Pelican GW400 User manual

Pelican
Wireless Systems
Serial No:
XXX-XXXX
Serial No:
XXX-XXXX
SERIAL NO:
Start by installing a Pelican Wireless Extended
Range Gateway (GW400).
Write down the GW400’s Serial Number
which is found on the side of the device.
GW400
STEP ONE: INSTALL GATEWAY
STEPS TOWARDS YOUR NEW PELICAN
WEB APP
Geng Started 1
1

Do not move onto STEP TWO unless GW400 lights indicate NORMAL OPERATION.
GW400 INDICATOR GUIDE
NORMAL OPERATION
LINK ACT LAN INTERNET
Wireless
Gateway
Extended Range
LAN AND INTERNET LIGHTS ARE ON.
NO IP ADDRESS
LINK LIGHT IS BLINKING FAST AND NO
OTHER LIGHTS ARE ON
LINK ACT LAN INTERNET
Wireless
Gateway
Extended Range
NO INTERNET CONNECTION
ONLY THE LAN LIGHT IS ON
LINK ACT LAN INTERNET
Wireless
Gateway
Extended Range
ALL LIGHTS ARE OFF.
NO POWER
LINK ACT LAN INTERNET
Wireless
Gateway
Extended Range
The Pelican Wireless Gateway establishes a single TCP/IP connecon over it’s Ethernet port to
it’s designated Pelican Server. The Gateway can be configured to obtain it’s inial IP sengs
using DHCP (default) or using a stac configuraon. At a minimum it requires a local IP
address, a subnet mask, and a default gateway address. Once it has a valid local IP address
the Gateway will establish outbound connecons using 3 ports. They are:
UDP/514 – This port is for diagnosc and troubleshoong informaon
TCP/9742 – This port will be used from me to me to verify which Pelican Server it should
use for it’s primary data connecon.
TCP/9800-11000 – Each site will be assigned a single outbound port in this range for
connecons to the primary server. This is dynamically assigned. However, upon request,
Pelican Technical Support can assign a single fixed port to be used by the Gateway.
The Gateway does not require any Firewall inbound connecons and can be placed outside of
the customer’s Firewall on an isolated network since it’s only communicaon is out to the
Internet servers. The Gateway uses AES (Advanced Encrypon Standard) to maintain a secure
connecon with the Pelican Servers. The Gateway maintains constant connecvity. This
allows for real me communicaons to the Pelican thermostats.
NETWORK REQUIREMENTS
2

Open a Web Browser on any Internet enabled Smart phone, Desktop Computer,
or Tablet. Recommended Browsers:
● Mozilla Firefox
● Google Chrome
● Apple Safari
● Microsoft Edge or Internet Explorer 9 or newer
Create your new Pelican Web App by going to:
www.pelicanwireless.com
Once you are on the Pelican Wireless Home Page, select NEW SITE SETUP on
the web page’s menu bar; as seen below:
STEP THREE: GO TO WWW.PELICANWIRELESS.COM
HOME PRODUCTS SUPPORTSUPPORT NEW SITE SETUP ONLINE DEMO
STEP TWO: GO ONLINE
Firefox Chrome Safari Internet
Explorer 9
or newer
3

The Pelican Site Wizard will guide you through each queson for creang a new
Pelican Web App; as seen below:
An email will be sent to the Administrator Email Address with direcons on
how to setup a new permanent password for accessing your Pelican Web App.
STEP FIVE: AFTER YOU PRESS SUBMIT
STEP FOUR: CREATE A NEW PELICAN WEB APP
Apple Mail Google Mail Outlook Mail
4
NOTE:
Administrator Email
Address should be the
email address for
whomever will be
inally configuring
the Pelican Web App.
More Administrators
can always be added
and removed once the
site is created.

STEP SIX: NEW EMAIL FROM [e-mail]
4) Temporary Password
This password will be used
the first me logging into
your Pelican Web App.
2) Temporary Password
Type in the temporary password
found in the email from
no[e-mail] the
first me you log on.
2) Pelican Site Name
This is your new Pelican web
address. Click here to be
brought to your new Pelican
Web App.
3) User Name
Your email address is
your user name.
HapEn
demo.officeclimatecontrol.net
1) Email
A new email from
no[email protected]om
will be in your inbox.
If it is NOT in your inbox,
please check your SPAM
folder.
STEP SEVEN: FIRST TIME LOGGING INTO YOUR PELICAN WEB APP
1) Input Email Address
3) Select Login
Your Pelican Web App can be accessed on any of our recommended browsers
from any Internet enabled device.
5

STEP EIGHT: CREATE A UNIQUE PASSWORD
2) Re-Type NEW password.
1) Create a NEW password.
3) Press Submit
The password you create will be used to log into your new Pelican Web App.
FORGOT PASSWORD
Forgot Password
If you forget your password, simply press the Forgot Password buon next tme you
are prompted to login to your web app. Pressing the Forgot Password buon will
generate a new email with a temporary password. Follow the same steps previously
shown to create a new permanent password.
6

Pelican
Wireless Systems
Phone: [phone]
eMail: [email protected]
[email protected]
Web: www.pelicanwireless.com
2655 Collier Canyon Road
Livermore, CA 94550
© All Rights Reserved. Pelican Wireless Systems, LLC.
GUIDE 1 FINISHED.