Pelican GW400 User manual

Firewall Settings
The Pelican Wireless Gateway requires the ability to make outbound
TCP connections from the local network to the Internet. If you are using
the New Site Setu and are receiving the message “Invalid serial
number or unreachable Gateway”, the gateway may be having difficulty
registering itself on the Internet. The following instructions can be
rovided to your IT de artment to resolve Firewall issues.
By default the Gateway will request a local IP address using DHCP. This
is identical to any standard com uter or la to which is attached to the
local network. Alternatively the Gateway can be given a static IP
address (Contact Pelican Technical Su ort for assistance in setting a
static address). The Gateway does not require a ublic IP address and
does not require any inbound orts to be o ened on the Firewall. The
Gateway will need to initiate 2 outbound TCP connections through the
Firewall. The first one is on ort 9742. The second one will be assigned
to the Gateway once it makes its first connection to the Pelican Servers.
This second ort will be in the range of 9800-11000.
Pelican recommends modifying the firewall configuration to allow
unrestricted outbound connections based on the MAC address of the
Wireless Gateway. The MAC address is rinted on the side of the
Gateway.
If network security olicy is more restricted, the firewall configuration can
be modified to either allow outbound connections on the range of orts
listed above or to restrict the connections to orts 9742 and the
assigned ort. Once ort 9742 has been o ened contact Pelican
Technical su ort at to find out the unique ort which has been defined
for your site.
Installation Guide
GW400 Wireless Gateway
The Wireless Gateway rovides communication between the
Pelican roducts installed at your site and the Internet. The
Pelican devices communicate wirelessly with the Gateway. The
Internet connection is established through the Ethernet ort on
the Gateway.
The Gateway does not require a ublic IP address and does not
require any inbound orts to be o ened on the Firewall. Sites
with more restrictive Firewall settings may need additional
Firewall configurations. See the section labeled “Firewall
Settings” at the end of this guide for a com lete ex lanation.
Wall Mounting
The Wireless Gateway is designed to be wall mounted using the
included 3M Command Removable Stri s or using the screw
mount on the rear of the unit.
Find a suitable location which is:
Within 6 feet of an electrical outlet
At least 4 feet away from other wireless devices
Away from large metal objects which may interfere with
the wireless signal
Above office equi ment which may interfere with the
wireless signal

Installation Diagram
Installation Steps (See diagram)
1. Attach the Command Stri to the back of the Wireless Gateway.
2. Insert the included Ethernet cable into the ort on the Wireless
Gateway.
3. Insert the other end of the Ethernet cable into a free ort on the
back of your Internet router (Note: The Wireless Gateway can
alternately be connected to any Ethernet ort at your site which
has Internet access).
4. Insert the ower cable from the included ower ada ter into the
Wireless Gateway.
5. Plug the ower ada ter into an electrical outlet.
6. Attach the Wireless Gateway to the wall using the Command
Stri you attached to the back of the unit.
Site Setup
Once your newly installed Wireless Gateway is connected and owered
u , you are ready to erform the initial site setu . This is done using the
Pelican “New Site Wizard”.
You will need the Serial Number rinted on the side of your Wireless
Gateway to com lete the setu .
The New Site Wizard can be found using your browser and going to
www.PelicanWireless.com. Then select the “New Site Setu ” tab on the
Pelican home age.
Follow the Instructions on the New Site Wizard age to com lete your
setu and begin accessing and rogramming your thermostats.
Status Indicator Lights
There are 4 indicator lights on the gateway. Two are directly above the
RJ-45 Ethernet connector. They are labeled LINK and ACT. The other
two indicators are labeled LAN and INTERNET.
The indicators have the following meanings:
LAN
Off – No Power
Fast Blink – Power U (1 second)
Slow Blink – Getting IP Configuration (DHCP)
Solid On – Local Configuration Com lete (LAN Active)
INTERNET
Off – Waiting for LAN
Slow Blink – Trying to reach Cloud Servers
Solid On – Internet Active (Connected to Cloud Server)
LIN – Ethernet Link Status
ACT – Ethernet Activity Indicator