Frequently asked questions
My handset displays [Searching] or
[Unavailable], or [Register your Handset],
what do I do?
• Make sure that the base station has power
supply.
• The handset is out of range. Move it closer to the
base station.
• The handset is not paired with the base. Register
the handset to the base station.
If I fail to pair (register) the additional
handsets to the base station, what do I do?
• Your base memory is full. Access > >
[Unregister] to unregister the unused handsets
and try again.
• If registration fails, unplug the power adapter
from the base station and plug it back. Wait for
15 seconds, and then repeat the registration
procedure.
I have chosen a wrong country in Welcome
screen, what do I do?
Reset your phone settings to the original factory
settings (see the section on “Restore default
settings”).
I have chosen a wrong language which I
cannot read, what do I do?
1 Press to go back to the standby screen.
2 Press to access the main menu screen.
3 Press / to select , then you see one of the
following texts appear on the screen:
[Language] [Langue] [Sprache]
[Lingua] [語言 ]
4 Select them to access the language options.
5 Select your own language.
The handset loses connection with the
base or the sound interrupts during a call.
• The handset is nearly out of range. Move it closer
to the base station.
• Check if the Eco mode is activated. Turn it o
to increase the handset range and enjoy the
optimal call conditions.
• Re-register the handset to the base station.
The battery discharges too fast.
• The battery is not fully recharged. Leave the
handset on the charging cradle for at least
8 hours or until the battery icon on the handset
stops scrolling and indicates full bar.
• The batteries are old or defective. Purchase and
replace with new rechargeable batteries with the
same specications.
• Check if the ECO+ mode is activated. Turn it o to
increase the standby time.
Bad audio (crackles, echo, etc.)
• The handset is nearly out of range. Move it closer
to the base station.
• The phone receives interference from the nearby
electrical appliances. Move the base station
away from them.
• The phone is at a location with thick walls. Move
the base away from them.
• The phone receives interference from the DSL
(digital subscriber line) connection. Install a DSL
lter to prevent the noise. Contact your service
provider for the DSL lter.
The caller ID does not display.
• The service is not activated. Check with your
service provider.
• The caller’s information is withheld or
unavailable.