Philips Perfect Care Performer GC8702 User manual

Published by Philips Consumer Lifestyle 1 |39 For internal use only
Document No. : CSW-07-081-18056
PerfectCare Performer Steam Generator
Philips Consumer Lifestyle
Version 15
Product information
Fast crease removal
·Soleplate: SteamGlide & SteamGlide Plus
·OptimalTEMP Technology
·Continuous steam: Up to 120 g/min
·Steam-on-demand
·Variable steam levels
·Vertical steam
Easy to use
·Save on all fabrics: Even delicates like silk
·Soleplate gliding performance: 5 stars
·Soleplate scratch resistance: 4 stars
·Detachable water tank
·Hose length: 1.6 m
·Power cord length: 1.8 m
·Cord storage: Velcro fix
·Hose storage: Hose storage compartment
·Precision steam tip
·Refill any time during use
Sustainability
·Energy saving mode
Scale management
·Suitable for tap water
Safety Information
·This product meets the requirements regarding interference
suppression on radio and TV.
Technical information
·Voltage
·Frequency
·Power
·Dimensions (W x H x L):
Product
Packaging
·Weight:
Iron
Iron + Base w/ Carry Lock Modes
: 127 - 240 V
: 50 - 60 Hz
: 1800 - 2600 W
: 37 x 22 x 24.3 cm
: 45.9 x 24.6 x 33.5 cm
: 1.22 kg
: 3.2 kg
GC8702
GC8703
GC8711
GC8712
GC8713
GC8715
GC8717
GC8721
GC8723
GC8731
GC8733
GC8735
GC8750
GC8755
HI8700
RI8735

Published by Philips Consumer Lifestyle 2 |39 For internal use only
Document No. : CSW-07-081-18056
GC8702 –GC8755 / HI8700
Product Matrix
Model Number
GC8702
GC8703
GC8711
GC8712
Power
2600W
2600W
2600W
2600W /2400W
Quiet Technology
No
No
No
No
SoftGrip
No
No
No
No
Steam Pressure
6 Bar
6 Bar
6 Bar
6 Bar
Steam Boost
350 g
350 g
350 g
360 g
Tank Capacity
1.8L
1.8L
1.8L
1.8L
Detachable Water Tank
Yes
Yes
Yes
Yes
Anti-Calc
Smart Calc Clean
Smart Calc Clean
Smart Calc Clean
Smart Calc Clean
Calc Clean Reminder
Sound & Light
Sound & Light
Sound & Light
Sound & Light
Soleplate
SteamGlide
SteamGlide
SteamGlide Plus
SteamGlide Plus
Safety Auto-Off
No
No
No
No
Carry Lock
Yes
Yes
Yes
Yes
Energy saving
20%
20%
20%
20%
Accessories
Calc Clean Container
Calc Clean Container
Calc Clean Container
Calc Clean Container
Heat up time
2 mins
2 mins
2 mins
2 mins

Published by Philips Consumer Lifestyle 3 |39 For internal use only
Document No. : CSW-07-081-18056
GC8702 –GC8755 / HI8700
Product Matrix
Model Number
GC8713
GC8715
GC8717
GC8721
Power
2600W/2400W
2600W
2600W
2600W/2400W
Quiet Technology
No
No
No
No
SoftGrip
No
No
No
Yes
Steam Pressure
6 Bar
6 Bar
6.2 Bar
6.2 Bar
Steam Boost
350 g
360 g
350 g
380 g
Tank Capacity
1.8L
1.8L
1.8L
1.8L
Detachable Water Tank
Yes
Yes
Yes
Yes
Anti-Calc
Smart Calc Clean
Smart Calc Clean
Smart Calc Clean
Smart Calc Clean
Calc Clean Reminder
Sound & Light
Sound & Light
Sound & Light
Sound & Light
Soleplate
SteamGlide Plus
SteamGlide Plus
SteamGlide Plus
SteamGlide Plus
Safety Auto-Off
No
No
No
No
Carry Lock
Yes
Yes
Yes
Yes
Energy saving
20%
20%
20%
20%
Accessories
Calc Clean Container
Calc Clean Container
Calc Clean Container
Calc Clean Container
Heat up time
2 mins
2 mins
2 mins
2 mins
Model Number
GC8723
GC8731
GC8733
GC8735
Power
2600W/2400W
2600W
2600W
2600W/2400W
Quiet Technology
No
Yes
Yes
Yes
SoftGrip
Yes
Yes
Yes
Yes
Steam Pressure
6.2 Bar
6.5 Bar
6.5 Bar
6.5 Bar
Steam Boost
390 g
390 g
410 g
420 g
Tank Capacity
1.8L
1.8L
1.8L
1.8L
Detachable Water Tank
Yes
Yes
Yes
Yes
Anti-Calc
Smart Calc Clean
Smart Calc Clean
Smart Calc Clean
Smart Calc Clean
Calc Clean Reminder
Sound & Light
Sound & Light
Sound & Light
Sound & Light
Soleplate
SteamGlide Plus
SteamGlide Plus
SteamGlide Plus
SteamGlide Plus
Safety Auto-Off
Yes
Yes
Yes
Yes
Carry Lock
Yes
Yes
Yes
Yes
Energy saving
20%
20%
20%
20%
Accessories
Calc Clean Container
Calc Clean Container
Calc Clean Container
Calc Clean Container
Heat up time
2 mins
2 mins
2 mins
2 mins

Published by Philips Consumer Lifestyle 4 |39 For internal use only
Document No. : CSW-07-081-18056
GC8702 –GC8755 / HI8700
Product Matrix
Model Number
GC8750
GC8755
HI8700
RI8735/82
RI8735/84
Power
2600W
2600W
2600W
1800W
2000W
Quiet Technology
Yes
Yes
No
No
No
SoftGrip
Yes
Yes
No
Yes
Yes
Steam Pressure
6.5 Bar
6.5 Bar
6 Bar
6 Bar
6.5 Bar
Steam Boost
420 g
450 g
350 g
250 g
420 g
Tank Capacity
1.8L
1.8L
1.8L
1.8L
1.8L
Detachable Water Tank
Yes
Yes
Yes
Yes
Yes
Anti-Calc
Smart Calc Clean
Smart Calc Clean
Smart Calc Clean
Smart Calc Clean
Smart Calc Clean
Calc Clean Reminder
Sound & Light
Sound & Light
Sound & Light
Sound & Light
Sound & Light
Soleplate
SteamGlide Plus
SteamGlide Plus
SteamGlide Plus
SteamGlide Plus
SteamGlide Plus
Safety Auto-Off
Yes
Yes
No
Yes
Yes
Carry Lock
Yes
Yes
Yes
Yes
Yes
Energy saving
20%
20%
20%
20%
20%
Accessories
Calc Clean
Container
Calc Clean
Container
Calc Clean
Container
Calc Clean
Container
Calc Clean
Container
Heat up time
2 mins
2 mins
2 mins
2 mins
2 mins

Published by Philips Consumer Lifestyle 5 |39 For internal use only
Document No. : CSW-07-081-18056
GC8702 –GC8755 / HI8700 / RI8735
Service Lists
POS
DESCRIPTION
RI8735/82
RI8735/84 BR
HI8700/20
GC8702/30
886873582240
886873584240
889870020010
889870230010
BRAZIL
BRAZIL
WEU
WEU
1
SOLEPLATE ASSY
423902269702
423902275691
423902269902
423902270011
2
DOSING HEAD MOLDED
423902278041
423902278041
423902278041
423902278041
3
COVER MOLDED
423902279151
423902279151
423902279141
423902279141
4
HOUSING 2K PRTED
423902279291
423902279291
423902276451
423902276471
6
HANDLE PCBA
423902275791
423902275791
423902275791
423902275791
8
TRIGGER MOLDED
423902279751
423902279751
423902279741
423902279761
9
INLAY-LIGHT STRIP ASSY MLD
423902279311
423902279311
423902279301
423902279361
10
PUMP ASSY
423902279441
423902276281
423902276281
423902276281
13
HOSE CLIP
423902278151
423902278151
423902278151
423902278151
14
STAND TOP ASSY
423902279701
423902279701
423902279561
423902279621
17
WATER TANK PRTED ASSY
423902279901
423902279901
423902279881
423902279891
18
MAINSCORD
423902279231
423902279241
423902279161
423902279161
19
BUTTON FRAME ASSY
423902279081
423902279081
423902279091
423902279091
20
POWER PCBA
423902279721
423902279711
423902279711
423902279711
21
CALC CLEAN CONTAINER ASSY
423902279121
423902279121
423902279121
423902279121
22
TRIGGER SPRING CAP MOLDED
423902278021
423902278021
423902278021
423902278021
23
IRON BOTTOM CAP MOLDED
423902279431
423902279431
423902279421
423902279421
24
RUBBER CAP
423902278121
423902278121
423902278121
423902278121
26
RUBBER CAP (THERMISTOR)
423902278141
423902278141
423902278141
423902278141
27
RUBBER CAP (FUSE)
423902278131
423902278131
423902278131
423902278131
28
HOSE CORD ASSY
423902279791
423902279841
423902279801
423902279821
34
STAND BOTTOM ASSY
423902279541
423902279491
423902279481
423902279471
36
INLET COUPLING ASSY
423902279381
423902279381
423902274761
423902274761
37
INLET COUPLING SEAL
423902274751
423902274751
423902274751
423902274751
V15

Published by Philips Consumer Lifestyle 27 |39 For internal use only
Document No. : CSW-07-081-18056
GC8702 –GC8755 / HI8700 / RI8735
Exploded View - Iron
L1
L2
L3
K1
K2
Notes:
Scale: Not to scale

Published by Philips Consumer Lifestyle 28 |39 For internal use only
Document No. : CSW-07-081-18056
GC8702 –GC8755 / HI8700 / RI8735
Exploded View –Stand
Notes:
Scale: Not to scale
*POS 29 is for HE version only
HE Version: GC8731 –GC8755
LE Version: GC8703 –GC8723 / HI8700 / RI8735

Published by Philips Consumer Lifestyle 29 |39 For internal use only
Document No. : CSW-07-081-18056
GC8702 –GC8755 / HI8700 / RI8735
Disassemble Instruction - Iron
INLAY 9
IRON BOTTOM CAP 23
IRON PCBA 6
HOSE CLIP 13
TRIGGER SPRING CAP 22 & TRIGGER SPRING
DOSING HEAD 2
TRIGGER 8
RUBBER CAP - THERMISTOR 26
HOUSING 4
RUBBER CAP - FUSE 27
RUBBER CAP 24
COVER 3
HOSE CORD MTD ASSY 28
SOLEPLATE MTD ASSY 1
Remove
Screw ( A )
Remove
Screw ( E )
Remove
INLAY 9
Remove
IRON BOTTOM CAP 23
Disconnect
Connectors from PCBA
Remove
HOSE CLIP 13
Remove
Screw ( B )
Remove
DOSING HEAD 2
Remove
Iron PCBA 6
Remove
RUBBER CAP - THERMISTOR 26
Remove
Screws ( C )
Remove
RUBBER CAP - FUSE 27
Remove
TRIGGER SPRING CAP 22 & TRIGGER
SPRING
Remove
Screw ( F )
Remove
Led Holder
Remove
Screw ( G )
Remove
TRIGGER 8
Remove
Plastic Washer
Remove
Screw ( D )
Disconnect
All Wires, Hose & Tube #
Remove
HOUSING 4
Remove
Screws ( L )
Remove
RUBBER CAP 24
Remove
COVER 3
Remove
Screws ( H )
Remove
Plastic Washer (2x)
Remove
Chassis
Remove
Screw ( K )
Remove
Cord Clamp Molded
Remove
HOSE CORD MTD ASSY 28
Remove
SOLEPLATE MTD ASSY 1
Notes:
# For reconnection, Refer t
o the wiring Diagram

Published by Philips Consumer Lifestyle 30 |39 For internal use only
Document No. : CSW-07-081-18056
GC8702 –GC8755 / HI8700 / RI8735
Disassemble Instruction - Stand
WATER TANK ASSY 17
PUMP PLATFORM 29
STAND TOP ASSY 14
INLET TUBE
OUTLET TUBE
PUMP ASSY 10
Remove
WATER TANK ASSY 17
Remove
Screws ( M )
Remove
Screws ( T )
Remove
STAND TOP ASSY 14
Remove
PUMP PLATFORM 29 *
Remove
INLET TUBE
Remove
OUTLET TUBE
Remove
PUMP ASSY 10
MAINSCORD 18
BUTTON FRAME ASSY 19
CORD CLAMP 33
PCBA 20
HOSE CORD MTD ASSY 28
INLET COUPLING SEAL 37
INLET COUPLING ASSY 36
Remove
Screws ( R )
Remove
CLAMPING PLATE
Remove
Screws ( U )
Disconnect
Wires #
Remove
BUTTON FRAME ASSY 19
Remove
MAINSCORD 18
Remove
Screw ( V )
Remove
Screws ( S )
Remove
PCBA 20
Remove
CORD CLAMP
Remove
INLET COUPLING SEAL 37
Disconnect
All Wires and Tube #
Remove
INLET COUPLING ASSY 36
Remove
HOSE CORD MTD ASSY 28
Notes:
*For HE version only
HE Version: GC8731 –GC8755
LE Version: GC8703 –GC8723 / HI8700 / RI8735
# For reconnection, Refer to the wiring Diagram

Published by Philips Consumer Lifestyle 31 |39 For internal use only
Document No. : CSW-07-081-18056
GC8702 –GC8755 / HI8700 / RI8735
Wiring Diagram - Iron

Published by Philips Consumer Lifestyle 32 |39 For internal use only
Document No. : CSW-07-081-18056
GC8702 –GC8755 / HI8700 / RI8735
Wiring Diagram - Stand

Published by Philips Consumer Lifestyle 33 |39 For internal use only
Document No. : CSW-07-081-18056
GC8702 –GC8755 / HI8700 / RI8735
Repair Instructions
1. Only skilled personnel should carry out the repair.
2. Verification test to carry out as follows, to determine the problem:
a. Ensure product are properly assembled
b. Power on
c. Water Tank to be filled up to Maximum level
3. Refer to Trouble shooting guide for part repair/replacement.
4. After repaired, the appliance must function properly, following test to be carried out:
a. POWER-ON CHECK
Powered-ON with socket equipped with Residual Current Circuit Breaker (RCCB) or Earth Leakage Circuit
Breaker (ELCB) to ensure no electrical hazard risk to end consumer.
b. Soleplate temperature
Check the soleplate temperature at maximum setting within IEC requirment.
Measure the temperature of the Soleplate after the iron has reached steady state i.e connected to the mains
for at least 15 minutes. The table below shows the temperature requirement.
Soleplate temperature (Deg C)
Minimum Maximum
101
145
c. Water leakage
Check that there is no water leakage from any part of product during operation.
d. Functionality
Check the functionality of the product such as:
- Steaming
- PCBA (Refer to point 5).
- Buttons: no sluggish, no jammed and loosenness
e. Loose part
Check that there are no loose parts such as extra screws in the product that can cause short circuit or product
malfunction.
V15

Published by Philips Consumer Lifestyle 34 |39 For internal use only
Document No. : CSW-07-081-18056
GC8702 –GC8755 / HI8700 / RI8735
Repair Instructions
5. Self-Check mode
Self-Check mode is NOT an exhaustive dianosis, but a quick preliminary check on all the hardware function.
5.1 The following to be carried out before Self-Check mode:
i) Power meter should be in-placed to monitor system power.
ii) Minimum water level in the water tank
iii)Make sure Soleplate is <100°C
5.2. Reset product to Factory Mode Test (FMT) Flow
V15

Published by Philips Consumer Lifestyle 35 |39 For internal use only
Document No. : CSW-07-081-18056
GC8702 –GC8755 / HI8700 / RI8735
Repair Instructions
5.3. Perform Self-Check Mode Process Flow Chart

Published by Philips Consumer Lifestyle 36 |39 For internal use only
Document No. : CSW-07-081-18056
GC8702 –GC8755 / HI8700 / RI8735
Repair Instructions
5.4. Troubleshooting Tips
-
Iron LED does not light up as specified, fault could be on:
•Iron LED or hose cord wiring à
disconnect connector 9010 from Power PCBA and measure
across 9010 female side blue wire and iron Neutral to check diode characteristics
(continuity
test using multimeter)
•Power PCBA àVerify by using a new PCBA
-
Other LEDs do not light up as specified, fault on PCBA.
TS Tip #1
-
Zero-crossing detection circuit error, fault should be on PCBA.
TS Tip #2
-Iron temperature sensing circuit error, fault could be on:
·Thermistor àCheck the resistance, should be around 200+ kΩ
·Power PCBA àVerify by using a new PCBA
·
Connection
àCheck Hose Cord wire continuity
TS Tip #3
-Iron heater power does not show in the power meter; fault could be due to:
·Iron is too hot àcool down and try again
·Iron Fuse or Heating element Open Circuit à
check by measuring resistance between Iron Live
and Iron Neutral signal
·
PCBA àVerify by using a new PCBA
TS Tip #4
-No buzzer sound, fault could be on:
·
Power PCBA àVerify by using a new PCBA
TS Tip #5
-
Motion sensor not functioning correctly àCheck Iron PCBA assembly, fault on PCBA
TS Tip #6
-No steam when steam trigger is pressed:
oIf iron LED still keeps blinking, trigger press is not detected, fault could be on:
§Trigger mechanism or hose cord connection àC
heck steam trigger related parts and
PCBA circuit
§Power PCBA àVerify by using a new PCBA
o
If trigger is working properly check pump and related parts in PCBA circuit.
TS Tip #7

Published by Philips Consumer Lifestyle 37 |39 For internal use only
Document No. : CSW-07-081-18056
GC8702 –GC8755 / HI8700 / RI8735
Repair Instructions
5.5. LED Blinking Error Signal Interpretation

Published by Philips Consumer Lifestyle 38 |39 For internal use only
Document No. : CSW-07-081-18056
Record History
Version
Records
Author
Date
1
New release
Cathy Dai
Apr 2016
2
Added Part list for GC8712/21 (889871221160)
Added in Part lists and Exploded views for all versions: Pos. 35 4239 021
77371 Pressure Relief Valve Assy
Cathy Dai
Dec 2016
3
In Part lists for GC8703/20, 889870320010 at Pos. 17, changed: 4239 030
02201
into 4239 030 00601
Cathy Dai
Jun 2017
4
Added Part list for GC8723/00 (889872300500)
Cathy Dai
Jun 2017
5
Added Part list for GC8723/21 (889872321160)
Cathy Dai
Jul 2017
6
Added in Part lists and Exploded views for all versions: Pos. 36 4239 030
0180
1 Inlet Coupling Assy (Alpine White)
Pos. 37 4239 015 61741 Inlet Coupling Seal
Cathy Dai
Jul 2017
7
Removed in Part lists and Exploded views for all versions: Pos. 15 Front
Lock Release Button Spring
Pos. 25 Trigger Spring
Cathy Dai
3rd Oct 2017
8
Added Part list for GC8712/00 (889871200530)
Added Part list for GC8712/00 (889871200640)
Added Part list for GC8735/81 (889873581160)
Cathy Dai
10th Nov 2017
9
Added Part list for GC8750/60 (889875060040)
Added Part list for GC8750/60 (889875060060)
A
dded Part list for GC8750/60 (889875060300)
Added Part list for HI8700/20 (889870020010)
Cathy Dai
12th Dec 2017
10
Update the Product Matrix
Removed GC8735/80; 889873580180 from Part List.
Add the following CTN into Part List
GC8712/20; 889871220060, G
C8715/20; 889871520400,
GC8717/20; 889871720290, Gc8721/00; 889872100640,
GC8721/30; 889872130060, GC8735/50, 889873580060,
GC8755/80; 889875580290, GC8755/86, 889875586450.
Seet BK
12th Mar 2018
11
Add The following CTN into Part List
GC8721/35; 8898721
35040, GC8735/85; 889873585040,
GC8750/65; 889875065040, GC8750/68; 889875068710,
GC8712/25; 889871225040
Seet BK
22nd Mar 2018
12
Add the following CTN into Part List
GC8750/66; 889875066150, GC8755/86; 889875586150
Seet BK
23rd Apr 2018
13
Add The following CTN into Part List
RI8735/82; 886873582240, RI8735/84; 886873584240
.
Update the product Matrix and Exploded View
–Iron.
Update Product Information.
Add Pos 40 Thermistor Assy to all Models
Amend Repair Instruction by adding LED blinking Error Si
gnal
Interpretation.
Seet BK
23rd Aug 2018

Published by Philips Consumer Lifestyle 39 |39 For internal use only
Document No. : CSW-07-081-18056
Record History
Version
Records
Author
Date
14
Update the exploded Views
Update Disassemble Instruction
Remove Electrical Diagram
Remove
Phantom Parts:
POS 5 LED Holder Molded, POS 7 Chassis Molded,
POS 11 T
ube-Pump, POS 12 Corrugated Elbow Tube,
POS 16 Tray Rubber Cap, POS 30 Pump Support,
POS 31 Clamping Plate,
POS 32 Cord Clamp Molded,
POS 35 Pressure Relief Valve Assy and
POS 40
Thermistor Assy from Part List
Update Part List.
Change
Mains Cord of GC8735 to GC8755 to PVC type per
CN089762.
Change 2422 070 98707 to 4239 000 13711,
Change 2422 070 98732 to 4239 000 13731,
Change 4239 000 13501 to 4239 000 12811,
Change 4239 000 13421 to 4239 000 13741,
Change 4239 000 12851 to 2422 070 98707 (GC8755/80;
88
9875580290),
Change 4239 000 12851 to 2422 070 98709
,
Old parts can
use for repair until stock depleted.
Change Mains
Cord of GC8755/86; 889875586450 per CN069137
Change
2422 070 98728 to 4239 000 12971.
Old parts can use for repair until stock depleted.
Change
following Soleplate Assy 12NC
Change 4239 021 83453 to 4239 022 69602
Change 4239 021 99092 to 4239 022 69902
Change 4239 021 90333 to 4239 022 69702
Change 4239 030 00662 to 4239 022 70012
Old parts can use for repair until stock depleted.
Chong Yoke Lan
4th Apr 2019
15
Update part list
Add new versions:
889870230290; 889870320220; 889870320290; 889871120220;
889871120290; 889871120380; 889871120400; 889871220040;
889871220290; 889871220150; 889871220220; 889871220300;
889871220400; 889871320220; 889871320290; 889871321160;
889871520040; 889872130040; 8898
71520180; 889871520220;
889871520290; 889872130150; 889872130220; 889872130290;
889872130300; 889872130400; 889872300640; 889872320150;
889872320180; 889872320220; 889872320290; 889872320300;
889873120400; 889873120220; 889873120290; 889873121160;
88987332
0150; 889873320220; 889873320290; 889873580040;
889873580150; 889873580180; 889873580220; 889873580290;
889873580300; 889873580380; 889873580400; 889875060400
Update Repair Instruction
s
Update Factory Mode Test flow
Chong Yoke Lan
17th Feb 2020