediately take place in seconds, push and turn the Control Knob clockwise to "OFF". Wait 5
minutes, then repeat the lighting procedure as above.
Caution: *If the burner does not ignite with the valve open, gas will continue to flow out of the burner and could accidently

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Leakage Test Point ① ② ③ ④
ignite with risk of injury.
Observe flame height when lit:
Flame should possibly be a yellow/blue color between 2 to 10 inches high.
TO EXTINGUISHLIGHT
To turn “OFF” (full disk) the appliance
1. Turn appliance control knob clockwise up to “OFF” position (full disk).
2. Turn the LPG cylinder valve to the “OFF” position.
3. Allow the appliance to cool before moving it (at least 30 minutes).
Re-Lighting
1. Turn control knob to “OFF” position.
2. Wait at least 5 minutes, to let gas dissipate, before attempting burner re-light.
3. Repeat the “Lighting” steps.
LEAKAGE TESTING
Never check for gas leakages with a flame or while smoking.
This appliance needs to be periodically checked for leakages and an
immediate check is required if the smell of gas is detected.
Make a soap solution using 1 part of liquid dish-washing soap to
3 parts water. The soap solution can be applied with a soap
bottle, brush, or rag to the leakage tested points shown in the
figure beside.
The valve of the LPG cylinder should be in the “OFF” position at
this point of the leakage test. Once the soapy solution is applied
to the gas connections, the valve of the LPG cylinder needs to
be turned to the “ON” position.
Soap bubbles will begin to form in the soapy solution if any
leakage is present.
In the event of gas leakage, the appliance shall not be used or if
alight, the gas supply shall be shut-off and the appliance shall be
investigated and rectified before it is used again. Tighten any
leaking fittings, then turn on gas supply and recheck.
If necessary, substitute gasket (according to EN 549 Class B2)
or material used to guarantee tightness (according to EN 751-1 Class I).

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MAINTENANCE AND CLEANING
To enjoy years of outstanding performance from your appliance, regular services of the appliance is mandatory as
followings:
The appliance should be inspected before at least one time a year by a Qualified Service only. More frequent
cleaning may be required according to the use of the appliance.
Any guard or other protective device removed for servicing the appliance must be replaced before operating it.
Keep exterior surfaces clean, free and clear from combustible materials.
Use warm soapy water for cleaning. Never use flammable or corrosive cleaning agents.
While washing your unit makes sure to keep the area around the burner assembly dry at all times. If the gas
control is exposed to water in any way, DO NOT tries to use it. It must be replaced.
Burner and LPG compartment circulating air passageways of the appliance must be kept clean.
Airflow must be unobstructed. Keep controls, burner and circulation air passageways clean. Signs of possible
blockage include:
Gas odor with extreme yellow tipping of flame / Appliance glow is excessively uneven / Appliance makes popping
noises.
Spiders and insects can nest in burner or orifices. This dangerous condition can damage the appliance and render
it unsafe for use. Clean burner holes by using a heavy duty pipe cleaner. Compressed air may help clear away
smaller particles.
Carbon deposits may create a fire hazard. If any carbon deposits develop, clean dome and engine with warm
soapy water.
After the burner and lava rocks are completely cooled down, remove it from the bowl and use a soft brush to get rid
of the mild stains, loose dirt and soil. Wipe with a soft cloth.
Clean the bowl and afterward put lava rocks again in proper position.
For proper cleaning, a vacuum cleaner can be used.
Note: In a salt-air environment (such as near the sea), corrosion occurs more quickly than normal.
Frequently check the corroded areas and repair them promptly. Stubborn stains, discoloration and
possibly rust pitting can occur from exposure to harsh outdoor conditions. Be careful not let any powder
or solvent come in contact with painted or plastic components as damage may occur.
After long use, some discoloration can come up and it screen is normal.
Make sure both gas supplies is in OFF position before changing battery. Please refer to the process of assembling
battery.
Please contact the Manufacturer or dealer for information regarding replacement hoses, thermocouples, igniters,
lava rocks, etc.
Attention: Never use unauthorized parts or component for this appliance.
Use only original equipment replacement spare parts and components.
Otherwise may void the warranty of this product and result in a hazardous condition.

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STORAGE (after use)
Turn control knob in “OFF” position (full disk).
Turn LPG cylinder in “OFF” position.
Store the appliance in a cool dry place away from direct sunlight; store it upright in an area sheltered from direct
contact with inclement weather (such as rain, sleet, hail, snow, dust and debris).
If desired, cover to protect exterior surfaces and to prevent build up in air passages.
Note: Wait until appliance is cool before covering.
During periods of extended inactivity or when transporting:
Turn control knob in “OFF” position (full disk).
Disconnect LPG cylinder and move to a secure, well ventilated location outdoors. DO NOT store in a location that
will exceed 50 °C.
Store appliance upright in an area sheltered from direct contact with inclement weather (such as rain, sleet, hail,
snow, dust and debris).
If desired, cover appliance to protect exterior surfaces and to prevent build up in air passages.
Note: Wait until appliance is cool before covering.

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TROUBLESHOOTING
Problem:
Condition:
Solution suggested:
Burner won’t
light
Control knob is not in Maximum position (big
flame).
Turn control knob in Maximum position (big flame).
LPG cylinder valve is closed / Empty.
Open the valve / Replace LPG cylinder with a new one.
Blockage in the injector.
Clean or replace injector.
Air in the gas circuit.
Open gas line and bleed it (pressing
control knob in) for not over 1 minute or until you smell gas.
Low gas pressure.
Replace LPG cylinder with a new one.
Igniter fails.
Use match to light burner; change battery or obtain new
ignite and replace it.
Burner won’t stay
lit
Dirty build up around burner.
Clean dirty around the burner.
Low flames or not full running around the
burner.
Flame spreader holes partially closed; clean the burner.
Thermocouple is not operating correctly.
Replace thermocouple (FSD).
Low Gas pressure.
Replace LPG cylinder with a new one.
Burner flame is
low
Note: Do not
operate appliance
below 5 ˚C
Outdoor temperature is greater than 5 ˚C
and LPG cylinder is less than 25 % full.
Replace LPG cylinder with a new one.
Gas pipe is bent or kinked.
Straighten hose and perform leakage test on gas pipe.
Control knob is fully Maximum position (big
flame).
Turn control knob to”OFF" position (full disk), let cool to
room temperature and check burner and
orifices for blockage.
Carbon build-up
Dirty or film on burner.
Clean burner.
Flash back (flame
inside burner)
Burner ports are blocked.
Switch OFF the appliance. Close LPG cylinder valve. Wait
2 minutes, following the ignition procedure. Ignite burner. If
problem continuous, switch-off. Contact your dealer.
Thick black
smoke
Blockage in the burner.
Turn control knob to "OFF" position, let the appliance to
cool at room temperature and remove
blockage and clean burner inside and outside.
If you can not solve trouble according to one of the mentioned solution, please call the 49(0)6074-8931-13
or contact your dealer or Distributor Responsible.

To ensure proper ignition make sure the igniter pin is properly
positioned and connected.
- The igniter pin should be pointed straight to the thermocouple.
- The thermocouple should be positioned 5mm away from the burner tube.
Make sure that the pilot housing is unobstructed.
Clear any debris on top of the pilot housing and make sure there is no debris between the
igniter pin, thermocouple and the burner tube.
Helpful Tips
If the burner will not light or stay lit,
please perform the following checks.
Turn the control knob to off and close the LP Gas tank valve. Disconnect the regulator. Turn
the Control Knob to “HIGH”. Wait a minimum of 5 minutes. Turn burner control knob back to
“OFF”. Reconnect the regulator and perform a leak check at tank connection. Turn the LP Gas
tank valve on slowly, wait 30 seconds and then light the outdoor fire table.
It is possible that the Excess Flow Safety Device has been tripped.
Make sure the
wires are fully
inserted into
the ignitor box.
If wires are too
close, or tangled,
they could short.
Make sure they
are spaced apart
from each other.
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Problem: Burner will not light using igniter
Please review the Helpful Tips for common fixes to this problem.
Possible Cause 1: Electrode and burners are wet.
-Wipe dry with cloth.
Possible Cause 3: Igniter P i n cracked or broken - sparks at crack.
-PLS contact retailer for technical support.
Possible Cause 2: Igniter battery is dead or backwards.
-Check that the AAA battery is inserted correctly in the igniter (see page 10) or
replace the battery. Make sure the plastic wrap on the battery has been removed.
Possible Cause 4: Bad Igniter
-PLS contact retailer for technical support.
Possible Cause 1: No Gas Flow
-Check if the LP gas tank is empty. If empty, replace and refill. If the propane tank is not
empty, refer to “Problem: Sudden drop in gas flow” on the following page.
Possible Cause 2: Coupling nut and regulator not fully connected.
-Turn the coupling nut about one half to three fourths a turn, until y ou
feel a solid stop. Do not use tools, tighten by hand only.
Possible Cause 3: Obstruction of gas flow.
- Clean the venturi.
Possible Cause 4: Spider webs or insect nest in the venturi.
Possible Cause 5: Burner ports clogged or blocked.
-Reference “Problem: Irregular flame pattern” on the following page. Clean the burner ports as
described there.
Problem: Burner will not light with match
Problem: The fireplace emits a lot of black smoke when in use
Possible Cause 1: Hose from gas fireplace is pinched.
-Make sure the hose is not pinched between the fire table
and the source of the gas.
Possible Cause 2: Flame is being obstructed at burner ports.
of any lava rocks/fire glass so that the flame can flow naturally.
Possible Cause 3: Mixing chamber of the burn tube is blocked or obstructed.
-Make sure that the gas ports on the burner are free
-Clear out the mixing chamber located before the Venturi.
Troubleshooting
Venturi
- Check for bent or kinked hose. Coupling Nut

Problem: Sudden drop in gas flow, or a reduced flame height
Possible Cause 1: Out of Gas.
-Check for gas in the LP gas tank.
Possible Cause 2: Excess flow safety device may have been activated.
-Turn control knob to “OFF”, wait 30 seconds and light outdoor fire table. If
flames are still too low, reset the excessive flow safety device by turning off
the control knob and LP gas tank valve. Disconnect regulator. Turn burner
control knob to “HIGH”. Wait at least 5 minutes. Turn burner control knob
off. Reconnect regulator and perform a leak check at tank connection. Turn
LP gas tank valve on slowly, wait 30 seconds and then light outdoor fire table.
Problem: Irregular flame pattern, flame does not run the full length of the burner
Possible Cause: Burner ports are clogged or blocked.
-Clean burner ports. Do this by inserting a paperclip into
each of the burner ports to ensure they are not clogged.
WARNING: Make sure burner is not on, and has had
sufficient time to cool before touching it.
Problem: Flame blow out
Possible Cause 1: High or gusting winds.
-Increase flame to “HIGH” setting.
Possible Cause 2: Low on LP gas.
-Replace or refill LP gas tank.
Possible Cause 3: Excess flow valve tripped.
-Refer to “Problem: Sudden drop in gas flow”
Problem: Flame seems to lose heat when burning in cold weather -
temperature below 50°F
Possible Cause 1: Ice has built up on the outside of the LP gas tank because the
vaporization process is too low.
-Turn the control knob and the LP gas tank to “OFF”. Replace with a spare LP gas tank and
resume burning. Store the spare LP gas tank in a well ventilated area, away from children.
Troubleshooting
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If these trouble shooting steps are unable to resolve the problem. PLS contact customer service for technical support.
[email protected]
[phone]
9am-5pm EST, Mon-Fri