Philips 5000 LATTE GO User manual

Coee Machine
Service
ServiceManual
Rev. 00 OCT. 2018
All parts of this document are the property of Philips Consumer Lifestyle.
All rights reserved. is document and all the information herein is provided without liability deriving from any errors or omissions. Furthermore, no part may be reproduced, used or
collected, except where express authorisation has been provided in writing or through a contractual agreement.
Published by Philips Consumer Lifestyle Subject to modication © Copyright reserved
PHILIPS 5000 LATTE GO / GO+
24/10/2018
EN 4219 400 00050
TYPE 12NC DESCRIPTION
EP5330/10 882867810010 PHI5000 LatteGo BLACK WE
EP5330/10 882867810300 PHI5000 LatteGo BLACK CEE
EP5330/10 882867810220 PHI5000 LatteGo BLACK DACH
EP5930/10 882868110010 PHI5000 LatteGo BLACK WE
(QVC)
EP5930/10 882868110300 PHI5000 LatteGo BLACK CEE
EP5331/10 882867410010 PHI5000 LatteGo WHITE WE
EP5331/10 882867410300 PHI5000 LatteGo WHITE CEE
EP5333/10 882868210010 PHI5000 LatteGo SILVER WE
EP5333/10 882868210300 PHI5000 LatteGo SILVER CEE
EP5334/10 882868010010 PHI5000 LatteGo ANTRACITE WE
EP5334/10 882868010300 PHI5000 LatteGo ANTRACITE CEE
EP5934/10 882869610010 PHI5000 LatteGo ANTRACITE WE
(QVC)
EP5335/10 882867910010 PHI5000 LatteGo SS WE
EP5335/10 882867910300 PHI 5000 LatteGo SS CEE
EP5335/10 882867910220 PHI 5000 LatteGo SS DACH
EP5340/10 882868310010 PHI5000 LatteGo+ BLACK WE
EP5340/10 882868310300 PHI5000 LatteGo+ BLACK CEE
EP5345/10 882868410010 PHI5000 LatteGo+ SS WE
HISTORY OF CHANGES TO THE SERVICE MANUAL
From Rev. To Rev. Chapter Inserted Modied
TYPE 12NC DESCRIPTION
EP5345/10 882868410300 PHI5000 LatteGo+ SS CEE
EP5346/10 882869510010 PHI5000 LatteGo+ SS Titan WE
EP5346/10 882869510300 PHI5000 LatteGo+ SS Titan CEE
EP5030/10 882869410870 PHI5000 LatteGo BLACK RU
EP5034/10 882867410870 PHI5000 LatteGo ANTRACITE
RU
EP5331/10 882867410870 PHI5000 LatteGo WHITE RU
EP5035/10 882869210870 PHI5000 LatteGo SS RU
EP5040/10 882869110870 PHI5000 LatteGo+ BLACK RU
EP5045/10 882869010870 PHI5000 LatteGo+ SS RU

PHI 5000 LATTE GO / GO+
General Information
Description Valu e
Housing material ermoplastic material
Size (w x h x d) 221 x 340 x 430 mm (data may vary depending on the model)
Weight 7,6 kg (data may vary depending on the model)
Power Cord length 1200 mm
Cup size Up to 145 mm
Water tank 1.8 litres - Removable type
Water leter Acquaclean lter 12NC-421944082321 (CA6903/00)
Coee bean hopper capacity 250 g
Coee grounds drawer capacity 15
Milk carafe capacity 265 ml
Energy Eciency Label A
Energy saving mode consumption < 1 Wh
Pump pressure 15 bar
Boiler Stainless steel type
Safety devices ermal fuse
Nominal voltage - Power rating –
Power supply Data stored on the below label placed inside the service door
Serial Number TW90xxyy249872 TW90= product + production location - xxyy = year & Production week - 249872 = unique following
number
Technical specication
Description Valu e
Power supply and output: 230 V~ 50/60 Hz 1850 W
Power consumption: During heating phase- approx. 5.6 A
Coee heat exchanger output: Stainless steel (230 V~) 1900 W
for coee, hot water and steam dispensing
Safety system: 2 thermostats at 190°C one shot
Temperature monitoring: (NTC) variable resistor sensor - transmits the value to the electronic card
Automatic dosage: Dose adjustment controlled by the electronic system
Gear motor: 2 rotation directions; power supply 24VC
Coee grinder: Direct current motor with at ceramic grinder blades
Pump: Ulka Type EP5/S GW approx. 13-15 bar with reciprocating piston and thermal switch 100°C 48 W, 230V, 50
Hz,
Overpressure valve: Opening at approx. 16-18 bar
Water circuit lling time: Approx. 15 sec Max. on rst lling cycle
Approx. 15 sec Max. on rst lling cycle Approx. 45 sec.
Grinding time: Approx. 8-10 sec.

PHI 5000 LATTE GO / GO+
3. Operating logic
3.1. Single microswitch gear motor 1
3.2. Temperature sensor (adjustment) 1
3.3. Coee grinder 2
3.4. Autodose system description 2
3.5. Coee lack detection and coee grinder blocked 3
3.6. Coee cycle 3
3.7. Milk container 4
3.8. Water level detection (water tank) 4
3.9. AquaClean water lter 5
3.10. Descaling request 5
4. Diagnostic Mode
4.1. Test Mode 1
4.2. Grinder Tuning 7
4.3. Steam out 8
4.4. Error codes 10
5. Saeco Service Center
5.1. Saeco Service Center - Quick Start Guide 1
6. Machine Repair Flow
6.1. Repair Flow 1
Table of contents Page
1. Introduction
1.1 Consumer Replaceable Parts (CRP) List 1
1.2. Specic tools and equipment 3
1.3. Maintenance product 3
1.4. Safety warnings 3
1.5. Water circuit diagram 4
1.6. Electrical diagram 5
1.7. Service POLICY grid as used for coee machine 6
1.8. External machine parts 6
1.9. Customer menu in the PHI 5000 Latte Go / Go+ 8
1.10. Operation, cleaning and maintenance 10
1.11. Brew Unit mainteinance: Where to grease 11
1.12. Position of the Brew Unit 11
1.13. Internal machine parts 12
2. Technical specications
2.1. Specication for the measurement of the coee products
temperature.
1
2.2. Specication for the measurement of the Milk products
temperature.
2
2.3. Machine parameters and performance 4
Table of contents Page
7. Disassembly
7.1. Outer Shell 1
7.2. Dispenser 2
7.3. Coee grinder 3
7.4. Grinder blades 3
7.5. Coee grinder adjustment 5
7.6. Carafe connection and hot/steam water dispenser 6
7.7. Central plate 6
7.8. Pin boiler 7
7.9. Gear motor 7
7.10. Pump 8
7.11. Flow-meter 8
7.12. Boiler 8
7.13. CPU board 9
7.14. Programming access for EPSC (Espresso Philips Service
Center)
9
7.15. KYB interface and display 9
7.16. Two way solenoid valve 10
7.17. Fitting and removing Oetiker clamps 10

PHI 5000 LATTE GO / GO+
CHAPTER 1
INTRODUCTION

PHI 5000 LATTE GO / GO+ 01 INTRODUCTION
1/9
Consumer Replaceable Parts are parts which we encourage consumers to replace themselves (as required);
these parts can be removed without help of a screwdriver
1.1. Consumer Replaceable Parts (CRP) List
CRP CTN 12NC Description Compatible for (models): Picture (assembled)
CP0727/01 421941312281 Drip tray ( DEEP/BLK)
EP5330/10 -EP5930/10-
EP5340/10-EP5030/10-
EP5040/10
CP0728/01 421941312291 Drip tray (WHIS) EP5331/10
CP0729/01 421941312301 Drip tray (M/SIL) EP5333/10
CP0730/01 421941312311 Drip tray (G/ANM) EP5334/10-EP5934/10-
EP5034/10
CP0731/01 421941312321 Drip tray (TIT) EP5335/10-EP5345/10
CP0732/01 421941312331 Drip tray (Stainless Steel) EP5346/10-EP5035/10-
EP5045/10
CP0228/01 421944052271 Water tank ALL MODELS
CP0392/01 421941309971 Coffee grounds container ALL MODELS
CP0652/01 421944078961 Espresso Stand ALL MODELS
CP0653/01 421944078161 Espresso Stand cover ALL MODELS
CP0733/01 421944089571 Drip tray cover ALL MODELS

PHI 5000 LATTE GO / GO+ 01 INTRODUCTION
2/9
CP0657/01 421944083391 Complete milk container (GO)
EP5330/10- EP5331/10-EP5333/10-
EP5334/10-EP5335/10-EP5930/01-
EP5934/10-EP5030/10-EP5034/10-
EP5331/10-EP5035/10
CP0734/01 421944083621 Complete milk container (GO+)
EP5340/10-EP5345/01-
EP5346/10-EP5040/10-
EP5045/10
CP0739/01 421944092331 Brew group ALL MODELS
CP0504/01 421944070662 Lid of coffee bean container ALL MODELS
CP0164/01 421944033301 Coffee measuring scoop ALL MODELS
HD5087/01 996530025808 Power cord ALL MODELS

PHI 5000 LATTE GO / GO+ 01 INTRODUCTION
3/9
1.4. Safety warnings
Please, read the Service manual of the machine before starting any maintenance.
Operation, maintenance and/or repair of this device may be carried out only by qualied persons, trained for
work at or with electric devices.
During the machine disassembly the operator has to pay attention to hot and under pressure parts.
All parts involved can be nd in the hydraulic circuit below schema (Image 1-par.1.7.).
e machine hydraulic circuit can reach maximum pressure of 16/18 bar.
To operate under safety condition is recommended to perform the Steam Out procedure in order
to remove the pressure and hot water inside the hydraulic circuit.
When the machine arrives at the Service Center in descaling mode interrupted, or making Descaling , take
EXTREME CARE to avoid any unintentional contacts with the descaler.
Aer the product has been repaired, it should function properly and has to meet the safety requirements and
legal regulations as ocially laid down at this moment.
e technicians to operate under safety conditions, must:
1. Use personal safety devices;
2. Turn o the machine by the power switch is not an adequate safety precaution;
3. Disconnect the appliance from the power mains before repairing;
4. Before and aer repair, it is recommended to perform dielectric strength tests (is domestic
appliance is rated as insulation class 1).
1.2. Specic tools and equipment
As well as the standard equipment, the following is required:
12NC Description Notes
-Flathead screwdriver # 0, # 2
-Torx screwdriver (T10) - (T20)
-Cutter
-Cable tie tightening tool
-Pliers for Oetiker clamps
- Digital ermometer Type K (accuracy for temperature of 0,05 % or ± 0,3°C)
- Temperature probe 80PK-22 (80AK-A ermocouple adapter required)
- Scale KERN EMB 500-1 or comparable device with a base
accuracy of 0,05 % or ± 0,5 g
- Power meter Voltcra EnergyCheck 3000 or comparable device with
a base accuracy of 1 % or ± 5W
-Stopwatch Basic model
996530009845 Serkit Tool needed for programming with our service tool
-EPSC (Espresso Philips Service
Center)
Tool used to ash the SW on the machines (for SW
upgrade and diagnostics mode). Refer to SDA_114585.
1.3. Maintenance Products
12NC Code Material Description
-ermal paste Heat resistance > 200°C
996530067222 Descaler “ACC SAE DECALCIFIER 5 L 1 UNIT”
132253695601 Jar of Grease “PARALIQ GB 363”
996530045784 Silicone grease “ACC TUBE FIN FOOD GREASE 2 400 ML”

PHI 5000 LATTE GO / GO+ 01 INTRODUCTION
4/9
1.5. Water circuit diagram
Safety valve
Water
Hot water /steam
Water tank
Flowmeter
Pump
Boiler
Solenoid valves
Water
discharge
Discharge
Steam and
hot water
Brewing Unit
From this point circuit High temperaure
From this point circuit in pressure
Image 1

PHI 5000 LATTE GO / GO+ 01 INTRODUCTION
5/9
1.6. Electrical diagram

PHI 5000 LATTE GO / GO+ 01 INTRODUCTION
6/9
1Control panel
2 Adjustable coee and milk dispensing
spout
3Lid of water tank
4Lid of bean hopper
5 Lid of pre-ground coee compartment
6 Main switch
7 Socket for cord
8 Service door
9 Drip tray full indicator
10 Drip tray
11 Water tank
12 Grind setting knob
13 Cover of bean hopper
14 Bean hopper
15 Brew group
16 Coee residues drawer
17 Coee grounds container
18 Drip tray cover
19 Espresso stand tray
20 Espresso stand cover
21 LatteGo milk container release button
22 LatteGo frame
23 Hot water dispensing spout
24 LatteGo milk container
25 LatteGo storage lid
1.8. External machine parts
1.7. Service POLICY grid as used for coee machine
During the repair is always recommended to use, if possible, single parts rather than the correspondent assem-
bly.
1
2
3
5
4
67
9
10
11
24
22
23
21
20
19
18
17
16
8
15
14
13
12
25

Espresso
Aroma strength
Cappuccino
Menu
Latte Macchiato
PHI 5000 LATTE GO / GO+ 01 INTRODUCTION
7/9
1
1On/o button
2 One-touch drink buttons
3AROMA STRENGTH button
4MENU button
5 Navigation icons (up, down, back, ok)
2
3 5 4

PHI 5000 LATTE GO / GO+ 01 INTRODUCTION
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Display Setting Setting Value Description
Coffee
temperature average Coffee brewing temperature set- ting.
Stand-by
time
15 minu-
tes Stand-by time setting.
Contrast average Display contrast setting.
Water hard-
ness
4 (very
hard
water)
Water hardness setting.
AquaClean
water
lter
to be
installed AquaClean settings.
1.9. Customer menu in the PHI 5000 Latte Go / Go+
List of default settings
COFFEE
TEMP
DISPLAY
CONTRAST
ON
0/8
FILTER FILTER
ACQUA CLEAN
FILTER
0/8
180°
60°
30°
15°
STANDBY
P
4
3
2
1
WATER
HARDNESS
Changing the default settings
It is possible to customise the machine functions through the programming
menu. The machine must be turned on and ready to work.
If necessary, refer to the “8.1 List of default settings” chapter.
Press the MENU button and scroll through functions list to select the
function whose settings are to be modied:
Note: the images at the side refer to a sample function.
Once selected:
Press the UP button to increase the value.
Press the DOWN button to decrease the value.
Press the OK button to conrm the change.
When the change has been implemented, the OK message will be
displayed.
The modied but unconrmed values will not be stored.
Press the ESC button to exit the programming function.
The machine automatically exits the programming mode if no button is
pressed for 3 minutes.
Press the OK button to select the desired function
>
>
>
>
>
>
DISPLAY
CONTRAST
MAX
MED
MIN

PHI 5000 LATTE GO / GO+ 01 INTRODUCTION
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Reset to the default settings
Alarm signals summary: red display
Warnings signals summary
It is possible to restore the default settings through the programming
menu. The machine must be turned on and ready to work.
Press the MENU button and scroll through functions list to select the
RESET function.
Press the OK button to select the function.
When the change has been implemented, the OK message will be
displayed.
Press the ESC button to exit the programming function.
The machine automatically exits the programming mode if no button is
pressed for 3 minutes.
>
>
RESET
>
Display Description
Put back the drip tray
and coffee grounds
drawer; close the
service door.
Coffee bean
hopper empty.
Brew group not
inserted.
Display Description
Coffee grounds
drawer full.
Water tank empty.
The machine is out of
service.
XX
Display Description
The machine is ready to
brew products: coffee
bean hopper empty
If the lter signal starts
blinking, the AquaClean
lter must be replaced.
The machine is waiting
to start the water circuit
priming process.
The milk carafe ducts
should be cleaned.
Display Description
The machine must be
descaled.
The machine is heating
up.
The machine is rinsing.
Brew group rebooting.
FILTER
START
CALC
CLEAN
START
CALC
CLEAN
START
CALC
CLEAN
FILTER
START
QUICK
CLEAN

PHI 5000 LATTE GO / GO+ 01 INTRODUCTION
10/9
The machine is out of service
If the machine error alarm signal is triggered, the error code is
displayed in the bottom right corner of the display.
XX
Red Display
Error
code Behaviour Cause Action
1Coffee grinder
blocked
Coffee outlet duct
clogged Clean the coffee outlet duct thoroughly.
3 - 4 Brew group locked,
cannot be taken out
The brew group is
incorrectly positio-
ned.
Close the service door. Turn the machine off
and back on again. Wait for the ‘Ready for
brewing’ signal and then remove the brew
group.
5 Water circuit error Air in the water
circuit
Remove and restore the water tank a couple
of times, making sure to position it correctly.
Check that the water tank seat is clean.
1.10. Operation, cleaning and maintenance
Operating the machine
1 Fill water tank
2Fill the coffee bean hop-
per
3 Switch on the appliance
4Press the button to start
the appliance
5 Heating When the heating phase begins, wait for it to nish
6 Rinse Carry out a rinse cycle for the internal circuits
7 Machine ready The machine is ready to dispense beverages
CLEANING AND TECHNICAL SERVICING
A Empty the dregs drawer When indicated
B Empty the drip tray As necessary
C Clean the water tank Weekly
D Clean the coffee bean hopper As necessary
E Clean the casing As necessary
F
Clean the brewing unit Every time the coffee bean hopper is lled or weekly
Lubricate the brewing unit After 500 dispensing cycles or when the grease is
no longer present on the brewing unit
Clean the unit housing Weekly
H Descaling When indicated

PHI 5000 LATTE GO / GO+ 01 INTRODUCTION
11/9
1.11. Brew Unit mainteinance: Where to grease.
Piston slide guides
Piston
Piston spring
Piston bush
Connecting rod
Coee container
Brew Unit Home Position Work Position
1.12. Position of the Brew Unit

Flow-meter
Power board
BoilerThermostat
Pump
Coffee
dispenser
2-way
solenoid valve
Safety valve
Grinding
adjustment insert
Coffee grinder
Boiler pin
3-way
solenoid valve
PHI 5000 LATTE GO / GO+ 01 INTRODUCTION
12/9
1.13. Internal machine parts

PHI 5000 LATTE GO / GO+
CHAPTER 2
TECHNICAL
SPECIFICATIONS

PHI 5000 LATTE GO / GO+ 02 TECHNICAL SPECIFICATION
1/4
2.1. Specication for the measurement of the coee products temperature.
e below procedure is also contained in the Symptom Cure 97832.
e temperature is inuenced by the ow from the dispenser and stratication of temperatures in
the glass. In order to consider these phenomena and to introduce measures that allow comparisons
in controlled conditions, below guidelines must be followed:
Conditions:
a) Water temperature in tank: 23°C (+/-2°C).
b) It must be used a plastic cup (see picture N°1).
c) It must be used a thermocouple thermometer (e.g. type K - see picture N°2).
d) e coee machine is tested without any change of parameters or calibrations, which may aect the
temperature of products, so the measurement of temperature must be done with machine in default factory
setting.
Procedure:
1. e temperature must be measured in the cup, immediately aer dispensing. Cup has to be placed on a
non-metal surface using a thermocouple thermometer (Picture 1).
2. e temperature in the cup is measured by immersing the probe of the thermometer up to touch the bot
tom.e probe then must be moved in a circular motion for 5/6 rotations. At the of the rota- tions, stop in the
center of the cup (Picture 2).
3. e highest temperature measured during the rotations is the value we are searching for, and that must be
reported;
4. Test measurement: from end of dispensing to the end of rotations must be completed within 12 seconds.
5. e distance of the probe from the bottom of the glass is a function of the quantity of coee dis- pensed:
10mm for 35gr - 17mm for 60gr - 35mm for 120gr and superior (Picture 3).
Limits of acceptability
e acceptance limits are divided by features and
products and are the following:
Espresso Coee Italy Q.ty 25/40 gr.
Temperature of 1st product 69°C ≤ 85°C
Temperature of 2nd product 72°C ≤ 85°C
Coee Q.ty 70/120 gr.
Temperature of 1st product 69°C ≤ 85°C
Temperature of 2nd product 72°C ≤ 85°C
Picture 1 Picture 2
OFF Tare ON
10 mm
for 120gr and
superior
Ø max 2mm
17 mmfor 60gr
35 mm
for 35gr
Picture 3
DISPLAY

PHI 5000 LATTE GO / GO+ 02 TECHNICAL SPECIFICATION
2/4
2.2. Specication for the measurement of the Milk products temperature.
Milk evaluation
To carry out the test, a partially skimmed UHT milk with a percentage of grease between 1.5-1.8% at a refrige-
rator temperature Trefr. between 4 to 10°C (4 to 8° for LatteGo) must be used.
e milk product must be checked on a beaker of 250 ml of capability and with an inner diameter of 70mm,
brewing 100gr of product.
Parameters to be respected:
e parameters to be respected are: milk temperature and height of the cream. Each of these parameters, howe-
ver, must be evaluated depending on the type of system used for the production of hot milk. Actually three
types of devices are present on the appliances:
• Manual system (CMF)
• Semi-Automatic system (AMF)
• Automatic system (Carafe,LatteGo,etc.)
Milk temperature in the beaker:
System with Pinless Wonder: With milk at Trefr. (about 4-10 °C): ≥ 45
System with LatteGo: With milk at Trefr. (about 4-8 °C): ≥ 60
how does it work:
1. e milk is heated in the rst chamber of the carafe thanks to the steam.
2. en, it is mixed with air and frothed in the middle chamber.
3. Finally, in the outlet chamber, the ‘typhoon eect’ perfects the milk texture by removing
the large bubbles
Height of the milk cream in the beaker:
Manual system (pannarello) ≥ 15mm on 100gr. of brewed product
Semi-automatic system (cappuccinatore) ≥ 20mm on 100gr. of brewed product
Automatic system: carafe, cappuccinatore, Pinless wonder e.g. (New Royal, Energica Pure, Intelia EVO latte) ≥
20mm on 100gr. of brewed product.
LatteGo: Requirement should be ≥15mm on 120gr.
How to measure the temperature of the milk.
1. e measurement is carried out in the beaker, immediately aer the end of milk brew, positioned on a
non-metallic surface, using a thermocouple thermometer (eg. Type K). Stop the preparation of mixed
product: at the end of milk brewing, where “One Touch product” function is present.
2. e temperature is measured by immersing the probe of the thermometer, positioning the probe inside the
beaker at about 10mm from the bottom of the container, then the probe moves in a circular motion for 3-5
turns, stopping at the end, at the center of the beaker. It detects the maximum temperature reached in a
time of relief between 3 to 5 seconds. It is important the mixing of milk before the measurement at 10mm
from the bottom of the beaker. If the mixing is correct, temperature, for a few fractions of a second, during
the measurement should not oscillate.
MILK
MILK FROTH
STEAM
AIR
AIR

PHI 5000 LATTE GO / GO+ 02 TECHNICAL SPECIFICATION
3/4
How to measure the milk cream.
e temperature (Trefr or Tamb) of the milk doesn’t aect as much the test result on measuring the milk cream;
by convection is assumed to always use milk at refrigerator temperature Trefr..
Manual systems (CMF)
Pour 100cc. of milk at Trefr. in a beaker of 250 ml of capacity and with a inner diameter of 70 mm; with ma-
chine in steam mode:
1. Place the beaker with the frother dipped in milk, dispensing steam and start the chronometer.
2. Aer about 30 to 60 seconds, stop the steam and check the result on milk.
Semi-automatic systems (AMF)
Pours milk at Trefr. in a container ; with the machine in steam mode:
1. Insert the silicone tube in the milk container, placing a beaker of 250 ml capacity and with an inner diameter
of 70 mm under the cappuccino maker and dispensing steam.
2. Aer having provided 100gr. of product, stop the steam and check the result obtained on milk.
Automatic: Carafe, Cappuccino Pinless wonder, LatteGo
Aer setting the machine to delivery of 100gr. of product (120gr for LatteGo):
1. Launch the “hot milk” function.
2. Collect the product in a beaker with a 250ml of capacity and with an inner diameter of 70 mm, and verify
the result obtained on milk. Carry out the test using milk at a Trefr..
In case the machine allows modify of the emulsion through the menu, use the machine with the emulsion set
to the default value.
Related to the above testing procedure derives the following table of acceptability:
Manual, Semi-Automatic and Automatic’s Milk System
Grams of Product Minimun Height of the milk cream
≥ 130 ≥ 30mm
120 ≥ 25mm
≥15mm (LatteGo only)
110 ≥ 22mm
100 ≥ 20mm
90 ≥ 16mm
80 ≥ 13mm
70 ≥ 11mm
NB: To verify better the height of the cream, a practical example is to add
to dispensed product a small amount of coee. e addition of coee immediately highlights the
the surface of separation between liquid and cream.